Arbury Digital Handover - Abarth Fiat

Arbury Handover Essentials

Everything you need to know ahead of handover day and more...

We’re with you for the road ahead

Congratulations on purchasing your brand-new vehicle from Arbury.

We want to ensure that you have everything that you need going forward, so you can relax and enjoy the ride. To help, we’ve put together this helpful digital booklet with details about your upcoming vehicle handover and information you’ll need throughout your ownership.

We’re proud to be your multi-award-winning dealer group across the West Midlands, Warwickshire and Staffordshire, and have upheld our dedication to exceptional customer service for over 20 years. We hope you find everything you need in this booklet, but if you have any questions, don’t hesitate to get in touch with our friendly team.

#TeamArbury

New car handover day

The big day is nearly here! To ensure everything goes smoothly, it’s worth checking you have the following information available.

Procedure & documentation

To ensure a smooth delivery, we ask you to consider the following details, some of which will require your attention prior to collecting your vehicle.

VERY IMPORTANT INFORMATION

Financial payment – preferred method of payment (bank transfer)

If settlement is through a bank or finance house, other than PEUGEOT Financial Services Ltd or Fiat FGA, we will require payment three days prior to delivery and cleared funds before the vehicle can be released. Our company bank account details are as follows:

Account name: CATHEDRAL MOTOR COMPANY LTD

Bank name: Barclays Bank

Sort code: 200771

Account: 13615227

The necessary documentation is as follows:

Proof of identity

• Copy of driving licence, photocard and counterpart

• Proof of address

• Utility bill (no older than three months)

• Council tax demand (no older than three months)

• Bank statement no older than three months (when client lives with parents)

Please note that all name/address details should match.

Cash settlement

Payment of the balance in cash is strictly limited to an overall maximum of £1,000 and all cash taken will be recorded in line with inland revenue guidelines.

Other payments

Please note cheques or drafts are not accepted.

Switch or any other debit cards will be accepted on the day of handover.

(If paying on debit card, please prenotify bank of transaction.)

All card payments are limited to £1,000. Balance of any payments above £1,000 must be paid by bank transfer. We do not accept American Express.

Personal registration plates

Since the closure of all local DVLA offices, we are no longer able to assist in the transfer or retention of any registration. This can now take up to six weeks to process; all paperwork has to be posted to DVLA Swansea.

Any retention must be processed at the time of order as we are unable to accept your partexchange without documents. A refundable holding amount of £250 will be in place until we receive all documents.

Employee privilege forms

If you qualify for any employee privileges, we will require the relevant form three working days prior to delivery.

Used car administration fee

For each used car sale, Arbury will charge an administration fee of £120, including VAT. This fee is to facilitate performing a provenance check on the vehicle, number plates, vehicle inspection, warranty administration and the DVLA online registration.

FCA compliance

You will receive two emails from accountmanager@automotivecreditcompliance. com. One email will contain your Statement of Demands and Needs, and the other will have your GAP opt-in email. To accept the product, you will be provided with a pin.

Fuel

Your new car will be supplied with a minimum of 10 litres of fuel.

Work required

Please note: any remedial work or accessories required on any car must be agreed and written on your vehicle order and confirmed by a member of our management team; no verbal agreement for work will be accepted. If it is not written down, no work will be carried out.

Things to know if you’re part-exchanging

Legislation has recently changed and we cannot accept a vehicle in part-exchange unless the following documentation or accessories are supplied by the date of delivery:

Compulsory

• V5 new-style registration document in your name and current address

• MOT certificate (if applicable)

• Service and handbooks for your part-exchange

• Both main and spare keys

• Locking wheel nut keys

• Radio code and transponder card (if applicable)

• Charging cables or EV accessories (if applicable) Should any of the above not be available, a revaluation of your part-exchange is required.

Please be aware it is your responsibility to ensure the vehicle has the appropriate insurance cover upon leaving the dealership.

DVLA declaration

Please be aware that it is your responsibility to complete a VSC/3 and forward the required document (to the DVLA). Should you fail to do this, the DVLA will impose a fine.

Payments

Any part-exchange or vehicle cashback payments will be made within 3–5 working days. If you require a faster, same-day payment for your cashback, this will incur a £15 charge.

