SOUTH AFRICA’S DEBT COUNSELLING MAGAZINE
THEY’RE COMING FOR YOUR CAR! September 2018 www.debtfreedigi.co.za
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Dealing with debt stress can leave you wishing you could just get away and escape your problems for a day or two. That’s why long weekends and public holidays can be a real relief. That’s also why the first day back at work after a break can be tough. Debt stress is one of those things that make its way into almost every day. It hits you when you are at the shop thinking about if you can afford to buy certain items. It hits you when you are thinking about payday coming up and how quickly your money disappears. It even hits you while you are lying in bed at night thinking about life, the universe and everything. It impacts on your relationships and mood. Wouldn’t it be great to get away from all that stress? Well, you can but not in the way you might think. The truth is that with debt you can’t just run away or stick your head in the sand. You have to rather face it head on. You have to make a plan (sometimes with a little professional help) and then stick to the plan. That
way, you can head to the shop and know how much to spend. You can know how much of your pay check will go towards your debt and what you will take home. Making a plan and sticking to it can even help you sleep better at night. It can be a real relief when you first enter debt review and things start to turn around. Your stress starts to recede. You have a plan and know what you need to do to stick to it. It is like a sudden break from all your debt stress. So, what happens when you have done all that and suddenly someone calls and says they are coming to take your car? PANIC! This issue we talk about what options you have when faced with a possible repossession. It is good to have a plan if this ever comes up, even if you are never faced with this situation. Avoid the panic by knowing what your rights are. We also talk about new court cases which are going to make it easier than ever to get your car and even home back and out of the clutches
of auctioneers. We also have lots of news including a look at how the NCR have done a 180 on the topic of reckless lending (which we covered in the previous issue in some detail). If you are dealing with debt and it is stressing you out then you should think about how you want to handle the situation. Some stresses you can avoid. Others you can manage. Some you have to face head on and crush. You can decide how you want to deal with your debt situation. If you handle it right not only will you reduce your stress short term but you will also end up debt free.
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WHEN THEY COME FOR YOUR CAR
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C O N T E N T S
IF THEY SAY THEY
WANT YOUR CAR
IF THEY SAY THEY WANT YOUR CAR
IF THEY SAY THEY WANT YOUR CAR Having a collections person call you and tell you that your vehicle credit provider has instructed them to come and collect your car is a very scary thing. If you are not in debt review yet and are behind on payments you may wonder what to do. If you are already in debt review and know you have not missed payments you may be confused and concerned that something is wrong. What is the right thing to do?
South Africa’s
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Start getting out of debt today! www.creditmatters.co.za Call our national call centre on
086 111 6197
IF THEY SAY THEY WANT YOUR CAR
ARE YOU BEHIND ON PAYMENTS? The first question whether in debt review or outside of debt review is: have you missed any payments? If so, then your credit provider has the right to (1) ask you to hand back the vehicle so they can sell it on auction or (2) take legal action against you if you do not willingly just give it to them. What the credit provider really wants (it is not your car) is that you bring the account up to date. If you do this they will leave you alone. They know that if they chase you enough you will probably pay (in around 66% of the cases consumers find the money somehow before an asset is sold on auction).
IF THEY SAY THEY WANT YOUR CAR
OUTSIDE OF DEBT REVIEW If you receive such a call and are not yet in debt review then this may be a serious indicator that the time has arrived to enter debt review. You have the option of handing the car over to the collections agent so that they can get their commission. If you manage to find the money to pay the arrears you should be aware that there will be all sorts of extra costs as well (like storage fees etc.). No, it’s not really fair but that’s another way they make money off you. If you can’t come up with the money then say goodbye to your car which will be auctioned off. It is very hard to ever get your car back. Be warned. If you decide you do not want to lose your car then you can simply tell the collections person:”No” and send them on their way. They will try to convince you to sign forms or that there will be many extra costs or that
they just need to keep the car safe. If you want to keep the car and try sort out the debt rather, then just say:�No�. If needs be take out your mobile phone and video the conversation. Why not go to the credit provider and give them a written offer (get them to sign a copy) of how you will make up the missing payments and when? You could also send this via registered mail and keep proof of the letter sent. You may need this later if they take you to court. You can then show this to the judge and prove that you wanted to make a plan. The judge may then approve the plan if they like it and see that you have been sticking to the plan you suggest to catch up payments. You also have the option to try get legal advice or help since this is a serious matter and you can easily lose the asset.
IF THEY SAY THEY WANT YOUR CAR
WHILE IN DEBT REVIEW If you are under debt review and get such a call or sms or visit then do not panic. Step one is to send the person away. Tell them to leave. If they say they are a sheriff of the court then they can do whatever they like if this is true. Simply video them and repeatedly tell them that the vehicle is subject to a new court order (or is at court waiting for the order). Basically send them away. You should chat with your Debt Counsellor the same day. Talk directly to them and not just a member of staff. Don’t just leave them a message. Get them on the phone or go to their office asap.
Your Debt Counsellor will make it a priority to talk to the credit provider in question. They will correspond with them and try see what the problem is. Sometimes it is a miscommunication within the bank between different departments. They may have forgotten to load the new court arrangement onto their system. Their computers may have flagged your car for collection. Do not be quick to blame your debt review or your Debt Counsellor. They will help you protect your asset. It may be necessary to go to court to defend your car. If you get a summons in the post or someone at your old address tells you they got some papers in the mail you should immediately tell your Debt Counsellor and your attorney (who helped with the debt review court application – get their details). Going to court may seem scary but losing you car when you are paying every month is also very scary and unfair. The court can simply order that the credit provider leave you alone (possibly re-include the account into debt review) and even pay all the legal costs.
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IF THEY SAY THEY WANT YOUR CAR
MISSED DEBT REVIEW PAYMENTS? If you have missed any payments then you should be aware that you could lose your car. It does not really matter why you missed the payments. The Debt Counsellor may not be able to convince the credit provider or a court to protect your car if you do not regularly pay for it while under debt review. If you are worried about missing payments while under debt review then you can consider insurance in case you lose your job. Your Debt Counsellor will know more about that.
