Cbm training catalogue 2015green by DesignedPublishing

Training Catalogue

January - July 2015

Tel: (011) 454 5505

Fax: 086 687 2468 Email: info@cbmtraining.co.za Website: www.cbmtraining.co.za

Welcome to 2015 – and to a brand new year of growth and opportunities. We feel that 2015 will be an

exciting year for the training industry and CBM Training. We have a host of new training courses on offer, some new qualifications if it is PIVOTAL training you need (pg 3 and 19) and for the first time we are offering our successful end user computer training as public courses (pg 12). This is our 16th year of operation, and we look forward to another extremely successful year of meeting your specific learning and development requirements. Our brand new courses are all marked and we hope you enjoy reading through them as much as we have enjoyed researching and putting them together. We always are open to new ideas so if you want a specific course that is not in this catalogue, so please give us a call on 011 454 5505. With over 90 specialist consultants to call on, we will be definitely able assist you! We hope you enjoy our new catalogue, and we look forward to welcoming you onto one of our high calibre training events very soon. Chris Hersov and the CBM Training Team

CBM Training’s Accreditations Full SETA Accreditation to claim back Skills Development Levies (SDL) The objectives of the NQF are designed to contribute to the full personal development of each learner and the social and economic development of the nation at large. CBM Training has been on the forefront of the SAQA accreditation process since inception. CBM Training holds Full Institutional Accreditation status with one of the first SETA accreditation numbers - D057. CBM Training’s short courses are classified as “Personal Development Programmes”. The cost of training can be claimed back against your Mandatory Grant in accordance with the National Skills Development Strategy. BEE Scorecard CBM Training has a level 1 B-BBEE certificate and has been evaluated and audited by the “BEE Verification Agency”, an accredited verification company. FET College Registration to provide PIVOTAL training CBM Training is registered as a Private FET College – registration number 2009/FE07/111 and we are able to offer our clients RPL Learnerships in Business Administration and General Management. Our 8 Month MDP Programme can be structured to deliver between 3 credits and a full qualification, classifying the programme as PIVOTAL in terms of the National Skills Development Strategy. CPD Points for CBM Training Courses We work closely with many professional organisations to accredit courses to allow delegates to claim CPD points. Call us to see if you can claim CPD points for attending our courses and programmes. For any enquiries please email us at info@cbmtraining.co.za or call us on 011 454 5505

On-site Training – Specialist Training for your Team For companies that have 8 or more delegates who wish to attend one of our training courses, CBM Training offers our clients a fully customised on-site training solution. On-site training runs a course just for your delegates, allowing them to talk about company specific issues to maximise the benefit they gain from the training intervention. Choosing the on-site training route will also offer your organisation the following additional benefits: • Discounted training rates • Customised course content • Run where and when you want it • Motivation and team work • Additional training subjects To look into the options available to your company for on-site training, please call our offices and one of our highly experienced key account team members. They will discuss your specific needs and match our programmes and facilitators to meet your training needs, corporate culture and delegate requirements. Please contact our on-site team now on 011 454 5505 or email louwrens@cbmtraining.co.za

Index PIVOTAL Training Courses 3 Management Courses 4 Management and Basic Financial Courses 5 Director Courses 6 Business Courses 7-9 Financial Courses 10 Credit and Debt Courses 11 End User Software Courses 12 Project Management Courses 13 Guru Events 14 Public Sector Courses 15 Secretarial Courses 16 - 18 RPL Learnerships and PACSA 2015 19

PIVOTAL Training Introduction Management Programme Management Programme for supervisors, team leaders and emerging talent Price Per Person: R19, 500 ex VAT 3 or More delegates: R17, 550 ex VAT Onsite 8+ delegates: POA

Duration: 10 day 8 month programme

IMP 1 Mar – 15

5-‐6

Apr – 15

The Introduction Management Programme (IMP) focuses on building the foundation of management and leadership capability as well as refining core operational skills. It is run over 8 modules that cover the key elements of operational supervision/management with a strong emphasis on personal growth and development.

May – 15

The programme will expose team leaders and supervisors to topics such as personal effectiveness, time management, first time leadership, managing team productivity, coaching, introduction to finance and budgets, diversity management, business etiquette, basic labour law and assertiveness skills. Delegates should have some experience in a supervisory position, be newly appointed or be identified to have team leading potential.

RPL Learnership in Generic Management Level 4 Price Per Person: R16, 250 ex VAT 3 or More: R14, 625 ex VAT

Qualification ID: 57712 – NQF 4 Credits: 150 Duration: 7 Day workshops

If a NQF qualification is required after completion of the IMP Programme, delegates can register on an outsourced RPL Learnership and submit 9 PoE’s for assessment. Delegates will attend a series of workshops where they will be guided to complete Portfolio’s of Evidence based on their experience during the IMP and in the workplace. Registration is available to delegates after the IMP who have at least 2 years in a supervisory position and are competent in communication, maths and computers at a NQF Level 3 (Grade 10 or higher.)

IMP 2

Jun – 15

4-‐5

Jul – 15

Aug – 15

Sep – 15

Oct – 15

Nov – 15

Dec – 15

Jan – 16

Feb – 16

Portfolio’s of Evidence (PoE): 1. The role of the manager 2. Occupational learning 3. Business communication 4. Problem-solving 5. Leading and motivating a team 6. Conduct and service 7. Time management 8. Performance management 9. Business maths and budgeting

Management Development Programme Management Programme for managers and senior specialists Price Per Person: R26, 250 ex VAT 3 or More delegates: R23, 625 ex VAT Onsite 8+ delegates: POA

Duration: 16 day 8 month programme

The Management Development Programme (MDP) is a focused, complete programme that equips managers with the core competence to effectively manage and lead teams and business projects. This programme develops a broader business understanding of the different facets of management thus ensuring managers perform in their roles by keeping a perspective of wider business goals. The programme consists of 8 modules of 2 days each and covers element such as business and commercial acumen, influencing, motivating and leading, personal improvement, recruiting talent and managing performance, professional communication, coaching, delegation, developing people, innovation, problem solving, managing change, conflict and negotiation skills.

RPL Learnership in Generic Management Level 5 Price Per Person: R17, 250 ex VAT 3 or More: R15, 525 ex VAT

Qualification ID: 59201 – NQF 5 Credits: 164 Duration: 7 Day workshops

MDP 1 Mar – 15

12-‐13

Apr – 15

16-‐17

May – 15

5-‐6

MDP 2

Jun – 15

18-‐19

Jul – 15

3 & 24

16-‐17

Aug – 15

20-‐21

13-‐14

Sep – 15

17-‐18

Oct – 15

15 & 16

8-‐9

Nov – 15

6 & 20

Dec – 15

3-‐4

Jan – 16

Feb – 16

5 & 19

Portfolio’s of Evidence (PoE): 1. Team development 2. Conflict and change

If a NQF qualification is required after completion of the MDP Programme, delegates can register on CBM’s RPL Learnership, attend 7 workshops and submit 6 PoE’s for assessment.

3. Human resources 4. Management and leading

Delegates will attend a series of workshops where they will be guided to complete Portfolio’s of Evidence for assessment based on their experience during the MDP and in the workplace. Registration is available to delegates after the MDP who have at least 2 years in a management position and are competent in communication, maths & computers at a NQF Level 4 (Grade 12 or higher.)

5. Financial management 6. Results management

Management Courses Key Management Skills for Effective Managers Price: R3, 250 Excluding VAT Managers are often promoted due to their quality of work and not necessarily due to their ability to manage and motivate staff - and then left alone to discover how to manage an often challenging group of people. As management skills are generally learnt through trial and error, this challenging “teething period” can lead to lower productivity, costly mistakes and the loss of valuable staff. This key management skills for effective managers course is a valuable introduction to managing people and will cover the 10 areas any manager needs to address to become more effective in their position. It will help you to improve your leadership style, motivate your staff, handle conflict smoothly, delegate tasks effectively, discipline poor performance and improve the performance of your team.

Your comprehensive programme includes: • Getting to grips with all the tasks of being a manager • Examining different management styles needed for many different situations • Understanding leading vs managing people • Knowing how to motivate a team of people effectively • Developing and growing your people • Handling conflicts and personality clashes fittingly • Mastering delegation and control • Delivering discipline and criticism in a way that will build a successful team • Optimising the time you spend on managing people • Conducting performance reviews that enhance your team and motivates them to perform

1 Day JHB: 13 Mar 2015 JHB: 4 Jun 2015 CT: CT:

20 Feb 2015 21 May 2015

DBN: 17 Apr 2015

Team Leadership using Emotional Intelligence (EQ) Price: R3, 450 Excluding VAT Emotional intelligence (EQ) in a manager is the ability to manage your own emotions, and recognise the emotional needs of your team and manage them accordingly. Emotionally intelligent managers are able to deal with difficult employees, a demanding boss, rapid changes in the workplace and unexpected problems while keeping a level head and a self-confident attitude. This intensive 1 day course will equip all who attend with surprisingly simple, yet effective ways to deal competently with current and future issues in the workplace. You will discover your current level of EQ, and receive techniques for managing staff in an EQ astute manner. Once mastered, EQ will help you to choose your battles wisely, behave assertively and confront sticky situations with confidence.

Your comprehensive programme includes: • Defining & understanding EQ, emotional competence and their impact on leadership and motivation • Discovering the 6 cornerstones of emotional competence and how to use this framework to assess your own emotional intelligence • Using EQ to communicate intelligently and assertively • Building intelligent relationships – using EQ for managing conflict, team performance and managing generation or culture gaps • Gaining practical ways to use EQ to motivate and drive a team or an organisation’s performance • Becoming the champion driving the development of an emotionally intelligent organisation

1 Day JHB: 12 Feb 2015 JHB: 22 Jun 2015

The Management and Leadership Programme Price: R5, 250 Excluding VAT Managing, leading, inspiring, motivating and disciplining a team is a challenging job for anyone. If done poorly, the spiraling effects can result in a decline in team performance, stress for the manager, and possibly the loss of star performers. All the added responsibilities and the pressure of having to achieve results through others can leave managers feeling overwhelmed and stressed. This 2 day programme will help you to understand and master the managerial role and pave the way for you to mature into a great leader within your organisation. The course is structured around exposure to the latest management theory combined with practical implementation of this theory within a South African management context.