Personal data

Please ensure that your part-exchange is cleared of all personal data before it is handed to Arbury; this includes clearing history on your satellite navigation system and deleting mobile telephone contacts. Please check the glove compartment and other storage areas for items containing personal data, e.g. receipts.

Personal belongings

Please ensure that all your personal belongings are removed from your partexchange before it is handed to Arbury.

Keep that showroom shine

Vehicle protection with LifeShine – £349

Enjoy flawless shine no matter what life throws at you, with LifeShine – now with CeraFuse™ Technology. This complete vehicle protection system is professionally applied to your car by our trained technicians at Arbury. It creates a molecular protective barrier on your vehicle’s glass, paintwork and upholstery to protect them from harsh environmental factors, including:

The barrier locks in the colour for a flawless showroom finish. In fact, we’re so confident in it that it has a lifetime guarantee! Learn more via the video below.

Don’t dent your confidence

At Arbury, we’re committed to helping you take the best possible care of your vehicle. We know the last thing you’d want is to see your new vehicle scratched or scuffed – not to mention the costs associated with putting it right.

To mitigate this, Cosmetic Repair Insurance can cover the expenses when repairing minor cosmetic damage that may occur, including:

• Light scratches

• Bumper scuffs

• Chips

• Minor dents

• Minor cosmetic damage to alloy wheels.

A convenient and hassle-free option, Cosmetic Repair Insurance is available on new and used passenger vehicles under five years old at the start date of the policy. All approved repairs come with a lifetime ownership guarantee when you use Arbury. It will also help maximise your vehicle’s future part-exchange or resale value.

Please speak to us for full terms, conditions and limitations.

Why Cosmetic Repair Insurance could be for you – from £329*

Protect your peace of mind

Find out about Total Loss Cover

Most journeys are routine and pass without a hitch. However, the unexpected can happen. A costly insurance write-off could leave you out of pocket at the very time you need to pay for a new vehicle. That’s where Total Loss Cover can help.

Also known as GAP Insurance, it can provide coverage for the difference between the market value of your car and its original value or the outstanding balance on your finance – whichever is the higher amount. This means there is no costly payout for you, making finding a replacement vehicle much less stressful.

Contact us to find out more about the levels of cover available.

Keep your car running smoothly

Discover our servicing solutions

Here at #TeamArbury, we’re passionate about offering you the best possible servicing. Your pride and joy will be maintained by professional, manufacturertrained technicians who will help keep your Abarth or Fiat safe and roadworthy, as well as meeting environmental standards.

Book your service online, at a time that suits you. With four appointment types to choose from, your service can work around you:

Drop-off and leave

Leave your vehicle in the trusted hands of one of our Arbury Service Technicians and pick it up at a time to suit you.

Courtesy Car

With limited availability, it’s a good idea to take advantage of the new system and book your courtesy car in advance. This ensures there’s no unnecessary disruption to your day.

Collection and delivery

We’ll collect your vehicle from your chosen address (work or home) and deliver it back to you after it’s service. Booking in advance guarantees your appointment, as there’s limited availability for collection and delivery.

Waiting at dealership

Book a spot in our comfortable waiting facility, where you can relax with a hot drink while we work on your vehicle.

Introducing A.R.B

A.R.B is our Automated Reminder Bot. They are a oneof-a-kind robot, specifically built to support the team in creating positive customer experiences and help you feel more confident than ever in maintaining your car.

A.R.B will help you understand your vehicle’s needs and how to keep yourself and your vehicle safe by ensuring you never forget a service and MOT test. They will also provide insightful advice about how to maintain your vehicle when you’re out and about.

We’re here to help you keep your vehicle running smoothly and ready to accompany you for many miles to come. Have a question? Contact your local Arbury service centre today!

Service plans from £12.49 per month

– ask us for a quote!

Avoid unexpected servicing costs

Spread the cost with a tailored service plan

Taking out a service plan gives you the peace of mind that your servicing is budgeted for, with the flexibility to pay over an extended period. Not only that, spreading the cost with locked-in monthly payments also prevents unforeseen or inflated costs.

