The latest Hendy Torque is now here! by DenfieldAdvertising

HendyTorque COMPONENT SALES

Spectacular NU 63 REG offers at Hendy • • • •

Shows and Events Manufacturer Awards Upcoming Models Hendy News

• •

Latest Offers Marwell Zoo Competition

Contents Welcome 2 Award Winners 3 Red Nose Day Campaign 4 Marwell Zoo Competition 5 Events 6-7 Auto Express Awards 8-9 Abel & Cole in Malawi 10 Redesigned Transit 10 Olympic Visit 11 Summer Offers 12-13 Iveco News 14-15 Colas Take Delivery 16 Enquiry Cloud 17 Hendy Heartbeat 18-19 Mazda News 20-21 Hendy Approved Used 22 Summer Service Offers 23 Spectrum Take Ownership 24 Caterfoods Daily Order 25 Hendy Go Green 25 Hendy Business Offers 26-27 Staff Profile 28 Hendy GOAL 29 Southern Tool Fair 30 New Hendy Website 31 Summer Service Offers 32 Hendy Assessment Days 33 Hendy Directory 34-35

@hendygroup The Hendy Group 2

Hello and welcome to the latest edition of Hendy Torque, our newsletter for staff and customers alike, keeping you up to date with everything that’s going on with the Hendy Group. This issue kicks off with news of our latest industry gong - the Digital Initiative of the Year Award at the recent Motor Trader Industry Awards 2013. This was a fantastic award to win as the success of our campaign relied on your support, so thank you again! We’re in the middle of our events season right now and you can find us at all the great shows and events on in the Hampshire, Exeter and Dorset areas. It’s a real pleasure to meet new and existing customers in the community, so feel free to say hello, especially if there is anything we can help with at all. Remember you can always get in touch through social media - follow us on Twitter @hendygroup or facebook.com/HendyGroup to see exactly what we get up to and join the conversation. Enjoy this edition of Hendy Torque, and we hope to see you soon.

Hendy win national award for Digital Initiative of the Year. Wednesday 10th July was another stellar night for Hendy at the latest motor industry awards held in London, as the Hendy Group picked up the award for Digital Initiative of the Year. Held at Grosvenor House in London’s West End, the Motor Trader Industry Awards 2013 recognise the top performers from across the industry. Competition was fierce, but the judges were only too pleased to hand the award to Hendy for our exceptional Red

Nose Day campaign held earlier in the year. The online Facebook and Twitter campaign really was all about you, as we donated cash to Comic Relief for putting red noses onto our willing followers and friends' profile pictures. The initiative helped raise £1,000 for Comic Relief on behalf of Hendy Kia, and complemented Hendy’s group-wide efforts in support of the charity. For more on the winning campaign, go to page 4. 3

Thank You! Back in May, we raised money for Red Nose Day by donating £1 for every new follower on Twitter or new like on our Facebook page, as well as requests for noses from anyone. The campaign was a huge success and we raised a significant amount for charity.

This is how we did it... Step 1

Step

I’ve donated via

/HendyGroup

...then return it with a cool red nose on it...

@hendygroup The Hendy Group

Step 2

...and we’ll download your proﬁle picture...

Step 4 ... and we’ll donate £1.00 to charity!

@Aquabatix1 @hendygroup Can you please try and get all the Syncro diving girls a red nose too!? :) #HendyRedNose how cool! How do I get one?

Looking good with the #rednose@JennaR tweets Maybe more of @GBRowingTeam can follo w @hendygroup & get a red nose? £1 donated 4 a follow

Win four tickets to Marwell Zoo! Here’s a fun task to Focus on… could you spot a Kuga in the wild? We’re giving away four tickets to Marwell Zoo in this issue of Hendy Torque – all you have to do is count the number of Ford cars and vans in this edition and let us know how many there are. If you’re correct, you’ll be entered into our prize draw to win four tickets to Marwell Zoo on a date of your choice. To enter, just count the number of Ford vehicles pictured in this edition of Hendy Torque and send your answer to us by Monday 30th September. We’ll contact the winner after the draw is made.

Text 'HENDY' to 60777 with your answer Tweet @hendygroup using the #marwellcomp hashtag Email digital@hendy-group.com

Terms and conditions. The offer is not open to employees of the promoter or anyone connected with the organisation of the offer. Tickets are subject to availability and must be used before 28/02/14. The promoter reserves the right to amend these terms and conditions at any time without notice, if in the promoter’s opinion events or circumstances occur outside the promoter’s control. Only one prize draw entry per person. No cash alternative is available.

Events Our summer programme of events isnâ&#x20AC;&#x2122;t over yet. Every one we've supported has been a roaring success and we hope to see you at those still to come!

Wessex Truck Show 10 - 11 August We had a fantastic time showcasing all the latest Iveco models and meeting lots of new customers at the first ever Wessex Truck Show. If you missed it this time around, make sure you come along and speak to us when it returns next year!

