Debtfree Magazine #1 of 2022 by Debtfree Magazine

DO’S AND DON’TS OF DEBT REVIEW Issue 01 of 2022

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FROM THE EDITOR We have now arrived at ‘Season 3’ of The Pandemic. Like many sequels we can expect it to be derivative, less impactful and not as original as season 1 or 2. Remember how the world came to a standstill in Season 1. Well, that was hardly the case in Season 2 and it looks like most places are waiting for Omicron to taper off (like it has here in SA) before things can get back to “normal”. At some point, a pandemic spreads everywhere and becomes an epidemic or even an endemic. Something local that has to be dealt with from time to time. At this point, scientists say this is the best we can hope for. With greater vaccination rates and lower mortality rates (along with higher numbers of recoveries) the spread slows and the impact is reduced. Will things ever go back to how they were before? Not quite, but there seems to be optimism that 2022 will be more manageable in regard to Covid-19 given the experience, boosters and change in social behaviors over the last two years. Sadly, it looks like economically, the year is going to be a tough one for all consumers and particularly for those burdened by heavy debt. Interest rates are now on the upward swing and look to increase for the next 2 years at least. The question is not will they increase, but how much they will increase. Inflation is a real issue as fuel costs increase due to the oil producing countries (and companies)

desperate to milk what they can, before global climate change makes them the villain of every future TV show and movie. Locally, food prices have shot up with shortages and import costs hammering our wallets, and it looks like Eskom are in for a rollercoaster of a year. So, if you have a mountain of debt to deal with on top of all that, please go talk to a professional Debt Counsellor and make a proactive plan now. If you are already in debt review, then watch your budget. With the cost of living shooting up, your budget is going to be in flux. You may have to make more cuts just to make ends meet, but please do stick with the debt review process. This way, you do not have to have debt stress on top of everything else. In the magazine this month we look at things you should do to make a success of your debt review, and things that will burn your debt review to the ground faster than you can say “parliamentary fire”. We also track interesting financial and economic news and you can meet a key industry person in our profile article. Yes, Season 3 might be tough, we are not out of the woods yet, but let’s allow ourselves a moment to be slightly optimistic. We no longer stare at our TV sets and social media feeds in horror. We are now far more savvy and tough. We don’t scare as easily, and we are perhaps a little wiser and more realistic than before. So we don’t expect roses, but who knows, maybe they will cancel season three at some point. Wouldn’t that be nice? Almost as nice as being totally debt free.

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DEBT REVIEW LESSON #1

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CONTENTS 5 DO’S AND DON’TS OF DEBT REVIEW DOES DEBT REVIEW PREVENT ANY LEGAL ACTION?

MAKE THE CALL

INDUSTRY SPOTLIGHT

SERVICE DIRECTORY

DISCLAIMER Debtfree Magazine considers its sources reliable and verifies as much information as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk. Debtfree Magazine makes content available with the understanding that the publisher is not rendering legal services or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Debtfree Magazine nor any of its employees, sales executives or contributors accept any responsibility whatsoever for their

activities. Debtfree Magazine contains material supplied to us by advertisers which does not necessarily reflect the views and opinions of the Debtfree Magazine team. No person, organization or party can copy or re-produce the content on this site and/or magazine or any part of this publication without a written consent from the editors’ panel and the author of the content, as applicable. Debtfree Magazine, authors and contributors reserve their rights with regards to copyright of their work.

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BREAKING NEWS

SHOCKING ESKOM PRICE HIKE Eskom have asked Nersa (who regulate the energy industry) for a massive 20.5% tariff increase as of 1 April 2022. The price hikes are aimed at saving the utility producer (which will be split into 3 smaller units) and allowing them to actually cover the maintenance and investment costs. After years of state capture looting Eskom are in dire straits and are having to push up prices to try repair the damage done. They have given a bunch of reasons why and Nersa have been ordered to make their minds up about the increase ASAP. While it is not 100% guaranteed that they will get the total increase they have asked for, it does appear that the price of electricity is about to shoot up dramatically and it may well be close to 20%. So take a look at your electricity bill over the last few months and add an extra 20% to that bill to see what you will be paying. Those who use solar energy only some of the time also look to be punished in some of the latest proposals about the tariffs. It is predicted that this will force some to drop their solar usage as not worthwhile after massive investments in set up and others to go totally off grid to save more. It is safe to say the proposals have not been popular. Eskom have also said that some of their biggest plants will be offline for months this year to be serviced and repaired and this will probably mean load shedding for several months throughout the year.