Your comprehensive programme includes: • • • • • • • •

Managing your workload while directing your team Understanding how work time should be spent best Gaining and maintaining respect and support Understanding the role EQ plays in managing people Developing assertiveness and conflict resolution skills Learning the importance of clear communication Motivating your team to perform as a tight-knit unit Using analytical thinking for problem-solving and decision-making • Using delegation as tool to manage and motivate staff • Coaching and managing performance • Differentiating between the management and the leadership processes

2 Days JHB: 22-23 Jan 2015 JHB: 7-8 May 2015 JHB: 20-21 Jul 2015 CT: CT:

18-19 Mar 2015 4-5 Jun 2015

DBN: 10-11 Mar 2015 DBN: 27-28 Jul 2015

The 5 Day Management Programme including iPad Price: R18, 450 Excluding VAT (16gb iPad) This comprehensive cutting edge management programme will cover the key management, financial and business success areas that managers in South Africa need to know. The programme will deliver proven management skills and techniques and show you how to use the latest Apple iPad Air as an effective business and organisational tool. If you are a new or existing manager, you will benefit by sharing and solving the various challenges that you face when managing your people, departments and your own workloads. This programme will clearly demonstrate how to use technology and proven techniques to consistently achieve success in any form of management position, and prepare you to tackle the challenges inherent in achieving success in an ever changing business environment.

Your comprehensive programme includes: • Module 1 and 2: Discovering a “toolbox” of proven people management and self-management skills and techniques to help managers survive and succeed • Module 3: Mastering business etiquette and cultural diversity to build awareness of and sensitivity to cultural differences, and leaving a lasting impression of professionalism at all business engagements • Module 4: Decoding the language of finance and accounts and applying this knowledge to reading and understanding financial reports • Module 5: Using the new Apple iPad Air as a practical business support tool and exponentially improving your time management and productivity

5 Days JHB: 16-20 Mar 2015 JHB: 20-24 Jul 2015

*Available in 32Gb and 64Gb at an additional cost.

Management and Basic Financial Courses Effective People Management Skills Price: R3, 450 Excluding VAT People management is one of the most difficult aspects of being a manager. Sensitive issues arise almost daily, and the way you deal with these situations dictates the mood of your department or team. In many cases an issue can easily “blow up” and lead to tension in the workplace, uncooperative staff, resignation of valuable employees or even CCMA cases, Union action and strikes. To gain your staff’s respect, buy-in and the approval of senior management, you need to solve people problems quickly, sensitively and professionally - without having to always resort to formal disciplinary procedures. This 1 day programme packed with essential people management techniques will assist you with even the most awkward or challenging people related situations.

Your comprehensive programme includes: • • • • • • • • •

Assessing the characteristics of great people managers Adopting these to gain credibility and respect Preventing volatile situations from cropping up Facilitating a harmonious working environment by handling problems informally, as and when they arise Exploring best possible ways of solving sensitive issues Disciplining members of your team and understanding the disciplinary process Improving your current interpersonal business communication skills Avoiding unproductive management behaviours Implementing ways to monitor your performance as an effective people manager

1 Day JHB: 23 Feb 2015 JHB: 17 Apr 2015 CT:

21 Apr 2015

DBN: 12 Feb 2015 DBN: 23 Jun 2015

Solving Business Problems using Root Cause Analysis Price: R3, 250 Excluding VAT Many people are unaware that the first step to effectively solve ANY problem is to understand what has caused the problem in the first place. If you only fix the symptoms – what you see on the surface – the problem will almost certainly happen again. Root Cause Analysis (RCA) - the “Rolls Royce” of problem solving techniques - is a popular and widely-used technique that helps people answer the question of why problems occur in the first place. By attending this course, you will learn how to use RCA to ask the right questions at the right time and how to think and react quickly and intelligently, and systematically get to the best solution to the business problem you are facing.

Your comprehensive programme includes: Learning to analyse and solve problems using the well tested 6 step Root Cause Analysis (RCA) process: • RCA Step 1 - Establishing the problem that needs to be solved • RCA Step 2 -Expanding your knowledge of the problem as much as possible • RCA Step 3 - Using comparative thinking skills to define the problem • RCA Step 4 - Developing and testing available options for solving the problem • RCA Step 5 - Pinpointing correct causes of the problem you are faced with • RCA Step 6 - Solving the problem once and for all

1 Day JHB: 18 Feb 2015 JHB: 19 Jun 2015

Introduction to Finance for Non-Financial Managers Price: R3, 250 Excluding VAT Many managers are promoted through skills in their own field - which may not include much financial exposure. Having the responsibility of submitting and working to tighter budgets, reducing costs and coming up with ideas for improving profits may have many non-financial managers feeling out of their comfort zone. This 1 day seminar is not designed to turn non-financial managers into financial experts – but rather to introduce them to finance and accounts. Key topics include the role of the finance function, understanding and interpreting the financial statements and preparing and managing budgets. Attend this course if you need some basic skills in order to read and understand financial reports, create better budgets, and monitor your financial performance.

Your comprehensive programme includes: • Knowing who is responsible for finance in your organisation and the important role they play • Introducing financial and accounting terminology • Understanding key elements of finance and accounts • Learning how to analyse the income statement • Discovering how to work with the balance sheet • Gaining insight into the costing process and how costing actually works • Knowing how to investigate cash flows and working capital • Analysing and using financial information beneficially • Preparing budgets painlessly • Managing and staying within a budget

1 Day JHB: 16 Jan 2015 JHB: 20 Apr 2015 CT: CT:

3 Mar 2015 27 Jul 2015

DBN: 19 Mar 2015

Practical Finance, Accounts and Budgets for Managers Price: R5, 250 Excluding VAT In many organisations, operationally responsible managers have been made accountable for the financial performance of their divisions. This means that these managers need to have a firm grip on using a wide range of financial reports and information - making understanding finance, accounts and budgets extremely important for them. This 2 day finance, accounts and budgets course includes many practical sessions, case studies and exercises that have the aim of making non-financial managers comfortable will using the information provided by their accounting departments to make the correct management decisions. This course will ensure that they fully understand both the reports and what these are saying about their divisions underlying financial performance.

Your comprehensive programme includes: • Introducing financial jargon and accounting methods • Understanding the purpose of the balance sheet, income statement and cash flow statement • Drawing conclusions, identifying trends and highlighting problems from these financial reports • Analysing the effects of pricing and margin strategies on profitability • Understanding the importance of cash flow and working capital on business success • Being capable of accurately preparing, managing and monitoring budgets and forecasts • Applying the increased financial knowledge to improve the quality of financial decisions

2 Days JHB: 9-10 Feb 2015 JHB: 21-22 May 2015 CT: CT:

12-13 Feb 2015 7-8 May 2015

DBN: 13-14 May 2015

Director Courses Finance Skills for Directors and Senior Managers Price: R7, 450 Excluding VAT As a non-financial director or senior manager, you no longer need to focus on operational aspects of finance. You require higher level skills to analyse and accurately interpret fiscal information to drive shareholder value. Accurately analysing and interpreting trends, comparisons and ratios will allow you to quickly identify problems and leverage opportunities. This 2 day course, delivered by an ex multinational CFO and CA (SA) is case study driven to ensure that every concept – from driving shareholder value to calculating project risk – is completely understood and entrenched. Take this opportunity to fine-tune your existing financial capabilities and ground your executive decision making processes in sound financial evaluation and insight.

Your comprehensive programme includes: • Reviewing balance sheet complexities, drawing conclusions from income and cash flow statements and relating these to current and future performance • Using trend analysis to project future financial health • Managing Capex options wisely by making sound financial investment choices • Developing and aligning individual and consolidated budgets to the business’ strategic intent and forecasts • Looking at the Balanced Scorecard as a tool for controlling and understanding business performance • Assessing the benefits that Value Based Management (VBM) and Shareholder Added Value can deliver to your organisation

2 Days JHB: 19-20 Mar 2015 JHB: 16-17 Jul 2015

Strategic Leadership Skills for Directors and Senior Managers Price: R7, 450 Excluding VAT The core role of directors and senior managers in business today should be to translate organisational strategy into effective operational performance. While this seems logical, the process behind achieving this goal is convoluted and relies heavily on your skills as a manager and a leader. This executive 2 day course looks into how to manage strategically in order to ensure continued operational success. You will receive guidance on how to add value to your organisation by the way you think, act and lead. The course is delivered by an experienced and proven business leader who will demonstrate practical techniques, latest knowledge and new approaches to assist you to manage the bigger picture in your organisations and create a culture of achievement amongst your managers.

Your comprehensive programme includes: • Assessing the challenges of leading a business in SA • Coaching and developing your management team, and inspiring them to go and do extraordinary things • Driving new business strategically in order to return real results as rapidly as possible • Developing a strategic leadership thinking guideline • Building strategic thinking skills within your leaders • Operationalising strategic intent by planning how to contribute towards achieving the company’s vision • Strategic risk analysis, problem solving and decision making skills to improve your strategic outcomes • Implementing sound strategy for introducing change into the organisation

2 Days JHB: 5-6 Mar 2015 JHB: 23-24 Jul 2015 CT: CT:

23-24 Mar 2015 16-17 Jul 2015

A Director’s Guide to Practical Corporate Governance Price: R4, 250 Excluding VAT Many directors and senior managers are not fully aware of the potential personal legal liability relating to good governance that they may carry as directors and /or “prescribed officers” of a company. Governance issues should be in the forefront of every board meeting agenda and implemented by chairmen, directors (the entire board) and senior management. This 1 day course with a “sitting member” of the King Committee will inter alia explore the key governance issues facing companies today, how the King III Report is currently being interpreted and implemented in relation to current legislation and how companies can implement a sound, robust corporate governance strategy to ensure they are adequately prepared for the future landscape.

Your comprehensive programme includes: • Examining current corporate governance principles and how to apply them in practice • Looking at a summary of King III - and its effect on you as a director and a company • Understanding day-to-day governance roles and responsibilities of boards and directors • Applying solid risk management and internal controls • Applying the New Companies Act in respect of your role as a director/senior manager • Understanding the “Code for Responsible Investing in South Africa” (CRISA) and its impact • Examining the challenges, trends and future thinking of corporate governance

1 Day JHB: 15 Apr 2015

Assertiveness in Business for South African Businesswomen Price: R3, 250 Excluding VAT In the professional world, influence and power are derived from authority, expertise and confidence. This is where, as women, we sometimes struggle. Our inherent instinct is to agree, soothe and avoid confrontation. It is this that fails us in a professional setting, and it is this that we need to work on to be truly assertive and successful in the South African business environment. This 1 day course will provide you with a host of tools to allow you to blossom in a traditionally male dominated environment. If you are a businesswoman who wants to build on your assertiveness strengths, target weaknesses, and improve communication skills to confidently achieve more, more often, this unique course is just for you!

