o t e d i u G
Your
2 015
s e c i v r e S Council
North Durham
Welcome
to the 2015 edition of Your Local Guide to Services in County Durham.
This handy guide tells you all about our services and who to contact.
We provide many more services than most people realise and you never know when you’ll need them. We’ve produced three different versions of Your Local Guide to Services, North; Central and East; South and West. To see the other versions, visit www.durham.gov.uk/aboutus If you have any questions or comments about this guide, please email durhamcountynews@durham.gov.uk or call 03000 268 059. Calling our 03000 numbers We’ve changed many of our numbers to 03000 numbers which might have left you wondering how much it costs you to call us. Calls to 03000 numbers cost no more than calling a local 01 number and must be included in inclusive minutes and discount schemes. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost 10p to 40p per minute. Calls from landlines and mobiles are included in free call packages.
When you have finished with this magazine, please recycle it.
This guide costs 13p a copy. It is written and designed by Durham County Council, printed by Acorn Web Offset Ltd and distributed by The National Leaflet Company and Royal Mail.
Contents Area Action Partnerships in your area Guide to local Councillors
4-6 8-10
Have your say
11
Advice and benefits
12
Social care and health for adults
13-17
Community and living
18-21
Planning and Building Control
22
A guide to help stop fly-tipping in County Durham
23-26
Children’s services
27-29
Education, schools and learning
30-32
Leisure and culture
33-37
Housing
38
Environment
39-42
Business
43-44
Travel and transport
45-47
Please ask us if you would like this document summarised in another language or format.
durhamcountynews@durham.gov.uk
03000 268 058
Contact us
By phone l Customer service enquiries 03000 26 0000 l
In person Visit your local customer access point: l Chester-le-Street (Cestria Community Housing Hub, Front Street) l Consett (Front Street) l Durham (Millennium Place) l Stanley (Front Street) Open Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. For queries about council tax and housing benefits please make an appointment, call 03000 26 0000.
Online and on the move Visit our website:
l l
Benefits 03000 26 2000 Council tax 03000 26 4000 Streetscene, highways and street lighting 03000 26 1000 Includes rubbish and recycling, street lighting faults, potholes, commercial waste, neighbourhood wardens, stray dogs, abandoned vehicles, pest control, street cleaning, litter and dog fouling, graďŹƒti, fly tipping, fly posting, parks, open spaces and cemeteries maintenance.
www.durham.gov.uk Sign up to Twitter and Facebook We’ll send you information on: l School closures l Events l Council news l Weather warnings l Service disruptions and closures l Job vacancies Twitter: @DurhamCouncil Facebook: /durhamcouncil linkedin.com/company/ durham-county-council YouTube: DurhamCouncil
Tell us what you thin
k of our services:
To make a suggestio n or to thank us www.durham.gov .uk/compliments If we get it wrong www.durham.gov .uk/complaints or write to: Corporate Complain ts Unit, Durham County Coun cil, County Hall, Durham DH1 5UQ. or ring: 03000 269 00 7
3
Area Action Partnerships in Your Area What’s an Area Action Partnership?
We have 14 Area Action Partnerships (AAPs) throughout County Durham and they all have a budget to spend on local projects – projects decided by local people.
On the board
Each AAP has a board made up of local people, elected members from the county, town and parish councils, NHS, police and fire brigade, community and voluntary groups.
How can I get involved? You can get involved with your local AAP by becoming a member of the forum. Each year, AAP forum members decide on the local priorities for the area – the big issues they want to tackle. The AAPs then use their budgets to support projects working in these key areas. Local priorities vary, but can include helping people into employment and improving their job prospects; town centre regeneration; supporting voluntary and community projects; community safety; and, providing opportunities for children and young people. 4
Paul Fitchett joined the board of Mid Durham AAP two years ago. Why did you want to get involved? I was already involved in parish councils, but here with the AAP I could see an opportunity where we could achieve more for a wider area. Because the AAP brings together the county council, local councils and other organisations I felt it could really make a big difference.
What difference do you think the AAP has made? The AAP has supported the renovation of important community buildings, like the Miner’s Welfare Hall in Langley Park, which is now used by a wide range of groups. Silvertalk, a pioneering telephone befriending service, has been wonderful for so many isolated older people. But I think the voting events when people from across the AAP decide which local projects should receive funding are superb. This bottom up approach really gives local people the power to change their community for the better.
What would you say to people who are thinking of getting involved? Please do! We really value people’s input and would love to see more people, especially young people, get involved.
Chester-le-Street and District AAP Area Action Partnership
Achievements:
• • •
Held Crime Prevention and Community Safety Roadshows, working with the Police to provide practical tips on staying safe and preventing crime. Working with local businesses to create over 30 apprenticeship opportunities by matching people with businesses. Organised and funded a series of local events, including a classic car rally in the Riverside Park, the annual Market Activity Week and also the Christmas Festival and Lights switch on.
Email: Chester-le-streetaap@durham.gov.uk Tel: 03000 266 144 Check out www.chester-le-live.co.uk Contact us to sign up for our regular e-bulletins.
Durham AAP Achievements:
•
•
•
Derwent Valley Partnership
Our mini police have been going from strength to strength with the Countess of Wessex, the Lord Lieutenant and visitors from Germany the latest to be welcomed to the city under their watchful eye. A new Health Network coordinates activities amongst the voluntary sector dealing with dementia in the elderly to post-traumatic stress disorder for veterans. Funded Durham City Pointers who have dealt with more than 22,000 visitor enquiries during the summer.
Email: dcaap@durham.gov.uk Tel: 03000 267 204
Achievements:
• • •
Hosted Party in the Park with information and advice, free activities, live music and entertainment, which attracted over 3,000 people. Supported the One Big Story project in schools and libraries to inspire 200 primary school children’s literacy and creative skills. Gave residents the power to decide how money is spent locally through its participatory budget event, which attracted 1,300 residents and gave £40,000 to local projects.
Email: dvaap@durham.gov.uk Tel: 03000 260 723 Check out www.derwentvalleylife.org.uk or download our newsletter at www.durham.gov.uk/derwentaap Find us on Facebook at Derwent Valley Partnership – AAP 5
Area Action Partnerships
in Your Area
Stanley AAP Achievements:
•
• •
Revitalised Stanley’s shops through its retail improvement project, helping shops improve their exteriors and signage. Seven shops benefitted in 2014, a further seven shops are now working with the team. Delivered the Stanley Festivals Programme for 2014, including Stanley Music Festival, and Stanley Fireworks Display which attracted nearly 10,000 people. Produced the first Stanley Activity and Support Information Directory, publicising activities in local community buildings.
Email: stanleyaap@durham.gov.uk Tel: 03000 265 323 www.durham.gov.uk/stanleyaap
Mid Durham AAP Achievements:
•
• Weardale AAP Achievements:
• • •
Worked with Weardale Community Transport to ensure the Wheels to Meals project can continue to take people to a venue for lunch or tea. Provided small grants to enable local community groups and village halls to provide a variety of activities within the rural Weardale area. Worked with the council’s Culture and Sport team to create two apprenticeships providing activities for young people within Weardale; and with the YMCA to provide four apprenticeships.
Email: weardaleaap@durham.gov.uk Tel: 03000 268 666 Mobile: 07753 779 975 6
•
Worked with Durham Agency Against Crime to develop the HAGGRID scheme in Ushaw Moor, a horticultural based alternative education programme for young people. In association with local organisations and residents, disused land at Burnhope is to be redeveloped as allotments, a community garden and natural play area. Supporting two schemes to help older people improve their health and mental wellbeing in six villages.
