Days Contract Hire Driver Handbook

Driver Handbook ***IMPORTANT INFORMATION*** PLEASE READ THIS HANDBOOK

24hr DriverLine

0845 296 4423

Welcome to your New Vehicle

WELCOME TO yOUR NEW VEHICLE 3

Driver App Website Days Driver Pack Smoking Fitting of Accessories Regular Vehicle Checks - Drivers Responsibilities

Private Plates

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Maintaining Your Vehicle

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Servicing Tyres Breakdown and Recovery Accident Management

Non-Maintenance Contracts

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In the Event of an Accident - Advice

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Non-Contract Items

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Relief Vehicles

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Road Fund Licence (RFL)

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MOT

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Fixed Penalty Notices

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Flexi-Hire

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Foreign Travel

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European Breakdown Cover

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Things you need to do before you go to Europe Before you call anyone What to do on a French motorway What to do elsewhere in France or the rest of Europe Important note on mobile telephones

End of Contract Charges

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Missing items Cleaning Body work Interior

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End of Contract Appraisal Tips

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Buy Your Vehicle

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Thank You

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Notes

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Contact Us

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Thank you for choosing Days Contract Hire as the supplier of your vehicle. We aim to provide you with a high level of service during your contract. This handbook has been prepared to help you get the most out of your vehicle and your contract with us. It contains essential information that will help you keep your vehicle safe and reliable. It should be read in conjunction with your organisation’s fleet/vehicle policy. For enquiries about your vehicle or contract please contact our 24hr DriverLine on 0845 296 4423.

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CONTENTS

Days Contract Hire is one of the UK’s leading fleet management companies and has been providing professional advice and services for many years. A ‘Fleet News’ Magazine Top 20 company and one of the few independent Contract Hire companies in the country, Days Contract Hire is still family owned and run and has enjoyed steady growth since it began trading in 1988.

Driver App Days Contract Hire is pleased to offer a driver ‘App’ to assist with service bookings, tyre replacements, travelling abroad etc. Our App is available on both iPhone and Android versions. Please go to your appropriate market place to download and register your vehicle and your details. For any assistance with this please contact your Account Manager - 01792 222190. Website www.dayscontracthire.co.uk Please visit our website for further details on: • Days Contract Hire • Contact Details / Meet the Team • Maintaining Your Vehicle • Taking Your Vehicle Abroad • Buy Your Vehicle and much, much more...

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* must not be used on UK motorways.

Smoking In line with legislation, Days Contract Hire prohibits smoking in all of its vehicles. We kindly request that drivers and their passengers adhere to this. Evidence of smoking will result in an end of contract re-charge. Fitting of Accessories No accessories may be fitted following delivery without : 1. the permission of your organisation, and 2. the permission of Days Contract Hire

At the end of your contract Days Contract Hire should be contacted for advice on removal of any accessories fitted. We may require that the accessory is left or removed at your or your employer’s expense. Any damage or disfigurement caused through removal will also be your or your organisations responsibility. Regular Vehicle Checks – Drivers Responsibilities It is your responsibility to make sure that your vehicle always conforms to legal requirements. The following weekly checks are your responsibility : Check and Top Up : • Engine Oil • Coolant • Hydraulic Fluid • Windscreen washer reservoir Check : • Condition and pressure of tyres • Operation of lights Damage to vehicles caused by driving through excess water will be the responsibility of you or your organisation. The vehicle must be presented to an authorised agent for routine servicing and maintenance in line with manufacturer’s recommendations.

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PRIVATE PLATES If you wish to fit a private/cherished registration plate to the vehicle during the contract, then as owners of the vehicle you will require Days Contract Hire’s permission. If private plate is : 1. Already assigned to a vehicle and is to be transferred to another vehicle: £80 (DVLA Charge) + £25 Administration Fee 2. To be put on retention : £80 + £25 (DVLA Charges) + £25 Administration Fee Please contact your Account Manager to discuss / arrange

MAINTAININg yOUR VEHICLE

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Days Driver Pack Your vehicle has been delivered to you with a ‘Days Driver Pack’ which contains the following : • GB Number Plates • Bespoke Carpet Mats (Rubber Mats & Drivers Seat Cover in Commercial Vehicles) • Safety Bag - First Aid Kit, High-Vis Jacket, Warning Triangle*, Latex Gloves, Torch, Ice Scraper, De-Icer and Screenwash

