SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE
STOP FIGHTING YOUR
DEBT COUNSELLOR! November 2019 www.debtfreedigi.co.za
DEBICHECK: SIMPLIFIED DebiCheck is so simple it can be summed up in just a few steps. Let us show you what it is and how it works.
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Debt Counsellors often wonder if the person they are sitting talking to about their financial problems has what it actually takes to get out of debt. You see, most people don’t like dealing with the consequences of having spent more than they have and going into debt. That’s pretty common. Those who reach out for help through a Debt Counsellor prove that they are willing to at least talk about and try to do something about their debt. That’s somewhat uncommon but do they have what it takes to make it all the way through? Every day we, at Debtfree Magazine, speak to people who stopped working along with their Debt Counsellor and ended up dropping out of the program only to find out, months or years later, what a huge mistake they have made. They may have just lost their car or just found out they have judgments against their name or simply that they cannot
get more debt from another credit provider to add to their existing mountain of debt. Debt review was designed to be started and finished. The law makers seemingly never imagined that people would treat it like a ‘pay as you go’ mobile phone plan and think that they could get into the process and then just leave before having paid up all their debts. So far about 600 000 people have proved those lawmakers wrong. So, how do you avoid becoming one of this massive crowd of failed debt review drop outs? There are a variety of things that you can do that will help you increase the chance of making it through and reducing your risk of dropping out. This issue we look at a number of ways that you could begin to work against your own Debt Counsellor and be shooting yourself in the foot financially. We also have news, tips, reviews and updates for you to ensure you stay informed and equipped for success. If you have been hearing about Debicheck but are wondering
what it is and if it will impact on your life then be sure to check out our new monthly feature on the topic. This issue we take a moment to discuss some industry developments and even a little controversy. We hope these informative articles help you push through some of the more obvious dangers and help you continue on your rather noble goal of becoming debt free.
FROM THE
E D I T O R
STOP FIGHTING YOUR DEBT COUNSELLOR!
DANGEROUS DECEMBER
DEBICHECK
NEWS
SERVICE DIRECTORY
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C O N T E N T S
STOP
FIGHTING YOUR
DEBT COUNSELLOR!
WORK WITH YOUR DEBT COUNSELLOR, NOT AGAINST THEM When a consumer starts their debt counselling journey they put a lot of trust in the Debt Counsellor they have chosen to assist them. This professional knows a lot about how banking works, the National Credit Act and also the court system. They are there to create a reasonable plan and see you through the process. It seems unlikely then that a consumer could start working against this very same professional that they are paying fees to each month but strangely it often happens. How can you end up working against the same person that you have asked for help and how can you avoid falling into traps that so many have fallen into in the past?
STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
AT THE START When you begin your debt review the Debt Counsellor that you have asked for help will spend many hours learning more about your debts and your financial habits. They may spend days negotiating with credit providers in advance of your matter going to court. Much like a personal trainer at the gym will try to push their clients to make an effort to get fit, a professional Debt Counsellor will try to motivate you to cut out bad spending habits, adopt new ones and switch to a realistic monthly budget. What are some ways that you may be working against your Debt Counsellor even at this early stage? To effectively help you the Debt Counsellor needs to know all the facts. Now, it is a relief for most people to start to talk about their debts and how it is affecting them and their family. Many of us are very shy about our debts and even somewhat ashamed. It is sadly not uncommon for consumers who are looking for help to downplay certain debts and even to leave out certain expenses or obligations when talking to their Debt Counsellor. This is one way that we can undermine the process right from our first meetings with our Debt Counsellor. So, have you told them everything?
STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
LOW LEVELS OF COMMITMENT For many people starting debt review, they fail to realize that they have been making bad financial decisions for a long, long time. In our minds, we often feel like we are the victim and circumstances alone have put us into his tricky situation. We forget that it was us who spent all that money and failed to live within our means. True, circumstances may have suddenly shifted dramatically leaving us with big expenses but we need to acknowledge that we are still part of the problem. We also have to realize that debt review is a serious solution to a serious situation and that we need to fully commit to the process.
Many people feel like they will start the process and then once their situation gets a little bit better they will quickly leave the process and go back to their debt addiction and bad spending habits. A surprisingly large amount of people seem desperate to go and again take on more debt that they cannot afford, at the very first chance they get. Debt review is a way to get out of debt‌not to get out of some debt and then go out and get another huge amount of debt. It is about changing the way you look at debt and credit use. If you are not 100% committed to getting rid of all your debts then you are already mentally working against your Debt Counsellor since they will be asking you to make sacrifices that you will superficially agree to now but never intend to keep.
STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
YOUR SPENDING & SAVING Your Debt Counsellor will look at how you have been spending money each month and ask you to reduce your spending. They will suggest a budget amount that they feel allows you to cover your daily needs and even save a little towards bigger annual expenses while still paying off your debt. You are not going to like the figure they give you. It is going to seem too little. This is because not only have you been over spending but to get rid of all your debt you are going to need to change how you shop, where you shop, when you shop. You are perhaps going to have to change where you live and how you get around. Fortunately, a good Debt Counsellor won’t just throw a figure at you. They will also sit and talk with you about how you can adjust your habits to fall within that budget.
STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
If you overspend each month during the process and start to use the funds in your budget that are meant to be put aside for annual expenses (like your car license or replacing tyres or paying for new school clothes in Jan) then you are fighting against your Debt Counsellor. They have asked you to make some serious cuts and get smart about shopping and spending and you are refusing to make the big changes needed to stick to your budget. It is like someone reading about a diet and then saying they will try it but then cheating on the diet every chance they get. Will they successfully reach their weight goals? No and neither will you if you refuse to adjust to your new budget figure. You need to mentally and emotionally embrace your suggested budget to make the process work.
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STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
TALK TO MY LAWYER Some greedy credit providers and collections agents (who work on a commission basis) may contact you while you are in debt review and try to tell you to leave the process for one reason or another. A common trick is to say that no payments have been received. They try to erode your confidence in the process and your Debt Counsellor. They ignore the fact that debt review is a legal process and should be done via the courts. They do not want to wait until your attorney is present to try to talk to you. Instead they secretly try to offer you what seems like a good deal to draw you away from the legal protection that debt review provides. If you start to negotiate with credit providers on your own without your Debt Counsellor or your attorneys then you are working against them. They have a detailed plan that involves every debt that you have and fits together as one united solution and you may be undoing all their hard work by making arrangements outside of the courts. Avoid doing this. If contacted by a collections agent explain that your matter is at court and they need to talk to your attorneys and should leave you alone. Feel free to record them on your mobile phone if they persist.
KIM ARMFIELD
AND ASSOCIATES
When debt review clients don’t pay they put your entire practice at risk! We make sure you get paid for the work you’ve already done! Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za
DEBT REVIEW SCHOOL If you change phone numbers but forget to tell your Debt Counsellor or PDA you may not get your monthly statement.
STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
COMMUNICATE Many times a debt restructuring plan will be made over several years. Paying off debt over time is pretty normal but under debt review it is not uncommon for debts to be paid over 5 years or so (maybe more). It would be naive to think that so much time can go by without you running into a variety of challenging situations. They may have to do with family member’s health, your accommodation or your work situation. When you run into these challenges along the way you may fall back into bad habits of trying to throw money that you don’t have at the problem. This is because for years you were able to do so while using credit. Now with your changed financial position you should exercise caution. When you run into these challenges you should immediately contact your Debt Counsellor. Your Debt Counsellor will make suggestions on how you could deal with the challenge in such a way that you can still stay under debt review and protect all the progress you have already made. If you do not pick up the phone when these hard times come along then you are working against your Debt Counsellor and sabotaging your chances at financial freedom.
STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
MAKE YOUR PAYMENT This may seem like the most obvious thing to do. If you are thinking about not making your payment or making only part of your payment then prepare for a world of chaos to follow. You are really about to complicate your life and you will be heading back to the old situation where you were getting hounded by collections agents and attorneys all the time. If you miss a payment and then expect the debt review to somehow carry on as normal, you are fooling yourself. If you expect that the Debt Counsellor will, for some reason, “take your side” and help force the credit providers to accept your breaking the court order then you are once again fooling yourself. True, the Debt Counsellor gets a small fee out of your overall repayment each month (which would otherwise go to the credit providers – so it is their money too) but they are not there to help you break a court order. By missing a payment you are directly fighting against your Debt Counsellor and the process. So, always make your payment.
Take Back Control Of Your Finances We provide a remedy specifically for over-indebted consumers which involves restructuring of debt payments, lowering interest rates and fees and lengthening payment terms. Debt Counselling could be the best gift you give yourself.
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STOP FIGHTING AGAINST YOUR DEBT COUNSELLOR!