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REPO RATE NOW AT 4% The SA Reserve Bank Monetary Policy Committee (MPC) has announced that they will be pushing the Repo Rate up to 4%. This is second such increase in just 3 months. The rate also increased by 25 basis points in November 2021 after many months at record low rates during the height of the Pandemic. This fits with economists (and the MPCs) warnings that the country is now in a pattern of increasing interest rates for the next 24 months (probably). Because the Repo Rate has increased it means that the banks borrowing money from the Reserve Bank have to pay them more (in interest) and they in turn will bump up the rates they are charging consumers on their debts. So, if you have a credit card, overdraft, loan or bond, which is linked to Prime, you are going to be paying more and more each month over the next 2 years as these rates climb and climb.

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5 DO’S & DON’TS OF DEBT REVIEW

TO DO, OR NOT TO DO... Debt review has been an important part of South African law since 2007. It has helped hundreds of thousands of consumers to repay their debt in an affordable way each month. Hundreds of consumers get totally out of debt each month due to this process, and have been able to go from being indebted to starting to build wealth. There are some people who start the process and quickly fail, while others start the process and complete it successfully. What is the difference? Why can some people pay off their debts while others can’t? Let’s look at 5 things you should do while in debt review and 5 things you should definitely avoid, if you want to pay off your debt successfully.

5 DO’S & DON’TS OF DEBT REVIEW

TALK TO YOUR DEBT COUNSELLOR

Throughout the debt review process, you are going to be relying on one very important person, your Debt Counsellor. This professional has the qualifications and experience needed to successfully navigate you through the process. So, it is important to know who your Debt Counsellor is. Not just the name of the practice they work at (there may be many Debt Counsellors working at the same practice). You need to know them by name. You need to be able to pick up the phone and talk to them directly (not just a random staff member). This is the person who you want to talk to about any challenges that come along, to ask for sound financial advice and if you are worried or unhappy about something, this is the person who can get things done. So, don’t go out looking for advice on random Face book pages, call your Debt Counsellor who knows your situation intimately and get professional, knowledgeable advice from someone who knows your situation well.

5 DO’S & DON’TS OF DEBT REVIEW

BE VERY ORGANIZED

Before you started debt review, you may have had some bad financial habits like, ignoring your monthly statements from credit providers. Maybe you just left statements and invoices lying around or even threw them away. Did that work out well for you? Probably not. It may well have contributed to making your situation harder to deal with when you first started struggling to make the required debt repayments. So during the debt review process, it is very important to save and backup important emails and documents. It can help to print them out, file or electronically store important documents. It will help you stay motivated if you accurately track your monthly progress towards your goal of paying off your debt. We all like to know if we are making progress or not, so get organized and keep track of how long you have got to go.

5 DO’S & DON’TS OF DEBT REVIEW

EDUCATE YOURSELF ABOUT DEBT REVIEW

When you first started debt review, you probably had several long chats with your Debt Counsellor about how the process will work. Maybe you had some follow up sessions and even Googled useful articles about the process. The problem is that we tend to forget things over time. What was at first very clear in our minds, gets fuzzy after a while. Soon you might be pretty unsure about a lot of stuff. This is why it is important to educate yourself about the process. Of course you might Google things and find a lot of incorrect information online (like everything these days) so, be careful of who you look to for information and don’t believe everything you see online. Choose reputable sources like the NCR or Debtfree Magazine. Chat with your Debt Counsellor from time to time about questions you have. Their websites may contain helpful FAQ articles and you should always feel free to drop your Debt Counsellor an email if you are confused about something. The process can also change a little over time, as new court cases happen or new adjustments are made to the law. So, it is good to stay current with things about debt review. Consider it one of your new hobbies, and dedicate a little time to it each week or month.

