MFDA Bulletin Spring 2022

SPRING 2022

BULLETIN

PUBLISHED QUARTERLY FOR MINNESOTA FUNERAL DIRECTORS ASSOCIATION MEMBERS

DON ’T DE L AY R EG I S , T TODAYE R !

2022 CONVENTION DETAILS INSIDE SPEAKERS, NETWORKING EVENTS & MORE!

Also inside: Photos from the Frunge Fundraiser • FEMA’s COVID-19 Funeral Assistance Program

Change Service Requested Minnesota Funeral Directors Association 7046 East Fish Lake Road Maple Grove, MN 55311

MFDA Bulletin

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Minnesota Funeral Directors Association MFDA BOARD OF DIRECTORS President Kelly J. Kelly Ranfranz and Vine Funeral Homes Kasson, MN kjkell0803@yahoo.com

Secretary Joe Mahn Mahn Family Funeral and Cremation Services, Red Wing, MN jmahn62@hotmail.com

Treasurer Brian Dingmann Dingmann Funeral Care Burial & Cremation Services, Annandale, MN brian@dingmannfuneral.com

Past President Chris Jacobson Fredrikson-Ganje Funeral Home Ada, MN chris.jacobson@tlcofduluth.com

DISTRICT DIRECTORS Peter Macken (District 1) Macken Funeral Home Rochester, MN peter@mackenfuneralhome.com Kevin Satre (District 2) Mankato Mortuary Mankato, MN kevin@mankatomortuary.com Jeff Hartquist (District 3) Hartquist Funeral Home Luverne, MN hartquistluverne@gmail.com Kyle TeBeest (District 4/5) Anderson-TeBeest Funeral Homes Montevideo, MN kyle@andersontebeest.com Jordan McReavy-Seitz (District 6/7) Washburn-McReavy Funeral Homes Minnespolis, MN jordan@wmchapels.com Sara Thompson (District 8) Patton-Schad Funeral & Cremation Services Sauk Centre, MN sthompson@pattonschad.com

POLICY BOARD REPRESENTATIVE Leif Larsen Green-Larsen Mortuary International Falls, MN larsen_625@msn.com

PAST PRESIDENT REP Ken Peterson, CFSP

Johnson-Peterson Funeral Home White Bear Lake, MN petersonkb@gmail.com

STAFF Darlyne Erickson, CAE Executive Director 763-416-0124 612-940-8169 (cell) info@mnfuneral.org

Executive Director’s Report......................................4 President’s Message..................................................5 Upcoming Events.......................................................5 Legislative Update.....................................................6

2022 MFDA Convention Guide................... 7-14 Keynote Speakers..................................................8 Registration Form..................................................9 Sponsors..............................................................10 Schedule-at-a-Glance..........................................10 Exhibit Hall Hours................................................ 11 Treasure Bingo..................................................... 11 Party Your Heart Out! Social............................... 11 Educational Sessions...................................... 12-13 Convention Hotel................................................14 Crematory Certification Program........................14 MFDA Brochures & Forms Order Form...................15 U of M Mortuary Science Update............................16 2022 Fringe Fundraiser............................................18 Federated Risk Management Corner......................19 Lifesource Update....................................................20 FDL Encore Livestreaming Service..........................20 FEMA COVID-19 Funeral Assistance Program........21 Book Review: “Welcome to the Grief Club”...........22 MFDA Career Center...............................................23 In Memorium...................................................... 24-26 2022 MFDA Allied Members...................................27

Amy Beckham (Administrative) amy@mnfuneral.org

Maria Olaez (Accounting) admin@sapphyregroup.org

Kathy Sheridan (Membership/Convention) kathy@mnfuneral.org

Miki Tufto (Communications/Convention) mtufto@mnfuneral.org

Who We Are: Minnesota Funeral Director’s Association (MFDA) is the statewide resource dedicated to supporting our member’s growth professionally, ethically, and operationally.

What Is Our Mission: Our mission is to

enhance and support funeral service excellence through our programs, legislative representation and service to Minnesotans.