WORK WITH YOUR DEBT COUNSELLOR TO MAKE A SUCCESS OF YOUR DEBT REVIEW
There are many small ways where you can do things to ensure the success of your debt review. If you are regularly communicating well with your Debt Counsellor; if you are sticking to your budget and even saving a little; if you are mentally and emotionally invested in the process and willing to make your payments no matter what, then you will eventually be totally debt free. Like a person who works along with their personal trainer at gym, the results will come. Soon you will look and feel great. Sticking with the debt review process and not getting distracted by empty promises of collections agents or even misleading adverts about ‘getting out of debt review’, will ensure that you break your credit addiction. So, take a moment to think about some of the things we have discussed and ask yourself if there are things you need to watch out for and avoid. Don’t shoot yourself in the foot and sabotage your debt review. Rather focus on your future, pay off your debt and soon all these financial stresses will be a distant memory.
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DANGEROUS Dangers for Consumers If you do not watch your spending you could find that you spend more than you planned as you get swept along in the holiday mood (and holiday gift shopping) that happens in December. Before you know it, you may not have enough funds to pay your regular debt repayment. If you ‘short pay’ or miss a payment you face the danger of credit providers starting new legal action against you to collect debts, since you are not cooperating with the debt review. You could lose all the progress you have made and even lose your assets. It will certainly cause you a lot of stress and great hardship. Please avoid this by making sure to watch your budget and spending in December. If you get paid early then try pay your debts sooner.
DECEMBER Dangers for DCs Your clients may fail to make payments in December and you may need to abandon them and terminate your services due to their non cooperation. You may also need to advise credit providers that this former client is not cooperating with the process. This will leave them without your help and send their debts spiraling out of control as creditors pounce. It will also leave them trapped outside the credit market for years or even decades. Reduced client payments can also affect your aftercare revenue. Can you help your clients to avoid putting you in this awkward situation? Your PDA system may enable you to send reminder messages via sms or email during the start of the month to warn them of the danger and to encourage payments. Some smaller DCs organize staff to call many clients and remind them to make their payments. Others ask clients if they would like to make their regular payment slightly early during December to remove the temptation to overspend part of their debt review payments. Since sales are normally slow in December you may find your team has the time needed to make some extra effort to help consumers stay focused during dangerous December.
DCRS & INITIAL INTEREST DCRS changes which are aimed at reducing end balance differences Starting in late November 2019 the DCRS system will now begin to add interest to the consumer’s balances from the date of the Certificate of Balance (provided by credit providers to Debt Counsellors). This will run until the proposal start date. The system will automatically do this in the background. The idea is to reduce the differences between what is shown on PDA systems and the credit providers systems. It can be very disappointing for a consumer to think they only have one month left to go repaying a smaller debt only to find out that due to end balance differences caused by interest calculations right from the start of the process they actually are going to have to pay for an extra month or two. More than that, these delays can then affect when other credit providers can expect to get some of the debt repayment that is freed up by paying off the first debt. Most Debt Counsellors advocate using these freed up funds to speed up repayment of the other debts helping consumers get out of debt sooner.
DEBT REVIEW | CREDIT LAW | LITIGATION CONTRACTS | FAMILY LAW | WILLS & ESTATES
KIM ARMFIELD
AND ASSOCIATES
Did you know that Debt Mediation can be done legally? Contact us to find out how. Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za
UNDERSTANDING THE ONGOING CONFLICT SURROUNDING DCRS Many years ago an organisation called the National Debt Mediation Association came up with a rule set for calculating how to repay debt in a way that credit providers would be happy with (mostly). This was called the NDMA rule set. Since this organisation was set up or funded by credit providers to divert people away from debt review initially, it was not super popular with most Debt Counsellors. This NDMA rule set later became the foundation of an almost identical set of rules promoted by a task team on debt counselling organized by the National Credit Regulator. The task team suggested that all Debt Counsellors try to use these rules which credit providers liked. Most Debt Counsellors were unhappy that a rule set seemingly formed by credit providers was being thrust upon them and refused. Especially some Debt Counsellors who pointed out that there may be mathematical issues with the calculations and the fact that Section 103(5) was not included. Many years later the NCR issued a guideline that promoted the findings of this very old 2009 task team.