5 DO’S & DON’TS OF DEBT REVIEW

4 BUDGET If you enter debt review and do not budget, then you are heading for disaster. It may not happen right away.

It might even take a year or even two, but if you are not planning your spending and tracking your payments, then trouble is going to hit you out of nowhere. Your Debt Counsellor may have initially helped you work out a monthly and annual budget figure, but it is up to you to stick to those figures or even better, beat them if you can. Your budget will have a section for saving towards annual expenses (like car services or school clothes for the kids). If you are not managing to set those funds aside, then you are going to eventually have a problem, guaranteed. In the past maybe you never would have planned and saved, but that has to change. You do not have to track every single cent of your spending every day, but you should be keeping an eye on this, in some shape or form, if you want to succeed. It is like keeping an eye on your speed while driving and occasionally also looking over to check that you have enough petrol in the tank. If your budget is not working, then talk to your Debt Counsellor right away.

5 DO’S & DON’TS OF DEBT REVIEW

BE PATIENT AND READY TO GO THE WHOLE JOURNEY

Imagine travelling from Johannesburg to Cape Town for a much deserved beach holiday. That sounds like fun. Now imaging that you are half way to Cape Town but you feel tired of all the driving so, you stop. How wonderful is your holiday in Cape Town going to be? Well, you never reached your destination, so you are not going to have a great time are you? No, you need to keep making progress and travel all the way to your destination to enjoy yourself. It doesn’t help to pull over 100 km or even 50 km from your destination. So, when you start debt review you must be determined to make it all the way. Don’t start the process and then later decide to stop. You will not reach your goal of getting out of debt. You will have made a little progress, but you will not get the result you want if you are not prepared to follow though. Debt review is a journey, not a quick little spin around the block. It will not take you just a month or two. No, realistically you will have to be patient and persistent and it will take you months, it could take years. But each year you will be closer and closer to your end goal. Each month you will have taken yet another step towards freedom. Each day you will be living a more manageable life without overwhelming debt stress. So, be patient and do not give up before you get there.

5 DO’S & DON’TS OF DEBT REVIEW

DON’T MISS A PAYMENT

The entire principle of debt review is that you pay a realistic amount towards your debt each month. This is why it is fair to both you and your credit providers. They agree and even make huge concessions to help, because they know they can count on getting paid a regular amount each month. If you miss a payment, then you will lose all the protection of your debt review and all the benefits, it destroys the process. It is like being faithful to your partner in a relationship. You need to always be faithful to them. It is unrealistic to think that they will be happy if you suddenly cheat on them after 3 years, even if it is just once. And if you do cheat, then it is unrealistic to expect them to be happy in the relationship. You have broken their trust, and they would be within their rights to end the relationship. Never break the terms of your debt restructuring court order, and always make your debt repayment. If you have any challenges in this regard, then speak to your Debt Counsellor as soon as you have even a hint of a problem on the horizon. They may be able to help limit the fall-out, but only if you give them enough time to do so.

5 DO’S & DON’TS OF DEBT REVIEW

DON’T CHANGE YOUR CONTACT DETAILS WITHOUT LETTING YOUR PDA AND DC KNOW

Each month (while in debt review) your Payment Distribution Agent (who will handle the money side of debt review and track your payments etc) will send you a statement showing all payments made to date. They will send this to the contact info that they have on file for you. Your Debt Counsellor will send important documents (like court documents that need to be commissioned and returned) to you. They will need you to respond swiftly, and will use the contact info that they have one file. If you change your contact phone number or email address, you must let your Debt Counsellor know even before you let your mom or friends know. You never want to miss even one document, email or sms.

