Debtfree Magazine Issue 4 of 2024

SAYING YES TO LIFE

E XCE LL ENCE IS D OIN G ORD IN A R Y THING S

E XT R AO RD I N A RI LY W E L L

– John W. Gardner

CREDIT PROTECTION

CREDIT PROTECTION

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

Why not insure all your outstanding accounts in a single ONE Credit Protection Policy?

Have you applied to go under debt review? Are you restructuring your monthly expenses? Would you like to insure your debt?

BENEFITS OFFERED:

• Death – we settle the account

Why not insure all your outstanding accounts in a single ONE Credit Protection Policy?

• Temporary Disability – we pay your installment for 12 months

• Permanent Disability – we settle the account

BENEFITS OFFERED:

• Critical Illness – we pay your installments for 3 months

• Death – we settle the account

• Retrenchment – we pay your installments for 12 months

• Temporary Disability – we pay your installment for 12 months

• Permanent Disability – we settle the account

At a rate of R2.95 per R1000 unsecured/short-term credit and R2.00 per R1000 on mortgages and you can now insure your debt for less.

• Critical Illness – we pay your installments for 3 months

• Retrenchment – we pay your installments for 12 months

The following financial obligations or debt can be covered on the ONE Credit Protection Policy:

• Credit Cards

• Overdrafts

At a rate of R2.95 per R1000 unsecured/short-term

and R2.00 per R1000 on mortgages and you can now insure your debt for less.

• Personal Loans

• Home Loans

• Retail Accounts

The following financial obligations or debt can be covered on the ONE Credit Protection Policy:

• Rental Agreement

• Credit Cards

• Maintenance Orders

• Overdrafts

• Personal Loans

For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.

• Home Loans

• Retail Accounts

• Rental Agreement

• Maintenance Orders

0861 266 562 admin.debt@one.za.com Terms and Conditions Apply

For further information please speak to your Broker, Debt Counsellor or alternatively contact your regional ONE office.

FROM THE EDITOR

In 2008, Jim Carry featured in a film called: Yes Man. The movie was based on a book about a man who decides to say yes to everything set before him for the next 6 months. And so the adventures begin. From bungie jumping to run ins with the FBI, the story is silly but funny. What a great concept.

But maybe it has been a while since you felt that you could say yes to anything. Maybe life has knocked you down so many times and tried to keep you down that you have had to say not to a lot of things.

Have you had enough of saying: No?

No to your kids?

No to your friends?

No to opportunities and fun?

No to life?

If you are tired of all the Nos in your life then its time for Yes.

This issue we delve into how debt review can help you adopt a yes mentality. How it can change your financial situation so much that you are finally able to say yes.

Of course, saying yes should also come with its limits. Jim Carry broke 3 ribs during filming because he started saying yes to doing his own stunts (best left to Jackie Chan perhaps?).

We take a look at how debt review changes lives for the best. We also catch up on local and international finance news, get some advice on what to do if you need a little extra cash each month (inflation is a thing after all) and whether debt review means no more problems ever (Hint: it doesn’t).

So, if you have been feeling a bit overwhelmed we hope this issue helps you think about your situation in a more positive way, we hope it keeps you motivated, we hope it equips you for when things get a bit tricky.

Ultimately, we hope it helps you get debt free.

My advice to toddlers is to start saving your money

DEBT REVIEW

DON’T TAKE ON DEBT FOR OTHER PEOPLE

If a family member or friend asks you to take on debt for them or to loan them money that you need to pay your existing debt, you may want to help them. However, there are many credit providers in South Africa. Another option is to introduce them to your Debt Counsellor.

Credit Life Insurance

Financial Gains, Client Savings: Collaborate for Success

What We Do

We specialize in providing Credit Life Insurance, Income Protection, and Funeral Cover services to debt counsellors, empowering them and their clients to have more. By referring their clients to us, we not only offer the highest referral fee in the industry, but also provide annuity streams to support their financial growth.

Why Partner With Us?