UNDERSTANDING THE ONGOING CONFLICT SURROUNDING DCRS CONT’D
Many of these concerns were progressively addressed and additional features were added to the system over the years. The NCR ultimately became a fierce supporter and advocate of the system and it seems as of 2019 that the DTI are now following suit. There are plans underway to force Debt Counsellors to help pay for the upkeep of the DCRS system. Some Debt Counsellor still refuse to use the system, while many others have simply grown weary of the systems many past errors and limitations. Some credit providers (like Wesbank and other VAF credit Providers) had issues around cars with balloon repayments which seriously negatively impacted on DCRS use. New changes have already been made (eg with Balloon repayments) and other pending changes may address other concerns. The NCR and Credit Industry Forum hope that more Debt Counsellors will eventually make use of the system despite its checkered past.
DEBT REVIEW SCHOOL If you get a call from a collections person tell them to talk to your lawyer. Debt review is a legal process via court. Don’t negotiate without your lawyer.
What if...
YOUR CLIENT’S VEHICLE IS STOLEN OR WRITTEN OFF?
Is he really insured, and if so, properly? Could the insurer repudiate the claim because of his debt review status? As he cannot borrow, how does he replace his vehicle? Since he can’t get more credit, how does he replace his vehicle?
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MA XIMISING INSUR ANCE RELATED INCOME
PARTNERSHIPS How Meliorleaf partnerships with Debt Counsellors work. We keep you advised regarding your clients to ensure they are covered properly and remain covered. We remunerate you, ongoing, for what you choose to do: Some debt counsellors want to be actively involved in arranging and managing insurance relationships, and we fairly share commissions earned Some debt counsellors are also registered Financial Services Providers. They can advise clients and provide a full broking service, and are entitled to earn the full commission But, Meliorleaf understands that some debt counsellors cannot or do not want to be actively involved. However, they do want their clients to be properly insured: For these debt counsellors, Meliorleaf can provide a fully outsourced turnkey solution. What’s more, we will still provide you with ongoing remuneration on all active policies.
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HOW DEBIT ORDERS ARE CHANGING Changes are coming to the way that you will approve of new debit orders in the future. The new way of doing things is called Debicheck. Over recent years, debit orders have been processed in 2 different ways called AEDO and NAEDO (one is authenticated and the other is not). These current forms of debit orders will still be able to run for some time but you will find that companies will now ask you to authenticate new debit orders by means of Debicheck. Eventually AEDO and NAEDO debit orders will disappear and have to be replaced by the new system. To try to incentivize companies to use Debicheck, all debit orders that are authenticated with the new Debicheck process will get first priority when it comes time to actually take the money out of peoples’ bank accounts. This is called the “early processing window” in the payment industry. Once those Debicheck authenticated payments have been made only then will the other types run. A Protection Against Fraud The good news for consumers is that once they have authenticated a new debit order once they do not have to do so again and again every month. They would only be asked to authenticate the debit order again if the details change dramatically. Eg. If you were paying R100 and suddenly it shoots up to R500 or something. Then the fact that the bank contacts you to ask if the amount should suddenly go up from now on will alert you to possible fraud. Visit www.debicheck.co.za for more info or talk to your Payment Distribution Agents for more information. Be sure to check out upcoming issue of Debtfree Magazine for even more information about DebiCheck.
NEWS S&P DOWNGR ADE OUTLOOK ON SA’S ALREADY ‘JUNK’ STATUS International Rating Agency S&P Global has followed suit with other industry role players like Moody’s and changed what is called its ‘outlook‘ (what they think is going to happen) on SA’s sovereign credit rating from ‘stable‘ (which mean they think things will stay the same) to negative (things are going to get worse) this month. S&P already rate SA Sovereign credit as “junk” status.
NEDBANK: NEW HEAD OF DEBT REVIEW After many years at the helm former Debt Review head Ms Denise Hartley has moved from Nedbank over to FNB. The team will now be led by Laurien Kemp. Colleagues describe Laurien as having “great experience” and as knowing both “the people and the process well”.
REPO R ATE UNCHANGED Despite the hopes of some economists the Repo Rate remained unchanged in November at 6.5%. Though some people were rather disappointed and had expected a small drop to help fuel end of year spending etc. the MPC did not feel there was room for a drop in the rate and would like to see a little stability across the economy.