Email: middurhamaap@durham.gov.uk Tel: 07818 510 370, 07814 969 392 and 07557 541 413 For newsletter and e-bulletins, go to www.durham.gov.uk/mdaap To find out about our other AAPs in County Durham, visit www.durham.gov.uk/aap or if you have a question to ask email aap@durham.gov.uk
Want to report a broken street light at 10pm? You can. Want to browse our libraries’ choice of ebooks at midnight? You can. Want to pay a council bill at 4am? You can. That’s because a whole host of council services are available 24/7 at
www.durham.gov.uk And now, with its new look design, you can find what you are looking for more easily or use it on the go on your mobile or tablet.
Pay for it Pay a council invoice, council tax, business rates, blue badges, parking tickets and more.
Apply for it Apply for: garden waste collections, waste permits, free school travel, skip permits, request: help with your bin, sandbags, or salt bin refills.
Report it Report faulty street lighting, road and pavement problems, potholes, dog fouling and fly tipping.
Have your say View our consultations, ask questions at council meetings, make compliments or complaints or send suggestions. 7
Guide
to local Councillors
Local councillors are elected by the community to decide how the council should carry out its various activities. They work to improve the quality of life for people within their area and make decisions about local issues. We have 126 County Councillors in total. Find a full list at www.durham.gov.uk/councillorsinfo Annfield Plain Annfield Plain
BenfieldsideBenfieldside
Michele Hodgson Tel. 03000 268 724
Thomas Nearney Tel. 03000 268 754
Peter Oliver Tel. 03000 268 757
Stephen Robinson Tel. 03000 268 765
LABOUR
LABOUR
DURHAM IND GROUP
DURHAM IND GROUP
Burnopfield and Burnopfield and Dipton Dipton
Becoming a councillor is a great way to represent and make positive changes to your local community. Find out more at www.durham.gov.uk/ councillorsinfo Chester-le-Street North
8
Joanne Carr Tel. 03000 268 671 LABOUR
Chester-le-StreetChester-le-Street South South
Ivan Jewell Tel. 03000 268 731 01207 270 842 LABOUR
Not sure which ward you live in? Check out our interactive map at www.durham .gov.uk/ councillorsinfo Chester-le-Street East
Lawson Armstrong Tel. 03000 268 676 LABOUR
Chester-le-Street Chester-le-Street West Central West Central
Tracie Smith Tel. 03000 268 773
Keith Davidson Tel. 03000 268 703
Katherine Henig Tel. 03000 268 720
Simon Henig Tel. 03000 268 820
Linda Marshall Tel. 03000 268 742
LABOUR
LABOUR
LABOUR
LABOUR
LABOUR
Consett North Consett North
Owen Temple Tel. 07881 268 963 01207 505 564 LIB DEM
You can find other ways to contact your councillor and their surgery times at www.durham .gov.uk/ councillorsinfo
Craghead and SouthCraghead Moor and
Consett South
South Moor
Alex Watson Tel. 03000 268 787
Derek Hicks Tel. 03000 268 722
Mark Davinson Tel. 03000 268 704
Carole Hampson Tel. 03000 268 717
INDEPENDENT
DURHAM IND GROUP
LABOUR
LABOUR
and Esh and WittonEsh Gilbert
Witton Gilbert
Delves LaneDelves Lane
Jane Brown Tel. 03000 268 690
Bob Glass Tel. 03000 268 711
Barbara Armstrong Tel. 03000 268 674
Joe Armstrong Tel. 03000 268 675
LABOUR
LABOUR
LABOUR
LABOUR
Lanchester Lanchester
Ossie Johnson Tel. 03000 268 732
Richie Young Tel. 03000 268 794
LABOUR
DURHAM IND GROUP
Information about Cabinet The Cabinet is made up of the Leader of the Council and nine other councillors, each with their own portfolio. Cabinet discusses and makes decisions about our policies and strategies, as well as countywide decisions. Cabinet reports and key decisions can be read at www.durham.gov.uk/councillorsinfo
Leadgate and Leadgate and Medomsley
Lumley
Medomsley
Alan Shield Tel. 03000 268 769
Watts Stelling Tel. 03000 268 774
DURHAM IND GROUP
DURHAM IND GROUP
Alan Bell Tel. 03000 268 679 0191 389 1831 DURHAM IND GROUP
Lumley
North Lodge
Audrey Willis Tel. 03000 268 790
Peter May Tel. 03000 268 745
DURHAM IND GROUP
DURHAM IND GROUP
9
Guide to
local Councillors Pelton
Pelton
Alison Batey Tel. 03000 268 678
Colin Carr Tel. 03000 268 692
Jim Cordon Tel. 03000 268 699
Heather Liddle Tel. 03000 268 738
Simon Wilson Tel. 03000 268 792
LABOUR
LABOUR
LABOUR
LABOUR
LABOUR
Sherburn
Sherburn
Sacriston
Stanley
Stanley
Stephen Guy Tel. 03000 268 715
David Hall Tel. 03000 268 716
Katherine Dearden Tel. 03000 268 705
Carl Marshall Tel. 03000 268 741
LABOUR
LABOUR
LABOUR
LABOUR
Got a question about councillors? Contact our Democratic Services on 03000 269 714.
Tanfield
Tanfield
Joyce Charlton Tel. 03000 268 694
Olga Milburn Tel. 03000 268 748
DURHAM IND GROUP
LABOUR
Subscribe to receive email alerts when committee papers and minutes are published at www.durham .gov.uk
Weardale
Anita Savory Tel. 03000 268 767 01388 527 594 DCC IND GROUP
Sacriston
Weardale
John Shuttleworth Tel. 01388 517 298 07714 324 442 DCC IND GROUP
What can my councillors do for me? 3 Advise or point you in the right direction if you are dissatisfied with a council service. 3 Talk to you at surgeries about problems or your ideas to improve your area. 10
3 Put forward proposals to improve their ward and campaign on local issues.
3 Support local partnerships and organisations. 3 Help fund projects that benefit your ward.
Have YOUR say We want everyone who lives in, works or visits County Durham to help improve our services and influence the decisions we make. Here’s how: Area Action Partnerships (AAPs): You can become a member of your AAP forum and raise issues important to you and your community. Find out more on pages 4-6. Consultations: We will consult and involve as many people as possible when reviewing and running services. Visit our website for details of current consultations. www.durham.gov.uk/consultation Overview and Scrutiny: Our Overview and Scrutiny Committees work with organisations and individuals on a range of projects all aimed at improving our services. Find out about the committees on our website or email your query. www.durham.gov.uk/scrutiny email scrutiny@durham.gov.uk Voting in elections: To vote in a UK general election, you need to be on the Register of Electors. If you are not registered, you can register online or collect a registration form from us www.gov.uk/register-to-vote www.durham.gov.uk/voting email electoralservices@durham.gov.uk 11
Advice and benefits Advice and assistance to point you in the right direction. Benefits and welfare rights The Welfare Rights Service gives advice and information on benefits and tax credits. 03000 268 968 9am-12noon email welfare.rights@durham.gov.uk If you’re on a low income and have savings of less than £16,000 you may get help to pay your rent and council tax. If your benefits have been affected by changes to the welfare system we can give advice on where you may get extra support. Apply for benefits online by clicking the ‘apply for it’ button on our home page. www.durham.gov.uk/applyforit or contact us at 03000 26 2000.
Benefit fraud investigations We investigate anyone suspected of fraudulently claiming housing or council tax benefit. In some cases leading to prosecution. 0800 032 1663 Text: 07786 027 280 starting your text with the word ‘fraud’.