5 DO’S & DON’TS OF DEBT REVIEW

DON’T PANIC IF YOUR CREDIT PROVIDER STATEMENT IS NOT WHAT YOU EXPECT

From time to time you might access a statement or receive a statement from a credit provider that seems to contradict what your debt restructuring court order says. Since the court order is legal and binding, it is obvious that there is probably something wrong with what the credit provider is sending you. If the difference is small, it is probably just because of minor differences in what day interest charges are done, or if they have allocated funds speedily or not. No big deal, but you should let your Debt Counsellor know. If the differences are big. Say for instance if the bank statement does not reflect a payment that you know the Payment Distribution Agent or yourself have made, then your Debt Counsellor will be able to help. Get in touch and do not panic. It might take a day or two or maybe even a month or two, but things will get worked out. You should not ignore these differences, remember that your Debt Counsellor has many other clients, and might not pick up the discrepancy. Let them know, but also do not panic, things will get sorted out.

5 DO’S & DON’TS OF DEBT REVIEW

DON’T BLAME YOUR DEBT COUNSELLOR FOR EVERYTHING

If one of your credit providers says they want to try duck out of the debt review process even though you are paying, should you blame your Debt Counsellor? Think about it: Who is making the problem? The credit provider. If you get a rude letter from a collections agent, should you blame your Debt Counsellor? Think about it: Who is making the problem? The Collections agents. It is important that when problems arise, (and they will) that you do not unfairly blame the wrong person. Your Debt Counsellor is super motivated to help you with your debt situation, so, please do not be quick to blame them for things other people do. Even when things are not exactly how you would like them to be, remember that Debt Counsellors have certain legal requirements, and can only work within the law. This occasionally takes a little longer than we would like, but it is the best way to do things. Even if they need to help you complain about a credit provider to one of the Ombudsman or to a credit bureau about incorrect info showing, your Debt Counsellor is there to help you. They are on your team.

Very few Debt Counsellors are earning a large salary. They earn very little in fees each month and most are just motivated by a real concern for their clients. They want to help balance your rights with those of the big corporate banks. So, please don’t go online and bad mouth them because of something a credit provider has done, blame the right person.

5 DO’S & DON’TS OF DEBT REVIEW

DON’T LEAVE THE PROCESS BEFORE IT IS DONE

If you are cooking a meal, you wont suddenly stop cooking the food half way through just because you are hungry. No, you need to continue cooking the food until it is ready. It is similar with debt review, you cannot just stop the process half way through and expect your debt situation to be sorted out. In fact, if you eat half cooked food you may become super ill. The same can be said for debt review. Half a debt review can make you more financially sick than you think. So, never walk away from your debt review before it is done.

5 DO’S & DON’TS OF DEBT REVIEW

DO THE DO’S AND DON’T DO THE DON’TS OR YOU WILL END UP IN DOODOO This short list of Do’s and Don’ts is by no means everything that you need to do or should avoid but they are some important stand-out items that have helped a lot of people make a success of the debt review process. They are now living debt free and you can too. Debt review is not a passive process. It requires you be involved, it requires you to stick to a budget, to keep an eye on costs, to save, and actively track your progress. It is a journey that requires patience and persistence but brings an incredible reward - a fresh start and perhaps a debt free life, it is well worth the effort. Some say that the most important rule of debt review is to never miss a payment, or you will lose the progress you have made, and protection of the process. So, if you begin to worry about a possible future problem, pick up your phone and contact your Debt Counsellor. Talk to them about how you can stay on track, and possible adjustments that you need to make to stick with the process. This is vital to start and finish the journey.

Sadly, there are many bad people out there who want to offer you scam loans or fake services to get out of debt review without having paid your credit providers, it will take effort to avoid these traps and to stay the course. Even credit providers or their collections agents can put pressure on you and confuse you during the process. So, be vigilant and stay on course with the help of a professional Debt Counsellor who is on your side, so that you can make a success of the process.

