HOW NOT TO FAIL
DECEMBER
E XCE LL ENCE IS D OIN G ORD IN A R Y THING S
E XT R AO RD I N A RI LY W E L L
– John W. Gardner
HOW NOT TO FAIL
DECEMBER
HOW NOT TO FAIL THIS DECEMBER
STAY ON TRACK THIS DECEMBER
Work, Work, Work!
It can feel like all you do is work hard to make money, which you immediately spend on food and paying off your debt. It is repetitive and boring.
That’s why the end of year can be so much fun. It’s a time to break the cycle, relax, celebrate, and enjoy a change from the daily grind. 2024 has not been an easy year for many of us, and after months of working hard, it’s natural to want to have a little fun and embrace the holiday season.
You deserve a break, a change in routine, a little fun.
HOW NOT TO FAIL THIS DECEMBER
DON’T GO
NUTS
For many people, the end of year relaxation mindset can unfortunately result in financial risks.
Overspending in December is incredibly common. Good spending habits throughout the whole year can disappear in a moment of weakness. People kind of go nuts and spend, spend, spend. It’s easy to get swept up in the excitement of Black Friday (end of November wildness and December Holiday gift buying madness).
If you are in debt review and are reading this, then you might recall times when you nearly burnt out your credit cards swiping so much in December.
Ahh… the good old… bad old days.
HOW NOT TO FAIL THIS DECEMBER
THE DECEMBER DEBT REVIEW CHALLENGE
For people in debt review, this time of year can be particularly challenging, with even small missteps threatening to derail months or even years of progress.
The holiday season brings with it, a couple of unique challenges i.e. early salary payments. Most employers pay staff earlier than usual in December to accommodate early office closures or public holiday time off.
While this may seem like a bonus, it can create a tricky situation. Having extra cash in hand earlier than expected can be tempting, especially when you’re surrounded by holiday sales and social pressures to spend. For those in debt review, this is a dangerous trap, as spending money reserved for debt repayments leads to serious consequences.
Debt repayments under debt review are not flexible. These payments are set out in a court order, and missing even one of them, can lead to a total breakdown of the entire plan.
Some people reason that they will pay less now and then catch up in January, that is dangerous thinking.
You cannot underpay one month and catch up another, the moment you miss a payment or short pay, your creditors can withdraw their agreements, and the progress you’ve made can unravel super quick.
This could mean going back to square one (PLUS interest), and that can be financially devastating.
So, how do you stay safe?
HOW NOT TO FAIL THIS DECEMBER
DO THIS FOR SUCCESS IN DECEMBER
One way to avoid this pitfall, is to make debt repayments your first priority when you receive your early December salary.
If money for your debt review is paid across to your Payment Distribution Agent (PDA) immediately, then it removes the temptation to spend it. This simple, proactive approach ensures your obligations are met, leaving you free to enjoy the holidays with what’s left over.
It’s wise to talk to your Debt Counsellor now, about adjusting debit order dates.
Many of people who have successfully completed the entire debt review process without messing up, do this each year. So, join the club and tilt the odds in your favour.
HOW NOT TO FAIL THIS DECEMBER
AN INSTAGRAM DECEMBER
Instagram and TikTok can present you with images of others who are having a great time in December.
Due to the nature of social media, it can feel like everyone is out spending and buying gifts. It can feel like a crushing wave of images of people around you heading out to exotic vacations and expensive dinners.
Of course, that’s just social media. It gives you tiny glimpses into hundreds of peoples’ lives in a few minutes. You won’t ever see the credit card bills and interest on all their spending. So, be sure to take it with a pinch of salt.
Some people even find it wise to scale back on how much of that type of content they follow or consume during this time period. The festive season creates a lot of social pressure to keep up with others, it’s natural to feel left out if you’re sticking to a stricter budget.
However, it’s important to remember that the joy of the holidays isn’t tied to how much money you spend, focus on creating meaningful experiences with loved ones rather than trying to match what others are doing.
HOW NOT TO FAIL THIS DECEMBER
PLAN AHEAD NOW
If you fail to plan then you are planning to fail So think ahead to the end of year and how you are going to handle things.
Setting clear spending limits is an effective way to manage December finances. Decide in advance how much you can afford to spend (after meeting your debt obligations) and stick to that plan.
