DENTAL
THE “MANGO TANGO”: HOW ONE COMPANY'S CUSTOMER SERVICE WALTZ IS LEADING DENTAL PRACTICES TO SUCCESS
DENTAL LIFESTYLES
Publisher & Editor
Glenn L. Vo, DDS
CEO, Dental Lifestyles Publishing
Managing Editor
Ethan Webb
Project Manager
Hanna Garcia
Art Director
Jess Beltran
Editorial Board
Dr. Christopher Hoffpauir
Dr. Brittany Vo
Nick Pavlidis
Contributors
Dr. Glenn Vo
Dino Watt
Gary Bird
Kyle Summerford
Ethan Webb
Advertising Inquiries info@dentallifestyles.com
Send Any Correspondence to:
Dental Lifestyles Publishing 2450 Lakeside Pkwy Suite 150-107 Flower Mound, Texas 75022
Publisher’s Note
Navigating Burnout: An Essential Guide for Dental Professionals...............................
Speaking Life
So, You Want to Be a Speaker?..
Practice Life Walk a Smile in Dr. Checketts’ Shoes............................................
Marketing Life
The Future of Dentistry: Solving the Black Hole of Marketing...................................
Business Life
Adding Value to Your Dental Practice Starts with Change.....
Mindset Life
The Superpower of Vulnerability: Dr. Trudy Ann’s Journey from Burnout to Bliss...........................................
Conference Life
Upcoming American Dental Conferences in 2025: A Comprehensive Guide........
Artist Life
From Dental Chair to Easel: Dr. Raquel Buenaventura’s Journey from Clinical Practice to Dental-Inspired Artistry...................................... Zen Life
the Limits: Caitlin
Dental Lifestyles is published quarterly by Dental Lifestyles Publishing Group. Advertisers may sponsor some articles and/or content. Opinions expressed in articles or advertisements do not necessarily reflect the publisher’s opinion. Dental Lifestyles is not responsible for omissions or information misrepresented to the magazine. Advertisers and their agencies assume all liability for advertising content. No part of this publication may be reproduced or transmitted without written permission from the publisher.
Dental Lifestyles Publishing Group
Navigating Burnout: An Essential Guide for Dental Professionals
Dr. Glenn Vo Dental Lifestyles Magazine
B
urnout in the dental profession is more than just a fleeting feeling of fatigue—it’s a deep, pervasive sense of overwhelm that can drain your passion for the work you’ve dedicated your life to. It’s a situation I’ve seen countless times, and one that I, like many others, have experienced firsthand. If you’re reading this, chances are you’ve been there too, or you’re currently standing at that crossroads, wondering what to do next.
First and foremost, let me offer you some reassurance: You’re not alone, and your feelings are valid. Dental professionals face unique challenges that can often lead to burnout. We’re conditioned from the very beginning of our careers—starting in dental school—to handle more than most people can even imagine. But it doesn’t have to be that way all the time. In fact, it shouldn’t be.
When you’re in the throes of burnout, it’s tempting to make drastic decisions. The impulse to burn everything to the ground— to fire all your employees, sell your practice, or even leave dentistry altogether—can feel overwhelmingly strong. But here’s the crucial advice: Don’t make any hasty decisions in the heat of the moment. Instead, take a step back.
Take a break, then reevaluate. The first step towards healing from burnout is to step away. Take some time off—whether
it’s a day, a few days, or even a week—and truly disconnect. This isn’t about squeezing in a day off just to get some errands done. It’s about giving yourself the space to breathe, to recharge, and to regain clarity.
Once you’ve taken this essential break, return to your practice with fresh eyes. Now is the time to reevaluate not only your work but your life as a whole. This is where setting boundaries becomes essential. We, as dentists, often struggle with the word “no.” We’re accustomed to pushing through, to taking on more, and to shouldering immense responsibilities. But to survive and thrive in the long term, we need to be realistic about what we can handle.
Establish boundaries and a healthy routine. Creating boundaries isn’t just about limiting your work hours, although that’s certainly a part of it. It’s about developing a routine that supports your well-being, both physically and mentally. This might mean blocking out time in your schedule to decompress, whether that’s a longer lunch break or a day off each week dedicated solely to self-care.
Being real with yourself about your limits is not a sign of weakness; it’s a strength. Recognizing what you can and cannot handle allows you to focus on what truly matters and to maintain a healthy balance between your professional and personal life.
Focus on what you love, minimize what you don’t. One of the most important long-term strategies for combating burnout is to hone in on the aspects of dentistry that you love. What parts of your practice bring you joy? What procedures or patient interactions leave you feeling fulfilled? Focus on these, and gradually start to minimize the elements of your work that drain you.
This might mean delegating certain tasks to your team, or even referring out cases that don’t align with your passions. And yes, this might also mean letting go of team members or patients who consistently drag you down. Remember, you don’t win any awards for enduring toxic relationships. Your practice should be a place where you feel valued and supported, not drained and diminished.
Find a sustainable work schedule.
Your work schedule should work for you, not the other way around. This might mean adjusting the number of days or hours you work each week, or even rethinking how you structure your day. Adding extra time during lunch to decompress, or scheduling in regular breaks can make a significant difference in how you feel at the end of the day.
The key is to find a rhythm that allows you to maintain your energy and passion for the work without tipping over into exhaustion.
Burnout can happen anywhere.
It’s important to recognize that burnout isn’t exclusive to dentistry. The feeling of being overwhelmed and overextended can happen in any profession, and it often stems from pushing ourselves too hard for too long. This realization is both humbling and empowering. It reminds us that the root of burnout isn’t the job itself, but rather how we engage with it.
By setting boundaries, focusing on what you love, and creating a sustainable work-life balance, you can reclaim your joy in dentistry and prevent burnout from taking over your life.
Take care of your physical health.
In the last few years, especially with the additional stressors
brought on by the global pandemic, the connection between our physical and mental health has become increasingly evident. Burnout doesn’t just affect your mind—it takes a toll on your body as well. The anxiety that creeps in, even after decades of experience, is often exacerbated by physical exhaustion, poor sleep, and inadequate nutrition.
Addressing burnout holistically means paying attention to your body’s needs. These simple yet powerful actions can significantly improve your emotional resilience and help you manage the mental strain of your profession.
Seek support and take it seriously.
It’s also crucial to seek support when you need it. Whether that’s talking to a colleague who understands the pressures of the job or seeking professional help from a therapist, don’t hesitate to reach out. Therapy can provide valuable strategies to manage anxiety and help you reconnect with the confidence you’ve built over your career.
Remember, feeling overwhelmed at times is normal— it’s how you respond that matters. Take your anxiety seriously and address it head-on.
You’re not alone. Finally, know that you’re not alone in this journey. Many dental professionals have walked this path before you, including myself. It’s okay to lean on others for support, to seek out advice, and to share your experiences.
Burnout is not the end of the road. It’s a signal that something needs to change, and with the right approach, you can emerge from it stronger, more resilient, and more in love with your profession than ever before.
After years in the speaking game, I’ve learned what it takes to captivate an audience and leave a lasting impact. But my journey wasn’t without its challenges and important lessons.
My path into public speaking wasn’t conventional. I began teaching “The Business of Marriage” to entrepreneurs, helping them balance running a business with maintaining a healthy relationship. It wasn’t until a financial planner friend introduced me to dental and orthodontic clients that I entered the dental industry.
I’ll be honest—I had zero dental experience when I started. But that became my secret weapon. I could view things with fresh eyes, focusing purely on business and relationships without getting bogged down in technical or clinical details. This allowed me to offer unique insights that resonated with dental professionals.
However, my early days as a speaker weren’t all smooth sailing. I remember being captivated by a highly successful speaker who seemed to have it all figured out.
SO, YOU WANT TO BE A SPEAKER?
By Dino Watt, CSP (Certified Speaking Professional)
How can you give speeches that are remembered (and not just heard)?
His energy was contagious, and after his speeches, the majority of the audience would rush to buy his products. Impressed by his results, I decided to learn from him and his company.
For nearly two years, I immersed myself in his speaking program, eventually becoming one of his trainers. The catch? We had to emulate him completely—use his stories, mimic his inflections, and essentially become a carbon copy of his stage persona. At the time, I thought this was the key to success.
My wake-up call came when my wife attended one of my speaking events. After I came off stage, feeling confident about my performance, she dropped a bombshell: “Dino, I don’t like you on the stage. You don’t sound nice. You’re not yourself. You’re not funny or relatable. You might be getting the audience to do what you want them to do, but I know the man that you are. You’re not the same on stage that you are off stage, and I don’t like the onstage Dino.”
Her words hit me hard, but I knew she was right. In my pursuit of “success,” I had lost my authentic self. This realization forced me to start over, to find a way to bring my unique self to the stage while still being effective. It was a turning point that shaped my approach to public speaking and how I now teach others.
