Job Insecurity during the Pandemic Difficult work situations continue, even after vaccinations By Theresa Ho
Political leaders, news outlets and corporations like Amazon and Walmart have taken to calling service workers heroes for continuing to work during the pandemic. But many retail and service workers are worried about lack of job security, financial support, and protection from unsafe work conditions caused by abusive customers and poor management. For more than two years, Daniel Pineda was a server at a movie theater where customers could have dinners, desserts and cocktails brought to their table while they watched movies. Then the public became more aware of the threat COVID-19 posed, and theaters began to close their doors. “This was early March. It was before masks became a big thing,” Pineda said. “They were starting to tell people not to shake hands. Wiping down was kind of a big thing, so we started wiping down menus all the time. But then we just shut down.” After losing his job, he was on unemployment benefits for a while. Then he worked as an Instacart shopper. After that, he was an Uber Eats driver. He also worked for the Jefferson County elections office as an IT guy making sure that election judges had internet access. He always knew he was going to get vaccinated, but he struggled finding a place to get the vaccine. “I called probably 15 different places, and then no spots, no spots, no spots. Then I found this place in Colorado Springs where I could get in the next week,” Pineda said. He received the Johnson & Johnson vaccine. The side effects he felt afterwards were
unpleasant, but what concerned him was getting the vaccine two days before the CDC and the FDA recommended pausing the use of the vaccine due to six reported cases of blood clotting. For a while, he worried that it was an ineffective vaccine. When it came to COVID-19, he said that he had more concerns for the people around him than for his personal health. “I was worried about catching something and passing it onto somebody older or who had health issues,” he said. Two weeks after being vaccinated, he started working as a server for an Irish bar and restaurant. According to Pineda, people would complain about regulations all the time. They would ask him when they would be able to take their masks off and when he and his fellow coworkers would take their masks off. But now the CDC has changed the mask guidelines so that individuals who have been fully vaccinated for two weeks or more do not have to wear masks in indoor spaces. At first, he thought working mask-less felt strange. “The first couple of days it felt scandalous going without a mask. But as far as personal health concerns, I hadn’t really thought much,” he said. Customer Abuse and Sexual Harassment during COVID-19 Alicia, an employee of a large market chain who requested her last name be withheld, felt that the company acted quickly when COVID-19 became a concern. “It felt like I had literally heard about COVID, and then that same week they were like, ‘Pull all the samples, pull everything back.’ And then two days later, everyone was required to wear masks,” she said.
But she also felt that the company failed to maintain many of its promises about protecting and taking care of employees during the pandemic. According to Alicia, her employer provided paid time off for workers to quarantine the first time they suspected they had COVID-19 or were exposed to someone that had the virus. She was concerned that she and her coworkers would not have financial support if they were to get COVID19 or were exposed to someone that had COVID-19 and had to quarantine again. At the start of the pandemic, she said several coworkers didn’t have enough paid time off accrued. Employees could inform leadership of their dire financial situation while sick. Management would then ask team members to donate their paid time off (PTO) to coworkers. But she felt that such practices were unfair considering the PTO fund removed responsibility from the employer having to provide adequate paid sick leave for their employees. She knew of several coworkers who were hospitalized with COVID-19 and had to resort to asking for the PTO fund. The company pays employees $80 to get COVID-19 vaccines. While she thought that the paid incentive did encourage some employees to get vaccinated, she felt that the prospect of not wearing masks was an even bigger incentive than payment for many coworkers. She was concerned about the company’s vaccine verification methods. “(They) didn’t require verification if you were vaccinated or not to obtain that money or to not wear masks – you just had to tell them dates. They didn’t have to see your vaccine card or see proof of scheduling or anything else. I believe there are people in our company who have abused this process,” Alicia said.
Denver Urban Spectrum — www.denverurbanspectrum.com – August 2021
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She and everyone on her team so far has received their COVID-19 vaccines. Still, it was a struggle for employees to maintain social distancing when the number of customers in the store seemed to double overnight due to the pandemic. She also didn’t feel that her store’s management kept their employees safe from abusive customers. “I felt like overnight a lot of these interactions were hostile,” she said. “These customers just became immediately alienating to staff. It was that they didn’t want to wear a mask, they wanted you to wear a mask, they wanted you to do more, they wanted you to forget about COVID completely. It was like one minute I’d be dealing with a customer arguing with them about wearing masks to the next person just screaming at me because someone else isn’t wearing a mask and that I’m not doing enough.” She also said that the sexual harassment she and other coworkers experienced from customers increased after mask regulations. One such customer continued telling her that if they didn’t have to wear a mask in the store, they might as well start kissing everyone. “A lot of it stopped with COVID, and now it feels like it’s ramped up to compliments, being intrusive, and asking things that are inappropriate … One of our other co-workers got her butt touched by a customer because he thought that she was pretty,” Alicia said. “Our assistant manager handled the situation and threw the customer out, but I can tell you that some of the other management there would probably not have done anything serious enough because they don’t understand it, and it’s happened before.” Unsafe Work Environment Caused by Poor Retail Management According to Caitlin Ohler, a previous employee at the large