Die Republiek van
SKYT AFRICA Hi Almal, Ek weet die redaksie praat hierdie maand oor hoe verbruikers aanklop by DC’s vir hulp en dan die hele proses in die wiele ry deur die proses te vertraag, betalings te staak en daarna wonderwerke verwag. Daar is seker redes hoekom mense van besluit verander maar dan moet hulle pa staan vir daardie besluit en nie ander verkwalik nie. So gepraat van besluite ek lees die volgende raak (Rapport 17 November 2019 – met erkenning aan Riana de Lange). In die tweede kwartaal van hierdie jaar, te wete tot einde Junie was daar sowat 748 miljoen navrae oor verbruikers se kredietgeskiedenis, dit verteenwoordig n styging van 97% in vergeleke met die ooreenstemmende tydperk in 2018. Hierdie is direk verwant met aansoeke vir skuld, waar n finansiële dienste verskaffers n kredietnavrae op verbruikers doen – moet dit nie verwar met kredietverslae wat jou krediettelling weerspieël nie.
Ek sukkel om sin te maak van hierdie syfer, het die mensdom heeltemal die kluts kwyt geraak? Kan verbruikers nog steeds, ten spyte van al die waarskuwingstekens, onder die wanindruk verkeer dat nog skuld n oplossing kan bied? As die een kredietverskaffer negatief antwoord word daar net voortdurend aansoek gedoen by ander kredietverskaffers in die hoop dat iemand tog gaan ja sê? Dit blyk so want daar is nie genoeg krediet aktiewe verbruikers met n goeie krediettelling om hierdie syfer gestand te doen nie. Is dit een van die redes waarom verbruikers n DC nader, luister na die voorwaardes, teken en daarna besluit miskien is nog skuld die oplossing – daar is mos plekke wat adverteer al jou skuld word gekonsolideer dus betaal jy net n enkele paaiement – of self herhaaldelik aansoek doen (sonder sukses) en wanneer alles gefaal het, terug gaan die DC met die hoop dat die kastaiings nou uit die vuur gekrap gaan word en dan die DC wil blameer. Ter afsluiting wil ek die syfer herhaal 748 miljoen kredietnavrae, malligheid, en dan lê Black Friday nog voor! Groete, Christo
Christo Hattingh Kyk gerus my LinkedIn profile: https://www.linkedin.com/in/christo-hattingh-351a52130/ * Seriously please do let us know if you found this article to be funny/offensive/amusing/interesting feedback@debtfreedigi.co.za
HOW DO YOU COMPARE? Ever wondered how your income compares to the majority of South Africans? Are you rich or poor compared to everyone else? Wonder no longer, you can use this interesting online tool from the South African Labour & Development Research Unit:
www.saldru.uct.ac.za/income-comparison-tool/
It will reveal where you score (based on your income) compared to other South Africans. You simply capture one or two figures and it will show you on an easy to understand graph.
We appear in the following courts and act as a correspondent for Dc’s and their attorneys. ATLANTIS BELLVILLE GOODWOOD CALEDON CAPE TOWN WYNBERG CERES GRABOUW
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Check out our Facebook page. We encourage all registered DC’s who are not affiliated with an association to join so that DC’s get the opportunity to influence decisions taken by the NCR.
Join our discussion about default and debt review (as well as the impact on Section 103(5) as a result) on our members only Facebook page. www.allprodc.org
DCRS changes are now live: Interest will now be run in the background from the date of CoB to help reduce end balance differences.
www.bdcf.co.za
October saw our last regional meetings till early 2020. Members are asked to help warn consumers about “get out of Debt Review� scams. Please use our new consumer article sent via email. www.dcasa.co.za
NDCA are ready to help consumers who are struggling with debt. Visit our site for more information
DEBT REVIEW SCHOOL
Ever wondered how your income compares to the majority of South Africans? Are you rich or poor compared to everyone else? Wonder no longer, you can use this interesting online tool from the South African Labour & Development Research Unit:
December is one of the most dangerous months for people under debt review. Many people www.saldru.uct.ac.za/incomeoverspend and miss their debt comparison-tool/ review payment. Don’t make this BIG mistake! It will reveal where you score (based on your income) compared to other South Africans. You simply capture one
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PENNY WISE Cathy Foster Debt Counsellor – NCRDC1977 Penny Wise Debt Counselling Tel: (011) 679 1540 Fax: 086 719 3378 Mobile: 083 298 4467 Email: cathy@pennywise.co.za www.pennywise.co.za
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
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Armani Debt Counselling Take the First Step to Financial Freedom Tania Dekker Tel: 011 849 3654 / 7659 www.armanigroup.co.za
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Specialist Debt Management Centre Beverley Ludick, NCRDC948 Pretoria Tel: 012 377-3557 Email: obligco@gmail.com Email: dc@obligco.co.za www.obligco.co.za
NCRDC197 Tel: 011 660 9970 Fax: 086 540 5017 KRUGERSDORP e-mail: nicky@nvdmdc.co.za www.nvdmdc.co.za
Creators In Financial Wellbeing NCRDC677 You Are Not Alone We’ll handle your creditors so you don’t have to! 1 Dingler Street, Rynfield, Benoni 0861 10 11 00 info@debtmend.co.za www.debtmend.co.za
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016 423 3029 082 812 5442 info@resolutiondebt.co.za
CCDC Consumer Care Is our Priority. Tel: 018 462 4263 / 073 624 6949 Email: info@ccdc.co.za www.ccdc.co.za
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
DEBT NO MORE - NCRDC1973 Christelle du Toit
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
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MV Business Empowerment 9 River Road Morning Hill Bedfordview (next to Eastgate mall) Tel: 083 490 3339 velaphi@infitech.co.za
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Get your own dedicated Debt Counsellor from beginning to end. Our team of friendly & efficient support staff are ready to answer your ques�ons.