Immigration and asylum If you’re from another country and want legal residence in the UK, contact your local housing provider. See page 38 or visit: www.ind.homeoffice.gov.uk
Citizens Advice Helping resolve legal, money and other problems with free, independent and confidential advice. 03444 111 444 Find your local bureau at www.citizensadvice.org.uk
Citizens Advice Consumer Helpline Find out about your consumer rights. 03454 04 05 06 www.adviceguide.org.uk
Loan Sharks If you’ve borrowed money from a loan shark, you haven’t broken the law, they have. Report them in confidence. 0300 555 2222 email reportaloanshark@ stoploansharks.gov.uk
Council Tax Pay your council tax online, by direct debit or through our automated payment line 0300 456 2771. www.durham.gov.uk/ counciltax 03000 26 4000 12
If you are unable to pay for daily essentials such as food or heating and have no other immediate financial assistance, the council’s Welfare Assistance Scheme may be able to help you. Visit www.durham.gov.uk/welfareassistance for further information.
Social care and health for adults From April 2015 care and support in England is changing. The new Care Act will help make care and support more consistent across the country. Care and support is the term used to describe help for adults of all ages with things like washing, dressing, eating, getting out and about, emotional support and keeping in touch with friends or family. The new changes will help you plan for your future and put you more in control of the help you receive. Any decisions about your care and support will consider your wellbeing and what is important to you and your family, helping you to keep healthy and stay independent for longer. If you receive care and support, or you support someone as a carer you could benefit from the changes. To find out more about care and support visit www.durham.gov.uk/careact
Need help finding the right care and support? This free online resource provides a wealth of information and services making it easier for you to make plans now and in the future. www.durhamlocate.org.uk
Social Care Direct If you feel you need to speak to someone about adult social care help and support, call Social Care Direct. Open Monday-Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm. An out of hours EMERGENCY service is also available on the following number: 03000 26 79 79 SMS text message 07786 027 280 email scd@durham.gov.uk www.durham.gov.uk/socialcaredirect
13
Social care and health for adults Help for people living in their own home Care Connect offers an alarm monitoring and response service 24-7, sending staff direct to your home in emergency situations. 03000 262 195 www.durham.gov.uk/careconnect
Equipment Advice Service Free advice and guidance about hundreds of products to buy or hire to help you live at home independently. 0191 384 6726 https://www.equip-yourselfdurham.org.uk
Reablement Service Helping adults relearn/regain some of the skills they’ve lost because of poor health, disability/impairment or accident to help maintain their independence. 03000 26 79 79 www.durham.gov.uk/reablement
Telecare Sensors and equipment, such as fall detectors and bed sensors. 03000 26 79 79
Extra Care specially designed housing with on-site care and support to offer older and disabled people over 55 an alternative to moving into a care home. 03000 26 79 79 www.durham.gov.uk/extracare
Protecting vulnerable people
Home Care supports people with an illness, disability or frailty in their own home seven days a week, 52 weeks a year. 03000 26 79 79
Some adults are at more risk of abuse, ill treatment or neglect because of disability, age or frailty. This may be physical, verbal, sexual, psychological or financial. To report suspected abuse, contact 03000 26 79 79 www.safeguardingdurhamadults.info
Integrated Short Term Intervention Service (ISIS) A range of community-based services to support people with short term health needs where there has been a sudden decline in their health. To make a referral or for further information, contact Social Care Direct 03000 26 79 79 email scd@durham.gov.uk www.durham.gov.uk/socialcaredirect 14
Abuse and ill treatment (Safeguarding Adults)
Deprivation of Liberty Safeguards We protect people in hospitals and care homes who cannot make decisions about their care by ensuring the care they receive is appropriate and the least restrictive possible. 03000 26 79 79 email DOLSteam@durham.gov.uk
Extra help and support Day services for adults If you have a learning disability, physical disability or sensory impairment we can help you access a range of facilities within the community, some of which may be within a day centre. 03000 26 79 79 www.durham.gov.uk/careandsupport pathways
Durham Shared Lives This service offers adults with a learning disability short or long-term care in the home of a Shared Lives provider. 03000 265 198
Learning Disabilities Our service provides care and support to adults with learning disabilities. 03000 26 79 79 www.durham.gov.uk/ learningdisabilities
Physical Disabilities We offer a range of services to help you cope with physical disability, including rehabilitation. 03000 26 79 79 www.durham.gov.uk/ physicaldisability
Sensory Impairment Support and advice relating to all kinds of sensory loss, including equipment to try, contacts for support groups, and help for people who want to return to work or start work. 03000 26 79 79 www.durham.gov.uk/ sensorysupportteam
Support for carers Support for carers A range of support services are provided for carers of all ages through local carer support organisations. Services include advice and emotional or practical support. There’s also a Carers Emergency Support Service. If you are 18+ please contact Durham County Carers Support 0300 005 1213 If you are under 18 please contact Family Action “The Bridge” on 0191 383 2520 www.durham.gov.uk/carers
Adult carers can join the carers mailing list to receive our free carers magazine. 03000 261 381 www.durham.gov.uk/carers 15
Social care and health for adults Help in difficult times Community drug and alcohol service Recovery centres in Bishop Auckland, Newton Aycliffe, Durham City, Seaham, Peterlee and Consett for any young person or adult with alcohol or other drug problems. www.durham.gov.uk/alcohol
HIV - support for adults
Contraception and sexual health
Social Care Direct can provide information on how we can help you. 03000 26 79 79 www.durham.gov.uk/hivsupport
Testing and treatment services for sexually transmitted infections, sexual health and contraception at your local hospital. Visit www.cddft.nhs.uk and search for ‘GUM’.
Macmillan cancer information and support centre
For contraceptive advice, pregnancy testing and infection testing in the local community, call the County Durham and Darlington Sexual Health Services Central Booking Line Mon-Fri 9-5pm on 0191 372 8700.
Information and support for anyone affected by cancer. 0800 783 4056
Mental health Our Mental Health Community Intervention Teams provide health and social care for adults over 18 with severe or enduring mental health issues. If you feel you need this service, contact your GP.
Support and Recovery Works with people with mental health problems to help them lead the life they aspire to. 03000 26 79 79 email support.recovery@ durham.gov.uk www.durham.gov.uk/ mhsupportandrecovery 16
Home energy advice For help and practical advice about home energy and keeping warm, visit 0845 602 9569 www.tadea.com
A healthier, more active YOU NHS Health Trainers
Want to be more active and H healthier? Health Trainers can help you make the change with free local support across County Durham.
Are you aged 40-74? Find out your risk of developing heart disease, stroke, type 2 diabetes or kidney disease with a check4life health check. Then get personalised advice to reduce the risks. helping you tto... o...
Derwentside and East 01325 321 234 www.impact.cdd.nhs.uk
Move moree Move mor
Stop Stop smoking
Drink less less
North and Dales 01207 529 621 www.durhamrcc.org.uk Durham City (for mental well-being) 0191 386 0702 www.waddingtoncentre.co.uk
Get fit with us
Check4life Eat Eat well well
Visit your GP or have a check4life health check in a community venue such as your local pharmacy or leisure centre where you see the check4life logo. 0191 569 2860
Check out pages 33 and 34 for more ways to get fit and for what’s on at our leisure centres and swimming pools.