- IF MAINTENANCE CONTRACT IS APPLICABLE 24hr DriverLine 0845 296 4423 Days Contract Hire is pleased to offer a 24 hours a day, 7 days a week, 365 days a year DriverLine that is open to both fleet managers and drivers alike. This service must be used for all vehicle enquiries including service bookings, breakdown and recovery, tyre replacements, accident management and glass/windscreen replacements. This number is also available for all general vehicle enquiries and maintenance questions. When calling, please have your registration number ready for the operator. When you call DriverLine you will be greeted by a menu giving you the following options : 1. Breakdown & Recovery 2. Service / MOT / Repair Booking 3. Glass & Windscreen 4. Tyres 5. Accident 6. Head Office / Contract Administration Please ensure you choose the correct option so that we can deal with your enquiry as quickly and efficiently as possible. Any work booked outside this procedure may not be authorised and could lead to a garage withholding your vehicle or refusing to carry out the work. It is essential that this number is called for anything you require.

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2. Tyres Please make yourself familiar with your vehicle’s provisions for dealing with punctured tyres. Not all vehicles have spare wheels as standard; the manufacturer may have provided run flat tyres, a tyre inflation (or puncture sealant) kit, or a ‘space saver wheel instead. Your vehicle’s handbook will indicate which of these options has been supplied with your vehicle, and will provide further information on their use. Please note that you or your organisation are responsible for the cost of replacing the tyre inflation (or puncture sealant) kit after each use, where applicable. For tyre replacements please visit your local ATS Euromaster branch. You can find your nearest branch by calling DriverLine on 0845 296 4423, or alternatively you can text ‘TYRES’ to 83332. You may also request mobile tyre fitting by calling DriverLine on 0845 296 4423; this service is best suited to office or home-based staff who are able to organise tyre replacements in advance – it is not an emergency service. There is no additional charge for this service. All ‘Cold Weather Tyres’ or other non-standard tyre fitments are outside the scope of your vehicle’s maintenance contract. If you wish to fit such tyres to your vehicle, you will require prior written permission from Days Contract Hire and the authorisation of your organisation. All costs related to such tyres must be covered by you or your organisation. 3. Breakdown and Recovery If you require immediate roadside assistance please call DriverLine on 0845 296 4423. This service can be used at any location, including roadside, home and business addresses.

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4. Accident Management (If Applicable) Please check with your fleet manager/fleet policy to ascertain your organisation’s arrangements in the event of an accident. If your organisation uses the Accident Management service provided by Days Contract Hire, please call DriverLine on 0845 296 4423 to access this service. If your organisation does not use the Accident Management service provided by Days Contract Hire, you may still request recovery assistance in the event of an accident by calling DriverLine on 0845 296 4423. However, please be aware that any costs related to accident recovery will be fully recharged to your organisation.

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1. Servicing All scheduled servicing is included in full maintenance contracts. If your vehicle is on fixed servicing intervals your manufacturer’s handbook will indicate the mileage at which your vehicle should be serviced. If your vehicle is on variable servicing intervals, the dashboard / vehicle will indicate to you when servicing is required. In either case, please call DriverLine for the work to be booked in with our authorised service agent.

NON-MAINTENANCE CONTRACTS It is the responsibility of you and your organisation to have vehicle serviced in line with manufacturers recommendations. At end of contract we will require stamped service book, invoices, service check lists and parts sheets as evidence of servicing. Any vehicle not serviced in line with manufacturers recommendations will result in a recharge as per your organisations Master Hire Agreement.

IN THE EVENT OF AN ACCIDENT – ADVICE In the event of an accident, regardless of fault, please refer to your organisations fleet policy for instruction. For roadside assistance please call DriverLine on 0845 296 4423. We would advise the following : 1. Accidents happen. Try to stay calm and don't lose your temper. Don't admit blame at the scene of the accident or offer any form of settlement. 2. Stop at the scene if you think your accident has caused injuries or damage to vehicles or property. It is an offence not to stop.