Your comprehensive programme includes: • Unearthing the unique challenges faced by South African businesswomen • Discovering the characteristics of assertive communication and the difference between how South African men and women communicate • Avoiding “girlie” body language and finding a feminine assertive business style most suited to you • Learning practices that bolster your self-esteem • Receiving feedback and criticism without becoming defensive or overemotional • Expressing yourself in a logical and clear manner • Confidently interjecting meaningful contributions into any conversation

1 Day

JHB: 6 Mar 2015 JHB: 28 Jul 2015 CT:

24 Feb 2015

DBN: 14 Apr 2015

Business Courses Master the Art of Negotiation Skills Price: R5, 250 Excluding VAT Many people in business have not been exposed to the powerful tools, tips and techniques that lie behind successful negotiating. In fact, most people negotiate on a daily basis without even knowing why they are successful or not. This makes it all the more important to fine tune your negotiation skills to succeed both in business and in your personal life.

Your comprehensive programme includes:

CBM Training’s practical 2 day negotiation skills course will demonstrate the best way to run a negotiation - from ice breaking to closing the deal. A highly experienced lecturer will demonstrate, step-by-step, and with the aid of case studies and practical exercises, how to apply a range of powerful negotiation techniques to ensure that you always remain in control.

• • •

• • • • •

• •

Introducing a framework for all types of negotiation Planning sufficiently for successful negotiations Choosing the right style for what you want to achieve Initiating effective negotiations gently Using emotion and power to your advantage during the negotiation process Building relationships during the negotiation process Employing specialist communication techniques Responding to common tactics and handling dirty tricks during negotiations Defusing conflicts and breaking negotiation deadlocks Concluding deals and checking that you have achieved the desired result

2 Days JHB: 24-25 Feb 2015 JHB: 11-12 May 2015 CT:

26-27 May 2015

DBN: 19-20 May 2015

Practical, Powerful Presentation Skills Price: R5, 250 Excluding VAT Do you want to step up your presentation skills to become a confident and relaxed presentations guru? Standing up in front of an audience is one of the most common fears experienced today. We all wish that we could emulate presenters who thrive on the challenge and relish a captive audience. The good news is that with some practical presentation skills training it is easy to quickly become a professional and accomplished speaker and presenter. This 2 day programme will introduce you to a variety of presentation skills ranging from your preparation methods, techniques for grabbing attention, how and where to stand, the best tone of voice to use, working with AV material and dealing with audience interaction.

Your comprehensive programme includes: • • • • • • •

Knowing the key elements of all great presentations Learning what it is that makes presenters GREAT! Researching and planning your presentations properly A series of simple steps to a memorable presentation Developing a presentation style to WOW an audience Identifying and eliminating common bad speaking habits Skills for presenting to slides and other visual aids, ensuring they are a complement and not a distraction • Managing and interacting with your audience – deciding when to shift from speaker to facilitator • In case of emergency…. Techniques for regaining control of your presentation if things go wrong • Assessing each presentation you do and learning from it

2 Days JHB: 28-29 Apr 2015

Practical Self-Confidence and Assertiveness Skills Price: R5, 250 Excluding VAT Self-confidence and assertiveness skills are the pillars to personal success in a demanding and unforgiving business environment. Successful professionals in South Africa have all discovered the vast benefits of being assertive at work, and avoiding the traps of becoming too aggressive or submissive. This practical 2 day course will highlight your current level of assertiveness and guide you through a number of practical exercises and case studies that will help you to boost your self-confidence and prepare you to implement your newfound assertiveness skills back in the workplace. Take this opportunity to discover how small changes in the way you communicate will result in increased productivity, motivation and success.

Your comprehensive programme includes: • Differentiating between assertive, aggressive and submissive behaviours and their effects on your work • Determining your level of assertiveness • Applying assertiveness to improve professionalism • Learning the dangers of passive-aggressive behaviour • Employing proven 4-step plan to be more assertive at home and work – with practical exercises • Handling a range of difficult business situations assertively without upsetting people in the process • Understanding self-confidence and how it affects your interactions with others • Using the 6 major techniques for improving confidence • Maintaining emotional control especially under stress

2 Days

JHB: 19-20 Feb 2015 JHB: 27-28 May 2015 CT:

28-29 Apr 2015

DBN: 23-24 Mar 2015

Working within the SA Labour Law and the CCMA Price: R5, 250 Excluding VAT Managing staff under the South African labour law can be extremely challenging, especially with the CCMA and up to 24 month salary awards lying in wait for the uninformed. Just managing staff on a day to day basis is difficult enough, but when you have to look at disciplining or firing someone, you really need to be very careful of what you say and do. This intensive 2 day training course provides managers with a practical knowledge of the legal aspects of managing people that can be used to their business’s advantage. Don’t get caught out with a limited knowledge of your legal responsibilities. Attend this course with a top South African legal specialist and gain the essential information you need to keep in mind when managing, hiring, disciplining, censoring, dismissing or retrenching staff.

Your comprehensive programme includes: • Understanding the current labour legislation in SA • Looking at “employee rights” and how not to infringe these and still get the job done • Communication rules and some procedures to follow when dealing with a “problem” employee • Procedures to follow when interviewing and hiring • Handling reports of discrimination or harassment • Implementing and enforcing legal company policies • Looking into cautions, verbal and written warnings, suspensions, hearings and actual dismissals • Discovering how to prepare for a CCMA or labour court hearing and how to collect admissible evidence • Knowing what to expect during a CCMA hearing

2 Days

JHB: 17-18 Mar 2015 JHB: 8-9 Jun 2015 CT:

22-23 Jun 2015

Business Courses Time Management Skills to Maximise Productivity Price: R2, 650 Excluding VAT Truly effective time management starts with a commitment to change. You need to assess how and where you currently spend your time and then plan a more effective way of operating. One of the biggest secrets to successful time management is to do thorough planning and then protecting your plan! Even if you have demands placed on you by others, you can still protect your time management plan by diplomatically managing expectations. By carefully managing and planning for the tasks you accept, you will see how much more you get done, with less stress. This intensive 1 day training course will show you how to dramatically improve your time management through better planning, prioritising, delegating, controlling your environment, understanding yourself and identifying what you should change about your habits, routines and attitude.

Your comprehensive programme includes: • Learning to assess your priorities and workload - because you can’t manage what you don’t know • Applying the Pareto Principle to your work as an effective productivity self-assessment tool • Prioritising activities into long and short term goals • Classing activities as urgent, important, both or neither and allocating your time accordingly • Learning to say “no” politely and constructively and mastering the art of delegating tasks to others • Sharpening up your decision-making to ensure you spend less time procrastinating • Being wary of “productivity” devices, programmes and gimmicks that actually waste time • Learning how to keep your mental energy levels up • Plan your time carefully and protect your time plan!

1 Day JHB: 11 Mar 2015 JHB: 24 Jul 2015 CT: CT:

18 Feb 2015 3 Jun 2015

DBN: 24 Feb 2015 DBN: 17 Jun 2015

Intelligent Business Communication Skills Price: R3, 250 Excluding VAT How come we often feel we are communicating effectively with our colleagues but they still manage to misunderstand us? The reason is that we all communicate differently, depending on our personal preferences – AND our personal thinking styles. This intensive 1 day course – which includes a Dr Kobus Neethling’s NBI profile for each delegate – will allow you to understand your own thinking and communication preferences and help to identify and adapt this to the thinking and communication styles of others Understanding how we communicate is the first step to actively managing our daily business communication – which will result in increased efficiency, reduced conflict and a better performance within our teams.

Your comprehensive programme includes: • Assessing the vital role communication plays in organisation success • Understanding the neuroscience behind communication and its practical significance • Your dominant thinking and communication style – and the impact of this on those you interact with • Using this knowledge to pick up and appropriately respond to communication cues from others • Learning how to take appropriate “communication risks” that will help you to build longer term trust • Understanding how communication styles influence the confidence in a business relationship • Discovering the communication behaviours you have to avoid AT ALL COSTS!

1 Day JHB: 4 Feb 2015 JHB: 10 Jun 2015

Writing Better Business Documents Price: R5, 250 Excluding VAT Business people today communicate in writing such as letters, faxes, email, reports, minutes and memos. The effect of these communications can be improved if they are written clearly, concisely and in a readable way. Whether you are drafting emails to colleagues or having to provide reports for your customers or managers, this intensive 2 day training course will provide you with easy to remember principles, suggestions and formats that can help you write better business documents. This course will help all people in business, but especially those who are not writing in their first language to improve the overall quality of their writing by highlighting some easy to remember rules and practical everyday techniques that will keep your writing clear, simple and easy to read.

Your comprehensive programme includes: • Understanding how writing better documents improves communication throughout your business • Using the various business writing formats correctly • Using mind mapping to organise ideas and conclusions in a coherent and logical manner • Ensuring clarity and professionalism in your writing • Avoiding common punctuation errors and mistakes • Knowing how to prepare and write reports correctly • Avoiding common errors that a spellcheck won’t spot • Summarising complicated documents and your business concepts with accuracy • Increasing the impact and readability of your writing • Checking and proof reading skills to avoid errors

2 Days JHB: 3-4 Mar 2015 JHB: 29-30 Jul 2015

Practical Business and Technical Report Writing Price: R5, 250 Excluding VAT A report is supposed to be a tool that decision makers can use to make informed operational and strategic decisions. It should be clear, accurate, structured, readable and above all else, useful! Report writing is a skill that needs to be learnt and practiced. In order to write a report that will actually be used, you need to fine-tune some key competencies. This 2 day report writing course will introduce you to the best technical and business report structures and teach you how to incorporate technical data in a user-friendly manner, how to limit ambiguity and finally produce a report that decision makers can not only trust, but actively use to drive key business decisions.

Your comprehensive programme includes: • Understanding the purpose and key principles that drive the need for effective report writing • Planning your report and the basic structure of a good report to ensure a logical flow of information • Overcoming writer’s block when getting started • Presenting different types of information in the most clear and appropriate way • Adopting fool proof editing, proof-reading and checking disciplines to ensure flawless reports • Applying a readability index to ensure your reports are aligned with your original purpose and intent • Perfecting your reports and applying final touches so they will be easily read by your target audience

2 Days

JHB: 4-5 May 2015

Business Courses Sales Masterclass Price: R2, 650 Excluding VAT All top performing sales professionals have specific critical traits in common: they close a high percentage of the deals they work on and only spend their valuable time working on deals that either have a high chance of closing or where they stand to make the most profit. This 1 day sales training course will show you how making small but meaningful changes to your current approach will turn you from a good sales person into a top performer! A whole day out of circulation may seem like a gamble, but what if you could increase your closing ratio? What if you could increase the profit margins on your deals? This course is jam-packed with real life sales lessons to get you making bigger commissions today!

