Your Complete Digital Aftersales Solution
Your digitalisation partner. Your integration expert. RTC has almost 20 years’ experience in aftersales. We supply you with proven solutions to streamline your aftersales operations, helping you drive revenue and deliver a truly premium customer experience. We offer a complete solution using open platform technology to facilitate the integration of the most effective dealer software. RTC is proud to work with many franchise dealers across the UK and is an approved supplier to several OEMs.
Aftersales Process
FINISH
7
Reporting
We provide a comprehensive reporting suite, offering you visibility and full audit trails across all areas.
6
Outbound contact
A GDPR compliant call management system, using an intelligent interface and flexible scripts with the aim of retaining and reconnecting with the customer at the appropriate time. Supports contact creation from multiple data sources and bespoke contact chains utilising calls, email and SMS.
5
Checkout
We have a number of digital solutions facilitating the checkout process to support your preferred customer experience. Review the eVHC with your customer and utilise ‘Book now’ facility to pre-book deferred work.
STA RT
1
Booking
An easy-to-use, fully scripted booking system that can be used in the dealership, in a centralised contact centre or via your website using the RTC live Online Service Booking solution. All solutions reflect your available resource at any point in time, generating fully automated customer communications via email and/or SMS.
2
Arrival and check-in
We equip you with a number of solutions designed to maximise the efficiency of the arrival and check-in processes. These include online self-check-in (from home), self-check-in (in-dealership), and digital Advisor App (facilitates damage check and GDPR), all of which capture a digital signature stored on an electronic job card.
3
Workshop
Workshop management is a system that provides a single business-wide ‘live view’ of all workshop activity. The solution manages all workshop loading and Technician management including efficiency/productivity, clocking/attendance, job pre-allocation and reporting. All resources including additional facilities such as courtesy cars/lifts/waits are simple to manage and adjust to your business needs. 4
Inspection
An integrated, digital vehicle health check system, allowing technicians to complete the input via PC or mobile device, supports voice entry (notes), image and video capture*, previously identified work, online customer authorisation with real-time alerts to your team. We support integrations to multiple tyre and finance providers, and all deferred work is automatically scheduled for outbound follow-up. *Voice entry and media capture via our Android tech app.
Aftersales & RTC We can supply: Self-check-in Full digital reception using iPads Customer online self-check-in (check-in from home) Integration to OEM menu pricing and recall checks (where integration allows) Paperless workshop True online booking Full resource management Call-centre-scripting for inbound and outbound with telephone integration Courtesy vehicle management Technicians’ app and clocking Automated tax and MOT test checks Automated internal and external communications eVHC Solution that includes image and video capture.
Our software can be used via desktop or mobile device RTC isn’t a ‘one size fits all’. It’s an incredibly versatile solution! We offer real time DMS integration – in most cases this can be read AND write. We offer comprehensive training and installation, a dedicated account manager, plus ongoing support via phone and internet. Supported hardware includes PC and tablets. Software can be on a local or virtualised server or there is a hosted option available for the eVHC platform.
We sit at the heart of the automotive industry, connecting OEMs and their dealerships with proven processes and technology, helping them keep pace as the industry rapidly evolves. We offer a complete solution, using open-platform technology to facilitate the integration of the most effective dealership software.
Watch our video to see the process in more detail.
eVHC Summary Digital eVHC that includes image and video capture Ability to input vehicle damage including images and video Tailored OEM health check Flexible technician input depending on the device used Time and date stamp audit trail Ability to complete heath check via a PC or mobile device Previously identified work Tyre supplier integration Online customer authorisation Real-time authorisation alerts Payment plan integration Automated deferred work follow up Extensive reporting.
Looking to the future with RTC The automotive industry is undergoing its fastest change for a generation as the traditional dealership model is disrupted by ever-evolving digital retail channels. Consumers are holding onto cars for longer, reducing sales opportunities for dealerships but representing lucrative opportunities for aftersales. RTC is uniquely positioned to partner both dealerships and OEMs through the digital journey, with a highly experienced consultation team and a fully integrated automotive software proposition. For everything aftersales for vehicle repairs and workshops, contact us today to request an onsite demonstration of what RTC can do for your business!
Call 0161 249 6600 or visit rtcauto.co.uk/request-demo
Open platform RTC’s full set of digital aftersales solutions is fully integrated with CDK’s DMS, giving all users a seamless connection between the systems. Building on the integration 8.35 users have had for many years this enhanced integration provides users with greater functionality and allows Drive users to have what 8.35 users have benefited from for many years. The two software suites will automatically and securely share data, saving dealers’ time and giving them greater ability to offer customers a complete digital journey across aftersales.
Testimonial from Chorley Group Lancashire-based Chorley Group installed RTC’s digital aftersales software package across its five locations in early 2019, with RTC software seamlessly linking with the group’s Dealer Management System, provided by CDK, it delivers a fully integrated digital solution for aftersales. “Every job is 100% traceable and nothing is ever missed. With the ability to pre-allocate jobs, we can open our workshops outside normal service hours, without a manager present, and every member of the team is able to operate at full productivity. On top of this, the software generates incoming workshop business through automated customer reminders, sending them an SMS or email when a service or MOT test is due. Customers can then book their annual service and MOT online, through our website, which links in real-time directly to our available hours, with a live view of our while you wait times, courtesy car or collect and deliver service. RTC gives an open view of future bookings. It means we can manage our staffing levels more intelligently according to how much work is booked in as well as arranging marketing campaigns to maximise any spare time. The entire process is paperless and seamless. We arrange a safe key handover, sanitise the car and keys when the service is complete, and return the car – job done.”
Pauline Turner
Call 0161 249 6600 or visit rtcauto.co.uk to find out more