How We Accomplish This:

Open (District 9) Allison Cease (District 10) Cease Funeral Home Bagley, MN ceaseallison@gmail.com David Huso (District 11) Rowe Funeral Home Grand Rapids, MN husodavid@yahoo.com

In This Issue

7046 East Fish Lake Road Maple Grove, MN 55311 p: (763) 416-0124 • f: (763) 416-0124 e: info@mnfuneral.org www.mnfuneral.org

• Essential and enduring principles that guide our organization’s behaviors and actions • Advancing the value of funeral service consistent with the changing needs of society • Advocacy on behalf of consumers and members • Visionary leadership trust and confidence in staff and volunteer leadership • Promotion of integrity; honest and ethical behavior within the funeral industry • Collaboration with others in the interest of consumers and members • Recognize the importance of education as a vehicle to enhance both public service and public image

The MFDA Bulletin is published quarterly for MDFA members. Copyright ©2022 MFDA Service Corporation. All rights reserved. No part of this publication may be reproduced by any means without prior written permission of the publisher. Advertising opportunities are available by contacting MFDA to request an ad rate sheet. Please e-mail the ad to info@mnfuneral.org, fax or mail to the fax number or address listed above, along with the desired run time of your ad.

www.mnfuneral.org 3

Executive Director’s Report

By Darlyne Erickson. CAE

MFDA Takes Lead in REGIONAL LEADERSHIP ACADEMY The National Funeral Directors Association (NFDA) have initiated four regional task forces made up of representatives from State Funeral Directors Associations around the country. The four regions, East, South, West and Midwest, will each share a leadership academy with curriculum specific to funeral service in that specific part of the country.

As MFDA’s executive director, I will be coordinating with the Midwest Region Leadership Academy with five to seven other associations interested in partnering with us. This will be a much more cost-effective way for MFDA to

sponsor several young funeral directors each year to develop into future leaders in their communities, their funeral homes and in the association.

• solicit regional sponsorship to keep the program cost low for participants and help grant write • help recruit participants and produce a successful program for future leaders.

The program will be written and facilitated by Bruce Matza and Chad Weinstein, who conducted the MFDA Academy several years ago.

We hope to have the Midwest Region Leadership Academy up and running during this calendar year.

Along with Bruce and Chad, we are working on the following areas to create the Midwest Region Leadership Academy:

The four regions, East, South, West and Midwest, will each share a leadership academy with curriculum specific to funeral service in that specific part of the country.

• refine the application process • help steer customized to regional priorities for curriculum decisions

2022 MFDA BULLETIN ADVERTISING RATES Bulletin is published quarterly by Minnesota Funeral Directors Association. It mails directly to all MFDA members and is also available online for viewing. This publication features topics relevant to the funeral industry and is a great way to reach Minnesota funeral directors and staff.

FALL 2021

BULLETIN

STYLE

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PUBLISHED QUARTERLY FOR MINNESOTA FUNERAL DIRECTORS ASSOCIATION MEMBERS

Rising to the Challenge

B&W

COLOR

MFDA Allied

Non-Members

MFDA Allied

Non-Members

MFDA CONTINUES TO SUPPORT EXCELLENCE IN MN FUNERAL SERVICE

Greetings valued MFDA member!

We hope you feel MFDA is here for you and Minnesota funeral service. We look forward to your investment in the future of funeral service by renewing your 2022 MFDA membership. If you have any questions regarding membership, please contact MFDA at 763-416-0124 or email kathy@mnfuneral.org.

Darlyne Erickson, CAE MFDA Executive Director Kelly Kelly MFDA Board President

How your investment as a member of the Minnesota Funeral Directors Association supported your funeral home and your staff in 2021 and will continue to be supportive as a member in 2022:

Legal 2021 & 2022: Our MFDA General Counsel Michael Sharkey provided legal guidance for MFDA members. Mr. Sharkey serves as a resource to the association as well as our member funeral directors as a member benefit. Specifically, those firms who need mortuary law specific legal guidance, (often on short or even emergency notice) can spend up to 30 minutes getting answers they need. If a call will take more than 30 minutes of guidance, the member will be advised to retain Mr. Sharkey privately.

Legislative 2021: We continued representation of the funeral industry through our professional lobbyists, Cook Girard Associates. MFDA’s Lobbyist Joe Sellwood has built relationships

with many new legislators, furthered existing relationships, and policymakers are eager to assist MFDA with our needs at the capitol.

Mr. Sellwood continued to request greater clarity and guidance from the Department of Health.