Winchester Criterium and Cyclefest 11 August As you may know, Hendy began as a bicycle repair shop in Whitchurch back in 1852 and so to stay true to our heritage, we proudly sponsored this great race. We had a great day chatting with customers and visiting the City of Winchester to see a road race with a difference, with cyclists racing through the streets of this ancient city.

Portsmouth Motor Show 17 - 18 August The Hendy New Car Sales team were out in force at the Portsmouth Motor Show this year down at Port Solent, enjoying the great attractions and a little sunshine.

Summer Events ! Dorset County Show 7 - 8 September Since 1841, the Dorset County Show has been a celebration of all things Dorset and the countryside. The Iveco team will be at the show this year to have a cuppa and a chat with everyone interested in the award winning range. With fantastic attractions and entertainment, itâ&#x20AC;&#x2122;s sure to be a great day out.

Romsey Show 14 September The Romsey Show, which takes place at Broadlands, has been held annually since 1842 and is one of the longest running events in England. Hendy will be there this year to have a chat with everyone interested in the current car range.

PSP Southampton Boat Show 13 - 22 September The biggest boat show in the south is nearly here! Hendy Power and Hendy Honda Marine will be at the PSP Southampton Boat Show at stand G114, joining over 450 exhibitors to showcase what we can do for you, on and off the water with engines and demonstrations. With over 47,000 square meters of space and over 300 boats on the marina, this highly popular event will be a great day out. Keep updated at www.southamptonboatshow.com or click here for your chance to win a pair of tickets to the show.

Awards And the winners are...

Together Ford and Mazda scooped 6 trophies at the AutoExpress Best New Car Awards this year, despite tough competition. The judges put each car through a battery of tests to find the best in each class.

1. Ford Fiesta Best Supermini

2. Ford Fiesta ST Best Hot Hatch

3. Ford B-MAX Best 5 Seat MPV

The best supermini bar none, updated with fresh styling and featuring the revolutionary new EcoBoost 1.0 engine.

The Fiesta ST is touched by greatness. Quick, agile and inspiring to drive - no other hot hatch can offer such fun.

Behind the ingenious doors, the Ford B-MAX is a highly practical MPV that remains fun to drive.

1 8

Auto EXPRESS

A W A R D S

2 0 1 3

4. Ford Transit Custom Van of the Year

5. Mazda CX-5 Best Crossover

6. Mazda 6 Best Family Car

The latest Transit is a feat of practicality, usability and comfort. It’s also the first van to receive a 5-star Euro NCAP crash rating.

Described as the ‘consummate family runabout’, the CX-5 won for its spaciousness, versatility, interior and running costs.

The Mazda 6’s style, sporty drive, quality and practicality couldn’t be beaten, even in this hugely competitive class.

6 9

Abel & Cole Hendy supply vans to Abel & Cole, an organic food delivery service. In the previous issue of Torque we brought you news that Abel & Cole were donating a van to Starfish Malawi, a Christian charity dedicated to establishing caring, empowered communities and spreading the Gospels. We’re pleased to say that after months in legal limbo thanks to government red tape and some overenthusiastic tax collectors, the donation of 10,000 shoes (collected from Abel & Cole’s customers) and 1 van (checked and serviced by Hendy) has gone through, and the charity is now in the process of putting everything to good use. The van’s journey is shown to the right. We hope it stays on the roads for many more years to come!

The completely redesigned Transit Connect will be available soon at Hendy Van & Truck and Hendy Business. This new compact van combines car-like styling and comfort with efficiency that’s set to be outstanding, so you can look forward to extremely low running costs. Although compact, the all-new Transit Connect also 10

gives you maximum usable space to carry whatever you need to, with innovative loadspace solutions and a choice of two body lengths. If you frequently carry people as well as cargo, there are Double Cab-in-Van and Kombi versions too.

Whichever you choose, the Transit Connect’s new look will reflect well on your business – and like every Transit, it’s tough and dependable.

Olympic Visit James Foad’s inspiring visit to Bitterne Park Hendy’s sponsored Olympic Athlete, James Foad spent a very special day rowing with year 10 pupils at Bitterne Park Secondary School. He went head-to-head against the students (and the staff) on the rowing machines as he took the pupils through his achievements and headed up a question and answer session explaining what it takes to be an elite athlete.

The visit is part of James’ efforts to inspire the next generation of Olympic athletes. “Having an elite athlete like James visit us, and listening to how he had trained was amazing for the pupils to hear. He was a big hit with all of them,” said Deputy Head Teacher Pan Panayoitou. After last year’s Olympics where James won a bronze medal in the men’s eight rowing event, we’re excited to see what he’ll accomplish next. He’s already off to a great start inspiring the south coast in sport.

