Dematic Logistics Review - Issue 1

Issue 1

L GISTICS

REVIEW

POSITIVE APPROACH

Pick more with Negative-PUT picking

BUFFER STORAGE

Sequencing stock for high rate picking

PRODUCT REVIEW

Logistics technology & software update

NEXT: UK

Ergonomic fashion & apparel distribution

FERDINAND GROSS: GERMANY

World-first Multishuttle Goods to Person solution

NEWEGG.COM: USA & ELGIGANTEN: SWEDEN High performance E-logistics

COCA-COLA AMATIL: AUSTRALIA

DEMATIC DELIVERS RECORD PICK RATES FOR COCA-COLA DEMATIC LOGISTICS REVIEW

Creating Logistics Results

WELCOME TO YOUR WINDOW TO WORLD’S BEST PRACTICE LOGISTICS Welcome to Dematic Logistics Review.

We hope you find it of interest and a valuable resource in keeping up to date with the latest logistics and supply chain news, case studies, research, product, technology and software developments from around the world.

I am delighted to introduce the first issue of our new global magazine Dematic Logistics Review.

Dematic has provided many impressive logistics solutions and in this issue you will find examples of best practice logistics. I am confident that through innovation and our proven track record we will to continue to deliver outstanding logistics results for our customers throughout the world.

Dematic economically well positioned The past year has been a challenging one for businesses around the world, however, despite the global economic crisis Dematic has performed very well.

Thanks to a balanced distribution of activities across business sectors, regions and markets, Dematic is well placed to absorb the impact of currency and volume fluctuations. The group is debt-free and is profitable.

Investing in innovation As a platform for growth, we are increasing our investment in Research and Development.

Dematic sees significant innovation potential in order fulfilment and will continue to focus R&D investment in this area.

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Dematic Goods to Person delivers the goods With systems already in operation and many more underway, Dematic is challenging convention with the development of ‘Goods to Person’ (GTP) order fulfilment strategies and technologies for high volume distributors.

Our Dematic Multishuttle® automated storage buffer, picking and sequencing system interfaced with ergonomic workstations delivers safe, accurate, high-rate, high-productivity picking across a wide range of industries and applications.

Case studies on retail clothing giant Next from the UK and German industrial supplier Ferdinand Gross demonstrate the amazing accuracy, productivity and throughput possible with GTP. If GTP is new to you, make sure you see our exclusive GTP feature article, which outlines what GTP is, how it works and Multishuttle’s role in picking, buffering and sequencing stock to optimise order assembly efficiency and accuracy, while eliminating travel and reducing the physical impact of pick and pack operations.

Contents Cover Story: Coca-Cola Amatil, Australia Technology Feature: Goods to Person Case Study: Ferdinand Gross, Germany Case Study: Next, United Kingdom Case Study: Newegg.com, USA Case Study: Elgiganten, Sweden Case Study: Leche Pascual, Spain Case Study: Zuellig Pharma, Malaysia Product, Technology & Software Review

4-6 7-9 10-11 12-13 14-15 16-17 18-19 20-21 22-23

About Dematic Dematic is one of the world’s leading suppliers of logistics automation systems and solutions. As a systems integrator, Dematic delivers a full range of technologies and services, from individual products and systems to complete turnkey solutions as a general contractor, as well as complete after-sales support and service. Dematic provides automated material handling products, systems and solutions for retail and wholesale distribution, consumer direct, grocery, food and beverage, and manufacturing industries. Dematic’s products and services are based on a tradition of industry expertise that the company has acquired over decades of commitment worldwide. Globally the company employs around 3,000 people.

Innovative E-business order fulfilment We also profile how two leading e-retailers on either side of the Atlantic – Newegg.com from the USA and Sweden’s Elgiganten – tackle the challenge of high-volume, high-service direct-toconsumer distribution in the booming e-business sector. It is interesting to compare how Dematic’s solutions for the customers differ significantly in the design and technologies applied, to best suit local market dynamics and each company’s business needs and budget.

Accuracy and traceability key drivers of pharmacy DC design Picking orders accurately and keeping track of them at all stages of the supply chain are key drivers in pharmacy distribution. The small quantities required for many orders adds to the challenge.

Dematic’s integrated order fulfilment system for Malaysia’s largest distributor, Zuellig Pharma, achieves the accuracy, productivity, throughput and traceability required through the use of smart technologies, software and controls.

How a negative approach is achieving record productivity for Coca-Cola Our cover story reports on how Coca-Cola is achieving record picking rates at its new Route Trade distribution centre (DC) in Sydney.

The DC features the world-first application of Dematic’s patented Negative-PUT technology and software for maximising the efficiency and optimising the safety of mixed pallet order assembly.

By pairing like orders, Negative-PUT allows pickers to fulfil two or more picks with one, enabling high productivity rates of 1400 picks/hour to be achieved through ergonomic workstations.

World-first SAP software integration for SFS Dematic has also developed a world-first interface to SAP EWS (Extended Warehouse System) and MFS (Material Flow System) for Swiss industrial supplier SFS Unimarket, eliminating the need for middleware, making SAP’s R/3 Enterprise Resource Planning system a true ‘end to end solution’.

Look out for details of this exciting breakthrough in the next issue of Dematic Logistics Review.

Roar Isaksen, President & CEO, Dematic

Our success illustrates the importance of knowledge, innovation and the ability to deliver a robust solution. Our team of logistics professionals is second to none in the industry.

With our unique mix of innovative products and solutions, superior planning and project management competence, we are confident Dematic will continue to grow and help our customers prosper now and into the future.

Roar Isaksen, President & CEO, Dematic

DEMATIC LOGISTICS REVIEW

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COVER STORY COCA-COLA AMATIL SYDNEY, AUSTRALIA

Dematic’s David Rubie with CCA’s Major Projects Manager Grant McClean.

RECORD PRODUCTIVITY FOR COCA-COLA Pickers at Coca-Cola Amatil’s new distribution centre at Eastern Creek in Sydney are achieving phenomenal rates of more than 1400 picks/hour thanks to Dematic’s new Negative-PUT concept.

Coca-Cola Amatil (CCA) was presented with the prestigious Manufacturing Logistics Award at the Supply Chain & Logistics Association of Australia’s recent national awards ceremony in Melbourne.

The award recognises the achievements of CCA’s supply chain remodelling program, Project Jupiter, which has substantially improved order fulfilment efficiency, reduced distribution and transport costs, and cut greenhouse gas emissions.

A key element of Project Jupiter was the construction of a new distribution centre (DC) at Eastern Creek to service CCA’s 14,000 Route Trade customers in New South Wales from Bega to Coffs Harbour, an area covering about 1000km.

