The Complete Aftersales Solution
Your digitalisation partner. Your integration expert. RTC has over 18 years’ experience in aftersales. We supply you with proven solutions to streamline your aftersales operations, helping you drive revenue and deliver a truly premium customer experience. We offer a complete solution using open platform technology to facilitate the integration of the most effective dealer software. RTC is proud to work with many franchise dealers across the UK and is an approved supplier to several OEMs.
Aftersales Process
FINISH
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Reporting We provide a comprehensive reporting suite, offering you visibility and full audit trails across all areas.
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Outbound contact Contact is a call management system, using an intelligent interface and flexible scripts with the aim of retaining and reconnecting with the customer at the appropriate time.
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Checkout We have a number of tools facilitating the checkout process to support your preferred customer experience.
START
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Booking An easy-to-use fully scripted booking system that can be used both in the dealership and in the centralised contact centre, reflecting your available resource at any point in time, based on customer requirements.
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Arrival and check-in We equip you with a number of tools designed to maximise the efficiency of the arrival and check-in processes, while also facilitating your preferences.
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Workshop Workshop management is a system that provides a single business-wide ‘live view’ of all workshop activity.
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Inspection Inspect is an integrated vehicle health check system – highly flexible to support dealer processes.
Aftersales & RTC We can supply: Self-check in Full digital reception using iPads Customer online self-check-in (check-in from home) Integration to OEM menu pricing and recall checks Paperless workshop True online booking Full resource management Call-centre-scripting for inbound and outbound with telephone integration Courtesy vehicle management Technicians’ app and clocking Automated tax and MOT test checks Automated internal and external communications Busy roadmap for future development EVHC Solution that includes image and video capture.
Our software can be used via desktop or mobile device RTC isn’t a ‘one size fits all’. It’s an incredibly versatile solution! We offer real DMS integration – in most cases this can be read AND write. We offer comprehensive training and installation, a dedicated account manager, plus ongoing support via phone and internet. Supported hardware includes PC and tablets. Software can be on a local or virtualised server or there is a hosted option available for the EVHC platform.
We sit at the heart of the automotive industry, connecting OEMs and their dealerships with proven processes and technology, helping them keep pace as the industry rapidly evolves. We offer a complete solution, using open-platform technology to facilitate the integration of the most effective dealership software.
EVHC Summary Digital EVHC that includes image and video capture Ability to input vehicle damage including images and video Tailored OEM health check Flexible technician input depending on the device used Time and date stamp audit trail Ability to complete heath check via PC or mobile device Previously identified work Tyre supplier integration Online customer authorisation Real-time authorisation alerts Payment plan integration Automated deferred work follow up Extensive reporting.
Looking to the future with RTC The automotive industry is undergoing its fastest change for a generation as the traditional dealership model is disrupted by ever-evolving digital retail channels. Consumers are holding onto cars for longer, reducing sales opportunities for dealerships but representing lucrative opportunities for aftersales. RTC is uniquely positioned to partner both dealerships and OEMs through the digital journey, with a highly experienced consultation team and a fully integrated automotive software proposition. For everything aftersales for vehicle repairs and workshops, contact us today to request an on-site demonstration of what RTC can do for your business!
Call 0161 249 6600 or visit rtcauto.co.uk/request-demo
Our Integration Partners
Call 0161 249 6600 or visit rtcauto.co.uk to find out more