Issue 01 | 2014
Elite 6 Success Improving cyclist safety Dennis eagle on tour
Our partnership With BIRMINGHAM City Council
contents Welcome
Welcome Welcome to the latest edition of Eagle Eye. The past year has seen some exciting product developments at Dennis Eagle, as we catered for the launch, build and delivery of our brand-new Euro 6 compliant low-entry chassis cab – the Elite 6.
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EURO 6
A long list of orders provided a very positive start to 2014, and the hard work from all of our staff has ensured that over 500 vehicles are already collecting the nation’s waste in a more environmentally-friendly manner.
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PRODUCTION LINE
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A VIEW FROM THE CAB
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BIRMINGHAM CITY COUNCIL
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DENNIS ON TOUR
Our roadshow events around the UK proved a huge success, as did the launch of our new electric-drive concept vehicle at the IFAT show in Munich.
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WE WELCOME ELITE 6
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INDEPENDENT CONTRACTORS
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FOCUS ON...
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SOCIAL
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DID YOU SEE US ON TV?
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WVTA LEGISLATION
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NEWS & MILESTONES
We’ve seen some fantastic milestones this year, notably from our Blackpool plant where the team have just built their 15,000th cab. In addition to our product related developments, we also have a round-up of industry news and charitable events that Dennis Eagle have been involved in. We hope you enjoy this issue, and welcome any comments or suggestions for future articles.
Kevin Else Managing Director
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24-25 DENNIS TEAM NEWS 26
GUEST WRITER
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PAUL HOBDAY
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APPROVED USED
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5 MINUTES WITH...
euro neWs 6
euro 6 BuilDing on our success on January 1st this year, euro 6 regulations came into force. Dennis eagle were the first to introduce a euro 6-compliant refuse collection vehicle. now in service for seven months, we investigate how the trucks are performing. All new HGVs and buses sold must meet stringent new guidelines on nitrous oxide and particulate emissions, which have been reduced through tighter regulation to 1% of their levels in 1990. The latest round of Euro emissions rules is the strictest limit to exhaust emissions yet, and it’s estimated the 6 largest manufacturers in the UK have spent a collective £10 billion to meet them, with varying success. The bulky equipment needed to scrub emissions from the exhaust weighs hundreds of kilograms and fills valuable space, challenging engineers to redesign vehicle packaging.
Do euro 6-standard refuse collection vehicles outperform earlier models even with the changes? We worked hard to accommodate the changes without compromising our product. Unlike competitors, we retained a completely flat cab floor in the Elite 6 and despite the added weight, early reports from operators suggest fuel economy and performance have improved. We won’t be able to release official figures until more data is gathered, but these early signs are promising – as is feedback from early users. We’ve already delivered over 500 Euro 6-compliant vehicles since the start of the year and Oxford City Council, a significant early customer, quickly placed an order for a further 6 vehicles.
Positive feedback from customers operating the Elite 6 goes beyond the engine and performance. Drivers have praised the quality of the ride and handling of the new models, which are equipped with front air suspension (or airassist on narrow RCV variants) as standard for a smoother ride. The shift action of the remapped Allison gearbox also came in for praise. And after a few early teething issues, service departments have found the Elite 6 to be reliable since its introduction in early February. Nevertheless, a company built on innovation can never rest on its laurels. Our team of engineers are already assessing data and feedback from vehicles on the road to make improvements you’ll see on a new Elite 6 soon.
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Production Line
Euro 6 Production line improvements For the introduction of the new Elite 6, our design team took a fresh look at our production process. We’ll walk you through the changes to show how the team has been simplifying and improving our manufacturing line. To start, the team undertook a week-long planning activity. Hoping to incorporate more lean manufacturing principles and reduce waste, members of staff from production, engineering and materials handling came up with a plan to dramatically reshape the production line. Fewer footprints, fewer steps The team reduced the number of steps (or ‘footprints’) it takes to complete a vehicle from 23 to 15 stages to rationalise the production process. Work was taken from the main production line and added to sub-assembly areas, allowing stricter quality control and the ability to move workload from the line. The biggest benefit was a reduction of the work in progress – the time to finish a chassis – by 40%. Each footprint has a set of tools kept in their specific area. This ensures the correct tools are used each time and every part conforms to our engineering standards. The sub-assembly areas carry out work that can be done independently of the main line, allowing processes such as joining the gearbox and engine and assembling 4
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the new exhaust system to be completed at their own pace. Transferable skills Every operator on our line knows exactly what they have to do at their footprint, as you would expect. But to make our team more skilled and flexible, we train our operators to work on adjacent footprints as well. Workers at footprint 6 can also work at footprints 5 and 7 without any further instruction. No single person on the line needs to know how to build a complete RCV, but knowing 3 footprints gives our operators a more holistic understanding of their place in the larger production process. Each footprint works to an identical amount of time. There may be two or ten operators at each footprint, but the time taken to process work at every footprint is identical. This allows us to plan ahead precisely and build at the exact pace needed to meet our targets, saving time and materials. Taktime is the German word for heartbeat: to us it means the pace at which the line moves. Knowing how many chassis we need to produce each week, it’s easy to work out how fast our taktime needs to be. Divide the number of working hours in the week by the number of chassis we wish to complete and verschleierte! You’re left with how long a chassis can remain at a single footprint. Modular design The team also made important changes to the Elite 6’s design, with more than just the production line in mind. Built
using a modular plan, parts can be easily added or removed to the Elite 6 without changing the rest of the vehicle. Front and rear subsections are identical on all models, with only the centre varying by length and axle configuration. Modularity reduces complexity; fewer parts result in greater reliability. Modular designs are easier to build and maintain, something technicians in service centres will be pleased to find when working on the Elite 6. The shared specifications simplify repair and service work, as all auxiliary components share the same locations on every model. A technician who had only worked on narrowbodied 2-axle trucks would find a standard-width 8x4 very familiar. The devil was in the details Breaking up the production line and vehicle manufacturing process into its constituent parts simplified an incredibly complex process. Paired with lean manufacturing principles, the team found room for improvement at every step of construction. The line is now flexible enough to build every variant. The result is a consistency in construction, quality and delivery time that ensures every project is built on-time to our demanding standards.