NHS Stop Smoking Service Quitting isn’t easy but we can help you. 0800 011 3405 Text GOSMOKEFREE and your postcode to 80800 for your first step to stopping smoking. 17
Community and living Safer communities We want to help create safer communities where residents feel they belong and can contribute to community life. Anti-Social Behaviour If you are experiencing anti-social behaviour which is causing you or your family distress, you can report it by phone or online. 03000 26 0000 www.durham.gov.uk/asb For problems that require emergency assistance, call the police on 999
Neighbourhood Wardens Wardens patrol local areas to tackle environmental problems and reduce anti-social behaviour and the fear of crime. They can issue fixed penalty notices for crimes such as littering, dog fouling and graffiti. 03000 26 1000 www.durham.gov.uk/ neighbourhoodwardens
Neighbourhood Watch Join a neighbourhood watch scheme to help make the area you live in a safe, friendly, pleasant place. Call 101 www.durham.gov.uk/NHW 18
Domestic abuse and outreach service Outreach and refuge services are available across the county to support victims of domestic abuse. Harbour Support Services: 03000 20 25 25 email durham@myharbour.org.uk www.durham.gov.uk/domesticabuse Gay Advice Darlington and Durham: 01325 355 551 Durham Women’s Refuge: 0191 386 5951 Harbour Support Service Refuge, Peterlee: 0191 586 8890 Stone Meadow House, Consett: 01207 282 193 Wear Valley Women’s Aid Refuge: 01388 600 094
Hate crime Targeting people because of their race, religion, sexual orientation, disability or gender is a crime. Everyone has the right to live free from fear. Call 101 www.durham.gov.uk/hatecrime www.report-it.org.uk
Event safety information for organisers If you are planning an event, please contact the County Durham Safety Advisory Group for advice, guidance and support to ensure that your event is a safe one. email safeevents@durham.gov.uk www.durham.gov.uk/eventsafety
Food safety
Community safety
Eating out? Check out the Food Hygiene Rating of local food premises online at www.durham.gov.uk/ foodhygienerating
This service works in partnership with police, fire, health and probation services to tackle crime, anti-social behaviour and re-oending. 03000 26 0000 email community.safety@durham.gov.uk www.durham.gov.uk/ communitysafety
We carry out regular food safety and hygiene checks as well as investigate complaints of all food premises to ensure they are safe and clean to serve food. Contact us if you have any concerns about a business premise near you. 03000 26 1016 email ehcp@durham.gov.uk
Flooding
Gypsy, Roma, Traveller Service
We can provide sandbags for highways or your home when there are floods or severe weather warnings. www.durham.gov.uk/sandbags 03000 26 1000 (out-of-hours service available)
Emergencies
We work with Gypsy, Roma, Traveller communities, the general public, key partners and lead on the management of unauthorised encampments. 03000 26 1000 email grtservice@durham.gov.uk www.durham.gov.uk/travellers
Find out how you can help make your community more resilient to emergencies. County Durham and Darlington Civil Contingencies Unit. 03000 264 645 email ccuenquiries@ durhamdarlingtonccu.gov.uk
Gypsy, Roma, Traveller site management We manage six permanent residential Gypsy, Roma, Traveller sites in County Durham. 03000 264 932 email grtsites@durham.gov.uk
19
Community and living Register offices and bereavement services Register Offices To register births, deaths, marriages and civil partnerships call your local Register Office. We have nine register offices throughout the county, for full details visit www.durham.gov.uk/registeroffices
Want to trace your family history or find out what life was like in your home town? Then book a visit to our Archives Service.
Your local register offices are at:
03000 267 619 email record.office@durham.gov.uk www.durhamrecordoffice.org.uk
Aykley Heads House Register Office, Durham
Bereavement services
Open: Mon to Fri 9am-4pm.
Stanley Register Office Open: Mon to Fri 9am-3.30pm.
Chester-le-Street Register Office Open: Tues & Wed 9.30am-4.30pm.
Consett Register Office Open: Tues & Thurs 9.30am-4.30pm.
Contact us to pre-purchase a grave plot in council owned cemeteries. We also offer a plot selection service and advice to people trying to trace family members who may be buried in council owned cemeteries. 03000 26 1000 Contact town and parish councils direct for cemeteries owned by them.
To make an appointment at any of these four Register Offices, call 03000 26 6000. All appointments must be booked in advance.
Cruse Bereavement Care can help anyone bereaved by the death of a loved one. 01325 288 633 www.cruse-tees-valley.org.uk
Bishop Auckland Register Office is the main headquarters and contains a strong room of indexes, records and registers going back to 1837. Bishop Auckland Register Office Open: Mon to Fri 9am-4pm. To make an appointment, call 03000 26 6000.
Crematoriums
20
There are two council-run crematoriums in County Durham. Central Durham Crematorium, Durham City 0191 384 8677 email durhamcrem@durham.gov.uk www.durhamcrem.co.uk Mountsett Crematorium 01207 570 255 email Mountsettcrem@durham.gov.uk www.durham.gov.uk/mountsettcrem
Volunteering Fancy trying something new? Meeting new people? Learning new skills? Then volunteering could be for you. With so many fun ways to help other people or improve your neighbourhood, volunteering is incredibly rewarding. To find out about volunteering opportunities in County Durham, contact: Durham Community Action Volunteer Centres County Durham 01388 742 040 email volunteering@durhamrcc.org.uk www.durhamrcc.org.uk Check out www.do-it.org.uk East Durham Trust 0191 569 3511 www.eastdurhamtrust.org.uk There are lots of ways you can volunteer for the council, check out www.durham.gov.uk and search volunteering. These include: Sport and leisure Help support your local sports club by joining our Volunteer Durham Scheme. 03000 282 012 email sportandleisurevolunteers@ durham.gov.uk www.durham.gov.uk/clubdurham See also Club Durham on page 34. Civic Pride Opportunities for residents and community groups to help make their neighbourhood a cleaner and greener place.03000 26 1000 www.durham.gov.uk/civicpride
Countryside volunteers Give up some of your time to help conserve our countryside. 03000 264 592 www.durham.gov.uk/countryside Facebook: Durham-CountrysideVolunteers Hardwick Park Opportunities for practical work and helping with events at this 18th century parkland at Sedgefield. 01740 621 505 www.durham.gov.uk/hardwickpark Facebook: Hardwick-Park
Cold up North? Not anymore. You could be one of the 50,000 households in the North East to benefit from a warmer home and lower energy bills. Through Warm Up North and subject to survey of your property you may benefit from a range of partially or fully funded energy eďŹƒciency measures.
Solutions available include:
l Replacement of a broken or ineďŹƒcient
boiler (eligibility criteria apply)
l Cavity wall insulation l Loft insulation
l Solid Wall Insulation (part funding only)
British Gas delivers the scheme on behalf of nine north east councils. For more information contact the Warm Up North team on 0800 294 8073 or visit www.warmupnorth.com 21
Planning and Building Control Planning approval To see if you need approval for things like extensions, loft conversions, changing the use of premises or constructing new buildings, contact your local office on: 03000 264 891 email dmnorth@durham.gov.uk For Chester-le-Street and Consett Areas For all major housing, commercial, mineral and renewable energy developments, call our strategic office: 03000 261 397 email dmstrategic@durham.gov.uk We can also offer advice on high hedges and trees, appeals, planning enforcement: www.durham.gov.uk/planning You can also apply for planning permission, view and comment on planning applications on line at: www.planningportal.gov.uk
Thinking of doing some
home improvements? Check out our Registered Trader Scheme
This scheme helps you choose reliable and honest traders for things like electrical, gardening or plumbing work. www.durham.gov.uk/ registeredtraders 22
Building Control We carry out plan examinations, site inspections, dangerous structure assessments and issue demolition notices. Contact your local office for more information. 03000 264 891 email bc-north@durham.gov.uk For all major projects contact our strategic building control office. 03000 261 868 email bc-strategic@durham.gov.uk You can now make your building control application online at: www.submitaplan.com
Planning, Housing, Economic Development and Transport Policy, including Local and Neighbourhood Plans For information on the County Durham Plan, neighbourhood plans and council policy relating to planning, housing, economic development and transport contact: 03000 263 967 email spatialpolicy@durham.gov.uk www.durham.gov.uk/cdp
t e u m o l p ul ee P k d n a
A guide to help stop fly-tipping in County Durham
Help us to stop fly-tipping.
Everyone is responsible for their rubbish and to make sure it is disposed o
is known as a ‘Duty of Care’. Fly-tipping incidents occur when people dum household items, rather than pay to dispose of waste correctly. If waste
traced back to the owner, you could face prosecution and a fine of up to
How can
householders help?
Before you pay for your waste to be taken away, check how your waste can be disposed of the right way:
Recycle your waste using household waste recycling centres (HWRCs) or reuse charities instead.