•Additional Revenue Streams

•Annuity Income

•Retention of Clients

•We take care of Administration

•Compliance Guaranteed

For Debt Counsellors

•A lucrative recurring monthly revenue stream

•Better chance of clients qualifying for debt review

•Little time and no effort – we do the work for you

•User friendly and efficient system

•Enhanced Service Offering

•No Medicals Required

•Continuous Training Provided

•DC Front-End System Integration

For Debt Counselling Clients

•Pay a lower premium for the same benefits – can save your clients thousands of Rands

•Convenience – a single policy covers all your clients’ credit agreements

•Claiming process easy and effortless and facilitated by DCCP

•New loans can be included under this policy

SAYING YES TO LIFE

WHEN THINGS DON’T GO

EXACTLY TO PLAN

NEWS

SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET SERVICE DIRECTORY

Debtfree Magazine considers its sources reliable and verifies as much information as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk. Debtfree Magazine makes content available with the understanding that the publisher is not rendering legal services or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Debtfree Magazine nor any of its employees, sales executives or contributors accept any responsibility whatsoever for their

activities. Debtfree Magazine contains material supplied to us by advertisers which does not necessarily reflect the views and opinions of the Debtfree Magazine team. No person, organization or party can copy or re-produce the content on this site and/or magazine or any part of this publication without a written consent from the editors’ panel and the author of the content, as applicable. Debtfree Magazine, authors and contributors reserve their rights with regards to copyright of their work.

SAYING YES TO LIFE

SAYING YES TO LIFE

DEBT REVIEW MEANS SAYING

YES TO LIFE

Have you ever found yourself in a situation where you had to say "no" to things you really want or need?

Maybe it’s skipping out on dinner plans with friends because you just can’t afford it, or telling your kids they can’t join their classmates on a fun outing because the budget is just too tight.

It’s tough having to turn down opportunities and experiences because of financial constraints.

Your life can be all about saying: “no”. It can leave you feeling frustrated and depressed.

So, how can you change a No into a Yes?

SAYING YES TO LIFE

DEBT REVIEW CAN TURN NO’S INTO YES

Debt review is a way for financially stressed consumers to make an arrangement through the courts to adjust their debt repayments to something they can actually, realistically afford each month.

With the help of a NCR registered Debt Counsellor consumers can adjust both their spending on monthly needs as well as their debts.

Debt review has the power to change your life from saying “no” to saying “yes”.

How?

SAY YES TO LIFE

With debt review, you get a clear realistic plan for your money.

It helps you (1) pay your debts, (2) cover what you need each month and (3) still have a little left over for some fun. In the past, you may have had no idea where your money was going. You may have had a lot more ‘month than your money’. Maybe making up a budget was scary because you knew the figures would not add up and that would just make you even more stressed.

Debt review changes that. Once you enter debt review you will now have a detailed budget to work with. You will sit with a trained expert who can help you think about all the things you need and even the things you have forgotten about or given up on long ago.

Perhaps you have been driving around in your car without insurance. Maybe you never saved anything towards changing tyres or servicing your vehicle. When you enter debt review, that changes.

Part of the budget your Debt Counsellor helps you create will be for upcoming expenses for the kids, the car, doctors’ visits and yes, even saving something each month. Debt review is not just about paying off debt; it’s about reclaiming control over your finances and having the flexibility to enjoy life without

SAYING YES TO LIFE

SAY YES TO

OPPORTUNITIES

Debt review has the power to open up new possibilities that you previously had to say no to.

When you have to use every available cent to buy food, pay for electricity, get data and then decide which of your creditors gets money this month, there is little left over to even try improve your situation.

This changes once you enter debt review.

Because you are now not focused solely on trying to juggle all your credit providers (and avoiding those who you owe money to), you will now have greater freedom and mental bandwidth.

This means that you can start to do things like starting a small side hustle or furthering your education. You have the ability to begin to say yes to opportunities that come your way.

SAYING YES TO LIFE

SAY YES TO A MORE

SECURE FUTURE

It is easy to get trapped into a cycle of using credit to pay off existing credit.

As the debt spiral gets worse and worse, some consumers are left taking out monthly pay day loans just to keep their head above water. There is no room to think far ahead at what lies ahead.

But we all realise that thinking about our long term financial health is something we should be doing. But it’s hard to think about building wealth or retirement when you are struggling to put food on the table.

This changes with debt review.

Debt review is a stepping stone to a better future. Step one is to gain control of your debt situation. Step two is to pay off your existing debt and then step 3 is about building for the future.

With careful planning, you can set and achieve long term goals, like buying a home or saving for retirement.