Production Line
Modularity reduces complexity; fewer parts result in greater reliability. Modular designs are easier to build and maintain, something technicians in service centres will be pleased to find when working on the Elite 6.
View from the cab
A VIEW FROM THE CAB Navigating the roads in a large vehicle isn’t easy. The cab-forward driving position, blind spots and sheer bulk make threading big vehicles down city streets and country lanes a challenge. Add traffic, pedestrians and cyclists and it becomes downright dangerous, especially on busy streets. Though there’s no way of making a large commercial vehicle any smaller, engineers can still do their best to make them safer and easier to drive. From an operator’s perspective, the benefits are obvious: fewer insurance claims, less damage to their vehicles, reduced tyre wear from curb rubbing, more relaxed crews and less time wasted navigating tricky roads. Reversing cameras help with manoeuvring, and 360-degree cameras can generate a bird’seye view of the vehicle for drivers, allowing them to see every obstacle from one screen in the cab. The technology is
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still in its infancy but we hope it will assist crews in carrying out tasks more efficiently and safely. Road safety is a problem that can never be truly solved; every journey is a risk. Fortunately recent advances in technology are helping to mitigate those risks by offering drivers and crew a better look at the world around them. So what are engineers coming up with to solve these problems? Engineers at Dennis Eagle considered these in designing their latest Elite 6 refuse collection vehicle. The first and most important issue was the simplest – visibility from the Elite 6’s redesigned panoramic cab. Narrower A-pillars prevent traffic from disappearing from sight and longer windows improve over-the-shoulder visibility at junctions. Locating the cab close to the road gives drivers a better sense of the vehicle’s proportions and a
better view of cyclists – some of the most vulnerable traffic on the road. Combined with the large mirrors and reversing cameras, the new cab gives drivers and crew a better chance of seeing obstacles, hopefully saving money and lives on the road. Visibility isn’t the only consideration in safe cab design; the Elite 6 was also designed to improve ergonomics for the driver and crew. Fewer dash-mounted switches reduce clutter and distractions and many important functions have been moved to the steering wheel and column. Making the vehicle simpler to operate allows drivers to focus more of their attention on the road and obstacles around them and control their RCV more intuitively. Also helping to provide greater control are Electronic Braking and Electronic Stability Control
View from the cab
programming, which further improve handling, stability and braking performance. The 7.7-litre Volvo engine is available in two outputs, sending either 280 or 320bhp to the road through a 6-speed Allison automatic; with smooth, rapid power delivery, drivers can join fast-moving traffic easily and safely. Comfort was also a consideration. It may sound indulgent, but an uncomfortable crew will become fatigued faster, with a corresponding reduction in attentiveness. Air suspension is standard on the Elite 6 at the front and rear depending on axle configuration, and all narrowbodied trucks receive air assisted front suspension and full air at the rear. The change from leaf springs has improved handling as well as comfort, making the truck easier to control and place on the road with greater feedback through the steering.
Making large vehicles visible to other road users is another key safety feature. Even with a panoramic view from the cab and 360 degree cameras, drivers’ attention is limited and vehicles often operate in lowlight conditions at dawn. Dennis Eagle fitted the Elite 6 with high-performance LED lighting for improved visibility at night and low-light conditions. The new corner cab beacons, daytime running lights and safety lights are all brighter and more reliable than bulblit units, which require more maintenance and offer lower output, and new beacons were added to the restyled grille. Naturally, we hope that these safety and design improvements make our vehicles popular with operators. But it would be an even greater victory if other manufacturers recognise their importance and introduce these changes on their own vehicles to make the roads a safer, simpler place for RCV drivers and all road users.
Driving a large vehicle isn’t ever going to be easy, but it doesn’t have to be dangerous.
Highlight Quote
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Birmingham city council
Dennis eagle Win Birmingham city council contract Dennis eagle has entered into what we hope will be a long and successful partnership with Birmingham city council (Bcc). last month the council awarded Dennis eagle the contract to supply up to 87 refuse collection vehicles to service the city of Birmingham and the surrounding areas. the vehicles are being supplied in several configurations to tackle the many challenges their operations in the city pose. We’re delighted to have been chosen; BCC is currently modernising its collection services for the 21st century and Dennis Eagle’s close involvement in this is an exciting chance to work alongside the Council to transform waste collection in the City. Responding to the Council’s needs, Dennis Eagle offered a complete package of
services, features and savings to meet their requirements for the foreseeable future. The ability to maximise their budget was essential to BCC’s decision to purchase Dennis Eagle RCVs. At a time when BCC seeks to offer increased recycling capacity, reduce fleet downtime, and improve fuel economy and emission standards, the Euro 5 and Euro 6 vehicles accomplish these goals and go further. And though RCVs account for only a small proportion of road traffic, the reduced emissions and speedier collections offered by the Elite 6 will improve air quality and life in the Birmingham area. “We have an RCV fleet that is fit for purpose, playing a key role in the wider transformation of our
refuse collection service,” said a spokesperson for Birmingham City Council, referencing the impending November introduction of wheeled bins in Birmingham for recycling and rubbish collections. “With sustainability playing a large part in what BCC looks to procure, the purchase of the Euro 5 and Euro 6 chassis will help the environment in terms of the Council’s carbon footprint, producing fewer CO2 and NOx emissions which will benefit the residents of Birmingham. “We were looking for a partner that offered a highquality product at the right price - with social value at the heart of their business operations. We’re pleased to have found one so close to home, and one so committed to both their products and the regions they operate in. Dennis Eagle’s commitment to social responsibility scored highly in meeting our quality threshold; both their vehicles and their social initiatives will add value to our collection services and Birmingham as a whole.” Dennis Eagle Sales and Marketing Director Richard Taylor said, “It’s satisfying to be working so closely with a Council nearby, especially one as important as BCC. Birmingham is England’s second city and we’re delighted to be involved - our employees live in
Birmingham city council
these areas and we draw great strength from the expertise in Birmingham and around the Midlands.” Sales and Marketing Manager Lee Rowland, who led work on the bid, added “We were also pleased that BCC recognised our commitment to social projects, something we highlighted during the tender process. We aim to be responsible both to the environment and to the local area from which we draw our staff and talent. The fact that BCC takes the same view is heartening - our commitment to social value scored 100% by their metrics, but there’s always room to improve!”
to keep their fleet healthy and effective is just as important. To support the fleet, Dennis Eagle supplied a free spare vehicle, a warranty support vehicle and fully-qualified Dennis Eagle engineers to work at BCC’s various depots for a month to train their staff. Adding value and helping customers get the most from
their purchases is one of the key traits that sets Dennis Eagle’s approach apart from the rest of the industry. We’re delighted that Birmingham City Council appreciate this, and we plan to do everything we can to make our partnership with them a resounding success, for both organisations and for the people of Birmingham.