Route Trade customers range from corner stores and convenience shops through to service stations, small grocery and fresh food outlets, as well as an increasing number of liquor shops and wholesalers, and account for close to half of CCA’s throughput during the summer peak.

Within just eight weeks of operation, CCA was achieving record-breaking productivity rates of more than 1400 picks/hour at the Eastern Creek DC thanks to a world-first order picking methodology developed by Dematic.

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“

The net effect of NegativePUT is that around 20% of the cases for mixed pallet orders are despatched without ever being picked.

Grant McClean, Major Projects Manager CCA

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Industry recognition for Dematic’s world breakthrough

Negative-PUT: Killing two birds with one stone Dematic’s new Negative-PUT process optimises case picking productivity in mixed pallet order assembly by pairing suitable orders and fulfilling them through ergonomically designed ‘Goods to Person’ pick modules. Dematic’s patented Negative-PUT software re-sequences orders to generate the highest quantity of negative pick opportunities and the optimum order fulfilment sequence for any batch of orders, creating substantial productivity gains.

“Around 70% of the DC’s orders pass through the Negative-PUT module, with about 35% of the orders complete when they exit,” explained Grant McClean, CCA’s Major Projects Manager.

“The net effect of Negative-PUT is that around 20% of the cases for mixed pallet orders are despatched without ever being picked,” he said.

Other key Dematic solutions include: Inbound Logistics: RO-RO auto truck unloading More than 95% of the stock is delivered from CCA’s Northmead production plant. To ensure efficient goods receiving and minimise forklift operations, the DC features three roll-on, roll-off (RO-RO) automated ‘skate-type’ truck unloading docks, each capable of unloading 22 pallets in under 15 minutes.

Pallets are automatically scanned, check-weighed and transported by integrated pallet conveyor to a pick-up station near their reserve storage putaway location.

NEGATIVE-PUT PICKING: HOW IT WORKS

Inbound Logistics: Three RO-RO automated truck unloading docks provide rapid turnaround of vehicles delivering to the DC.

The integrated pallet conveyor delivers full pallets with picking stock and empty pallets to the Negative-PUT pick module operators.

Dematic’s new Negative-PUT system optimises case picking in mixed pallet order fulfilment by taking advantage of a practice used by experienced pickers to reduce their workload.

Smart pickers occasionally notice that among the orders they have there are a couple with which they can ‘kill two birds with one stone’, or, in this case, complete two orders with one pick.

However, the practice tends to be opportunistic and a systematic approach can identify all negative pick opportunities. The productivity gains which can be made by matching like orders and picking them in a high rate pick module are very substantial.

Dematic’s patented Negative-PUT software uses a number of complex algorithms to re-sequence orders to generate the highest quantity of negative pick opportunities and the optimum order fulfillment sequence for any batch of orders.

Each time a new order is to be picked, integrated pallet conveyors automatically deliver two full pallets (donor pallets) and two empty pallets (put pallets). Large screen workstations provide clear visual instructions for the operators, with Dematic’s Negative-PUT software directing the picker to take a quantity of cases from the first donor pallet and place it onto the first put pallet. They may then be asked to take a further quantity of stock and place it onto the second put pallet.

They may then be instructed to remove a quantity of cases from the second donor pallet and place them to the first and second put pallets.

In this example, the Negative-PUT process has completed four work orders with the minimum possible number of case movements. The stock quantity on the two donor pallets now matches that required to fulfil two orders, while the cases on the put pallets form the base pallets to which any remaining items required for the two orders will be picked conventionally.

Check-weighers confirm the operator has picked the correct number of pallets, and the conveyor transports the pallets to the outfeed station.

Large screens direct the pick module operators to transfer stock from the ‘donor’ pallets to the ‘put’ pallets.

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Outbound Logistics: Faster, safer truck loading “The Auto Despatch System (ADS) gives CCA the ability to pre-pick, assemble and stage orders,” explained Dematic’s David Rubie.

The ADS features a Pallet Runner satellite storage system with 144 lanes, each capable of storing up to 12 pallets, the typical capacity of CCA’s Route Trade delivery fleet. “This means the ADS can stage the orders for up to 144 truckloads at any one time, which provides a buffer of around 16 hours during peak periods,” said Mr Rubie.

Completed orders are taken to the ADS by forklift and pallet truck. Once loaded onto the ADS infeed, all pallet handling is automated.

The ADS features a 144 lane Pallet Runner satellite storage system, enabling CCA to stage orders for up to 144 truck loads at any one time, providing a buffer of around 16 hours during peak periods.

“Staging orders takes order assembly off the critical path, ensures efficient, reliable truck loading, and minimises truck turnaround time in the busy despatch area.”

OH&S Initiatives: A safer workplace The DC incorporates a number of innovative storage design features including wider than normal aisles, a higher first beam level plus additional space between and around pallets.

Wider aisles ensure safer forklift and pallet truck flow and more space around the pick face provides quicker and easier access to stock whether it is at the front or rear of a pallet, reducing the potential for the picker to trip or stumble while reaching for and lifting cases.

Voice directed computing is used for all other case picking activities.

The remodelling of CCA’s supply chain has involved capital expenditure of $180 million and provides CCA with the ability and capacity to store and deliver forecast volumes until 2015.

CCA opted for the semi-automated Pallet Runner for its outbound logistics because of its inherent flexibility, with throughput easily increased with the addition of extra Pallet Runner carts and forklift operators.

Benefits CCA’s Eastern Creek DC has substantially improved the efficiency of CCA’s mixed pallet order fulfilment. As well as reducing distribution and transport costs, CCA expects the DC to provide consistent productivity and throughput gains of around 20% to 30%. Other key benefits and savings include: • Elimination of 20% of all physical case picks • Improved customer service through increased pick and invoice accuracy and pallet build quality • Fewer errors, reduced returns and damage • Substantial reduction in truck mileage from old supply chain to new, with significant reductions in greenhouse gas emissions • Automated RO-RO truck unloading with integrated pallet conveyor infeed • Innovative, ergonomically-designed, high-rate Negative-PUT module • Wireless Bluetooth-enabled voice-directed computing for order picking • Faster, safer, more efficient order staging and truck loading with ADS • Numerous OH&S initiatives aimed at maintaining a safer workplace • Integrated IT including WMS, Negative-PUT and voice-directed computing • Satisfies CCA’s NSW supply chain requirements until 2015.

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TECHNOLOGY GOODS TO PERSON ORDER FULFILMENT Most order pickers actually spend much more time travelling between picks than they do picking – even if they are equipped with forklifts or pallet trucks – adding significantly to distribution costs.

