Restoration Rewind Delta Development Group Monthly Newsletter
November 2016
Delta Development Group welcomes a new Franchisee in to our network! On Friday November 4, Jim Cagle and his team signed the first of three franchise agreements listed in his Multi-Unit Development Agreement. Jim’s team consists of his Wife Mary Elizabeth “Liz”, Zack Lane, and Christina Mitchell. Currently they are all based in Grand Junction Colorado. Jim’s vision, shared by his team, is to relocate with his family along with Zack and Christina’s family to the Mobile, Alabama area to open the first franchise location. Zack will be the general manager and will lead the effort by moving to Mobile January 2nd. Delta Disaster Services of Eastern Gulf States plans to open around the beginning of March, 2017. After launching Mobile, Jim will build a second team to open a Jackson, Mississippi location within the next 24 months after opening the Mobile Location. Following the Jackson location, the third location is targeted for Montgomery, Alabama within sixty months of his grand opening in Mobile. This is an aggressive plan but Jim is no stranger to area development agreements and building effective operational teams. Jim and Liz are long-time franchisees and franchise area developers from the food industry as well as seasoned real-estate developers. Having developed over 30 plus units, within several brands, they have the tenure and the necessary experience to be successful in any effort they focus on. Jim came to know us through his relationship with Tyler and Bruce Milyard from our Grand Junction location. “Delta Development Group is pleased to have the Cagle Team in the franchise network” stated Mike. The entire Delta Development Group team is excited to have Jim, Liz, Zach and Chris as a part of the Delta system. Delta Disaster Services of Eastern Gulf States’ territory will cover the bottom two thirds of Mississippi and Alabama, a portion of the
Florida panhandle to Pensacola, and the area surrounding Columbus Georgia. Total population for the entire three territories combined is roughly 4 million people. Alabama and Mississippi have as much population between cities as the cities have individually. Delta Development Group will be heading to Mobile the first week of December to assess the local market and inspect a few possible locations for the Mobile location. We are expecting great things from the Eastern Gulf States franchise and have no reason not to! If you get a chance, please take a minute call or email Jim and his team and welcome them to the network. They are very excited to meet you all at convention in March 2017 as well. Congratulations to Mike Mastous on this new addition and his first Multi-Unit Development Agreement with Delta! Jim jcagle@delta-us.com , Christina cmitchell@delta-us.com , Zack zlane@deltaus.com Jim’s Cell 970-261-0343. Office 970-623-7677
New Equipment Available We saw these equipment pieces at the CCC Convention in Las Vegas. They are now available to purchase through Aramsco.
Phoenix AirMax Radial Air Mover New leader in performance, convenience, portability, and safety for low profile air movers. Its compact 20 ½″ X 17″ footprint and 8 ⅞″ height make the Phoenix AirMax the most compact and portable fan in its class. The rugged molded-in handle gives you the solid control required when packing and unpacking lots of air movers. Its easy-winding cord wrap and multiple securement options makes it a snap to prep for transport. Because of its deeply-molded interlocking features, the Phoenix AirMax is rock solid when stacked for transport.
Phoenix Dry Max LGR Dehumidifier The ultra-compact Phoenix Dry Max is 6% smaller than the closest restoration dehumidifier in its class, plus it features recessed wheels, a retractable handle, and built-in storage for the power cord and condensate hose. • • • • •
80 pints water removal at AHAM (80°F/60% Rh) Max water removal of 10 gallons 170 CFM 5.7 amps 6% smaller than the closest dehumidifier in its class
Congrats to the Graduate A huge congratulations to Ragan Neblett for completing the Certified Franchise Executive (CFE) program and receiving her certification. The CFE program is an education program provided through the IFA and recognized as an executive designation in the franchise community. A three year program, completed by Ragan in two years, is comprised of education classes, convention and symposiums, as well as on the job experience and highlights the graduate’s commitment to franchising. Great job Ragan, your new business cards are in the mail!
Leadership and Management Forum Our Leadership and Management Forum was hosted in Grand Junction this past October 15. This session was focused on how to effectively delegate, how to multi task, how to effectively manage your time, and making the right decisions to solve the problems of your organization, all the while keeping your stress levels down. Sounds easy? It’s not! Whether you have a few employees or a few dozen, your ability to effectively manage the different personalities and skill sets within your organization is and always will be a challenge. We all agreed our next meeting will be on November 12th at the Arvada office. At this meeting we will discuss finances. This can be a very broad topic but we will narrow it down and key in on a few items we think can be the most helpful to start. We will focus on individual job profit and loss statements, both mitigation and construction; as well as overall company profit and loss statements. As always, we will take many routes of discussion during this meeting. We continue to encourage all owners to attend these meetings. While we think we know everything about being good leaders, there is always so much we can learn. We have formed a great peer group within our network, and the meetings are open, honest and always enlightening. Everyone shares, everyone learns, even the DDG members. Don’t short change yourself and your employees by not taking the time to better yourself, both personally and professionally. If you cant make it in person, we will always have the conference line open for at least the first 15-20 mins of the meeting. See you all at the next meeting.