Your comprehensive programme includes: • Discovering why building real and believable rapport is the key to great sales! • Learning how to get some form of commitment upfront to prevent prospects from wasting your time • Understanding that prospects always want something for nothing - but are discounts the answer? • Realising that prospects have more experience buying than you have selling, and discovering how to get past the “stall” to a decision • Learning how to manage your manager, because sometimes, sales management just makes it worse • Realising that just showing-up doesn’t work; you need to run exciting, astute and successful prospect meetings

1 Day JHB: 6 Feb 2015 JHB: 2 Jun 2015

Dealing with Difficult People Price: R3, 250 Excluding VAT Interacting with difficult people is an everyday part of doing business. They may be irate clients, confused suppliers, troublesome colleagues or even a demanding boss, but one thing is certain – ignoring difficult people will not help you. This dynamic 1 day course will demonstrate and deliver an ‘arsenal’ of proven techniques, practical suggestions, specialist skills and eye opening case studies to help you identify and deal with difficult people and volatile situations to prevent these from affecting your performance and causing you unnecessary stress. Anyone who may have to deal with difficult people - either face to face or telephonically - will benefit enormously from this course.

Your comprehensive programme includes: • Identifying various situations where you are most likely to encounter difficult people • Identifying the four main types of difficult people and gaining a proven approach for dealing with each type • Holding your own and maintaining your composure • Identifying, accepting and dealing with emotions and feelings evoked by difficult people • Extra skills for talking to difficult people on the phone • Learning how to successfully handle customer complaints moving them from ‘irate’ to ‘satisfied’ • Some key problem solving and decision making techniques that you can use to your advantage • Separating cultural differences from difficult behaviour

1 Day JHB: 29 Jan 2015 JHB: 24 Apr 2015 JHB: 17 Jul 2015 CT:

24 Mar 2015

DBN: 28 Apr 2015

Business Etiquette and Cultural Diversity Price: R3, 250 Excluding VAT Culturally, South Africa is a vast melting pot. What one culture perceives as respect, another perceives as a slight. The “default” etiquette of the various cultures you have come across in business may have astounded you. Many of these behaviours are actually not etiquette issues - but rather a different spin on our own cultural norms. Do you know when an act is a custom of a certain cultural group and what’s the best way to interact with them? This intensive 1 day business etiquette and cultural diversity workshop will help you build awareness of and sensitivity to the cultural differences you encounter in South Africa. Get the skills that can make the difference between a successful business meeting and a deal gone bad for no clear reason at all.

Your comprehensive programme includes: • Defining what business etiquette and cultural diversity is and what it encompasses • Professionally greet, meet, and converse with people from different backgrounds in a business setting • Adopting and adapting your conversation and correspondence etiquette to suit your recipient • Dealing with managers, colleagues and staff correctly • Getting tips and tools for dining and social etiquette • Bringing about and maintaining an ethical culture • Maintaining a professional image in all situations • Gaining control and mastering meetings irrespective of who you need to convene with • Master the art of networking across diverse cultures

1 Day JHB: 18 Mar 2015 JHB: 22 Jul 2015

Train the Trainer Price: R7, 850 Excluding VAT An expert trainer is someone who can engage and capture the attention and imagination of their audience and make learning easy and enjoyable. Expert trainers seem to effortlessly turn theory into usable skills, information into practice and their delegates into motivated, empowered and fired up employees. They assess the needs and learning styles of their delegates; tailor their training delivery to ensure learning is achieved and no one is left behind. This practical 3 day course is designed to help you make your training sessions come alive! You will acquire and practice key facilitation competencies, ensuring that you capture and retain your learners’ attention, and impart knowledge in a practical and outcomes-based manner. This course is fully aligned to Unit Standard: 117870 – 10 Credits but an extra charge will be made for assessment.

Your comprehensive programme includes: • Understanding training in South Africa and demystifying issues around training legislation • Planning your training course effectively and developing outstanding training content and presentation material • Key presentation skills for delivering powerful training that grabs and holds the learners’ attention • The use of effective 2-way communication skills as the basis for successfully facilitating a programme • Ensuring the practical value of training through the use of the latest outcomes-based training techniques • Key individual and group facilitation skills and techniques • Reviewing training and development effectiveness and implementing effective training administration

3 Days JHB: 20-22 Apr 2015

Financial Courses The Highly Effective Accounts Assistant Price: R4, 450 Excluding VAT Being an effective accounts assistant requires more than a basic understanding of the financial function. It’s not just a question of what tasks need to be done, but how well these tasks are carried out. A truly effective accounts assistant is efficient at maintaining accounting control systems, resourceful at completing projects and helps their managers by spotting errors and inconsistencies in data. This 2 day specialised course will equip new and existing accounts assistants with the knowledge they need to fully understand the intricacies of their position as well as provide exceptional support to their managers. You will leave with a range of tools to enable you to add real value to your departments and become more responsible, independent, precise, and commercially minded.

Your comprehensive programme includes: • Understanding and using financial terms competently • Grasping financial statements, functions and formats • Adopting a systematic, professional approach to invoices and other accounting processes • Key skills to help spotting errors and inconsistencies • Implementing a proven step-by-step approach for dealing with bank reconciliations, debtors and creditors • Providing “smart support” by keeping the objectives of the user in mind when preparing information • Helping to identify possible fraudulent or invalid invoices by knowing what ‘red flags’ to look out for • Adding value by learning how to solve first line problems and deal confidently with routine queries

2 Days JHB: 21-22 Jan 2015 JHB: 22-23 Apr 2015 JHB: 20-21 Jul 2015

Professional Purchasing and Procurement Skills Price: R5, 250 Excluding VAT Modern purchasing and supply chain management professionals are employing a host of competencies and practices to specify, source, order, expedite, receive and warehouse materials and goods for their companies. The most effective of these professionals understand how to successfully integrate activities within the purchasing process with other disciplines such as finance, production, and marketing. This 2 day purchasing and supply management course will challenge purchasers to consider and respond to a multitude of external forces. These include increased BEE procurement spend, e-commerce, purchasing and supply management, customer care, legalities and global purchasing.

Your comprehensive programme includes: • Learning the real value that effective purchasing adds and how purchasing impacts on financial issues • Understanding the importance of customer care in purchasing and of managing supplier relationships • Developing the framework of an effective purchasing and supply management system • Looking at guidelines for procuring internationally • Implementing leading purchasing practices • Understanding some legal impacts on the purchasing and supply management process • Developing appropriate ethics and business etiquette in purchasing and supply chain management • Preventing and dealing with fraud and corruption

2 Days JHB: 24-25 Mar 2015 JHB: 11-12 Jun 2015 DBN: 8-9 Jun 2015

Using Excel for Financial Managers Price: R7, 450 Excluding VAT MS Excel is used in many financial departments, but most people only know a fraction of the many ways that Excel can be used to perform complex financial analysis. This intensive course has been developed by an experienced financial manager and IT consultant, to introduce financial people to advanced ways that Excel can be used as a support tool for the financial function. The course focuses on the practical financial applications of MS Excel, and even the most advanced Excel user will be amazed at the extra functionality that they will get out of Excel with the least additional effort. NOTE: At least 2 years’ experience working with Excel in a financial function is a pre-requisite for this course.

Your comprehensive programme includes: • Setting up Excel databases and creating pivot tables • Developing projection and trend analyses • Importing data directly from a range of other applications, making a wider range of data and information available for use and analysis • Setting up profit and cost variations, sensitivity and margin analysis spreadsheets • Creating complex spreadsheets to reliably estimate ROI, cash flow and liquidity into the future, to assist in investment decision making and risk mitigation • Using simple macros and advanced functions to manipulate data and automate the production of a range of management reports and charts

2 Days JHB: 16-17 Feb 2015 JHB: 13-14 May 2015 CT: CT:

11-12 Mar 2015 22-23 Jul 2015

DBN: 7-8 May 2015

Using Excel for Financial Managers II – Consolidations Price: R7, 450 Excluding VAT Consolidating data in order to produce accurate and useful reports can be a time-intensive and technical nightmare. From the disparity between accounting programs to prior month adjustments, you probably spend hours collecting and collating data. Learn how to use Excel to easily set up a complex system which can then be left alone while you work exclusively with the Excel interface – giving you more time to analyse and interpret your report results thoroughly, make rapid, informed decision, easily investigate trends and troubleshoot disturbing results. Don’t spend hours creating and re-creating consolidated reports – this 2 day course will help you develop a system that will provide you with all the consolidated information you need at the touch of a button!

Your comprehensive programme includes: • Establishing various sources of data and what data you should be collecting • Standardising your data using uncomplicated methods • Defining data warehousing and understanding the value of data warehousing • Creating a customised mini data warehouse using Microsoft Access • Learning how to design and maintain a simple user interface to use your data warehouse effectively • Creating organised data in Microsoft Excel from your data warehouse • Learning how to populate standard reports • Adding value and notes to the financial statements

2 Days JHB: 9-10 Mar 2015 CT:

18-19 Jun 2015

Credit and Debt Courses Powerful Telephone Debt Collecting Techniques Price: R3, 250 Excluding VAT South Africa has one of the highest incidences of defaulting debtors in the world with many debtors being careless, reckless and negligent. Effective collectors need to consistently find new strategies, telephone debt collecting techniques and systems to maximise collections from slow or potentially bad debtors. This intensive 1 day powerful telephone debt collecting techniques course, with a collections specialist, will demonstrate the latest strategies to collect outstanding debts while maintaining a positive customer relationship. Delegates will discuss different collection strategies, techniques and systems that the debtor’s team can use to maximise their collections, and even turn around slow or delinquent debtors.

Your comprehensive programme includes: • Placing high value on maintaining customer service while collecting via the telephone • Building a relationship with the debtor • Preparing for the call prior to collecting on the phone • Employing the key elements that make up a successful collections call • Using some positive telephone mannerisms to improve your collecting your debt politely but firmly • Creating supporting documentation to establish your right to payment priority • Matching your approach to a debtor personality type • Using some new creative ways to secure payment • Practicing the proven collecting “ladder of success” • Understanding the law and ethics of debt collection

1 Day JHB: 11 Feb 2015 JHB: 6 May 2015 CT: CT:

5 Mar 2015 21 Jul 2015

DBN: 4 Mar 2015

Advanced Debt Collection Tactics and Strategies Price: R3, 250 Excluding VAT In the pursuit of keeping debtor days and bad debt to the minimum, it is important to keep all members of the debtors department up to date with the latest in collection techniques and trends in the industry, regardless of how long they have been doing the job. This 1 day advanced debt collection course will give more experienced collectors an objective view of their work and provides a much needed insight into how other companies are successfully increasing their collection success and lowering their debtor’s days. This course puts the collection process into the wider business perspective and focussed on “hard to collect” debt and issues surrounding potential bad debt signals and situations, allowing more contribution to overall company success.