Calling all Sky Subscribers! Look out for our TV advert in September playing on selected Sky TV channels in the Hampshire area – we can’t say much more now, but all will be revealed! Click for more details. 11

Summer Offers New Ford KA Studio 1.2 69PS Hatchback 3dr

NU 63 REG

Ford Ka Studio 1.2 69PS Hatchback 3dr Representative PCP example 36 Monthly payments On the road cash price Customer deposit Total amount of credit Total charge for credit Purchase fee Facility fee 12

£149.00 £8,268.94 £149.00 £8,119.94 £1,249.06 £10.00 £10.00

Total amount payable £9,538.00 Duration of agreement 37 months Rate of interest 5.1275% fixed Guaranteed future value £4,005.00 Annual mileage 6,000 Excess mileage charge 6.0p per mile Representative APR 6.9%

Honda CR-V

Estate 2.0 i-VTEC SE 5dr Honda CR-V Estate 2.0 i-VTEC SE 5dr PCP example 47 Monthly payments On the road cash price Customer deposit Total amount of credit Interest charges Total amount payable

£399.29 £23,200.00 £399.00 £22,801.00 £2,831.95 £26,031.95

NU 63 REG

Duration of agreement Final payment Annual mileage Excess mileage charge Rate of interest APR

48 months £6,866.32 6,000 4.03p per mile 4.9% fixed 4.9%

Kia cee’d from £13,500 With 1 year’s insurance for £99 • Unbeatable 7 year warranty* • 4.9% APR Representative • £900 customer saving

NU 63 REG

* 7 year/100,000 mile maufacturers' warranty. For terms and exclusions visit kia.co.uk

Mazda 2 1.3 5dr TS Air Conditioning

Mazda2 1.3 5dr TS Air Con PCP example 41 Monthly payments £169.00 Initial payment £168.88 On the road cash price £10,995.00 Customer deposit £0.00 Mazda deposit contribution £495.00 Total amount of credit £10,500.00 Optional final payment £3,402.12

NU 63 REG Total amount payable Duration of agreement Rate of interest Annual mileage Excess mileage charge APR

£10,995.00 43 months 0% fixed 9,000 14.9p per mile 0% 13

IVECO

International Truck of the Year pairing for A.F.S. Haulage, supplied by Hendy Iveco Eastleigh-based A.F.S. Haulage has replaced two older vehicles with a pair of Iveco Stralis Hi-Way tractor units, in the company’s striking red livery. The units which were supplied by Hendy Iveco have been voted International Truck of the Year for 2013. A.F.S. Haulage Managing Director Andy Seagrave said: “The soaring cost of diesel means it is more important than ever to take fuel performance into account when ordering new vehicles. You can’t presume that all trucks perform the same - a difference of just 1 mpg can have a huge impact on operating costs.” The two Stralis Hi-Way tractors, supplied by Hendy Iveco, will be used where the driver is away for at least three to four nights a week. 14

Seagrave explains: “Looking after our drivers is a top priority, and the Hi-Way cab offers a great mix of living and working space. It’s particularly well suited for drivers tramping around the country, with plenty of on-board comforts helping to make it a home away from home.” A.F.S. Haulage will keep the Stralis Hi-Ways in frontline operation for the next six years, prior to being moved onto local work. They have been supplied on Iveco Elements repair and maintenance agreements, which will see all servicing and maintenance undertaken through the Iveco dealer network.

Refurbished IVECO Truck in Scandinavia Nick and Martina came to Hendy Van and Truck in Exeter looking to MOT their now very rare 1991 Iveco, originally commissioned by the Army as an ambulance. It needed some work and Steve Caton, Service Manager at Exeter, took care of the revamp, replacing the original engine and overhauling the gearbox, amongst other repairs. Nick and Martina have now spent weeks crossing Scandinavia. On their adventures they have been kayaking, fishing, swimming and hiking, visiting stunning natural features including the most northern point of Europe,

where they saw the famous midnight sun. Together they have spent over 5,000km on paved and unpaved roads covering Sweden, Norway and Finland. Even after months spent in the Arctic Circle on rutted tracks and unsealed roads (covered by snow and ice for 8 months of the year) their Iveco handled the challenges admirably. We wonder where they will go next!

Stay in the know with the IVECO app Download the app to find the nearest truck stops and view all the facilities on offer. In addition, the app also provides details for all Iveco UK dealerships. 15

News Colas take on EcoDaily order Hendy Van & Truck recently supplied a fleet of new Iveco ECODAILY 7-tonne tippers to Colas, the road construction experts. The vehicles are going to work on a major initiative with Portsmouth City Council, supporting the maintenance and management of the city’s roads as part of a long-term contract.

miles on the roads every year. The trade up to the new vehicles means Colas can take advantage of their greater payload capacity, improved efficiency and longer servicing intervals to save money and reduce their impact on the environment.