This might mean scaling down gift-giving ,or opting for more affordable ways to celebrate, especially if this is your first December in debt review. A few minutes on Google can give you lots of great ideas on how to have fun for less this year, make a plan and stick to it.
HOW NOT TO FAIL THIS
DANGER AHEAD
When experienced drivers see a warning sign for a sharp curve ahead, they adjust their speed and approach with caution. They know that ignoring these signs can lead to dangerous situations.
December is like a sharp curve in the road of debt review. If you do not make some adjustments, you could easily go off track. So, why not speak to your Debt Counsellor about shifting your debt review payment date earlier this month? Why not sit down and plan out a December budget, so you have a plan rather than just spend yourself out of debt review?
The end of year is a great time to slow down and take it easy - time with family and friends, but it should not be a time of year that puts you in danger financially. So, be wise this year, think ahead and stay on track.
FROM THE EDITOR
It is illuminating to see how Black Friday has now transformed into Black November (or blue tag this and that). Retailers are so eager to compete with each other for your available funds earlier and earlier that it feels like we are going to eventually end up with Black February one day.
But with the economy still feeling the impact of the pandemic and then record high interest rates, times have been tough. Government has even allowed desperate consumers the chance to pillage their own future retirement savings to try provide some breathing room.
Interestingly, many Debt Counsellors are seeing the impact of the two pot withdrawals and a definite reduction in applications by some types of consumers. This “spend now and pay later” mentality focuses on temporary relief over long term benefits. Debt Counsellors anticipate a quieter December & Jan this year with a possible flood of applications early in 2025.
During the year we can all easily fall into survival mode. Many of us are just trying to make it to the end of the week and then, to the end of the month before we start all over again. Fortunately,
the coming end of a year often gives us a chance to take a moment and catch our breath. To strategize. To charge the batteries and maybe see things in perspective.
From our side, we are making some changes to the layout and feel of the mag from this month as we look to implement plans we have had in the works for a while. I mean, you probably won’t even notice but we are excited about it. We hope to be able to serve up a nice mix of general financial articles and very specific debt review content to both consumers in debt review and those who work providing debt review.
It’s been nice to do some homework, make some adjustments and put plans into action. We hope that you too are going to get a chance to review how far you have come this year, and make plans for what lies ahead.
For now, please beware of all those adverts from retailers begging you to spend with them. End of year madness can overwhelm the best of us. Keep strong, keep focused, make those plans and soon you will be debt free.
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Debtfree Magazine contains material supplied to us by advertisers which does not necessarily reflect the views and opinions of the Debtfree Magazine team. No person, organization or party can copy or re-produce the content on this site and/or magazine or any part of this publication without a written consent from the editors’ panel and the author of the content, as applicable. Debtfree Magazine, authors and contributors reserve their rights with regards to copyright of their work. We are an Ai friendly publication and enjoy working with our future overlords.
CREDIT PROTECTION
CREDIT PROTECTION
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At a rate of R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt for less.
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The following financial obligations or debt can be covered on the ONE Credit Protection Policy:
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At a rate of R2.95 per R1000 unsecured/short-term
and R2.00 per R1000 on mortgages and you can now insure your debt for less.
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The following financial obligations or debt can be covered on the ONE Credit Protection Policy:
• Rental Agreement
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For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.
• Home Loans
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• Rental Agreement
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0861 266 562 admin.debt@one.za.com Terms and Conditions Apply
For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.
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DOOM SPENDING
THE ILLUSION OF CONTROL
A lot of people end up spending money even when they know they should not. But why?
When we feel a lack of control (like when our finances are out of control and the banks keep adding fees and interest) it causes us to feel a lot of anxiety. This is a feeling that can build up over time. And we all know that anxiety or ongoing stress is not good for us.
There are many good ways to deal with stress and anxiety, from doing exercise, to confiding in friends or spending time with family and pets.
Unfortunately, one way that you can trick your brain into feeling more in control is by buying things. Spending money is tricky way to feel powerful. To feel important. To feel in control.
Obviously, this is not a good idea when you don’t actually have any money but it does offer the illusion of control. A short term boost in our morale.
DOOM SPENDING
WHAT IS DOOM SPENDING?
You have probably heard of “Doom Scrolling”. If you haven’t, it is when you get caught on social media just scrolling through video or image after image unable to stop.
