Order Management Services Order Management Services has become a fairly and widely used term in today's world. Order Management system is a computer software system which is used in a number of industries for order entry and processing. It is considered a boon which counters the immense and common challenge normally projected by the manual data entry and extensive orders and in capturing the customer related information. OMS is used for a number of business services like telecoms, retail, health care, finance and automotive industries in order to keep a track of customers, accounts, credit verification, product delivery, billing, capturing, validation, fraud check, sourcing, back order management etc. This makes it useful for identifying immediate opportunities for improvement. Along with effective dynamic cost solution Order Management brings in a lot of merits which in fact helps the supply chain management function smoothly as it hones visibility and helps in gaining inventory. It also empowers operational flexibility in the organization and the order management touches all the customer touch points through automated, required internal methods and procedures well aligned and updated systems giving way for successful multi channel up sell and cross sell giving it a significant competitive edge The advantages of Order management services are many to mention: • Maintenance of a competitive edge made possible. • It helps to reduce order management costs. • Profitability is ensured while adapting to the customer demands. • It helps in increasing the order profitability. • Increase in the productivity and quality due to standardization of processes. • Provides end to end seamless integration among all relevant processes throughout the enterprise. • Involves collaboration and process integration with customers, distribution and suppliers including contract manufactures, transportation carriers and distribution centers. • Business metrics alignment with process metric giving boost to the value of the services. • Platform for the client to view the order management cycle thus by improvising on the decision making capability through technology and transparency in the platforms. • The inter and intra industry standards are measured through efficacy. A brief bird's eye view on the steps of Order Management Services: Order Inquires: Order inquiry is a very crucial phase in the Order Management Services. It deals with the
request for quotations followed by the customer verification and authentication to see if they are existing accounts or new accounts. Once the verification and the authentication is done, the next procedure is to study the RFP products by assessing the kind of products and services required. It is also ensured that the product and the service information is retrievable in order to ascertain the costs and availability. The configuration of the product or the services according to the clients requirement is done. The estimation is drawn after the retrieval of the prices along with the terms and conditions. Offering competitive prices and discounts are done accordingly. Shipping, insurance, transport, freight costs and other terms are incorporated. The legal formalities will have to be sorted out by gaining the proper approvals for nonstandard deals. The validation of the services levels and the service availability are done in order to ensure smooth order processing.
Order Processing: Order processing ensures that the end to end processing solutions are delivered efficiently. The processing time is significantly reduced with the help of latest technology and tools while adhering to the industry standard processes and practices along with meeting the client demands and handling their specifications accurately which in turn would be resulting in customer delight. The handling of credit cards and the other mode of payments are made secure and hassle free. Adhering to customer service guidelines and ensuring systematic and transparent completion of all tasks is a vital part of order processing phase in the Order Management Services. Order Fulfillment: Order fulfillment ensures flawless communication process, and helps to customize the needs of the clients. Enough care is taken to have enough and well equipped resources to meet the orders without missing the deadlines for the shipment. Having enough options for the clients to choose is made possible by understanding the latest trends in the market. The process with relation to the turn around time is achieved efficiently. The cost effective oder entry solutions is designed to meet the budgetary constraints and business needs in this phase after which the order tracking and follow up services are done until the customer receives the product.