SAYING YES TO LIFE

SAYING “YES” RESPONSIBLY

While debt review gives you more freedom, it is important to spend wisely. You can’t just fall into a pattern of over spending and being reckless.

While in debt review one of the best things you learn to do is to stick to your budget and think carefully before buying things you don’t need.

In the past you may have had a habit of spending now and worrying about the paying part in the future. Using credit can be fun, its true. But debt review can teach you to be more responsible and really think about your needs and wants more clearly.

With debt review, you can learn to control your impulses and spend wisely. It’s about saying “yes” to the right things and “no” to unnecessary expenses.

SAYING YES TO LIFE

YES YES

YES

If you are tired of saying “no” then debt review can change your life to a world of “yes”.

Yes to the kids when they ask to go to that after school activity. Yes, to friends when they invite you out. Yes, to future opportunities.

Debt review offers more than just a way to make ends meet, it’s a pathway to a life filled with possibilities.

By making responsible choices, seizing the right opportunities, and building towards a brighter future, you can transform your financial outlook and say "yes" to the life you deserve.

WHEN THINGS DON’T GO EXACTLY TO PLAN

IT WON’T ALWAYS BE

SMOOTH SAILING

Entering debt review is a BIG step in taking control of your money and getting a handle on your debt.

But just because you have made this big step in the right direction, it does not guarantee that it will now be smooth sailing and no challenges will come your way.

Most people are in debt review for 3 to 5 years. That’s plenty of time for challenges to crop up, even if you are working hard to keep things on track.

The good news is that when something unexpected does come along, you now have an amazing additional resource that you didn’t have in the past: Your Debt Counsellor.

Your Debt Counsellor is there to help you (and your creditors) deal with any bumps in the road.

WHEN THINGS DON’T GO EXACTLY TO PLAN

WHEN PROBLEMS

COME UP

Even if you are in debt review and no longer have credit providers hounding you all day for payments, you can still face tough times.

Unexpected bills, changes in your income, or weird demands from your creditors can happen and will cause you stress. When these problems come up, it might be tempting to return to familiar habits, like just ignoring the problem or trying to hide the problem from your family.

eg. Imagine you’re hit with a big medical bill that you didn’t see coming. It can throw off your entire well planned budget, and leave you feeling overwhelmed. So, what do you do? Stop answering the phone in case it is the doctor’s office calling, or maybe just refuse to open any bills from the hospital?

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Why Choose Us

Clients choose us for our debt counseling and correspondent services because of our personalised approach, unwavering integrity, and extensive expertise, as our registered debt counselors provide compassionate support by negotiating manageable payment terms with creditors, while our efficient assistance as correspondents to lawyers across South Africa ensures prompt execution and reliable solutions for a variety of legal matters, ultimately leading to client satisfaction and peace of mind.

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WHEN THINGS DON’T GO EXACTLY TO PLAN

YOU CAN’T JUST STICK YOUR HEAD

IN THE SAND

Before you began debt review, ignoring money problems might have seemed like the easiest thing to do.

But if you fall back into that bad habit while in debt review, it will make things worse. Missing debt repayments or ignoring weird correspondence from creditors can derail your entire debt review, if you don’t deal with problems quickly.

eg. Let’s say you ignore a letter from one of your creditors asking for a different payment. If you don’t respond because you think that while you are in debt review they can’t touch you, they might still take legal action against you, which could make your debt situation super complicated.

WHEN THINGS DON’T GO EXACTLY TO PLAN

TALK TO YOUR

DEBT COUNSELLOR

Before you began debt review, you probably tried to sort out all your debt problems on your own, that was no doubt stressful.

But now that you have begun the process, the good news is that you finally have a debt expert on speed dial.

Talking things through is often the key to making debt review work. Your Debt Counsellor isn’t just there to pass messages along – they’re on your side and want to help you make your debt review work.

All Debt Counsellors, and even the credit providers, know that sometimes the unexpected happens, and they’re here to help you navigate through them. Being honest and talking about your challenges can get you the help and guidance you need.

eg. If you or a family member have lost their job or you have had a big drop in income, don’t keep it to yourself. Your Debt Counsellor can work with you and your credit providers to temporarily adjust your debt repayment plan until you’re back on your feet.