IF THEY SAY THEY WANT YOUR CAR
DO NOT SIGN ANYTHING! Are you an expert at understanding legal forms and documents? Do you always check the fine print? If you are like most of us then you don’t. This can be a problem if you sign a form from a collections agent. They may slip in a second page which says they can take the car or that you want them to take it and you may not even realize it because they hide it behind another form like a vehicle inspection form. Rather ask that any forms be given directly to your Debt Counsellor. Provide them with the details and then send them on their way (all while video recording it).
KIM ARMFIELD
AND ASSOCIATES
DEBT REVIEW | CREDIT LAW | LITIGATION CONTRACTS | FAMILY LAW | WILLS & ESTATES Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za
IF THEY SAY THEY WANT YOUR CAR
HAND OVER THE KEYS AND SAY GOODBYE If you hand a stranger with some papers and a good story your keys then they have not stolen your car. You have given it to them. So, don’t give your keys to strangers! Don’t simply believe claims that they have a court order or are there on behalf of a bank or the sheriff’s office. They may not even actually work for the bank or a collections agent even though they say they do. Beware!
TRICK
Someone may show you a court order with your name on. Is it a stamped valid court order? You probably are not sure. Your legal team and Debt Counsellor should look over any forms first.
TRICK
Beware of signing a form showing any possible damage to the car. It might have several pages which include things you don’t understand.
TRICK
Just because someone says they are a sheriff of the court doesn’t make it true. A sheriff will have proper identification and doesn’t need your permission to do anything. If they are still asking then you may need to photograph or video the person making the claim.
TRICK
A collections agent depends on commission for income. This can lead some to bend the truth or even lie. They may even threaten you with physical harm or extra costs. They may harass you in public. If this happens your Debt Counsellor can help you report the person to the correct authority.
HELP NEW MOMS & BABIES Being in Debt Review and Pregnant can be daunting prospect due to the sudden extra unexpected costs. It can even threaten to ruin your debt review. DCCS want to help pregnant Debt Review moms with a special gift hamper to help them deal with the extra costs. Each Hamper consists of nappies, creams, soaps, wipes, clothing and a receiving blanket. Would you like to donate a pack to help a pregnant debt review mom? DONATE R180.00
admin@dccsupport.co.za
DEBT COUNSELLING COMMUNITY SUPPORT
DEBT REVIEW SCHOOL Never Miss a Debt REview Payment or you may lose all the progress you have made during your Debt Review
UPDATE
NATIONAL CREDIT ACT AMENDMENTS The Portfolio Committee on Trade & Industry has been working for some years on a bill to help low income consumers to deal with their debt. Especially of interest to the committee were those who become unemployed. After many years, research trips and consultation the Portfolio Committee recently completed proposed amendments to the National Credit Act which include a new arrangement called Debt Intervention – which is debt review for low income or no income consumers done by the NCR. The Portfolio Committee passed the Bill to the Council of Provinces and then onto the National Assembly who all approved the amendments. The Bill is now sitting at the President’s office where it faces a final step before becoming part of law. If the President is happy that the changes to the NCA are constitutionally sound (an issue which has repeatedly been raised about the proposed changes) then the Amendments will be signed and published in the Government Gazette. It will then be seen if Credit Providers will take the matter to Court to try to prevent the Amendments from coming into effect or not. If not, then the Amendments will kick in at a disclosed date and the NCR will begin to offer this new way of dealing with debt to consumers. The Banking Association of South Africa estimate as many as 5 Million people may then give the NCR a call and ask for help in this way.
NCR CHANGE THEIR MIND ABOUT RECKLESS LENDING FEE GUIDELINE The National Credit Regulator (NCR) surprised the debt counselling and credit industry this month by recalling a fee which specifically was introduced a few months ago to incentivise Debt Counsellors to investigate Reckless Credit.
RECKLESS LENDING FEE GUIDELINE
WHAT IS RECKLESS LENDING? When credit providers: (1) give credit to people who do not understand the obligations of the agreement, (2) have not completed or received all the required documentation, (3) do not check if people can afford the credit, or (4) if they grant credit which the consumer is not able to afford, this is called “reckless credit“.
PROFESSIONAL DEBT COUNSELLING ATTORNEYS TEL: 021 872 1968 1 1 M A R K E T S T R E E T, PA A R L w w w. s t e y n c o e t z e e . c o . z a
RECKLESS LENDING FEE GUIDELINE
WHY THE FEE WAS ADDED IN THE FIRST PLACE Government is concerned that since the National Credit Act (NCA) was introduced so few reckless credit court cases have happened. They want to see consumers rights protected and predatory credit behavior curbed. One of the main reasons why Debt Counsellors are not eager to take on reckless credit investigations is because it creates a lot of extra work. It can even double the entire workload on a consumer’s matter. The initial work on a reckless credit investigation can be the same amount of work hours as is taken over 5 years of a debt review. This is a massive investment. Debt Counsellors were never obliged to do such investigations when the National Credit Act was introduced in 2007 due to the wording which left
this up to consumers applying for help (and the wording still has not been changed even though the Act has been amended before). Also, credit providers have been very bad at providing the necessary information for a proper investigation (because then there is then a danger that the account may actually be found to be reckless). Several different ways have been tried to force more investigations such as draft changes to the National Credit Act currently in process and even adding investigations into guidelines to the industry. These have to date had little impact. Finally, after many years there was seemingly a decision to try and incentive investigations by adding a small professional fee in the NCR debt counselling fee guideline. The incentive immediately had an impact and Debt Counsellors across the country began to conduct investigations.
RECKLESS LENDING FEE GUIDELINE
HOW MUCH WAS THE RECKLESS LENDING FEE? The NCR fee guideline suggested a professional fee of R1500. At the time most Debt Counsellors felt a bit underwhelmed and disappointed at the low amount. However, with good systems and refinements to software, some companies soon realised that they could ‘make a go’ at doing such investigations regularly. Some ask: should this fee always be charged? The guideline introduces fees which Debt Counsellors can follow but do not have to*. They can, for example, charge less than the fee suggested. That said, the fee guideline includes many fees which are charged on every debt review matter and are worked into the process. Consumers do not make these payments above and beyond their normal monthly debt repayments via debt review and it does have the potential to save them thousands of Rands where reckless credit was granted.