Arrange a council bulky waste collection. This service could be cheaper than a waste company.
Use a waste company registered with the Environment Agency.
Ask to see their waste carrier certificate. Keep all paperwork issued by the waste company.
How can
landowner Deter fly-tippers from
your land:
Make sure access is
not in use. Lock ga
Improve visibility so
not hidden from vie
Consider installing C practical.
Clear dumped wast
other fly-tippers fro
items on your land.
Find or check a registered waste carrier: Web: www.gov.uk/fin HWRCs:
www.durham.gov.uk/hwrc
Bulky waste:
www.durham.gov.uk/bulkywaste
Reuse: Call:
www.durham.gov.uk/reuse 03000 26 1000
of properly. This
mp waste, often
is fly-tipped and ÂŁ50,000.
rs help?
dumping waste on
s secure when land is
ates where applicable.
o that fly-tippers are
ew.
CCTV cameras where
te quickly to discourage
om dumping further
.
nd-registered-waste-carrier
How can
businesses help?
Business/commercial/trade waste must be disposed of correctly:
Sign up to a council commercial waste contract. This could be competitively priced compared to a private waste contract.
If you use a private waste company,
you must check they are a registered waste carrier.
If you dispose of waste yourself, your business must be registered with the
Environment Agency.
You must complete Waste Transfer Notes for waste produced by your
business. You must keep these for two years.
Failure to produce Waste Transfer
Notes when asked by the council or
the Environment Agency is an offence, for which a Fixed Penalty Notice can
be issued or it can lead to prosecution.
Call: 03708 506 506
Arrange commercial waste collections:
Web: Call:
www.durham.gov.uk/commercialwaste 03000 26 1000
A shared vision to stop fly-tipping in County Durham Durham County Council, in partnership with Durham Constabulary, Crimestoppers and the Environment Agency is working hard to reduce and prevent waste from being dumped illegally; with the ultimate goal to stop fly-tipping in County Durham.
With your help we can make your area a safer, cleaner and greener place for all.
Fly-tipping facts:
1 Fly-tipping is illegal and offenders can be fined up to ÂŁ50,000. However,
we all pay for fly-tipping as it costs County Durham council tax payers to clear waste dumped on council owned land. 2 Dumped waste not only looks unpleasant, it also can seriously damage land and pollute water. 3 It can affect the reputation of our villages, towns and city. 4 It can endanger animals and wildlife and also human health. 5 Waste dumped illegally undermines legitimate waste carriers who are undercut by illegal operators. Know what happens to your waste. Be aware of your Duty of Care.
If you witness or find fly-tipping
If it is safe to do so, take a
Do not confront the fly-tippers.
Do not look for clues in the waste yourself, as
note of the vehicle make and model, colour, registration number, items of waste and a description of the fly-tippers. there may be harmful items hidden in it.
Report fly-tipping
Web: www.durham.gov.uk/flytipping #operationstopit
Call: 03000 26 1000
All information supplied will be treated in strictest confidence in accordance with the Data Protection Act 1998.
Children’s services We provide a range of services for children, young people and families.
Sharing your home and heart Adoption We provide advice, support and preparation for anyone thinking about adoption and families who have adopted. If you are thinking about adoption get in touch, we have children who are waiting. 03000 269 400 email adoption@durham.gov.uk www.durham.gov.uk/adoption
Fostering We provide advice, support and training for foster carers, if you are thinking of caring for children we would like to hear from you. 03000 269 400 email fostering@durham.gov.uk www.durham.gov.uk/fostering
Survey
If you have been looking after someone else's child for 28 days or more, this is classed as private fostering and the law says you must notify us about the arrangement. 03000 26 79 79 email scd@durham.gov.uk www.durham.gov.uk/privatefostering
Supported Lodgings Supported Lodgings is a scheme that provides accommodation for homeless or vulnerable young people (aged 16+) and young people leaving care. If you can offer lodgings to a young person aged between 16-25 years please get in touch. We can offer up to £250 a week as payment and we will support you with advice and training. 03000 262 272 email supportedlodgings@ durham.gov.uk www.durham.gov.uk/supportedlodgings
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Children’s services Help in times of trouble First Contact Service Safeguarding children and their families We are here to help if you have any concerns about child protection, child neglect, child abuse, families in need, children caring for family members, children with disabilities, children running away. 03000 26 79 79 email firstcontactgcsx@durham.gcsx.gov.uk www.durham.gov.uk/firstcontact Monday to Thursday 8.30am-5pm Friday 8.30am-4.30pm. A duty officer is available outside of normal office hours if you need to contact us in an emergency situation, such as a child protection concern.
Survey continued
Alcohol, drugs or substance misuse We have recovery centres in Bishop Auckland, Newton Aycliffe, Durham City, Seaham, Peterlee and Consett for any young person or adult with alcohol, drugs or substance misuse problems. www.durham.gov.uk/alcohol
MEND - helping obese children MEND is a community, family-based programme operated by Mytime Active for overweight and obese children aged between 7-13 years. Visit your local GP for more information
FISCH - A weight management programme for primary school aged children. Contact your child’s school nurse for more information.
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Pop this survey in the post (don’t forget to use a stamp) to Durham County News, Durham County Council, County Hall, Durham DH1 1RH or pop it into reception at any of our access points before Tuesday 31 March 2015.
28
Thanks for taking part
Information and advice One Point The One Point Service brings together staff from Durham County Council and the County Durham & Darlington Foundation Trust to provide early help and support for children and young people from 0-19 years (25 years if the child has a disability), and their families. Services within One Point include family support, education welfare, children’s centres, youth work, personal advisors, health visiting and school nursing. We have ten One Point hubs across the county. For a full list see www.durham.gov.uk/onepoint Your nearest centres are at: Chester-le-Street (Burns Green) Consett (Beechdale Road) Stanley (Front Street) Or ring us on 03000 261 111 and we’ll put you through to the right One Point hub to help with your query.
Families Information Service Free and impartial information for families on childcare, support, activities and more! New - Local Offer section for families with 0-25 year olds who have special educational needs and disabilities. Visit: www.countydurhamfamilies.info Call: 0800 917 2 917
Breastfeeding support groups Practical advice and support for new mums. Breastfeeding support groups are run by health professionals, such as midwives or health visitors. Find your local group at www.breastmilk.co.uk Children and Young People’s Network For children and young people under 25 yrs who have a special educational need or disability. Easy access to a broad range of information, discounts at venues across the region, free e-newsletter, activities and short break information. 03000 265 792 CYPN@durham.gov.uk www.durham.gov.uk/cypn
Does your child complain they have nothing to do? Check out www.countydurhamfamilies.info or www.help4teens.co.uk for information on careers and education. or like www.facebook.com/ youngdurham for events, news and young people’s achievements. 29
Education, schools and learning We want to help young people in County Durham develop and achieve their aspirations.