WHEN THINGS DON’T GO EXACTLY TO PLAN

WHAT YOU NEED TO DO WHEN PROBLEMS COME UP

When problems come up during debt review, it’s important to take action.

You may need to make some big changes to keep things on track and you need to be willing to try meet the credit providers’ half-way, if possible.

First, talk to your Debt Counsellor as soon as you notice a problem. They have the know-how and resources to help you through tough times to keep your plan on track. They may have great budgeting suggestions to help cut costs temporarily.

They can send a special form (called a Form 17.3) with information about your situation to all your creditors. You may need to give them copies of invoices or quotes for repairs or ‘whatever’ to add to the form so they understand clearly. Once that is sent, then hopefully a temporary plan can be made.

Next, consider ways to adjust your current situation (even if just for a short while) to try keep your debt repayment plan in place.

Don’t panic and make bad decisions, get advice.

WHEN THINGS DON’T GO EXACTLY TO PLAN

LIFE HAPPENS

Facing challenges during debt review is totally normal. Life happens, but it’s how you deal with the problems that counts.

By being open and working together with your Debt Counsellor and credit providers, you can overcome obstacles and keep moving towards a debt free future.

Remember, your Debt Counsellor is on your side, and wants to see you succeed, even when things get tough. Credit providers also know that life can be tricky. They just like to have time to think about any possible change to the repayment plan.

So, pick up that phone the moment you see troubles coming.

DEBT REVIEW

DO YOU KNOW YOUR DEBT COUNSELLORS NAME?

It sounds like a simple thing but actually many people who are in debt review are not familiar with their actual Debt Counsellors name. They are perhaps more familiar with the debt counselling practice name or the name of their PDA who they use to make payments each month.

It is important to be able to pick up the phone and ask to speak to your Debt Counsellor if things get tricky.

Be sure to know your Debt Counsellors name.

SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET

SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET

THE PINCH IS REAL

In today’s tough times, many South Africans are feeling the pinch of rising prices and bills.

As a result, many have entered debt review to help make things more manageable and still pay off what they owe.

But if your pay check isn’t stretching as far as it used to, you might want to consider ways to bring in some extra cash, to keep up with rising costs.

That’s where side hustles come in.

SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET

KEEP IT SIMPLE

A side hustle is a great way to supplement your income, and help you cover any new expenses or save towards future expenses. It can also be a great way to speed up your debt repayment plan. Why not get out of debt sooner?

You might be thinking, I don’t have a lot of free time or money to start something new. You might immediately picture yourself driving all weekend for Uber or dropping of meals at midnight for Mr D.

While those are options, the good news is that a side hustle does not need to be something that uses all your free time, and keeps you from your family, these days many options require hardly any seed money.

A side hustle does not need to be complicated, clever or ground breaking. You can do what a lot of other people are already doing, and still make extra cash each month.

Let’s look at 3 examples of easy side hustle ideas that won’t break the bank or keep you out all night.

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SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET

PET SITTING

More people in South Africa are getting pets, which means there’s a growing need for pet sitters.

Taking care of pets while their owners are away can be a fun and flexible way to earn money. Whether it’s walking dogs, feeding cats, or staying overnight with pets, there are plenty of opportunities to help out that won’t interfere with your normal work obligations.

To start pet sitting, all you need is a love of animals and a reliable reputation. You can spread the word through friends and family, or use online platforms that connect pet owners with sitters. You will be surprised at the demand once you start. With minimal costs upfront other than your time, pet sitting is a low-risk way to make some extra cash.

SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET

SELLING ONLINE

The internet has made it easier than ever to sell things online, and there are lots of platforms to choose from; Takealot, Facebook Marketplace or YAGA, you can reach a wide audience without ever leaving your home.

Getting set up takes a few minutes and these platforms have made it easier than ever to use their services.

From homemade crafts to second hand items, there’s a market for just about anything online.

You can scratch around in those old boxes in your cupboard or garage and start by listing items you already own, but don’t use or making things to sell.

It’s a simple way to turn clutter into cash and boost your income with little investment.

SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET

LET THEM EAT CAKE

If you love to bake, why not turn your passion into a side hustle?

Homemade baked goods are always in demand, and you can sell them from the comfort of your own kitchen.

Starting a home-based baking business doesn’t require much money upfront. With basic ingredients and equipment, you can whip up delicious treats to sell to friends, family, and neighbours.