RECKLESS LENDING FEE GUIDELINE
ARE MANY CREDIT AGREEMENTS RECKLESS? One of the largest debt counselling firms in the country (DebtSafe) recently released a report into their investigations into reckless credit. They reported that they found thousands of probable cases of reckless lending (note: only a court or the National Consumer Tribunal can declare an account reckless – not a Debt Counsellor who can only report that something looks suspicious and why). Many Debt Counsellors only check for a single part of reckless credit: if the consumer could afford the credit at the time or not. There are however many other facets of reckless lending that are not being investigated which may actually push the incidents of this practice even higher. Many consumers do not understand the obligations they are taking on when applying for credit and contracts in South Africa are still very complex and hard to understand.
RECKLESS LENDING FEE GUIDELINE
CREDIT PROVIDERS TAKING STR AIN If an account is found to have been recklessly granted it is possible that the amount will only need to be paid back after other debts are paid up but it can also result in the debt being possibly written off. While this may seem trivial in the case of a small debt of R1000 or less, a court finding that reckless credit was granted can result in the NCR asking the National Consumer Tribunal to fine a credit provider millions. When African Bank reported on irregularities at one of their branches the NCR took them to task and huge amounts of money had to change hands. Even scarier was the reaction of investors who panicked (there were some other warning signs at the same time) which saw the bank collapse soon after. This means that the banks have to make sure that even the most trivial small amount needs to be defended by the best Advocates they can afford. This is expensive (which is why they try to get the courts to make the Debt Counsellors pay the bills).
Banks are also being asked for papers from long ago and been given a very short time period to supply these documents which they may not actually have or even know where they are stored. One bank almost always claims the documents burnt up in a fire and they do not have them saved on their computers. When Debt Counsellors actually started asking for the required information they began to take strain. Not supplying the information is also very suspicious and can give the impression of hiding information or not having it. Looking for those documents also can be costly even if you do have them. Costs are to be avoided where possible in business. So credit providers began to make various suggestions about how they could avoid having to provide these documents at Credit Industry Forum (CIF) meetings. Many credit providers began to complain that Debt Counsellors where now doing reckless credit investigations (nobody likes change).
RECKLESS LENDING FEE GUIDELINE
CONFLICTS WITH THE NCR TASK TEAM AGREEMENT & GUIDELINE Another unintended consequence of the new fee was that it sometimes pushed payments out of a time period which the NCR recommended in their 2009 Task Team agreement guideline. In that agreement, credit providers are meant to get payments at least in the third month of a debt review (after the Debt Counsellors fee and Attorney’s fees in month one and two). This was a pattern that most Debt Counsellors followed when making proposals. Recently, however, the NCR’s new changes to the fee structure has conflicted with the 9 year old report and guideline. It seems obvious that the new fee guideline would replace or change the old agreements but this was never expressly said by the NCR who may have failed to address this with credit providers when the fees were suddenly revised.
RECKLESS LENDING FEE GUIDELINE
RECKLESS LENDING INVESTIGATIONS: OBLIGATORY OR NOT? The Draft Bill of Amendments to the National Credit Act which has been approved by the National Assembly and now sits on the President’s desk amends Sect 86(7) and makes it obligatory for Debt Counsellors to both investigate and report if they find something out of place and possibly reckless. The NCR’s own published Guideline on their 2009 Task Team Report about debt review says in Section 3.4 under the heading Reckless Lending: ‘Debt Counsellors are obliged and encouraged, as part of the financial assessment, to identify reckless lending by Credit Providers…’In the annexure b2 – affordability assessment checklist (14) step 14.6 is clearly marked: ‘Check for Reckless Lending’ and on page 29 when talking about possible reckless lending and doing a quick test point 16.3 says: ‘The possible reckless debt indicator needs to be completed for each debt‘.
The NCR in that guideline states that: ‘The identification and determination of reckless lending is important’. So, it is abundantly clear from this guideline and the original Task Team Report, which all the major banks all signed off on, that the NCR clearly want it investigated in every matter. This then means that all accounts should be investigated and the fee then is perfectly legitimate on all matters, since all cases have to be investigated. Thus any complaint that Debt Counsellors should not be investigating every matter should be taken up with either the NCR or Parliament, as this is clearly the intent of the coming amendments and the NCR’s own 9 year old guideline.
RECKLESS LENDING FEE GUIDELINE
DEBT COUNSELLOR REACTIONS The reaction to the NCR recalling their fee guideline has not been very positive from Debt Counsellors. Many Debt Counsellors have been less than complimentary about the recall and feel that the NCR are caving to pressure from credit providers who do not want them looking too closely into their lending practices (and potentially costing them millions of Rands in damage). Many credit providers, however, are happy and are saying they are glad to see an end to the abuse of this fee.
RECKLESS LENDING FEE GUIDELINE
DEBT COUNSELLING FEE GUIDELINE: DID THE NCR GET IT WRONG? The last NCR fee guideline was released many years after the previous review and was met with a sigh of relief as Debt Counsellors saw that their fees were not going to be cut as they had feared. The addition of the reckless lending investigation fee was seen a small incentive and keeping aftercare fees consistently at the same amount over the years was as perceived as an acknowledgement of the work involved in debt review. Debt Counsellors had been calling for a fee increase for many years and even threatened legal action at some points. Associations did extensive research and the NCR themselves appointed a research firm to fully investigate and propose updated fees. This would then seem to imply that the process was thoroughly investigated and considered by the NCR, who have the right to publish their views on fees for the industry.
The timing of the release was not particularly auspicious when it did happen, as it came shortly after something of a TV scandal about a particular roleplayer in the industry and the NCR’s actions (or inaction up to that point) in regard to them. To some, it seemed like a knee-jerk distraction technique and hard questions were asked about why the promised actuarial consideration of the proposed fees had not taken place as was previously indicated would happen. Had this happened would a part of the fee guideline later have been recalled? The recall of one part of the fee guideline then calls the rest into question as well. Many have issues with the section on legal fees (note: the NCR acknowledge that they cannot set legal fees and only the law society can do so) which the NCR say should only be taken in the month the court action begins (this can be delayed by the courts for a long time or may never happen if things change to an application to the NCT). Some see the NCR removing legal fees attached to the NCT as an aggressive way to get Debt Counsellors not to make use of the NCT and to try sideline the NCT from the process.