With maintenance booked in line with your manufacturer’s service schedule, you can relax knowing your car gets the attention it deserves and you’ll never miss a service. And, with our Abath- and Fiat-trained technicians using competitively priced genuine parts, we’ll keep your car in great condition and help prevent future issues.

Abarth and Fiat service plans

Abarth Easy Care

Abarth Easy Care gives you the reassurance that your servicing is taken care of. Every time you have a scheduled maintenance appointment, we’ll monitor your car’s most important systems – all fluid levels are checked, filled or changed depending on age or miles travelled.

We have a plan to suit you and your budget, plus a range of courtesy cars available to book. Ask your Arbury sales representative for a personalised quote.

The benefits:

• Transparent pricing that protects you against inflation

• Genuine parts, qualified technicians and specialised tools

• Includes 24 months’ unlimited parts and labour warranty guarantee

• All check-ups and software updates are included

• European coverage

FIAT Easy Care

Everyone wants their car to be a long-term investment. With Fiat FlexCare, you know that your vehicle is receiving the best possible care – allowing you to go further for longer. Every time you have a scheduled maintenance appointment, we’ll monitor your car’s most important systems – all fluid levels are checked, filled or changed depending on the age or miles travelled. We have a plan to suit you and your budget, plus a range of courtesy cars available to book. Ask your Arbury sales representative for a personalised quote.

Get three years’ servicing from just £349 on selected Fiat models.*

EasyfromCare £349*

Your new vehicle, your way

Check out our Abarth accessories

Express your individuality with our range of Abarth accessories at Arbury. You can now customise your pride and joy down to the very last detail with our excellent range of add-ons and styling upgrades.

Increase the level of adrenaline behind the wheel of your new Abarth. Thanks to the wide range of authentic Abarth accessories provided by Mopar, you can customise its aesthetics with sporty features such as mirror covers, side stripes or alloy wheel kits. Or you can enhance your connectivity with an array of multimedia accessories, such as device chargers.

Your new vehicle, your way

Check out our Fiat accessories

Express your individuality with our range of Fiat accessories at Arbury. You can now customise your pride and joy down to the very last detail, with our excellent range of add-ons and styling upgrades.

Vamp up your vehicle’s sporty looks with authentic Fiat hood, roof and side decals or sport pedals. Or protect it with velour carpet mats. Enhance your connectivity with an array of multimedia accessories. Or, if you’re an adventurous type, check out our luggage options, including boot storage boxes or roof bars.

Accessories are carefully designed to fit Fiat vehicles and fully tested to ensure they meet the highest manufacturer standards. Contact your local Arbury dealership to discover the full range of accessories available for your Fiat model.

Be seamlessly in sync

Everything you need to know about Abarth Connect services

With the latest technology, your vehicle will keep you connected to the world around you, helping you concentrate on the road ahead. From traffic updates to safety features, remote access and online infotainment, your vehicle will bring enhanced connectivity and technology – making your life easier!

Here’s everything you need to know about Abarth Connect services app!

Mopar® Connect services are available as an accessory if you already own a compatible Abarth car. Opting for this service provides you with a dedicated assistance service, available to offer support in case of theft, accidents or breakdowns.

What’s more, the new remote function enables you to easily check your car’s status and location using your smartphone.

For details on compatible vehicles, availability and activating services, please contact your local Arbury.

Be seamlessly in sync

Everything you need to know about Fiat Connect services

With the latest technology, your vehicle will keep you connected to the world around you, helping you concentrate on the road ahead. From traffic updates to safety features, remote access and online infotainment, your vehicle will bring enhanced connectivity and technology – making your life easier! Here’s everything you need to know about Fiat Connect services!

Uconnect™ services

Selected Fiat vehicles, including the New Fiat 500, come equipped with the Uconnect™ Box, which enables Uconnect Services – a range of connectivity features. These services offer the convenience of staying connected with your car via the Fiat mobile app for smartphones and smartwatches, even when you’re away from it. Plus, the Uconnect™ Box comes pre-installed and activated for immediate use.

Mopar® Connect

If your Fiat vehicle doesn’t come with the Uconnect™ Box as standard, you can opt for Mopar® Connect services as an accessory for an existing vehicle or as an option when ordering a new one. With Mopar® Connect, you can easily manage your car on a daily basis from wherever you are using your smartphone. These services are designed to support you and keep you connected with your pride and joy.