Your comprehensive programme includes: • • • • • •

The role of receivables in the business process Reviewing examples of credit policies that work Creating new plans to maximise collections success Using negotiation and conflict resolution for collections Employing clever “timing strategies” to get paid first Examining case studies and learning how others have collected difficult debt • Picking up on bad debt warning signals and acting on these to protect you companies money • Knowing how to identifying and handle criminal debtors • Introducing new ways for ensuring that debtors honour their payment commitments

1 Day JHB: 2 Mar 2015 JHB: 4 Jun 2015 CT:

12 May 2015

DBN: 10 Jun 2015

The Legal Aspects and Processes of Collecting Debt Price: R3, 250 Excluding VAT The legal framework that today’s credit departments have to work under has made collecting money more difficult for companies. Many corporates are using these changes to avoid or delay their financial payment obligations. This course will cover the key legal aspects and processes of collecting debt from the working of a sound credit application to preparing for debt enforcement and possible litigation. Areas such as fees, interest and other charges, debt enforcement in courts, dealing with liquidators or outsourcing difficult collections will be addressed. Issues arising from the New Companies Act, National Credit Act, Consumer Protection Act and the Protection of Private Information Act (POPI) will also be covered.

Your comprehensive programme includes: • Introducing the SA legal debt system • Looking into terms and conditions of trading, forms of security and legal aspects of credit applications • Uncovering passing of ownership and risk laws in relation to securing debt • Discovering legal options available to assist in recovering debt • Knowing when to negotiate, arbitrate or litigate and prepare for court cases • Looking at how to recover legal costs and interest options • Evaluating credit bureaus for civil debt collection • The effect on collections of Business Rescue (Chapter 6 of the New Companies Act) and other Acts

1 Day JHB: 13 Apr 2015 CT:

11 Jun 2015

Practical Credit Assessment and Credit Management Price: R3, 250 Excluding VAT The primary goal of any credit department is to protect the company’s profitability by ensuring that the money due to the company is collected on time and in full. To achieve their primary goal, credit departments must have a sound credit assessment and collections policy in place to identify and minimise risk that may lead to debt write-offs and / or non-recovery. This 1 day credit assessment and credit management course will demonstrate how to implement proactive debt limiting procedures, such as doing comprehensive credit assessments, using defined credit policies, credit limits, authority levels and escalation procedures - ensuring credit provision in your business is managed properly.

Your comprehensive programme includes: • Understanding the dangers of supplying your goods or services without a credit application form • Placing importance on conducting debtor assessment • Reviewing the comprehensiveness of your company’s credit policy and rules • Maintaining proper records of paperwork relating to assessments and managing credit in your company • Developing and implementing a sustainable debt collection strategy • Utilising credit collection targets to focus your team • Coaching, explaining and building solid collections ethics • Spotting common warning signals that may be saying “we have a problem”

1 Day JHB: 23 Mar 2015 DBN: 11 May 2015

End User Software Courses Microsoft Word Beginners Level 1 (1 Day) Price: R1, 950 Excluding Vat

Intermediate Level 2 (1 Day) Price: R1, 950 Excluding Vat

Advanced Level 3 (1 Day) Price: R1, 950 Excluding Vat

This course is for individuals who want to gain a basic working knowledge of MS Word. This course will assist in using Word to create, revise, and save documents. Pre-requisite: You don’t need any prior experience working with MS Word, but you will need to be familiar with using a computer and Windows.

MS Word Basic is followed by MS Word Intermediate This course is for individuals who need to learn how to use MS Word to create or modify complex business documents as well as customised MS Word efficiency tools. Pre-requisite: Training on MS Word Beginners (Level 1) or equivalent knowledge.

MS Word Intermediate is followed by the MS Word Advanced Course. This course is for those who want to gain skills necessary to manage long documents, collaborate with others and secure documents. Pre-requisite: Training on MS Word Beginners (Level 1) and MS Word (Level 2) Intermediate or equivalent knowledge.

Dates JHB: JHB:

3 Feb 2015 5 May 2015

Dates

CT: CT:

5 Feb 2015 7 May 2015

CT: CT:

JHB: 3 Mar 2015 JHB: 26 May 2015 5 Mar 2015 28 May 2015

JHB: 14 Apr 2015 JHB: 23 Jun 2015 16 Apr 2015 25 Jun 2015

Microsoft PowerPoint Intermediate Level 2 (1 Day) Price: R1, 950 Excluding Vat

This course is designed for delegates who are interested in learning the fundamentals needed to create and modify basic presentations using MS PowerPoint.

MS PowerPoint Basic is followed by the MS PowerPoint Intermediate Course. This course is for experienced Microsoft Office PowerPoint users that would like to learn how to optimize the use of MS PowerPoint.

Pre-requisite: You don’t need any prior experience with MS PowerPoint, but you will need to be familiar with using a computer, mouse and Windows.

Pre-requisite: Training on MS PowerPoint for Beginners Course or equivalent knowledge.

Dates

CT: CT:

JHB: 10 Feb 2015 JHB: 12 May 2015 12 Feb 2015 14 May 2015

Hot Offer Build your MS Office Skills one level at a time… Book for any 4 Microsoft Office Courses at once and SAVE 15%

15% OFF

Beginners Level 1 (1 Day) Price: R1, 950 Excluding Vat

JHB: 10 Mar 2015 JHB: 2 Jun 2015 12 Mar 2015 4 Jun 2015

MS Outlook and Internet Explorer

Microsoft Excel Beginners Level 1 (2 Days) Price: R2, 950 Excluding Vat

Intermediate Level 2 (2 Days) Price: R2, 950 Excluding Vat

Beginners Level 1 (1 Day) Price: R1, 950 Excluding Vat

The MS Excel Basic course is intended for anyone who desires to gain the skills necessary to create, edit, format and print basic Microsoft Office Excel worksheets. Pre-requisite: No prior experience of MS Excel is needed, but you will need to be familiar with using a computer, mouse and Windows.

MS Excel Basic is followed by the MS Excel Intermediate course. If you want to streamline repetitive tasks and display spreadsheets in more visually effective ways, this MS Excel Intermediate course will help you do just that! Delegates will also learn how to enhance spreadsheets with templates, charts, graphics and formulas.

Dates

Dates JHB: JHB:

17-18 Mar 2015 9-10 Jun 2015

This course will provide delegate with the skills needed to effectively work with emails in MS Outlook, setting up rules and effective e-filing systems as well as many other MS Outlook tips and techniques to increase efficiency. Delegates will learn to work with the calendar, manage their contacts and will also learn to customise and use Internet Explorer efficiently for business applications. No prior experience of MS Outlook is necessary, but delegate need to be familiar with using a computer, mouse and Windows.

CT: CT:

19-20 Mar 2015 11-12 Jun 2015

JHB: 17-18 Feb 2015 JHB: 19-20 May 2015 19-20 Feb 2015 21-22 May 2015

Dates JHB: JHB:

21 Apr 2015 21 Jul 2015

CT: CT:

23 Apr 2015 23 Jul 2015

Developing Professional Dashboards using MS Excel Price: R5, 250 Excluding VAT There are a host of advanced MS Excel training courses on the market on the new trend to create MS Excel Dashboards. While there is definitely merit in a technical course, what is missing is the business aspect to this exciting reporting tool. For dashboards to be truly useful, you need to first and foremost know what you SHOULD be reporting on, and then learn how to set these up. A business owner will have dashboard requirements to those of a sales manager etc. This incredibly powerful 2 day training course will not only teach you how to build the most advanced and responsive dashboards, but also provide you with key insight from an IT, finance and business expert on where you should focus your reporting to ensure you are up to date, not over reporting and consistently making the right business decisions.

Your comprehensive programme includes: • Using dashboards as a decision making tool • Deciding what to report on to avoid “analysis paralysis” and choosing the best dashboard format • Creating pivot tables and charts for your dashboards • Looking at the other Excel functions and tools you will need to create truly dynamic, useful dashboards • Using spark lines to gain a graphic representation of data in a single cell, allowing for easy trend analysis • Methods of effortlessly hyperlinking, importing, and converting data and the exciting MS Excel camera tool • Building interactivity into your dashboards and bringing in LIVE external data and statistics • Linking the data behind the dashboard to a timeframe

2 Days JHB: JHB:

16-17 Apr 2015 21-22 Jul 2015

CT: CT:

20-21 Apr 2015 27-28 Jul 2015

Pre-requisite: Attending MS Excel Beginners (Level 1) and MS Excel (Level 2) Intermediate OR equivalent knowledge.

Project Management Courses Submitting Winning Government Tenders and Compliant Bids Price: R3, 250 Excluding VAT Tendering for government contracts is big business. It requires specialist skills to compile, submit and present compliant AND responsive bids. In addition, South African tendering rules have changed and contracts are awarded based on an organisation’s B-BBEE status. This intensive 1 day course, presented by a South African tendering specialist, combines classroom exercises and case studies to ensure you gain a deep understanding of how government tenders are scored, evaluated, adjudicated and awarded. Additionally, you will gain key insight into how to claim incentive points under the preferential point systems. Take this opportunity to give your organisation the best possible chance of winning new government business.

Your comprehensive programme includes: • Understanding the tending environment in South Africa today - the benefits and the risks of large tenders • Looking at the legislative environment for public bids • Discovering how to make your bids compliant AND responsive, thereby avoiding instant disqualification • Understanding and managing the public bidding process • Looking into “non-priced” criteria that may be the difference between winning or losing the tender • Claiming the maximum price and preference points under the 90/10 or 80/20 points systems • Understanding what happens during the tender evaluation and adjudication stages • Avoiding losing points under the revised B-BBEE levels

1 Day JHB: 16 Mar 2015 JHB: 22 Jun 2015 CT:

9 Mar 2015

Intro to Project Management for Non-Project Managers Price: R3, 250 Excluding VAT Managing any project, from marketing launches to IT roll outs is an essential part of many people’s responsibilities. This 1 day course will help you avoid many problems that can cause projects to fail or miss deadlines. You will learn easy to implement systems to recognise early signs of trouble in time to take appropriate action you will be forewarned about the most common pitfalls that cause projects to end up overtime and over-budget. Your highly experienced course leader, who has many years of practical experience as a project manager, will demonstrate how easy it is to make expensive mistakes and how, with the aid of some proven systems, you can ensure your project has the best chance of being a success!