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4. Ensure the scene is safe. Switch off all engines; turn on hazard warning lights and alert oncoming traffic about the accident. 5. Call 999 (or 112 from a mobile) immediately if anyone involved in the accident is injured, the collision has caused a hazardous situation, or someone leaves the scene without exchanging details. If you're unsure about whether you should call the police make the call. The police don't usually attend road traffic accidents where there are no injuries but it is still worth reporting the incident. 6. Always keep your ‘Days Safety Pack’ in the vehicle and use items such as the warning triangle and high visibility jacket if required. 7. In the event of an accident, make a sketch at the scene. Remember to note as many details as you can such as street names, vehicle locations and direction of travel, skid marks, collision points and vehicle damage. Use the camera on your mobile phone to take photos showing the road layout; position of vehicles and their damage (take care near busy roads). 8. Get the names, addresses and vehicle registrations of any witnesses (including passengers in the other vehicles involved). 9. Take down the registration number, make, model and colour of all other vehicles involved in the accident. All drivers involved must exchange details by law. Ask them for their name, address, telephone numbers (don't just get a mobile number but a home number too) and insurance details. You must also provide this information about yourself. 10. Record any other details you think may be important e.g. use of mobile phone, if you think the driver of the other vehicle has been drinking, weather conditions etc. 11. You must notify your insurance company immediately of any collision you are involved in, regardless of whether or not a claim is to be made or whose fault it was. Give them all the details, notes, photographs etc. 12. Notify your organisation and Days Contract Hire.

NON-CONTRACT ITEMS Broken or cracked windscreens, headlamps and other lights are not included in your contract. However, most comprehensive insurance policies will cover these items. For headlamp and other light replacements you will need to call DriverLine on 0845 296 4423. The driver can either make payment at time of repair (subject to agreement) or Days Contract Hire will pay and then recharge your organisation in full. In an effort to minimise inconvenience to our customers, we hold national accounts with windscreen suppliers. Please call DriverLine to access this service.

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3. If your car hits a dog or farm animal, you are required by law to report the incident to the police. If you hit a cat or wild animal, there is no obligation to report it, but you must ensure that the animal is not injured or suffering.

RELIEF VEHICLES If you require a temporary relief vehicle during your contract you should contact our DriverLine on 0845 296 4423. You will be transferred to a member of staff who can help you organise this vehicle. Please note that if a relief vehicle provision is not included in your contract (it is not a standard feature), then we may require additional authorisation from your organisation before we arrange a vehicle. Again, if it is not included in your contract then this cost will be recharged to your organisation.

ROAD FUND LICENCE (RFL) Your vehicle will be delivered with 12 months RFL (Road Fund Licence). Your replacement RFL will be automatically sent by recorded delivery to your organisation (unless otherwise instructed) approximately 1-2 weeks before it expires. If you misplace your tax disc at any time a replacement can be requested by contacting our Maintenance Department – contracthiremaintenance@days.co.uk / 01792 222116 An administration fee of £25 + VAT will be charged for this service.

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FOREIgN TRAVEL

Your car will not need an MOT until it is 3 years old (4 years old in Northern Ireland). Your organisation will be sent an MOT reminder prior to the due date.

If you intend to take your vehicle abroad at any point during your contract you must contact Days Contract Hire at least 2 weeks prior to travel.

Some commercial vehicles will need to be checked at different intervals – please speak to your organisation for confirmation of this.

All UK motorists travelling abroad in a vehicle must carry the original Vehicle Registration Document (V5).

It is your responsibility to make sure that your vehicle has its MOT on time. Please ensure the MOT certificate is forwarded to Days Contract Hire.

FIxED PENALTy NOTICES All fixed penalty notices received by Days Contract Hire will be redirected to your organisation for payment. If a fine remains unpaid Days Contract Hire will pay the fine; which will be recharged to your organisation. All fixed penalty notices incur an administration fee of £25 +VAT

FLExI-HIRE Days Contract Hire operates a short term rental solution called Flexi-Hire. It brings together the benefits of Contract Hire with the flexibility of daily rentals. • Temporary vehicles from 1 day to 12 months • No early termination charges • Wide choice of vehicle specification • Up to 3,000 miles per month • 24 hour breakdown and recovery • RFL included • Delivery within 2 hours If you or your organisation requires Flexi-Hire, please ask your Fleet Manager to contact us : T : 0845 184 9337

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F : 01792 896482

E : flexihire@days.co.uk

As your vehicle is leased from Days Contract Hire then you will not have this document. In lieu of this you will require a Vehicle on Hire Certificate (VE103), which is the recognised alternative to the V5 document. It also covers you whilst proceeding to, and returning from, the port of departure.

