Customer Journey Sales Workbook

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BUILDING YOUR DREAM HOME


YOUR JOURNEY YOUR ACTION

BUYING YOUR HOME

OUR ACTION

Building your dream home is an exciting journey, and while each journey may have differences, this is a typical path for most people. At Dennis Family Homes we are committed to making your building experience as easy and as stress-free as possible by guiding you through every step of the way. With more than 55 years’ of experience you can be sure that

GETTING READY FOR SITE START

our homes are built to the highest quality. We have over 110 beautiful floorplans to choose from which makes it easy to find the home of your dreams.

UNDER CONSTRUCTION

^A non-refundable initial payment of $3,000 applies for knock-down rebuild lots; vacant lots located in inner-urban areas; or where the land is greater than 4,000m2 in size (Initial Payment). For further information, speak to a Dennis Family Homes Sales Consultant. *Colour Showroom appointments are a $500 variation for Aspirations Series purchases. Showroom tours only available in Metro Melbourne.

2

Building your dream home

IN YOUR HOME


Pay your initial $1,500 deposit.^

You will sign off your sales paperwork with your Sales Consultant.

You will be introduced to your Pre-site Coordinator. We will book your Showroom Tour. Additional fees may apply.*

Your file is accepted and our Colour Consultant will book your Colour Appointment.*

Our team will do a technical review of your file. You will sign off your final Estimate Variations.

Tour our amazing Showroom.*

→ You will attend your Colour Appointment.* And sign off your Colour Variations.

Sales Consultant will book your contract signing appointment.

Sign your HIA contract and pay the balance of the 5% deposit.

Obtain your Finance Approval.

Sign off any Post-Contract Variations (if required).

We will apply for Developer Approval and Energy Rating.

→ We will apply for your Building Permit.

You will sign off your Final Drawings.

Have a pre-site meeting with your Construction Supervisor.

FRAME STAGE COMPLETE Pay a 15% progress payment.

SLAB STAGE COMPLETE Pay a 10% progress payment.

We start building your new home.

→ LOCK-UP STAGE COMPLETE Pay a 35% progress payment.

FIX-OUT STAGE COMPLETE Pay a 25% progress payment.

COMPLETION AND HANDOVER Pay a 10% final payment.

→ 6 Months after moving in we do a complimentary Home Service.


Exceptional quality When you build with Dennis Family Homes, your home will be finished with the highest quality fixtures and finishes from our amazing partners.

Go to dennisfamily.com.au or call 1800 DENNIS for more information. This document is for general information only and is not binding on any party. All images are for illustration purposes only. While all reasonable care has been taken to ensure accuracy on publication, the information published may change from time to time to reflect changing circumstances, laws and regulations without notice. Your New Home Contract will set out all binding terms and up-to-date information. It is recommended that you seek independent legal and financial advice. All rights reserved. Copyright © 2021 Dennis Family Intellectual Property Pty Ltd ACN 125 258 237. Registered Building Licence Number CDB-U 49195 (VIC) and 173511C (NSW). Metro version. DFH8696


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