Dennis Eagle plans to fund cycling awareness initiatives for BCC drivers and to commission educational material for schoolchildren to learn about recycling and collections. But while the social compact is an important aspect of the partnership, BCC were first and foremost concerned with the performance of the vehicles. Dennis Eagle had to meet BCC’s strict criteria for quality before other factors were considered; after passing the mandatory quality threshold, vehicles’ price and value-for-money were taken into consideration. In this, Dennis Eagle had a significant advantage. As the only company to manufacture both a refuse chassis and body, we provide a single point of contact for any queries the Council may have. The holistic design of the vehicle also offers operational advantages reducing length, weight and complexity. Nevertheless, offering vehicles that are fit for purpose is only half the battle; backing BCC with the services they need eagle eye | ISSUE 01 | 2014
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Dennis on tour
Dennis on tour launching the elite 6 to introduce the elite 6, our new euro 6-compliant chassis, we took two demonstrator vehicles around the uk to give operators a hands-on demonstration of what our new vehicle is capable of. encompassing a full walkaround, demonstration drive and detailed explanation of all the vehicle’s new features, operators in england, scotland and Wales were treated to a first-hand look at the elite 6 at local venues to suit. The aim was to showcase the improvements to technicians and engineers – those at the heart of RCV operation and maintenance. The roadshow visited four regions of the uK, stopping at customers’ workshop premises so all visitors could examine the vehicles and see what changes were made. Keeping the vehicles on premises for a day allowed visitors to closely inspect the trucks and see the changes and improvements for themselves.
scotlanD The two demonstrators visited council premises in east Lothian, Dundee, the Highlands and North Ayrshire. All neighbouring authorities were welcome to come and look at the same time, and many took the chance to do so. The vehicles were kept onsite for a full day to allow everyone to inspect them as closely as they liked. Longstanding customers Dundee City Council ordered five new vehicles to join their fleet of 30 Dennis eagle RCVs in Dundee.
Wales Ready for inspection at The 1-day show at Dennis eagle’s new Merthyr Tydfil Merthyr Tydfil Service Centre service centre saw some 60 people from 12 local authorities attending to see the latest vehicles, accompanied by a workshop walkthrough and euro 6 Whole Vehicle Type Approval presentation.
The two display vehicles, our union Jack-themed Olympus Twin Pack elite 6 and a Duo kitchen waste vehicle, displayed the versatility that makes our vehicles popular in Wales. The day also coincided with a confirmation from Rhondda Cynon Taf Council of an order for 22 elite 6 vehicles to service the local area.
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Dennis on tour
the north east In Durham, the seven-district Durham County Council was joined by local authorities Gateshead, North Tyneside and south Tyneside at Durham County Council’s service centre in Meadowfield. Visitors were impressed by the new air suspension (a major improvement over the old leaf springs), electric rearsteering mechanism and integrated weighing system to prevent overloading.
Answering questions at the Service Centre
These improvements had helped convince North Tyneside to order nine elite 6 vehicles earlier in the year, largely replacing competitors’ equipment. In Northumberland, the demonstration vehicle was driven over an inspection pit and the cab tilted to show the physical differences and improvements to workshop technicians and supervisors.
Customers mingle next to ‘Jack’ at PAWRS
the south June saw Dennis eagle return to the Plant and Waste Recycling show (PAWRs) on the Paignton seafront in Devon. The coastal event attracts big names from throughout the industry, providing a great opportunity to catch up on ongoing projects and talk through the latest features on the elite 6.
It was an altogether sunnier environment than your average exhibition hall! We mingled with a mix of new and familiar faces, while our caricaturist watched from a distance – making the most of distracted customers!
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fareWell
We say fareWell
to elite 2.
2014 saw us tightening our emissions belt another notch to cater for the new euro 6 standard. our in-house research and development teams are constantly innovating to meet the tough and ever-evolving requirements of legislation and also those of our customers. In this issue, we salute the most successful model in Dennis’ company history. Over 8,500 are at work across the length and breadth of Britain, servicing approximately 2/3 of UK councils. The Elite 2 has also seen international acclaim, having been exported as far afield as the Falkland Islands and Australia. This iconic model has serviced millions of households, completing countless collections along the way. The final Elite 2 rolled through the factory line earlier this year, marking the end of an era. Testament to the lasting build quality and technology, customer orders
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remained strong right through to the introduction of Euro 6. 2013 was a phenomenal year for Dennis Eagle – vehicle orders, output and registrations broke all previous records. Some of our final orders included: Veolia Environmental Services – approximately 90 vehicles across 9 municipal contracts including 45 vehicles to Medway. Biffa Municipal – 30 vehicles across municipal contracts at South Staffordshire, Central Bedfordshire and Surrey Heath. Serco – over 20 vehicles supplied to contracts such as Sandwell, Breckland, Charnwood, Mid Suffolk & Babergh. FCC Environment – 8 vehicles rolled into service at FCC’s Allerdale District Council contract in December. Go Plant/London Borough of Barnet – a combination of 41 Duo and Olympus RCVs entered service at the end of 2013.
Local authority success saw around 150 vehicles deployed to commence their respective duties in Argyll & Bute, Birmingham, Bournemouth, Bradford, Caerphilly, East Riding of Yorkshire, London Borough of Sutton, Neath & Port Talbot, Torridge, Wakefield and many more! Elite 2 RCVs were in demand with our Contract Hire clients - Gulliver’s Truck Hire placed orders for 90 Euro 5 vehicles for various contracts including Penrith and Cardiff and expanded their spot rental fleet. SFS selected Dennis Eagle to supply approximately 40 vehicles for their client contracts in Cornwall, Kettering, Hyndburn and Lincoln. Riverside Truck Rental placed orders for around 40 vehicles – half of which were supplied to client contracts in Braintree and Rochdale, and the other half to complement their growing spot hire fleet.