The trucks are some of the first of their kind in the UK. They’ll be working up to 7 days a week and will cover around 20,000

Honda

New Honda Civic 1.8 i-VTEC SE 5dr

Honda Civic 1.8 i-VTEC SE 5dr PCP representative example 47 Monthly payments £259.59 Duration of agreement On the road cash price £18,100.00 Final payment Customer deposit £1,759.00 Annual mileage Total amount of credit £16,341.00 Excess mileage charge Total charge for credit £2,159.22 Representative APR Total amount payable £20,259.22

48 months £6,299.49 6,000 3.67p per mile 4.8%

A revolutionary way to help our customers The Hendy Group take customer satisfaction seriously – ‘it's all about you’ isn’t just a slogan, it’s an ethos. It was with this in mind that we commissioned Enquiry Cloud, our new online video response service for customer enquiries. Launched at Hendy Ford Winchester and currently being rolled out to all Hendy dealerships, the revolutionary video response process takes answering enquiries to a whole new level. The process allows sales executives to record video responses to any customer enquiry and send the video to a customer.

Nellie Mitchell of Hendy Ford Winchester responding to a customer.

Once the customer enters their dedicated Enquiry Cloud page online, the video response from the sales executive is clearly shown, along with all necessary contact information. The opportunity to enter into a conversation is then presented, allowing customers to ask follow-up questions or to request further documents and information. It’s a complete solution for those who like to converse online and a new way we can serve our customers. So don’t be surprised if next time you ask about a new or used car, you get your very own video presentation – after all, it’s all about you.

Hendy Heartbeat - It's all about what you think Hearbeat is our customer feedback system and nothing matters more to us than you, our customer. We do our best to get your thoughts on our service, as we are always looking for ways to improve. After every sale, we try to get in touch and make sure youâ&#x20AC;&#x2122;re completely satisfied with the purchasing experience you received with Hendy. Hendy Heartbeat streamlines this process by providing an easy-to-use website where you can leave detailed feedback, positive or negative. We closely watch the data and read your responses to make sure our dealerships are performing to the standards you expect and deserve. We always love to hear your feedback. If you have anything youâ&#x20AC;&#x2122;d like to bring to our attention, please get in touch by e-mailing feedback@hendy-group.co.uk. It is all about you.

Great customer feedback Happy C-MAX Customer at Hend y Ford Portsmouth Date

August 19, 2013

Full Story

"I cannot fault the customer service at Hendy Ford Portsmouth. I had a major problem with the handin g over of my old vehicle as it failed its MOT on the wing mirror. I was having the new one replaced on the Thursday and picking the new car up on the Friday morning and had get my Renault re-tested before the to swap. I phoned Lee (Harris) at Hendy Ford Portsmouth and he spoke to his manag er explaining the situation and they managed to get me in for an MOT on the Friday morning before the hando ver, even offering me a courtesy car if needed. This led to a smooth handover. I have to say that the customer care I received was a vast improvement from the dealing I have had with Renault (previous car), the walkthrough of the car and all of the gadgets was invaluable and I know if I do indeed have any queries the team will be on hand to help. Overall an extremely happy and satisfi ed

customer.

Many Thanks Marie - proud owner of "Darth" the

Marie Rollason, Portsmouth 16th August 2013

black C-MAX (couldn't call it "Vade r" as that is what we called the dog)."

CSI scores for July 2013 Percentage that were completely satisfied or equivalent.

NEW %

USED %

SERVICE %

CHICHESTER FORD

PORTSMOUTH FORD

N/A

PORTSMOUTH KIA

N/A

EASTLEIGH FORD

N/A

EASTLEIGH KIA

N/A

EASTLEIGH MAZDA

N/A

EASTLEIGH USED

N/A

EXETER HONDA

N/A

PORTSMOUTH HONDA

88 *

SOUTHAMPTON FORD

SOUTHAMPTON HONDA

100

90 *

WINCHESTER FORD

N/A

71 *

PORTSMOUTH USED

EXETER SUPERMARKET FAREHAM FORD MARCHWOOD

WINCHESTER HONDA

81 *

*Results shown are for August 2013

Keep up the good work guys!

News New models Mazda CX-5 and concepts The Mazda CX-5 first arrived in 2012 and made a strong impression, with 5-star reviews coming from all quarters. It was the first new Mazda built on the Skyactiv platform (now joined by the 6 and upcoming 3, see right) and with the sharp KODO design language. Why has the CX-5 been such a success? It’s partly down to the advanced new technology used to build it. Skyactiv is a

complete suite of weight-saving features, efficiency measures and clever new engines that deliver power without compromising economy. Added up, the CX-5’s comfort, quality, space and entertainment make it a great family car, and for less than comparable crossovers.

NU 63 REG

New Mazda CX-5 2.2D 150PS 2WD SE-L

Mazda CX-5 2.2D 150PS 2WD SE-L PCP representative example 42 Monthly payments £309.99 Total amount payable On the road cash price £23,995.00 Fixed rate of interest Customer deposit £5,998.75 Duration of agreement Total amount of credit £17,996.25 Annual mileage Total charge for credit £2,671.21 Excess mileage charge Optional final payment £7,647.88 Representative APR 20

£26,666.21 3.04% p.a. 43 months 9,000 14.9p per mile 5.9%

The New Mazda3 The all-new Mazda3 was recently unveiled and is set to make its official debut at the Frankfurt Motor Show in September. The new car shares styling and technology with the acclaimed Mazda 6 and CX-5 models. First drive reviews of pre-production models are praising the handsome styling, quality cabin and great driving dynamics. Weight savings of 60-100lbs over the previous

model mean the new 3 has improved performance and driving feel despite lower fuel consumption and CO2 emissions. New features will include a heads-up display, automatic city braking and regenerative braking. Weâ&#x20AC;&#x2122;ll bring you more information when it officially debuts, but expect the new 3 to go on sale later this year. 21

Becoming a WhatCar? Trusted Dealer isn’t easy. Before earning the accolade, an aspiring dealer must prove that they can offer 10 crucial service differences to set them apart from the mainstream. From meticulous mechanical and historical checks on every car to generous warranties and returns policies – and always a fair price – customers will be able to truly trust the service they receive.

