SUPPORT BOOKLET - 2019/2020 -
welcome to the tribe As a Dermalogica Partnership College, you are now part of our global family and we are thrilled to be working with you. Education is in our DNA and, like you, our mission is to drive up industry standards and secure a credible and successful career for current and future industry professionals. This industry places more women in work and provides the most opportunity for vocational entrepreneurs than any other. Your college is our future professionals’ starting point; the beginning of their educational journey and their career. We are delighted to be partnering with you and commit to supporting you and your students on this rewarding course. As the #1 Professional Skin Care Brand with over 6,000 skin centres and stores throughout the UK and Ireland, our programme provides employer engagement and industry insight to put your students ahead as they pursue their career path.
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our programme Dermalogica has an unrivalled programme to support your college:
FOR THE STUDENT • F un and interactive training sessions to support the curriculum • Certificates of Attendance • Partnership Privilege Days • Next Steps careers advice sessions • #SkinLink regular newsletters and competitions • Product kits to get started with treatments • ‘Ready to work’ scheme • Student of the Year Awards
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FOR THE LECTURER • Training and CPD onsite during our scheduled visits • A ccess to all Dermalogica Education Workshops and Expert Programme at one of our eight training centres free of charge • 24-hour access to online training resources • I nvitations to Live Launches and digital d-STREAMING classes and webinars • Regular college account support visits from our team • Regular communications and digital updates • Access to the full Dermalogica retail and professional line • 2 5% subsidy on professional stock and regular promotions • Branding and merchandising support
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student training SHARING KNOWLEDGE, BUILDING CONFIDENCE These eight 75-minute workshops can be stacked or repeated based on your student numbers or subject requirements. Book up to 4 sessions on your scheduled training day. Call +44 (0)1372 364 816 for guidance on which workshops are most suitable for your students or click link for cheatsheet or for extended class description.
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1 . D E R M A L O G I C A P R O S K I N T R E AT M E N T S Learn about our prescriptive skin treatment and professional products through a LIVE demonstration.
2 . D A I LY S K I N C A R E : A R E TA I L G U I D E Prepare your students with the conversation skills and knowledge to provide their customers with an essential daily regimen - interactive workshop.
3 . A N A LY S I N G S K I N : F A C E M A P P I N G ® A hands-on session to explore skin! This workshop will focus on accurately identif ying dif ferent skin conditions and making links to lifestyle practical workshop.
4. PRESSURE POINT TOUCH THERAPY Get hands-on with our signature Dermalogica Pressure Point Touch Therapy practical workshop.
5. PREP AND PRIME FOR MAKE-UP Great make-up requires a great canvas! Learn about our top products and how to ‘prep and prime’ a skin prior to creating the perfect look - practical workshop.
6. DERMALOGICA WITH TECHNOLOGY Today’s skin care professional delivers both high tech and high touch services! Explore Dermalogica product options for a variety of traditional and cutting-edge electrical modalities - interactive workshop.
7. ACNE. ALLERGIES. AGEING Give the right advice. Select the right products. An informative session to understand the top skin care concerns - interactive workshop.
8. DERMALOGICA PRO POWER PEEL A peel like no other! Incredible skin smoothing and unparalleled customisation with minimal irritation and downtime. This workshop covers application technique, neutralisation and removal - demonstration.
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student benefits P R E PA R E Y O U R S T U D E N T S F O R T H E I N D U S T R Y PA R T N E R S H I P P R O G R A M M E P R I V I L E G E D AY S We welcome students and lecturers to our Dermalogica training centres to experience our brand in all its glory! An inspiring day of free education, hands-on activities, careers advice and exciting product innovations. Competitions, Selfie Stations and our Expert educators are on hand to inspire and motivate our next generation of Professional Skin Therapists. These events are available throughout the academic year at all Dermalogica training centres across the UK and Ireland - Leatherhead, Derby, Dublin, Glasgow, Ballymena, York, Exeter and Cambridge. How to book? Visit: partnership.dermalogica.co.uk/privilegeday and book your students on, or, let them book themselves!
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STUDENT OF THE YEAR AWARD If you have committed to our education programme, then we are committed to your students. Each year two highly acclaimed students from every college are issued with our Student of the Year Award. We recognise greatness! Each winner is entitled to up to a year’s free training with Dermalogica to become a Dermalogica Expert. Learn more... Certificate, product gifts and a year of extra knowledge to add to a CV and help secure employment.
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READY TO WORK SCHEME We are committed to helping skin therapists get ahead and increase their employability prospects. Students with NVQ 2 or equivalent from a Dermalogica Partnership College are eligible to participate in our Ready to Work scheme. This allows them to book and attend our 4 day Dermalogica D.N.A workshop to achieve Dermalogica Certified status. This workshop teaches the full Dermalogica line, retail and professional, and trains in hands-on professional services. Vitally it increases opportunity for employment in one of Dermalogica’s thousands of Skin Centres worldwide!
NEXT STEPS On request, one of our expert Business Development Consultants can visit your final year students for a presentation about opportunities for employment and provide practical advice on making those first vital steps in the industry. It is a great opportunity for the students to meet an experienced industry professional and every student attending receives a free gift! Learn more...
PRODUCT KITS To support your students training in skin care, we offer the opportunity to purchase Dermalogica Student Kits. Our Student Kits provide a selection of products which will support them in practising their professional services and techniques and gain confidence in using our products. Learn more... Contact Customer Services to request an up-to-date order form and details on the ordering process on +44 (0)1372 364 894 or customerservice@dermalogica.co.uk
COLLEGE OF EXCELLENCE A programme that has been designed to REWARD and SUPPORT colleges that truly embrace the Dermalogica brand and ethos. Learn more...