DEMATIC GTP F0R FASTER, SAFER ORDER FULFILMENT So imagine how much more efficient, productive and safe your order picking team would be if the goods they needed to fulfil orders came to them, instead of them having to go, find and transport the goods.

The principle of Goods to Person (GTP) picking is not new. But changes in government regulations, combined with advances in technology and software, are increasingly making GTP a very attractive option for many distribution operations.

Dematic’s innovative semi-automated GTP distribution solutions comprise two key sub-systems: • Ergonomically designed, manually operated Pick and Put Stations for high rate order fulfilment (1,000+ picks/hour across several hundred line items): and • Automated buffer storage systems which sequence and transport the required items to Pick and Put Stations in the correct order to facilitate efficient order assembly.

Ergonomic Pick and Put Stations Dematic has developed and implemented Ergonomic Pick and Put Workstation configurations capable of fulfilling multiple orders concurrently.

Workstations can facilitate split case picking, with designs including the use of Pick-to-Light (PTL) displays or voice-directed computing to further improve accuracy, productivity and throughput.

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Directed by PTL or Voice, pickers fulfil batches of orders without leaving their workstation.

This is only possible where sophisticated sequencing software and controls seamlessly supply the right stock to the workstation, precisely when it is needed to match a corresponding order.

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Goods to Person order assembly

High Rate Put Stations for fast movers Dematic High Rate Put Stations can be an ideal solution for fast moving product lines. Directed by Pick-to-Light (PTL) or Voice, pickers fulfil batches of orders without having to leave their workstation.

This is only possible where sophisticated sequencing software and controls seamlessly supply the right stock to the Put Station, precisely when it is needed to match a corresponding order. Human errors are virtually eliminated and productivity is optimised, with pick rates of up to 1,000 items per hour possible. This is suited to high volume applications where the same product line is needed to fulfil several orders, such as for retail grocery, apparel or publishing outlets.

High Rate Pick Stations for slower movers The High Rate Pick Station is also suited to the requirements of slow moving product lines within a DC. Fed by Dematic’s new high throughput Multishuttle storage and retrieval engine, these stations can deliver pick rates of up to 700 lines per hour.

This means one person at a pick station can do the work of up to ten people in a traditional picking environment. Furthermore, the space efficiency of the GTP solution means the building footprint may be reduced by up to 50%.

How Dematic Pick and Put Stations work Empty order totes and full inventory totes carrying the goods for picking are transported by an integrated conveyor system, arriving concurrently at the workstations in the exact sequence required to fulfil the next order(s). Minimal manual handling and effort is needed by the operator to pick and place the required items to the order(s) being picked, with the conveyor system transporting order totes to despatch and the inventory totes back to storage.

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TECHNOLOGY GTP ORDER FULFILMENT

Dematic Multishuttle®: Automated storage buffer and order sequencing Picking goods efficiently through Ergonomic Workstations is one thing; supplying the goods needed to fulfil orders in the correct sequence to facilitate order assembly is the other half of Dematic’s Goods to Person (GTP) solution.

Dematic’s Multishuttle is a new generation solution for automated storage and retrieval of cases, totes and trays. Designed to enhance the interface between bulk storage and functions like order assembly, the Multishuttle dramatically increases speed, accuracy and throughput.

With sophisticated controls and performance enhancing software, the Multishuttle can interface with a wide range of storage media and handling containers. Its inherent flexibility enables it to be easily adapted to any shape or size of building, including existing facilities.

Multi-function Multishuttle Dematic’s Multishuttle extends the range of applications possible with automated storage systems, allowing a completely new range of automated solutions to be developed.

The Multishuttle differs from conventional ASRS (automated storage and retrieval systems) in that instead of a single crane per storage aisle, the Multishuttle uses intelligent self-propelled carts throughout different levels of the storage system.

The carts ‘shuttle’ goods in and out of the very space-efficient storage system, interfacing with an integrated conveyor system, which transports and delivers the goods to the pick face in exactly the correct sequence to facilitate efficient order assembly and load building.

Dematic Multishuttle: How it works The Multishuttle buffer storage system houses all of the stock required to assemble the next batch of orders. As items are being picked and sent to the pick face, new items are automatically inducted to replenish the storage buffer.

It provides a vital interlink and buffer between bulk storage and order fulfilment, ensuring the necessary stock to fulfil orders is always on hand, improving order fill rates and customer service levels.

The Multishuttle can operate in two configurations – Captive and Roaming.

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The Shuttle Cars The shuttle car is a transportation device designed to store and retrieve goods in multiple levels of storage racks.

Each shuttle car runs on rails and is equipped with grippers used to handle a wide rage of cartons, trays and totes. An incremental encoder and sensors ensure highly accurate positioning and collect power from running rails via a bus bar.

DEMATIC MULTISHUTTLE SYSTEM OVERVIEW

Multishuttle differs from conventional ASRS in that instead of cranes servicing each aisle, intelligent self-propelled cars ‘shuttle’ goods in and out of the system, interfacing with an integrated conveyor system.

Dematic Multishuttle Captive for high volume, high throughput The “Captive” format is ideal for high throughput applications such as order picking and order consolidation buffers. A dedicated shuttle is used at each storage level in every aisle so that retrieval and put away are handled simultaneously, with up to 600 double cycles per aisle per hour possible.

Intelligent controls enable complex sequencing, which contributes to flexibility and building storefriendly orders.

Dematic Multishuttle Roaming for low to medium throughputs The efficiency of the Multishuttle design is such that the performance of a conventional ASRS can be equalled with just a few shuttles.

Dematic’s Roaming Multishuttle meets the needs of low to medium throughput applications while providing maximum flexibility. In the roaming configuration, shuttles are not dedicated to a single storage level, but can move between different levels via shuttle lifts. As throughput requirements increase, the system capacity can be boosted with the addition of extra shuttles.

Tote Lift Dematic high speed lifts are located in front of each aisle. In the Captive system they have the function of picking up goods from buffer conveyors and delivering them to the outfeed level. By handling two at a time, each lift offers double throughput and optimal system performance.

In the Roaming system the lift transfers shuttles between levels and the infeed/ outfeed conveyors.

Infeed and Outfeed Conveyors Goods are fed into and taken away from the Multishuttle by highly efficient conveyors that can be located at a single level or, when throughput demands, at multiple levels of the Multishuttle system.

Real time logistics and software integration Scheduling and sequencing stock to fulfil a large number of orders at the same time requires smart software and integrated controls.

Dematic’s DC DIRECTOR interfaces with the user’s host computer system, typically a warehouse management system (WMS) or enterprise resource planning (ERP) software suite.