Welcome
as We Welcome elite 6.
the result of this ongoing push for improvement is the elite 6, a fully euro 6 emissionscompliant, modular design, specialist rcv chassis that is now being assembled on a reshaped production line to accommodate demand. Building on the success of the Elite 2, the latest model incorporates new features to improve cab comfort, vehicle efficiency and safety, along with answers to specific challenges such as ensuring the vehicle remains legal throughout its loading cycle through the operation of our new LoadSense axle overload prevention technology. The Elite 6 is already in service with many councils and operators across the country, and is quickly making a name for itself as a comfortable and efficient vehicle.
since the start of the year, we’ve now mobilised over 500 Dennis elite euro 6 rcvs throughout the united kingdom including: Oxford City Crawley Gravesham Hertsmere Chelmsford Fenland New Forest Test Valley Wolverhampton Worcester Rugby South Derbyshire Stoke-on-Trent Cheshire East Stockport Leeds Bradford Harrogate
Ryedale Gateshead North East Lincolnshire South Lakeland Newry & Mourne Antrim Craigavon Cookstown Argyll & Bute Clackmannanshire Dundee Fife Midlothian Denbighshire Powys Rhondda Cynon Taff North Devon Torridge veolia – Telford & Wrekin Southwark Wembley Biffa South Bucks
serco Havering noblet Cumbria Waste Riverside Truck Rental sita Kensington Chelsea the procurement lincolnshire consortium: North Kesteven South Kesteven South Holland nottinghamshire consortium members: Bolsover Broxtowe Nottingham City Mansfield
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inDepenDent contractors
inDepenDent contractors A combination of over a dozen new vehicles featuring our Olympus bodies fitted with Beta trade lifts have recently entered service with H Brown & Sons, B&M Waste Services, Fortress, Grundon and Simply Waste who all specialise in providing dedicated collection and recycling services to their respective clients. The bodies were fitted to a mix of Scania, Volvo and DAF chassis demonstrating our flexibility as a bodybuilder that can mount equipment to all types of chassis specified by our customers. Paul Jarmay, Fleet Engineer for B&M Waste Services commented, “This is the first new Dennis RCV that we’ve purchased to complement our ever growing fleet of over 60 waste vehicles. I worked closely with Dennis Eagle’s Technical Sales Team to get exactly what we wanted from an operational point of view. For
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example, by eliminating the vertical exhaust system on this first new Euro 6 Scania, the body could be mounted closer to the cab to provide optimum weight distribution. The vehicle is a 32-tonner in 8x4*2 configuration although it’s not much longer than a typical 6-wheeler. It can access anywhere that a standard 6x4 RCV goes but provides so much more flexibility due to the extra payload. We are encouraged by the initial payload we are achieving too – our requirements are challenging but the vehicle is meeting our expectations.” The two new Olympus bodies supplied to Simply Waste feature VWS bin weighing equipment. Simply Waste operates in the Greater London
area and offers a host of waste management services including wheeled bin collections, skips, recycling, junk collection, confidential waste and hazardous waste collection. James Capel, Managing Director, Simply Waste Solutions said: “Our goal is to minimize the use of landfill and maximize recycling. The cost of disposing waste is such that we need to know exactly what is being collected from each customer. The Enviroweigh system from VWS allows us to weigh to the exact 1kg. It is reliable, accurate and integrates well with the Dennis Eagle vehicle and our IT systems so we can provide detailed reports to our customers.”
inDepenDent contractors
trash uk Evesham-based municipal hire & repair specialists, Trash UK, have a long-standing history of operating Dennis Eagle Refuse Collection Vehicles. With a fleet of over 50 Elite/Olympus configurations, Dennis Eagle forms a fundamental part of everyday life at Trash. Ryan Price, Business Development Director, explains why Trash continues to invest in the Dennis Eagle brand: “As a company that operates a 24/7 nationwide service, Trash UK demands a partner that can support our customer’s
needs. We have always been impressed by the quality of vehicles and aftermarket support we receive from Dennis Eagle, and we are very happy to have them as our primary RCV provider.” A key part of the development plan at Trash UK is to consistently invest in its fleet so customers have quick access to reliable vehicles. With the benchmark of reliability Dennis Eagle set at Euro 5, we are looking forward to working with Trash for an impending Euro 6 requirement.
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Focus on...
EASY RIDER Construction Logistics and Cyclist Safety. A TRANSPORT FOR LONDON PROJECT. Cycling is a growing sport, and though it’s already been around for 150 years, it’s also a growing form of transportation. According to the 2011 census, London has seen a 101% increase in the number of people cycling to work every day over the period 2001-2011. With so many more cyclists on the road, it’s inevitable that they come into closer contact with motor traffic 16
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– sometimes close enough to be involved in accidents. Fourteen cyclists lost their lives on the roads of London last year – six of them in November alone. It was found that a disproportionate percentage of cyclist fatalities involved HGVs, and still more involved construction vehicles. In response, Transport for London (TfL) commissioned an
independent review in 2012 of the construction sector’s use of the roads. The result was the Construction Logistics and Cyclist Safety report, or CLOCS. Dennis Eagle’s experience with high-visibility cabs in urban environments meant that soon TfL would seek our involvement. The report found that there were four key pressures on construction vehicle drivers
Focus on...
London has seen a 101% increase in the number of people cycling to work every day
affecting cyclist safety. First, there was little understanding of how construction activity affects road safety. Companies simply weren’t keeping track of on-road incidents, leaving them unaware of the scale of the problem. Secondly, road safety wasn’t considered in the same holistic manner as on-site safety. And thirdly, with no common standard to work to, the industry was left without goals to meet and nothing to aim for. The final issue involved Dennis Eagle’s area of expertise. It was found that blind spots on construction vehicles were larger than on general haulage vehicles; as a result of our experience with developing large vehicles for use in urban environments, we were invited to take part in CLOCS’ efforts to improve vehicle safety. The problems faced by construction vehicles are ones we’ve dealt with extensively at Dennis Eagle. Existing construction vehicles have high raised cabs with three windows, providing limited visibility – better for negotiating unpaved building sites – but this design means cyclists are easily lost in drivers’ blind spots. Keeping track of such small objects while
negotiating traffic and tricky routes strains driver attention. Upgraded side guards, blind spot mirrors, cameras and proximity sensors can all help mitigate the problem. But there’s a balance to be struck: it’s important to keep the vehicle as simple as possible for the driver to operate. By contrast, a lower cab gives drivers an intuitively better understanding of the space around the vehicle. Sitting at cyclist height, mirrors need less distortion to show surrounding traffic and distances are easier to judge. Over-the-shoulder visibility is far better, and the low height means cycles won’t be lost below the door or dash lines. Panoramic cabs at eyeheight mean cyclists can make eye contact more easily, assuring the driver and cyclist that they are aware of one another. There is a disadvantage of a low cab floor in construction vehicles: such trucks normally require adequate ground clearance for rough, unpaved building sites. However, flatter, better cared-for grounds could help on-site safety beyond tractability for visiting vehicles.