Uconnect™ LIVE

Available across the Fiat range, Uconnect™ LIVE helps you stay connected to your digital world while driving safely in any Fiat model. By linking your smartphone, you can listen to your favourite tunes, keep up-to-date with world news and stay in touch with friends – and do so safely. Additionally, Uconnect™ LIVE offers eco:Drive™, which can help you enhance your driving habits.

For details on compatible vehicles, availability and activating services, please contact your local Arbury.

Making electric driving a breeze

Top tips for getting the most out of your EV

If your new car has an electrified powertrain, we’re here to make your switch as seamless as possible. Read our handy guides below, and if you have any questions, please do come and see a member of Team Arbury. Our knowledgeable team can talk you through charging, electricity tariffs and how Clean Air Zones work in more detail.

Charging

It may seem like a world away from the petrol pumps, but charging your electric or plug-in hybrid vehicle is actually very simple!

First things first, you can power up at home or on the go (covered below), and you can charge your car at any time and in any weather – don’t believe the myth, you can safely charge your EV in the rain!

Home charging

More often than not, you’ll want to charge your vehicle from the comfort of your own home. If you have a driveway or garage, you can install your own specially designed charging point. Alternatively, you can use a standard UK three-pin socket. Charge your electric car like you would your smartphone or laptop – simply plug it in when you get home and it’ll be ready to go the next day. Simple!

Home charging isn’t just convenient, it’s also the cheapest charging method. We recommend contacting your electricity provider to find out about the available tariffs – you might be able to take advantage of a cheaper tariff by charging overnight, for example.

Charging at work

With EVs increasing in popularity, many businesses are considering installing charging stations on their premises – for personal and fleet vehicles.

Public charging

The UK government is committed to an electric future and is continually expanding the UK’s charging network. There are new public charge points popping up every day – according to EDF Energy, there are now more than 42,000 charge point connectors across the UK in over 15,500 locations. Websites like Zap-Map will help you easily find the nearest charge point.

Optimising your EV range

Your new electric car will be suitable for everyday use and long-distance journeys. But there are things you can do to optimise your EV and help it run as efficiently as possible for as long as possible. You might already do some of these, as many help improve the efficiency of all vehicles, regardless of powertrain.

1.

Adjust your driving style

As with ICE vehicles, higher speeds, harder acceleration and braking use more power. So, while it may be tempting to take full advantage of your EV’s immediate torque, it’s sensible to take it easy when setting off.

2.

Pack light

Increased loads require more power, so pack sensibly when you head out on a road trip!

3.

Engage eco mode

Most EVs and hybrids have a form of eco mode, which helps reduce power consumption and improve mileage. Many infotainment systems include a feature that gives you an indication of your energy consumption and remaining range. Ask the team if you’re unsure where to find this information!

4.

Temperature check

On-board comfort features like air con and heating use more power. Many EVs include a pre-heat or cool feature, which can be engaged while the car is charging. Not only will you feel more comfortable when you get in, but you’ll use less energy. If you’re driving solo, it’s also an idea to use the heated seats rather than heat the whole cabin.

5.

Plan your charging location

If you regularly drive long distances, it makes sense to find charging points along your desired route. Websites like Zap-Map can help.

6.

Seek shelter

Keeping your vehicle in a garage during cold snaps can help your car hold its battery charge for longer. Plus, the interior won’t need to be heated as much. Win-win!

7.

Tyre pressure

As with petrol and diesel cars, keeping your tyre pressure at the optimal level can help enhance your efficiency and range.

What did you think?

We’d love to hear your feedback

We want every visit to be a 10 out of 10, so we’d love to hear what you thought of your car-buying experience with us. After all, it’s about the journey, not just the destination! Please email your thoughts to yourfeedback@arbury.co.uk.

What’s more, online reviews help other drivers feel confident in choosing Arbury, so we’d really appreciate it if you could leave us a review on Google or Auto Trader.

Refer a friend

We love to welcome new people to the Arbury family. If you recommend us to a friend, we’ll give you £50 when they buy a new car from any Arbury dealership.

One good turn deserves another, after all!