RECKLESS LENDING FEE GUIDELINE
NO MORE RECKLESS LENDING INVESTIGATING? With the message been sent that mistakes may have been made, that they may be bowing to pressure from some industry parties and perhaps now encouraging Debt Counsellors to not look to closely at reckless credit the NCR has some reputation management to take care of. Especially in the face of government pressure to do the opposite and the public not liking it when they think credit providers are being helped to hide their sins. Then too the NC R will have to take a fresh look at the Fee Guideline which they perhaps rushed out too soon. Will they review other aspects of the fee guideline such as when legal fees should be taken (as currently, attorneys do not like to work for free and not know if they will get paid)? That is unclear.
It should also be expected that the sudden uptick in reckless lending investigations will come to a halt or perhaps even totally dry up as the incentive has been removed and as the industry wait to see what happens with the new draft bill which is sitting at the President’s office and what the NCR now do with their guidelines (Task Team and Fees). *Debt Counsellors who do not like the guideline do not have to conform to it but can even appeal to the NCT to have the guideline set aside for them specifically if they wish.
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NEWS THE R ANDS ROUGH ROLLERCOASTER RIDE The Rand has been dramatically rising and falling against the US Dollar over the last month amidst a mixed bag of influences. The announcement of poor performance by local economy and an official recession drove the Rand down, as did further movement in regard to land expropriation and tweets from US President Donald Trump. By contrast the announcement of Government plans to try bolster the failing economy through infrastructure investment and a R50 Billion economic stimulus package saw the Rand gain ground. Over the last 5 years the currency has weakened drastically, going from R10/Dollar to R15/Dollar.
NCR V. MSF (DEREGISTERED CREDIT PROVIDER) Consumers who are investing with MSF and Loxfin are being promised a return of 13.5% per year through their smart way of investing in mortgage bonds. What they don’t know, is that MSF (Mortgage Secured Finance) is in a running battle with the National Credit Regulator (NCR). The NCR says that MSF was previously registered as a credit provider, but decided not to renew their registration in 2016. The media is now reporting that the company is still busy offering credit, which would be illegal if true. Only NCR registered individuals and companies are allowed to offer any form of credit for profit. The NCR are saying that they are already busy with
litigation (court action) against the company over other matters. MSF, however, say this is not true. Trouble is brewing as investors are being told that Loxfin is a financial services provider (or FSP) but Loxfin had its FSP licence withdrawn way back in 2012. Loxfin and MSF are presented as two cooperating companies, but it turns out that they share the exact same directors and even office address and contact info. This is not the only area of concern for investors. Loxfin and MSF are essentially receiving loans from members of the public (the investors) and lending these to a 3rd party, thus they are also conducting the business of a bank which would put them in contravention of the Banks Act if true. As a result, they
have now attracted the attention of the SA Reserve Bank who are looking into the matter. During a hearing at the National Consumer Tribunal, the NCR learned that MSF are currently still collecting on debts even though they cancelled their NCR registration. The NCR say they will now pursue new action against MSF for doing so.
PETROL PRICE TO RISE DUE TO WEAK R AND Petrol is priced in Dollars (barrels of crude oil) and with the Rand losing strength against the Dollar and due to international factors pushing up the cost, it appears that South Africans will soon be paying over R17/litre for petrol. This could happen as soon as October 2018. Government announced that they are going to be relooking at some administration costs associated with fuel to see if they can lower the cost to the public. Government however is looking to find money to cover their costs due to low tax payments from citizens earning less in the recession and added spending costs such as the “fees must fall” free education plan which ramps up over the next few years.
ILLEGAL CREDIT PROVIDER ARRESTED A 22 year old Limpopo man has been arrested for breaking the National Credit Act. Reportedly, the man has been operating for some time as an illegal loan shark and was found to be illegally in possession of 16 bank cards, 45 ID books and 4 Social Security Agency cards (for old age pension). The Hawks and National Credit Regulator worked together to investigate, identify and ultimately raid the illegal credit provider’s office at a local shop in Bela-Bela. The National Credit Act requires that anyone who lends money for profit must register with the NCR and regularly report to them.
KIM ARMFIELD
AND ASSOCIATES
When debt review clients don’t pay they put your entire practice at risk! We make sure you get paid for the work you’ve already done! Tel: 021 949 1758 | 084 702 3760 info@legalwc.co.za | w w w.capeat torney.co.za
NCR SPREAD A POSITIVE MESSAGE ABOUT DEBT COUNSELLING The National Credit Regulator (NCR) regulates the credit industry and registers the various parties, such as credit providers and Debt Counsellors. One of the requirements of the National Credit Act (NCA) for the NCR is that they educate consumers about their rights under the NCA, including the right to apply for debt review. This month the NCR distributed a press release all about debt counselling and how it helps consumers. In their press release, the NCR was quick to point out that the process is ‘debt counselling’ and not ‘debt cancelling’. They also pointed to the importance of only dealing with a NCR registered party, and not some fly-by-night operation without certification (like so called “debt
mediators” or people claiming they are Alternative Dispute Resolution Agents but who are not and are actually just doing unregistered debt review). The NCR also advised consumers to always make their monthly payments (the number one rule of Debt Counselling), stay on top of their debt situation during the process and understand exactly how debt review works.
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COURT MATTERS A number of important court cases are underway or have recently been held. We take a brief look at some of them and how they impact on the industry and debt review.
Gauteng High Court Rules on Auction Reserve Prices The South Gauteng High Court recently heard arguments from both banks and consumer organizations about the need to set a reserve price on a home that will be sold on auction to recover the bank’s funds. In 2017 changes to the law made it possible for judges who hear such matters, and who grant the banks permission to sell homes on auction, to set a reserve price before the auction. The intention was to prevent the sale of people’s homes for peanuts and then leave the consumer with a massive debt and no home. Although the new law was in place, it is being used inconsistently across the country. As a result, a full bench of judges were asked to rule on this matter in the Gauteng area. They were also asked to rule on whether a consumer who is in arrears, and is having their home sold on auction, can reinstate the bond by paying off all the arrears and reasonable legal costs (something about which there is still debate even though there have been previous court cases showing it is possible).