021 204 4711 067 211 4913 info@debteezy.co.za www.debteezy.co.za
South Africa’s largest and most trusted, multi-award winning Debt Counsellor. National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
KWAZULUNATAL
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
The simple way to a debt free, stress free life! DEBT COUNSELLING Debt Review Specialists 23 Coronation Road Mithanagar Tongaat 4399 Tel: 071 222 9481 Tel: 032 944 3446 admin@kmadebt.co.za www.kmadebt.co.za
FINANCIAL COACHING MONEY MANAGEMENT EMPLOYEE ASSISTANCE PROGRAMMES 031 303 3690 / 084 250 2356 romie@debtfinesse.co.za www.debtfinesse.co.za
FINESSE
Get
¨ debt relief with our help today!
082 937 7874 082 812 5442 denise@kzndebtcounselling.co.za
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za
Get your own dedicated Debt Counsellor from beginning to end. Our team of friendly & efficient support staff are ready to answer your ques�ons.
021 204 4711 067 211 4913 info@debteezy.co.za www.debteezy.co.za
National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
FREE STATE
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
LIMPOPO National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
Depopulating a generation of over indebted and populating a debt free generation. Office no 2, 5 A Schoeman Street, Polokwane Tel: 0152912731 Tel: 0877028518 Email: admaau66@gmail.com
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
www.maaudebts.co.za 2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
GMC Debt Solutions 52 Kerk Street Lydenburg Tel: 087 802 7054 Tel: 087 151 1034 www.gmcdebtsolutions.co.za
National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
MPUMALANGA
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
We are passionate about helping people become DEBT FREE! 022 713 3766 marius@drs-debt-help.co.za facebook.com/drsdebthelp www.drs-debt-help.co.za NCRDC1670
National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
NORTH WEST
Depopulating a generation of over indebted and populating a debt free generation. Office No. 6, Prime Pharm Building, 36 Dr Nelson Mandela Drive Tel: 0186320053 Tel: 0877026744 Email: papi@maaudebts.co.za www.maaudebts.co.za
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
NORTHERN CAPE
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
EASTERN CAPE
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
WEBSITE | www.debt-therapy.co.za
debt therapy
integrity guaranteed
debt therapy is registered with NCR | NCRDC49
National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
Drastically reduce your monthly debt repayments Let US help 0861111863 Regain control of your finances www.debt-therapy.co.za
" There is no Dignity quite so Impressive and No Independence quite so Important, as Living within your Means. - Calvin Coolidge "
WESTERN CAPE
For your Convenience Our Range of Services are Available to you Anywhere in South Africa! Jackie Coetzee 079 317 8557 documentswc@fusiondc.co.za
“There is no dignity quite so Impressive and No Independence quite so important as Living within your Means - Calvin Coolidge” For your Convenience Our Range of Services are Availble to you Anywhere in South Africa! Jackie Coetzee 079 317 8557 022 713 2021 documentswc@fusiondc.co.za
CHOOSE YOUR FINANCIAL FREEDOM TODAY Tel: 021 204 8001 • Email: dc@ffsdc.co.za
www.financialfreedomsolutions.co.za dc@ffsdc.co.za www.financialfreedomsolutions.co.za
ISISEKO DEBT HELP Get Your Life back on track TEL: 087 230 0223 FAX: 086 551 1649 EMAIL: makanti@isiseko.co.za WEB: www.isiseko.co.za
WESTERN CAPE
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions
Louwnet Debt Consultants NEXT LEVEL DEBT MANAGEMENT AREA SPECIALIST: Durbanville Brackenfell Kraaifontein
Ÿ Ÿ Ÿ
NCRDC1142 No 2 Golden Isle Building 281 Durban Road, Oakdale, Bellville, 7535 Tel: 086 111 3749 Email: help@zerodebt.co.za www.zerodebt.co.za
067 068 5604 louwnetdc@gmail.com facebook.com/LouwnetDebtConsultants
DebtZen
for peace of mind
We are passionate about helping people become DEBT FREE!