A Quick Financial Reminder Here is a quick review of what to do with the end of the year approaching. Time to make sure you are on top of your planning for 2017 Review QuickBooks. If there are any changes to be made, they MUST be done prior to the books being closed for taxes. Check Balance Sheet for errors or miscoded items Make a list of anything that you need your accountant to help you fix. Check your list of assets. Are they all present and accounted for? Check P&L Make a list of anything that your accountant may need to help you with or any questions that you may have. Move and/or properly job cost anything that has not been properly job costed. Make sure you are using “Classes� for all entries. (Minimum Class List: Construction, Mitigation, Marketing, Overhead). Run a P&L by Class. This will open you up to a whole new world of information! Do you have things in your overhead (expenses) that should have been job costed? If so, now is the time to move it. All reconciliations should be current and all credit card receipts should be properly job costed. Prepare Budget for 2017. Utilize 2016 (or prior 12-month period) expenses and determine what percentage of income they are. Determine your sales goal for 2017. Now take the same percentage for the expenses and apply that percentage to your 2017 anticipated income. This will be your beginning. Tweak and change as you feel you need to. Prepare a budget for each major category of your business: Construction, Mitigation, Overhead, Marketing.
Prepare your Business Plan for 2017. New Equipment New People Marketing and new referral points. Sales for each Team How you will make it all work together!
Hope this helps! Please let us know if you need help or guidance in anyway. FAILING TO PLAN IS PLANNING TO FAIL!
Marketing Corner Success is tied to every one of your daily tasks. Prioritizing time and efforts has been a common topic amongst marketers throughout the year. I have located a simple and to the point article which defines key steps to organizing your time and efforts in order to achieve your desired outcomes and success. I use a number of these but need to adopt more of them to become better at managing my time. Please review and let’s plan to share other effective time management tools and techniques on our next marketing call. Enjoy! Jason
How to Manage Time with 10 Tips That Work Chances are good that, at some time in your life, you've taken a time management class, read about it in books, and tried to use an electronic or paper-based day planner to organize, prioritize and schedule your day. "Why, with this knowledge and these gadgets," you may ask, "do I still feel like I can't get everything done I need to?" The answer is simple. Everything you ever learned about managing time is a complete waste of time because it doesn't work. Before you can even begin to manage time, you must learn what time is. A dictionary defines time as "the point or period at which things occur." Put simply, time is when stuff happens. There are two types of time: clock time and real time. In clock time, there are 60 seconds in a minute, 60 minutes in an hour, 24 hours in a day and 365 days in a year. All time passes equally. When someone turns 50, they are exactly 50 years old, no more or no less. In real time, all time is relative. Time flies or drags depending on what you're doing. Two hours at the department of motor vehicles can feel like 12 years. And yet our 12-yearold children seem to have grown up in only two hours. Which time describes the world in which you really live, real time or clock time? The reason time management gadgets and systems don't work is that these systems are designed to manage clock time. Clock time is irrelevant. You don't live in or even have access to clock time. You live in real time, a world in which all time flies when you are having fun or drags when you are doing your taxes. The good news is that real time
is mental. It exists between your ears. You create it. Anything you create, you can manage. It's time to remove any self-sabotage or self-limitation you have around "not having enough time," or today not being "the right time" to start a business or manage your current business properly. There are only three ways to spend time: thoughts, conversations and actions. Regardless of the type of business you own, your work will be composed of those three items. As an entrepreneur, you may be frequently interrupted or pulled in different directions. While you cannot eliminate interruptions, you do get a say on how much time you will spend on them and how much time you will spend on the thoughts, conversations and actions that will lead you to success. Practice the following techniques to become the master of your own time: 1. Carry a schedule and record all your thoughts, conversations and activities for a week. This will help you understand how much you can get done during the course of a day and where your precious moments are going. You'll see how much time is actually spent producing results and how much time is wasted on unproductive thoughts, conversations and actions. 2. Any activity or conversation that's important to your success should have a time assigned to it. To-do lists get longer and longer to the point where they're unworkable. Appointment books work. Schedule appointments with yourself and create time blocks for high-priority thoughts, conversations, and actions. Schedule when they will begin and end. Have the discipline to keep these appointments. 3. Plan to spend at least 50 percent of your time engaged in the thoughts, activities and conversations that produce most of your results. 4. Schedule time for interruptions. Plan time to be pulled away from what you're doing. Take, for instance, the concept of having "office hours." Isn't "office hours" another way of saying "planned interruptions?" 5. Take the first 30 minutes of every day to plan your day. Don't start your day until you complete your time plan. The most important time of your day is the time you schedule to schedule time. 6. Take five minutes before every call and task to decide what result you want to attain. This will help you know what success looks like before you start. And it will also slow
time down. Take five minutes after each call and activity to determine whether your desired result was achieved. If not, what was missing? How do you put what's missing in your next call or activity? 7. Put up a "Do not disturb" sign when you absolutely have to get work done. 8. Practice not answering the phone just because it's ringing and e-mails just because they show up. Disconnect instant messaging. Don't instantly give people your attention unless it's absolutely crucial in your business to offer an immediate human response. Instead, schedule a time to answer email and return phone calls. 9. Block out other distractions like Facebook and other forms of social media unless you use these tools to generate business. 10. Remember that it's impossible to get everything done. Also remember that odds are good that 20 percent of your thoughts, conversations and activities produce 80 percent of your results. Check out the cool video at: https://www.entrepreneur.com/article/219553
RESTORATION BENCHMARKING SURVEY
CASH IN THE DOOR! Based on SEPTEMBER Royalties‌ Delta Disaster Services of Southern Colorado has another record month! They brought in nearly $500,000 in cash in September. Great month Emmis, Rosey and the whole gang! Northern Colorado also had an exceptionally good month in October. Great Job everyone!
And we will leave you with this‌ "Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the 'readyaim-aim-aim-aim syndrome'. You must be willing to fire." T. Boone Pickens (1928 - ), American Financier