Schools School admissions Apply for a place online at www.durham.gov.uk/admissions For guidance, call 03000 265 896 or email schooladmissions@durham.gov.uk
School closures When a school has to close at short notice due to bad weather or problems with heating we’ll tweet it @DurhamCouncil. Information is published on the Durham County Council website at www.durham.gov.uk/schoolclosures
Grants for school shoes and coats The School Benevolent Fund is a registered charity offering carers (who meet the criteria) a grant towards a school coat and a pair of shoes. The fund is now run by Thornhill Primary School. 01388 772 906 www.durham.gov.uk/ schoolbenevolentfund
School exclusions and secondary transfers If your child has been excluded you may need further guidance. Contact our pupil casework teams for advice. 03000 265 904 / 905 / 906 www.durham.gov.uk/schoolexclusion 30
School governors If you can bring energy, experience and fresh ideas to support our schools, why not become a school governor? 03000 265 704 / 5 email sgss.administration@durham.gov.uk www.durham.gov.uk/schoolgovernors
School crossing patrols We provide school crossing patrols in various locations across the county where children frequently need to cross the road on their way to school and where there may be higher volumes of road traffic. 03000 26 0000 email road.safety@durham.gov.uk
School transport Some schools operate ‘walking buses’ and ‘park and stride’ initiatives - find out more from your school. We provide free home to school transport to families that are entitled. 03000 264 444 email schooltransportteam@durham.gov.uk www.durham.gov.uk/schooltransport
The County Durham Local Offer
Free school meals All children in reception, year 1 and year 2, are eligible for free school meals. It’s still important that you complete an application form as the school receives additional funding for those who are eligible. For older children, if you are in receipt of certain benefits you may be eligible for free school meals and additional help. Contact your child’s school or our school meals team. 03000 268 002 / 003 email schoolmeals@durham.gov.uk www.durham.gov.uk/freeschoolmeals
School holidays Take your child on holiday during the school holidays - every school day counts! School holiday dates are available on our website or contact your child’s school. www.durham.gov.uk/schoolholidays
School information For a full list of schools, head teachers and school achievements. www.durham.gov.uk/schools
Our Local Offer has been developed, to help and support children and young people up to the age of 25 who have special educational needs or disabilities (SEND) by bringing together information in one place. It includes information on statutory entitlements, what is available in the County Durham area during a child’s early years, schooling (including academies and free schools), college and other services including health, social care, training, employment and independent living. www.countydurhamfamilies.info/ localoffer
Children and Young People’s Network This is a virtual Children and network of children Young People’s and young people with Network disabilities or SEND, up to the age of 25, and provides information to our members about services and activities. 03000 265 792 www.durham.gov.uk/cypn
Special Educational Needs and Disability County Durham SENDIASS provides confidential, impartial support and advice for parents, carers, children and young people (up to 25 years) in relation to Special Educational Needs and Disability. 0191 587 3541 www.durhamsendiass.info 31
Education, schools and learning Adult learning and skills service We provide training and learning opportunities for people in County Durham. You could brush up on your English or maths, learn how to use a computer, or perhaps develop skills for your job. Courses include business admin, team leading, supporting teaching and learning in schools and the Certificate in Playwork. We also offer apprenticeships in a number of work areas including social care and administration. email alss@durham.gov.uk www.durham.gov.uk/adultlearning
Durham Music Service Provides musical opportunities for children and young people across County Durham and Darlington. 03000 262 368 email durhammusicservice@ durham.gov.uk www.durham.gov.uk/ durhammusicservice
Time4U Offering arts and activities for older people and people with a disability. 03000 261 384
32
Free Play and Learn sessions for two year olds Some two year olds may be entitled to free 'Play and Learn' sessions. These can take place at a nursery, playgroup, school or with a childminder. To find out where you can access the sessions and check whether you’re eligible, contact the Families Information Service. 0800 917 2 917 www.countydurhamfamiles.info/
Leisure and culture Leisure centres and clubs
All of our leisure centres offer state-of the-art gym facilities with affordable membership packages www.durham.gov.uk/fitness Our pools offer public swimming, swimming lessons, aqua fitness classes, pool parties and fun sessions. www.durham.gov.uk/swimming
Here’s a list of your local leisure centres: Belle Vue Leisure Centre, Consett* 01207 218 151 Gym, squash, sports hall, indoor bowling green, soft play area, GP referral. Belle Vue Swimming Pool, Consett* 01207 218 161 Gym, 33.5m pool, learner pool. Chester-le-Street 03000 266 444 Gym, 25m pool, learner pool, squash, soft play area, GP referral. Freeman’s Quay, Durham City 03000 268 488 Gym, 25m pool, learner pool, sports hall, dance studio, ‘Changing Places’ disability changing facility.
Louisa Centre, Stanley* 01207 218 877 Gym, 25m pool, learner pool, squash, two sports halls, adventure play area, bistro, GP referral. Riverside Leisure Complex, Chester-le-Street 03000 266 447 Indoor and outdoor training facilities for club and private hire including cricket training, refurbished outdoor floodlit pitches and 3rd generation artificial pitches, athletics track and tennis courts. No gym facilities on site but operates a full exercise class and activity programme.
To see current promotional offers visit www.durham.gov.uk/leisureoffers Visit www.durham.gov.uk/leisurecentres to see a list of all our leisure centres in County Durham.
*Run by Leisureworks www.leisureworks.net
33
Leisure and culture
Join In Activities for five to 25 year olds to help them get into, enjoy and succeed at sport. Term time and school holiday programmes. 03000 282 012 www.durham.gov.uk/joinin
Durham Institute of Sport Durham Institute of Sport (DIS) supports the development of County Durham’s talented athletes and coaches, helping them achieve their sporting potential. 03000 266 555 email dis@durham.gov.uk www.durham.gov.uk/dis
Wellness on Wheels (WoW) WoW is our mobile fitness trailer. Touring villages and towns, WoW promotes healthy living and physical activity. Use the on-board gym equipment and work with the team to set up a permanent ‘community gym’ or other community led activity. To find out where WOW is visiting, or the location of your nearest community gym, call: 03000 266 555 or email sportandleisure@durham.gov.uk www.durham.gov.uk/wow
Club Durham Club Durham is our free support scheme helping clubs to be safe and sustainable. We help with sourcing funding, advice on getting new members and keeping them, and training. More than 300 clubs have joined Club Durham already. 03000 282 012 email Clubdurham@durham.gov.uk www.durham.gov.uk/sport
Disabled swimming Swimming programme for disabled children and young people to help them improve their confidence in the water and have fun. Call 03000 282 012 or contact your local Leisure Centre. email sportandleisure@durham.gov.uk www.durham.gov.uk/swimming
Find a sports club near you at www.countydurhamsport.com 03000 282 012 34
County Durham has so much to offer, from spectacular coastline to rolling countryside, mind-blowing museums to awesome art galleries. Check out our council-managed venues below.
Museums and arts venues Bishop Auckland Town Hall There’s something for everyone with a library, art gallery, dramatic theatre, festivals, live music, stand-up comedy and weekly films. 03000 269 524 www.bishopaucklandtownhall.org.uk
DLI Museum and Durham Art Gallery The DLI Museum tells the story of one of the most famous County Regiments in the British Army and, importantly the story of ordinary people who lived extraordinary lives. Durham Art Gallery is the largest contemporary art gallery in County Durham, holding exhibitions, workshops and artist talks. 03000 266 590 email dli@durham.gov.uk www.dlidurham.org.uk
Gala Theatre and Cinema, Durham A state-of-the-art modern theatre, cinema and café-bar. Hosting the best in live entertainment from the UK and beyond. 03000 266 600 www.galadurham.co.uk
Killhope Lead Mining Museum Restored 19th century lead mine, where visitors can experience ‘hands on’ the life and work of lead mining families of the North Pennines. 01388 537 505 www.killhope.org.uk
Locomotion: The National Railway Museum at Shildon A regularly changing exhibition that includes many of the nation's best loved trains. 01388 777 999 www.nrm.org.uk/locomotion
The Witham Managed by the Witham Trust, a vibrant cultural, community and commercial centre in the heart of historic Barnard Castle. Gallery, shop, café and programme of events. www.thewitham.org.uk email info@thewitham.org.uk 01833 631 107
There are other amazing venues to visit in County Durham. Have a look on www.thisisdurham.com for venues and events that will fill your diary. 35
Leisure and culture
Go outdoors We look after loads of sites for you to visit; from the award winning Hardwick Park to the Waskerley Way Railway Path, which is part of the national coast to coast cycle route. Call 03000 282 012 to find out about the activities below or visit the web pages below.