Over the years, I’ve honed my craft and now run masterclasses helping dental professionals improve their speaking skills. My goal? To transform them from data dumpers into impactful, memorable speakers who truly connect with their audience— all while staying true to themselves.
First, develop your “Unique Stage Presence” (USP). This isn’t about having a dramatic backstory—it’s about leveraging what makes you uniquely you. Everyone has their own story that makes them special and different. I’m a 51-year-old straight white male—not a demographic in high demand on stage these days—but I know I still have a unique story, and I’ve learned to use my one-of-a-kind perspective to my advantage. So, don’t try to be someone else on stage—be authentically you.
Next, create a subconscious connection with your audience. It’s not just what you say but how you say it—your body language, tone, and energy all play crucial roles. A student of mine once took two steps back while mentioning a previous job and, believe it or not, that tiny movement subconsciously revealed a whole backstory of regret and unresolved conflict. Your audience might not consciously notice these details, but their subconscious picks up on everything.
Energy control is another pivotal aspect. The human brain loses focus every 12-18 minutes. As a speaker, it’s your job to maintain your audience’s attention. This becomes especially important for longer presentations. I recently did a six-hour presentation in Texas— keeping an audience engaged that long is no small feat!
Ultimately, every human being desires to be seen, heard, and feel that what they say matters. As a speaker, if you can make your audience feel seen and heard, if you can validate that their thoughts and experiences matter, you’ve won the day.
What’s the ideal structure of a presentation?
Your first 60 seconds are critical—hook your audience immediately. Start with a powerful question, thought-provoking quote, interesting statistic, or what I call the “Tarantino approach”—begin with the end of your story to pique curiosity.
For example, if you open with, “There was blood everywhere, and I didn’t know what to do,” you’ll grab their attention immediately. When you rewind to the start of the story, they might gradually discover that the blood came from something non-sinister or more relatable: a dental procedure gone messy but ultimately successful, your first time assisting in oral surgery as a student, a comical mishap with cherry pie filling in your office kitchen, or the aftermath of your child losing their first tooth. This approach doesn’t subtract from how you hooked them initially. Instead, it creates a narrative arc that keeps them engaged, wondering how you got from point A to B.
No matter how you start your speech, establish your purpose within the first five minutes. Clarity is key—let them know why you’re there and what they can expect to gain. Then, present your framework, focusing on 3-4 main points. This approach aids memory retention and provides a clear structure for your presentation. As you dive into each point, make sure to weave in personal stories, relevant data, and interactive elements. This variety not only keeps your audience engaged but also caters to different learning styles, ensuring your message resonates with everyone.
In the final 5-10 minutes, don’t assume your audience will remember everything—our brains aren’t wired that way. Instead, provide a concise recap of your key points, reinforcing the most important takeaways. Think of it as the “highlight reel” of your presentation. Then, conclude with a powerful, memorable statement that encapsulates
your message. But don’t stop there—end with a clear, actionable challenge. Give your audience something specific they can implement immediately. This call to action transforms your words from mere information into a catalyst for change, extending the impact of your speech long after you’ve left the stage.
What are some common mistakes that speakers make?
Too often, I see speakers over-relying on visual aids. PowerPoint can be useful, but it shouldn’t be a crutch. If your entire presentation is on the screen, you’ve got a problem. The same goes for notes—while helpful, try to reduce dependence on them. Trust your knowledge of the topic.
Another mistake is talking down to your audience. I’ve seen speakers insult or belittle their audience, thinking it will motivate them. It doesn’t—it just turns people off. Always maintain humility and relatability.
Feeling nervous about speaking?
Public speaking can be scary, but here’s a secret: the physiological responses of fear and excitement are almost identical. When you feel butterflies, tell yourself it’s excitement, not fear. Also, shift your focus from yourself to your audience. When you concentrate on serving others, your breathing naturally deepens, and you’ll
feel more at ease. On that note, practice is crucial. Record yourself and watch it back. It’s uncomfortable at first, but it’s one of the fastest ways to improve. If possible, practice in front of others. Get those reps in!
Why bother with all this?
Public speaking opens a world of opportunities. It can elevate your brand, help acquire clients efficiently, and become a significant income source. Some top speakers earn $20,000-$40,000 per engagement!
Beyond financial benefits, speaking allows you to express yourself, share unique experiences, and genuinely help others. There’s profound fulfillment in knowing you’ve positively impacted someone’s life or career.
Remember, speaking is about sharing your experiences and knowledge in an organized, engaging manner. You don’t need fancy production elements or a dramatic life story. You just need to be authentically you, with a message you truly believe in.
Speaking has taken me on an incredible journey. From helping married entrepreneurs to becoming one of the top-paid speakers in the dental and orthodontic space, it’s been quite a ride. As someone who struggled with dyslexia and was told not to expect much academically, I never imagined I’d be where I am today—but that’s the power of finding your voice
and sharing your message. So, do you want to be a speaker? It’s not always easy, but it’s one of the most rewarding things you can do. It pushes you out of your comfort zone, challenges you to grow, and gives you the opportunity to make a real difference in people’s lives. And in my book, that’s what it’s all about.
Ready to take the next step in your speaking journey? I invite you to join my 3-day virtual bootcamp. To learn more about this transformative experience, watch my free 45-minute masterclass at https://standanddeliverbootcamp.com/mini-masterclass-signup.
It’s time to unleash your authentic voice and become the impactful speaker you’re meant to be!
Bio:
Dino Watt is one of the most exciting business trainers and the author of the #1 Best-Selling books, “The Practice Rx” and “Hire and Fire Like a Boss.” He has been featured on ABC, NBC, CBS, FOX News, and TEDx. As a high-performance practice advisor, Dino has frequently been called “the Tony Robbins of private practices.” He aims to help business leaders and teams create more passion, be more productive in the office, and generate more profit in all areas of their lives.
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Walk a Smile in Dr. Wyatt Checketts’ Shoes’
By Dr. Glenn Vo, Editor-in-Chief of Dental Lifestyles Magazine
Dr. Wyatt Checketts isn’t just your average dentist—he’s also a talented shoe artist. When he’s not crafting perfect smiles, he’s busy transforming ordinary sneakers into extraordinary works of art. Using his keen eye for detail and steady hands (skills that serve him well in dentistry and art), Wyatt meticulously paints custom shoe designs, turning them into oneof-a-kind fashion statements.
I was fortunate to experience Wyatt’s talent firsthand when he created custom-made shoes featuring my “Nifty Thrifty Dentists” logo. Thanks to Wyatt, I probably own the “freshest” kicks in the Dallas-Fort Worth area—wearable masterpieces that turn heads and start conversations wherever I go.
In all seriousness, burnout is a big concern in our profession (as I discussed in my Publisher’s Note). A creative outlet like Wyatt’s can be vital for stress management and personal growth. And, as someone who
has always advocated for dentists to explore interests or “side hustles” beyond our profession, I find Wyatt’s story particularly inspiring—it demonstrates how pursuing artistic passions can enrich our lives and practices in unexpected ways.
Wyatt’s journey into dentistry wasn’t straightforward.
Like many of us, Dr. Checketts explored different career paths before settling on our profession. Initially considering dentistry during his first year of undergrad, Wyatt took a twoyear hiatus to serve a church mission. Upon his return, he briefly ventured into the business world before reconsidering his career path after marriage.
What ultimately drew Wyatt to dentistry were factors many of us can relate to: the lifestyle benefits, the ability to provide for family, and the opportunity to work with his hands. He appreciated dentistry’s hands-on,
artistic aspects—preferring the tactile nature of our field over purely consultative medical specialties.
We can thank a snowstorm for Wyatt’s shoe artistry.
Dr. Checketts’ artistic journey began unexpectedly during the 2021 Texas snowstorm lockdown. Confined at home, Wyatt explored digital art on his wife’s iPad. Then, a thoughtful gift from his wife—a pair of customized Vans shoes with an uploaded picture—sparked an idea that would eventually evolve into a unique hobby.
At first, Wyatt focused on creating digital designs for Vans shoes, completing about 20 pairs. However, his artistic ambitions grew, and about two years ago, he transitioned to physically painting shoes. What started as personal projects soon expanded to fulfilling requests from others.
How does Wyatt make his shoes?
Wyatt primarily works on Jordan and Nike shoes, with a preference for leather models (due to their forgiving nature). His customization process is meticulous: he removes the original sealer, applies his custom paint design, and then reapplies a protective sealer.
The balance that Dr. Checketts has achieved between his dental practice and artistic pursuits is impressive. Most of his painting is done at his dental office, seamlessly integrated into his daily routine. Wyatt works on shoes between patients or during downtime, making the most of those quiet moments we all experience in our practices.