PL US

Did you know? All our used cars are WhatCar? Approved With the Hendy Approved scheme, every used car sold comes with: 90 Item Multi-Point Check

HPi

Provenance Checks

14 Day Exchange Policy

Service Plan Available

7 Day Drive-Away Insurance

Hendy Advantage Membership

MOT for Life

Up to 3 Years’ Warranty Available

Free Annual Winter Check

Guaranteed Buy-Back Plan

View our latest stock and offers at www.hendy.co.uk Hendy Social Like us on Facebook just search Hendy Group Follow us on Twitter just search @hendygroup 22

SUMMER SERVICE OFFERS SUMMER CHECK with anti-bac treatment only £16.00

Includes an air conditioning refresh and a Hendy summer health check covering:

• Tyre condition & pressure • Brake ﬂuid level • Shock absorber leaks • Battery condition • Engine oil levels • Coolant level and strength • Condition of drive belts • Operation of air conditioning • Wiper blades • Top up anti-freeze,

oil (up to 1 litre) and washer ﬂuid

To speak to an advisor call

0844 234 4780

Advert must be presented upon arrival or booking to qualify. These offers cannot be used in conjunction with any other offer. Only one offer per customer. Must be booked at least 3 days in advance and subject to availability. All offers are subject to availability and can change without further notice. All prices are correct at time of print. Terms and conditions apply.

NU 63 REG

Ford Transit Custom 270SWB 2.2TDCi

Hendy Torque special price £14,995 RRP £20,575 +VAT Saving over £5,000 and still available with low rate ﬁnance.

Spectrum take ownership of Ford Transits Spectrum Property Services proudly took ownership of a fleet of Ford SWB Transits recently, courtesy of Hendy Business, based in Fareham. Mandy Wilson of Hendy Business is pictured here handing over the keys to Angela Elliott, Fleet Manager at Spectrum Property Services. “We were kept informed on the progress of the vehicles, the Ford Transits were delivered on the date we were given, and they all arrived together,” said Angela about the delivery. “Mandy also took the time to come and see 24

us and check we were happy. We had a couple of minor issues which Mandy resolved personally." We think the new Transit’s great, so why not take a test drive yourself? Click here for more information.

Caterfoods SW Ltd Five Iveco Dailys handed over to local business. Mike Evans recently handed over 5 Iveco vehicles to Mike Felton at Caterfoods SW Ltd, a local family business that Hendy have worked closely with for over 15 years. Caterfoods are very happy with the Iveco Daily's looks, reliability, fuel economy and most importantly, the drivers enjoy their time behind the wheel. Itâ&#x20AC;&#x2122;s no surprise their current fleet of roughly 60 vehicles is mostly Iveco.

Hendy Go Green Here at Hendy Hire & Business we're keen to encourage our customers to think about the environment wherever possible. You may need to consider green fleet arrangements, taking into account the environmental issues such as global warming, air quality and road congestion. There are also more direct costs associated with inefficient and high CO2 emitting vehicles such as Vehicle Excise Duty, company car tax and fuel costs. This can make working out how to manage your fleet tricky.

With this in mind, let us help you to assess how green your current fleet is. We can then offer recommendations about how your choice of vehicles might be improved in order to reduce costs to your company and the environment. If you wish to discuss how we can make this happen, please email: websitebusiness@hendy-group.com. For more information please click here. 25

Offers only available from Hendy Business, where... Honda Civic 1.6D SE 5 Dr Manual Just £195.00 + VAT per month*

FREE technology pack on Civic 1.6 Diesel and selected ** CR-V models .

Standard EU Test figures for comparative purposes and may not reflect real driving results. The official fuel consumption in mpg (l/100km) and CO2 emissions (g/km) for the Honda range shown: Urban 35.8-43.5 (7.9-6.5), Extra Urban 57.6-55.4 (4.9-5.1), Combined 47.1-50.4 (6.0-5.6) and CO2 139-149 g/km. *Contract Hire available to Business users only. Rentals are based on 6 months rentals in advance followed by 35 monthly rentals starting month 2 with 10,000 miles per annum and exclude metallic paint. Excess and other charges may apply dependent on the mileage and condition of the vehicle at the end of the contract. All rentals are subject to VAT at standard rates. All figures are correct at time of print but may be subject to change. Vehicles must be registered before 30.09.13. Subject to model and colour availability. Vehicle shown for illustration purposes only. **Offer subject to availability and change without further notice.

