Your digitalisation partner. Your integration expert. RTC Automotive Solutions is a digitalisation specialist, working exclusively within the UK dealership environment to deliver seamlessly integrated software solutions. By connecting sales lead management, DMS and aftersales management, RTC helps dealerships generate enquiries and manage the entire customer journey. This enables them to boost productivity, sweat their assets and create additional revenue.
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Aftersales Process
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Booking
An easy-to-use, fully scripted booking system that can be used in the dealership, in a centralised contact centre or via your website using the RTC live Online Service Booking solution. All solutions reflect your available resource at any point in time, generating fully automated customer communications via email and/or SMS.
FINISH
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Reporting
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We provide a comprehensive reporting suite, offering you visibility and full audit trails across all areas.
Arrival and check-in
We equip you with a number of solutions designed to maximise the efficiency of the arrival and check-in processes. These include online self-check-in (from home), self-check-in (in-dealership), and digital Advisor App (facilitates damage check and GDPR), all of which capture a digital signature stored on an electronic job card.
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Outbound contact
A GDPR compliant call management system, using an intelligent interface and flexible scripts with the aim of retaining and reconnecting with the customer at the appropriate time. Supports contact creation from multiple data sources and bespoke contact chains utilising calls, email and SMS.
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Workshop
Workshop management is a system that provides a single business-wide ‘live view’ of all workshop activity. The solution manages all workshop loading and Technician management including efficiency/ productivity, clocking/attendance, job pre-allocation and reporting. All resources including additional facilities such as courtesy cars/lifts/waits are simple to manage and adjust to your business needs.
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Checkout
We have a number of digital solutions facilitating the checkout process to support your preferred customer experience. Review the eVHC with your customer and utilise ‘Book now’ facility to pre-book deferred work.
Watch our video to see the process in more detail. 4
Inspection
An integrated, digital vehicle health check system, allowing technicians to complete the input via a PC or mobile device, supports voice entry (notes), image and video capture*, previously identified work, online customer authorisation with real-time alerts to your team. We support integrations to multiple tyre and finance providers, and all deferred work is automatically scheduled for outbound follow-up. *Voice entry and media capture via our Android tech app.
*Subject to dealer group agreement with integrated providers.
RTC’s full set of digital aftersales solutions is fully integrated with CDK’s DMS, giving all users a seamless connection between the systems. Building on the integration 8.35 users have had for many years this enhanced integration provides users with greater functionality and allows Drive users to have what 8.35 users have benefited from for many years. The two software suites will automatically and securely share data, saving dealers’ time and giving them greater ability to offer customers a complete digital journey across aftersales. For more information please contact: Jon Harmer National Sales Manager jon.harmer@rtcauto.co.uk
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Accreditation with the CDK Partner Programme is a natural next step in our long-standing 15-year relationship with CDK. It delivers a powerful, connected experience that offers new opportunities to dealerships. – Richard Robinson, Chief Operating Officer at RTC Automotive
Suite 4, The Pavilions, Bridge Hall Drive, Bury BL9 7NX