Order information downloaded from the host is processed and sequenced by DC DIRECTOR to ensure the goods required to assemble orders arrive at the pick face in the correct sequence. This includes reverse stacking of containers or pallets to ensure the heaviest goods are located at the bottom, or in reverse drop sequence for delivery of mixed orders to multiple locations.

Dematic Goods to Person (GTP) solutions Dematic is progressively developing the GTP concept with several of the world’s leading manufacturers, retailers and distributors implementing systems with varying degrees of complexity. For real life applications, see the following case studies on Germany’s Ferdinand Gross and UK clothing retailer Next.

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FERDINAND GROSS LEINFELDEN-ECHTERDINGEN, GERMANY

MULTISHUTTLE DELIVERS FOR FERDINAND GROSS Leading German fastener and connectivity technology supplier Ferdinand Gross has transformed its supply chain performance following the installation of Dematic’s new Multishuttle Automated Storage and Retrieval System (ASRS).

Multiple benefits of Dematic Multishuttle®

Transforming the Kanban supply chain

In a world-first incorporating both types of Dematic’s Multishuttle, Ferdinand Gross has achieved remarkable service improvements including:

Customers utilising Kanban have benefited the most from Ferdinand Gross’ enhanced supply chain, with order fulfilment times being cut from an average of one week to a single day.

• A reduction in order processing times, from up to three and a half hours to as little as 30 minutes • The ability to extend daily order cut-off deadlines by three hours • Reducing order fulfilment times for Kanban customers from one week to one day.

Multishuttle helps deliver new levels of customer service Improving customer service was a primary objective of Ferdinand Gross’ logistics systems upgrade at its distribution centre (DC) in LeinfelderEchterdingen, Germany.

The Multishuttle brings the total number of shelf storage locations within the DC to 120,000, which is necessary to house the company’s massive product range of 72,000 standard parts, 24,000 customer specific parts and 11,000 tools permanently in stock.

Being able to extend the incoming order cut-off time by three hours provides customers with considerably greater ordering flexibility, and reduced distribution costs.

At a delivery deadline established by the customer, all pending orders in the system are bundled into a single shipment.

The later order despatch window made possible

by Multishuttle allows better bundling of individual orders, reducing the number of packages to be consigned, and associated transport and other costs.

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Previously, customers’ shipping containers had a fixed label, showing article number, article description, amount and customer name. Once the customer emptied the container, Ferdinand Gross would collect and return it to the DC, ready to be refilled and shipped out again.

MULTISHUTTLE ROAMING FERDINAND GROSS LEINFELDEN-ECHTERD

With the new system, customer containers can now be relabelled for filling with any product rather than waiting for the original empty container to return to trigger the order. Consequently, return trips with empty boxes can now be bundled, reducing the number of trips to and from the customer, further cutting transport and handling costs.

Dematic Multishuttle Dematic Multishuttle is a versatile new technology for fast, accurate, automated picking within highdensity storage systems, making it ideal for supporting a wide range of manufacturing and logistics applications, from kitting and product assembly to order picking and distribution. Instead of using cranes in each aisle to pick and transport goods, Multishuttle uses multiple intelligent self-propelled carts, which can roam throughout the different levels of the storage systems.

Increased throughput is achieved by adding extra carts. The carts automatically ‘shuttle’ goods in and out of the densely packed storage system, interfacing with an integrated conveyor, which delivers the picked items in exactly the correct sequence to facilitate and significantly improve the productivity and accuracy of product or order assembly.

MULTISHUTTLE CAPTIVE

Thomas Thomas Ferdinand Erb, Erb, Chief Chief Gross Executive Executive XXXXXX, Officer, Officer, XXXXXXXX Ferdinand Ferdinand XXXXXX, Gross, Gross, Inset: Inset: A A schematic schematic overview overview of of the the Multishuttle Multishuttle system. system.

Multishuttle roaming applications are designed for low to medium throughput and offer the advantage of flexible growth when required.

DINGEN, GERMANY

Ferdinand Gross implements world-first Dematic Multishuttle The Multishuttle at Ferdinand Gross has highly dynamic picking with unsurpassed flexibility, due to its unique installation. This project features the world’s first installation of Dematic’s two Multishuttle versions – “Captive” and “Roaming” – in a single storage system with identical shuttles in both areas. Up to 30 shelf levels are provided within the high density Multishuttle, which is contained in an area measuring around 12m high, 20m wide and 30m long The Multishuttle consistently provides picking performance in excess of 1,000 picks per hour, typically processing around 40 tonnes each of incoming and outgoing goods each day.

Ideal in very high throughput applications, Multishuttle captive has shuttles located at every level in all aisles, serviced by high-speed lifts.

Multishuttle Captive The Multishuttle Captive area manages order picking of items from the Roaming section, shelf storage system and picking-related logistics.

Here, each level in the aisle is equipped with its own shuttle. The shuttles retrieves tote boxes from storage positions and convey them to a lift at the end of the lane. The lift vertically transfers the boxes to the outfeed conveyors, which lead to ergonomicallyoptimised picking stations. Here, sequencing to customer specification is possible, i.e. delivery of goods from inventory in the precise sequence that they are needed for picking for the order.

A total of 12 shuttles are operational in the Captive area, servicing 5,000 storage positions at a rate of 514 double cycles per hour.

Multishuttle Roaming

Multishuttle Benefits

The Multishuttle Roaming system is dedicated primarily to the fastest moving items, improving availability and flexibility.

• Space-efficient expansion of storage capacity by 60,000 positions

The Roaming system delivers significant optimisation and cost-savings compared to conventional automated small parts picking systems. In the Roaming area, 20 shuttles service 59,000 storage positions at a throughput rate of 615 double cycles (parallel put-away and pick operations) per hour. Every aisle contains one shuttle, with the carts transferring between levels via a lift in a matter of seconds. The self-propelled shuttle carts run on rails to the selected storage position, and put-away or retrieve the required goods.

• Improvement in order fulfillment times,

extending order cut-off deadlines by three hours • Improved service performance thanks to the additional Multishuttle Captive lane • Automated sequencing to customer specifications and individual labelling

• Ergonomic order assembly workstations for improved operator performance and safety • One employee processes the entire order, improving accuracy and traceability • Modular concept, allowing for future expansion.

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NEXT YORKSHIRE, ENGLAND

NEXT & DEMATIC PIONEER NEW ERA IN ORDER FULFILMENT Next, one of the UK’s leading retailers, has achieved a dramatic increase in distribution productivity and capacity at its distribution centre (DC) in South Elmsall, West Yorkshire following the commissioning of a new Goods to Person order fulfilment solution.