In situations where new regulations were untenable, Cook Girard Associates quickly worked with MDH and the Governor’s Office to find solutions for funeral directors and the families they serve. Throughout the past two years, the MFDA Legislative Committee has been working on crafting changes to 149A. Working closely with Dr. Michael LuBrant and the University of Minnesota, the Legislative

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Also Inside: 2021 MFDA Convention Wrap-Up • U of M Mortuary Science Updates

By Judy Cook,Full Cook Girard Associates Page (7-1/2 w x 10 h)

Change Service Requested Minnesota Funeral Directors Association 7046 East Fish Lake Road Maple Grove, MN 55311

MFDA Bulletin

REACH KEY FUNERAL HOME DECISIONMAKERS!

4 MFDA Bulletin • SPRING 2022

Rates listed are per issue. Printed quarterly - winter, spring, summer, fall 7046 East Fish Lake Road, Maple Grove, MN 55311 Phone: (763) 416-0124 | Fax: (763) 416-0124 Email: info@mnfuneral.org | www.mnfuneral.org

President’s Message

By Kelly Kelly, MFDA Board President

All Signs Point to Spring and the 2022 MFDA Annual Convention in Red Wing!

All signs are pointing to us heading into spring here in Minnesota, even if the weather isn’t always showing it! With spring comes the return of our Annual Convention returning to a full experience with keynote speakers, breakout sessions, an exhibit hall, and an evening event with attendees and exhibitors!

Our last full convention was in Rochester in 2019 and we did enjoy a fun summer convention at Breezy Point Resort last August 2021.

Our opening Keynote Speaker Ross Bernstein, sponsored by Brown-Wilbert, is the best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning peak performance hall of fame business speaker who’s keynoted conferences for Fortune 500 companies on all seven continents and has been featured on CNN, ESPN, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times and USA Today. Ross’ program is all about the DNA of what makes champions in sports so unique and how that relates to business.

You won’t want to miss his opening keynote at 9:15 a.m. on Wednesday, May 25!

Later that afternoon there will be a panel discussion on “Building a Bridge of Care to Serve Families” where you will

Upcoming Events MFDA’s 131st Annual Convention May 24-26, Treasure Island Resort & Casino, Red Wing NFDA Crematory Certification Program May 24, Treasure Island Resort & Casino, Red Wing InSight Celebrant Training June 28-30, Crowne Plaza Minneapolis West, Plymouth Fall District Meetings September & October 2022 MFDA Preneed Insurance Course (Hybrid) October 5-6, Crowne Plaza Minneapolis West, Plymouth and via Zoom 2022 NFDA International Convention & Expo October 9-12, 2022, Baltimore, MD Watch MFDA communications and www.mnfuneral.org for more information.

Keynote speaker Ross Bernstein presents “The Champion’s Code.”

hear from industry experts who will discuss the true value of a relationship between hospice and funeral care and dive into practical tips for creating a bridge of care between the two professions that will provide a smooth end-of-life journey for grieving families. Thanks to Funeral Directors Life for sponsoring this panel discussion.

We also have amazing breakout sessions on Wednesday and Thursday that will cover all required funeral director CEU categories. Make sure to check out our Convention attendee registration packet in this Bulletin.

I’d say we all deserve a break so are you ready to relax, have some fun, and listen to live music? Join us Wednesday night for the Party Your Heart Out! event with live music by Classic American Rockers with special musical gust Bill McReavy, Jr! You’ll hear song you know and love by bands like Steve Miller Band, Fleetwood Mac, Boz Skaggs, Prince, and more, as well as new music by Bill’s band Red Stiletto! Oh, and guess what, many of the band members were former musicians of these bands. Party Your Heart Out! is also a fundraiser for Healing Hearts Connection (formerly Children’s Grief Connection) so be ready to support family grief camps by joining our fundraiser events that night.

I look forward to seeing everyone in-person on May 24-26 at Treasure Island Resort & Casino in Red Wing!

www.mnfuneral.org 5

Legislative Update

By Joe Sellwood, Cook Girard Associates

The 2022 legislative session began with significant action on issues involving funeral service. In the second week of session, legislators looked to pass certain waivers that were in place during the Governor’s Peacetime Emergency. The waivers, focusing on hospitals, long-term care, childcare, and mortuary science, had expired in August of 2021, and the new legislation would re-implement the measures through June of 2022. Following discussions with the Department of Health and legislators, the mortuary science waivers were not included in the legislation. This was the ideal outcome specifically on unlicensed removals, as policymakers wanted the issue dealt with in legislation rather than making a significant but very temporary change.

