DEALER PROFILE S

TOP TRIUMPH DEALERS

2020 Award-Winning Dealers

The worst of times brings out the best of people, particularly in the powersports market. A global pandemic, manufacturing suspended prior to the key selling season and shipping choked to a trickle, challenged all the OEMs. However, it was the lockdown of the North American marketplace and learning how to operate in an entirely new environment where dealers rose to the challenge and created contactless sales, concierge service appointments and literally kept the wheels rolling during these COVID-crazy times, says Rod Lopusnak, General Manager, Triumph Motorcycles America. “Our 2020 awards really mean something special.

“On behalf of everyone at Triumph Motorcycles America, it is our honor to recognize our 2020 national award-winning dealers,” announced Lopusnak in absentia. “Singled out for their exceptional achievements in sales performance, customer service and brand representation, these dealers truly set the standard among our entire dealer network in 2020.”

Triumph Motorcycles 2020 awards for North America raised the benchmark for dealer excellence. In addition to some perennial picks to click, like Tom Hicks, there were some new names on the list and even a new award honoring an old favorite for their passion and support of the Triumph marque.

2020 Dealer Of The Year, USA: Southern California Triumph

Awarded to a dealer for their exceptional achievements in sales performance, customer service and brand representation. This is not dealer principal Tom Hicks’ first top Triumph honor, but he says it may mean the most because of the pandemic and the obstacles his team was able to overcome in the midst of California’s COVID lockdown.

“It is with great honor and appreciation that I announce that Southern California Triumph has been given the award ‘Dealer of the Year’ by Triumph,” says the Top Triumph Dealer in North America. However he is quick to note the honors go to his team… and his customers.

“This is the highest award given by Triumph and is awarded to the dealer that has the best customer support, sales and service performance, and that represents the brand in an outstanding manner. We are also the top retailing Triumph dealer in North America for another year! We have been the Top Triumph dealer for over 14 years of the 20 years we have been open, and our customers have made us the Number One Triumph dealer of all time in North America!”

If anything winning again only makes the crew try harder. “It is very hard to fathom, and I could not be more honored! We strive to be the best dealer for our customers, and I am so privileged to have the best staff a dealership could have. We will continue to provide the best selection of motorcycles, parts and accessories while giving you the best customer service you could ask for.”

It may not be possible to be all things to all people, but that hasn’t stopped Tom from trying. In the midst of everything, Southern California Triumph even stepped up as an e-bike pilot dealer for the Triumph Trekker:

https://issuu.com/dealernews/docs/issue__6_june_2020/38

2020 Dealer Of The Year, CANADA: Triumph Of Langley

Awarded to a Canadian dealer for their exceptional achievements in sales performance, customer service and brand representation, Triumph of Langley “triumphed” over all Canadian dealerships. Part of International Motorsports dynamic duo of dealerships, Triumph of Langley serves Vancouver and the lower mainland… and serves them well! The dealership is a multi-time “Twin-Ton Club” performer.

“Triumph of Langley is the best place to see the latest Triumph motorcycles, all of which are steeped in a rich heritage of speed, style and performance,” notes “El Presidente” Zach Graham. “Our friendly, knowledgeable sales and service staff are passionate about riding.”

Established in 2003, International Motorsports has grown to become a premier new & used powersports dealer in the greater Vancouver region. “Throughout our tenure, we have strived to include the best possible customer service with top-notch repair/maintenance work and comprehensive new and used vehicle inventories.”

2020 Flagship Dealer Of The Year, USA: Triumph Cleveland

Awarded to exclusive Triumph dealers for their exceptional achievements in sales performance, customer service and brand representation, Cleveland rocks according to Triumph… make that Triumph Cleveland. Ohio’s premiere Flagship Triumph Dealership.

“At Triumph Cleveland, we bring you nothing but the best in Triumph motorcycles for sale! Located in Cleveland, Ohio, we have a huge selection of new motorcycles for sale. We also carry used Triumph motorcycles from time to time. And if we don’t have it in stock we can order it for you. Check out all Triumph motorcycle models available and pick the motorcycle of your dreams!