And while custom shoes remain his primary focus, Wyatt has since expanded his artistic repertoire. For example, he was recently commissioned to create a large-scale gym mural. His dental office also showcases his
talent with a large painting in the lobby and various displayed pieces. He’s even ventured into skateboard customization. This diversity in his artistic pursuits demonstrates how we, as dental professionals, can explore multiple creative avenues alongside our primary careers. However, it’s worth noting that Wyatt approaches his shoe customization primarily as a hobby rather than a business venture; he typically completes two to three shoes monthly, earning around a few thousand bucks annually, which he usually just reinvests in other hobbies. This approach allows him to maintain the joy in his artistry without the pressure of turning it into a full-time career.
How does Wyatt’s hobby impact his dental practice?
What fascinates me about Wyatt’s story is how his artistic hobby has positively impacted his dental practice. His custom shoes serve as unique conversation starters with patients, especially appealing to younger ones. Some patients even know him as “the shoe painting dentist.”
While the direct impact on patient acquisition has been minimal, Wyatt notes that his artistic pursuits have helped
enhance relationships with existing patients. This personal touch adds a unique dimension to the patient-dentist relationship, something we can all appreciate in our practices.
Dr. Checketts’ approach to balancing his dental career with his artistic pursuits offers valuable insights for many of us seeking similar harmony. Wyatt emphasizes the importance of building a strong, reliable dental team and has partnered with a Dental Service Organization (DSO) to reduce administrative burdens. This setup allows him to focus on patient care while still having the mental space and time for his creative outlets.
Wyatt views his artistic pursuits as a form of stress relief and an outlet for excess energy. Interestingly, he believes his ADD-like tendencies contribute to his desire for constant engagement, making his shoe
What’s Wyatt’s advice for those trying to satisfy their “creative itch” while juggling a dental career?
Wyatt encourages dental professionals pursuing creative interests to balance their profession and passion, suggesting that this equilibrium is key to long-term satisfaction. Building a reliable team and considering partnerships that reduce administrative burdens can free up mental space and time for creative pursuits.
Wyatt believes his fellow dentists should capitalize on dentistry’s inevitable downtime, turning these moments into opportunities for artistic expression. He views artistic hobbies as beneficial for personal fulfillment, stress management, and mental health when navigating our demanding profession.
Perhaps most importantly, Wyatt advises focusing on enjoying the creative process rather than fixating solely on the end product. This approach allows for a more relaxed and fulfilling artistic journey alongside your dental career.
Let’s all take a page from Dr. Checketts’ book.
Dr. Wyatt Checketts’ journey as a dentist and shoe artist is an inspiring example of how we can blend our professional lives with our personal passions. His story reminds us that there’s room for creativity and artistry in the life of a dental professional. Whether customizing shoes, painting murals, or pursuing any other form of artistic expression, the key is finding what resonates with you and integrating it into your life to enhance your personal satisfaction and professional practice.
As we continue to juggle the demands of our dental careers, let’s all take a page from Wyatt’s book. Let’s explore our creativity, pursue our passions, and find that perfect balance that makes our professional and personal lives truly fulfilling.
artistry a perfect complement to his dental work.
Many dentists aspire to grow their practices, often spending significant sums on marketing. Yet, many remain dissatisfied with the results, suspecting bad marketing as the culprit. While poor targeting, ineffective SEO, or an unengaging website can indeed hamper growth, there’s a deeper issue at play: the Black Hole of Marketing.
The Black Hole of Marketing
The primary reason most dental practices fail to generate new patients isn’t ineffective marketing—it’s the inability to convert leads into actual patients. This issue, which I call the Black Hole of Marketing, represents the various stages in the patient journey where potential patients are lost due to poor conversion practices.
Key Problem Areas:
1. Unanswered Calls:
On average, 35% of new patient calls during working hours go unanswered in dental practices.
2. Phone Conversion and Scheduling:
Even when calls are answered, less than 50% of potential patients are successfully scheduled for appointments.
3. Delayed New Patient Visits: Many practices have
long waiting times for new patient appointments, resulting in nearly 30% of patients not showing up if they can’t get an appointment within 72 business hours of their call.
The Impact of the Black Hole
Consider a practice spending
$10,000 a month on marketing. Missing 35% of calls equates to losing $3,500. Scheduling only 50% of those who call means another $3,750 is wasted. Finally, losing 30% of those scheduled due to long wait times results in an additional $825 lost. Out of the $10,000 marketing budget, $8,075 is effectively wasted due to poor conversion practices. This translates to an 81% failure rate, with only 19 out of 100 leads becoming actual patients.
Identifying the Black Hole
To tackle the Black Hole, practices need to track their new patient journey rigorously. This involves measuring conversion rates at each critical point. The most efficient way to do this is by using a Customer Relationship Management (CRM) system. A CRM, integrated with a Practice Management System (PMS), offers end-to-end visibility over the patient journey, tracking:
• Cost per Lead: The expense of generating a single new patient lead.
• Cost per Acquisition: The cost to convert a lead into an actual new patient.
• Missed Call Rate: The frequency of missed calls.
• Phone Conversion Rate: The percentage of calls that result in scheduled appointments.
• Average Time to Appointment: The wait time for new patient appointments.
• No-show Rate: The percentage of scheduled patients who fail to show up.
By monitoring these metrics, practices can pinpoint where they are losing potential patients and take corrective actions.
Fixing the Black Hole
Once a CRM system highlights the leakage points, practices can begin to address these inefficiencies. For example, improving the phone conversion rate from 40% to 70% can nearly double the number of new patients without increasing the marketing spend.
However, identifying issues is just the first step. Implementing solutions often requires expertise that the practice’s team may lack. This is where growth partners come into play. Unlike traditional marketing agencies, growth partners integrate marketing with a deep understanding of practice operations and sales, helping to convert
more leads at every step of the patient journey.
The Bigger Picture
Addressing the Black Hole is crucial not just for financial reasons but also to stay competitive. Large Dental Service Organizations (DSOs) already excel at tracking and optimizing their patient journeys, leveraging data-driven approaches and substantial investments in marketing and sales.
To compete with DSOs, traditional practices must adopt similar strategies. This means partnering with growth experts who can provide the same level of visibility and optimization. In this evolving dental landscape, practices that combine top-notch patient care with effective marketing and operational strategies will thrive.
Conclusion
The future of dentistry lies in collaborative efforts to optimize patient conversion processes. By addressing the Black Hole of Marketing, practices can maximize their marketing investments, attract more patients, and achieve sustainable growth. This strategic shift not only enhances profitability but also ensures the delivery of superior patient care.
THE “MANGO TANGO”: How One Company's Customer Service Waltz is Leading Dental Practices to Success
By Dr. Glenn Vo, Editor-in-Chief of Dental Lifestyles Magazine
Kevin Tlman
For this edition’s cover feature, I had the pleasure of sitting with Kevin Tallman, CEO of Mango Voice, to discuss how his company changes the game of dental practice communications. Our conversation revealed the innovative technology behind Mango Voice and the exceptional customer service philosophy that sets them apart in the industry.
As a dentist and practice owner, I’ve experienced firsthand the critical role that effective communication plays in the success of a dental office. From scheduling appointments to addressing patient concerns, our phone systems serve as the lifeline of our practices.
Yet, managing these systems has been a persistent challenge for many of us. That’s where Mango Voice enters the picture, offering a solution that addresses these challenges and transforms the entire communication landscape for dental practices.
Being the founder and CEO of the Nifty Thrifty Dentists community—where Mango Voice is the toast of the town—I’ve had a front-row seat to their remarkable ascent from a promising startup to an industry leader. As Kevin shared with me, their story is one of innovation, dedication, and an exemplary commitment to customer service that differentiates them from their competitors.
From humble beginnings to industry leadership. Mango Voice’s telecommunication roots started over 14 years ago, but it wasn’t until 2017 that they entered the dental industry. At that time, they were a small operation with just over 300 customers.
Their evolution took a significant turn in late 2019 when Kevin—seeing the potential in Mango Voice’s offerings—invested in the company and stepped into the CEO role. Under Kevin’s leadership, Mango Voice has expanded its reach and deepened its commitment to serving the dental community. Fast-forward to today and Mango Voice serves more than 8,000 practices across the United States and Canada.
One thing I love about Mango Voice is its laser focus on the dental industry. While they serve other small to medium-sized businesses, a staggering 90% of their customer base comprises of dental practices. This specialization allows them to offer solutions tailored specifically to the unique needs of dental offices—setting them apart from generic business phone providers.
Mango Voice offers more than just a phone system. At its core, Mango Voice provides comprehensive phone services to dental practices. But to call them just a phone service provider would be a significant understatement. Their offering goes far beyond traditional telephony, integrating seamlessly with various patient engagement and management systems commonly used in dentistry.
This integration is key to creating a more efficient and streamlined communication experience for dental offices. By connecting the phone system with other practice management tools, Mango Voice helps create a cohesive ecosystem that enhances overall practice efficiency.
However, what truly sets Mango Voice apart is its technology and approach to customer service and support. In an industry where technical support often feels impersonal and frustrating, Mango Voice has made it their mission to provide an exceptional customer experience.