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300% improvement in pick rates Designed and implemented by Dematic, the High Rate Put Stations have delivered a near-threefold increase in order picking rates, along with far greater peak capacity to meet changing business requirements.

High Rate Put Stations: Ergonomically optimised for performance One of the first such systems to be implemented in the UK, the High Rate Put Stations at Next represent a step change in order picking efficiency.

Dedicated to the company’s fast moving clothing, footwear, accessories and home product lines, 20 stations fulfil orders for up to 24 stores each.

At each High Rate Put Station, an operator is directed by pick-to-light (PTL) displays to fulfil a series of orders, fed by a seamless, sequenced supply of product from storage.

Product is automatically delivered to the station’s central picking point from Dematic’s existing automated storage and retrieval system.

Each station holds up to 24 order totes destined for one of Next’s 500 plus retail outlets.

The PTL displays at each location indicate how many items must be put into each of the order totes, allowing a single operator to work on up to 24 store orders at the same time.

When an order tote is full, the display instructs the operator to push it on to a take-away conveyor for transfer to despatch and loading onto vehicles.

The High Rate Put Stations, in contrast, minimise the time taken by staff travelling between store orders. Operators are fed with a continual supply of products, and the ergonomic design of the stations ensures that high productivity is combined with minimal physical demands on operators.

Thanks to Dematic’s innovative design, Next’s operators now achieve pick rates up to 1,000 items per hour depending on the order profile. An additional benefit of supplying stock to pickers is that errors are substantially reduced, improving accuracy and customer service levels.

Optimising operator management Dematic’s Labour Management software plays a critical role in ensuring the full potential of the system is realised. Individual operator performance figures are expressed as a ‘percentage efficiency’, where 100% efficiency is calculated dynamically by the software using standard times for each task undertaken by the operator.

The software is also used to manage a bonus payment scheme, which rewards operators for performance in excess of 100%, thereby addressing the tendency for operator productivity to ‘level off’ when it reaches designated performance targets.

Equally, the software ensures that managers and supervisors have the real-time information necessary to intervene quickly where individual staff members are falling below expected standards.

Benefits

Tripling picking productivity per operator

• 300% increase in pick rate

Before the introduction of the High Rate Put Stations, Next employed a manual order picking system for its fast moving product lines.

• Up to 1,000 items per hour per operator

Given the scale of the company’s product range, operators had to travel significant distances between static pick locations. Seasonal peaks in demand could only be met by significantly increasing the number of pickers employed.

• Fast, responsive system • Very high accuracy • Ergonomically optimised picking • Improved OH&S • Enhanced operator management.

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NEWEGG.COM EDISON, NEW JERSEY, USA

BUILDING A NEW DC FOR NEWEGG.COM INTERNET RETAILING With up to 600,000 visitors each day to its website, consumer electronics and communications products online superstore, Newegg.com is the United States’ second largest online-only retailer, generating net sales of more than US$2 billion per annum.

Newegg’s success is largely based on providing its customers with a superior purchasing experience. It offers: • The industry’s broadest product selection of more than 40,000 items • A very user-friendly website • Fast and efficient order processing, with 98% of orders shipped within one business day.

The company has been ranked within the top ten retailers in the US for customer service, with more than eight million shoppers rating Newegg as one of the best online retailers in the world.

Internet retail distribution at its best Inventory capacity, accuracy of order fulfilment and speed of order processing are critical to maintaining Newegg’s high-profile market position, with its latest distribution centre (DC) in New Jersey representing Internet retail distribution at its best.

A showpiece of state-of-the-art logistics, the 33,660sqm DC incorporates some of the industry’s most efficient high-speed materials handling systems, including energy-efficient conveyors, picking systems with pick-to-light and zone routing, pop-up sorters and serialised tracking.

Designed by Dematic, the DC supports Newegg’s existing DCs in California and Tennessee. The company also operates five DCs in China.

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“

Dematic’s automation solution covers our entire operation from picking through to shipping.

Everything goes through the conveyer system except for larger, bulkier items like televisions.

Bob Zelis, Vice President Logistics, Newegg.com

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Newegg.com

Efficient distribution facilitates rapid growth “Our business had grown so dramatically over the past couple years that we needed a new DC to keep up with it,” said Bob Zelis, Vice President Logistics, Newegg.com.

“The New Jersey DC consolidates two smaller operations into one large automated facility to better service the eastern states, where we have a significant customer base.

“To optimise fulfilment for our customers, we now have inventory placed in three DCs throughout the country. By locating our DCs in California, Tennessee and now New Jersey, we are able to service all of our US customers by way of ground service, and get them the best possible shipping cost. Orders received by 3:00pm local time are handled same day enabling customers to receive their goods within three business days.”

Dematic’s end-to-end logistics solution “After an intensive review of our needs and suppliers, we settled on Dematic to handle the design and system integration for all of the materials handling equipment,” added Mr Zelis.

“We wanted the latest technology to move our products through the DC, so we could capitalise on the fastest and most efficient systems. Dematic’s automation solution covers our entire operation from picking through to shipping. Everything goes through the conveyor system except for larger, bulkier items like televisions.”

Newegg operates on a ‘just in time’ inventory model. It does not accept back orders. Once it has sold out of a product, it instantly takes that item down from its website. Inventory is closely tracked all the way through the system using serialised tracking. If a customer has a problem with a product, Newegg can track that specific item right back to the receiving purchase order.

Fast efficient order fulfilment and tracking Orders are also tightly tracked through the system.

They are received through the company’s main server in California, and routed to the DC closest to the delivery address. After an order gets to the New Jersey DC, it is assigned to a barcoded tote.

The tote is automatically transported through a digital zone-routing pick system equipped with pickto-light (PTL) technology, only stopping in zones where goods are required for the order.

With the PTL system, the operator scans the barcoded tote. Digital displays located in front of each stock location from which items are required light up, letting the operator know which stock keeping units (SKUs) to pick and how many, optimising productivity and accuracy, and improving occupational health and safety (OH&S).

High-efficiency, low-noise conveying The DC utilises Dematic’s latest energy-efficient conveyor design, which significantly cuts operational noise and maintenance requirements, and also reduces reliance on oils/lubricants and compressed air. The conveyor system also has the functionality to automatically turn itself off when it is not needed, reducing power consumption by up to 30%, and further cutting maintenance requirements and costs.

“Newegg is very tuned in to the comfort of the people who work in its DCs,” said Dematic’s Stewart Resnick.