TfL wishes to introduce new standards to regulate construction vehicles working in London, and of course the same problem exists in cities around the UK and the world. Dennis Eagle were brought in to join the efforts as a result of our experience building low-cab chassis; it was recognised that there tend to be fewer accidents with low-entry vehicles. Drivers generally prefer them too: when provided with a low-entry tipper, drivers with construction firm Laing O’Rourke said they didn’t want to go back to the earlier high cabs. The next step is to introduce trial vehicles. Our goal is to offer standard configuration chassis adaptable to multiple roles. Currently a 3-axle chassis suited to tipper bodies is being considered for development and body designs are under discussion with a London customer and a tipper body manufacturer. As we work in closer partnership with TfL, expect to see Dennis cabs sporting all arrangements of bodies as the project gathers momentum.
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SOCIAL
#dennisatwork We’ve been offering our social media followers the chance to take part in an urban safari – Dennis Eagle spotting. If you want to join in, simply snap a picture of a Dennis going about its daily route, send the picture to our Twitter account @dennis_eagle and use the hashtag #dennisatwork. Every contributor will receive a mug through the post. After that, stick the kettle on, and
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contemplate a job well done. If you’re really into your social media, send us a selfie with your prize. We’ve received some brilliant entries so far, including a Dennis who featured in a World Cup themed street-sweepingsalsa video. Thank you to everybody who has taken part so far, and keep your eyes peeled for future giveaways.
DiD you see us on tv?
hit the roaD, Jack meet Jack, a special edition rcv created in celebration of British manufacturing. He’s flown the flag for Dennis Eagle around the UK in product demonstrations, on the streets and even on television!
Jack’s first appearance was on the BBC Made in the Midlands live broadcast, which showcased the hundreds of products manufactured in the region Dennis Eagle has called home for over a century.
DiD you see us on tv? You may not see it, but firms and industries across the Midlands continue to turn out world-class products with greater diversity than ever. It’s this quiet success and growth that was the focus of a special edition of BBC Midlands Today – ‘Made in the Midlands’ – where the Dennis Eagle Elite 6 appeared alongside such Midlands greats as the Aston Martin DB9, the Range Rover and even a tank.
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Wvta legislation
Whole vehicle type approval Whole vehicle type approval (Wvta) is a directive reconciling vehicle approvals across the european community. the new legislation standardises safety and environmental requirements, and procedures for vehicle testing to a single set of guidelines.
With the introduction of WVTA due for completion later this year, Andy Graves, Product Marketing Manager for Dennis Eagle, sheds light on ten essential aspects every operator should know about the new legislation. 1. What are the benefits of Wvta? Whole Vehicle Type Approval (WVTA) – or European Community Whole Vehicle Type Approval (ECWVTA) to give it the correct name – has been designed to harmonise vehicle approvals across the European Community. WVTA will standardise safety and environmental requirements, and the procedures and practices for approval. It is also meant to remove barriers to trade and to minimise the time it takes to get vehicle approval. 2. When is Wvta being introduced? The introduction date depends on the vehicle type. For ‘complete’ (bodied) vehicles the introduction date is October 2014 whereas ‘incomplete’ vehicles (or new types) have been going through a phased introduction process since October 2012.
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3. how will delays in the process be handled? If there are delays with the WVTA process, a vehicle may need to be processed under the Individual Vehicle Approval (IVA) scheme. There are currently very few test stations around the UK that can handle IVA inspections, so travelling time, scheduling delays and additional costs will need to be considered. 4. What needs to be approved? The process is intended to provide a database of approved manufacturers across the EC and to ensure that any ‘staged build’ by the various manufacturers who work together results in a fully compliant product. This will require a new approval for each type or make. So for each chassis type, a body installation will have to be approved to ensure that lamp installations, for example, are compliant with regards to componentry, dimensional position and viewing angles. The last stagebuilder in the chain will be responsible for compliance and this also means that they will have to ensure previous build stages have been administered properly.
5. how will operators know if every build stage has been administered properly? Each manufacturer will need to have ‘Conformity of Production Approval’. For auditing purposes, this approval needs to show that not only the product, but also the build process, checks and measures have been completed in a controlled way in accordance with a defined plan. A certificate of conformity will also be required (which is effectively self-certification) to declare compliance. 6. What are the current issues with Wvta? The process is new so the various controlling agencies are learning about it and discovering that information traditionally supplied for ‘National Type Approval’ was not always submitted in the early stages, slowing up registrations and introducing errors into documentation. There is now a catch-up period, where data has had to be resubmitted and systems updated to ensure adequate information is supplied.
Wvta legislation
7. Will it be quicker to get Wvta approval than individual vehicle approval? The WVTA process is intended to eliminate the need for Individual Vehicle Approvals, which can realistically take up to three months to process, but until the first of a type is inspected and approved, the sheer bulk of vehicles requiring approval could actually extend the time taken to obtain an approval. 8. standardisation of the approval process is also an issue. At the moment, it has not been realised fully so far, primarily because of different interpretations of the legislation by different territories. For example, some countries are implementing WVTA earlier than expected, which they are entitled to do.
10. What are the key points for a vehicle operator? In summary, operators can expect the approval process to take longer if they want to order the first manufactured vehicle of any new type. Operators also need to ensure that they check that any product which requires a multi-stage build by different manufacturers has the necessary approvals at each stage of the build. I would also recommend that operators ask manufacturers to confirm whether the WVTA process is already underway for each stage of a vehicle’s build. The large number of applications for approval, and in some cases vehicle inspections, will create the possibility of delays in the approval process and operators need to be aware of any potential issue.