Kia Pro_cee’d 1.6 CRDi 126BHP S Just £179.99 + VAT per month*

Order now and receive a FREE metallic paint upgrade**.

Standard EU Test figures for comparative purposes and may not reflect real driving results. The official fuel consumption in mpg (l/100km) and CO2 emissions (g/km) for the Kia Pro_cee’d 1.6 CRDi: Urban 67.3 (4.2), Extra Urban 78.5 (3.6), Combined 74.3 (3.8) and CO2 100 g/km. *Contract hire monthly rentals based on 3 year, 10,000 miles per annum, non-maintained, initial payment equivalent to 6 monthly rentals, followed by 35 monthly rental payments thereafter. Contract Hire available to Business users only. Excess and other charges may apply dependent on the mileage and condition of the vehicle at the end of the contract. All rentals are subject to VAT at standard rates. All figures are correct at time of print but may be subject to change. Vehicles must be registered before 30.09.13. Subject to model and colour availability. Vehicle shown for illustration purposes only. **Offer subject to availability and change without further notice.

Win an iPad Mini! Just visit www.hendyhireandbusiness.co.uk for details. 26

g Ply Linin s e d lu c In

Ford Transit Custom 270SWB 2.2TDCi Just £193.44 + VAT per month*

The Ford Transit Custom is actually larger than the outgoing model!

*Rentals are valid for vehicles ordered and registered before September 30th 2013 and based on 6+23 non maintained profile with 10,000 mpa. All Business Contract Hire rentals exclude VAT. Contract Hire available to Business users only. Excess and other charges may apply dependent on the mileage and condition of the vehicle at the end of the contract. All rentals are subject to VAT at standard rates. All figures are correct at time of print but may be subject to change. Subject to model and colour availability. Vehicles shown for illustration purposes only.

Mazda6 2.2D SE Saloon Just £239.00 + VAT per month*

2 years’ FREE maintenance with FREE colle**ction and delivery service .

Standard EU Test figures for comparative purposes and may not reflect real driving results. Official fuel consumption figures in mpg (l/100km) for the all-new Mazda6 range: Urban 36.2 (7.8) – 55.4 (5.1). Extra Urban 57.6 (4.9) – 78.5 (3.6). Combined 47.9 (5.9) – 67.3 (4.2). CO2 emissions (g/km) 136 – 108. *All Business Contract Hire rentals are for a non-maintained contract and exclude VAT. Metallic paint is included. Contract Hire available to Business users only. Rentals are based on 6 months rentals in advance followed by 35 monthly rentals starting month 2 with 10,000 miles per annum. Excess and other charges may apply dependent on the mileage and condition of the vehicle at the end of the contract. All figures are correct at time of print but may be subject to change. Vehicles must be ordered before 30.09.13. Subject to model and colour availability. Vehicle shown for illustration purposes only. **Offer only available for 2 years’ manufacturer’s scheduled services or 20,000 miles, whichever comes first. Offer subject to availability and change without further notice. All collection and delivery locations to be within 50 miles of a Hendy Mazda dealership.

Hendy Business

Newgate Lane, Fareham, Hampshire PO14 1TU Tel: 0844 234 4750 www.hendyhireandbusiness.co.uk Authorised and regulated by the Financial Conduct Authority for the purpose of insurance mediation activity. Firm Reference Number No. 311625.

Staff Proﬁle Simon Smith Logistics & Hire Group Manager I’m the Logistics and Hire Manager for Chandler’s Ford. How long have you been in the role? I’ve worked for Hendy for 7 years. For 5 years, I worked in hire before moving on to logistics management. In this last year I’ve taken on both at once. How did you find yourself in this role? I just stumbled into it. I worked in the food industry virtually all my life. At the time I was a single parent and when I met my current partner I needed a new job. I began at Hendy as a driver, then went to Rent Operator and applied for a position in logistics which brings us up-to-date.

What do you find the most enjoyable aspect of your role? I love that it’s different every day. It’s also very rewarding to finish at the end of the day and make sure everyone’s happy. What’s the worst thing to have happened to you at work? It didn’t happen at my location, but a customer hired a large van once. Pulling over on a country lane to let someone go by, he didn’t notice the low, overhanging tree above him... If you were buying a new car, what would it be? The Kia Sportage is a great car at the moment – the value and spec are great. I drive a Galaxy because I need the space for the family but I’d have that if I didn’t.

What’s the best thing about working for Hendy? I love the fact that it’s a family company. The Hendys always know who you are, and so do the directors. We’re not just numbers – we all know each other’s faces. What are you looking forward to the most over the next year? Over the next year we’re building up Hendy Hire like a new business again. There’s a lot to do! A bit about Simon. Simon’s a Team Leader for a ghost hunting company called Southern Ghost Society. They take people out on ghost hunting trips around some of the country’s most spooky places.

