GERATEC provides a full spectrum of services to the care industry through commitment to developing people
GERATEC excellence in person-centred care
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Values
Our values GERATEC’s values – integrity, respect, compassion and innovation – underpin all aspects of our business. They are more than just a set of nice words; they are practised in our daily interaction with our clients, employees and society. These are our values in action:
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Person-centred care Our approach is holistic and compassionate. We strive to meet individual needs and encourage independence and continued growth. Culinary innovation We provide healthy, nutritionally balanced meals that nourish and nurture. It’s more than just catering. holistic suite of services We pride A ourselves on being the only full-service provider of person-centred care in South Africa. e really value people We W believe passionately in training and developing our employees and yours. We respect the people delivering services and encourage an ethos of visibility, friendliness, helpfulness and professionalism.
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Long-term relationships Success is about meaningful partnerships with our clients. We are an Unashamedly Ethical company, giving back to the community in a myriad of ways. Consciousness creation We are dedicated to raising the bar in terms of quality service and professional integrity. This is only possible through collaboration with others who share our values. uality standards We help our clients Q to create a proactive approach to care that is compliant with national standards and in line with international best practice.
We are proud members of
Person-centred care is a fast-growing philosophy that seeks to change the culture of today’s long-term residential care settings from institutions to cooperative environments in which residents want to live and in which those who care for them enjoy working. This pioneering approach provides a framework for remodelling the world of long-term care of older people. It focuses on creating an environment that encourages the continuation of personal growth.
The essence of person-centred care is simple: to teach ourselves to see residential and care homes as communities with older people at the centre. Creating communities that support active care, interaction with others and healthy lifestyles makes for a happier, healthier and more independent life for those we care for.
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Grow old along with me! The best is yet to be, the last of life, for which the first was made. – Robert Browning
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Person-centred Care
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Vision Partners Catering Caring Housekeeping Training Management Associates Why GERATEC?
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GERATEC’s vision
GERATEC’s dream is to transform and remodel long-term care in South Africa. To support this transformation, we embrace the Eden Alternative philosophy (see page 17) for creating person-centred communities. Our vision is excellence in personcentred care. This means creating the freedom for older people to live in a place that is truly home, and make their own decisions. Through this approach, we encourage the continuation of a person’s growth rather than manage their decline. GERATEC’s values of integrity, respect, compassion and innovation underpin all aspects of our business. We are passionate about continually raising the bar when it comes to quality of service, meeting the needs of each individual and moving away from medically nursing those in long-term care. Instead, we focus on encouraging residents’ independence, supporting their choices and acting on what’s important to each person. We encourage everyone to participate in making decisions and we truly listen when they speak. Our focus on developing employees as well as residents is holistic and personcentred. Managers and employees who are passionate about their work can only make for a happier world for older people.
Rayne Stroebel 4
Founder and managing director
We would like to create the freedom for older people to live in a place that is truly home, and make their own decisions.
Our partners
Strategic partnerships create valuable opportunities for sharing passion, purpose, resources and expertise. With this in mind, GERATEC actively seeks opportunities to establish and grow ethical partnerships with and between care providers.
Our network extends across South Africa and internationally as a member of the International Association of Homes and Services for Ageing (IAHSA). Through this network of partnerships, a wide range of opportunities has become available to everyone involved. This collaboration transforms the philosophy of person-centred care. Working together, we effect greater change and build on each other’s strengths to create stronger and more sustainable organisations. By empowering managers, boards, employees and volunteers, we can raise standards of care, ensure best practice and improve the quality of life for older people.
please contact margie chapman on 021 461 3820 if you are interested in learning more about becoming a GERATEC partner.
Margie Chapman
Director of strategic partnerships
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Taste, touch, smell and savour – bringing your senses alive with food that nourishes and nurtures.
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GERATEC’s catering division uses culinary innovation to provide healthy, nutritionally balanced meals through delicious and varying menus using local and seasonal produce. We inspire the senses with food-based activities and strive to include residents in creating their own meals and treats. GERATEC proudly provides training for catering and kitchen management (on-site or in our kitchens). This includes: • Meals and menus that respect and cater for special nutritional needs • Supply-chain management – from farm to plate • Innovative food concepts for long-term care, including à-la-carte menus and ready-made meals • Food-based activities for residents, including those living with dementia • Catering for functions such as high teas, supper clubs and fundraisers • A range of delectable delights for coffee shops • Cultural specific catering needs and supplies
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GERATEC’s caring philosophy is to provide holistic, supportive and person-centred care. Our expertise and experience give us a unique understanding of the physical and emotional needs of those who rely on our assistance. Having committed to a holistic approach, we pride ourselves on offering specialist services and expertise in all areas of care for older people including occupational therapy, dietetics and nursing. To maintain the excellence of our approach, the care team is actively involved in ongoing outcomes-based research projects centred on older people. GERATEC’s philosophy focuses on the person behind the symptoms and diagnoses. This means taking responsibility not just for basic care but for creating an environment where older people can thrive and live the best possible life.
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Our services include: • • • • • •
Needs assessment and planning Individual care plans and advice Specialist diets, planning and consulting Care workshops for all levels Educational resources such as manuals, books and DVDs Advice on adaptive devices and equipment, such as drinking cups, dementia signage and cutlery
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We work in your home, you don’t live in our workspace.
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GERATEC aspires to instil a culture of “this is my home” in each care centre or village we work with. The aim is to create a healthy, clean and pleasant place in which to live and work.
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Every employee is vital in reaching this goal. As such, we encourage an ethos of being visible, friendly, professional and helpful. As the saying goes “The best part of teamwork is that you always have someone on your side,”. A clean home is an essential part of creating a caring, family atmosphere. Thanks to GERATEC’s training and guidance, the housekeeping and laundry employees see their jobs as an important part of caring for the residents. The cleaning teams become part of the residents’ lives by creating a home and spending time with them. Our employees are always happy to help and take great pride in their work.