Mango Voice offers a human touch in a digital world.
Kevin embodies this commitment to customer service, taking a hands-on approach in an age where many CEOs are far removed from day-to-day operations. He personally responds to customer messages and ensures that issues are addressed promptly. This level of engagement from the top sets the tone for the entire organization.
Kevin’s philosophy is simple yet powerful: “If you take care of your people and your customers, amazing things will happen.” This ethos permeates every aspect of Mango Voice’s operations, from its onboarding process to its ongoing support.
The results of this approach speak for themselves. Approximately 30% of Mango Voice’s new business comes from referrals by current customers. In an industry where word-of-mouth recommendations carry significant weight, this statistic is a powerful indicator of customer satisfaction.
Kevin and his team maintain a contagious culture of excellence.
The exceptional customer experience that Mango Voice delivers is more than just a result of good policies or advanced technology. It’s deeply rooted in the company’s culture. As
Kevin puts it, “Culture is the most important aspect of a business but is the hardest aspect to define. It’s something that you feel and believe in deeply.”
This culture is built on a shared commitment to driving the right customer experience. Every team member at Mango Voice is fully bought into this concept, creating a unified approach that customers can feel in every interaction.
Kevin’s leadership philosophy plays a crucial role in fostering this culture. He views himself not as a figure separate from or above the team but as an integral part of it. He uses the analogy of a “wheel rolling,” where each team member, including himself, is a crucial cog. This approach creates a sense of shared purpose and responsibility that translates directly into the quality of service delivered to customers.
Missed calls can cost dental practices significant revenue without a service like Mango Voice.
To understand Mango Voice’s value to dental practices, it’s essential to recognize the communication challenges many offices face. Industry statistics reveal a startling reality: the average dental practice misses 30% of its incoming calls. This number can climb to 50% for practices in the lowest-performing quartile.
These missed calls represent more than lost opportunities; they represent potential patients who may never receive the care they need. In contrast, high-performing offices—which often correlate with the highest revenue-generating practices— achieve an inbound answer rate of 90% or higher.
That’s why Mango Voice doesn’t just provide a phone system—they offer a solution to this communication crisis. Their technology and insights dramatically empower dental practices to improve call-handling capabilities, directly impacting patient care and practice growth.
Mango Voice provides dental-specific analytics tailored to practice needs. While many phone system providers offer basic call statistics, Mango Voice goes several steps further, tailoring its insights to the unique needs of dental practices. It provides detailed reporting on metrics crucial to dental office operations—such as new patient call conversion rates, appointment scheduling efficiency, and peak call times correlated with specific dental services.
This dental-specific data allows practice owners and managers to make informed decisions about staffing during peak hours, train front desk teams
to handle procedure-specific inquiries, and optimize overall patient communication strategies.
Moreover, Mango Voice is continually working to deepen these dental-centric insights. They’re committed to developing new ways to analyze call data that address the evolving challenges of modern dental practices. This includes integrating with popular dental practice management software to provide a holistic view of patient communication journeys
Mango is committed to continuing to build dental-specific features. They know that 80% of new patients use the phone to schedule their first appointment. The more data and insights the office can have on those interactions, the higher their conversion rate will be.
Don’t worry about the onboarding experience—Mango Voice offers smooth transitions and ongoing support.
One of the biggest concerns for many practice owners when considering a new phone system is the potential disruption to their operations. Well, worry not: Mango Voice has addressed this concern head-on with a refined onboarding process that takes just 20 business days from sign-up to going live.
During this period, practices are closely engaged with the Mango Voice team to ensure a smooth transition. The effectiveness of this process is evident in the numbers: less than 1% of onboardings (fewer than 10 out of every 1000) encounter significant issues.
Of course, the support doesn’t end once the system is up and running. Mango Voice maintains an ongoing relationship with its clients, offering guidance on best practices and helping practices continually refine their communication strategies.
There’s a reason I’m a customer of Mango Voice, after all.
As a Mango Voice customer, I can attest to their system’s transformative impact on a dental practice. I’ll be the first to tell you that the improved call-handling capabilities lead to better patient experiences, increased appointment bookings, and practice growth.
But don’t just take my word for it. The rapid growth of Mango Voice’s customer base—from just over 300 practices in 2017 to more than 8,000 today— speaks volumes about their value to dental offices.
What’s particularly impressive is that despite this significant growth, the Mango Voice team has maintained its commitment to personalized customer experience. They’ve scaled their operations without losing the human touch that sets them apart.
Let Mango Voice lead the way. Effective communication will only become more critical as the dental industry continues to evolve. Mango Voice is positioning itself at the forefront of this evolution, continually refining its offerings and exploring new ways to support dental practices.
For Kevin, one area of focus is providing even deeper insights into phone call analytics.
By leveraging advanced data analysis techniques, Mango Voice aims to offer even more actionable intelligence to help practices optimize their communication strategies.
Moreover, as integrating various practice management tools becomes increasingly important, Mango Voice’s expertise in this area will likely play a crucial role in shaping the future of dental practice operations.
The Mango Voice philosophy: “More than just business.”
What stands out most about the Mango Voice team is their view of their role as more than just a phone service provider; they see themselves as partners in their customers’ success, a philosophy that permeates every aspect of their operations.
This partnership mentality is evident in their active participation in the dental community. Mango Voice doesn’t just sell a product and disappear; they’re consistently present at industry events, webinars, and online forums. They’ve become a familiar face in the Nifty Thrifty Dentists community, where they regularly contribute valuable insights and engage in discussions beyond just phone systems.
Their willingness to share insights and best practices exceeds what’s expected of a typical vendor. Mango Voice frequently publishes educational content, hosts workshops, and provides resources that benefit dental practices—regardless of whether they’re current customers. This generosity with knowledge demonstrates their commitment to elevating the entire industry, not just their bottom line.
Perhaps most telling is their genuine concern for the challenges faced by dental practices. In my conversation with Kevin, it became clear that Mango Voice invests significant time and resources into understanding the evolving needs of dental offices. They don’t just solve problems; they anticipate them, working proactively to develop solutions that address emerging challenges in practice management and patient communication.
“We want to be someone you can trust.”
As Kevin put it, “We want to be someone you can trust.” This simple statement encapsulates Mango Voice’s approach to customer relationships. They’re not looking for transactional interactions but long-term partnerships built on mutual success.
This commitment to building genuine customer relationships is refreshing and incredibly valuable in an industry where trust is paramount. Dental practices deal with sensitive patient information and rely heavily on technology providers. By positioning themselves as trustworthy partners rather than just another vendor, Mango Voice has created a unique value proposition that resonates deeply with the dental community.
Moreover, this philosophy extends to how Mango Voice handles challenges. When issues arise (as they inevitably do in any technology-based service), Mango Voice’s response is characterized by transparency, accountability, and a relentless focus on finding solutions. This approach has earned them a reputation for reliability beyond their technical capabilities.
In essence, Mango Voice’s “more than just business” philosophy is a fundamental differentiator in a crowded market. It’s not just a marketing slogan but a core value that drives their operations, shapes their product development, and defines customer interactions. This philosophy makes Mango Voice a compelling choice for dental practices looking for a true partner in their communication needs.
Mango Voice sets a new standard in dental communication. In my years of experience in the dental industry, I’ve seen many companies come and go, each promising to revolutionize some aspect of practice management. What sets Mango Voice apart is its ability to deliver on its promises consistently.
They’ve identified a critical need in our industry—effective, efficient communication— and have developed a solution that addresses this need comprehensively. But more than that, they’ve built a company culture and customer service approach that truly sets a new standard in our industry.
For any dental practices looking to improve their communication capabilities, streamline their operations, and ultimately provide better care for their patients, I highly recommend working with Kevin and his team at Mango Voice. Their combination of advanced technology, deep industry understanding, and passionate commitment to customer service makes them a valuable partner for any dental practice.
If you want to work with Mango Voice, visit mangovoice.com. To contact Kevin directly, just shoot him an email at kevin@mangovoice.com.
Adding Value to Your Dental Practice Starts with Change
By Kyle Summerford
As business owners, we often face the challenge of changing seasons. Along with these changes come financial gains, minimal growth, and, at worst, financial losses. We can view this changing of seasons as a hardship or as a challenge. Over the course of twenty-two years in dentistry, I have learned that long-term success depends on how you adapt your business to these changing seasons.
In prosperous times, it’s easy to unintentionally overlook crucial factors and systems that played a pivotal role in attaining our present level of success. During economic upswings, when consumer spending peaks and maintains steady trends, business owners may become complacent in enjoying the rewards of their hard work. Maintaining this mindset for long periods can pose a significant challenge during economic downturns.
In economic downturns, it’s normal to feel pressured into making rash, impulsive decisions in hopes of finding a quick fix. We may rush to cover
up issues like a bandage over a wound, hoping they’ll disappear or heal themselves. We may even seek advice outside the business for guidance from colleagues or look for technological solutions that promise to help save time and money at the push of a button.