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DOES DEBT REVIEW PREVENT ANY LEGAL ACTION? You may have seen some Debt Counsellors advertising that entering debt review stops legal action against you. Is this entirely accurate? The National Credit Act (NCA) and industry agreements and guidelines from the National Credit Regulator do offer consumers who enter debt review with protection. It gives consumers a way to use the law to protect their assets. One such way is by going to court and getting a debt restructuring court order with the help of a Debt Counsellor (often called a debt review or debt counselling). When consumers enter debt review notifications are sent to credit providers to tell them to stop their usual collections methods and refer the matter to their internal debt review departments (who are nice and friendly people who work closely with Debt Counsellors and really help consumers with great concessions). If legal action has not started on the debts involved this normally means that no further legal collections actions will be taken. So, in a way: Yes. The promise of no further legal action is mostly correct.

DOES DEBT REVIEW PREVENT ANY LEGAL ACTION?

BUT... It is good to remember however that just because a law (or guidelines) may be in place, it does not mean everyone will listen to it 100% of the time. For example, there are laws against various crimes like theft. Does that mean that no one will ever steal anything? No. What it means is that if someone does steal something then you can go to the cops and they will investigate and hopefully catch the crooks and the law will then punish them. When it comes to debt review something similar can happen. A credit provider (or their collections agents) may incorrectly start new legal action against a consumer who is under debt review. They shouldn’t but maybe at that point in time they feel they have a legal right to. The good news is that with the NCA in place consumers (with the help of their Debt Counsellors and attorneys) are able to go to court and put an end to that legal action. At Court they can point out they are already in debt review. Are already paying back the debts every month and already have a debt restructuring court order in place (or on the court roll waiting to be heard). Entering debt review doesn’t mean that you are 100% guaranteed to never face legal action over your debts because some collections agents or credit providers might make a bad (possibly illegal) call and still try something. Fortunately, the Act is there to offer you protection.

SO... If you are in debt review and receive a scary legal collections letter or a summons then be sure to let your Debt Counsellor (and attorney) know so that they can use the provisions of the National Credit Act to protect you and your assets.

DEBT REVIEW LESSON #2

If behind on car payments: Never just give your keys to someone claiming to be from the bank! Beware of being tricked. Contact a/your Debt Counsellor at once if approached by any collections person.

MAKE THAT CALL... These days we are all used to dealing with call centers. They are a fundamental part of nearly every industry from insurance to clothing stores. If you call your bank you will not speak to the CEO about your accounts or even your branch manager. No, you will deal with a trained person who can help you and if they can’t they may escalate the matter to someone else. If you call the NCR to lodge a complaint or ask for help, you will not speak to the Regulator. No, you will deal with a trained member of staff who can help you and if they can’t they will escalate the matter to someone who can. If you call the PDA you will not talk to the CEO or COO. No, you will deal with a trained member of staff who can help you and if needs be they will escalate the matter to a manager or supervisor who can help further. If you call your Debt Counsellor’s practice you may speak to a receptionist or member of their support team. For some administrative matters this is totally fine. Other matters however require you to receive advice or discuss tricky financial challenges.

MAKE THAT CALL... For such matters, you want to talk to your Debt Counsellor (or Debt Counsellors if you are fortunate enough to have several qualified professional Debt Counsellors who work together helping you). It is like calling a hospital or doctor’s office. If you need to make an appointment then, sure, you can talk to the receptionist. If you need accounts information then it is fine to talk to an admin clerk. If you want to find out what happened with your X Rays you may talk to a senior technician who is trained but still not a doctor. If, however, you want to renew your prescription you will probably have to talk to your doctor or a doctor (or make an appointment). So, when calling your Debt Counsellor just remember for some administrative matters you can talk to support staff but you may want to escalate more complex matters directly to your Debt Counsellor.

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Members are welcome to post questions & suggestions on the Facebook page. To apply to join:

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Debt Counsellors Collective Do you need representation with the NCR? Would you like to submit recommendations to the CIF? iDDC can help Email: alanm@moneyclinic.co.za

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STEP-BY-STEP DREX GUIDE DREX simplifies the exchange of data and makes managing the debt review process less admin intensive. The below links take you to step-by-step guides on how to use the DC Portal on DREX. How to Register on the DC Portal Introduction to the DC Portal Accessing a Consumer's Profile

INDUSTRY SPOTLIGHT

CHRISTEL DE BRUIN COLLECTNET PDA CEO

What did you do before you joined CollectNet? After obtaining my LLB [Legal Degree] in 2003, I decided that I needed something more out of life instead of just handling contracts. So, I joined a company as a business analyst. My focus was very much on the banking industry and I was able to become something of a banking specialist with insights into banking systems.