At Hendy, we always want to recognise and thank our employees for all their hard work, so we created GOAL: “Greatest On All Levels”. The new reward scheme allows staff members to voice their opinion and leave positive feedback about other team members who have helped or supported them in their day-to-day working environment.

May Winners 1st place - John Thompson from Exeter Van & Truck 2nd place - Daron Smith from Fareham 3rd place - Steven French from Fareham “John has been with Hendy for many years now and has always been dedicated, helpful and in general a joy to work with. John has built up a great rapport with his customers over the years and I am sure he will be missed greatly by them and by all of us in the Exeter parts department. Thanks for all your help you have given me in my time at Hendy. Enjoy your retirement which you worked so hard for - all the best Jason.” Jason Brewster nominated John Thompson

June Winners 1st place- Donna Shand from Portsmouth Ford and Kia 2nd place - Delia Choppen from School Lane Logistics & Hire 3rd place - John Elphick from Exeter Van & Truck “Donna is an amazing advisor. I was lucky enough to spend three weeks at Portsmouth helping out and in that time I was able to see how Donna conducts herself with customers. Most of them made a bee line for her because they knew she would give them the best possible service. I love working with Donna, she always makes the day go better and with a smile :)” Jennifer Gray nominated Donna Shand

Have you spotted us? We’ve been out and about all over Hampshire and Exeter this summer – have you spotted us? If you do see us at an event, feel free to come on over and say hello – you may even get the chance to win a prize! 29

Southern Tool Fair Winner. Hendy Van & Truck and Hendy Iveco teams were at the Southern Tool Fair in June, where we held two competitions to win £150 worth of Elliott’s vouchers (the hosts of the show). Pictured above are Nick Prideaux (right), Iveco Truck Sales Specialist and Matt Thomas (left), Ford Commercial Sales Executive, with one of the voucher winners, Ron Wilton of East Lodge Fishings. Well done guys!

SAVE £500 ON ANY PRE 2014 MODEL YEAR FORD FOCUS WHEN YOU TEST DRIVE A BRAND NEW FOCUS BEFORE 30TH SEPTEMBER 2013.

“One of the most complete cars on the road today. Well designed, well engineered, well built and well priced” TopGear.com 30

Terms and conditions apply.

New website on the way. We’re currently working on the new version of our group website. As we’re still building it, we’d like to hear your feedback about what you’re looking for in our site and what changes we can make to improve your experience. If you have any suggestions, just click here and leave your feedback comments.

Jazz 1.4 ES, with 4 years’ servicing for £399

Honda Jazz Hatchback 1.4 i-VTEC ES Plus 5dr PCP representative example 47 Monthly payments £199.87 On the road cash price £13,995.00 Customer deposit £1,299.00 Total amount of credit £12,696.00 Interest charges £1,696.30 Total amount payable £15,691.30 Duration of agreement 48 months Final payment £4,998.41 Annual mileage 6,000 mpa Excess mileage 2.48p per mile Representative APR 4.9%

Click here for more details. 31

SUMMER SERVICE OFFERS AIR CONDITIONING SERVICE only £59.00 Includes:

• Full air conditioning

inspection & test • Air conditioning system recharge • Future air conditioning leakage detection • Hendy summer health check

To speak to an advisor call

0844 234 4781

Assessment days at Hendy Over the years we’ve occassionally found it difficult to recruit sales staff. We always know who we’re looking for, but finding them can be a challenge. Since last year, we’ve teamed up with a company called Insight1 to run four assessment days, with a fifth taking place in a few weeks’ time. They’ve proven to be a great way to find talent we may have missed if we only looked at CVs. The whole assessment day is based around the X Factor. After each assessment, we all return to the main room and if a candidate’s name is called out, they leave us. By lunchtime about half the candidates remain, and by 5pm only five are left. It’s only then that we

Clare Hendy Human Resources Director

actually look at their CVs. We are often surprised by what we see, because a candidate’s ability as a salesman isn’t often reflected in their education or employment history. Instead, they prove to us that they have what it takes, even if they haven’t done it before. In the end, we like our recruits because we’ve spent time getting to know them, and we can teach them how to do things the Hendy way (which after 150 years must be on the right lines). The people left at the end of the day are invited to a formal interview with the manager within 48 hours of their assessment to finalise the recruitment process. So far, all have joined us.

