Coronavirus (Covid-19) Newsletter All you need to know before visiting our showrooms
Thank you for the very well organised vehicle servicing during the Covid-19 pandemic. The additional safety precautions you have implemented are excellent. – Colin Wilkes I was very impressed with all the safety measures in place and with the quality of service received. I would particularly like to thank the Receptionist who was both charming, polite and extremely helpful.
MAY 2020
– Ian M Fothergill
Our doors are open again and Team Arbury are prepared and excited to see you very soon
The last eight weeks have been some of the most challenging times we will experience in our lifetime, but I am positive there is a small glimmer of light at the end of the tunnel. We have worked incredibly hard to adapt our showroom environments, develop new processes and brief all our employees ahead of your visit. Please be assured that our teams will continue to deliver the exceptional service you are accustomed to whilst ensuring the highest level of safety at all times. Finally, may I take this opportunity to wish you and your families well and I look forward to welcoming you to one of our showrooms very soon.
Ben Archer Operations Director
Contents Dealership re-opening timeline
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Changes we have made
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Sanitisation
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Servicing costs
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Auto Service Finance
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NHS discount scheme
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Keeping you mobile
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Reserve & purchase online
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Your new car
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Click & Collect safety measures
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NHS colouring competition
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Helping the community
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Dealership re-opening In order to re-open safely and in accordance with government guidelines, we will be doing so in a series of phases, starting with the re-opening of selected Servicing Departments on Monday 18th May 2020. The timeline below details the planned phase return of all other departments at selected Arbury Motor Group showrooms.
Monday 18th May The Service Department will reopen by appointment only for servicing, MOTs and repairs. The sites opening are: Walsall, Bromsgrove, Nuneaton Peugeot, and Ĺ KODA Leamington Spa.
Tuesday 26th May All sales outlets will reopen, with limited staff and by appointment only. The team will be working to facilitate current orders and deliveries of cars that have been delayed whilst closed, so please continue to bear with us while we work through these orders. Selected Service Departments will now also open but will operate by appointment only and with limited staff.
Monday 1st June We will continue to follow the government updates and guidelines, and if all is well we hope to fully reopen all of our dealerships for Sales and Service on Monday 1st June. Make sure you follow us on Facebook, Twitter, Instagram and LinkedIn to stay up-to-date with the latest news. *All are subject to change dependent on government updates.
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Changes we have made 2m Social Distancing
At Arbury Motor Group the health and safety of our employees and customers is, and always has been, of paramount importance, which is why we have implemented procedures to protect all that do visit our showrooms.
Contactless Transactions
To ensure we continue to abide by government guidelines we will work in a slightly different way to normal, including: •
There will be reduced number of employees at each location
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Guidelines will be displayed at the showroom entrance and we would urge you to read these before entering the building
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Strict social distancing must be adhered to if you visit one of our showrooms
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Anyone that plans to visit our showrooms will go through a check-in process, including sanitisation of their car with spray or wipes
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All cars will be sanitised again before returned to the customer
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A strict one way system will be in operation at all our locations
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All visits to our showroom will be by appointment only
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Please respect other customers and our employees.
Personal Protective Equipment
Showroom Traffic Limitations
Decontamination Processes
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Sanitisation
Further care for your vehicle
All vehicles attending a service, MOT or repair work appointment will be taken through a strict sanitisation process upon arrival using Supagard Sanitisation equipment, which kills more than 99% of germs, viruses and bacteria. Before the vehicle is returned to you, it will once again be sanitised. Find out more >>
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Service Plans from only £12.49 per month Are you worried about the cost of your servicing? Our service plans are designed to offer you hassle-free motoring and an easy way to budget for all your servicing requirements. It’s also customisable and tailored to your car and your needs, and best of all will save you money. The service plan covers the complete cost of your standard servicing, including parts and labour, with the exception of normal wear and tear parts such as tyres, brake pads and windscreen wipers etc.
Find out more >>
Plan for the future with the Arbury Service Plan:
Inflation Proof Pricing Prices are fixed for the duration of the plan.
Free Puncture Repair Puncture repair including new valve and wheel balancing.
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10% Discount On any accessories including fitting.
10% Discount On all mechanical repairs, brake pads, tyres and associated labour.
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Worried about large repair bills? Do you have a large repair bill to pay for your car? Let Auto Service Finance help you out. It’s simple, transparent, flexible and convenient‌ and means you can pay for your repair in instalments, with 0% interest and no fees.
Find out more >>
Fast Over 90% of applicants approved in seconds.
Flexible Split your bill into manageable chunks. Digital Online and completely paperless. Interest Free No Fees, No Interest, No Hidden Charges.
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#TeamArbury say thank you to all Keyworkers You are here for us – and, at Team Arbury, we want you to know we are here for you too. To show our appreciation, we want to save you the additional stress of car service or repair work, and to keep you moving during this difficult time. It is therefore our pleasure to offer all those who hold an NHS or Emergency services ID card.
25% OFF ALL service & repair work
HALF PRICE MOT tests
To redeem these offers, please contact keyworker@arbury.co.uk or call your local dealership (contact details on page 16) to book your appointment, quoting ‘keyworker service’, and please make sure you bring your ID card with you to your appointment. Please rest assured that our drivers and technicians will be upholding strict hygiene measures to ensure everyone’s safety.
Thank you again for the amazing work you are doing. We look forward to supporting you.
Please note, a valid ID card must be produced in order to obtain the discount.