Your comprehensive programme includes: • • • • • • • • • •

Discovering the factors of project management Understanding essential concepts and terms Kicking off and doing project planning correctly Preparing, managing and monitoring project budgets in a structured manner Scheduling meetings, allocating resources and managing project risks Techniques for solving common project problems Limiting and avoiding “scope creep” managing a project team versus line staff Establishing and managing the expectations of project stakeholders Learning to wrap up projects skilfully

1 Day JHB: 27 Jan 2015 JHB: 26 May 2015

Practical Project Management Price: R5, 250 Excluding VAT Project management skills are fast becoming one of the most important business knowledge sets, and are essential for achieving project success for a wide range of people. Projects are also being used to increase sales, improve customer satisfaction, reduce costs, improve the work environment and in all areas where a change is needed.

Your comprehensive programme includes:

This 2 day course has been designed to “fast-track” project management skills to those who have been given responsibility for projects, allowing them to achieve objectives faster, more effectively, on time and with fewer resources.

• • •

This course features many “hands-on” sessions to enable delegates to immediately initiate and run their projects.

• • • •

• •

Examining the process of project management Getting started - initiating a successful project Preparing and surviving the project planning stage Structuring project teams - organising roles and responsibilities Managing a diverse project team Keeping a finger on the pulse - steering, monitoring and controlling projects capably Covering the bases - identifying key project issues and risk planning Managing change and unexpected problems Wrapping it up - concluding and finalising the project with flair

2 Days

JHB: 26-27 Feb 2015 JHB: 17-18 Jun 2015 CT:

5-6 Mar 2015

DBN: 21-22 Apr 2015

Managing Projects with MS Project Price: R5, 250 Excluding VAT MS Project is an impressive management support tool for projects. If you know how to practically apply MS Project to your project, it can become your “road map” to successfully controlling, simplifying and speeding up a project. This intensive 2 day course concentrates on the practical process of running a project using the MS Project software and features. You will discover (and practice) setting up an actual project on MS Project and learn how to make use of the software’s advanced features to fine tune the project’s scheduling and resource allocation. You will leave with a better understanding of how to use the many features incorporated into MS Project to make managing any project simpler and more effective.

Your comprehensive programme includes: • Establishing when and why you should use MS Project for managing and controlling projects • Guiding you step-by-step through setting up your MS Project to help you manage any project • Formulating an effective but flexible project plan • Preparing and allocating task schedules in MS Project • Conducting proper resource allocation tasks • Skills for optimising the project plans using MS Project • Using MS Project functions as an automated communication tool to keep the team up to date • Monitoring and controlling processes using MS Project • Discovering a host of time-saving techniques that make working with MS Project far easier and efficient

2 Days JHB: 25-26 Mar 2015 JHB: 27-28 Jul 2015

Guru Events Incorporating Social Media into your Marketing Mix Price: R3, 250 Excluding VAT Social media should be a dynamic and important part of any progressive organisation’s marketing mix. Local and international companies use social media to interact directly with their customers, building strong relationships in a typically fickle commercial market. Just looking at the amount of time, money and resources organisations are dedicating to interacting socially with their customers indicates that social media marketing is achieving real benefits to those who are active in this area. This practical 1 day course will show you how to optimise the use of various social media platforms, including Twitter, Facebook and LinkedIn, to market your organisation and build customer loyalty. Discover a whole new world of marketing opportunities and gain practical guidelines to ensure your social media campaigns are a resounding success.

Your comprehensive programme includes: • Creative ways of using social networking to increase sales and build ongoing customer loyalty • Methods of engaging with customers directly but informally while they are online • Suggestions for increasing the traffic to your website utilising good quality, consistent content • Creating brand excitement through effective use of media sharing, blogging and social networks • Gaining direct access to your customer’s product requirements to tailor your marketing tactics • Building stronger client relationships by dealing proactively with customer issues as they voice their opinions online

1 Day

JHB: 26 Feb 2015 JHB: 25 Jun 2015

Driving your Sales up into Africa – with Dave Hendrie Price: R3, 850 Excluding VAT The decision to expand into Africa is a significant one, but the returns on opening up new markets are high - if this is done correctly. Africa business will not, however, bring overnight payback and there are big risks of doing business outside your comfort zone. While the regulations differ from country to country, there are some inalienable truths about entering these markets that you need to know. This intensive 1 day training course with experienced African businessman Dave Hendrie, will highlight key African success strategies by describing how, through trial and error, he and his team successfully took Simba-Pepsico to 33 countries in Africa. Take this opportunity to learn from Dave about challenges of building supply chains and entry issues around the growing markets in Africa. If you are considering Africa as a growth option or are already there, then this course is definitely for you.

Your comprehensive programme includes:

• What no-one tells you about Africa! • Where to go in Africa – identifying “early wins” • The Africa Business Plan – exploring your options to successfully enter a local market with your products • Sourcing reliable and accurate data that you can trust • Reducing your risk through smart, affordable tactics • Establishing if your offering suits the selected market what to go with and why it may not work • Sales support on the ground – some experiences on setting up and managing the team from afar • Operational issues around invoicing, credit control, monetary regulations, FOREX and supply planning

1 Day

JHB: 18 Feb 2015 JHB: 28 Jul 2015

Mervyn King’s Corporate Governance Update Price: R4, 250 Excluding VAT Good corporate governance means successfully balancing the interests of the many stakeholders in a company, including its shareholders, management, customers, suppliers, financiers, government and the community. This mammoth task needs constant monitoring, adjustment and review. This intensive 1 day programme presented by Professor Mervyn King, “the father of corporate governance” will help you to stay in touch with the most recent developments in corporate governance, and provide insight into coming developments. Professor King will discuss the current and future direction of governance both locally and internationally and give you the know-how to implement first class governance practices in your business.

Your comprehensive programme includes: • Reviewing international corporate governance trends • Examining new roles, functions and accountability of the entire board of directors, including the chairman • Discovering and avoiding the five “corporate sins” • Applying key principles of governance under King III • Learning the necessity of integrated reporting • Practicing integrated thinking and appreciating why governance, strategy and sustainability are indivisible • Adding sustainability issues into long-term strategy • Using IT governance to mitigate technology risks • Understanding transformation and why internal audit processes need to be appraised • Networking and Q and A session with Professor King

Adam Fidler’s “The Ultimate Personal Assistant” Price: R5, 250 Excluding VAT Adam Fidler is a UK based board-level executive assistant, a member of the “European Management Assistants Association” and an international speaker. Adam has lectured extensively in Europe, America, Australia and South Africa on real and pragmatic administrative solutions to Executive Secretaries and PAs worldwide. This year, Adam is returning to South Africa with his Ultimate PA course, which will include new trends and performance benchmarks that he has come across whilst training some of world’s top PAs. Adam’s dedication to training and developing outstanding management assistants results in his courses selling out locally and abroad. Attend this course and learn from Adam’s clear insight, valuable advice and real life examples.

1 Day

JHB: 24 Jun 2015

Updated international content

Your comprehensive programme includes: • Looking at international trends in executive support – the new roles PAs are being call on to fill • Executive behaviour - managing your emotions • Remaining organised under pressure: advanced diary management and the five folder system • IT versus paper systems: advanced tips and tricks for using IT more effectively • Improving your behaviour when under pressure avoiding distractions and focussing on the job • The total meeting manager - chairing meetings, preparing agendas and correspondence • Advanced “Boss” management - setting boundaries and developing an effective working relationship

2 Days JHB: 12-13 Mar 2015 CT:

16-17 Mar 2015

Public Sector Courses Practical Corporate Governance in the Public Sector Price: R4, 250 Excluding VAT Corporate governance in the public sector is increasingly featuring under the spotlight, and ensuring the implementation of good governance should be front of mind of every senior officer and departmental manager in the public sector. This 1 day course, with a sitting member of the King committee, will cover the key governance issues facing the public sector today and how to implement sound, robust corporate governance in your organisation. The course will also highlight the relevance to governance in the public sector of the King III Report, the Public Finance Management Act, Act 1 of 1999 (PFMA), the Municipal Management Finance Act (MMFA ), Treasury Regulations (TR) and the Code for Responsible Investing in SA (CRISA)

Your comprehensive programme includes: • Looking at the evolution of corporate governance, its relevance and landscape today • Looking at current corporate governance principles and how these relate to the public sector • Looking at a summary of King III and its effects • Understanding the roles and responsibilities of public sector directors/officers and senior managers • Applying solid risk strategies and internal controls • Looking into public sector governance issues relating to the PFMA, MMFA Act and Treasury Regulations • Understanding the “Code for Responsible Investing in South Africa” (CRISA) • Examining the challenges, trends and future thinking of governance in the public sector

1 Day PTA: 12 Mar 2015 PTA: 21 Jul 2015

Public Sector Project Management Price: R5, 250 Excluding VAT This intensive 2 day course enables public sector delegates to study the theoretical and analytical frameworks of project management within the public service environment, and will show you how to align various project planning components and then integrate these into a single integrated project management plan, for a simple to moderately complex projects. To ensure this intensive course is not only uniquely aligned to the public sector, but also offers lessons from international best practice projects all over the world, the content incorporates the nine learning areas of the Project Management Body of Knowledge (PMBOK), the national treasury template for project management and 2015 capital planning guidelines.

Your comprehensive programme includes: • Understanding the project life cycle and your role • Conducting a thorough plan before project kick-off • Transforming a strategic plan into a comprehensive project plan linking; scope, purpose, strategic alignment, results, timelines, teams and partners • Completing and communicating a detailed stakeholder analysis • Understanding the importance of risk assessment and forecasting, assessing and responding to risk • Applying budgeting and costing methodologies • Understanding planning techniques such as PERT, Gantt Chart, CMP and Network Diagram • Controlling the project by monitoring all resources

2 Days PTA: 16-17 Apr 2015

The Effective Public Sector Manager and Leader Price: R5, 250 Excluding VAT Public sector departments have come under fire for lack of service delivery. While it is easy to blame others, the problem can be partly attributed to a lack of good leadership and management from above. Powerful, respected leaders and managers instil a sense of purpose and pride in their staff. They coach and mentor star performers, who then want to excel in their roles. The resulting driven and motivated workforce immediately demonstrates higher commitment to excellence, greater energy and a focus on delivering the very best service to their communities. This practical 2 day course covers the specific challenges public sector managers face, and provides practical advice, tools and knowledge to ensure you excel in your important role as a public sector manager.