Search Hendy vacancies, apply online and much more at https://jobs.hendy.co.uk

Hendy Directory HENDY CAR SUPERMARKET 14 Marsh Barton Road, Marsh Barton Trading Estate, Exeter, Devon EX2 8NT Tel: 0844 5399 694 HENDY FORD Chichester Terminus Road, Chichester, West Sussex PO19 8TX Tel: 0844 5399 695 Eastleigh Leigh Road, Eastleigh, Hampshire SO50 9PT Tel: 0844 5399 697 Fareham Newgate Lane, Fareham, Hampshire PO14 1TU Tel: 0844 5399 698 Marchwood (Service Only) Hythe Road, Marchwood, Southampton, Hampshire SO40 4WU Tel: 0844 5399 699 34

Portsmouth Southampton Road, Cosham, Portsmouth, Hampshire PO6 4RW Tel: 0844 5399 696 Southampton West Quay Road, Southampton, Hampshire SO15 1GY Tel: 0844 5399 701 Winchester Easton Lane, Winnall, Winchester, Hampshire SO23 7RR Tel: 0844 5399 702 HENDY MAZDA Eastleigh Leigh Road, Eastleigh, Hampshire SO50 9PT Tel: 0844 5399 703 Winchester (Authorised repairer) Easton Lane, Winnall, Winchester, Hampshire SO23 7RU Tel: 0844 5399 704

HENDY BODY Segensworth 22 Brunel Way, Segensworth, Fareham, Hampshire PO15 5SD Tel: 0844 5399 705

HENDY BUSINESS Fareham Newgate Lane, Fareham, Hampshire PO14 1TU Tel: 0844 5399 706 HENDY HIRE Hastings 105 Battle Road, St Leonards-on-Sea, Hastings, East Sussex TN37 7AD Tel: 0844 5399 707 Southampton School Lane, Chandlers Ford Industrial Estate, Chandlers Ford, Hampshire SO53 4DG Tel: 0844 2343 021

HENDY KIA Eastleigh Leigh Road, Eastleigh, Hampshire SO50 9PT Tel: 0844 5399 709

Exeter Grace Road, Marsh Barton Trading Estate, Exeter, Devon EX2 8QA Tel: 0844 5399 725

Southampton Ocean House, West Quay Road, Southampton, Hampshire SO15 1GY Tel: 0844 5399 728

Portsmouth Southampton Road, Cosham, Portsmouth, Hampshire PO6 4RW Tel: 0844 5399 708

Portsmouth (Service only) Quartremaine Road, (Airport Industrial Estate), Portsmouth, Hampshire PO3 5QH Tel: 0844 5399 723

Winchester (Service only) Easton Lane, Winnall, Winchester, Hampshire SO23 7RR Tel: 0844 5399 729

HENDY POWER Portsmouth Southampton Road, Cosham, Portsmouth, Hampshire PO6 4RW Tel: 0844 5399 710

Poole 6 Witney Road, Nuffield Industrial Estate, Poole, Dorset BH17 0GH Tel: 0844 5399 724

HENDY VAN & TRUCK Eastleigh School Lane, Chandler’s Ford Industrial Estate, Chandler’s Ford, Hampshire SO53 4DG Tel: 0844 5399 721

HENDY HONDA Exeter Alphinbrook Road, Marsh Barton Trading Estate, Exeter, Devon EX2 8RG Tel: 0844 5399 726

Portsmouth (Sales only) Southampton Road, Cosham, Portsmouth PO6 4RW Tel: 0844 5399 722

Portsmouth Clement Attlee Way, North Harbour, Portsmouth, Hampshire PO6 4SR Tel: 0844 539 9727

HENDY HONDA MARINE Ocean House, West Quay Road, Southampton, Hampshire SO15 1GY Tel: 0844 5399 730 HENDY PARTS CENTRE Hendy Parts Trade Centre Unit 7, Flanders Park, Hedge End, Hampshire, SO30 2FZ Tel: 0844 2343022

Standard EU Test figures for comparative purposes and may not reflect real driving results. Official fuel consumption figures in mpg (l/100km) for the Ford range: urban 19.3-74.3 (14.6-3.8), extra urban 36.2-91.1 (7.8-3.1), combined 27.4-85.6 (10.33.3). Official CO2 244-87g/km. Standard EU Test figures for comparative purposes and may not reflect real driving results. Official fuel consumption figures in mpg (l/100km) for the Honda range: urban 24.4-70.6 (11.6-4.0), extra urban 40.4-85.6 (7.0-3.3), combined 32.5-78.5 (8.7-3.6). Official CO2 201-94g/km. Standard EU Test figures for comparative purposes and may not reflect real driving results. Official fuel consumption figures in mpg (l/100km) for the Kia range: urban 26.6-80.7 (10.6-3.5), extra urban 41.5-94.2 (6.8-3.0), combined 34.4-88.3 (8.23.2). Official CO2 195-85g/km. Standard EU Test figures for comparative purposes and may not reflect real driving results. Official fuel consumption figures in mpg (l/100km) for the Mazda range: urban 21.9-55.4 (12.9-5.1), extra urban 38.7-78.5 (7.3-3.6), combined 30.1-67.3 (9.4-4.2). Official CO2 219-108g/km. General Hendy terms and conditions We are licenced credit brokers; written details are available on request. Finance is subject to status to over 18s only; guarantees and indemnities may be required. All vehicles shown for illustration purposes only. All offers are subject to availability and change without further notice. Offers valid until 30th September 2013 unless otherwise stated. Prices correct at time of print. Terms and conditions apply. Authorised and regulated by the Financial Conduct Authority for the purpose of insurance mediation activity. Firm Reference Number 311625.