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MOT

It is valid for 12 months from the date of issue and will cover you for all your foreign travel within that 12 month period. To request a VE103 please visit : www.dayscontracthire.co.uk/Driver Area/Taking Your Vehicle Abroad and follow the on-screen instructions. There is a standard charge of £15 + VAT for this service. In line with French legislation we also offer breathalysers; these are available to order with the VE103 Certificate for a total cost of £20 +VAT for 2 x units. Please ensure that when travelling on the continent you have all items required by legislation of the country(s) you are travelling to / through. Days Contract Hire will not be held responsible for any missing items and any subsequent implications. If you have any queries, please contact your Account Manager. If your vehicle has Breakdown and Recovery included in its contract we will send you details of our European Breakdown Cover along with your VE103. If your vehicle does not have Breakdown and Recovery included in its contract it will be you and/or your organisations responsibility to organise European Breakdown Cover. All costs associated with this will be recharged to your organisation.

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(IF APPLICABLE)

Along with your VE103B Certificate, you will also be sent information regarding your breakdown cover on Mainland Europe (if included within your vehicles’ contract). Things you need to do before you go to Europe • Do contact your motor insurer or contact the manager of your fleet before taking the vehicle out of the UK. It is important that you are adequately covered to your and their satisfaction, and you have the necessary documents to prove it. • Do carry your driving licence, VE103 Certificate and passport, as you may be asked to produce any one of these items by the authorities. A provisional licence is unacceptable and the minimum driving age in most countries is 18. • If the vehicle is borrowed you will need a letter of authority from the registered keeper to carry with the original registration document as some countries require certified authorisation. If the vehicle is hired or leased then you may need to obtain a Vehicle on Hire Certificate (VE103B). • Do display the appropriate approved national identification plate on your vehicle and any caravan or trailer being towed. • Do carry a spare set of car keys. What to do if you need assistance :

What to do on a French motorway (Autoroute) : • Motorways in France are privately managed so if you break down on a French motorway or motorway service area, the AA cannot send out assistance to you. • Go to the nearest emergency box or phone and dial 17 and the official motorway breakdown service will come out to you. • Once you have been towed off the motorway/service area, call the AA’s 24-hour helpline below. What to do elsewhere in France or the rest of Europe : • Call the AA’s 24-hour helpline below for assistance. • Outside France, only use a motorway emergency box if you do not have access to a mobile phone or if you do not know your motorway location

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EUROPEAN BREAKDOWN COVER

00 800 42 43 24 44 from within France, dial : 04 72 17 12 03 from any other location : 00 33 472 17 12 03 24 hour helpline :

*Important Note on mobile telephones* : Mobile phones are convenient but expensive. Even if you ask someone to call you back on your mobile you may still have to pay for the call. You will also be charged for any calls made on a mobile to free phone number. These costs are not covered under your policy under any circumstances.

Before you call anyone : • If possible try to stop in a safe place out of the way of traffic.

END OF CONTRACT CHARgES

• Switch on hazard warning lights and sidelights

Days Contract Hire will only re-charge end users if the vehicle is returned to us with damage on it which has an effect on its re-sale value.

• Place warning triangle behind vehicle in a clearly visible position but remember never use a warning triangle on UK motorways. • Get all occupants to a place of safety away from moving traffic.

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We do not make charges against every vehicle; only a small number of vehicles actually have a charge issued against them. When there are chargeable damages which are marginally beyond the normal industry standard levels of fair wear and tear we tend to overlook these providing we can still achieve a full market value.

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Everything you should be checking towards the end of your contract is listed below: *This has been produced in accordance with the BVRLA’s Fair Wear & Tear Guides; copies of which are provided to your organisation.

Missing Items / What’s Required : 01 Spare Keys All spare keys must be tagged and with the vehicle when collected 02 Tax Discs The current, valid tax disc should be on the windscreen 03 Book packs These must be complete and in the glove box 04 Service books Must be stamped and up to date in accordance with manufacturer’s service intervals 05 Wheel Trims These must be fitted to the vehicle, undamaged except for minor scuffing <25mm 06 12V Socket Cover must be in place (if applicable) 07 Media Systems The correct model of media system should be in place 08 Rear parcel shelves Should be in the correct place in good condition 09 Spare Wheel Must be in place and fully serviceable with required tread depth (where applicable) 10 Tyre Inflation Kit Should be full and placed inside the boot (where applicable) 11 Tools All tools should be present and in place 12 Aerials Should be fitted to the vehicle as supplied 13 Fuel Caps Should be in place on the vehicle 14 Accessories All dealer fitted accessories should be fitted to the vehicle