A Minimum Auction Sale Price Must Be Set This month, the South High Court ruled that all houses and properties in their jurisdiction will have to have a reserve price set before a home is put on auction. Although they gave no specific guidance
on exactly how this should be done, and what that reserve price will be, this means that there should be a dramatic drop in any monkey business behind the scenes e.g. homes being sold on auction for R10 (as has happened in the past). The court also said that all matters relating to a single case should be heard at the same time. This is in reaction to the banks often taking the same matter to high court (which is very expensive) twice; once for the amount owing and once for the order to be allowed to auction off the home. This double charge strategy has seen unfortunate consumers who already have financial difficulty, simply being financially unable to offer a proper defense. Consumer rights organizations say that this is a huge win for consumers, and will see the banks being forced to stick to the SA Constitution. They are also happy to have obtained confirmation that as long as a consumer pays up arrears and reasonable legal fees, they have reinstated the contract with the credit provider and in such a case the bank could not go ahead with a sale on auction any more. As long as such payments are made before the auction, the account would be reinstated and continue as normal. It is likely that this ruling will influence courts across the country, and that they too will begin to consistently set reserve prices for all auctions except in exceptional cases.
Die Republiek van
SKYT AFRICA Hi daar Mense, Die van julle wat gereelde lesers van hierdie rubriek is sal teen hierdie tyd weet dat ek altyd poog om n bietjie humor in te bou maar vandag is ek in n ander gemoedstoestand. Soos Genis van Ko-operasie Stories sou sĂŞ, ek is beswaard, diep beswaard. Inderwaarheid grens dit aan n gemoedsbekakking. Kom ek skets vir julle hoekom. 1. Daar bestaan nie iets soos n tegniese resessie nie, die land is nou amptelik in a resessie finish en klaar. Die woord tegnies word deur sekere media gebruik om die impak van n resessie sagter op die oor te maak, dit is egter wat dit is. Die impak van die resessie gaan ons as verbruikers verarm. 2. Die gevalle van die staatskaping, bedrog, selfverryking en baantjies vit boeties kom nou daagliks na vore en nog is die einde niet. Dit behels miljarde Rande en ons belastingbetalers se geld. Belasting geld wat veronderstel was om die Land se boeke te laat klop. Weereens gaan dit n negatiewe impak op ons hĂŞ.
3. Sjina gaan nou miljarde in SA belê. Wat sal hul motief wees om geld in n bankrot ekonomie te stort? Sekerlik nie omdat hulle van ons hou nie – n pond vleis gaan hulle beslis terug eis. Elke lening of belegging kom met voorwaardes waarvan seker die belangrikste die terugbetaling daarvan is. Hulle het reeds in Sri Lanka en in Afrika staatsentiteite oorgeneem toe die lenings nie terugbetaal kon word nie. Weereens gaan ons vir die gelag betaal. 4. Alhoewel die uitleenkoerse vir eers onveranderd bly help dit nie om inflasie te bekamp nie. Inflasie is soos n dief in die nag, jy sien hom nie maar jy sien die gevolge van sy besoek. Die koopkrag van jou rand word maand op maand minder vir basiese behoeftes. 5. Die onlangse “toegewing”om die brandstof prys met net 5c te verhoog het R400M uit die staatskas gewis. En in Oktober staar ons in elk geval n verhoging van R1.25 in die gesig. Met so n redenasie is dit net bult op. 6. Die meerderheid van die plaaslike munisipale metro’s is in wanorde en disfunksioneel. Rou riool spoel in die strate af en in ons kosbare riviere en damme. Diegene wat wel vir hul dienste betaal se geld word nie aan die korrekte owerhede betaal nie en gevolglik word water en krag afgesny van onskuldige persone. 7. So gepraat van krag. Julle sal onthou dat ek n paar maande geskryf het oor die grootskaalse kragonderbreking in die ooste van Pretoria. Baie mense het verwag dat hul krag rekening na n onderbreking van nege dae sou daal. Die teendeel het egter gebeur met verbruikers wat n rekeninge gekry het met n styging van R1 000.
8. Die grondbesettings neem toe en die uitlatings van sekere politici blaas die vlam aan. Menseregte is een ding maar daar is ook n ding soos skending van menseregte. Dit gepaard met die dienslewering proteste waar eiendom en ander bates beskadig en verbrand word. Is dit georkestreer of slegs n minagting vir die res van die samelewing? 9. Sommige gebiede in SA het n hoĂŤr sterftesyfer as oorloggeteisterde lande soos SomaliĂŤ, Afganistan en Irak. Die verskil is ons sterftesyfer is moorde gepleeg. Irak 40 sterftes per 100 000 en Philippi Oos in die Wes Kaap 323 per 100 000. Is daar n totale verval van morele waardes in ons land? 10. Skoolkinders wat onderwysers aanrand en selfs vermoor, is dit n voortsetting van wat hulle sien wat in hul woonhuise of in hul omgewings waarneem? Dat geweld n aanvaarbare optrede is? Ja ek besef my relaas is swartgallig en hopelik kom alles reg. Immers is daar nog onskuldige kindertjies wat met blye hartjies uitsien na n besoek van die tandmuis en die paashaas. Met die uitspraak dat aaptwak of papegaaislaai nou wettig is moet ek dit miskien probeer. In my oudag sien ook moontlik die tandmuis of die paashaas dan sal my gemoed ook sak. Ons praat weer volgende maand. Groete, Christo
Christo Hattingh Kyk gerus my LinkedIn profile: https://www.linkedin.com/in/christo-hattingh-351a52130/ * Seriously please do let us know if you found this article to be funny/offensive/amusing/interesting feedback@debtfreedigi.co.za
DON’T WORK WITH AN OUT DATED VERSION OF THE ACT
UPDATED 2017
We are happy to announce that the Amended National Credit Act booklet is now available via our shop. Get the latest version for only R250.00
ORDER NOW http://debtfreedigi.co.za/product/pocket-sized-national-credit-act-booklet/
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Listen to a great interview with Toby Chance MP, Shadow Minister for Small Business Development in SA. Toby is introducing new legislation that creates an Ombudsman for small businesses
Debt Counsellors Collective iDCC is waiting to hear back from the NCR in regard to our official request to join CIF. We encourage non-affiliated DCs to join.
https://soundcloud.com/scottcundill/toby-chance-mp-and-the-neweconomic-rights-alliance
The NCA Amendments will make failure to report probable reckless credit a punishable offense - Join the Facebook discussion. www.allprodc.org
Visit our facebook page for more info.