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lecturer benefits & support KNOWLEDGE IS OUR LIFEBLOOD AND WE SHARE IT WHEREVER WE CAN! TRAINING AND CPD To keep you up to date with all the latest products and techniques you can choose to book one or more of the 8 Student Workshops as exclusive Lecturer Training, or, request a bespoke session from us instead. Learn more...
DERMALOGICA EXPERT PROGRAMME Dermalogica Expert programme is designed to recognise the expertise of the true Dermalogica professional. Tracked using our Dermalogica Expert Pathway, this three tiered programme takes the qualified skin therapist and college lecturer through a series of workshops to elevate your status as a Professional Skin Therapist. 1 hour of training can be claimed as 1 CPD. Learn more...
ONSITE TO ONLINE Visit our training centre or stay connected via live streaming, (d-STREAMING) Webinars, videos, all designed to educate, inform and keep you up to date. Attend scheduled workshops at any of our 8 Training Centres. Leatherhead, Derby, Dublin, Glasgow, Ballymena, York, Exeter and Cambridge. Take a look at our most up-to-date Dermalogica calendar with live availability and book instantly online 24 hours a day, wherever you are! The website is fully compatible across all devices, including smart phones and tablets. Click through to calender or call to discuss your needs 0800 564 544. Your training and education with Dermalogica does not stop at classes. Get lost in our fantastic Education Centre at education.dermalogica.co.uk. With in-depth articles, Q&A with the experts, industry news, downloadable manuals and much much more, it’s an education junkies dream.
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communication LET’S KEEP IN TOUCH B U S I N E S S D E V E L O P M E N T C O N S U LTA N T Your designated consultant is available to visit your training facility three times a year to support you and your college programme. Contact our College Business Executive - Karen Dawkins karen.dawkins@dermalogica.com
NEWSLETTERS We will also send you regular communications to keep you informed and up to date. These can include: • College exclusive promotions • Updated branding and merchandising material • Retailing and marketing advice for your commercial salon • Product innovations and service updates. • Education and programme updates • Regular reminders of our fantastic benefits for you and your students Sign up to Mobilize for more information.
BY PHONE There is someone on the end of our Partnership Programme telephone line, so if you need to talk: 01372 364816. Education Product Information for all your Dermalogica product and technique questions: 01372 363600 option 6. Phones are open 9am - 5pm.
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business matters WE SUPPORT YOU WORKING WITH #1
PROFESSIONAL SKIN CARE BRAND
We want your students to get as much exposure to the skin care industry and real-life client scenarios as possible. Working with reputable skin care brands helps to build confidence and make your learners more employable. Therefore, our commitment to Dermalogica appointed colleges is to subsidise professional products by 25%. Your specific professional product needs will be considered on an individual basis. Retailing is a valuable skill and practicing this can start at undergraduate level. If you have a commercial salon or retail area, there is a wide range of retail products and gifts available to order. Dermalogica have excellent support tools that can be used alongside the retail experience, these tools build student confidence and help prepare for the workplace. Retail opening orders are flexible to suit the needs of your college.
PLACING YOUR ORDER To order products, please choose one of the following: • Place an order online by logging into MyAccount. • C all freephone 0800 591 818 (UK) or 1800 818 555 (EIRE) to place an order with one of our Customer Service representatives. • With a purchase order send by email to orders@dermalogica.co.uk When ordering make sure you quote your purchase order number if you require one. Orders placed by 12 noon are usually delivered within 48 hours, depending on location. Every order generates reward points, one reward point is allocated to your order for each product purchased. These can be redeemed against samples and support materials.
RECEIVING YOUR ORDER Keep a copy of your order and check it off against your invoice. Check that each item you ordered is included. Any errors or omissions should be reported to customer services within 48 hours on +44(0)1372 364 894 or customerservice@dermalogica.co.uk Should an item be out of stock, it will appear on your invoice as ‘not supplied’. We do not back order, so please request the item when you place your next order.
RETURNS We no longer accept expired products or returns of products after 30 days from invoice date or goods not in a re-saleable condition. Please contact Customer Services on +44 (0)1372 364 894 to notify them of your intent to return products. You will be issued with a Merchandise Return Authority (MRA) number and form detailing your returns. Package up the products carefully and enclose the MRA form. Upon receipt of the products we will credit your account.
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PAY M E N T Payment can be made on-line via MyAccount, by bank transfer or by card over the phone. If you have any queries regarding payment please contact our credit control department on +44 (0)1372 363600.
BEWARE OF DIVERSION The term diversion refers to authorised Dermalogica Stockists selling products to unauthorised individuals/companies for the purpose of reselling them. As a professional product for professional people, we are very aware of the impact that diversion could have on our brand. Our commitment to the skin therapist means that taking a proactive stance before diversion gets out of hand is our goal, as well as our responsibility to you. Dermalogica has launched several anti-diversion initiatives, but we ask you to keep us informed if you suspect diversion or if someone approaches you with the intention to divert. For more information on diversion, or to report any concerns to us, please contact our Internet Administrator on +44 (0)1372 363 600.
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useful stuff For further advice and assistance or for support in opening your own skin business call Karen Dawkins - +44 (0)7771 567 556 karen.dawkins@dermalogica.com or +44 (0)1372 363 600 (UK) / 1800 818 555 (IRL) Workshop booking contact us at: partnership@dermalogica.co.uk or call us on: +44 (0)1372 364 816 To book your free space at a Partnership Programme Privilege Event visit partnership.dermalogica.co.uk/privilegeday
#DERMCOLLEGE Share with us, join our professional Facebook page, shout about your college programmes and amazing lecturers, students, activities and events, we love to hear your stories.
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Dermalogica UK & IRE
@dermalogicauk
@DermalogicaUK