TOP TRIUMPH DEALERS
2020 Award-Winning Dealers
T
he worst of times brings out the best of people, particularly in the powersports market. A global pandemic, manufacturing suspended prior to the key selling season and shipping choked to a trickle, challenged all the OEMs. However, it was the lockdown of the North American marketplace and learning how to operate in an entirely new environment where dealers rose to the challenge and created contactless sales, concierge service appointments and literally kept the wheels rolling during these COVID-crazy times, says Rod Lopusnak, General Manager, Triumph Motorcycles America. “Our 2020 awards really mean something special. “On behalf of everyone at Triumph Motorcycles America, it is our honor to recognize our 2020 national award-winning dealers,” announced Lopusnak in absentia. “Singled out for their exceptional achievements in sales performance, customer service and brand representation, these dealers truly set the standard among our entire dealer network in 2020.” Triumph Motorcycles 2020 awards for North America raised the benchmark for dealer excellence. In addition to some perennial picks to click, like Tom Hicks, there were some new names on the list and even a new award honoring an old favorite for their passion and support of the Triumph marque.
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2020 Dealer Of The Year, USA: Southern California Triumph Awarded to a dealer for their exceptional achievements in sales performance, customer service and brand representation. This is not dealer principal Tom Hicks’ first top Triumph honor, but he says it may mean the most because of the pandemic and the obstacles his team was able to overcome in the midst of California’s COVID lockdown. “It is with great honor and appreciation that I announce that Southern California Triumph has been given the award ‘Dealer of the Year’ by Triumph,” says the Top Triumph Dealer in North America. However he is quick to note the honors go to his team… and his customers. “This is the highest award given by Triumph and is awarded to the dealer that has the best customer support, sales and service performance, and that represents the brand in an outstanding manner. We are also the top retailing Triumph dealer in North America for another year! We have been the Top Triumph dealer for over 14 years of the 20 years we have been open, and our customers have made us the Number One Triumph dealer of all time in North America!” If anything winning again only makes the crew try harder. “It is very hard to fathom, and I could not be more honored! We strive to be the best dealer for our customers, and I am so privileged to have the best staff a dealership could have. We will continue to provide the best selection of motorcycles, parts and accessories while giving you the best customer service you could ask for.” It may not be possible to be all things to all people, but that hasn’t stopped Tom from trying. In the midst of everything, Southern California Triumph even stepped up as an e-bike pilot dealer for the Triumph Trekker: https://issuu.com/dealernews/docs/issue__6_june_2020/38