www.bdcf.co.za
Free State Branch Meetings Kopano Nokeng Country Lodge, Date: 19th October 2018 Gauteng Branch Meetings Kempton Park Golf Club Dates: 23rd October 2018 KZN Branch Meetings Westville Country Club Dates: 26th October 2018 Western Cape Branch Meetings Parow Golf Club Dates: 23rd October 2018
www.dcasa.co.za
NDCA continues to actively participate in industry forums, including the CIF, and looks forward to the implementation of proposed DCRS rule changes
JOB O P P O RT U NIT I E S
Social Media and Facebook Campaign Manager “Click Me” Digital Marketing is an affiliate of National Debt Advisors and is seeking to employ an experienced Social Media Marketing Manager with experience in creating and implementing social media and communications complaints. The requirements will be a Diploma or Bachelor’s Degree in Marketing, Advertising or Communications, coupled with a minimum of 2 years’ experience in social media community management. A Full understanding of PPC and SEO is essential, with full exposure to Social Media tools. Applications may be sent to andrea.c@ndadc.co.za
Senior Web Developer (UX) “Click Me” Digital Marketing is an affiliate of National Debt Advisors and is seeking to employ a Senior Web Developer with experience in UX Design. We are searching for a dynamic individual who understands the customer journey and has the ability to lead in this regard. Requirements for this role: Experience in fundamentals such as HMTL, CSS, PHP, Javascript and Wordpress. A minimum of 5 years’ experience in Web Development and a qualification in UX design will be an advantage. Applications may be sent to andrea.c@ndadc.co.za
Senior Recruitment Manager National Debt Advisors is looking for a Senior Recruitment Consultant to join their fast paced and expanding team placing local and/or permanent staff. Experience in Contact Centre recruitment is essential and advantageous to candidates from the Debt Review industry. The requirements for the role are as follows: Matric (Essential), A qualification in Human Resource Management (Advantageous), 360 recruitment experience, A minimum of 2 years’ experience in contact centre recruitment and innovation in Talent Management. Applications may be sent to andrea.c@ndadc.co.za
SEO Analyst “Click me”, a division of NDA have a fantastic opportunity on offer for a talented and confident SEO analyst to join our web SEO marketing team, based in Cape Town. We are looking to attract candidates with 2 years of experience in Search Engine Optimization, with a hunger to deliver successful SEO campaigns and grow within a dynamic team. The minimum experience required is a minimum of 2 years in Search Engine Optimization, experience in google “my business”, Schema-markup, voice serach SEO and AMP recommendations. Applications may be sent to andrea.c@ndadc.co.za
Payment Distribution Agency Area Sales Consultant & Training Officer Area: Centurion Salary: Market Related (Basic + Commission + petrol allowance) Key Responsibilities: • Scheduling of new business appointments • Cold calling • Achieve individual targets • Generate new sales leads and acquire new clients • Establish customer needs, developing opportunities and expand customer base • Update weekly call report • Prepare and present proposals and presentations to clients • Training clients on systems and product offerings etc. • Assist with customer care retention
Minimum Requirements: • Matric • Minimum 2 years’ experience in a similar position • Proven track record of having made target • Industry experience advantageous • Experience in presentation and negotiation of business solutions at senior management level • Valid Code 08 driver’s license and own reliable transport • Must be willing to travel • Excellent communication skills
Skills: • Sound negotiation skills • An eye for business opportunities • Ability to work independently with minimum supervision • Ability to persuade and sell • Communication and Interpersonal Skills • Problem solving and creative thinking • Strategic and Consultative Selling
Competencies: • Integrity • Innovation • Drive for results • Influencing • Stress Tolerance • Communication (Verbal & Written)
Please forward applications to: info@cmotion.co.za
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Contact Maximus on 011 451 0041 | www.dcmax.co.za
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WHY ARE YOUR DCRS PROPOSALS BEING REFUSED? 9 Years ago, in the NCR Task Team agreement, credit providers were happy to agree that they would get payment at least by month 3 of the debt review process. Some fees would go to the Debt Counsellor in Month One (and if any extra was available these would go to the credit providers), some fees would go to the Attorneys in Month Two (and if any extra was available these would go to the credit providers) and by Month Three credit providers were happy that they would get a payment for sure. After all credit providers need to get their payments. It is the entire purpose of debt counselling Consumers paying off their debts. DCRS is a computer calculation software package which automatically agrees to concessions and repayment plans for people under debt review. DCRS has old programming which does not take into account the recent changes.
Several months ago the NCR & DTI changed the fee structure for PDAs. The fee structure as suggested by the NCR for debt review also changed a few months back. So, when Debt Counsellors are sending DCRS proposals which include the recent (now defunct) reckless credit investigation fee then sometimes this means that credit providers might not get a payment in the third month of the proposal. DCRS may still calculate that the debt can be repaid within the time period it is looking for (eg.60 months). However when some credit providers are analyzing the DCRS proposal (which in theory they have pre-agreed to) their internal rules may cause them to refuse the DCRS proposal.
WIN
FREE ONLINE TRAINING WORTH R850
How well do you know the National Credit Act? If you work in the industry then you should have a very good understanding of the Act as a whole and in particular the sections which deal with debt review. Corporate Rebels are offering just such a course online. That means you can log in whenever you have a few minutes and go through the material on your computer (or device). Online learning offers education, convenience and ease of access all rolled into one. The NCA - Debt Review Proficiency course is suitable for those who work either for a Credit Provider or Debt Counsellor. Attorneys and their staff will also find it helpful if they work with debt review matters. An online Course dashboard tracks your progress so you can log out and in any time and not lose your place. All the documentation you need for the course can easily be downloaded right from the online course. After a review section (with a pass requirement of 70%) you will receive a proficiency certificate to match your expanded understanding of the NCA and debt review process in particular.