One way to bulletproof our business and avoid succumbing to the wide range of economic challenges that come with each seasonal change is to consider adding value to our dental practice. In the busy world of practice ownership, where the focus is often clinically driven, the business side of dentistry and adding value become crucial. To be resilient in economic downturns, you must change and add value!
Patients perceive value after they receive high-quality dental care that effectively addresses their oral health needs and has a successful outcome. As a dentist, you may think of adopting one or more of the following to enhance the patient’s perception of value in hopes of increasing your long-term revenue: purchasing and adapting
relationship so you can push through the seasonal changes of economic hardships. Implementing value that leads to success requires a collaborative effort between the administrative and clinical teams. Foster a culture of teamwork and mutual respect within the practice, where every member’s contribution is valued and acknowledged. Establish clear communication channels to facilitate seamless coordination and information sharing. By aligning efforts and leveraging each other’s strengths, you can create a unified approach to case acceptance that enhances the overall patient experience.
What
does value look like?
new technologies in your office, attending continuing education courses, registering for hands-on workshops, or simply practicing dentistry in repetition. All three will add value to your skill sets as a dentist over time, but the problem lies far beyond providing quality dental care with enhanced skill sets and more with creating awareness that value is accessible to your patients before they accept treatment.
So what is value, and how can we apply it in dentistry?
We know the definition of value: generally speaking, it’s a concept that encompasses the perception of attaining multiple benefits or worth derived from a product, service, or experience in relation to its cost. If you can add value in just about every aspect of your practice, you can gain a competitive edge and set the fees for your services as you see fit to meet the demand of value your patients perceive. The key is to show the value before the patient walks through your door and maintain that level of value throughout the long-term doctor-patient
The new patient phone call: The staff member who answers your phone will set the tone for whether a new patient will perceive value in the first few minutes. Training staff to understand and implement enhanced persuasion is a key component of human communication; it is also a powerful tool to influence others to take a specific action, in this case, attaining the new patient and getting them through the door of your dental practice.
Some confidence builders are honesty, loyalty, and transparency. This staff member is the voice of your practice and should be empathetic, patient, and able to deliver the information asked by the new patient with confidence. To gain a competitive edge, this person should have a wealth of knowledge of insurance plans accepted, how treatments are performed, be able to paint a picture of urgency, and, of course, speak highly of the dentist and practice to help the new patient perceive value. Ensuring the right person answers your phone will ultimately lead to scheduling the new patient and demonstrate the perception of value early on. The new patient’s arrival: Upon your
new patient’s arrival at the office, continue to deliver on the perception of value. Consider a friendly, warm, empathetic individual who exhibits high emotional intelligence to be the face of your front desk reception, greeting patients. Consider automating paperwork and collection of insurance documentation before the patient arrives; this will alleviate time constraints for your new patient’s schedule and impress your patient with the quick and easy process. Automate as much as your budget will allow. Remember, time is of the utmost significance for you as it is for your patient. The staff member greeting your new patients should also demonstrate the key factors mentioned previously: a wealth of knowledge of accepted insurance plans, how treatments are performed, the ability to paint a picture of urgency, and, of course, speak highly of the practice and provide success stories that relate to what this patient is experiencing. You must have the right person in the position that demonstrates their strengths.
The new patient examination: How you perform your dental examination is entirely up to you, as this is not my expertise—I am not a dentist. But two key factors come to mind: how much time you spend with your patient and how clearly you show the value of success. Spending time with your patient is important; taking the time to educate your patient shows that you care and are dedicating your expertise to helping the patient, not just with dental care but overall health and wellness. It also sets the tone for the monetary value of your practice fees. If you spend ten minutes with your patient, would you consider paying a consultation fee of three hundred fifty dollars or zero dollars? I think we can all agree that in most of life, you get what you pay for. Consider a niche in how you approach your exam and what you can do to add value and continuously gain a competitive edge over nearby dentists.
We won’t sell every case, but we can try our best to leverage the skills we learn to sell every case. The trick is to put in the right ingredients and keep out the wrong ones. The handoff: Your financial coordinator or dental office manager will need to establish credibility with the patient to increase the chances of case acceptance. Credibility is crucial for building trust, enhancing persuasion, reducing risk perception, gaining a competitive edge, fostering customer loyalty, and effectively handling objections. Ultimately, building a powerful relationship in a short period based on credibility will help deliver on the promise of value to your new patient.
What are the key ingredients to deliver on?
Building trust is paramount. Patients need to trust that your practice has their best interests at heart. Your financial coordinator or dental office manager should be able to convey this message during the case presentation through clear communication, honesty, competence, and empathy. An office that can establish trust with their patients will often reap the benefits of higher case acceptance and patient loyalty. Enhancing persuasion techniques in dentistry involves effectively communicating with the patient and showing the benefits that align with the treatment recommendations.
Providing education through the use of visual aids and educating the patient on their dental plan can help the patient see the underlying value and further credibility. Understanding the patient’s needs and concerns and empathizing or sharing a success story that resonates with the patient will increase case acceptance and deliver value, ultimately leading to an increase in case acceptance.
Reducing risk perception is essential during treatment presentation; the patient may be anxious about sitting in the dental chair. The patient may
have been neglectful over many years and have doubts about undergoing the recommended treatment. Effectively communicating the benefits and focusing only on the positives of the health and wellness aspect of the treatment outcome is essential.
Gaining a competitive edge in dentistry often involves offering unique services or amenities that set a practice apart from others in the area. This could include advanced technology, specialized treatments, convenient scheduling options, or exceptional customer service. By differentiating themselves from competitors, dentists can attract more patients and build a loyal customer base.
Fostering customer loyalty in dentistry requires providing a positive experience at every corner of your dental practice, from the new patient phone call to follow-up care after treatment. This includes delivering high-quality case presentations and educating the patient to the best of their ability. Building personal connections with patients leads to an increase in case acceptance.
Effectively handling objections is crucial in dentistry, as patients may have concerns or reservations about recommended treatments or the cost of care. The dental office manager or financial coordinator should be well-equipped to address objections by listening actively to the patient’s concerns, providing clear and empathetic responses, and offering alternative solutions when appropriate. Effectively offering financial solutions, insurance explanations, and giving a step-by-step expectation will address objections head-on and provide reassurance; the patient will feel more confident in their decisions and increase acceptance of treatment recommendations.
If you work on your staff and their personal development, you can achieve great things together! Start to make a change
so you can weather the seasons and start implementing value in your dental practice.
If you know a high-achieving dental office manager or financial coordinator who can benefit from a network of peers sharing valuable information, I implore you to have your team member join our community of dental office managers using this QR code. Together we can build a team of success.
Kyle L. Summerford is the founder of Dental Manager Connect LLC. As a dental office manager, dental practice consultant, and dental coding educator, he provides valuable services to dental practices and their staff nationwide. Mr. Summerford has a passion for teaching and educating within the dental community and has presented at many dental CE events and academic institutions, including Stony Brook University, New York City County Dental Society, and Georgia Regents University.
He has authored many articles under his dental coding column, “Dental Coding with Kyle.” He lectures on boosting profitability by using his unique approach to educating patients, leading to increased case acceptance. He is the founder of Dental Office Managers Community and Dentalofficemanagers.com, both valuable resources for dentists and their staff, helping to connect dental peers and share knowledge with one another.
As dentists, we’re trained to be perfectionists. Every fraction of a millimeter matters in our work, and we’re conditioned to strive for flawless results.
But what happens when that pursuit of perfection bleeds into our personal lives? What toll does it take on our mental health, our relationships, and our overall well-being? These are questions that Dr. Trudy Ann—a board-certified pediatric dentist based in Smyrna, Georgia—grappled with several years ago.
As Editor-in-Chief of Dental Lifestyles Magazine, I recently had the opportunity to interview Dr. Trudy Ann for our Eighth Issue. Let me tell you, Trudy’s story is one of transformation, resilience, and—most of all—the “superpower” of vulnerability. As she opened up about her experiences, I couldn’t help but think how many in our profession could relate to and learn from her journey.
From Jamaica to Georgia: Trudy’s origin story. Born in Negril, Jamaica, and raised in Stone Mountain, Georgia, Dr. Trudy Ann’s path to dentistry was paved with compassion. Unable to afford
DR. TRUDY ANN’S JOURNEY FROM BURNOUT TO BLISS
By Dr. Glenn Vo, Editor-in-Chief of Dental Lifestyles Magazine
regular dental care as a child, her family relied on the kindness of a family friend—a dental hygienist who would clean their teeth for free after hours. This act of empathy left a profound mark on young Trudy Ann, inspiring her to pursue a career where she could provide similar care to others.
Dr. Trudy Ann’s academic journey took her from Oakwood University to Meharry Medical College, where she graduated as a Valedictorian. After completing her pediatric dentistry residency at Albert Einstein College of Medicine, she became a Diplomate of the American Board of Pediatric Dentistry.