9. What about cost? Sadly, it has also proved to be more expensive than many pundits expected, so don’t be surprised if you see a merging of the smaller bodybuilders and manufacturers who are trying to rationalise operations.
how does Wvta affect you? Let us know @dennis_eagle
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neWs
there anD Back again. an epic Journey in support of the cystic fiBrosis trust. four Dennis eagle employees have accomplished an epic 1,800-mile journey motorcycling from Warwick to John o’groats to land’s end and back to Warwick (‘warjoglewar’ for short) to raise money for the cystic fibrosis trust. Carl Beasley (Quality/PDI Co-ordinator), Peter Harrop (Production Support) Peter Bevington (PDI fitter), and Craig Beasley (Carl’s brother and friend to both Petes) have raised nearly £1,000 so far, but that wasn’t the main focus, as Carl explained. “We wanted to do more than just to raise money for cystic fibrosis: raising awareness was
just as important,” he said. “We met some fantastic people along the way who gave us support and encouragement through the rain and breakdowns! We were humbled by the support of so many colleagues, friends and family.”
John O’Gr oats
The cause is one close to the riders’ hearts; Peter Bevington’s daughter, Nikita Parsons, suffers from cystic fibrosis. She joined the trip herself, riding pillion for part of the return journey. See the full story and pictures on the team’s Facebook page (just search ‘warjoglewar’). If you’d like to donate, their donation page is still open: uk.virginmoneygiving.com/ team/Warjoglewar
nis Eagle pose at Den The team in Warwick
d
Lands En
recorD Breaking taekWon-Do event production engineer stuart pearson set a guinness World record last october when he organised a meeting of 428 taekwon-do students from across the uk in coventry city centre. how did he do it? “I run a Taekwon-do centre, and I was looking for something for us to do as a fundraising event. I started off thinking small-scale but after doing some research online, I found that the previous record for the world’s biggest Taekwon-do event was held by a 256-person group from China. 22
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We thought we could do better, so we aimed for 500 people. We received the support of Jade Jones, the Olympic gold medallist, plus teachers and students from all over the country. Dennis Eagle were kind enough to donate towards setup costs. The Guinness adjudicators were there on the day along with national press, television and radio channels. People from ages 4 to 67 took part!
It was huge fun and we raised over £10,000 for Cancer Research UK and set a new record in the process! We’ll definitely do it again. Next time we’ll go bigger and better – and hope to set a multi-venue record with people from all over the UK taking part!”
milestones
Dennis eagle Blackpool Deliver their 15,000th caB! Bolt together the cab shell, fit the roof and hang the doors. Prep the shell to paint by cleaning and degreasing. Spray two coats of primer and finish with a topcoat. Fit the wiring harness, wire up the auxiliaries. Fit interior and exterior trim. Carry out electrical checks and put the cab on a low-loader with 5 others. Wave goodbye and ship them off to the Warwick plant. That’s what it takes to build a Dennis Eagle cab. The team at Blackpool have crafted 15,000 since the factory opened in the mid-80s. “Volumes have progressively grown and the vehicles have developed to become more
complex due to legislation and our own improvements. Since I’ve been here I’ve seen the workforce embrace a lot of change,” says Bob Young, Operations Manager at the Blackpool Cab Production Facility. “That’s a big part of the success of the plant – their role in continuous improvements will lay the foundations for the future.” The punctual delivery of cabs from Blackpool is key to getting the complete vehicle out of the door on time as Commercial Operations Manager David Williams explains: “We see Blackpool as an extension of the factory floor in
Warwick. The deliveries run like clockwork, so that the cabs are received on a ‘just in time’ basis in line with production demand. With each factory ‘footprint’ at Warwick working to a specific timeframe, we can’t afford for anything to hold up progress. Thankfully our relationship with Blackpool means we don’t have to worry. It’s this reliability that has kept the process running so smoothly over the years, and led to this fantastic milestone.”
From left to right: Matthew Heys (Apprentice), Andrew Reilly (Apprentice), Jak Good (Apprentice), Steve Cardwell (started 1969), Brian Duckworth (started 1970), Gary Smith (started 1980).
DoWn to the Wires as an integral part of their training, apprentices at our Blackpool cab manufacturing site work with steve spence, manufacturing engineering manager. Steve set them loose on the cab electrical assembly, mounting the system on a harness form board so the apprentices could see how it works and interfaces
with the vehicle. They plan to look for potential improvements while they’re at it, taking the opportunity to rationalise connectors and remove any redundant wires. The result will be a lighter, simpler wiring harness. As Dennis Eagle RCVs grow more sophisticated, new generations of technicians and
engineers look at and reappraise earlier design decisions. The path chosen at the beginning of the design process may not be the best after other systems are changed during development. This kind of outlook – seeking to rationalise parts and processes to make them more effective and more efficient – is something we want to encourage in our future engineers. eagle eye | ISSUE 01 | 2014
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25 years at Dennis eagle
25
years
caroline murtagh, service controller at our croydon service centre, has been with Dennis eagle for 25 years, so naturally we had to catch up with her to ask a few questions about her time with the company. What’s been your biggest challenge? Professionally, it’s been keeping up with the changes within the Dennis product range over the years. Personally, my biggest challenge has been watching my young son battle a life-threatening cancerous brain tumour. Dennis Eagle were a great support to me during this dark time! What has made Dennis eagle such a good place to stay long term? No two days are ever the same so it never gets boring. I have made many friends over the years and I would like to think I have a good relationship with our customers too. I am now looking forward to the next 25 years…unless I win the lottery of course!
40 years at Dennis eagle Bryan hussain started at Dennis as an apprentice 40 years ago. We got in touch to find out what it’s been like. how did you get started at Dennis? I started as an apprentice on the Craft Apprenticeship. After a year I moved from fabrication to mechanical technician and that set up the rest of my career. Do any big challenges in your career stand out? For me the biggest challenge was in 1998 when I was asked to look after the quality management systems and health and safety. It was a big role with a lot of responsibility.
40 years
Didn’t think you’d be here for 40 years, did you… I didn’t think I’d stay in the same place, but in many ways I haven’t. I’ve had many jobs and positions and the variety keeps things interesting. Dennis is an excellent place to work, it’s no surprise so many have spent their whole careers here!
