2 minute read
The way I see it! Are you reliable?
The way I see it!
By chuck morriS
are you reliable?
Gain a modest reputation for being unreliable and you will never be asked to do a thing! - Paul Theroux
Ever wonder why some people always get asked to do things when you feel you are very capable and know how to do it? Do you ever wonder why some people are always the first people contacted when something goes wrong?
Usually it is not because of favouritism. Some people are contacted every time something goes wrong because they have become known as reliable and able to resolve whatever the issue is.
Is this unfair? No, because in a business setting when something goes wrong it does need to be rectified as soon as possible. If you have become known as someone that has difficulty comprehending the problem and possible solutions, or someone who seems to dismiss the importance of it, you will be marginalized.
Fix that problem!
Step back and ask yourself what are others doing differently than you when tackling this type of issue. Understand the nuances of the problem and who may be affected by it, what it may mean to the bottom line, and what it may mean to customer service.
Your job depends on it.
Learn from others, and ask others what they would do in a given situation. Place yourself into a situation where you must seek a resolution to a problem.
Do not stop learning. Do not stop preparing for situations.
Don’t be afraid to step out of your comfort zone. That is the only way you are going to learn how to deal with problems that come your way. Take ownership and step up to the plate.
You be the one! Be the one that will pick it up and figure out how best to resolve the problem. Become the go-to person; it is not difficult to do. All it takes is the will to learn how to deal with many different situations.
Search for problems and learn how to deal with them. It won’t take long and you will be able to be one of those who others
come to to help with a problem. You can do it! n
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