021 987 1835 021 987 2232
022 713 3766
065 939 9886
marius@drs-debt-help.co.za
leads@debtzen.co.za
facebook.com/drsdebthelp
www.debtzen.org
www.drs-debt-help.co.za
NCRD3032
NCRDC1670
South Africa’s largest and most trusted, multi-award winning Debt Counsellor.
Your Guide to Financial Wellness and Recovery 0861 229 922 info@debthero.co.za www.legalhero.co.za
086 999 0606 info@debtbusters.co.za www.debtbusters.co.za
2014
2016
2017
Debt Review Awards
Debt Review Awards
Debt Review Awards
WINNER
WINNER
WINNER
WESTERN CAPE
CONSUMER DEBT SUPPORT Annienne Nel NCRDC2452 Kairo’s House, 22 Fairfield Southstreet, Parow, 7550 Office: 021 930 5791 Cell: 082 641 2328 Fax: 086 563 3264 e-mail: info@debtcentre.co.za www.debtcentre.co.za
“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za
RIGHT STEP TO A DEBT FREE LIFE. 086 111 2274 081 785 3724
Get your own dedicated Debt Counsellor from beginning to end. Our team of friendly & efficient support staff are ready to answer your ques�ons.
021 204 4711 067 211 4913
info@logicaldebtsolutions.co.za www.logicaldebtsolutions.co.za
info@debteezy.co.za www.debteezy.co.za
SUPPORT SERVICES
011 451 0041 0860 072 768 www.dcmax.co.za
DC Opera�on Centre (PTY) Services:
COMING SOON
17.1, 17.2, Proposals
TRAINING
Court Applica�ons Call Centre Payment Division Contact Elmarie 011 394 8042 083 232 1908 admin@dcopera�ons.co.za www.dcopera�ons.co.za
011 394 8042 083 232 1908 admin@dcoperations.co.za
DEBT 086 126 6562 debt@one.za.com www.one.za.com
INSURANCE
LEGAL
www.embattornerys.co.za
Liddles & Associates “It always seems impossible until it is done” N. Mandela (T) 021 930 5790 (F) 0866070940 (E) frontdesk@liddles.co.za www.liddles.co.za
Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.co.za
RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 021 202 1111, f: 021 425 0875 Email: roger@rmbrown.co.za
Your Debt Counselling Attorneys Johannesburg | Cape Town Andre Van Zyl 021 494 4862 Kim Armfield Attorney & Family Law Mediator Address: Unit 1B, FinansHuis, 7 Voortrekker Road, Bellville Tel: 021 949 1758 / 021 945 2526 Office cell: 084 8588 284 kim@legalwc.co.za
info@bassonvanzyl.com
We are a Port Elizabeth based law firm capable of assisting Debt Counsellor’s throughout South Africa with matters within the following areas of jurisdiction: Port Elizabeth; New Brighton; Motherwell; Uitenhage; Hankey; Jeffreys Bay; and Humansdorp 082 974 0866 carla@cvlaw.co.za
www.bassonvanzyl.com
CREDIT BUREAUS
Xpert Decision Systems (XDS) South African information bureau. Cape Town | Johannesburg +27 11 645 9100 info@xds.co.za www.xds.co.za
www.cvlaw.co.za
PAYMENT DISTRIBUTION AGENCIES
DC Partner 044 873 4530
COLLECTNET +27 12 140 0602
Hyphen PDA 011 303 0060
intuitive 0861 628 628
SYSTEM PROVIDERS
FINWISE - INNOVATIVE DEBT M
Tel: 011 451 0041 Tel: 0860 072 768 www.maxpayments.co.za
Debt Review Software Tel: 016 004 0031
South Africa’s premier debt management solution www.finwise.biz
•
•
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‘’ I was pleasantly surprised by our experien new system is intuitive and e Debt counsellor Eas
CAPITEC CONTACT DETAILS
Form 17’s Proposals Court documents General Queries Refund Requests / Cancellation of Debit Orders Complaints Insurance Certificates Sharecall Contact Number
ccsforms17@capitecbank.co.za ccsproposals@capitecbank.co.za ccsdebtrevieworders@capitecbank.co.za ccsdebtreviewqueries@capitecbank.co.za ccsrefundrequests@capitecbank.co.za ComplaintManagement@capitecbank.co.za coming soon 086 066 7783 - Select Option 2
ESCALATION PROCESS COMING SOON
Turnaround Time
Debt Review DepartmentEmail Address
Contact Details Standard Bank Debt Review Debt Review Call Center:
0861 111 525 or 0861 111 402