Walking and riding Discover the great outdoors and join us on one of our guided countryside walks. Get our twice yearly guided walk programme and sign up for our e-newsletter www.durham.gov.uk/countryside and follow us on Facebook: /Durham-Countryside-Volunteers
Walk4life A programme of free guided, short walks across County Durham specifically designed to improve your health. For more information www.durham.gov.uk/walk4life Meet friends and get fit with a weekly walking group. www.impact.cdd.nhs.uk Get involved in weekly cycle tours, cycling taster sessions and cycling events. You don’t even need a bike as they can lend you one! www.impact.cdd.nhs.uk 36
For more places to walk or ride, visit www.durham.gov.uk/prow or to order your free cycle map email pedalpower@durham.gov.uk
Find out what’s happening across the county at www.thisisdurham.com/events Durham Deals Download your deals at www.thisisdurham.com/deals Take advantage of money-saving Durham Deals. Amazing offers include ‘two-for one’ tickets and free child entry for attractions and activities, plus great discounts on eating out and shopping. Durham E-newsletter Get special offers, news and events direct to your inbox. www.thisisdurham.com/newsletter
Libraries Your local libraries are: Annfield Plain: 03000 269 511 Open: Mon 10am-7pm, Tues 9am-1pm, Thurs 1pm-5pm, Sat 9.30am-12.30pm.
E-Books You can now borrow a huge range of e-books from our libraries. Read them free of charge on a PC, tablet or phone. All you need to access these is an internet connection and your library card. www.durham.gov.uk/libraries
Chester-le-Street: 03000 269 512 Open: Mon 10am-7pm, Tues 10am-6pm, Thurs 10am-7pm, Fri 10am-5pm, Sat 9.30am-12.30pm
Consett: 03000 269 513 Open: Mon 9.30am-5pm, Tues 9.30am-7pm, Wed 9.30am-12.30pm, Thurs 9.30am-7pm, Fri 9.30am-1pm, Sat 9.30am-12.30pm.
Durham Clayport: 03000 265 524 Open: Mon to Fri 9.30am-7pm, Sat 9am-5pm.
Lanchester: 03000 269 514 Open: Mon 2pm-5.30pm, Tues 2pm-5.30pm, Thurs 9am-7pm, Sat 9.30am-12.30pm.
Pelton: 03000 269 515 Open: Mon 2pm-5.30pm, Wed 9am-7pm, Thurs 2pm-5.30pm, Sat 9.30am-12.30pm.
Sacriston: 03000 269 504 Open: Mon 9.30am-7pm, Thurs 9.30am5pm, Sat 9.30am-12.30pm.
South Moor: 03000 269 516 Open: Tues 1pm-5pm, Thurs 9.30am-7pm Fri 9.30am-1pm, Sat 9.30am-12.30pm.
Having trouble getting to your local library? Try Library Online. Browse to see what books we have, request or renew an item and get full, free access to a range of online resources. Borrow e-books and e-magazines to read on your PC, tablet or phone. www.durham.gov.uk/libraryonline Try Books on Wheels. Our free home delivery service may be able to help you. 03000 263 790 or 03000 263 789 www.durham.gov.uk/libraries Try our Mobile Library Service to rural communities. With disabled access. www.durham.gov.uk/mobilelibrary
Library HealthZones Stanley: 03000 269 517 Open: Mon 10am-7pm, Tues 10am-7pm, Thurs 10am-5pm, Fri 10am-6pm, Sat 9.30am-12.30pm.
To learn more about an illness or find a support group, visit the HealthZone in any of our libraries. www.durham.gov.uk/healthzones
37
Housing
Housing difficulty
Find a home Empty Homes We provide support and assistance to owners of empty properties 03000 262 140 email privatesectorhousing @durham.gov.uk
Private landlords We provide help and advice on a wide range of housingrelated questions to both tenants and landlords 03000 262 140 email privatesectorhousing @durham.gov.uk
Housing Solutions provides a range of services to assist people who are homeless, threatened with homelessness or experiencing financial difficulties. It is important you seek advice before a problem becomes a crisis so we can prevent homelessness. We have a number of ways we can help you to improve your situation. This may prevent you from losing your home or help you find suitable and affordable alternative accommodation. If you live in: Sedgefield, Wear Valley, Teesdale, Durham City, contact 03000 260 801 If you live in: Chester-le-Street, Derwentside, East Durham, contact 03000 268 840 Out of Hours Service (for emergency homeless) 01388 722 538 email housingsolutions@durham.gov.uk
To Let
Durham City Homes
0191 301 8470
livin
0800 587 4538
Housing Solutions also offer a number of more specific services: Family Intervention Project 03000 268 374 Gypsy Roma Traveller 03000 268 850
Your first choice for housing in County Durham
No bond
Accent Foundation Cestria Housing
No admin fee
0345 678 0573
0191 385 1900
Dale and Valley Homes 0800 083 0333 Derwentside Homes
38
01207 521 100
East Durham Homes Teesdale Housing
0800 032 0835
01833 694 400
www.durhamkeyoptions.co.uk
Environment
We provide a range of services to keep our county attractive and safe.
Waste and recycling We collect rubbish and recycling from households in County Durham on alternate weeks. One week we empty the rubbish bin and the following week we empty the recycling bin and box. Last financial year (2013/2014) we recycled, reused or composted 43 per cent of household waste.
Collections To find out your collection day, enter your house number and postcode into ‘My Durham’ on our website. 03000 26 1000 www.durham.gov.uk/bins www.durham.gov.uk/recycling www.durham.gov.uk/whatgoeswhere
Garden waste collections To find out if your property is eligible for garden waste collections and to sign up to the service, call 03000 26 1000 or go to www.durham.gov.uk/gardenwaste
Lost or stolen bins There is a charge to replace lost or stolen bins. Help minimise the chance of losing your bin by returning it to within the boundary of your property as soon as possible after it has been emptied on your collection day. 03000 26 1000
Assisted collections If you have difficulty getting your household bin to its collection point, and you meet certain criteria, we can help you. 03000 26 1000 www.durham.gov.uk/ assistedcollections
Bulky waste collections We collect bulky waste items, such as furniture and white goods from households. There is a charge for this service. 03000 26 1000
Furniture reuse schemes If your unwanted furniture or household items are too good to throw away, why not use one of the furniture reuse charities and find a new home for it? 03000 26 1000 www.durham.gov.uk/reuse
39
Garden waste collections 2015 Fortnightly collections from the kerbside between spring and autumn Sign up for 1 year: ÂŁ20 Sign up for 3 years: ÂŁ50
To find out if your property is eligible
for collections and to sign up, go to
www.durham.gov.uk/gardenwaste or call 03000 26 1000 Terms and conditions apply.
for County Durham
Environment Recycling facilities You can recycle your household waste at the Household Waste Recycling Centres (HWRCs). Please separate your waste according to the material and place your items into the correct recycling container at the sites. Here’s a list of your local recycling centres and opening hours: Opening times: April - September
Opening times: October - March
HWRC
Opening days
Annfield Plain Morrison Busty Industrial Estate
Every day
9am - 6pm
9am - 3.30pm
Potterhouse Lane Pity Me, Durham
Every day
9am - 6pm
9am - 3.30pm
Hett Hills B6313 Chester-le-Street to Craghead
Saturday, Sunday and bank holidays only
9am - 6pm
9am - 3.30pm
For a full list of sites across the county, see www.durham.gov.uk/hwrc
Waste permits If you are visiting the recycling centres with a van, pick-up vehicle, minibus or towing a trailer, you will need to contact us for a free waste permit before visiting the site. 03000 26 1000 www.durham.gov.uk/householdpermit
www.durham.gov.uk/whatgoeswhere 03000 26 1000 41
Environment Helping you to keep areas safe, clean and tidy Dog fouling, litter and graffiti We issue fixed penalty notices for dog fouling, littering, graffiti and rubbish in yards and gardens. Let us know if you spot a problem. 03000 26 1000 www.durham.gov.uk/litter www.durham.gov.uk/dogfouling
Flytipping (illegally dumped waste) We’re cracking down on flytipping. See our guide in the centre pages.