50 years at Dennis eagle tony cowley has seen a few things change at Dennis eagle in his time – that’s what happens when you’re with one company for 50 years. he joined Dennis in 1964 as a trainee when he was just 16. Tony has had many roles on the factory floor, working on dozens of models and tens of thousands of vehicles. He’s had a hand in building almost every Dennis truck on the road. Today he’s a Chassis Fitter.
50 years
Why has he stayed for 50 years? Tony put it down to companionship and the work. “I’ve always enjoyed it, working alongside some great people and varied products, past and present” he said. We asked for his best story from working the line. “We had a shop floor manager called Harry Tallis who was a very hard man, his way or no way. We were about to start a shift when we found the shop was flooded. Harry said we should continue working in the two inches of water! As he walked across the shop he forgot we had a pit and he fell into it - leaving behind his hat to float away.”
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That might not fly with our health and safety regulations these days. Congratulations, Tony. We hope you’ll be with us for years to come.
Dennis team neWs
WELCOME ABOARD!
Dennis Welcomes tWo neW service managers in croyDon anD leeDs.
shaun Bridges …joined us from Dennis Eagle operator Veolia to oversee our Croydon service centre. He’s wellknown around the south, and as a former customer, Shaun brings valuable insight to help us improve.
gary mclauchlan …brings 10 years of sector experience to his new role as Service Manager for Leeds and Coundon. Having previously worked for JCB, Gary is immersed in the world of heavy-duty equipment and brings great knowledge to the role.
neWs
a coinciDence 30 years in the making James Cuthbert, Sales Administration and Production Coordinator with Dennis Eagle Australia Penske, recently visited the UK for a trade show and meetings with Dennis Eagle. It was in Warwick that he bumped into an old acquaintance from long ago, Mark King of Bedford Council, on the same training course. “I knew Kingy – we used to call everyone by their last name in those days – from when we went to Cubs together in the early ‘80s. I moved to Australia 15 years ago and of course our lives had gone in very different directions long before then. The meeting
was even more uncanny as just before I left for the UK I was showing my son some photos of my Cub Scout days (he’s a Scout himself) and I never would have recognised Mark if I hadn’t been looking over them. As it was, I recognised him straight away, thinking how bizarre it was that we’d met again from opposite sides of the world! It’s funny that 32 years ago we trained together for our Scout badges and projects and now we’re training on the same projects again.” It’s a small world after all! eagleeagle eye | ISSUE eye | ISSUE 01 | 2014 04 | 2014
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guest Writer
malcolm Bates our guest writer Malcolm Bates is the former marketing manager at specialist manufacturer Shelvoke & Drewry, creator of the ‘SuperCrew’ event, founding editor of LAPV, current project coordinator of ‘MVO’ magazine and transport and plant correspondent for the international publication ‘Recycling Magazine’.
shout aBout innovation! as well-known industry journalist malcolm Bates explains, the waste and recycling industry - and its forebear ‘public cleansing’ - has invariably been at the forefront of innovation. But why, he asks, have we kept quiet about it? Innovation. Bin Wagons. See the connection? No? Think ‘innovation’ and what comes to mind? Aircraft? The latest computer software that enables you to fight off an attack by Captain Jack Sparrow in your own living room, without traveling back in time to the Caribbean? In contrast, I suspect most people see the vehicles - and the people - involved with removing waste and recyclables as ‘low tech’. As though our industry still belongs to the ‘Daisy Roots’ and ‘Cor Blimey Trousers’ era portrayed so memorably by Lonnie Donnegan in the 1960s. My point? Historically, our industry hasn’t portrayed a positive image. Yet the waste and recycling sector has 26
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He also contributes to ‘Vintage Roadscene’ magazine on historic transport industry matters.
long been at the forefront of innovation. Let’s look at a few. Dennis was one of the first manufacturers to offer diesel engines in the small and medium-weight chassis. Garner, Vulcan and Shelvoke & Drewry designed low loading chassis designs at a time when local authorities were still using horse-drawn carts to collect refuse. The SD ‘Freighter’ had a low entry (even if the ‘cab’ was an option!), hydraulic tipping to discharge (when most ordinary tippers were manually operated) and - and here’s the real innovation - a transverse engine with semi-automatic clutch-less transmission. In 1922! In the 1950s we find Dennis has developed a front-loading compaction RCV where the operatives empty the contents of each bin onto a conveyor under the watchful eye of the driver in his half-cab. A massive first for ‘Elf and Safety’ you’re thinking? In some ways yes, but dead smelly for the driver on a hot day!
Well into the 1960s, the RCV driver had to grapple with a manual gearbox. No big deal on a rural round, but in London or on one of the new Council estates built around hilly Sheffield? Today just about every RCV has a fully automatic gearbox - but when the first automatic RCV demonstrator was announced, such a feature was not on offer from any of the larger manufacturers of commercial vehicles. It was ‘a Bin Wagon first’. The latest innovation? While all-electric Garrett bin wagons were operating in Glasgow and Birmingham in the 1930s, dieselelectric hybrids seem to be the best option for the future. And everyone wants a piece of the action. But having been lucky enough to have driven the new ‘HiUCV’, I can confirm Dennis Eagle is right up there on today’s innovation front. The bottom line? Today’s Bin Wagon is a technical tour de force packed full of innovative features. And that’s something we should all be proud of.
