Designed for success All Connectology projects are based around a proven four-stage lifecycle: Plan – Design – Implement – Operate. We work with you to understand your business needs, then design solutions that make the most of your budget. We implement those solutions to budget and on time, and we provide ongoing management and IT support through a range of packages designed to complement the capabilities of your in-house staff.
Plan – We understand at a business level what you need to achieve and what that means for your IT systems and network.
Design – We specify the equipment you need, how it will be integrated and how it will be secured – all within your budget. We use our expertise in areas such as network modelling, network analysis, wireless networks and network security to confirm that the design will perform to expectations.
Implement – We manage the installation and testing of our design before it goes live. We always deliver on time and to budget.
Operate – We help you create the procedures to keep your systems running smoothly. We provide ongoing management and support to the level you need, whether that's our annual fixed-price service or our pay-as-you-go IT support , delivering system and network support round the clock, 365 days a year.
Connectology is an independent IT support and network services company that serves growing businesses and large-scale enterprises. Since 1994, Connectology has been designing and implementing IT solutions that have helped our clients achieve their goals, on time and to budget. As always, our approach is to listen carefully to what you tell us about where your business is today, and where you want to be in the future. We provide ongoing management and IT and network support through a range of services designed to complement the capabilities of your in-house staff.
Supporting your network Keeping your systems and network healthy can involve a mix of 'preventive medicine' and 'emergency surgery'. Yet, too often, IT support contracts are little better than insurance: you pay every year for a break-fix repair service, whether you use it or not. Our range of IT support and network support services is different. We provide services to keep your networking running smoothly day in, day out. Each of the elements of our service is available separately, allowing you to pick and choose to create a support service tailored to the exact needs of your business.
Spectrum Spectrum is Connectology's annual fixed-price network support service, designed for growing businesses that need an IT support partner they can rely on. Spectrum is designed to be flexible. You may need an onsite engineer as often as one day a week or as little as one day a month. You might want remote dial-in assistance and 24x7 telephone support, or simply during office-hours. We build a support package that meets the specific needs of your business, allowing you to get the most from your IT spend.
FailSafe FailSafe is our proactive IT monitoring and support service that removes the pain of system downtime and allows you to concentrate on running your business. FailSafe proactively monitors your systems around the clock 24x7, instantly making you aware of any problems that arise. If they do, we find the cause, fix the problem and notify you – often before you have even experienced the symptoms – saving you hours of downtime.
Continuum When components in your network fail, you need to get them replaced quickly enough to avoid disruption. Continuum, our hardware replacement service designed especially for your Cisco devices, gives you exactly the right level of cover for your business, making your budget go further.
Enhanced Support Services ESS is our pay-as-you go support service that enables you to purchase support units that you can call upon each time you have a problem that requires our support. ESS units give you access to our telephone support, remote hands-on support and onsite support services as and when you need them. And ESS units have no use-by date and never expire.
Improving performance IT underpins the successful operation of your business. When your IT systems fail to perform as they should, your business suffers. At best, the result is an inconvenience, sucking up management time and demoralizing employees. At worst, it can be devastating, crippling your company. Whatever the issue, we will identify the cause of your problem – and recommend how you can fix it – fast and for a fixed fee.
Telephony Audit Our Telephony Audit is a fixed-price service that looks at everything from your current technology to your contracts with carriers to your maintenance deals. We report back on the fixes that can be implemented for immediate benefit and where appropriate, create a blueprint for your evolution to IP telephony.
Network Analysis Our Network Analysis service is designed to get to the root causes of why your network isn't performing – every time. We bring specialist equipment to your site that allows us to view traffic in ways that most network monitoring tools simply aren't designed to do. Our forensic approach means we'll dig until we uncover the underlying reason and recommend the most cost-effective way to solve it.
Security Audit Our Security Audits review all aspects of your system and network security to identify weaknesses. We examine everything from password sets for users and devices such as routers to the way your firewall filters traffic. We'll also carry out penetration testing, mimicking threats such as viruses to identify weaknesses in your systems.
Delivering change At Connectology, we don't just create technical designs that deliver your immediate business goals. We also have an eye on the longer-term, creating flexible solutions that grow with your changing needs. We provide effective project management to deliver your project on time and within budget. We go beyond the technical specification to map out the project logistics. We also determine from the outset how we will work with you to measure and control the project.
Planning for Change Making a major change to your IT systems, such as rolling out a new application or moving your operations to a server farm, can hit your network hard. We analyse your existing traffic and emulate the expected traffic on your proposed system to determine the impact on bandwidth and users. Where problems arise, we recommend modifications to your systems to deliver the performance you need.
Technology for Change Unified communications – the combination of voice and data information, mobile and office-based users, and wired and wireless communications – is delivering real business value to organisations today. Implementing the right solution for your business – large or small – is straightforward to do if you pick the right partner. We have been working with unified communications since its emergence. Use our experience to help you establish how unified communications can best benefit your business.
Platform for Change You cannot create a network that performs well without quality cabling. We are the experts at designing, implementing and supporting structured cabling and fibre optic systems. Our cabling work spans all the major sectors including construction, finance, travel, leisure, local & central government and the NHS. We always provide: strong project management; compliance with safety requirements; a cleanliness and quality ethic and manufacturers' warranties of up to 25 years.
“Differentiation against other service suppliers has been visible and demonstrable in each project” FSA “I consider Connectology a trustworthy consultancy firm that provides excellent consultancy services cost effectively which is often said but rarely true” Plan International “Expertise is always a given. Problems are always solved. Nothing is ever out-of-scope” European Engine Alliance
6 St. Andrews Court Wellington Street Thame Oxfordshire OX9 3WT Tel +44 (0) 1844 218383 Fax +44 (0) 1844 218585 info@connectology.com www.connectology.com