WANT TO WIN A FREE ONLINE COURSE? To Enter & Stand a Chance to Win* answer this COMPETITION QUESTION:
HOW MANY ORGANISATIONS OFFER AN ONLINE LEARNING COURSE WHICH YOU CAN DO FROM HOME OR THE OFFICE ABOUT THE NCA? Let us know via email and you will be entered into the draw to win an online course about the National Credit Act & Debt Review valued at R850. HINT: Google something like: e-learning debt counselling national credit act and see who you can find and how much it costs
CLICK HERE TO EMAIL US YOUR ANSWER info@fcmsa.co.za * T&Cs exist and the final winner will be notified by email. The winner will be chosen by Corporate Rebels and their decision is final. Debtfree does not control who wins or the T&Cs. For more info head over to Corporate Rebels website: http://www.rebels.co.za/eLearning/
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Armani Debt Counselling Take the First Step to Financial Freedom Tania Dekker Tel: 011 849 3654 / 7659 www.armanigroup.co.za
Dynamix Debt Counselling TLC Alida Christie NCRDC2324 Office 1, 34 Beefwoodstreet, Vanderbijlpark, 1911 Tel: 079 520 4369 Tel: 016 100 8020 tlcdebt@mweb.co.za
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NCRDC197 Tel: 011 660 9970 Fax: 086 540 5017 KRUGERSDORP e-mail: nicky@nvdmdc.co.za www.nvdmdc.co.za
Creators In Financial Wellbeing NCRDC677 You Are Not Alone We’ll handle your creditors so you don’t have to! 1 Dingler Street, Rynfield, Benoni 0861 10 11 00 info@debtmend.co.za www.debtmend.co.za
All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions
“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za
CCDC Consumer Care Is our Priority. Tel: 018 462 4263 / 073 624 6949 Email: info@ccdc.co.za www.ccdc.co.za
DEBT NO MORE - NCRDC1973 Christelle du Toit Tel: 016 423 6301 Cell: 083 321 6731 FAX: 086 219 3306 Email: debtnomore@jjckruger.co.za
www.jpawfin.co.za
GAUTENG
MV Business Empowerment 9 River Road Morning Hill Bedfordview (next to Eastgate mall) Tel: 083 490 3339 velaphi@infitech.co.za
Suite 7 Gladstone Court 103 Smiso Nkwanyana [Goble] Road Morningside Durban Tel: 031 303 1004 Mobile: 076 835 2810 Email: jbechoo@jb-attorneys.co.za
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Tel: 010 005 5326 Cell: 083 748 4426 FAX: 086 571 7003 www.dpalegal.co.za
South Africa’s largest and most trusted, multi-award winning Debt Counsellor. National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
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Debt Review Specialists 23 Coronation Road Mithanagar Tongaat 4399 Tel: 071 222 9481 Tel: 032 944 3446 admin@kmadebt.co.za www.kmadebt.co.za
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DEBT FREE, STRESS FREE AND LIVE BETTER 084 367 1236 info@bmhdebtsolutions.co.za www.bmhdebtsolutions.co.za 17 Arbee Drive, MP Centre Office 09, Tongaat,4400 Registered Debt Counsellor NCRDC2662
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
“Helping you the SMART way” 0860 061 008 info@smartdebtadvisors.co.za www.smartdebtadvisors.co.za
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082 937 7874 082 812 5442 denise@kzndebtcounselling.co.za
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Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
LIMPOPO National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
Depopulating a generation of over indebted and populating a debt free generation. Office no 2, 5 A Schoeman Street, Polokwane Tel: 0152912731 Tel: 0877028518 Email: admaau66@gmail.com
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
South Africa’s largest and most trusted, multi-award winning Debt Counsellor. SMS Salary Management Services Annerien de Jager Registered Debt Counsellor NCRDC0075 015 307 2772 info@smslimpopo.co.za
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MPUMALANGA GMC Debt Solutions 52 Kerk Street Lydenburg Tel: 087 802 7054 Tel: 087 151 1034 www.gmcdebtsolutions.co.za
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Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St 086Cape 999Town 0606 Tel: 086 111 6197 info@debtbusters.co.za Fax: 021 425 6292 info@creditmatters.co.za
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National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
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Depopulating a generation of over indebted and populating a debt free generation. Office No. 6, Prime Pharm Building, 36 Dr Nelson Mandela Drive Tel: 0186320053 Tel: 0877026744 Email: papi@maaudebts.co.za www.maaudebts.co.za
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Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
National Debt Advisors Fighting For Consumer Justice Tel: 021 007 1688 www.nationaldebtadvisors.co.za
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
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CONSOLIDEBT Heidie Knorr NCRDC209 Paarl, Worcester, Wellington, Ceres, Piketberg, Clanwilliam, Vredendal Tel: 021 863 2754 / 082 380 4401 consolidebt@vodamail.co.za
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ISISEKO DEBT HELP Get Your Life back on track TEL: 087 230 0223 FAX: 086 551 1649 EMAIL: makanti@isiseko.co.za WEB: www.isiseko.co.za
Credit Matters South Africa’s Leading Debt Counsellors 14th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 086 111 6197 Fax: 021 425 6292 info@creditmatters.co.za
NCRDC1142 No 2 Golden Isle Building 281 Durban Road, Oakdale, Bellville, 7535 Tel: 086 111 3749 Email: help@zerodebt.co.za www.zerodebt.co.za
All Debt Solutions Fast tracking your financial freedom Tel: 0861 255 3328 / 021-557 9981 Email: info@allds.co.za www.alldebtsolutions.co.za https://www.facebook.com/ alldebtsolutions
“There is no dignity quite so Impressive and No Independence quite so important as Living within your Means - Calvin Coolidge” For your Convenience Our Range of Services are Availble to you Anywhere in South Africa! Jackie Coetzee 079 317 8557 022 713 2021 documentswc@fusiondc.co.za
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Your Guide to Financial Wellness and Recovery 0861 229 922 info@debthero.co.za www.legalhero.co.za
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CONSUMER DEBT SUPPORT Annienne Nel NCRDC2452 Kairo’s House, 22 Fairfield Southstreet, Parow, 7550 Office: 021 930 5791 Cell: 082 641 2328 Fax: 086 563 3264 e-mail: info@debtcentre.co.za www.debtcentre.co.za
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RIGHT STEP TO A DEBT FREE LIFE. 086 111 2274 081 785 3724 info@logicaldebtsolutions.co.za www.logicaldebtsolutions.co.za