paul hoBDay
Paul Hobday retires after 25 years after a long, successful career working in the Dennis eagle sales team, paul had his work cut out when it came to saying his goodbyes. We asked paul to reflect on his career with us, and how he plans to keep himself busy in retirement. Not so very long ago at the N.e.C, I was standing on the Dennis eagle exhibition stand talking to one of my customers, and he asked me if I ever got bored in my job. I told him “never” and explained why. I said “look around this exhibition, and you’ll see dozens of sales guys offering every conceivable product to do with Waste Management. Now, the biggest and most expensive items on display are the vehicles, and of them, Dennis eagle are the market leaders. so I think most of those other chaps would swap jobs with me in a heartbeat. But then to cap it all, I look after all of the south West, the Channel Islands, and the Isle of Man - surely as beautiful a patch as a sales Manager could wish for. so I think I’ve got the best job in the entire industry - how could I ever get bored!” And that is exactly how I always viewed my job - but there’s more to it than that. even more important to me was being part of a first class team, and the knowledge, commitment and camaraderie of the De sales team is absolutely first class and I was privileged to be part of it for 25 years. All of you that know me are aware that I’ve had problems with my voice for a good while, and last september my cancer returned and I had to have surgery to remove all of my voicebox - a “total laryngectomy” to give it its proper name. The recovery from this was a long process, during which I had the total support of the company and the team - which was fantastic, and all I had to do was concentrate on getting better. My surgery was very successful, all of the cancer was removed and in myself I’m fine now, but my speech is impaired quite a bit, and I just wouldn’t manage phone calls etc. at work. As you can imagine, the prospect of retirement took a bit of getting used to, but as I write I’ve embraced my new situation and I’m as busy as ever on a charity project, writing and recording music to raise money for a local hospice. Of course I shall miss my work, my colleagues, and all of you, my customers - many of you have become good friends. Thank you all for making my career such a pleasure. so, I’ve got a lot to be grateful for. I’m in good health, I’ve enjoyed an enviable career, and I’ve now got time to enjoy my musical interests too!
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approveD useD
Aff ordable waste management!
Dennis approveD useD this year saw the launch of a brand new website dedicated to the sale of quality approved used Dennis eagle rcvs. Denniseagleused.co.uk is constantly updated with the latest competitively-priced vehicles and has already helped many customers to find the right vehicle to match their budget. if you’re looking for a premium product at a competitive price, Dennis approved used might be right up your street… Why did we create it? Buying an RCV either new or used is a large investment for any operator. The introduction of Euro 6 standards and continuing economic constraints also pressure operators to save money where they can. This makes second-hand vehicles more appealing, but purchasing through independent traders or auctions adds another layer of risk and more middle-men to add to the cost of a vehicle. That is what led us to launch Dennis Eagle Approved Used. Mainly, we wished to bring OEMlevel professionalism to the 28
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second-hand RCV market and to confirm our commitment to our products for their full life cycle. Operators can now buy used Dennis Eagle RCVs from the original manufacturer with total confidence and in return receive unparalleled product knowledge, genuine parts and the service of expert technicians. Why would customers want to buy approved? Our involvement means the vehicles receive attention to detail they wouldn’t anywhere else. Equipped with genuine parts, diagnostic technology and tools, our aftersales team have the resources and expertise to carry out refurbishments, restorations and bespoke modifications. We work to ensure every secondhand RCV we sell is worthy of the Dennis Eagle name. the facts. Every truck undergoes a full manufacturer’s safety check before becoming Dennis Approved Used. Vehicles must meet a strict standard of quality and are guaranteed CE compliant.
It goes without saying only new and genuine Dennis Eagle parts are used on rework or repair, which all carry a 12-month warranty. All vehicles are supplied with 12 months’ MOT and bin lifts are LOLER certified as standard. Every Approved Used Dennis Eagle is supplied with a DE Warranty supported by our national network. Certain hydraulic parts are guaranteed for two years. Full warranties for longer periods are also available. the support. Purchasing a Dennis Eagle gets you more than just a vehicle. Our approach to aftersales service is as thorough as our engineering: we always offer a prompt response, training and support to keep fleets on the road. We know how much they matter to operators and regular citizens – ultimately, our vehicles operate in a ‘support’ position in society, helping to clean up waste – and our aftersales support exists to help operators keep their vehicles on the road and effective in much the same way.
five minutes With...
five minutes With…
geoff rigg,
aftermarket Director
Geoff Rigg first joined Dennis Eagle in 1986 and spent 13 years working his way through a number of diverse roles from the factory floor to head office. He left in 1999 only to re-join the company in September 2013 as Aftermarket Director. We caught up with Geoff to find out about his role and experience. how did you get started at Dennis eagle? I left school and started here at 16 as an apprentice and spent time welding, fitting engines and mounting bodies. I was expected to become a draughtsman at the end of the training process but found I was not well suited to the job, and found other roles which combined technical and commercial elements more up my street. I worked in all the staff departments – planning, purchasing, sales, accounts – and received a rounded education in the way the company and sector works as a result. The things I learned during this period have proven invaluable. Soon after completing my apprenticeship I became Warranty Manager at 21. By the time I left
in 1999, I was a General Service Manager overseeing our Help Desk, Service Engineers and several Service Centres including Warwick, Kensington and Cannock. is Dennis eagle very different from when you left? I always remembered Dennis Eagle as an extremely friendly place to work and it still is. There are a lot of familiar faces throughout the business, from the shop floor through to our general staff and management, which proves what a good employer Dennis Eagle is. It’s a great place to work. Having consistency of staff doesn’t mean the company has stood still: far from it. The team and products have evolved a great deal, evidenced by the sheer number of increasingly sophisticated and capable vehicles we build. You just have to consider how the Elite has evolved from when we launched it in 1992. The other really big change is the number of products built per year which has increased threefold since the nineties. What were you doing before you re-joined Dennis eagle? I’ve been working in a combination of aftermarket and company
director roles for two of Dennis Eagle’s competitors in the sector. The experience has given me an insight into how Dennis Eagle appears from the outside world, something that’s an advantage now that I’ve returned. I can see what’s working and where there’s room for improvement, and look at opportunities from a different perspective. how are you finding your role as aftermarket Director? I’m really enjoying it. It’s fantastic to be working with such a great team of people with so much experience and knowledge. A great advantage we have as part of such a well-run business is the resource to do things properly. Our position offers us the freedom to innovate and do what the business needs to develop. We have some exciting Aftermarket projects in the pipeline that will showcase Dennis Eagle’s forwardthinking attitude – something that makes me very proud to be back with the company.
have a question for geoff ? Let us know @dennis_eagle
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thank you for reaDing! if you have any feeDBack on the articles in this issue, or suggestions for future eDitions, please email CONTACT.us@DeNNIs-eAGLe.CO.uK alternatively, Join the conversation on our tWitter page. keep an eye out for future giveaWays! @DeNNIs_eAGLe
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Dennis Eagle Ltd. Heathcote Way Heathcote Industrial Estate Warwick, Warwickshire CV34 6TE
T: +44(0)1926 458500 E: contact.us@dennis-eagle.co.uk Twitter: @Dennis_Eagle www.dennis-eagle.co.uk