You check your phone for a moment and before you know it hours have passed and you feel exhausted even though you have just been lying in bed or sitting on the couch.
So, what is doom spending?
Doom spending is when you spend money to ease anxiety about bigger issues (like the economy or war in the middle east) in the aftermath of doom scrolling. We do it in an effort to take back control through spending.
A study recently revealed that 27% of Americans shop to deal with stress, and that number jumps up to 37% for Gen Z Americans. These patterns are also common in South Africa where so many people spend their free time on social media and the news.
Doom spending is now becoming a common problem in South Africa.
DOOM SPENDING
HOW TO AVOID DOOM SPENDING?
When you scroll social media or read news article after news article, we are exposed to countless adverts in between all that content. Its how they cover their costs.
This is another reason why we feel the urge to take back control by spending, because we have been seeing tons of adverts while doom scrolling.
If you find you are feeling anxious due to things you are seeing in the news or feeling bombarded by a ton of reels, then why not cut back on social media over the holidays?
Try plug back into reality and the world around you and the people around you.
It can give you a break from doom scrolling, and it helps you avoid the hundreds of advertisements hidden within that content that could lead to doom spending.
DEBT REVIEW
You Will Get a Court Order
When you enter debt review, your Debt Counsellor will have you work with an attorney to turn your proposal into a court order. This will mean signing affidavits and having them commissioned. A court order will help protect your rights.
SINGLES TAX
SINGLES TAX
WHAT IS SINGLES TAX?
You probably have heard of VAT and Personal Income Tax but have you heard of “singles tax”?
No, its not a tax you have to pay the government or anything. Rather it relates to how single people end up paying more for things than those in couples. Its true. It can cost more to be single.
SINGLES
TAX
THE COST OF SINGLES TAX
While single people don’t have to deal with a partners dirty socks lying around or their shoes positioned dangerously next to the bed, they do often face higher living costs than their coupled friends.
In one report on the topic, it was revealed that single people can end up paying as much as 18% more each month compared to a person in a couple. This involves covering rent, municipal costs, electricity, transport, connectivity and more.
You might not even realise that things are more pricey for singles but think about it:
A delivery charge for groceries or food for a single person is split one way, while for couples it is split two ways. And that rolls out across many other aspects of life from catching an Uber alone to watching TV. Single people end up paying more per meter for living space or rentals and end up covering the full cost of Netflix or internet data alone as opposed to splitting it.
So, if it feels like your friends in couples are outspending you, you might be a victim of this secret singles tax. Then again, you don’t ever have to worry about whether you leave the toilet seat up or down.
Marius Mostert
YOUTH UNEMPLOYMENT IN SA
STATS DON’T PAINT A PRETTY PICTURE UNEMPLOYMENT
We all know that it can be hard to find work in South Africa but young people are the ones facing the biggest challenges finding work these days with record numbers now sitting without work.
Stats SA has released new stats tracking unemployment in South Africa. They track both those looking for work and those who have given up trying to look.
Overall, those who could be working but are not (for a variety of reasons) adds up to 40% of the working age population.
That means out of every 10 people, 4 are sitting without work.
YOUNG PEOPLE WITHOUT WORK UNEMPLOYMENT
When you begin to look deeper into the stats, what becomes clear is that younger people are the most in trouble. They seem to be struggling to even enter the job market. This means they are having to stay at home longer and are more likely to give up looking for work than other groups.
With less young people working it also creates challenges for the tax base, social services (like pensions for older people) and institutions like banks who wish to get people using credit. Since these younger people are unemployed, they are simply not spending and not eligible for credit.
In many other countries where there are high rates of unemployment, young people are getting jobs and it is more often older ones who find themselves out of work. Figures for youth unemployment seldom go higher than 30% even in extreme cases.
Currently there are 21 million people in SA under the age of 35. Of these, 50% are unemployed.
For those 25 years and younger that rate goes up to 60%.
These are very scary stats and include those who have already gone and got themselves into debt for a higher education. It is so hard to find work as a younger person that many have simply given up.
It is said that of those without work, 20% have now just given up on finding work at all. They are so discouraged that they are not even looking or trying to start small businesses of their own.
