CORPORATE
Focus
GERMANY 2022
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UNDERSTANDING AND COMMITMENT TO CLIENTS We are a multilingual customer service provider, and we also provide customer support services. We communicate with clients through various communication channels, e.g. phone calls (inbound/ outbound), e-mails, chat and social networks
NIKOLINA JOSIPOVIĆ MSC.E.E, General Manager of Paradox Consulting DOO
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aradox Consulting has its headquarters in Novi Sad and a branch in Banja Luka and operates in several countries. Our company is also a leading outsourcing provider in Serbia. We connect over 30,000 people every day, adapt and respond to their needs, and are one of the companies in Serbia that had the best creditworthiness score in 2018 and 2019. In addition to its extraordinary management that has abundant international experience, Paradox Consulting has over 200 employees, most of them a young workforce, proud to be working in a multicultural working environment. In her interview, Nikolina Josipović, Gener-
al Manager of Paradox Consulting DOO, talks about these and other topics. Paradox Consulting was founded in 2014 and is currently the leading outsourcing provider in Serbia. Could you tell us the secret of your success? — Our development story is very interesting and I would like to use this opportunity to tell you about how it all began. When the company I worked for went bankrupt in 2014, I decided that I and 28 of my colleagues would continue hav-
Novi Sad is a unique environment, with so many different cultures and languages and an excellent source of quality workforce for us