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011 451 0041 0860 072 768 www.dcmax.co.za
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Liddles & Associates “It always seems impossible until it is done” N. Mandela (T) 021 930 5790 (F) 0866070940 (E) frontdesk@liddles.co.za www.liddles.co.za
Steyn Coetzee Attorneys / Prokureurs Adri de Bruyn 11 Market Street / Markstraat 11, Paarl, 7646 Tel: 021 872 1968 Fax: 021 872 2678 adri@steyncoetzee.co.za
RM Brown and Associates 16th Floor, The Pinnacle Cnr Strand & Burg St Cape Town Tel: 021 202 1111, f: 021 425 0875 Email: roger@rmbrown.co.za
Your Debt Counselling Attorneys Johannesburg | Cape Town Andre Van Zyl 021 494 4862 Kim Armfield Attorney & Family Law Mediator Address: Unit 1B, FinansHuis, 7 Voortrekker Road, Bellville Tel: 021 949 1758 / 021 945 2526 Office cell: 084 8588 284 kim@legalwc.co.za
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‘’ I was pleasantly surprised by our experien new system is intuitive and e Debt counsellor Eas
CAPITEC CONTACT DETAILS
Form 17’s Proposals Court documents General Queries Refund Requests / Cancellation of Debit Orders Complaints Insurance Certificates Sharecall Contact Number
ccsforms17@capitecbank.co.za ccsproposals@capitecbank.co.za ccsdebtrevieworders@capitecbank.co.za ccsdebtreviewqueries@capitecbank.co.za ccsrefundrequests@capitecbank.co.za ComplaintManagement@capitecbank.co.za coming soon 086 066 7783 - Select Option 2
ESCALATION PROCESS COMING SOON
Turnaround Time
Debt Review DepartmentEmail Address
Contact Details Standard Bank Debt Review Debt Review Call Center:
0861 111 525 or 0861 111 402
Debt Review Documents*:
DRApplications@standardbank.co.za
Debt Review Service requests:
debtreviewservices@standardbank.co.za
5 days
Debt Review payment queries:
DRPayments@standardbank.co.za
7 days
Debt Review administrative requests**:
DebtReviewAdmin@standardbank.co.za
5 days
Debt Review complaints and escalations:
debtreviewcomplaints@standardbank.co.za
5 days
Reckless Lending Allegations
recklesslendingallegations@standardbank.co.za
*Debt Review documents: Form 17.1; Form 17.2; Proposals; Court Applications; Court Orders **Debt Review Admin related requests: debit order cancellations; statement requests ; refunds; paid up letters; account closure instructions; settlement balances; or outstanding balances
Other Standard Bank areas Credit Card
086120 1000
Diners Club
0113588400 / 0860346377
Vehicle Asset Finance Recoveries
0861102347
Vehicle Asset Finance Collections
0861102347
Home Loans Pre Legal
0860102270
Home Loans Customer Service
0860123001
Standard Bank Insurance
0860123911
Deceased Estates
0861001868
Department
Call Centre
Email address / Contact number
0861 005 901
TAT
Absa En
For your convenience we now offe in these departments are subject m could delay the resolution of your q Option 1: Updated balances, s Option 2: Any COB related qu Option 3: Any proposal relate Option 4: Any termination rel 5 Business Days
Pr
5 Business Days
M
DCCOBQueries@absa.co.za
5 Business Days
M
Debitordercancellations@absa.co.za
5 Business Days
M
DCRCAssessment@absa.co.za
10 Business Days
M
DCProposalquery@absa.co.za
10 Business Days
M
DRProposals@absa.co.za
10 Business Days
Pr
Courtapp@absa.co.za
5 Business Days
Al
DRTerminations@absa.co.za
10 Business Days
M
17.4@absa.co.za
10 Business Days
M
Clearance
DCClearanceCertificate@absa.co.za
5 Business Days
M
KYC
DCKYC@absa.co.za
For return of KYC forms.
Debtreviewqueries@absa.co.za
10 Business Days
En
Debtreviewmanager@absa.co.za
5 Business Days
Es
DRCob@absa.co.za DCTransfer@absa.co.za Certificate of balance
Proposal
Legal
Termination
Service 2 |
Presentation title
Function
unity to call our contact centre and be transferred to specific departments. Note that our consultants s and will best be able to assist you for a swift resolution. Please note; choosing the incorrect option
settlements, refunds and general enquiries
Function
a Debt Review ntry Points
er the opportunity to call our contact centre and be transferred to specific departments. Note that our consultants matter experts and will best be able to assist you for a swift resolution. Please note; choosing the incorrect option query. statements, settlements, refunds and general enquiries he 17.1 application. ueries ed queries lated queries
bt counsellor swaps and system changes.
rocessing of the 17.1 application.
B escalated queries and follow-ups.
Manage all debt counsellor swaps and system changes.
bit order cancellation requests.
Manage all COB escalated queries and follow-ups.
ss lending allegations.
Manage all debit order cancellation requests.
oposal escalated queries and follow-ups.
Manage reckless lending allegations.
he following documents: 17.2, proposals, proof of Insurance, 17.3 & supporting documentation. Manage all proposal escalated queries and follow-ups.
rocessing of the following 17.2, proposals, proof of Insurance, 17.3 & supporting documentation. ments to be provided todocuments: this department for review.
ll legal documents to be provided to this department for review. mination queries, reinstatement requests and follow-ups.
Manage all termination queries, reinstatement requests and follow-ups.
untary termination requests.
Manage all voluntary termination requests.
arance-related queries and requests.
Manage all clearance-related queries and requests.
Types of queries managed by this department: Account closure Types of queries managed by this department: Account closure confirmation/request. Balance confirmations/query. Account status confirmation/request. Balance confirmations/query. Account status confirmation. Statement request. Paid upupletter Refund confirmation. Statement request. Paid letterrequest. request. Refund request. All relevant operational queries totobebereferred to operational operational request. All relevant operational queries referred to nt for all point query-related matters. matters. scalation for all query-related mentioned above. queuesqueues mentioned above. all query-related matters.
ntry point for all query-related matters.
SECRET CONFIDENTIALINTERNAL INTERNAL ONLY SECRET CONFIDENTIAL ONLY
First National Bank – a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.
DC Query Process DC Query Process
www.nedbank.co.za
17.1, 17.2, Proposals, General correspondence: debtcounselling@africanbank.co.za To register for Legal Web Access: lwac@africanbank.co.za Reckless Lending investigations: RLA@africanbank.co.za
ESCALATION PROCESS DETAILS COMING SOON