UNEMPLOYMENT
PERSISTANCE PAYS OFF KEEP TRYING
If you are unemployed then know that you are not alone and you are not the problem.
This is a huge systemic issue facing everyone in the country and matters are being made worse by ever improving technology.
Please keep looking and keep searching. Take advantage of any programs offered by local government or the municipality and work within your network of family and friends to find or more likely create work opportunities.
BANKS CAN MAKE MISTAKES
BANKS CAN MAKE MISTAKES
BANK OOPSIES
Many people think that banks always get things right, but mistakes can and do happen, sometimes with serious consequences.
Many people in debt review get contacted by people working at or for the banks and are told things that are totally incorrect.
Some are told things like: “your debt review payments are not showing” or “there is no record of you being under debt review”. Others are told they owe lots of money still even after paying for a long time.
Often these statements are just plain wrong and the bank has made a mistake.
BANKS CAN MAKE MISTAKES
FIGHTING TO SAVE HER HOUSE
Patience Mavuso’s story is a powerful example of how banks make mistakes. In her case, a banking error nearly cost her her home. Here is what happened:
Several years ago, Ms Patience Mavuso fell behind on home loan payments and the bank decided (as was their right) to take the matter to court for a judgement and to then try sell the house on auction. They planned to collect any money owing after the auction from her over time.
When this happened, Ms Mavuso made a plan and quickly caught up on all the arrears (as was her right).
This is important because after a ruling in 2016, in the Constitutional Court case: Nkata v FirstRand Bank Limited, it was legally established that if a homeowner who has
defaulted on their bond payments settles their arrears (including reasonable legal costs), their mortgage agreement is automatically reinstated.
This actually meant that, legally, the house was still hers and the bank should have stopped any further legal action or auction. But even though she had caught up payments, the bank says they never noticed and as a result they sold her home on auction in 2022.
The new buyer, as is pretty common, paid far less than the home’s value and then tried many different things to evict her without going through proper legal steps.
To try stop the sale and eviction, Ms Mavuso was forced to go to court multiple times, facing delays and extra costs because the bank and the buyer wouldn’t share key information.
BANKS CAN MAKE MISTAKES
A LONG-COMING VICTORY
It took three years of fighting before the court finally ruled in her favour, cancelling the sale and making her the owner again.
Though successful this long fight left Ms Mavuso with even more debt than before and with less time to pay off her loan, making it harder for her to keep up with payments in the future.
In this case the bank in question admitted to mistakes in handling her case and promised to fix its processes. But this case shows how hard and expensive it can be for people to protect their homes even when they are in the right and the bank has simply made a mistake.
Keep this story in mind the next time someone from your bank tells you something that does not seem 100% accurate. Banks can make mistakes.
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BREAKING NEWS
NUTUN WIN COMMUNITY IMPACT AWARD
Nutun recently received the Community Impact award at the 2024 BPESA GBS Alchemy Awards.
The BPESA GBS Alchemy Awards celebrate excellence and innovation in the global business services industry and Nutun were recently recognised for their efforts. The Community Impact award is well deserved given Nutun’s positive impact through initiatives focused on youth employment and job creation as well as early learning literacy (among other projects).
Nutun was also recently recognised as a Representative Vendor in the 2024 Gartner® Market Guide for Customer Service and Support Outsourcing Providers. Hans Zachar, CTIO of Nutun, says that he believes that: “South Africa has emerged as a customer and contact centre outsourcing destination of choice among global buyers due to its costeffective solutions and other supporting factors, such as a highly skilled, educated and multilingual workforce with neutral English accents and high levels of empathy, in addition to advanced technology infrastructure and timezone compatibility”. All of which makes SA a great place to outsource to.
Nutun employs nearly 10,000 agents and services over 150 clients across several continents including Australia, the United Kingdom and the United States.
REPO RATE DROPS
Credit users signed with relief this month as the SA Reserve Bank Monetary Policy Committee decided to cut the Repo Rate by another 0.25%.
This means that the Repo Rate is now down to 7.75% and the prime lending rate has dropped to 11.25%.
It has taken a really long time but the record high interest rates seem to finally be having an effect (beyond reducing the amount of disposable income consumers have to use for shopping).
Inflation figures have now dropped below the SARB’s target range largely due to lower international Oil prices and the Rand v Dollar (though these now unfortunately look set to go back up soon).