Once you get going, you can also try selling at local markets or events for extra exposure. Hand out a few fliers while you are there, and people will soon be Whatsapping you with requests.

A bonus is that you get to eat any left overs or items people don’t buy.

SIMPLE SIDE HUSTLES TO HELP MAKE ENDS MEET

NO HASSLE HUSTLES

Side hustles are a great way to make some extra money and ease financial stress. Whether you’re pet sitting, selling online, or baking from home, there are plenty of options to choose from.

Ask yourself, what’s missing in your area? What’s slightly inconvenient for most people? What do people in your area not have time or resources to do? Maybe you can fill that gap and make a few bucks.

With a bit of creativity and determination, you can boost your income and make ends meet in no time, by starting a simple side hustle.

DEBT REVIEW

If someone calls offering a lower repayment

Debt review is a very regulated process. It is based on simple math. Once the credit providers have been offered a repayment amount and have checked the math it is hard to make changes.

Anyone who calls and says they can get you lower repayments probably just wants you to change your debt review payment into their own bank account. And we all know how scams like that work. Once you pay money to their account, will it ever reach the credit providers? Unlikely.

So, beware of anyone who says they can reduce your debt review payment if you change bank details.

Marius Mostert

LIVING ON LESS: CHANGING YOUR MINDSET

CHANGING YOUR MINDSET

WHEN YOUR CIRCUMSTANCES CHANGE

One of the reasons why people let their financial situation spiral out of control for so long before getting help is often because it is hard to adjust the way we think about debt problems.

The truth is, if you are drowning in debt,you need professional help. Don’t delay. Would you turn down a space on a life raft if you were in the middle of the ocean?

Of course not, that would be foolish. The same applies to getting help with your debt.

CHANGING YOUR MINDSET

GETTING PROFESSIONAL ASSISTANCE

Many people feel that asking for help is a sign of weakness. They would rather suffer and make their situation worse than get a professional to help them with their financial situation. This is, of course, different to how they deal with other similar situations.

If they are ill or have a sudden change of medical situation, the very same person will not hesitate to go to a professional health care worker for assistance.

If they have teeth pain they will not hesitate to go to a dentist. If their problems or symptoms lasted more than a day or two and after googling their symptoms they will soon pick up the phone and make a doctors or dentists appointment.

Getting financial advice (from a Debt Counsellor, for example) is also a sound course of action when a situation cannot be effectively handled yourself.

What would be a poor decision is getting such advice or help from unregistered individuals who could potentially make things worse.

Always deal with professional, properly trained and registered Debt Counsellors. The National Credit Regulator has a database of contact details on their site of all registered Debt Counsellors.

You can find similar info on www.debtreviewawards.co.za or in the back of each issue of Debtfree Magazine.

CHANGING YOUR MINDSET

THE IMPORTANCE OF POSITIVITY

Another factor that holds people back from getting the help and making the changes they need to is an unfounded optimism that in some totally unrealistic, undefined and unfounded way their situation will somehow just “get better”.

While a positive attitude is helpful it does need to be balanced with an experienced and realistic view of the likelihood of the situation improving. Many times a more realistic option requires a mental change.

The change to realizing that you are now earning less and need to adjust your lifestyle. This is not an easy thing to do. Sadly, many people who, through circumstance, find their income suddenly reduced carry on living as if nothing has changed.

They often delay in making needed adjustments to spending for so long that they make their situation so much more difficult to deal with.

Credit cards get maxed out, loans are used to try to maintain a lifestyle they can no longer afford. If they were in a hole before they have now dug down deeper into the hole and made things much harder to get out of the situation.

CHANGING YOUR MINDSET

A CHANGED MINDSET

A better, but often difficult, course of action requires mentally acknowledging that your situation has changed and you need to adjust to match the situation.

It is a simple truth that if your income has adjusted you will have to adjust your spending and habits to match how people with this new level of income spend.

This may require some drastic changes if your income has dropped drastically. The changes in your spending need to match the change in income. The bigger the drop the more you are going to have to do to offset the change.

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BREAKING NEWS

CRYPTO FIRMS START TO GET THEIR LICENSES

Due to changes in the law, firms who trade or help trade in Crypto have had to apply for licenses with the FSCA. Exchanges and platforms like Zignaly and Luno were among the first to get licenses as they strive to keep things above board and keep their clients feeling confident and happy. Apparently, the organisations are getting Category 2 (Discretionary Financial Service Provider) licenses.