Left: Bob Zelis, Vice President Logistics, Newegg.com

“Ambient noise was a concern, but our new conveyors are very quiet compared to conventional systems. Modularity, interchangeability of parts, ease of maintenance, and low energy usage were additional features that Newegg liked.”

Integrated warehouse control Integrating with Newegg’s Warehouse Management System (WMS), Dematic’s warehouse control system (WCS) - SortDirector, provides advanced graphic systems monitoring for the entire conveying, zone routing and sortation operations.

A full graphical layout of the system clearly displays the operating condition of the system components using colour coding, giving operators highly detailed and accurate, real-time control of product movement and reporting.

At a glance, users can identify system status and easily diagnose any material handling equipment issues.

Benefits • High volume order processing capacity with further scope for expansion

• Fast order processing – 98% of orders shipped within one day • High accuracy and improved customer service • Enhanced delivery – 98% of shipments received within three days • Better productivity and workplace safety.

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ELGIGANTEN JÖNKÖPING, SWEDEN

HELPING SWEDEN’S ELGIGANTEN MANAGE E-GROWTH The sale of electronics over the internet is booming, especially for Elgiganten, with a new pick and pack solution from Dematic helping Scandinavia’s leading electronics retailer keep on top of 50% annual growth rates in its e-retail business.

Dematic’s integrated solution for Elgiganten Dematic’s integrated logistics solution enables Elgiganten’s central Nordic warehouse in Jönköping, Sweden to gain close to 100% pick accuracy and meet increasingly rigorous demands for picking efficiency and quality.

The warehouse distributes over 4000 products to the group’s 247 megastores in Norway, Sweden, Denmark, Finland, Iceland, Greenland and the Faroe Islands, and also fulfils the rapidly growing volume of direct to customer orders.

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The e-business boom in electronics poses significant order fulfilment challenges.

Rather than processing mostly multi-product orders for traditional distribution, Elgiganten now handles a constantly increasing volume of single customer orders for just one or a couple of items.

To accommodate Elgiganten’s ever growing product range and rapidly changing distribution requirements, Dematic’s integrated logistics solution provides the necessary flexibility to meet the company’s expanding e-business and support its aggressive growth plans, which include significantly increasing the number of outlets in the Nordic region over the coming years.

Elgiganten’s Daniel Lundby & Andreas Thimour.

The Dematic Split Case Module is an ‘island of automation’ within the 100,000sqm warehouse.

It is a zone-routing system in which order cartons are conveyed to the relevant picking zones where products for the orders are located. Zones that do not have product required for the order are skipped. To improve the speed, efficiency and responsiveness of order fulfilment, the warehouse is divided into several picking zones.

Fast and slow movers are picked in separate areas so that the system and organisation can be geared differently to optimise productivity.

Voice-directed computing Warehouse staff are verbally directed to pick items such as mobile phones, MP3 players, curling irons and digital cameras by voice-directed computing.

The pickers wear a small belt-mounted voice terminal and headset with microphone. They receive clear vocal commands and confirm tasks verbally via a Voice terminal. Voice picking lets the pickers keep their hands and eyes free at all times, making it faster and easier to pick the right products in the right order, and safer by letting the user concentrate on product handling.

Gone is the need for pick lists or RF terminals, which require pickers to use their hands and eyes to read, navigate and confirm tasks.

“

The areas Dematic was responsible for work perfectly.

They have been extremely professional, delivered high quality, and were quick to respond to challenges as they arose.

Daniel Lundby, Project Manager, Elgiganten

“

New flexible pick and pack solution “Our e-business channel has been growing at a rate of 50% per annum, and our product range is also expanding rapidly. We initially contacted Dematic with a view to developing a Split Case Module to better handle these type of orders,” explained Elgiganten’s Development Manager, Andreas Thimour.

Vocollect voice picking integrated by Dematic The Vocollect Voice terminals maintain wireless real-time contact with the voice control system and warehouse management system (WMS). The terminal reads out the location and quantity to the picker, who confirms the completed assignment by reading the last three numbers of the product’s EAN code. This ensures the correct product is picked, virtually eliminating picking errors.

“The last detail is important because many products are valuable and, in some cases, will be despatched directly to the end customer,” explained Andreas Thimour.

Voice picking has delivered wide-ranging benefits: • Productivity up to 35% over paper or RF picking • Almost 100% picking accuracy • A reduction in the time spent training new staff • Greater job safety and reduced staff turnover.

Flexible use of manpower “Since implementing the system in May 2008, we have continued to optimise and improve its efficiency,” said Project Manager, Daniel Lundby.

“The areas Dematic was responsible for work perfectly. They have been extremely professional, delivered high quality, and were quick to respond to challenges as they arose,” said Mr Lundby.

“Productivity and efficiency is maximised with Dematic’s order fulfilment system enabling warehouse staff to be easily redeployed to other duties in other parts of the warehouse,” he said.

“We can also increase throughput by increasing the number of pickers in the zone routing system during peak periods like Christmas.”

Elgiganten’s tips to consider when implementing new warehouse solutions Elgiganten’s Daniel Lundby and Andreas Thimour highlight five key considerations when implementing new warehouse solutions: 1. Chart and analyse the product structure beforehand 2. Be especially aware of system integration between the PLC and WMS interfaces. Establish early dialogue and aim for the simplest interfaces possible 3. Be clear about what you want to achieve and the stability of the work situation 4. Be sure to communicate relevant information to operators.

This can be done by training ‘superusers’ on all shifts and by ensuring that they are actively involved in the project from start to finish 5. Establish as clear a transition as possible from the implementation team to daily operation, by involving the operational organisation.

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LECHE PASQUAL ARANDA DE DUERO, SPAIN

NEW LOGISTICS PLATFORM FOR LECHE PASCUAL Dematic and the project team at Grupo Leche Pascual have implemented an innovative, three-pronged integrated logistics solution to boost the dairy distributors’ supply chain performance and provide a platform for growth.

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Leche Pascual Ever since UHT milk in cartons became available, the history of Grupo Leche Pascual has been one of innovation and quality. Today the group has 12 production plants, almost 3,000 employees and, in addition to its activities in Spain, has a presence in over 60 countries.

Aranda Operational Logistics Platform Leche Pascual, which celebrated its 40th anniversary last year, has implemented innovative new logistics and data management systems to physically link all storage and planning activities prior to order preparation and distribution at its new Aranda Operational Logistics Platform.

Distribution activities are performed within three warehouses, two picking circuits and a dynamic warehouse plus loading bays.

The various systems are connected by an automated transport system, with the efficient concept replacing the use of forklifts.