The small drop will mean some relief to those paying off large amounts of debt (with lots of interest charges).
TYMEBANK DEBT REVIEW
NOW WITH CONSUMER FRIEND
As of November 2024, all TymeBank debt review matters will now be handled by Consumer Friend. All queries and correspondence can be done via Consumer Friend (fastest when using the DReX Portal).
The change effects any legacy matters as well.
DCASA AGM
The Debt Counsellors Association of South Africa held their AGM on Wednesday 27th of November 2024.
No voting took place but the President gave a report and the financials were announced. Everything was in good standing.
DCASA has some nice plans for members for 2025 and has already started rolling out new features for Debt Counsellor members.
Credit Life Insurance
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We specialize in providing Credit Life Insurance, Income Protection, and Funeral Cover services to debt counsellors, empowering them and their clients to have more. By referring their clients to us, we not only offer the highest referral fee in the industry, but also provide annuity streams to support their financial growth.
Why Partner With Us?
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For Debt Counselling Clients
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•Convenience – a single policy covers all your clients’ credit agreements
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DEBT REVIEW
WISE USE OF A BONUS
While it is incredibly unlikely that you will get a bonus it is good to consider what you would do with one if it comes along.
Your Debt Counsellor may suggest splitting any Bonus between saving for an upcoming expense and settling a smaller debt. Be sure to talk to them about how to get the most out of any extra income you receive to get the most bang for your buck.
“Success is the product of daily habits. Not once in a lifetime transformations.”
~ James Clear
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More Industry News Than Ever...
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Why not sign up for the Debtfree Industry Newsletter?
One email a month with the latest financial local and international news about all the things that may impact on how you do debt review.
Gear Up for the Final Lap of 2024!
As the checkered flag of 2024 comes into view, it’s the perfect time to celebrate the incredible impact you’ve made as a Debt Counsellor. This year has been a high-speed race, full of twists, turns, and opportunities. Your commitment to steering consumers toward financial freedom has been nothing short of remarkable.
But the festive season is here, and with it comes a tricky chicane: the pressure to overspend. Now more than ever, your role as a Debt Counsellor is crucial. Keep your consumers focused on their goals, helping them prioritize their repayments and stay on track.
At iPDA, we’re in your corner, providing the tools and precision payment distribution you need to manage plans with ease and efficiency. Just like a top-tier pit crew, we’re here to ensure every move you make maximizes success.
As 2024 nears its finish, remember—every decision is a strategic pit stop, fine-tuning the journey to financial victory. Time is your most valuable resource, so use it wisely.
Let’s make 2025 the year your consumers cross the financial freedom finish line with confidence and pride. Season’s Greetings from the iPDA Team
For information on how to become an AllProDC member visit:
facebook.com/groups/allprodc
www.allprodc.org
Regional Meetings
New post on our website, come and check it out: www.dcasa.co.za/faq/faq-2/news/ www.dcasa.co.za
Tel: +27 12 140 0602
Email: info@collectnetpda.co.za
Web: www.collectnetpda.co.za
Finwise is an all-inclusive Software System, designed for debt counsellors for professional and efficient Debt Management.
Finwise is a cloud-based system, and can be used on any mobile device, PC, or tablet with internet connectivity. The exceptional workflow and innovative task manager tools saves the user valuable time, through multiple consumer data reporting and easy management. Several integrations such as Legasys, iDOCS, Drex, facilitate effortless administering, and handling of multiple transactions and tasks within one system.
STEP-BY-STEP DREX GUIDE
DREX simplifies the exchange of data and makes managing the debt review process less admin intensive.
The below links take you to step-by-step guides on how to use the DC Portal on DREX.
How to Register on the DC Portal
Introduction to the DC Portal
Accessing a Consumer's Profile
Rosebank Johannesburg
We are looking for a highly skilled Debt Counsellor to join our company. To be successful in the position, you should have a strong background and proven track record within the debt counselling industry.
Requirements
• Matric / Grade 12
• Qualified Debt Counsellor, registered with the NCR.
• Minimum five years’ experience as a registered Debt Counsellor.
Necessary Attributes & Skills:
• Strong communication and negotiation skills.
• Excellent administrative skills and attention to detail.
• Active listening skills with a personal approach.