It is hoped these licenses will help regulate this portion of the industry and better protect consumers using these services.

Over 60 (and the number keep climbing) institutions have already received their licenses.

NIMBLE NEWS

There has been a slight organisational change at Nimble (who handle many credit provider accounts what are under debt review). A new operations manager has been appointed.

Sharonne Dirk (who has a strong background in the debt review industry) has taken on the role as Operations Manager in the Nimble Customer Care & Process Recoveries department. Keep an eye out for a profile interview piece featured on www.debtfreedigi.co.za in a few weeks time.

(Ps. We will be sure to share news about (former head) Denver when the time is right.)

In the meantime, feel free to check the Service Directory Section of the magazine (under credit providers) to find the current contact and escalation process at Nimble.

NCR CIF TO GET A BOOST?

The National Credit Regulator (NCR) run a forum where industry participants can give input on guidelines the NCR issues (non binding but very popular) about various aspects of the debt review industry.

Due to its nature, things at CIF can run a bit slowly. It seems though that the NCR want to speed things up and the rumour is that there may soon be a rather familiar person back at the NCR helming the discussions more regularly in the months ahead.

INCREASED COSTS AT NCT

Some debt review matters don’t go to the Magistrates Court, they are sent to the National Consumer Tribunal (NCT).

Though cheaper for consumers (normally) there are still costs involved. One such cost recently went up in it’s annual 7.5% increase and the NCT filing fee is now R577.81. This fee will be explained in advance to consumers and will form part of the fees agreed to in writing by consumers for their debt review application.

MEET THE DC PARTNER TEAM

Debtfree spent some time with the folks over at DC Partner PDA and got to ask them all about the last 15 years of their operations and what it takes to win awards at the annual Debt Review Awards.

The video series of interviews is now being progressively released over the two months. If you are a consumer who makes use of DC Partner as your PDA, why not get to know some of the team who help distribute your funds each month. Its always nice to put a face to the name.

You can check out one interview here: https://debtfreedigi.co.za/debtflix-meet-the-dc-partner-team-mr-finwise/

Market Leading Payment Distribution Agency

DC Partner is a award winning payment distribution agency to the national debt industry.

Compliance: DC Partner is a NCR accredited Payment Distribution Agency, and adhere to strict security standards to ensure compliance and safe handling of debt review funds.

Efficiency: We streamlined processes for quick distribution of funds, saving time and resources for debt counsellors with our secure payment solutions.

STEP-BY-STEP DREX GUIDE

DREX simplifies the exchange of data and makes managing the debt review process less admin intensive.

The below links take you to step-by-step guides on how to use the DC Portal on DREX.

How to Register on the DC Portal

Introduction to the DC Portal

Accessing a Consumer's Profile

4 NEW BANKS?

Recently, both Old Mutual Bank and YWBN took big steps towards launching their banks. Also in the works is the transition of Postbank to stand alone bank and the Department of Women, Youth and Persons with Disabilities (DWYPD) cooperative bank.

Fortunately, DWYPD are thinking of going with a more catchy name and will be a bit more like a fancy stokvel than competing directly with Capitec and FNB etc.

What this means is we could soon see 4 new local banks in South Africa.

www.allprodc.org facebook.com/groups/allprodc

Finwise is an all-inclusive Software System, designed for debt counsellors for professional and efficient Debt Management.

Finwise is a cloud-based system, and can be used on any mobile device, PC, or tablet with internet connectivity. The exceptional workflow and innovative task manager tools saves the user valuable time, through multiple consumer data reporting and easy management. Several integrations such as Legasys, iDOCS, Drex, facilitate effortless administering, and handling of multiple transactions and tasks within one system.

More Industry News Than Ever...

If you work in the debt review industry you may be hungry for news about finances, the local debt review industry and the DTI, NCR, CIF and NCT.

Why not sign up for the Debtfree Industry Newsletter?

One email a month with the latest financial local and international news about all the things that may impact on how you do debt review.