Your comprehensive programme includes: • Understanding the public sector code of conduct and what you need to know to succeed • A high-level review of the PFMA and how it applies to your role as a manager • Paying more than just lip service to “Batho Pele” • Discovering how to achieve results through others • Highlighting the importance of leadership and its impact on service delivery, staff motivation, productivity and achieving goals • Learning how to motivate staff to perform at their best, and not simply do the bare minimum • Discovering how to build and maintain a stable, tight knit and productive team • Realising that customer service is not a “nice to have” but rather is essential to your success

2 Days PTA: 5-6 May 2015

Understanding the PFMA and Treasury Regulations Price: R7, 850 Excluding VAT The Public Finance Management Act (PFMA) and Treasury Regulations (TR) are designed to implement financial management principles in the public sector and require the national and provincial government departments to align their budgets to the achievement of their strategic plans. Failure to comply with this prescribed legislation could put performance and public service delivery at serious risk. This 3 day course will assist managers in the public sector to understand and effectively apply the requirements of the PFMA, TR and other related legislation. This will include reference to the Institutions 2014 – 2019 strategic plans, National Treasury latest guidlines on: budget, MTEF, SCM, unauthorised, irregular and fruitless, wasteful expenditure.

Your comprehensive programme includes: • Understanding the principles of the PFMA • Identifying the roles and responsibilities of line managers regarding public financial management • Understanding the components of the PFMA and TR • Linking the budget to the strategic and operational planning within the MTEF • Applying public financial management processes to revenue, expenditure, assets and liabilities to prevent unauthorised and irregular expenditure • Applying risk strategies and internal control systems • Applying the actions required for integrating of the supply chain management model into a government department’s management process

3 Days PTA: 4-6 Feb 2015 PTA: 3-5 Jun 2015

Secretarial Courses Telephone Etiquette and Frontline Reception Skills Price: R2, 650 Excluding VAT A friendly and professional receptionist immediately creates a fantastic first impression in the customer’s mind. Just from that first contact, their impression of your organisation is one of being efficient, customer service oriented and professional. Unfortunately, not everyone is born with a clear speaking voice, professional tone or appropriate dress sense; but these are skills that can be easily acquired with the right training. This essential 1 day course will teach you how to improve the way you answer the phone, as well as eliminate any annoying telephone habits that may make you sound less professional. Attend this course and discover how to always sound and look professional, greet visitors competently and give the very best “first impression” to callers or visitors.

Your comprehensive programme includes: • Creating the best first Impression over the phone • Developing your professional telephone voice by using a simple 5 step process • Analysing your current telephone style to identify and eliminate any habits that may irritate or annoy • Handling multiple calls and dealing with impatient people without becoming stressed or intolerant • Delivering great customer service over the phone • Terminating “chatty” callers without being rude • Applying practical tips that really help when putting callers on hold or screening calls for a manager • Methods for ending a conversations with courtesy • Professional dress, image and face to face contact

1 Day JHB: JHB: JHB: JHB:

28 Jan 2015 9 Mar 2015 8 May 2015 16 Jul 2015

PTA: 9 Feb 2015 PTA: 10 Jun 2015 CT: CT:

23 Mar 2015 29 Jul 2015

DBN: 9 Feb 2015 DBN: 4 Jun 2015

Secretary’s Guide to Meetings and Minutes Price: R2, 850 Excluding VAT If you work as a secretary, administrator, PA, executive assistant or office manager, you will undoubtedly be involved in all aspects of meetings management. Not only are you required to organise meetings, you are also expected to be present, take notes, summarize action points and distribute comprehensive, accurate minutes. This intensive 1 day course will demonstrate the best way to arrange a meeting, from making physical arrangements and preparing the agenda, to confirming attendees and seamlessly moving in late-comers. You will undertake practical exercises on taking comprehensive notes and discuss techniques for turning these notes into clear, concise and accurate minutes that clearly identify actions and responsibilities.

Your comprehensive programme includes: • Learning about various types of meetings and your activities in formal and informal meetings • Checklist of the key things to arrange for a meeting • Understanding the notice of a meeting, the meeting agenda and guidelines for distribution • Understanding what people need minutes for and the importance of keeping them short and punchy • Practical minute taking skills to allow you to notate discussions, procedures and action points • Understanding common meeting jargon • Preparing different types of minutes and what you need to do differently for each of these • Distributing and follow up of meeting action points

1 Day

JHB: 5 Mar 2015 JHB: 27 Jul 2015 PTA: 13 May 2015 CT:

13 Mar 2015

DBN: 17 Feb 2015 DBN: 22 Jul 2015

Key Skills for Effective Business Secretaries Price: R4, 450 Excluding VAT Organisations rely on their secretaries to do far more than just answer phones and take messages. These days, secretaries need a range of people, communication, organisational, technical and stress management skills just to get through a day’s work. While secretarial colleges provide valuable training, they cannot fully prepare a secretary for the practical challenges of business today. This practical 2 day seminar identifies key areas you need to master to excel in the administrative support role. Areas covered include: time management, efficient filing systems, professional communication, managing meetings and minutes, writing efficient reports, professional office conduct and developing a strong and successful working relationship with your boss.

Your comprehensive programme includes: • • • • • • • • • •

Techniques to work successfully with your boss Ways to get tasks organised and work smarter Discovering efficient filing and other systems Handling office conflict and difficult people Finding data on the internet and other useful IT tips Improving the professionalism of your emails, memos and other forms of writing Organising and managing various types of meetings and understanding why we need action minutes The secrets behind creating fantastic looking reports and proposals Simple stress management techniques Professional office conduct and communication

2 Days

JHB: 10-11 Feb 2015 JHB: 4-5 Jun 2015 PTA: 23-24 Apr 2015 CT:

22-23 Apr 2015

DBN: 17-18 Mar 2015

Effective Business Writing for Secretaries Price: R4, 450 Excluding VAT For a professional secretary striving for excellence in the corporate world, clean and concise communication between you and your manager/department is vital for success. The majority of your daily work consists of communicating with others, mostly in writing. One of your main responsibilities is to ensure all written communication being sent sets the right tone, is professional and flawless! This practical 2 day course will give you the tools you need to always produce the best written communication with the highest readability. You will learn a range of techniques and skills to ensure you always pass the “quality check” of good writing by generating documents that are clear, concise, powerful, and correct.

Your comprehensive programme includes: • Understanding and improving all forms of written business communication – from reports to emails • How to use a rough draft to focus your thoughts • Utilising the different business formats and layouts • Ways for keeping your writing simple, professional and readable to ensure it is not misunderstood • Utilising punctuation to focus the attention on what is important for the reader to understand • Techniques for using formatting to enhance the impact of any document • Tips to make sure your writing achieves its purpose • Methods for compiling concise and clear e-mails • Before you send – proof read, spell check, evaluate

2 Days JHB: 24-25 Feb 2015 JHB: 25-26 Jun 2015

Secretarial Courses Event Management for Marketing and Office Professionals Price: R4, 450 Excluding VAT Arranging an event sounds exciting and fairly straight forward – until you begin, and realise that you may have really caught a tiger by the tail! The unfortunate reality is that without significant forethought and planning, what could have been a resounding success could well become an outright disaster! As a marketing or office professional, your role has grown substantially, and you are expected to handle your daily duties, as well as plan, co-ordinate and run events without any a lot or training or experience. This intensive 2 day course will show you the A-to-Z of organising any event. You will learn how to practically apply project management, budgeting and organisational techniques to your plan so that your event runs smoothly and you can calmly manage any unexpected surprises.

Your comprehensive programme includes: • • • • • • • • • • •

Reviewing how to organise and host events Understanding your role and responsibilities Applying creativity to make your event memorable Understanding the basics of project management Discovering the various resources you can use to source venues and suppliers Tips for arranging travel and accommodation Drafting and promoting your event successfully Anticipating the needs and potential pitfalls on the day Preparing for the unexpected with back up plans Implementing your plan B’s when things don’t go according to plan Measuring and reporting on the success of the event

2 Days JHB: 9-10 Feb 2015 JHB: 14-15 May 2015 CT:

24-25 Jun 2015

MS Excel for Business and Office Professionals Price: R4, 450 Excluding VAT This hands-on training course has been specifically designed to assist you in simplifying and speeding up the tasks you perform with MS Excel every day. In just 2 days, you will discover how to refine and improve the spreadsheets that you work with to get the most out of MS Excel and save loads of time. Take this opportunity to learn easy ways to create and automate spreadsheets which will result in you being able to source and provide key information for yourself and your manager. This hands-on course will show, step-by-step, some practical ways to work with spreadsheets, sort data, insert tables and design macros and much more - all of which will save you time while increasing the quality and usability of the information you are preparing.

Your comprehensive programme includes: • Learning the A-to-Z guide of creating worksheets • Taking control of your work quality by learning how to create your own templates, toolbars and styles • Becoming a whiz with auto-filling, auto-summing and other time saving functions • Confidently using and manipulating Excel functions to take full advantage of their extra functionality • Save time by setting up your own shortcuts and create multiple linked auto updating worksheets • Managing and organising data effectively using sorting, sub-totalling, pivot tables and filtering • Unlocking the secret to successful reporting using speed macros that automate your regular reports

2 Days JHB: 19-20 Mar 2015 JHB: 18-19 Jun 2015 CT:

19-20 May 2015

DBN: 5-6 Mar 2015

MS PowerPoint for Business and Office Professionals Price: R4, 450 Excluding VAT Microsoft PowerPoint is an extremely powerful package, but most people just scratch the surface of what it can do. It is actually remarkably easy to produce a powerful, effective support to your presentation that is alive with colour and images. This 2 day, hands-on course will demonstrate step-by-step how to create Microsoft PowerPoint presentations from start to finish including the setting up of charts, slides, graphs and even incorporating advanced digital effects such as sound, embedded video, shuffling and animation. Learn how to take basic information and, using some simple rules and guidelines, turn this into an eye-catching, dynamic PowerPoint slideshow that will add value to the presenter – whether it is yourself or your manager.