Given the complexity of the movements involved, overhead monorail circuits were selected as the ideal solution, complemented by 50/70 floor-level conveyor belts and elevators.

50,000+ pallets: three automated warehouses The automated warehouse for yoghurts and desserts (104m wide, 30m deep and 28m high), provides a storage capacity of 20,000 pallets across two zones. The first is equipped with four transelevators and operates at room temperature.

The second also has four transelevators, and operates at 5ºC. The new 14,500 pallet capacity buffer warehouse (55 x 21 x 35m), located between the UHT warehouse and the yoghurts warehouse, absorbs any storage overflow from these products, as well as products coming from other plants within the group. It is equipped with three double-depth transelevators, two operating at room temperature and the third in a refrigerated area.

The 15,600 pallet capacity UHT milk warehouse (76x35x21m) has a further eight transelevators.

Together the three automated warehouses provide a total storage capacity of more than 50,000 pallets.

All three facilities are linked by a mixed system of roller track conveyors, plus a total of 76 carriers moving along a monorail circuit.

Management of the physical flows of pallets, storage and retrieval at the silos, and movements between them via the cart system, is controlled by Dematic software.

Dual picking circuit A dual picking circuit has been implemented for order provisioning: the first automated picking system (APS) is located on the upper level of the platform, with the second semi-automated system on the lower level.

Both picking circuits feature a series of doublefixed tables, where complete pallets are set down and from which orders are picked. The carts of the lower circuit and the overhead monorail carriers feed the tables with new pallets, arriving from any one of the automated warehouse facilities.

In the APS upper level, the storage and retrieval of pallets, as well as picking, is automated. This picking circuit prepares multi-layer orders using dynamic layer picking robots, irrespective of the order scope or layer configuration. The objective is to absorb workload peaks and minimise the need for manual handling.

The lower level also features a dynamic warehousing section with 15 lanes of double tables and a holding capacity of 2,100 pallets. Its purpose is to act as a buffer between provisioning and loading the picked pallets and half pallets.

21 high capacity loading bays The main loading and unloading area on the lower floor has 21 unloading bays, eight of which are equipped with an automated loading system (ATLS) to enhance productivity and the efficiency of goods receipt/despatch.

Benefits • Concentration of all order picking, previously spread across various facilities, into a single platform • Optimisation of warehouse space • Real time inventory management • Simplified product loading and unloading, minimising logistics costs and response times • Better control of stored products • Enhanced quality of processes and customer service • Improved overall working environment, eliminating the potential for human error.

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ZUELLIG PHARMA SELANGOR, MALAYSIA

Maikel Kuijpers, Chief Operating Officer, Zuellig Pharma Malaysia

TRACEABILITY & ACCURACY KEY FOR ZUELLIG PHARMA To help Zuellig Pharma, one of Asia Pacific’s leading pharmaceutical and healthcare product distributors, and the largest in Malaysia, meet growing throughput and service level requirements, Dematic implemented an order fulfilment system at its 24,000sqm DC situated at Bukit Jelutong, outside of Kuala Lumpur.

Zuellig’s order fulfilment challenge

Dematic’s integrated logistics solution

Since the new order fulfilment system has been operational, Zuellig has achieved a dramatic increase in picker productivity together with significant improvements in accountability and inventory traceability. Today, Zuellig handles more products and orders, more accurately, at less cost.

The key to Dematic’s integrated logistics system is its PickDIRECTOR software, a fully integrated order fulfilment system that seamlessly interfaces withZuellig’shostcomputersystem.PickDIRECTOR uses wireless mobile terminals to direct split case, full case and pallet picking.

Zuellig Pharma has experienced significant business growth in Malaysia in an industry which demands accuracy, traceability and speed.

It also manages an automated conveying system, which provides zone routing through split case picking zones, together with check weighing and sortation of outbound shippers.

Zuellig’s distribution is dominated by split case picking for a very large number of small orders, with many for only one or two items. Picking and assembling small order quantities like these is labour intensive and costly, and presented the biggest opportunity for Zuellig to gain significant improve ments in productivity, accuracy and accountability.

“In healthcare, it is vital that errors are kept to an absolute minimum. The extremely high level of accuracy provided by Dematic’s order fulfilment system has allowed us to greatly improve our overall distribution operations and customer service levels,” said Maikel Kuijpers, Chief Operating Officer, Zuellig Pharma Malaysia.

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Accuracy improved with paperless picking The use of paperless picking technologies for order fulfilment has virtually eliminated picking errors throughout the operation, improving customer service and reducing distribution costs.

With PickDIRECTOR, operators are instructed to follow picking paths that minimise travel.

Hand-held and wearable RF terminals are used to scan and validate each item and its batch number, ensuring the highest levels of productivity, accuracy and traceability during picking.

Intelligent conveyors keep goods on the move The space efficient multi-tier split case picking area consists of several picking zones serviced by an integrated conveyor system, which interfaces with PickDIRECTOR. The intelligent conveyor system transports, routes and diverts orders to only those zones where items are required, bypassing those with no picking requirements, reducing picker travel and order processing time. Picked orders are automatically transported by the conveyor system to the downstream checking, packing and despatch areas.

Global order induction boosts productivity and throughput Dematic’s PickDIRECTOR supports global induction, which enables operators to start an order anywhere within the system. This enables operators to “pull” work to them, rather than waiting for it to arrive, improving operator utilisation, productivity and throughput.

When picking in the zone is complete, the picked items are placed into totes, which are pushed onto a powered takeaway conveyor.

Slower moving products are stored in shelving locations on the mezzanine level, achieving efficiencies by clustering multiple orders together for concurrent picking.

Weighing-in with outstanding accuracy Totes on the conveying system are automatically transported over an in-line weigh scale, with PickDIRECTOR checking that the weight of the contents in each tote is correct and recording it for accountability purposes. Totes failing the weight check are diverted to a Quality Control (QC) station for further inspection.

Efficient and accurate despatch Beyond the weighing and QC station, totes are transported to a packing area, where operators pack items into cartons or bags for despatch.

A PickDIRECTOR terminal is used to print despatch labels and track the items packed into each shipping container.

Completed shipments are placed on a takeaway conveyor and transported to the sorter, where they are automatically scanned and diverted into decline conveyor lanes leading to security-caged despatch areas.

The sorter is installed overhead so that the space below can be used for operational activities.

“

In healthcare, it is vital that errors are kept to an absolute minimum.

The extremely high level of accuracy provided by Dematic’s order fulfilment system has allowed us to greatly improve our overall distribution operations and customer service levels.