On Monday, March 7th, the House Health Finance & Policy Committee heard House File 1888 from Representative John Huot (DFL – Rosemount). MFDA’s current Treasurer and Legislative Committee Chair, Brian Dingmann, spoke on behalf of the Minnesota Funeral Directors Association against the

original HF1888 language. Dingmann did note that MFDA would continue to work with the bill’s author to try and find a solution.

After much work from MFDA, lawmakers and other stakeholders, an agreement was reached on permitting removals by individuals other than licensed funeral directors.

On Tuesday, March 22nd, the House Health Finance & Policy committee again took up HF1888, but this time it included new language only dealing with removals by unlicensed individuals.

Following MFDA’s work on the legislation, and the commitment to achieving consensus among stakeholders and legislators – the new language of HF 1888 builds on MFDA’s proposal for registered Transfer Care Specialists. The legislation now includes oversight by the Department of Health, requires supervision by a licensed mortician, and includes required training for the Transfer Care Specialist. HF 1888, now amended with the new language, passed the committee unanimously.

The following day, the Senate Health and Human Services Finance & Policy committee took up the companion bill, Senate File 1847 from Senator Mark Koran (R – North Branch) and amended it with the compromise language. The bill also extends the storage timeline for refrigerated remains and permits the cremation of limbs. The committee passed the bill with unanimous support. The bills now await action in the House Ways and Means committee and the Senate Finance committee.

The bill’s authors, Representative Huot and Senator Koran, as well as Representative Joe Schomacker (R – Luverne) who authored MFDA’s Transfer Care Specialist proposal, worked hard to gain agreement among stakeholders while finding a solution that helps the funeral profession. MFDA is thankful to these legislators for their work on this important and challenging issue.

Much remains unknown about how the 2022 session will play out. There is significant disagreement on substantial legislation dealing with the unemployment insurance trust fund, bonus pay to frontline workers, and how to spend or not spend the state’s $9.3 billion projected surplus. The legislature must complete its work by May 23rd, and the Minnesota Funeral Directors Association will continue to guide impactful policies through the remainder of the 2022 session.

Want to renew your MFDA membership online?

funeralvan.com 6 MFDA Bulletin • SPRING 2022

Visit www.mnfuneral.org and sign-in to your MFDA members-only account. Need your log-in info? Call Miki at 763-416-0124 or email her at mtufto@mnfuneral.org

DON’T DELAY REGIST , TODAYER !

C o n ve nt i o n Gu ide www.mnfuneral.org 1

Ahoy!

MAY 24-26, 2022 TREASURE ISLAND RESORT & CASINO RED WING, MN Join us for education, fun, networking, great speakers, and camaraderie as we focus on the now and “Treasure the Moment.”

2022 CONVENTION KEYNOTES Wednesday, May 25 “The Champion’s Code: Building Relationships Through Life Lessons of Integrity and Accountability from the Sports World to the Business World”

Speaker: Ross Bernstein Sponsored by Brown-Wilbert The best-selling author of nearly 50 sports books, Ross Bernstein is an award-winning peak performance hall of fame business speaker who’s keynoted conferences for Fortune 500 companies on all seven continents and has been featured on CNN, ESPN, Fox News, and “CBS This Morning,” as well as in the Wall Street Journal, New York Times and USA Today. Ross’ program is all about the DNA of what makes champions in sports so unique and how that relates to business. It’s based on a series of books he wrote in which he was able to interview more than 1,000 professional athletes and coaches that all had one thing in

8 MFDA Bulletin • SPRING 2022

common — they were all members of championship teams. In his research he concluded that the same metrics and characteristics that were common among champions in sports, were also common among peak performers in business. There are reasons certain teams win consistently, whereas others don’t... and Ross explains why. It’s based largely on the “Good to Great” concept of how the best companies are able to separate themselves from the rest of the pack through servant leadership, by creating a culture of excellence, by developing deeper relationships, and by giving extraordinary customer service.

Ross weaves sports stories, about the DNA of champions, along with stories of companies who he has worked with around the world — and shares best practice ideas on ways to overcome disruption, while ultimately building stronger relationships. At the core of his message is the simple fact that we like to do business with people who we trust, who we like, and who just “get it” — CHAMPIONS. In an engaging, provocative, and visually entertaining style, Ross will use inspirational stories and poignant life lessons from the world of sports to show attendees how to: • Create a “culture of excellence” by giving extraordinary customer service...

• Generate momentum by utilizing the “currency of karma”...

• Follow their moral compasses to win “the right way,” with respect, ethics, and integrity...