• Self-motivated and able to work with minimum supervision.
• The ability to work as part of a team and achieve team goals and targets.
• Must be able to communicate in several of the 12 official languages.
• Very knowledgeable of the debt review process and applicable acts.
• Confidence to liaise professionally with clients and creditors.
• Good time management and the ability to meet tight deadlines.
Please forward your CV to selvan@debtfreeze.co.za
DEBT COUNSELLORS
NORTH WEST
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GAUTENG
LIMPOPO
FREE STATE
KWAZULU-NATAL
EASTERN CAPE
MPUMALANGA
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info@debtbusters.co.za
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
NCRDC1142
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
South Africa’s Leading Debt Counsellors
NCRDC533
14th Floor, The Pinnacle
Cnr Strand & Burg St Cape Town
Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
www.debtbusters.co.za
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One consolidated payment. Savings on interest rates. More cashflow. Let’s get it sorted! Debt doesn’t have to weigh you down. NCRDC2484 Credit Matters
South Africa’s Leading Debt Counsellors NCRDC533
14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197
Fax: 021 425 6292
info@creditmatters.co.za
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
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Credit Matters
South Africa’s Leading Debt Counsellors NCRDC533
14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197
Fax: 021 425 6292 info@creditmatters.co.za
Tel: 087 701 9665
Email: help@zerodebt.co.za
www.zerodebt.co.za
NCRDC49
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Do you want to take the first step to become DEBT FREE?
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LEGAL
Liddles & Associates
“If you do what you’ve always done, you’ll get what you’ve always gotten.” - Tony Robbins
(T) +27 87 138 3275 (E) quintin@liddlesinc.com
www.liddlesinc.com
Steyn Coetzee Attorneys / Prokureurs
Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646
Tel: 021 872 1968
Fax: 021 872 2678 adri@steyncoetzee.co.za
RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town
Tel: 021 202 1111, f: 021 425 0875
Email: roger@rmbrown.co.za
Effective Intelligence sardagh@e-intelligence.com
Fides Cloud Technologies craig@fidescloud.co.za
Finch Technologies chris@finchinvestments.co.za
I-Bureau Services abrie@ibureau.services
IDR South Africa shane@v-report.co.za
iFacts sonya@ifacts.co.za
Inoxico support@inoxico.com
Kudough Credit Solutions chrisjvr@kudough.co.za
Lexisnexis Risk Management kim.bastick@lexisnexis.co.za
Lightstone chrisb@lightstone.co.za
Loyal1 tshepiso@loyal1.co.za
Managed Integrity Evaluation
marelizeu@mie.co.za
Maris IT Development marius@marisit.co.za
National Validation Services info@nvs-sa.co.za
Octagon Business Solutions gregb@octogon.co.za
Omnisol Information Technology info@verifyid.co.za
Payprop Capital johette.smuts@payprop.co.za
PBSA seanb@PBSA.CO.ZA
Right Cover Online cto@rightcover.co.za
Searchworks 360 skumandan@searchworks360. co.za
Smart Information Bureau info@smartbureau.net
ThisisMe juan@thisisme.com
TPN Group michelle@tpn.co.za
Trans Africa Credit Bureau
clintonc@transafricacb.co.za
Transaction Capital Credit Health
DavidD1@tcriskservices.co.za
VeriCred Credit Bureau sumein@vccb.co.za
WeconnectU
johann@weconnectu.co.za
Zoia Consulting sipho@dots.africa
C O N T A C T D E T A I L S DEBT REVIEW NIMBLE GROUP
Dear Debt Counsellors,
This letter serves to communicate to the Credit industry to use the following contact details for the Nimble Group when processing Debt Review related applications, enquiries, queries and, complaints escalation process.
Kindly take note Nimble Group hereby consents to service all legal documents applicable to Debt review herein by way of email.