Noise, pollution or hygiene issues If you are experiencing problems with commercial or domestic noise, air quality, smells, pollution, contamination or hygiene issues. 03000 261 016 or 03000 26 0000
Allotments We manage several allotment sites. Additional sites are provided by local town and parish councils, allotment associations, or are privately owned. Call us to see what sites are available. 03000 26 0000 email allotments@durham.gov.uk www.durham.gov.uk/allotments
Archaeology We protect, manage and conserve the archaeological remains of the county and offer opportunities for people to get involved. Get a copy of our annual magazine or come along to our County Durham Archaeology Day. 03000 267 013 email archaeology@durham.gov.uk www.durham.gov.uk/archaeology
Civic Pride team
Caring for our natural environment and buildings
Work with residents, partners, businesses, schools, volunteers and community groups to address clean and green issues that affect our open spaces. 03000 26 1000 www.durham.gov.uk/civicpride
We provide advice on listed buildings, conservation areas, urban design, community projects, heritage open days and environment awards. 03000 267 146, email design.conservation@durham.gov.uk
Pest control
Grass cutting, grounds maintenance and tree management
We can deal with pests such as rats, mice, cockroaches, bedbugs, fleas, ants and wasps. Charges apply. 03000 26 1000 www.durham.gov.uk/pestcontrol
We maintain public grounds and trees in parks and open spaces, in schools and on highways. Call 03000 26 1000. www.durham.gov.uk/treemanagement
Stray animals
Tree preservation
Report a stray dog or horse to us and we will try to identify the owner. 03000 26 1000 www.durham.gov.uk/strayanimals 42
We offer advice about Tree Preservation Orders and trees in conservation areas. Call 03000 267 133 email treeofficers@durham.gov.uk
Business Business Durham is the economic development company for County Durham, delivering the environment for business and economic growth. We provide advice, guidance and support to help businesses in the county to grow and develop. We have a large business property portfolio, including offices, industrial space and specialist accommodation for science and technology businesses at NETPark. We also promote enterprise and business start-up in the county, whilst providing businesses with an easy route into council services which they may need to access.
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We offer guidance and support in:
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Starting your business
Our latest development is Viewpoint, a new Business Centre located at the heart of Consett Business Park (pictured above). The new business centre has:
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Finding the right premises for your business
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Growing your business
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Locating your business in County Durham
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Access to funds, finance and grants
46 offices ranging from 15sqm to 33sqm 24 hour access Free parking Stunning views over the local countryside IT connection, telephony and meeting room hire Competitive rates with ‘easy in easy out’ tenancy terms
For more information: 03000 261 261 enquiries@businessdurham.co.uk www.businessdurham.co.uk Twitter: @_businessdurham 43
Business Business rates Some businesses may be able to get a reduction in their rates. For more information and advice contact the Business Rates Team on 03000 268 997 www.durham.gov.uk/businessrates
Commercial vehicles We are an authorised testing facility for Heavy Goods Vehicles (HGVs) and Public Service Vehicles (PSVs) and an authorised Ford Transit repair agent providing MOT, servicing and repairs for commercial vehicles at our Meadowfield (Durham) depot. See page 47 for more information. 03000 269 342 www.durham.gov.uk/MOT
Licences Businesses may require licences for a number of reasons, such as putting up scaolding, selling fireworks, performing piercing or tattooing, operating as a taxi, or for breeding dogs. www.durham.gov.uk/licensing
Workplace driver training We can help small and medium sized businesses to develop their driver safety at work policies to comply with health and safety requirements. We can also help with driver assessments and training to help reduce costs for businesses. 03000 268 173 email road.safety@durham.gov.uk www.durham.gov.uk/roadsafety
Trade waste We oer a trade waste collection service to businesses in the county, with a number of collection options. Contact us for a quote. 03000 26 1000 www.durham.gov.uk/ commercialwaste 44
Pest control We provide a comprehensive pest management service to businesses, either as a single treatment, or a programmed pest management control contract. 03000 26 1000 www.durham.gov.uk/pestcontrol
Travel and transport We look after 2,300 miles of roads, 2,112 miles of footways and more than 80,000 street lights and illuminated signs in County Durham.
Blue badge scheme A national scheme enabling people with severe mobility problems, walking difficulties or people registered blind to park close to their destinations. 03000 269 425 www.durham.gov.uk/bluebadge
Public transport For information and journey planning advice visit http://www.durham.gov.uk/ publictransport or http://www.traveline.info/
Concessionary passes Travel booking system
Men and women can get a bus pass when they reach the State Pension age - this age has changed, depending on your birthday. People with qualifying disabilities can get a pass at any age. 03000 268 667
Phone us to book our dial a ride Link2 and Access Bus services, and to arrange hospital transport. 03000 269 999
Park and Ride
Volunteer car driver scheme
A direct bus service runs every 10 minutes to Durham city centre from our three park and ride sites (Belmont, Sniperley and Howlands). For £2 per person you get parking, unlimited daily travel into the city centre and free use of the cathedral bus. www.durham.gov.uk/parkandride
Having trouble getting to doctor’s appointments? Volunteer driver schemes will help you get to doctor’s appointments at GP surgeries, community hospitals and clinics. The RSVP NE services will also collect prescriptions. 0191 389 1155 01740 658 881 www.durhamsrc.co.uk
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Travel and transport
Safe journey Highways and street lighting Problems with roads, pavements, street lights, traffic signals or road drains in County Durham or if you have a query about highway licences and permits. 03000 26 1000 email help@durham.gov.uk Report it online www.durham.gov.uk/reportit
Winter services We provide a winter maintenance service from October to April, presalting to prevent ice forming and clearing snow during and after major snowfalls. Follow us on Twitter: @DurhamCouncil www.durham.gov.uk/winterroads
MOT testing We offer an MOT testing service to the public (vehicle classes 4, 5 and 7). Call one of our test centres to book. Annfield Plain: 03000 265 638 Chilton:
03000 266 247
Meadowfield: 03000 269 342 Peterlee:
03000 264 100
www.durham.gov.uk/MOT See page 47 for more information. 46
Road safety education We provide road safety education and training in schools and colleges, including Bikeability cycle training, child pedestrian training and the Junior Road Safety Officer Scheme. 03000 268 167 or 03000 268 168 email road.safety@durham.gov.uk www.durham.gov.uk/roadsafety
Call to book your MOT
MOT tests vehicle servicing centres
£42 From
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Annfield Plain - 03000 265 638 Chilton - 03000 266 247
Meadowfield - 03000 269 342 Peterlee - 03000 264 100
www.durham.gov.uk/MOT
Ford Commercial Servicing and Repairs
Tailoring solutions to your service needs Durham County Council, St John’s Road, Meadowfield, Durham, DH7 8XQ
Tel: 03000 269 343 Email: fordnewco@durham.gov.uk
Authorised Commercial Repairer
Interim Service From only £57 plus VAT MOTs up to 3.5 tonne £32 If carried out with service Ford Retail Service From only £109 plus VAT
DVSA ATF and Tachograph Station
We are an approved Driver and Vehicle Standards Agency (DVSA) Authorised Testing Facility (ATF) for HGVs and PSVs. We are able to provide an on-site trailer and ballast weights at competitive rates.
Reliable | Flexible | Professional Open from 7am to 5pm weekdays. Call: 03000 269 342
www.durham.gov.uk/MOT
Durham County Council, St John’s Road, Meadowfield, Durham, DH7 8XQ
Service Direct Newco Limited
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Register for e-billing now and have the chance to win ÂŁ50 in our monthly prize draw.* * In February and March 2015 only.
Visit: www.durham.gov.uk/ebilling