Your comprehensive programme includes: • Discovering “golden rules” for planning and developing a great presentation • Creating a logical, clear flow to the slides that highlights the data • Customising your shortcuts, toolbars and templates • Guidelines for effective slide layouts and templates • Incorporating a “presentation hook” for the speaker to use to gain audience attention up front • Uncovering benefits - and drawbacks of multimedia • Avoiding “death by PowerPoint”- keeping slides simple so as not to overpower the message • Evaluating the presentation as a whole to ensure the objectives are well met

2 Days JHB: 23-24 Apr 2015

Finance, Accounts and Budgets for Secretaries and PAs Price: R4, 450 Excluding VAT As a secretary, your primary role is supporting your manager. How much better would you be able to do your job if you understood ALL the terminology and financial words used in the reports and documents you write or have to request for your manager? Financial information is not “rocket science”. Unfortunately people are often intimidated by complicated looking figures and as a result never develop the financial acumen needed. This practical 2 day course explains the terminology, purpose and uses that managers make of your company’s accounts. Once you have gained a clear understanding of how financial and accounting principles work, you will become more efficient – both at the office and at managing your own personal finances!

Your comprehensive programme includes: • Understanding the role of finance at work • Grasping the fundamentals, the terms and jargon • Discovering the logic behind financial statements and why they are so important to your company • How people use financials for business decisions • Looking at the difference between cashflow and profit • Understanding how profits are achieved, maintained and recorded in the accounts • Realising the importance of forecasts and budgets • Discovering why cashflow is so important • Using your knowledge of finance, planning and budgeting to manage your own finances more effectively

2 Days JHB: 25-26 Mar 2015 JHB: 8-9 Jun 2015 CT:

14-15 Apr 2015

DBN: 4-5 May 2015

Secretarial Courses The Effective Executive Secretary Price: R5, 250 Excluding VAT Executive secretaries make their jobs seem easy. They assist their managers and organise schedules with confidence and aplomb. They fully understand their boss’s objectives while working closely and dynamically to support them. With remarkable communication skills, they are able to take on and handle projects on their boss’s behalf. They are always professional, competent and in control. As an executive secretary, you already have excellent administrative and organisational skills. This intensive 2 day executive secretaries course will take you beyond the basic requirements of the average secretary and show you the value-adding skills senior managers appreciate in order to leverage the greatest advantage out of your executive secretary role.

Your comprehensive programme includes: • Understanding how and why your role as an executive secretary has changed in business today • Assessing your communication style and strengths • Understanding and adding value to your boss • Successfully supporting and managing the “MeBoss” team together • Utilising techniques for effective time management • Identifying tasks that can make or break a project • Understanding client service and client value • Identifying and managing stressors that affect your role in a positive or negative way • Maintaining a professional demeanour at all times even under intense pressure

2 Days

JHB: 13-14 Apr 2015 JHB: 22-23 Jul 2015 CT: CT:

4-5 Feb 2015 8-9 Jun 2015

DBN: 23-24 Apr 2015

The Ultimate Personal Assistant Price: R5, 250 Excluding VAT The executive personal assistant is the pinnacle of the administrative support profession. Those that achieve the position need to be highly efficient, always get things done in a timeous and professional manner, assisting their boss in the utmost proficient way possible while remaining organised under pressure. This intensive 2 day international course, developed by the UK based Adam Fidler and delivered by a top South Africa consultant, has been designed to allow senior secretaries and PAs the opportunity to consider what it takes to be the “ultimate” support to their managers. The course is full of useful advice, real life examples and practical exercises to make this one of the most useful courses you will ever attend!

Your comprehensive programme includes: • Realising how international PAs see their role • Re-defining the executive assistant’s position • Evaluating your personal values, beliefs and motivation in relation to your job • Uncovering an executive behaviour model that you can use to support your demeanour at all times • Advanced dairy management and daily routines • Managing meetings, agendas and correspondence • Techniques for working smarter with IT systems • Building working relationships with everyone • Keeping focused while working under pressure • Advanced “boss” management - setting boundaries and developing an effective working relationship

2 Days JHB: 22-23 Jan 2015 JHB: 11-12 Jun 2015 CT:

5-6 May 2015

The Professional Office Manager Price: R5, 250 Excluding VAT To competently fulfil the role of office manager in your organisation you need to combine a diverse range of responsibilities and skills to ensure that office processes and activities are efficiently managed. This 2 day professional office manager course will equip you with essential skills and techniques for getting the job done by focussing on a range of practical administration and people management skills that are needed in this role. This highly practical course will assist you in various ways, empowering you to: make your office more organised, reduce costs, keep suppliers on track and on budget, and handle the everyday conflict issues that, if not dealt with, can lead to aggravation from the other employees.

Your comprehensive programme includes: • Identifying your role as an office manager and what your company requires of you • Moving from administrator to office manager • Getting to grips with service level agreements and performance contracts • Writing clear office policies and procedures • Understanding your company’s objectives, policies, procedures and protocols • Evaluating supplier offerings, sourcing competitive quotes and negotiating favourable rates • Ensuring staff understand what’s expected of them and creating a positive office environment • Resolving common issues with effective solutions

2 Days JHB: 26-27 Jan 2015 JHB: 21-22 May 2015 PTA: 29-30 Jul 2015 CT:

23-24 Jul 2015

The Effective Public Sector Executive Secretary and PA Price: R5, 250 Excluding VAT Public sector executive secretaries and personal assistants play a vital role in the success of government business, and need specialised skills to perform at an executive and ministerial level. Not only are you required to function efficiently at an executive level, but you are also entrusted with basic managerial functions, to assist in the smooth running of your department. To ensure that you are equipped with the necessary tools to excel in your position, you need to master a host of skills including: providing executive support to your manager/s, communicating clearly, managing time and stress, handling conflict and setting an example to your junior colleagues. Attend this practical 2 day course and discover how to truly shine as an executive level Public Sector support specialist!

Your comprehensive programme includes: • Understanding how and why your role as an executive secretary in government has changed • Realising the vital part you need to play in ensuring effective and world Class public administration • Incorporating the 8 Batho Pele principles into your daily tasks to ensure career excellence • Assessing your support style and building on your strengths while eliminating any weaknesses • Understanding the importance of service & client value and some easy “public relations” techniques • Maintaining a professional appearance at all times • Mastering the complete range of support responsibilities that make a top executive secretary

2 Days

PTA: 17-18 Feb 2015 PTA: 22-23 Jun 2015

RPL Learnerships and PACSA 2015 Guided RPL Learnership in Business Administration Services Level 3 Price Per Person: R15, 750 ex VAT 3 or More: R14, 175 ex VAT

This RPL (Recognition of Prior Learning) Learnership allows companies to send administrative staff with 1 - 2 years’ work experience on 6 assessment preparation workshops , where they take part in guided discussions and assessment briefings designed to assist them in completing a Portfolio of Evidence on their administration skills. These PoE’s will be assessed and moderated, and if found competent, delegates will receive a National Qualification. RPL3 1

Areas covered: • • • • • •

Teamwork management Managing reception Events management Business numeracy Office management Business communication

Learners need at least a Grade 10 (Std 8) with 1 - 2 year’s experience in an administrative role. They need to be competent at a Grade 10 Standard Grade in maths and literacy (NQF 2)

Mar – 15

Apr – 15

RPL3 2

Jun – 15

Jul – 15

Aug – 15

Sep – 15

Tax rebates, SDL Claims and Grants for Learnerships may include:

Qualification ID: 67465 – NQF 3 Duration: 6 ½ days over 12 months Credits: 121

• Learnership allowance of up to R50, 000 per learner claimed as a tax rebate (Section 12H of the Income Tax Act) • Mandatory and PIVOTAL Grant against your Skills Development Levy up to R15, 750 per learner • Possible SETA Discretionary Learnership Grant of up to R25, 000 per learner • The full amount spent for black learners is admissible for your B-BBEE score card audit

Oct – 15

Nov – 15

Jan – 16

Feb – 16

Apr– 16

Guided RPL Learnership in Business Administration Services Level 4 Price Per Person: R16, 250 ex VAT 3 or More: R14, 625 ex VAT

This RPL (Recognition of Prior Learning) Learnership allows companies to enrol more experienced Administrative professionals (minimum of 3 years work experience and Matric) on a programme that consolidates and recognises their work experience. Delegates attend 5 assessment preparation workshops where they take part in guided discussions and assessment briefings designed to assist them in completing a Portfolio of Evidence on their administration skills. These PoE’s will be assessed and moderated, and if found competent, delegates will receive a National Qualification. Areas covered: • • • • • •

Personal effectiveness and ethics Administration and finance services Managing contracts and developments Working as a team member Effective communication and reporting Second language (self study if not passed at Matric)

Learners need a Matric with 2 languages passed as well as 3 years experience. They also need to be computer literate or complete the RPL Level 3 Learnership

Tax rebates, SDL Claims and Grants for Learnerships may include:

Qualification ID: 61595 – NQF 4 Duration: 5 ½ day s over 12 months Credits: 140

• Learnership allowance of up to R50, 000 per learner claimed as a tax rebate (Section 12H of the Income Tax Act) • Mandatory and PIVOTAL Grant against your Skills Development Levy up to R16, 250 per learner • Possible SETA Discretionary Learnership Grant of up to R25, 000 per learner • The full amount spent for black learners is admissible for your B-BBEE score card audit

RPL4 1 May – 15

Jun – 15

Jul – 15

Sep – 15

Oct – 15

Nov – 15

Dec – 15

PACSA 2015 – Sun City

Jan – 16

Feb – 16

Professional Administrators and Secretaries Conference in South Africa Date: 2- 4 November 2015 Venue: Sun City Price: From R9, 850 Ex VAT

Once again we are planning THE secretaries’ event of the year. It will be residential, there will be a fantastic line of speakers, lots of focused sessions, free time to relax, and loads of fabulous gifts and prizes! Put these dates in your diaries now, and watch your inbox for more details.

Scenes from PACSA 2014

Attend PACSA 2015 and gain: • Real skills training that you can use immediately when you return to the office • Tailored content-driven sessions to ensure that the topics covered are relevant and helpful to you • Luxurious accommodation and conference facilities to ensure your comfort • High profile speakers, celebrities and content specialists • An opportunity to meet fellow administrative professionals, so you can share ideas and hopefully make new lasting friendships • Time away from the office, so you can focus on gaining maximum

YES! I’d like to book for the following CBM Training course... Please contact us on 011 454 5505 or send your info to info@cbmtraining.co.za or fax this form to us on 086 687 2468. Note: an extra charge of R250 (ex VAT) per day will be charged for Halaal or Kosher meals. Tick this box if you want an on-site programme specialist to contact you for an ON-SITE QUOTE. Then kindly complete the “COMPANY” section in the block below public course delegate details. *** PLEASE DO NOT REMOVE THE LABEL***

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