Maikel Kuijpers, Chief Operating Officer, Zuellig Pharma Malaysia

“

Pick locations for fast moving split case products are arranged in compact zones of high-density carton flow racks, which provide a large online buffer of picking stock and separates pickers from replenishment operators.

Improvements in bulk Full pallet and full case picking instructions are distributed to operators working in the bulk area via RF terminals. PickDIRECTOR automatically batches full case picking requirements by delivery route into pallet-sized picking tasks.

By picking the requirements for several orders with a single pass of the pick face, picker productivity is improved. Despatch labels required for tracking and delivery purposes are automatically printed in the correct sequence and applied, scanned and validated during picking.

Real time tracking and management information Apart from accuracy and productivity improvements, Zuellig also benefits from the real time information and management tools provided by PickDIRECTOR. It allows workload progress monitoring and provides the ability to “drill down” and track: • The progress of each order • Order and container contents • Every pick performed by each operator.

This provides visibility and traceability across the entire operation, enabling Zuellig to accurately record and monitor operator performance and other KPIs. Benefits • Up to 50% increase in picker productivity • Increased throughput capacity • Better space efficiency • Higher accuracy • Inventory traceability • Supply chain accountability.

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PRODUCT, TECHNOLOGY & SOFTWARE REVIEW

DEMATIC MIXED CASE PALLETISING SOLUTIONS

AMCAP: Auto Mixed Case Palletising Automated mixed case palletising (AMCAP) automatically builds mixed-product pallets, addressing the latest requirements by companies particularly in the retail, grocery, food and beverage, and manufacturing industries.

With a sophisticated gripper, AMCAP can handle over 10,000 different items including small boxes, cans, and jars in cardboard trays, open and closed cartons, beverages and sacks.

Integrated software and materials handling equipment control the constant cycle of feeding, grabbing and placing articles, achieving impressive throughput rates. Intelligent software calculates the way the pallet needs to be built to suit customer requirements.

Dematic’s PalletGenDirector uses 16 different attributes of the product (length, width, height, weight, crushability, etc.) as well as specific delivery requirements (i.e. aisle position) to determine the build sequence for each pallet.

The necessary goods are picked, buffered and automatically delivered to AMCAP in the exact sequence to facilitate pallet building, with the robots operating at a rate of more than 1,000 mixed-SKU cases per hour.

Once stacking is complete, the completed pallet is lowered through the mezzanine floor with a lift, and has a label applied as it comes out on the outbound conveyor.

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Dematic offers automated and manual mixed case palletising solutions.

ErgoPall: Manual Mixed Pallet Assembly ErgoPall enables operators to ergonomically build mixed product pallets or rollcages.

Incorporating the same software and controls as AMCAP, sequenced cases are delivered to operators who simply slide the cases into position.

Lifting is virtually eliminated and, as each layer of cases is completed, the pallet or roll cage automatically drops down, allowing assembly of the next layer to begin, significantly improving safety and throughput.

New sorter tops 300 cases/minute Dematic has introduced a new, high-rate sliding shoe sorter capable of sorting up to 300 cartons per minute in high volume distribution applications.

Developed by Dematic in the USA, the S-L300 utilises new parallel divert technology to achieve 10-30% greater throughput than existing sortation system designs.

The parallel drive technology places the sort shoes parallel to the centreline of the sorter, enabling them to sort goods faster and more efficiently

to both sides of the conveyor system.

This improves space utilisation, results in better package control, and increases sortaton rates.

A key feature of the S-L300 design is the use of linear induction drive motors, which eliminate the need for drive belts, oiler, gearboxes, chains and related equipment, significantly simplifying and reducing the cost of ongoing conveyor system maintenance.

Optimising manual case picking with Laser Trucks+Voice Automating warehouse trucks and pallet movers with the latest laser guidance technology can significantly improve warehouse productivity and safety.

Dematic’s Laser Trucks+ eliminate many of the non-value adding tasks associated with case picking. Pickers don’t need to constantly get on/off or drive a warehouse truck, letting them focus entirely on the task of picking.

Laser Trucks+ automatically retrieve new shipping pallets and deliver them to the picker, and take away completed pallets to despatch.

Within the pick aisle, Laser Trucks+ automatically move with the operator to the next pick location, enabling fast and safe mixed case order assembly.

When combined with voice-directed computing, Laser Trucks+ have the potential to more than double picking productivity.

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www.dematic.com

Dematic Holding S.Ă r.l.

2-8, avenue Charles de Gaulle L-1653 Luxembourg T +352 27 48 59 F +352 27 48 59-99

United States Dematic Corp.

507, Plymouth Avenue NE Grand Rapids, Michigan 49505 USA T +1 877 725-7500 F +1 616 913-7701 usinfo@dematic.com

Northern Europe Dematic Limited Beumont Rd, Banbury, OXON, OX16 1QZ United Kingdom T +44 1295 274 600 F +44 1295 267 132 northerneurope@dematic.com

Canada Dematic Limited 6711 Mississauga Road, L5N 2W3 Mississauga-ON Canada

Central Europe Dematic GmbH Carl-Legien-Str. 15 63073 Offenbach Germany T +49 69 8903-0 F +49 69 8903-1299 info@dematic.com

Southern Europe Dematic Logistic Systems S.A. C/Alemania, 2-4 28820 Coslada, Madrid Spain T +34 91 2057700 F +34 91 2057749 info@dematic.com

Asia Pacific Dematic Pty Ltd 24 Narabang Way Belrose NSW 2085 Australia T +61 9486 5555 F +61 9486 5511 info.anz@dematic.com

Netherlands Dematic Benelux Europalaan 4c 5232 BC Den Bosch Nederland

France Dematic S.A.S. 6, Avenue Gutenberg 77600 Bussy Saint Georges France

Singapore Dematic S.E.A. Pte. Ltd. 10 Eunos Road 8 #09-01A Singapore Post Centre Singapore 408600

Denmark Dematic Skandinavien Skottenborg 12-14 8800 Viborg Danmark

Italy Dematic S.r.l.

Via Firenze 11 20063 Cernusco sul Naviglio (MI) Italy

Malaysia Dematic Malaysia Sdn. Bhd. 12-03A, Level 12, Plaza Masalam Jalan Tengku Ampuan Zabedah E 9/E Section 9, 40100 Shah Alam Selangor Darul Ehsan Malaysia

Brazil Dematic Sistemas e Equipamentos de Movimentacao de Materials Ltda.

Rua Werner Siemens, 111 05069-900 Sao Paolo – SP Brazil

DEMATIC LOGISTICS REVIEW

China Dematic International Trading Ltd. 18F, Tower 1 Kerry Everbright City No. 218, Tian Mu road west 200070 Shanghai, P. R. China