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We provide dedicated cleaning services Housekeeping • A full housekeeping service • High-quality, environmentally friendly chemicals and equipment • Regular deep-cleaning in high-risk areas such as bathrooms and clinics • A flexible service for booking cleaners Laundry • Infection control • A drop-off service • Washing, drying and ironing • A full service, including collection from and delivery to your home (on average three times per day)
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GERATEC’s person-centred approach extends beyond the residents to include the employees. We believe passionately in training and developing the people who help us to deliver our services.
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Our aim is to maximise performance and, through development, yield tangible, measurable results to improve the lives of the employees and the people with whom they interact. We draw on existing experience to develop skills and talents from within our partner organisations. Our flexible training methods allow us to address specific needs within individual homes, providing skills training that can be conducted on or off-site and are tailored to individual requirements. GERATEC’s lifeskills training shows employees how to make their jobs more rewarding and improve their lives outside work, empowering them to make good choices and develop their professional attitude.
GERATEC training • • • • • • •
Training and inductions covering all aspects of care Practical and theoretical training for all levels of experience Personnel management and policy guidance Performance management and workforce planning Uplifting life-skills and wellness programmes for employees Mentorship and coaching programmes Employment-equity consulting
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GERATEC provides specialised services in the Aged-Care Sector.
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This includes kitchen and dining-room facility design, menu development and catering services.
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Our areas of speciality Catering Caring
This is based on the principle of person-centred care and home-based care services.
Housekeeping Housekeeping includes laundry services and a specialised cleaning service. Training
Employee and management development and training are provided.
Full facilities management
GERATEC can manage your entire village or estate, not just your kitchen and care centre. Our professional management consulting team can assist you to: • review your construction and development plans • estimate your employment requirements • evaluate operational requirements • develop marketing and public-relations programmes • recommend financial management systems
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GERATEC’s associates
GERATEC partners with and supports the following organisations financially as a contribution towards the greater good in South Africa.
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Eden Alternative South Africa ® is a non profit organisation that provides training and consultancy services to the Long-term Care Industry. The Eden Alternative philosophy embraces the concept of “culture change” – transforming traditional, institutionalised longterm care facilities into Human Habitats where life revolves around close and continuing contact with plants, animals and children.
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The South African Care Forum is a non-profit company supporting the care industry in SA, which serves the needs of older people and people living with disabilities, both in residential care and in the community. It is a forum for collaboration and partnership.
GERATEC’s associates
1 The 10 principles of the Eden Alternative The three plagues of loneliness, helplessness, and boredom account for the bulk of suffering among our Elders. An Elder-centred community commits to creating a human habitat where life revolves around close and continuing contact with plants, animals, and children. It is these relationships that provide the young and old alike with a pathway to a life worth living. Loving companionship is the antidote to loneliness. Elders deserve easy access to human and animal companionship. An Elder-centred community creates opportunity to give as well as receive care. This is the antidote to helplessness. An Elder-centred community imbues daily life with variety and spontaneity by creating an environment in which unexpected and unpredictable interactions and happenings can take place. This is the antidote to boredom. Meaningless activity corrodes the human spirit. The opportunity to do things that we find meaningful is essential to human health. Medical treatment should be the servant of genuine human caring, never its master. An Elder-centred community honours its Elders by de-emphasizing top-down bureaucratic authority, seeking instead to place the maximum possible decisionmaking authority into the hands of the Elders or into the hands of those closest to them. Creating an Elder-centred community is a never-ending process. Human growth must never be separated from human life. Wise leadership is the lifeblood of any struggle against the three plagues. For it, there can be no substitute. For more information contact Magda Pienaar 021 461 7754 magda@edenalt.co.za Rayne Stroebel rayne@edenalt.co.za
www.edenalt.co.za
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GERATEC’s associates
Vision
Through its members and affiliations, the South African Care Forum (SACF) aims to become the official voice for the care industry and gain a reputation for excellence and best practices.
2 The South African Care Forum is a non-profit company supporting the care industry in SA, which serves the needs of older people and people living with disabilities, both in residential care and in the community.
The SACF will: •
Collate the efforts of groups in the field of ageing
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Devise solutions with all stakeholders
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Create networking opportunities
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Share information and educate others
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Develop capacity through collaboration
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Support sustainability of organisations through cooperation and partnership development
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Turn long-term care facilities into centres of support for the wider community
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Experience the power of engagement
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Raise the bar of care in South Africa
Want to get involved? Contact SACF chairperson Margie Chapman 021 461 3820 margie@sa-careforum.co.za or Susan Grant at info@sa-careforum.co.za
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Online & Social Media
Find GERATEC online
www.geratecza.co.za
Keep up to date with upcoming training and workshop opportunities, read client testimonials, access our newsletters and publications, find useful resources, contact us or have a look at our blog! You can also use the GERATEC
website to access the websites of our partner organisations Eden Alternative SA ÂŽ and the South African Care Forum. GERATEC is also on Facebook and Twitter - follow us to get the latest news and updates first!
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Reasons to choose GERATEC
1. GERATEC provides a holistic suite of services. 2. We are the only full-service provider of person-centred care in line with international best practice in South Africa. 3. We are an Unashamedly Ethical company. 4. We will partner with your organisation and add value to your service on the basis of shared values.
GERATEC’s contact details Rex Trueform Office Park, 6th Floor 263 Victoria Road, Salt River, 7925 PO Box 5342, Tyger Valley 7536 Tel 021 461 3820 Fax 021 447 0102 www.geratecza.com Design: www.gapdesign.co.za