When did you enter the PDA and Debt Counselling industry? I joined the industry in 2010 starting in collections. This provided me with some really helpful experience, and at the same time I got to know a lot of Debt Counsellors and see the challenges they face. I have a real appreciation for their efforts, as well as other debt review industry role players that I got to interact with in that position. Next, in December 2015, a job opportunity arose at CollectNet PDA. It was at that point that I joined the CollectNet team. In 2017, I became Chief Operating Officer (COO). This was where my existing expertise and previous practical knowledge of the banking industry and systems proved to be invaluable.

What is your current role at CollectNet? As of August 2021, I am the Chief Executive Officer (CEO). As you can imagine that means I have many areas of responsibility such as: • Ensuring strategic planning in optimization of current systems and processes; • Driving optimizations in payment platform to make is easy for all role players; • Leading the development and execution of long-term strategies, with the goal of increasing shareholder value; • Better the communications, on behalf of the company, with shareholders, government entities, and the public; • Leading the development of the company’s short- and longterm strategy;

INDUSTRY SPOTLIGHT • Creating and implementing the company or organization’s vision and mission; • Evaluating the work of other executive leaders within the company, including directors, vice presidents, and presidents; • Maintaining awareness of the competitive market landscape, expansion opportunities, industry developments, etc; • Ensuring that the company maintains high social responsibility wherever it does business; • Assessing risks to the company and ensuring they are monitored and minimized; • Setting strategic goals and making sure they are measurable, describable and achievable; • Actively engaged with clients queries to finalise a solution. This enables me to understand where our processes require the necessary improvements. As you can see, it is a rather extensive list of responsibilities that I tackle on a daily basis. I really enjoy the opportunities and challenges this position offers.

What is the best thing about working at CollectNet? We have a phenomenal culture at CollectNet. If you work on the team or use our services you will experience how we care for staff and DC’s. We also really focus on all our consumer clients out there, they are key. While we are not without mistakes, when we do make a mistake, we own up to it and fix it ASAP.

CollectNet’s leadership is honest, approachable and fair, and within the company we like to give members of the team room for growth and development. We like to have fun at work, and there is a large focus on morale between employees, management and their families. It is important to enjoy your work day. In my experience, it really helps everyone do well at work when there are clear expectations and instructions given on exactly how to meet those expectations. We really encourage open collaboration between everyone on the team, and everyone gets to offer constructive feedback based on what they are seeing in practice every day. Other than that, I would say our specialized relationships with the various banks and PASA help make us a leader in the industry.

What do you find most challenging about working for the PDA? Occasionally, we have to assist debt review clients who’s Debt Counsellor has sadly passed away or a Debt Counsellor who has suddenly closed their business without information their clients. This leaves the consumers confused, exposed and feeling helpless. It is really complex and challenging to assist these consumers, but we work hard to do so. Occasionally, we help consumers who have been the target of fraud. Those are also not easy cases, but we work hard in conjunction with other industry parties to offer whatever assistance we can.

INDUSTRY SPOTLIGHT

What do you think would help improve Debt Review or PDA services in the future? I believe that better education should be given to the consumers during the process. It can be a real protection to consumers. While some Debt Counsellors do make a real effort, many consumers are still unaware of various important things about debt review and the scams that come up etc. As a result, some are still been misled. As an industry, we need to drive a better marketing awareness up front, as to why debt review is beneficial. This will build on the knowledge of clients and potential clients and create a better understanding of the entire process. With regards to the PDA specifically, I would suggest that the banks make the effort to contact the PDA/Debt Counsellor before reversing the Debt Order for their clients, which actually affects the consumers’ payment plan to the creditors. Banks should educate their staff about this type of reversal and not just add another “Unauthorised Debit Order” to their system. In addition, the current PDA fees really should be reworked. Consideration needs to be taken in regard to the time and effort invested into the entire payment/distribution process.