Now affectionately known by her patients as “Dr. Freeze,” Trudy has dedicated her career to educating children and promoting lifelong oral health. Her commitment goes beyond her practice, including mission trips to provide dental care in her native Jamaica.
The rocky road to rock bottom.
As we all know, the road to becoming a dentist is fraught with challenges. Trudy Ann quickly learned that the real tests didn’t end with dental school— they were just getting started as she stepped into her
professional life. Seven years ago, she found herself at what she describes as her “rock bottom”—trapped in a toxic work environment and an unhappy marriage, her self-worth and confidence at an all-time low.
“I did all the right things,” Trudy Ann told me. “I went to school for umpteen years. I did everything we, as professionals, are told to do. But at that moment, I realized how, unfortunately, unlike school, putting all the energy in did not equal a great output.” It was a wake-up call for Trudy—she found out the hard way that looking good on paper doesn’t always mean you’re feeling good on the inside.
The mental strain of her highstress job manifested in debilitating physical pain, while her emotional struggles impacted her ability to connect with patients and staff. “I was not working out. I had neck, back, and shoulder pain—I couldn’t raise my right arm over my shoulder or look out my car’s rearview or side mirrors,” Trudy Ann recalled. “I know now that the mental strain and stress of a high-performance job like dentistry can manifest itself physically if you don’t pour into yourself.”
Trudy overcame burnout by inventing the “PMS” Framework.
Hitting rock bottom led Dr. Trudy Ann on a journey of self-discovery and healing that would transform her personal life and reshape her approach to dentistry and patient care. Central to this transformation was inventing what Trudy calls her “PMS” framework, which focuses on Physical, Mental, and Spiritual/Social wellness.
Trudy Ann broke down her PMS framework for me: “Physical wellness isn’t just about staying fit—it’s about listening to your body and addressing those aches and pains we often ignore. Mental wellness involves nurturing your mind through therapy, self-reflection, and continuous learning. And the Spiritual/Social aspect? That’s about finding your purpose and building a supportive community around you.” She emphasized that neglecting just one of these pillars can throw the others off balance, creating a domino effect that impacts personal and professional life.
However, the most profound shift in Trudy Ann’s perspective was her embrace of vulnerability. In a profession that often equates vulnerability with weakness, Trudy Ann
discovered that it was, in fact, her superpower. “Vulnerability is a superpower,” she asserted. “And instead of pretending to be perfect, if you pour into that mental pillar and fill yourself, get the therapy that you need to manage your emotional stress and strain... you find yourself emotionally and mentally more equipped to handle the challenges of our profession. Because dentistry is not just physically tasking—it’s mentally tasking.”
Rejuv Retreats: Creating a community of support. This newfound appreciation for vulnerability and self-care led Trudy Ann to create Rejuv Retreats, a wellness-focused getaway for women in the dental profession. But it’s more than just a retreat—it’s a transformative experience for professional women yearning for a deeper connection with themselves.
“I was tired of suffering in silence, and I was tired of people coming to me and being honest and having them suffering in silence too,” Trudy Ann explained. “So I wanted to be the change I needed to see in others.”
Rejuv Retreats provides a judgment-free environment where participants can remove their masks of perfection and
support one another in their journeys toward holistic wellness. It’s designed for women who feel stuck, dim their light so others can shine, or shrink themselves out of fear of what others might think or say.
As Trudy Ann shared, the retreat speaks to women hesitating to ask for a raise or settling for less than they’re worth. It’s for those struggling with identity and uncertain about who they are beyond their professional titles. Many participants feel drained, with nothing left to give their loved ones at the end of the day.
Trudy’s Rejuv Retreats address these everyday struggles, helping women achieve healing and self-awareness and thrive within a supportive community. Trudy Ann emphasized a powerful message that resonates throughout the retreat experience: “When you change the way you think and what you’re worthy of, you will change your life.”
Folks like Dr. Trudy Ann are redefining what “success” means in dentistry. With 11 years of practice under her belt, Dr. Trudy Ann is surviving and thriving. She’s remarried and is in a happy and supportive relationship, and she has found a balance between her successful dental practice and her passion for helping others in the profession.
Her message to fellow dentists is clear: Success isn’t about accumulating degrees or accolades. It’s about serving others, finding personal fulfillment, and maintaining a healthy balance between high achievement and self-compassion.
“Your professional life, business, and practice can only improve if your personal development improves,” Trudy Ann emphasized. “You can be a decent dentist, but if you make people feel seen, you make them feel heard, you make them feel understood, regardless of what happens clinically, if the
person feels like you care about them, then you exponentially improve their quality of life.”
Trudy sets an example of how to lead a holistic approach to dentistry and life.
Dr. Trudy Ann’s approach to dentistry and life is truly holistic. While she focuses on providing top-notch dental care to children, she also recognizes the importance of balance and personal growth. Her involvement in various professional organizations—including the American Academy of Pediatric Dentistry, American Dental Association, and National Dental Association—reflects her commitment to staying at the forefront of her field.
But Trudy Ann is more than just a dedicated dentist. She’s a well-rounded individual who understands the importance of life outside the dental office. She enjoys swimming, basketball, camping, and traveling—activities that keep her physically active and provide opportunities for personal rejuvenation. Her emphasis on spending quality time with family and friends aligns perfectly with her PMS framework, highlighting the importance of social and spiritual wellness in maintaining a balanced life.
A message for the dental community.
As I reflect on Trudy Ann’s journey, I’m struck by how relevant her message is for our profession. In the Nifty Thrifty Dentists community, we often focus on the practical aspects of running a successful practice— finding the best deals, improving our clinical skills, growing our businesses, etc. But Trudy Ann’s story reminds us that true success in dentistry—and life—requires us to look inward and outward.
Her PMS framework offers a holistic approach to wellness that could benefit many in our community. By focusing on our physical health, nurturing our mental well-being, and cultivating a sense of purpose and
community, we can become not just better dentists but happier, more fulfilled individuals.
Embracing Vulnerability = Empowering Growth
Trudy Ann’s journey from burnout to bliss shows the power of vulnerability, selfcare, and community support. It reminds us that behind every successful dentist is a human being with needs, struggles, and the capacity for growth and transformation.
As we continue to navigate the challenges of our profession, let’s take Trudy Ann’s message to heart. Let’s embrace vulnerability as a strength, prioritize our well-being, and support each other in our journeys toward holistic success.
Remember, in the words of Dr. Trudy Ann, “You are enough, and your best is good enough.” Let’s carry that message with us as we continue to grow and thrive in our wonderful profession. Whether we’re performing complex dental procedures, participating in community outreach, or simply enjoying our hobbies, let’s embrace the full spectrum of our lives and experiences. After all, as Dr. Trudy Ann has shown us, it’s this holistic approach to life that genuinely leads to both professional success and personal fulfillment.
If you’re interested in learning more about Dr. Trudy Ann’s approach to wellness or her Rejuv Retreats, you can visit https:// bit.ly/4fKLxmP, reach out to her on Instagram @drtrudyann, or contact her via email at trudyfrazerdds@gmail.com. And who knows? Embracing a little vulnerability in your own life and practice could be the key to unlocking your full potential as a dentist and person.
UPCOMING AMERICAN DENTAL CONFERENCES IN 2025:
A COMPREHENSIVE GUIDE
As we look ahead to 2025, the dental industry continues to evolve with groundbreaking technologies, innovative treatments, and ever-changing best practices. For dental professionals seeking to stay at the forefront of their field, attending conferences is an invaluable way to network, learn, and grow.
Here's a curated list of some of the most anticipated American dental conferences coming up in 2025, each offering unique opportunities for professional development and industry insights.
SMILECON
AMERICAN DENTAL ASSOCIATION (ADA) SMILECON 2025
DATE: OCTOBER 15-18, 2025
LOCATION: LAS VEGAS, NEVADA
SmileCon, the ADA's reimagined annual meeting, is set to be one of the largest dental events of 2025. This conference brings together dental professionals from across the nation, offering a diverse range of educational sessions, hands-on workshops, and exhibitions. The 2025 edition promises to focus on the integration of artificial intelligence in dentistry, sustainable practices, and the latest in cosmetic dentistry techniques. With its comprehensive scope, SmileCon provides an unparalleled opportunity to gain insights into all aspects of modern dentistry.
AA DC
American Academy of Cosmetic Dentistry
AMERICAN ACADEMY OF COSMETIC DENTISTRY (AACD) 2025 SCIENTIFIC SESSION
DATE: APRIL 15-18, 2025
LOCATION: ORLANDO, FLORIDA
The AACD Scientific Session is the go-to event for dental professionals passionate about cosmetic dentistry. The 2025 conference will explore advanced techniques in smile design, minimally invasive cosmetic procedures, and the integration of facial aesthetics with dental treatments. With its focus on both the art and science of cosmetic dentistry, this conference offers a perfect blend of clinical education and creative inspiration for dentists looking to elevate their cosmetic practice.