Email & Task Type
Forms 17 1 and 17 7
Forms 17 2, Proposal Summaries, Cascade plans & Court orders
Forms 17.2 Rejection, 17.W & Form 19
Forms 17 3, General queries, settlements, balance, refunds, statements, Paid up letter request & reckless lending allegations, payment allocation queries & Complaints
Contact Details
drcob@nimblegroup co za
drproposal@nimblegroup co za
drtermintation@nimblegroup.co.za
drqueries@nimblegroup co za
DEBT REVIEW INBOUND CONTACT NUMBERS:
+27 87 250 5533
+27 21 8300 711
DEBT REVIEW ENQUIRIES ESCALATION MANAGEMENT ORDER CONTACT DETAILS
Kindly note that escalations must only be done once you have sent your request to the above-mentioned contact email addresses and if your requests are out of SLA in lieu Debt Review forms response business days stipulated in the NCR Act
Kind Regards,
Denvor Rank
Operations Manager: Process Recoveries
1st line escalation
Aletta Tokollo Molelekeng
Debt Review: Team Manager
D: +27 11 285 7247
E: AlettaM@normanbissett co za
2nd line escalation
Denvor Rank
Operations Manager: Process Recoveries
O: +27 21 830 0750 (Ext 6062)
E: denvorr@nimblegroup co za
3rd Line escalation
Zivia Koff
Specialised Process Manager
D: +27 21 492 4554
E: ziviak@nimblegroup co za
We trust this communication finds you well and that it will improve our service to you
It is of utmost importance that debt review documentation is sent to the correct email address to ensure timeous feedback and action.
CAPITEC BANK CONTACT DETAILS
Further to the above, please ensure that only the channel email address applicable to the documents being submitted is used. Sending emails to multiple email addresses will result in a delay or even no feedback or action.
CAPITEC BANK ESCALATION CHANNELS
1 Jolene Pieters Team Leader: Debt Review (Court Orders/Forms/Inclusions) JolenePieters@capitecbank.co.za 2 Cindy Mauritz Manager: Debt Review CindyMauritz@capitecbank.co.za
3 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za Proposals
1 Meghan Bruiners Team Leader: (Proposals) MeghanBruiners@capitecbank.co.za 2 Cindy Mauritz Manager: Debt Review CindyMauritz@capitecbank.co.za 3 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za General Enquiries, Refund/cancellation requests , Termination queries, Updated COB’s, Payment queries 1 Nathan Slaverse Team Leader: Enquires Nathanslaverse@capitecbank.co.za
Mfundo Xaba Officer: Market Conduct Oversight MfundoXaba@capitecbank.co.za
2 Dries Olivier Manager: Market Conduct and Oversight DriesOlivier@capitecbank.co.za
Reckless Lending Queries
1 Whitney Jardine Team Leader: Recoveries Risk Support WhitneyJardine@capitecbank.co.za
2 Zayaan Jurgens Manager: Recoveries Risk Support ZayaanJurgens@capitecbank.co.za
Credit insurance claims
1 Grant Griffith Jessica Rademeyer Kanyisa Mbiza Team Leader: Insurance Claims GrantGriffiths@capitecbank.co.za JessicaRademeyer@capitecbank.co.za KanyisaMbiza@capitecbank.co.za
2 Brigitte October Performance ManagerInsurance Claims BrigitteOctober@capitecbank.co.za
Telephonic queries lodged
1 Laetitia Pretorius Team Leader: CCS Queries LaetitiaPretorius@capitecbank.co.za
2 Tracey Govender Manager: Recoveries Administration TraceyGovender@capitecbank.co.za
Sincerely,
17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za
To register for Legal Web Access: lwac@africanbank.co.za
Reckless Lending investigations: RLA@africanbank.co.za
DETAILS COMING SOON For more
ESCALATION PROCESS
DC QUERY PROCESS
NEDBANK DRRS
Debt Counselling Query Resolution Contact Points and Escalation Process
Email submissions (Level1)
Email: DebtCounsellingQueries@nedbank.co.za
To be used as a first point of contact for all written communication
Call centre (Level 1: Alternative) Tel: 0860 109 279
To be used as a first point of contact for all telephonic communication
Attended to by Queries Specialist (Level 2: First Escalation) dcescalation1@nedbank.co.za
To be used only where no resolution is found from first point of contact after 5 business days
Attended to by Team Leader and Queries Specialist (Level 3: Second Escalation) dcescalation2@nedbank.co.za
To be used only where no resolution is found from the first escalation after 5 Business days
Attended to by Support and Escalation Manager (Level 4: Final escalation) nbdcescalations@nedbank.co.za
To be used only where no resolution is found from the second escalation after 5 Business days
proposals@consumerfriend.co.za