Thurra Brochure

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The intelligent choice for engineering inspections thurra

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everything is taken care of ™

Pressure - Lifting - Power Presses Local Exhaust Ventilation - Specialist

Associate member

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You’re in safe hands You can’t leave anything to chance when it comes to inspecting engineering plant and equipment, but you can leave it to Thurra.

We’re 100% dedicated to engineering inspections and undertake thousands at factories, warehouses, construction sites, offices, garages, care homes and commercial premises; taking a careful look at everything from passenger lifts to excavators; steam boilers to air receivers. As a result, no-one has a greater appreciation of inspection services than Thurra.

Just as importantly, by continually refining our methods, we’ve turned inspections into a fine art which ensures we pass on efficiency savings through our really competitive fees. We aim to go the extra mile for customers with the promise to: • • • • • •

Provide a fast, efficient service Respond quickly and professionally to all inspection requests Provide accurate quotations and very competitive fees Inspect many types of engineering plant and equipment Make appointments in advance and keep you fully informed Refund the cost of inspections in the unlikely event of dissatisfaction

All of which ensures everything is taken care of ™

Inspection types

Types of places we inspect

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Pressure Lifting Power Presses Local Exhaust Ventilation Specialist

Garages and workshops Office blocks and premises Nursing and care homes Warehouses and industrial units Construction sites Hotels and retail premises

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We appreciate the efficiency and flexibility of their Inspectors, who go out of their way to accommodate inspections around our busy work schedule. The office staff are also very helpful and are quick to turn round any request. We would have no hesitation in recommending them.

Company Secretary, Bolton based Group of Companies

Associate member

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We love working with brokers Insurance brokers and agents trust Thurra. Our long standing relationships confirm the quality of our service to brokers, so too the fact that over 90% of those we deal with place multiple inspections with us annually.

Your clients receive a fast, efficient and professional service, leaving you free to concentrate on other matters – just take a look at our commitment to clients to see why our service is so trouble-free for you.

With an absolute commitment to dealing with insurance brokers and intermediaries, our focus is to go beyond providing a totally trouble-free service. We aim to be a joy to deal with, recognising that work life is complex enough without added complications, while providing a great deal more including: • • •

Benefits for our brokers • • • •

Generous rebates for volume accounts Documentation when you need it Our full refund promise in the event of client dissatisfaction Dedicated Account Manager

Same-day agency set-up No minimum number of cases Fast, simple and responsive service

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Having used them for over ten years, I can confirm that they not only offer a first class service for our clients at extremely competitive prices, but also turn around quotations usually within a few minutes and always issue documentation in a timely fashion. I can't recommend them highly enough.

Director, large provincial broker

• • •

A dedicated account manager Free training sessions Trouble-free service

Associate member

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We’re fortunate to work with the clients we do We work with organisations of all types and sizes from small family businesses to multi-national companies.

In all cases, our team provides a fast, efficient and expert service to help you fulfil your legal obligations by inspecting all appropriate plant and machinery within the appropriate timescales. Our specialists advise on the type of inspections required and the best way to undertake the work, taking account of maintenance and shut-down periods to minimise downtime and inconvenience. We also work hard to deliver an efficient and well co-ordinated service, so you’re not kept waiting and remain fully informed throughout.

There’s a lot said about customer service by companies these days so it’s difficult to know what to believe.

Our simple ethos is that it’s our privilege to work for you, never the other way round.

What we aim to do for you • • • •

To help you meet your legal requirements To notify you when things are due To remember that little things make a difference, like making and keeping appointments To explain, if defects are found, the best next steps

• • • •

To deliver reports in hard copy or electronic formats as you choose To not charge for a cancelled appointment To provide simple written schemes of examination free of charge To charge competitive rates

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We have a long history of using their specialist skills. We have always found them to be prompt in their attendance and professional in their approach and dealings with both our staff and our building users, keeping both management and staff fully informed of their actions and findings, a policy which allows us to manage our clients’ property in the most effective manner.

Liverpool headquartered property management business

Associate member

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Leave everything to us It couldn’t be easier to engage Thurra. All it takes is a simple phone call.

We can set up an account in a few minutes and quickly set to work on your behalf. As part of our exceptional service, we ensure that new and renewal documentation for all inspection policies/contracts is prepared promptly and is always easy to follow. You also have the added assurance of our business processes and systems as outlined below.

Our people

Our accreditations

All Thurra engineers are carefully selected, qualified and trained. They have excellent technical and interpersonal skills. And, they’ll use their know-how and experience to help you every step of the way.

We’re an associate member of the Safety Assessment Federation (SAFed), an independent trade association concerned with safety. As members of this respected organisation, we keep at the forefront of developments in the industry – drawing on their advice, guidance, information and experience to keep our services current and competitive.

Our standards Our entire service is backed by well-defined processes, procedures and systems that not only ensure a fast and efficient service but help keep our costs low in order to pass on savings through our competitive prices.

Our points of contact Thurra is especially well known as a company that’s easy to do business with. Just call 01706 85 55 55 or visit www.thurra.co.uk to get things started. We’ll be pleased to hear from you.

Processes Stage 1

Stage 2

Stage 3

We’re appointed to undertake the inspections and issue confirmation

We arrange appointments at the site’s convenience

We carry out the inspections

Stage 4

Stage 5

We compile and despatch reports quickly

When renewals are due, we send notifications and documents for approval

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I met with our mutual client this morning and they commented on what a great service your engineer provides. They are really happy dealing with you, so I just wanted to pass on my thanks.

Account Executive & HR Manager, large provincial broker

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The Engineering Inspection requirements of many of our clients are looked after by them as we know we can rely on their excellent service, competitive pricing and helpful and knowledgeable staff.

Director, large provincial broker

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The Thurra team is at your service.

Whatever the nature of your inspection requirement, please get in touch whichever way you prefer and we’ll be happy to help.

thurra

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We have worked closely with them for several years and the service we have benefited from has been second to none. Inspections can be arranged with very little fuss and documentation is delivered without delay in all instances. The cost of the inspection service is very competitive without having an effect on service levels and I would have no hesitation in recommending them to my clients.

Property Account Executive, large provincial broker

everything is taken care of ™

Phone: 01706 85 55 55 Fax: 01706 85 55 56 Email: mail@thurra.co.uk Visit: www.thurra.co.uk Write: Thurra Ltd, Station Rd, Facit, Whitworth, Lancashire, OL12 8LJ Pressure - Lifting - Power Presses Local Exhaust Ventilation - Specialist

Associate member