KERATIN TROUBLE SHOOTING

No one enjoys when a client says, “The treatment didn’t work,” but unfortunately it does happen. In this section, we will help you help your clients and also review ways how to prevent this from happening.

There are two types of calls you may receive. One that comes within seven days of the service stating that the treatment did not work or one that comes about a month or two after the service saying that the treatment did not last.

Let’s look at the first type of call, this one we will call the “Redo Call,” which usually happens after the client has washed and styled her hair on her own for the first time. A redo is when the stylist has to re-perform the keratin service either on the entire head or a portion of the head.

Handling a Redo Call

1.Schedule client for an evaluation appointment

2.Provide a complimentary wash and power dry 100% dry

3.Look for FRIZZ not curl

4.If frizz is present, the stylist can perform a service as they see fit, whether it is a full head redo or a partial head redo

If no frizz is present, explain to the client that Lasio Keratin Treatments are heat activated smoothing treatments. Remind clients that heat should be applied, and some styling effort is required to achieve a smooth look. Provide some easy tips.

Clients sometimes tend to confuse seeing a curl pattern with frizz; this is why consultations are essential. Consultations help to manage your client’s expectations. Be sure to perform thorough consultations before each Lasio Keratin Treatment.

Let’s look at some reasons why a redo may occur.

Uneven Saturation: If the treatment is unevenly applied, the treatment will be ineffective in the areas of the hair where it lacked saturation. To prevent this from happening, during the prep blow dry, be sure the hair is 100% dry. Moisture left in the hair may block the keratin from thoroughly absorbing in the damp areas, compared to the dry areas. Additionally, during the application of the keratin be sure to saturate the hair thoroughly by working in nice clean sections. Uneven saturation can happen when spraying sections that are too large.

Product Evaporation: This seems to happen most during the blow dry performed after the product is applied to the hair. IF FUMES OR A CLOUD OF SMOKE ARE VISIBLE DURING THIS BLOW DRY, IT MEANS YOU ARE EVAPORATING THE PRODUCT FROM THE HAIR. This WILL cause uneven distribution of product, resulting in a redo. To prevent, blow dry hair on medium heat only and do not use a round brush (they remove the product from the hair).

The Experienced Keratin User: “I’ve been doing this for years!” Sometimes, our veteran keratin users forget the rules of a keratin treatment. If your clients decide not to wash their hair in the salon after receiving the Lasio keratin treatment, they must follow the rules.

Remind your clients not to pin their hair, no ponytails, no tucking hair behind the ears, not to sweat (and if they do be sure to apply heat), and not to wear a hat or anything that might leave a mark in the hair. Go over the keratin rules with your clients after every service, no matter how experienced they are.

Also remind clients that if they decide to wash their hair the next day, upon waking in the morning, it is recommended to apply heat using a flat iron or blow dryer to remove any bumps or bends in the hair.

The Results Didn’t Last

Now let’s talk about the call stating the product did not last. Let’s look at some reasons a keratin treatment may not last and how to properly educate your clients on each of them.

Using the Right Aftercare: With Lasio Keratin Treatments, clients must use an aftercare line that does not contain SODIUM CHLORIDE. Clients and even stylists are accustomed to hearing sulfate free. When we say SODIUM CHLORIDE free, they still hear sulfate free.

So again, they must use SODIUM CHLORIDE free products, from shampoo to conditioner and their styling products. This is why the HYPERSILK aftercare hair products are a must. HYPERSILK products are not only sodium chloride free, but they are infused with the same keratin that is in the Lasio Keratin Treatments. Using HYPERSILK will reinforce their treatment and even help it to last up to a month longer. Explain this to your client during the consultation and after their service. Clients really shouldn’t leave the salon without HYPERSILK.

Sweat, Swimming, and Well Water: Salt is kryptonite to Lasio Keratin Treatments. Clients who work out often tend to see their keratins fade faster, especially at the roots. Clients who are swimmers or who are getting a keratin service before going on vacation also may notice that their keratins fade more quickly. Also, some clients may live in areas that use well water. Well water has agents in it that strips the keratin and will result in the keratin not lasting as long as it should.

During your consultation, it is important to learn about your client’s lifestyle. Ask them if they work out often, ask them if they are planning any vacations soon, are they swimmers, do they live in an area that uses well water? Learning about your client will help you better advise them on how to care for their keratin investment. For clients who work out, swim, going on vacations, or live near well water they must leave with the HYPERSILK Revitalizing Masque.

The Revitalizing Masque used once per week will help their keratin treatment last longer. Applying the Revitalizing Masque before swimming or before working out will provide a barrier between the hair and the salt. Be sure to educate your clients and manage their expectations, they will appreciate you for it.

Frequent Hair Washing: Some clients have a habit of washing their hair every day. Some feel they have to because they have oily hair and some just can’t break the habit; this is another thing to find out during the consultation. Ask clients how often they wash their hair. Remind clients that we recommend washing hair no more than three times per week. Washing the hair too frequently will result in a shorter lifespan of the keratin treatment. Some clients are okay with that, but be sure you let them know. These clients especially need HYPERSILK. Also, recommend the Lasio Dry Shampoo. It will resist their urge to wash their hair by absorbing excess oils.

Lasio Quality Control

Delivering quality and consistent products is paramount to Lasio. We do everything in our power to ensure each bottle that leaves Lasio lives up to and exceeds the expectations of the people who depend on us.

If you feel that both you and your client have done everything the right way but still did not get exceptional results we want to hear from you. Please email customerservice@lasioinc.com or call 570-426-4040 with your concerns and experience. Please include the batch number, found under the bottle, in your email or have it with you before you call.

Using Lasio Keratin Treatments while Pregnant

The question often arises as to whether Lasio Keratin Treatments can be performed by a pregnant stylist or on a pregnant client. Lasio does not conduct testing on or by pregnant women, so we do not make any recommendations.

Even with our formaldehyde-free keratin treatment, we do not make any recommendations. We do ask stylists to remember that Keratin Treatments are still a chemical service and should be treated as such.

However, for clients who are pregnant or nursing and want to receive a service provide them with a keratin blowout using the HYPERSILK Smoothing Balm, Advanced Serum, and Volumizing Hairspray. It will give them the feeling of having a keratin treatment until they can receive an actual keratin service. You can find a video on how to do this at lasioinc.com.

Are you a pregnant stylist and don’t want to lose income from not being able to perform keratin treatments, perform keratin blowouts. Make that your new hot service until you can return to doing the keratin treatments. You can learn more about this at lasioinc.com.

Using LASIO Keratin Treatments on Minors

Lasio does not test keratin treatments on minors. We do not make the decision for parents. We ask that every salon have parents of minors sign a release form giving permission for the service to be performed. We highly recommend not performing the keratin treatment on kids 12 and under. Again, remember, keratin treatments are still chemical services.