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PROFESSIONAL PROFILE DAVY DAVIES-VANEETVELDE
AB O U T D AV Y Davy who is born and raised in Belgium has been working in the customer service sector for as long he has been working, starting as a young student serving in restaurants and in retail. Davy learned from a young age the value of great customer service. After completing the studies Davy arrived in the corporate world where soon he became Service centre manager managing a sales and customer service team of 30 consultants. For about 5 years Davy acted as a mentor, instructor and trainer to those young consultants. Needless to say that he quickly became an expert regarding the delivery of a great service. When Davy moved to London, he gained extensive experience in a number of different sectors in the corporate world, ranging from being part of the HR team at the London 2012 Olympics to running his own successful business.
! ! However Davy's main passion goes back to where it all started and that is "Customer Service". Davy has the knowledge and understanding to handle the customer on both sides of the table. Whether you corporate or a consumer, the principles remain the same; something that he explains over and over again in his Customer Service trainings. So now living in South Africa, Davy is ones again running a successful business. DDV Training is a training provider in Professional skills focused on customer service and sales. Davy decided that by providing those services at lower prices he would be able to reach the smaller companies who normally don't have large budgets set aside for training purposes and as it’s Davy’s believe, we all need to have access to the tools to improve ourselves professionally as well privately.
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Contact Davy Davy Davies-Vaneetvelde Managing Director &
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Training and Development
M:
+27 (0) 72 59 680 71
E: W:
davy@ddvskills.com www.ddvskils.com
G A INS WORK SH E E T   Goals:
Goals: Building up my business and have a recurring client-base. Create a solid reputation.
Goals are the business or personal objectives you want or need to meet for yourself or the people who are important to you. You need to define your goals and have a clear picture of the other person’s goals. The best way to build a relationship is to help them achieve their goals.
Accomplishments::
Accomplishments::
People like to talk about the things they are proud of. Remember, some of your best insight into others comes from knowing what goals they have already achieved. Your knowledge, skills, experiences and value and be surmised from your achievements. Be ready to share those with people you meet.
Interests::
A 100% satisfaction rate on the trainings I have provided.
Interests::
Your interests can help you connect with others. Interests are things like playing sports, reading books, and listening to music. People like to spend time with those who share their interests. When you and your network source share the same interests, it will strengthen your relationship.
Networks:
I am passionate about my business and its potential success. My philosophy: When owning your own business, your business is your name and your name is your business.
Networks:
You have many networks, both formal and informal. A network can be an organisation, institution, company or individual you associate with.
Skills:: The more you know about the talents and abilities of the people in your network, the better equipped you are to find and refer competent affordable products and services when the need arises. And when you’re trying to round up business opportunities, the more people know about your skills, the better your chances.
Extensive national and international personal and professional connections.
Skills:: Customer Service and sales People skills
L AS T 1 0 CUS TOM E R S W OR K S H E E T !
Notes on customers
Last Customers:
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Where did they come from
1. Fragomen Africa, SA
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What did you do for them
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Are these average clients?
2. Pretoria wine and spirits, SA 3. Capago, SA
For some of the clients I worked on a consultancy basis and provided training as the inhouse trainer
4. Leapfrog, SA
Other I got in touch with via my own professional network or online visibility.
5. Century 21, SA Notes on referrals 6. Brooklands Executives, UK 7. Sitel Alumni, Belgium
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What are other referral sources?
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What are good referrals?
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What are bad referrals?
8. Africa House accommodation 9. Grinaker 10. Thandy Catering
The best referrals for me are word to mouth. Companies who already experienced my training refer me to others. A good referral is someone that can take the decision on training and development in the company. A bad referral would be someone that cannot make any decision within the company or without a good connection to the decision makers in the company.
CO N TA CT S P HERE PLA NNING WO RK SH E E T !
Contact sphere Top 3
Contact Sphere: 1.HR department 2. Training and development 3. CEO
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Training and development responsible
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CEO of SME’s
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Owner of Retail outlets who want to invest in professional development
4. CFO 5. Individuals who want to invest in Prof. Development
Make a commitment to your fellow members to help fill their contact sphere by inviting people to BNI that are in their “Top 3!” Who do you know who...?
6. Owners of SME’s 1...................................................................................................................................... 7. Retail 2...................................................................................................................................... 8. Small call/contact centres 3....................................................................................................................................... 9. Other professional skill providers 4....................................................................................................................................... 10. Educational Service providers looking for facilitators 5........................................................................................................................................