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- Speaking more than two SOUTH AFRICAN languages

- Target driven

Please forward your CV to cvs@ezdebt.co.za

DEBT COUNSELLORS

NORTH WEST

NORTHERN CAPE

WESTERN CAPE

GAUTENG

LIMPOPO

FREE STATE

KWAZULU-NATAL

EASTERN CAPE

MPUMALANGA

www.debtbusters.co.za

info@debtbusters.co.za

NCRDC533

14th Floor, The Pinnacle

Cnr Strand & Burg St Cape Town

Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

www.debtbusters.co.za

www.zerodebt.co.za

www.debtbusters.co.za

info@debtbusters.co.za

www.zerodebt.co.za

www.debt-therapy.co.za

www.debtbusters.co.za

info@debtbusters.co.za

One consolidated payment. Savings on interest rates. More cashflow. Let’s get it sorted! Debt doesn’t have to weigh you down. NCRDC2484 Credit Matters

South Africa’s Leading Debt Counsellors NCRDC533

14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197

Fax: 021 425 6292

info@creditmatters.co.za

Tel: 087 701 9665

Email: help@zerodebt.co.za

www.zerodebt.co.za

www.debtbusters.co.za

info@debtbusters.co.za

www.zerodebt.co.za

www.debtbusters.co.za

info@debtbusters.co.za

www.zerodebt.co.za

www.debtbusters.co.za

info@debtbusters.co.za

South Africa’s Leading Debt Counsellors NCRDC533

14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za

www.zerodebt.co.za Credit Matters

Tel: 087 701 9665 Email: help@zerodebt.co.za

www.debt-therapy.co.za

WESTERN CAPE

0872382280 enquiries@payplansolutions.co.za www.payplansolutions.co.za

Liddles & Associates

LEGAL

- Tony Robbins

(T) +27 87 138 3275 (E) quintin@liddlesinc.com www.liddlesinc.com

Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646

Tel: 021 872 1968

Fax: 021 872 2678 adri@steyncoetzee.co.za

Jus�n

Assisting

Effective Intelligence sardagh@e-intelligence.com

Fides Cloud Technologies craig@fidescloud.co.za

Finch Technologies chris@finchinvestments.co.za

I-Bureau Services abrie@ibureau.services

IDR South Africa shane@v-report.co.za

iFacts sonya@ifacts.co.za

Inoxico support@inoxico.com

Kudough Credit Solutions chrisjvr@kudough.co.za

Lexisnexis Risk Management kim.bastick@lexisnexis.co.za

Lightstone chrisb@lightstone.co.za

Loyal1 tshepiso@loyal1.co.za

Managed Integrity Evaluation

marelizeu@mie.co.za

Maris IT Development marius@marisit.co.za

National Validation Services info@nvs-sa.co.za

Octagon Business Solutions gregb@octogon.co.za

Omnisol Information Technology info@verifyid.co.za

Payprop Capital johette.smuts@payprop.co.za

PBSA seanb@PBSA.CO.ZA

Right Cover Online cto@rightcover.co.za

Searchworks 360 skumandan@searchworks360. co.za

Smart Information Bureau info@smartbureau.net

ThisisMe juan@thisisme.com

TPN Group michelle@tpn.co.za

Trans Africa Credit Bureau

clintonc@transafricacb.co.za

Transaction Capital Credit Health

DavidD1@tcriskservices.co.za

VeriCred Credit Bureau sumein@vccb.co.za

WeconnectU

johann@weconnectu.co.za

Zoia Consulting sipho@dots.africa

C O N T A C T D E T A I L S DEBT REVIEW NIMBLE GROUP

Dear Debt Counsellors,

This letter serves to communicate to the Credit industry to use the following contact details for the Nimble Group when processing Debt Review related applications, enquiries, queries and, complaints escalation process.

Kindly take note Nimble Group hereby consents to service all legal documents applicable to Debt review herein by way of email.