What should consumers know about dealing with the PDA? The PDA is there to collect and distribute funds to credit providers and their Debt Counsellor. Consumers should be aware that the PDA has certain mandatory functions to perform, as per the National

Credit Act, and requirements from the NCR. Therefore, when the PDA requires certain important information from the consumer, they should not be reluctant to comply. We are here to help so, please do send that info when we ask.

What should Debt Counsellors keep in mind about dealing with the PDA? Debt Counsellors should understand that the PDA can only assist the Debt Counsellor with payments plans, PDA system or with anything pertaining to distributions. The PDA works hand in hand with Debt Counsellors, nevertheless the PDA is not responsible for loading the actual payment plan for the Debt Counsellor, or to capture the consumers’ information on behalf of the Debt Counsellor. In addition, some Debt Counsellors expect the PDA to miraculously rectify the DC’s mistake, which can be a little unrealistic. We do urgently see to these matters, but it can take a little while to complete. We appreciate the Debt Counsellors’ patience while we address such issues. If a consumer changes their banking details or email address without informing their DC, the PDA cannot be held responsible. Debt Counsellors should make a real effort to stay in touch with clients and encourage them to update the PDA and their own Debt Counsellor with their new details, this is very important. For more information about CollectNet PDA head over to www.collectnetpda.co.za

We appear in the following courts and act as a correspondent for Dc’s and their attorneys. ATLANTIS BELLVILLE GOODWOOD CALEDON CAPE TOWN WYNBERG CERES GRABOUW

HOPEFILED KHAYELITSHA KUILSRIVER MALEMSBURY MITCHELLS PLAIN MOORREESBURG PAARL PIKETBERG

ROBERTSON SIMON’S TOWN SOMERSET WEST STELLENBOSCH STRAND TULBAGH WELLINGTON WORCESTER

Please contact adri@kempdebruyn.co.za to enquire about our fees.   

+27 (21) 200 5644 adri@kempdubruyn.co.za 21 Station Street, Paarl, 7646

DEBT REVIEW LESSON #3

If behind on car payments: Use your phone to record any collections agent who approaches you. Send them away! Contact a/your Debt Counsellor at once if approached by any collections person.

Debt Counselling Practice, Debtor Wellness, is looking to bring on board additional Debt Counsellors and qualiﬁed administration staﬀ (who would work under the direct supervision of NCR registered Debt Counsellors) to work with the team.

Debt Counsellors: DEBT COUNSELLOR – DC MANAGEMENT The DC needs an excellent understanding of the entire Debt Review process and the various duties performed throughout TCDW as well as the compilation of a Debt Review Court Application and the processes followed at the National Consumer Tribunal ("NCT") and the Magistrate's Court. DEBT COUNSELLOR – CLIENT CARE The DC must know and understand all Debt Counsellor tasks as set out in the NCA and task team agreement, work closely with clients.

Branch: Victoria Gate Please submit your application to hr@tcdw.co.za and note that contact will be made with shortlisted candidates only.

Administrative Staff: Admin staff will work under direct supervision of a NCR registered Debt Counsellor and perform only admin functions. DATA CAPTURE - NEW BUSINESS File and control all incoming mail under the applicable client and forward mail to the correct area. Work closely with the relevant Debt Counsellor to capture and/or check incoming certificate of Balances (COB’s), data capture on the Maximus Debt Counselling system. FINANCIAL WELLNESS PROFESSIONAL – NEW BUSINESS An extensive knowledge in financial wellness is essential. MANAGER: CLIENT CARE Manage and coordinate inward queries received from credit providers, credit bureaus, the regulator, consumers and PDA’s. DEBICHECK CLERK – CLIENT CARE Process all DebiCheck transactions and contact clients where necessary for them to authenticate the DebiCheck request received from their bank.

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