• Be better leaders and create more “buy-in” by embracing change and failure...

• Evolve from “order takers” to “trusted partners” by enhancing the quality of their relationships.

Wednesday, May 25 “Building a Bridge of Care to Serve Families” Speakers: MFDA Panel Sponsored by Funeral Directors Life Hospice care and funeral care share a common mission: to provide compassionate support and practical help to families experiencing the death of a loved one. But how do these two essential groups work together to build a bridge of care that will serve families in a seamless way? At this MFDA panel discussion, you will hear from industry experts who will discuss the true value of a relationship between hospice and funeral care and dive into practical tips for creating a bridge of care between the two professions that will provide a smooth end-of-life journey for grieving families.

2022 MFDA ANNUAL CONVENTION MAY 24-26, 2022 • TREASURE ISLAND RESORT & CASINO

REGISTRATION Please fill out the form below OR ONLINE at www.mnfuneral.org/event/convention2022 REGISTER EARLY AND RECEIVE A $25 DISCOUNT! Complete the registration form below and return it to MFDA postmarked on or before Friday, May 13, 2022 and save! Forms returned after May 14 should include the full registration fee.

_________________________________________________________________________________________________________________ Name (please print/type): Name on badge: _________________________________________________________________________________________________________________ Firm name: _________________________________________________________________________________________________________________ Address (city, state, zip): _________________________________________________________________________________________________________________ Cell Phone: ( ) Email: _________________________________________________________________________________________________________________ Registration* Please select the appropriate registration fees below.

Subtotals

❑ MFDA Member Funeral Director: $200 ($225 after May 13)

$_______________

❑ MFDA Funeral Home Preneed Counselor: $200 ($225 after May 13)

$_______________

❑ Guest**: $100 ($125 after May 13) Guest name for badge:_______________________________________

$_______________

❑ U of M Mortuary Science Student/Intern/2022 Graduate: Free ($30 after May 13)

$_______________

❑ Non-Member: $670 ($695 after May 13)

$_______________

❑ Past Presidents Breakfast (for MFDA past presidents only): $25

$_______________

❑ Wednesday Party Your Heart Out Guest***: $50 Guest name for badge:________________________

$_______________

Indicate if you’ll attend the Networking Event, as well as the number of free registered attendees with your group. ❑ Wednesday Party Your Heart Out Free registered Convention attendees # attending______ Total Enclosed $______________ q MASTERCARD q VISA q AMEX q DISCOVER q Check (Payable to MFDA) _________________________________________________________________________________________________________________ Credit card #: Exp: / CSV code: Billing zip: _________________________________________________________________________________________________________________ Name as it appears on card: Signature: _________________________________________________________________________________________________________________ ❑ Check here if you require special assistance or have dietary requirements, and attach a statement of your needs. *Registration includes daily admission to Convention program sessions/CEUs, all Exhibit Hall functions, all meals and Wednesday evening’s event. Non-Minnesota Funeral Directors who are members of their state Funeral Director Association (ND, SD, WI, and IA) can register as an MFDA Member Funeral Director. ** A Guest is a non-funeral director who is a guest of a licensed funeral director. Out of respect for our exhibitors, non-exhibiting suppliers or allied members are not allowed to register or attend the Convention. *** Wednesday Party Your Heart Out! Guest Ticket will only be allowed to attend the Party Your Heart Out! event. A wristband will be provided at MFDA’s registration desk - please pick up your wristband by 6:00pm on Wednesday. You may purchase a Wednesday Event Guest ticket for more than one person. A portion of your ticket purchase will go towards Healing Hearts of Hope to provide grief camps for families.

SEND COMPLETED FORM:

By Fax (with credit card information) to: 763-335-9844

By Mail (with payment) to: Minnesota Funeral Directors Association 7046 E. Fish Lake Rd Maple Grove, MN 55311

We’re proud to offer Minnesota CEUs in all categories required by the State of Minnesota.

NFDA’s Certified Crematory Operator Program Training will be held at Convention this year on Tuesday, May 24 – register at www.nfda.org.

THANK YOU FOR YOUR SUPPORT OF MFDA AND OUR 131ST ANNUAL CONVENTION AND EXPO!

Come aboard!

MAY 24-26, 2022 TREASURE ISLAND RESORT & CASINO RED WING, MN Join us for education, fun, networking, great speakers, and camaraderie as we focus on the now and “Treasure the Moment.”