Debt Review Documents*:
DRApplications@standardbank.co.za
Debt Review Service requests:
debtreviewservices@standardbank.co.za
5 days
Debt Review payment queries:
DRPayments@standardbank.co.za
7 days
Debt Review administrative requests**:
DebtReviewAdmin@standardbank.co.za
5 days
Debt Review complaints and escalations:
debtreviewcomplaints@standardbank.co.za
5 days
Reckless Lending Allegations
recklesslendingallegations@standardbank.co.za
*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders **Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up letters; account closure instructions; settlement balances; or outstanding balances
Other Standard Bank areas Credit Card
086120 1000
Diners Club
0113588400 / 0860346377
Vehicle Asset Finance Recoveries
0861102347
Vehicle Asset Finance Collections
0861102347
Home Loans Pre Legal
0860102270
Home Loans Customer Service
0860123001
Standard Bank Insurance
0860123911
Deceased Estates
0861001868
CALL CENTER Contact
0861 005 901
Function For your convenience we now offer the opportunity to call our contact centre and be transferred to specic departments. Note that our consultants in these departments are subject matter experts and will best be able to assist you for a swift resolution. Please note; choosing the incorrect option could delay the resolution of your query. Option Option Option Option Option
1: 1: 2: 3: 4:
Updated balances, statements, settlements, refunds and general enquiries Any COB related queries Any Proposal related queries Any termination related queries
Turnaround Time
Function
Certicate of Balance DRCob@absa.co.za
5 Business Days
Processing of the 17.1 application.
DRTransfer@absa.co.za
5 Business Days
Manage all debt counsellor swaps and system changes.
DCCOBQueries@absa.co.za
5 Business Days
Manage all COB escalated queries and follow-ups.
Debitordercancellations@absa.co.za
5 Business Days
Manage all debt order cancellation requests.
DCRCAssessment@absa.co.za
10 Business Days
Manage reckless lending allegations.
KYC DCKYC@absa.co.za
For return of KYC Forms.
Authorised Financial Services Provider and a registered credit provider (NCRCP7) Absa idirect’s FSP 34766 Absa Insurance Company’s FSP 8030
Turnaround Time
Function
Proposals DCProposalquery@absa.co.za
10 Business Days
Manage all proposal escalated queries and follow-ups.
DRProposals@absa.co.za
10 Business Days
Processing of the following documents: 17.2, proposals, proof of insurance, 17.3 & supporting documentation.
Legal Courtapp@absa.co.za
5 Business Days
All legal documents to be provided to this department for review.
Termination DRTerminations@absa.co.za
10 Business Days
Manage all termination queries, reinstatements requests and follow-ups.
17.4@absa.co.za
10 Business Days
Manage all voluntary termination requests.
Clearance DCClearanceCerticate@absa.co.za
5 Business Days
Manage all clearance-related queries and requests.
Service Types of queries managed by this department; Account closure conrmation/request. Balance conrmations/ query. Account status conrmation, statement request. Paid up letter request. Refund request. All relevant operational queries to be referred to operational queues mentioned. Debtreviewqueries@absa.co.za
10 Business Days
Entry point for all query-related matters.
Debtreviewmanager@absa.co.za
5 Business Days
Escalation point for all query-related matters.
.
First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.
DC Query Process DC Query Process
www.nedbank.co.za
17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za To register for Legal Web Access: lwac@africanbank.co.za Reckless Lending investigations: RLA@africanbank.co.za
ESCALATION PROCESS DETAILS COMING SOON