We also offer a fantastic onsite service department and parts department. Fill out our contact form, stop in or call (216) 920-2727 to schedule an appointment or order your parts and accessories. Our factory-trained team of technicians will keep your motorcycle up to snuff or customized just the way that you like it. We’re here to help!

Did you know we also offer secure and competitive online financing? Get pre-qualified for a loan before you stop in to shop, and our finance team will create a personalized loan for you. Save time and money at the dealership when you complete our online finance application!

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2020 Flagship Dealer Of The Year, CANADA: Andre Joyal Motoneige Inc.

Awarded to exclusive Triumph dealers for their exceptional achievements in sales performance, customer service and brand representation. In Quebec, that dealer is Andre Joyal Motoneige Inc. After 46 years of putting the customer first, the Joyal crew believes in complete customer satisfaction.

“At Andre Joyal Motoneige, good service starts with a warm welcome and ends with a satisfied customer. Unrivaled vehicle inventory is combined with the biggest parts, clothes and accessories selection in the Quebec Market.” And then there is the Joyal privilege card sent out after the purchase of a new Triumph… like American Express used to say, “membership has its privileges!”

2020 Champion of the Year. Each Triumph dealership nominates one enthusiastic and Triumph-centric staff member to be designated as their Triumph Champion. This individual is in charge of staying up to date with all things Triumph from brand standards, to in depth product knowledge through extensive and ongoing training. The Champion of the Year Award goes to one of these individuals who went above and beyond their duties as a Triumph Champion to elevate the dealerships representation and presentation of the brand.

THE BONNEVILLE AWARD 2020

New for 2020, The Bonneville Award was awarded to the dealer who truly embodies the values of the Triumph brand and exemplifies the legendary spirit of the award’s namesake, which was born in the salt flats as a tribute to the passionate riders chasing glory, who continually strives to exceed in all areas of the business, and who encourages their staff and customers to live For The Ride. Hermy’s Triumph in Port Clinton, PA earned this special honor for repping the brand since 1963.

Hermy’s has been the rider’s shop for all things Triumph since 1963! We are a 3rd generation family owned and operated rider establishment that understands the Triumph Motorcycle brand like no other dealer. We boast an enthusiastic sales, service and accessory staff that rides HUGE miles year after year. The result? The Hermy’s team can tell you what works and what doesn’t when it comes to your motorcycling apparel and accessory needs.

Don’t waste your valuable time shopping sites with lesser know how - when you need authentic riding gear and accessories for your Triumph, come straight to the source that knows the brand, the passion and the enthusiasm for the British bike icon like no one else – Hermy’s Triumph!

TOP RETAIL PERFORMANCE

Awarded to dealers who accomplished the highest sales results, regionally and nationally, are recognized. Concord Triumph Barry Eisenberg & Nate Sanel Pembroke, NH GP Bikes, Inc. Jerry Ordanis Whitby, ON

CHAMPION OF THE YEAR

Ray Notarian Triumph Cleveland, Cleveland, OH Rick Lenglet Triumph Edmonton, Edmonton, AB

THE BONNEVILLE AWARD

Hermy’s Triumph Herman A. Baver, Port Clinton, PA

REGIONAL TOP PERFORMERS USA

Region 1 Triumph of Westchester Region 3 Triumph Dulles Region 4 Triumph of Seattle Region 5 Tampa Triumph Region 6 Freewheeling Powersports Region 7 Triumph San Diego Region 9 European Cycle Sports Region 10 Triumph of Utah

CANADA

Region 15 Triumph Edmonton

Alisa Clickenger, one of Dealernews’ Top 100 industry leaders and our Diversity+ columnist, has just published her first book. Boost Your Confidence Through Motorcycling became an Amazon.com #1 bestseller in its first week. Boost Your Confidence Through Motorcycling contains ideas and inspiration for both experienced and inexperienced riders, and uses examples from Alisa’s own personal journey learning to ride.