THANK YOU SPONSORS!

SCHEDULE-AT-A-GLANCE*

(As of March 31, 2022)

Tuesday, May 24 (Pre-Convention Day)

Wednesday and Thursday Lunch Sponsor

NFDA Certified Crematory Operator Training (CCO/CCSP)

MFDA Service Corp

7:30 a.m. – 8:00 a.m........................................ NFDA CCO/CCSP Training Registration Open/Continental Breakfast (Separate registration required through NFDA at www.nfda.org)

Party Your Heart Out! Sponsors

8:00 a.m. – 4:30 p.m........................... NFDA CCO/CCSP Training 12:00 – 12:30 p.m..................... NFDA CCO/CCSP Training Lunch 9:00 a.m. – 4:00 p.m................................... MFDA Board Meeting

Wednesday, May 25 7:00 a.m. – 6:00 p.m.......................... Attendee Registration Open Keynote Speaker Ross Bernstein Sponsor

7:30 – 9:00 a.m............................. Attendee Continental Breakfast 8:00 – 8:50 a.m............................................ OSHA Training (1 CEU) 8:00 – 8:50 a.m.......................................Past Presidents Breakfast

General Session – “Building a Bridge of Care to Serve Families” Sponsor Funeral Directors Life

Wednesday Continental Breakfast Sponsor

9:15 – 10:50 a.m..... Keynote: Ross Rosenberg (2 Professional Practices CEUs) 11:00 – 11:50 a.m......................................... Breakout Sessions (2) 12:00 – 1:20 p.m....... Lunch/Business Meeting/Officer Installation/ 50 Year License Awards - Sponsored by MFDA Services Corp

Kelco Supply Company

1:30 – 2:20 p.m. ............ MFDA Panel Session (1 Professional Practices CEU)

Thursday Continental Breakfast Sponsor

2:30 – 5:30 p.m....... Exhibit Hall Open w/Cash Bar and Appetizers (1 General CEU – must complete entire Treasure Bingo card and submit to registration desk to receive credit)

Maguire Refining, Inc.

Education Sponsor Dodge

Lanyard Sponsor Baines Professional Vehicles

Thur. Afternoon Refreshment Break Sponsor

7:00 – 10:00 p.m............................ “Party Your Heart Out!” Social Open to attendees, exhibitors, and paid guests

(A benefit for Healing Hearts Connection)

Thursday, May 26

Minnesota Department of Health-Vital Records

8:00 a.m. – 3 p.m............................... Attendee Registration Open

Photo Booth Sponsor

8:30 – 10:30 a.m........................Exhibit Hall Open with Breakfast/

Treasure Bingo grand prize drawing at 10:15 a.m.

Forest Lawn Memorial Park Assn

Treasure Bingo Grand Prize Sponsor Batesville

Treasure Bingo Prize Sponsor ELCO Mutual Life & Annuity

10 MFDA Bulletin • SPRING 2022

10:30 – 11:20 a.m......................................... Breakout Sessions (2) 11:30 a.m. – 12:30 p.m..... Attendee Lunch/Service of Remembrance 12:30 – 3:20 p.m.......................................... Breakout Sessions (2) 3:30 p.m. – 4:30 p.m.................................... OSHA Training (1 CEU)

Bingo EXHIBIT HALL HOURS Wednesday, May 25 2:30 – 5:30 p.m. | Exhibit Hall Open Cash Bar and Appetizers

PLAY TO WIN THE $500 Grand Prize!

PLAY TREASURE BINGO Join us in the Exhibit Hall and play Treasure Bingo! Engage with exhibitors to learn more about their companies and then ask for their secret words to make a traditional Bingo on your card. Turn in your card to pick up another one and complete another Bingo!

Want to receive 1 General FD CEU?

Thursday, May 26

Complete the entire Bingo sheet by visiting all the exhibitors on your page and turn it in to get your 1 CEU.

8:30 – 10:30 a.m. | Exhibit Hall Open Breakfast served in the exhibit hall Sponsored by Maguire Refining 10:15 a.m. $500 Grand Prize awarded for Treasure Bingo (must be present to win) Sponsored by Batesville

All cards will be entered into drawings for prizes! Completed cards must be turned into the registration desk by 10:00 a.m. on Thursday, May 26 to be entered for the Grand Prize drawing at 10:15 a.m. Must be present to win!

Sponsored

by Batesville

Wednesday, May 25 7:00 p.m. – 10 p.m.