Email & Task Type

Forms 17 1 and 17 7

Forms 17 2, Proposal Summaries, Cascade plans & Court orders

Forms 17.2 Rejection, 17.W & Form 19

Forms 17 3, General queries, settlements, balance, refunds, statements, Paid up letter request & reckless lending allegations, payment allocation queries & Complaints

Contact Details

drcob@nimblegroup co za

drproposal@nimblegroup co za

drtermintation@nimblegroup.co.za

drqueries@nimblegroup co za

DEBT REVIEW INBOUND CONTACT NUMBERS:

+27 87 250 5533

+27 21 8300 711

DEBT REVIEW ENQUIRIES ESCALATION MANAGEMENT ORDER CONTACT DETAILS

Kindly note that escalations must only be done once you have sent your request to the above-mentioned contact email addresses and if your requests are out of SLA in lieu Debt Review forms response business days stipulated in the NCR Act

Kind Regards,

Denvor Rank

Operations Manager: Process Recoveries

1st line escalation

Aletta Tokollo Molelekeng

Debt Review: Team Manager

D: +27 11 285 7247

E: AlettaM@normanbissett co za

2nd line escalation

Denvor Rank

Operations Manager: Process Recoveries

O: +27 21 830 0750 (Ext 6062)

E: denvorr@nimblegroup co za

3rd Line escalation

Zivia Koff

Specialised Process Manager

D: +27 21 492 4554

E: ziviak@nimblegroup co za

We trust this communication finds you well and that it will improve our service to you

It is of utmost importance that debt review documentation is sent to the correct email address to ensure timeous feedback and action.

CAPITEC BANK CONTACT DETAILS

Further to the above, please ensure that only the channel email address applicable to the documents being submitted is used. Sending emails to multiple email addresses will result in a delay or even no feedback or action.

CAPITEC BANK ESCALATION CHANNELS

1 Jolene Pieters Team Leader: Debt Review (Court Orders/Forms/Inclusions) JolenePieters@capitecbank.co.za 2 Cindy Mauritz Manager: Debt Review CindyMauritz@capitecbank.co.za

3 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za Proposals

1 Meghan Bruiners Team Leader: (Proposals) MeghanBruiners@capitecbank.co.za

2 Cindy Mauritz Manager: Debt Review CindyMauritz@capitecbank.co.za

3 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za General Enquiries, Refund/cancellation requests , Termination queries, Updated COB’s, Payment queries

1 Nathan Slaverse Team Leader: Enquires Nathanslaverse@capitecbank.co.za 2 Carolina Visser Manager: Process Recoveries CarolinaVisser@capitecbank.co.za

1 Mfundo Xaba Officer: Market Conduct Oversight MfundoXaba@capitecbank.co.za

2 Dries Olivier Manager: Market Conduct and Oversight DriesOlivier@capitecbank.co.za

Reckless Lending Queries

1 Whitney Jardine Team Leader: Recoveries Risk Support WhitneyJardine@capitecbank.co.za

2 Zayaan Jurgens Manager: Recoveries Risk Support ZayaanJurgens@capitecbank.co.za

Credit insurance claims

1 Grant Griffith Jessica Rademeyer Kanyisa Mbiza Team Leader: Insurance Claims GrantGriffiths@capitecbank.co.za JessicaRademeyer@capitecbank.co.za KanyisaMbiza@capitecbank.co.za

2 Brigitte October Performance ManagerInsurance Claims BrigitteOctober@capitecbank.co.za

Telephonic queries lodged

1 Laetitia Pretorius Team Leader: CCS Queries LaetitiaPretorius@capitecbank.co.za

2 Tracey Govender Manager: Recoveries Administration TraceyGovender@capitecbank.co.za

Sincerely,

17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za

To register for Legal Web Access: lwac@africanbank.co.za

Reckless Lending investigations: RLA@africanbank.co.za

DETAILS COMING SOON For more

ESCALATION PROCESS

DC QUERY PROCESS

NEDBANK DRRS

Debt Counselling Query Resolution Contact Points and Escalation Process

Email submissions (Level1)

Email: DebtCounsellingQueries@nedbank.co.za

To be used as a first point of contact for all written communication

Call centre (Level 1: Alternative) Tel: 0860 109 279

To be used as a first point of contact for all telephonic communication

Attended to by Queries Specialist (Level 2: First Escalation) dcescalation1@nedbank.co.za

To be used only where no resolution is found from first point of contact after 5 business days

Attended to by Team Leader and Queries Specialist (Level 3: Second Escalation) dcescalation2@nedbank.co.za

To be used only where no resolution is found from the first escalation after 5 Business days

Attended to by Support and Escalation Manager (Level 4: Final escalation) nbdcescalations@nedbank.co.za

To be used only where no resolution is found from the second escalation after 5 Business days

proposals@consumerfriend.co.za