Document Express - Brooke North

C u s to m e r C a s e S t u dy

Company Profile

Comprehensive Xerox colour print solution

improves productivity

for UK corporate law specialists Brooke North Solicitors

Brooke North, which employs over 80 staff at its office in Leeds, is a legal firm specialising in corporate law across the UK, offering a complete range of commercial legal services.

Working together...

getting results.

The Challenge To help move away from a fragmented print strategy and implement a complete print, scanning and fax strategy.

THE Solution A number of fully configured Xerox colour-capable devices deployed throughout the various floors and the creation of a Xerox production print room.

The Results • • • • • • •

Improved print productivity Creation of a print strategy, rather than a reactive print purchasing strategy Improvement in quality of documents Savings of 15% against external print costs Improvements in meeting deadlines because of print room speed Easy to manage colour usage Simplified consumable ordering

Xerox 4110

Together we can.

C u s to m e r C a s e S t u dy

The Results Legal firm Brooke North implement a fully networked colour capable solution from Document Express Ltd, a Xerox Premier Partner.

By looking at its business holistically Brooke North improved the way it was

The Challenge

able to work on a number of levels,

Brooke North acknowledged that it had a reactive print strategy which needed improvement. So it wanted to create and implement a productive print strategy with a simple straightforward contract that offered easy upgrades as the business grew and with a partner that was able to look at all aspects of its documents.

including saving on admin and invoices

The Solution

In addition, the creation of a print

Xerox Premier Partner Document Express realised that a large well respected legal firm like Brooke North would be targeted by other suppliers, so adopted a consultative approach rather than simply selling features of the technology like its competitors.

In particular, Document Express engaged Brooke North on a number of levels to really understand both the company and key individuals’ requirements. It also realised that the new solution would in some ways change the way in which the firm worked so sought to understand their daily and longer term needs and involve them in the process. By adopting this consultative approach, Brooke North was able more accurately to identify and co-ordinate its print, scanning and fax requirements. In addition it was able to get a clearer picture of its external print costs and how these could be reduced.

During this consultative process, fax and scanning issues came to the fore. As a result, Document Express recommended the fully configured Xerox colour capable solution, including 4 x Xerox 545, 4 x Xerox 7132, 2 x Xerox 7245 and 1x Xerox 250 all fully networked with scan/fax facilities.

The proposed solution also included the implementation of a print room using Xerox production equipment such as a Xerox colour 240 and a high speed Xerox 4110 and Xerox wide format printer. In addition, the fully inclusive Total Volume Plan (TVP) PagePack service agreement was introduced as a way to control costs and administration, while also offering the customer a unique upgrade path.

The aim of this approach was to improve the way in which Brooke North worked by enabling the company to standardise on colour output and introduce a scanning solution that would provide a solid basis for improving its document management system.

Document Express also realised that Brooke North wanted a genuine partnership and therefore outlined a clear account management strategy.

by removing its printer fleet and moving on to a Total Volume Rental Plan.

room, which included a Xerox wide format solution, increased the speed at which Brooke North could respond to its clients and so its customer service feedback was greatly increased.

With respect to both the admin and secretarial pools there is a genuine sense that the company has improved.

For more information Website www.documentexpress.co.uk Email enquiries sales@documentexpress.co.uk Telephone enquiries 0845 077 0132

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