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Cleaning / What’s Required : 01 Seats & Carpets Should be hoovered and clean 02 Exterior Should be washed and clean 03 Boot / Load / Cab Area Should be empty, hoovered and clean 04 Dashboard Should be wiped and clean

Body Work / What’s Required : 01 Body damage Should be repaired prior to return 02 Alloy Wheels These must be fitted to the vehicle, undamaged except for minor scuffing <25mm, along with locking wheel nuts placed inside glove box 03 Windscreens No chips or cracks 04 Mouldings Must all be in place, undamaged and undistorted 05 Door Mirrors Free from damage and scuffing 06 Dents Singular minor dents only up to 10mm diameter are acceptable 07 Scratches Singular light scratches up to 25mm 08 Lamps/lenses No holes or cracks 09 Stickers/decals All must be removed including adhesive etc (if fitted by you after delivery)

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We will only charge to compensate against a loss in the value of the vehicle.

Interior / What’s Required : 01 Seats Should be free from snagging, heavy stains and burns 02 Carpets Should be free from damage/burns 03 Boot Mats Must be in place and undamaged 04 Dashboard No holes, missing items or damage

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Evidence of smoking in vehicle will result in a full valet charge. Any damage caused by smoking will also be fully re-charged. If the interior and exterior of vehicle is not clean upon return then a charge of £65 + VAT will be issued for a full valet. Please remember that any other items which were supplied with the vehicle as part of the contract must also be returned with the vehicle. Missing accessories will be recharged e.g. : Satellite Navigation Discs , Bluetooth/Phone Kits, Dog Guards, Tow Bars, Roof Racks, Trailer Couplings etc.

TIPS FOR CARRyINg OUT A SUCCESSFUL END OF CONTRACT APPRAISAL : 1. If possible, do your appraisal a week or two before the vehicle collection date, giving you plenty of time to rectify any faults or missing items 2. Be as objective as possible. Make sure the light is good so you don’t miss any defects 3. Wash the vehicle (and allow it to dry) before appraising it. 4. Check each body panel carefully, including the roof, bonnet and boot/hatchback 5. Check the tyres (including the spare) for damage. Inspect wheels and trims (if fitted) for scratches, dents and gauges 6. Clean and valet the interior 7. Check interior for tears, burns, heavy stains or wear 8. Inspect all controls, including audio equipment, for damage 9. Use the end of contract checklist (sent 3 months prior to contract end) to ensure you don’t forget anything

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BUy yOUR VEHICLE When your contact ends the vehicle is returned to Days Contract Hire to be sold on. As a benefit of leasing a vehicle from Days Contract Hire, we would like to offer you the first opportunity to purchase. By ‘you’ we mean yourself, a friend, a family member or a work colleague. Any person known to you can buy the car and benefit from acquiring the vehicle for a trade price and an added bonus of already knowing the car.

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Occasionally vehicles are returned to us with un-repaired accident damage or damaged caused by vandalism and this will affect the price we can achieve for the vehicle. It might be worth noting that in some instances it would be more cost-effective for you to have the repairs done through your insurance company before returning the vehicle; in which case you would only be required to pay the Policy Excess rather than the full cost of repairing the damage as would happen once the vehicle has been returned to us. If the vehicle cannot be sold due to excessive repairs or an outstanding insurance claim, rentals will continue to be charged.

Buying the vehicle will save you £££’s when compared to forecourt prices. You know the vehicle has been regularly maintained since new, you know the mileage is genuine and that the vehicle is reliable. Finance is available so please call to discuss. Buying the vehicle is very simple: get the price, arrange funds (we can help with this), get an insurance quote, transfer funds, and activate insurance. We will then terminate the contract, transfer ownership and send documents to the DVLA and the new owner. Contact Customer Services on 01792 222144 with the current mileage to obtain a purchase price

THANK yOU! Thank you for taking the time to read your Driver Handbook. If you require any assistance during your contract please contact either our 24 hour DriverLine or your dedicated Account Manager. This has been issued for your guidance and whilst every care has been taken in its completion Days Contract Hire shall not incur any legal liability for any omission or inaccuracy.

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NOTES

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Contact Us

24 Hour DriverLine

0845 296 4423 Breakdown & Recovery Service Bookings Glass & Windscreens Tyre Replacements Accident Management

Swansea Road, Garngoch, Swansea SA4 4LL T : 0845 296 4423 F : 01792 896482 E : contracthire@days.co.uk www.dayscontracthire.co.uk

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