HINMAN DENTAL MEETING 2025
DATE: MARCH 20-22, 2025
LOCATION: ATLANTA, GEORGIA
The Hinman Dental Meeting, known for its commitment to continuing education, will celebrate its 113th annual event in 2025. This conference is renowned for its wide array of courses covering all aspects of dentistry, from clinical techniques to practice management. The 2025 meeting will feature a special focus on digital dentistry advancements and minimally invasive procedures. With its blend of southern hospitality and cutting-edge education, the Hinman Meeting is a must-attend event for dental professionals seeking a comprehensive learning experience.
AMERICAN ASSOCIATION OF ENDODONTISTS (AAE) ANNUAL SESSION 2025
DATE: APRIL 30 - MAY 3, 2025
LOCATION: BOSTON, MASSACHUSETTS
The AAE Annual Session is the premier event for endodontists and general dentists with a special interest in endodontics. The 2025 conference will focus on topics such as regenerative endodontics, microsurgery techniques, and pain management in endodontic practice. With its mix of hands-on workshops, lectures, and case presentations, this conference offers comprehensive coverage of the latest in root canal therapy and related procedures.
AMERICAN ACADEMY OF PERIODONTOLOGY (AAP) ANNUAL MEETING 2025
DATE: NOVEMBER 7-10, 2025
LOCATION: DENVER, COLORADO
The AAP Annual Meeting is the leading conference for periodontists and dental professionals interested in periodontal health. In 2025, the meeting will delve into cutting-edge topics such as personalized periodontal medicine, advanced bone regeneration techniques, and the latest in implant therapies. With its focus on evidence-based practice and clinical excellence, this conference is essential for those looking to stay current in periodontal and implant dentistry.
GREATER NEW YORK DENTAL MEETING (GNYDM) 2025
DATE: NOVEMBER 28 - DECEMBER 3, 2025
LOCATION: NEW YORK CITY, NEW YORK
The Greater New York Dental Meeting is one of the largest dental conferences in the United States. Known for its diverse educational programs and expansive exhibit floor, the 2025 edition will feature the latest in dental technology, materials, and techniques. With its unique "live" patient demonstrations and a wide range of specialty symposia, GNYDM offers something for every dental professional. The vibrant backdrop of New York City during the holiday season adds an extra layer of excitement to this educational event.
AMERICAN ASSOCIATION OF ORAL AND MAXILLOFACIAL SURGEONS (AAOMS) ANNUAL MEETING 2025
DATE: SEPTEMBER 15-20, 2025
LOCATION: SAN DIEGO, CALIFORNIA
The AAOMS Annual Meeting is the premier event for oral and maxillofacial surgeons. The 2025 conference will showcase the latest advancements in surgical techniques, anesthesia, and technology specific to oral and maxillofacial surgery. With its focus on both clinical skills and practice management, this meeting is invaluable for specialists and general dentists interested in expanding their surgical capabilities.
AMERICAN DENTAL EDUCATION ASSOCIATION (ADEA) ANNUAL SESSION & EXHIBITION 2025
DATE: MARCH 15-18, 2025
LOCATION: WASHINGTON, D.C.
The ADEA Annual Session is the leading conference for dental educators and academic leaders. In 2025, the conference will explore innovations in dental education, including virtual reality training, interprofessional education models, and strategies for addressing healthcare disparities through education. This meeting is crucial for dental school faculty, program directors, and anyone involved in shaping the future of dental education.
WHERE ARE YOU HEADED?
As we approach 2025, these conferences represent some of the best professional development opportunities available to American dental professionals. Whether you're interested in cutting-edge research, clinical techniques, or the business aspects of dentistry, there's a conference tailored to your needs.
By attending these events, you stay current with the latest developments in dentistry and contribute to the field's ongoing evolution. Mark your calendars and prepare to engage, learn, and grow at these exciting dental conferences in 2025.
From Dental Chair to Easel:
Dr. Raquel Buenaventura’s Journey from Clinical Practice to Dental-Inspired Artistry
By Ethan Webb, Managing Editor of Dental Lifestyles Magazine
I
n the whirlwind of modern dentistry, it’s all too easy to be swept up by the clinical tide—a relentless surge of cutting-edge techniques, breakthrough technologies, and innovative business strategies. Yet, beneath this dazzling surface of progress lies a timeless truth I’ve uncovered through years of chronicling the dental world: The heart of this profession beats not in its tools but in its touch.
Recently, I had the privilege of diving into this concept with Dr. Raquel Buenaventura—a dentist whose path has led her from clinical practice to the world of dental-inspired art. As Managing Editor of Dental Lifestyles Magazine, encountering dental professionals like Raquel reminds me why I fell in love with this field. Dr. Buenaventura offers a window into the soul of dentistry—a view that looks far beyond the sterile gleam of instruments and into the realm of human connection. I hope that by sharing inspiring accounts like hers, our team at Dental Lifestyles Magazine can ignite a spark in dental professionals at every stage of their journey and remind them of their profound impact—one smile at a time.
Bridging two worlds. 19 years ago, Raquel left her home in the Philippines, seeking a better future for her children. “I realized there was no future for us in the Philippines,” she recalled thinking at the time, driven by the poor political situation in her homeland.
The road to re-establishing her dental career in the U.S. was far from smooth. Unable to immediately practice dentistry due to credential issues, Raquel strategically became a nurse to facilitate her family’s immigration. “I cried every day because dentistry was my true calling,” she shared, reflecting on her year working as a nurse while yearning to return to her profession.
Her perseverance paid off when she completed both an Advanced Education in General Dentistry (AEGD) program and a General Practice Residency (GPR) in Ohio and Washington state. This paved the way for her to practice dentistry in America, where she has since dedicated 19 years to serving underserved communities in health centers.
Dr. Buenaventura has championed a patient-centric approach fueled by compassion throughout her career. “It’s crucial to develop empathy,” she emphasized. “Sometimes patients just want to talk. The treatment isn’t always their primary concern.” Her philosophy revolves around treating all patients with equal respect and dignity, regardless of their background or financial situation. She takes pride in providing high-quality treatments, including free dentures, to those in need.
A creative transformation. The COVID-19 pandemic brought unexpected changes to Raquel’s life. Faced with isolation and loneliness, she turned to an unlikely source of comfort: art. What began as a hobby of painting plants soon evolved into a unique fusion of her dental expertise and artistic talents.
“I started by painting molars,” she explained, describing her first dental-inspired artwork. This creative outlet quickly became a passion, with Dr. Buenaventura promising her son a complete set of 32 tooth paintings before his graduation from the dental school of Boston University.
Her artwork—characterized by vibrant colors and whimsical designs—transforms the clinical subject of teeth into approachable, even delightful, images. “I create lively representations of molars,” she described. “For example, I might paint a molar surrounded by colorful flowers.”
Raquel observed how her paintings, displayed in dental offices, help ease patient anxiety and make dentistry less intimidating for patients. “When people see the artwork, their faces light up,” she noted, adding that the paintings often serve as conversation starters, helping to build rapport between dentists and patients.
Have you thought about incorporating art therapy into your life?
”Dentistry is a stressful career,” Dr. Buenaventura acknowledged. “When you get out of the clinic, you have to totally shut off your mind about dentistry because it’ll eat you up. So you have to have relaxation.” She emphasized that everyone has different ways of expressing themselves or releasing stress, but for her, painting has become her happy place. “Painting provides stress relief for me,” she shared.
“It’s a form of art therapy and stress management.”
Raquel spoke passionately about the importance of having a creative pursuit that allows one to disconnect from the demands of dentistry. For her, painting became that outlet, offering a way to express herself and find peace away from the dental chair. However, it’s important to note that the transition from clinical dentistry
to dental-inspired art wasn’t immediate or easy for Dr. Buenaventura. “Developing skills takes time and practice,” she advised, cautioning against the expectation of instant mastery.
Whether you decide to take up painting, whittling, or sailing, Raquel sees pursuing a hobby not as a distraction from one’s dental career, but as a complementary activity that can enhance overall well-being and potentially improve patient care.
A new chapter has begun for Dr. Buenaventura.
Now, at 62 and facing the physical toll of a long dental career, Dr. Buenaventura is exploring a new chapter in her life. While currently on disability leave due to back pain, she’s channeling her passion for dentistry into her art.
“I’ve decided to focus on developing my painting skills,” she told me. With plans for a website and growing interest from colleagues, Raquel is poised to
bring her unique perspective to dental offices across the country. Her artwork offers something truly special— hand-painted, dentist-created pieces that bring warmth and approachability to dental environments. “You can buy posters on Etsy, but you can’t find dental art hand-painted by a dentist,” she pointed out.
Raquel’s story is a powerful reminder that in dentistry, as in life, it’s not just about the destination but the journey.
