Information Technology

Process to Seek Assistance

 Email support@desu.edu for technical issues or IT support requests such as:  Internet and wireless connection  Authentication and Access (Microsoft Office 365, i.e., MS Teams, Outlook, OneDrive)  Mydesu.edu/Banner Self-Service  Instructional Technology Support

 To speak with a member of the University Help Desk, call 302.857.7028.

For any other third party application, generally the student will need to work with the department that collaborates with the third party app: i.e. Nelnet, Bank Mobile (Student Accounts), Campus Logics (Financial Aid), etc.

 Blackboard Support  Call Martha Sims-Wilson at 302.857.7122 or email at blackboard@desu.edu (Under the responsibility of Graduate Studies/Terry Jeffries)  For after-hours Blackboard Support, you can access this service 24/7 by calling (toll free) 844.570.6766 or online by visiting http://desu.edusupportcenter.com.

 Digital Student Universe (Apple One-Device-Per-Student Initiative)  For support, email appleadmin@desu.edu.

Division of Information Technology

Name Title Email

Darrell McMillon VP of Information Technology dmcmillon@desu.edu

Donna Akins Administrative Assistant to VP of IT dakins@desu.edu

Russell Weaver

Executive Director of Network Services rweaver@desu.edu Charmaine Babb Director of Planning and Special Projects cbabb@desu.edu Christopher Garland Director of Academic Technology cgarland@desu.edu Andrea D. Wilson Associate Director of Virtual Technology adwilson@desu.edu Ext. 302.857.7499 302.857.6942 302.857.7255 302.857.7009 302.857.6909 302.857.7910

Process to Escalate Questions & Concerns

 Internet and Wireless Connections: Networkteam@desu.edu  Authentication and Access: svrmgrs@desu.edu  Mydesu.edu/Banner Self-Service: cbabb@desu.edu  Instructional Technology and Apple Student Initiative: cgarland@desu.edu  IT Division: dakins@desu.edu