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Keeping you mobile From Monday 1st June we will be offering collections, deliveries and courtesy cars to those that need it the most from selected dealerships. This programme has been fine-tuned so that it is in line with government guidance, and we are confident that the programme will ensure the health and safety of our customers and our employees. For the most up-to-date information make sure you’re following us on social media:
ArburyGroup
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@ArburyGroup
ArburyGroup
Reserve and purchase online at Arbury.co.uk Got your eye on something special? Did you know that you can reserve a used car on our website for just £99! We have over 500 cars in stock starting from as little as £2,995 with over 200 vehicles being under £10,000. You can even take delivery of your new vehicle via our NEW ‘click & collect’ service. As well as online reservations, we understand that customers may want to complete their full purchase online, without the need to enter physical showrooms. Which is why we are working to update our website to allow you to make that next step online – from reserving cars to building your car quote and applying for finance – we will have you covered. View our used cars >>
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Awaiting your new vehicle? We have a number of customers awaiting delivery of their newly purchased vehicle and our team are currently contacting all those affected and will be offering either a ‘click & collect’ or ‘home delivery service’. During both of these offerings, Arbury Group ask customers to adhere to social distancing recommendations, keeping a distance of 2 metres always and where possible our team will use phone or video communication to ensure you are fully informed prior to taking delivery of your new vehicle. If you fall into one of the ‘at risk’ categories described by the NHS, if you are showing symptoms or if you are self-isolating we would ask you to please cancel any appointment and we will work with you to reschedule your delivery.
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Click & Collect and Home Delivery Safety Measures We have implemented a number of changes to our process to protect both our customers and employees.
Only one delivery person will be allowed to drive your vehicle.
On arrival you will be greeted and your details checked, and staff will maintain a 2-metre distance.
An explanation of your car features and a walkaround will be given, again with a 2-metre distance.
You will be directed to a pre-prepared handover video which will give you more detail on your car and its features.
You should wait a suitable period of time before entering your vehicle.
Your vehicle will be sanitised before handover.
Wherever possible, paperless transactions will be requested. Where this is not possible and a physical signature is required, we will do this whilst maintaining 2-metre distance, and a new or sanitised pen will be included, which you will be asked to keep.
Protective equipment will be removed from the vehicle, with all touchpoints sanitised in front of you. You will then be invited to do a visual check of the vehicle, whilst maintaining a 2-metre distance. You will be provided a document pack and keys in a clear plastic wallet that can be posted through your letterbox should you require a ‘no-contact’ appointment.
The Arbury employee will be wearing appropriate personal protection.
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NHS colouring competition Why not take part in our NHS colouring competition? Download the colouring template below, get creative and then send us back your submission to enquiries@arbury.co.uk. For each entry we get we will make a donation to the NHS, and at the end of the competition we will award a £100 Arbury voucher* to our favourite entry! Download colouring template >>
*T&Cs apply. One winner will be selected on 30th June 2020 and the winner being informed directly within 7 working days’. Entrants agree that their submission and name can be shared online, on Arbury Motor Group social media channels and in Arbury Motor Group’s showrooms. For every entry, Arbury Motor Group will make a donation to the NHS, and this will be done once all entries have been submitted and the winner chosen on 30th June 2020.This donation will be paid within 10 working days’ of the announcement.This competition is not open to Arbury Motor Group employees or third parties/ suppliers and the judge’s decision is final.
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Helping the community We are so proud to have serviced the midlands for the past 20 years, and to have been able to continue to do so from afar throughout this national pandemic. Here is a snapshot of what we have been up to for the last six weeks of lockdown!
Arbury Fleet and the Peugeot team at Arbury in Leamington Spa have lent a van to Helping Hands Home Care.
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Will Bird has set up a food package delivery network helping those who are self-isolating during lockdown.
Neil Cameron (Sales Executive at SEAT Solihull) and his wife gave birth to Clara
Arbury in Bromsgrove have lent their demonstrator van to Stephen Palmer, who is doing an incredibly selfless job within his local community We’re very pleased to introduce Finley, the gorgeous son of Molly-Mai, CitroÍn Sales Executive at Arbury in Nuneaton.
Arbury in Lichfield have been playing their part to help the community by lending a Peugeot van to Dean & Smedley Ltd
Kal Fatania (Business Manager at Peugeot, Leamington) and his wife gave birth to Shivesh on the 18th April.
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Locations CITROËN
FIAT AND ABARTH
NISSAN
PEUGEOT
Tachbrook Park Drive, Leamington Spa, Warwickshire CV34 6RH 01926 675702
Tachbrook Park Drive, Leamington Spa, Warwickshire CV34 6RH 01926 675687
SEAT
Birmingham Road, Lichfield, Staffordshire WS14 9BL 01543 886848
Weddington Road, Nuneaton, Warwickshire CV10 0AH 02476 993806 18 Buntsford Drive, Buntsford Park, Bromsgrove, Worcestershire B60 3AJ 01527 909513
34 Stratford Road, Shirley, Solihull B90 3LS 0121 667 9289 Grange Lane, Stourbridge, West Midlands DY9 7HH 01384 465915
ŠKODA
Berrington Road, Sydenham, Leamington Spa, Warwickshire CV31 1NB 01926 675928
Walsall Road, Walsall, West Midlands WS9 0GG 01922 895927 18 Buntsford Drive, Buntsford Park, Bromsgrove, Worcestershire B60 3AJ 01527 909594
366 Nuneaton Road, Bulkington, Bedworth, Warwickshire CV12 9RR 02476 993833 Walsall Road, Aldridge, Walsall, West Midlands WS9 0GG 01922 895938
MAY 2020