Whether you’re wielding a dental drill or a paintbrush, the most important tool you have might be your ability to connect with and care for others. And in that, Dr. Buenaventura is truly a master artist.
As she embarks on this new artistic venture, Raquel continues to contribute to the dental community, albeit in a different form. Her colorful, tooth-inspired canvases may soon brighten dental offices,
bringing smiles to patients and practitioners alike.
For those interested in learning more about Dr. Buenaventura’s artwork or inquiring about commissions, visit https:// drraquelbuenaventura.com/ or reach out to her at drraquelbuenaventura@gmail.com. Her vibrant dental art might be the perfect addition to your practice, serving as a daily reminder of the beauty and humanity in our profession.
www.drraquelbuenaventura.com
Stretching the Limits: Caitlin Parsons’ Yoga-Based
Approach to Dental Well-Being
By Ethan Webb, Managing Editor of Dental Lifestyles Magazine
For over five years, I’ve been immersed in the dental industry as a writer and editor, chronicling the untold stories of its dedicated professionals. Time and again, I’ve heard from dentists, hygienists, and assistants who silently battle the physical toll of their calling.
The very qualities that make them exceptional practitioners—precision, focus, and dedication—often exact a hefty price: chronic tension, persistent pain, and the looming specter of long-term health issues. It’s a paradox that those who devote their lives to oral health find their own well-being at risk.
But what if there was a way to preserve the passion while protecting the practitioner?
To explore this question, I recently sat down with Caitlin Parsons, Founder of Aligned Hygienist, who has made it her mission to bring the transformative power of yoga and ergonomics to the dental community.
From personal pain to professional purpose.
Caitlin’s journey to becoming a wellness advocate for dental professionals was forged in the crucible of personal struggle. Now a seasoned dental hygienist with 15 years of experience, she vividly remembers the debilitating work-related pain that ambushed her within her first year of practice.
“I started experiencing work-related pain in my neck, shoulders, and lower back. It just kept getting worse,” Caitlin recalled. “Like many dental professionals, I ignored it for a long time. By the time I was 23, I hit a low point. I was looking into alternative careers and even considering disability options. I felt lost.”
Caitlin’s experience is far from unique. She learned that an astounding 97% of dental professionals experience pain during their careers. “Not only was I practicing in pain, I also
struggled with low energy, focus, and drive. I felt tired, stuck, and alone,” she shared.
During this challenging period, Caitlin discovered yoga’s healing potential. “I started attending hot yoga classes and noticed I felt better afterward. It dawned on me that if a general yoga class could help, there must be something out there specifically tailored to dental professionals,” she explained.
What began as a personal journey to alleviate her pain soon blossomed into a calling. “I was determined to understand and heal my pain, and I was motivated to help other dental professionals do the same. My pain became my purpose, and helping dental professionals became my mission,” Caitlin emphasized.
Her dedication led her on a comprehensive journey of professional development. Caitlin enrolled in her first yoga training in 2011, followed by advanced training in 2013. By 2016, she had become a certified yoga therapist, writing her thesis on how yoga can be therapeutic for seated professionals. She specialized in posture, ergonomics, and pain management and created an online yoga program for
dental hygienists in 2018 before founding The Aligned Hygienist in 2021.
The benefits of yoga and ergonomics are endless— and easy to implement (no matter how busy you are). From a physical standpoint, these practices can significantly reduce work-related pain, improve posture, and increase overall body awareness. The mental health benefits are equally impressive: Beyond pain reduction, practitioners often experience increased energy levels, improved sleep quality, and enhanced overall well-being. “Therapeutic yoga and mindful movement help relax and calm our nervous system,” Caitlin explained. “It shifts us from a sympathetic state to a parasympathetic state, allowing our body to focus on its essential functions.”
However, the benefits don’t stop at the individual level— which is exactly why Caitlin works with entire dental teams and practices. “From a practice standpoint, investing in your team’s well-being pays dividends,” Caitlin noted. “When team members feel good, they’re more productive, focused, and engaged with their work.”
Implementing these practices doesn’t have to be complicated for those who feel intimidated by the prospect of integrating yoga into an already-hectic schedule. Caitlin suggested starting with simple chairside stretches between patients or during brief breaks. “One of the most important recommendations I make is incorporating chairside stretches,” she advised. For a more comprehensive approach, regular yoga practice—even short sessions— can be incredibly beneficial. “Consistency is key,” Caitlin emphasized.
The proof is in the pudding.
“I worked with a desk employee in San Diego for several years,” Caitlin recounted. “He came to me as a last resort, having consulted numerous doctors and chiropractors without success. He had severe kyphosis—an excessive rounding of the upper back—and had been living with chronic pain since his twenties.”
The client’s condition was so severe that it had significantly impacted his quality of life for decades. “When he first came to me, his back was essentially in a hunchback position,” Caitlin explained. “Doctors had told him that he would never get better, and he had resigned himself to that reality.”
However, through consistent work with Caitlin—applying her unique blend of yoga therapy and ergonomic principles—the results were nothing short of remarkable. “His posture completely transformed,” Caitlin said with pride. “The chronic pain he had lived with since his twenties disappeared entirely. He actually grew taller by almost an inch due to his improved posture. The sharp chest pain he used to experience regularly vanished, and he even saw improvements in seemingly unrelated issues like acid reflux and gout symptoms.”
Perhaps most importantly, these physical changes translated into a dramatic
improvement in quality of life. “At over 50 years old, he regained the ability to enjoy activities he had long abandoned,” Caitlin shared. “He started playing volleyball again and resumed many of the hobbies he loved but had given up due to pain.”
Aligned Hygienist offers customized wellness solutions for any dental professional.
While online resources and general yoga classes can be beneficial, Caitlin emphasized the critical importance of expert guidance—especially for those grappling with specific issues or chronic pain. “Having someone who can guide you, correct your alignment, and focus on your specific needs is crucial,” she explained. “There are so many things we might be doing incorrectly without realizing it, which could affect the results we’re getting and how we feel.”
Caitlin has developed a comprehensive range of services to address these needs through Aligned Hygienist. For individuals seeking flexible, on-demand support, there’s an online yoga membership featuring over 150 classes specifically designed for dental professionals. These classes are thoughtfully categorized by body area and duration, allowing practitioners to target problem areas or fit a quick session into their busy schedules.
For those desiring a more intensive, guided experience, the “HygieneWell” program offers a 3-month group coaching journey. This program uniquely combines ergonomics education with therapeutic yoga, helping participants build sustainable, healthy habits tailored to the demands of dental practice.
Caitlin emphasizes the importance of community in this program. “My goal is to bring dental professionals together to connect, learn, and empower each other,” she said. “HygieneWell incorporates self-study
training and yoga classes with coaching calls and a group chat to help build community with other hygienists.”
Caitlin also provides private coaching sessions for those requiring personalized attention. These one-on-one virtual sessions cover everything from ergonomics and posture to customized yoga practices and healthy habit formation. Each client receives a detailed report with personalized recommendations and ongoing support to ensure lasting positive changes.
Looking ahead, Caitlin is developing an exciting new online program for dental offices, teams, and DSOs. “I’m creating a comprehensive online program for dental practices and DSOs,” she revealed. “It’s structured by department, with focused ergonomics videos and a mini yoga program for chairside use.” This innovative approach aims to provide accessible, role-specific guidance that can be easily integrated into existing workflows and learning management systems.
For dental teams seeking in-person support, Caitlin offers CE training—both online and in-person—covering ergonomics and wellness topics. Her ergonomic consulting services provide on-site assessments and personalized recommendations for each team member, ensuring that the entire practice benefits from improved ergonomics and wellness practices.
Integrating yoga and ergonomics into your routine may pave the way to a pain-free dental career. As someone who has been writing about and observing the dental industry for over five years, I’ve seen firsthand the toll this profession can take on its practitioners. Whether dealing with chronic pain, looking to prevent future issues, or aiming to create a healthier work environment for the team, the combination of yoga and ergonomics could be the prescription the dental industry has been seeking.
As Caitlin eloquently put it, “When I feel better, I can show up better for my patients. This translates to having more energy to enjoy my family and personal time.” It’s an investment in oneself, one’s team, and the future of the practice—one that promises returns in health, happiness, and professional satisfaction.
Caitlin also emphasizes the importance of building a supportive community. “Surrounding yourself with a community of hygienists gives you the opportunity to learn, problem-solve, and discover new products and solutions. Dental friends can help celebrate wins, lift you when you’re down, and remind you that you’re not alone,” she shared.
Ready to take the first step towards a healthier, more balanced dental career? Reach out to Caitlin Parsons at Aligned Hygienist. Whether you’re an individual practitioner looking to alleviate personal pain, or a practice owner aiming to boost team wellness and productivity, Caitlin offers tailored solutions to meet your needs. Visit www. TheAlignedHygienist.com or email Hello@TheAlignedHygienist.com to learn more about how you can integrate yoga and ergonomics into your dental practice. Your body—and your team—will thank you.
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