Island Event Center Treasure Island Resort & Casino, Red Wing

Thank you to our generous event sponsors WashburnMcReavy, Funeral Directors Life, Passare, Wieser Company, and MAS Communications

Music by Red Stiletto featuring Classic American Rockers Join us for a well-deserved break from funeral service for an evening of good times and live music, dancing, drinks, and fun supporting Healing Hearts Connection.

The Classic American Rockers are a classic rock band made up of musicians who have toured or recorded with some of the biggest names in show business, including Bob Dylan, Steve Miller, Boz Scaggs, Kenny Loggins, Prince, Jackson Brown, The Pretenders, Stevie Nicks, Peter Frampton, John Mayer, and Dave Mason to name a few.

They’ll be playing the songs we grew up listening to.

Special musical guest is Bill McReavy, Jr. His band is called Red Stiletto, and they will be joining the Classic American Rockers. Bill is the drummer and singer, and he will be playing some of the songs off his new album.

Party attendees will receive drink tickets and appetizers, with a cash bar available.

Fundraising opportunities will be available during the evening to support Healing Hearts Connection family grief camps.

www.mnfuneral.org 11

CONVENTION SESSIONS Wednesday, May 25

Thinking It Through – Autopsy

8:00 – 9:00 a.m.

Lincoln Plain, Dodge Representative, Eastern North Dakota & Minnesota

OSHA Training Mark Arnold, OSHA Trainer 1 Body Prep or Regulations & Ethics CEU/1 OSHA CEU 9:15 – 10:50 a.m.

Keynote: The Champion’s Code Ross Bernstein 1 Professional Practices CEU SPONSORED BY BROWN-WILBERT

11:00 – 11:50 a.m.

5 Keys to Cremation Success Mike Nicodemus, of the National Funeral Directors Association 1 Professional Practices CEU With more than 50% of families nationally choosing cremation as their method of disposition it can no longer be “Business as Usual” when serving those families. The funeral director, along with the entire staff, should be aware of what it takes to serve those families properly. This 1-hour program will point out the 5 key factors that are needed to help you succeed in the world of cremation and why your families would choose you over your competitor. Good customer service isn’t the only reason when it comes down to whether a family will decide to use you or the funeral home down the street. What other factors help a family decide who handles their loved one at the time of death? Are you the cremation expert in your area or do you just go through the motions because it’s just a cremation family?

This program will show you what it takes to help single you out as the “go to” funeral home when it comes to cremation.

1 Body Prep CEU THINKING THROUGH IT takes you step by step through an embalming of an autopsy case where embalming was delayed for several weeks. It covers the proper procedures that should be taken starting with your pre-embalming analysis, treatment of problem areas, injection along with suggested chemical solution mixtures and reconstruction of the deceased after embalming has been completed.

The presentation covers several tips that will help the embalmer maximize preservation and viewability of the deceased.

12:00 – 1:20 p.m.

Lunch / Business Meeting / Officer Installation / 50 Year License Awards SPONSORED BY MFDA SERVICE CORP

8:30 – 10:30 a.m.

Exhibit Hall Open with Breakfast (Treasure Bingo drawing at 10:15 a.m.)

10:30 – 11:20 a.m.

Offering the Gift of a Final Goodbye Martha Thayer, Emeritus Professor of Mortuary Science at Arapahoe Community College, and Teaching Specialist at the University of MN Program of Mortuary Science 1 Professional Practices CEU This presentation will identify ways to discuss and present final viewing options for families including: Identify why people don’t view. Present talking points to overcome common objections. Review viewing options.

Discuss benefits to the family and the funeral home. Preparing for an identification viewing or embalming.

1:30 – 2:20 p.m.

Firefighter Line of Duty and Non-Line of Duty Deaths

MFDA Panel: “Building a Bridge of Care to Serve Families”

Dale Specken and Jay Wood of the Minnesota Fire Service Foundation

MFDA Panel

1 Professional Practices CEU

1 Professional Practices CEU 2:30 – 5:30 p.m.

Exhibit Hall Open with Cash Bar & Appetizers 1 General CEU (Must complete entire Treasure Bingo card and submit to registration desk to receive credit by 10:15 a.m. on Thursday.)

7:00 – 10:00 p.m.

Party Your Heart Out! Social A benefit for Healing Hearts Connection

Open to attendees, exhibitors, and paid guests.

SPONSORED BY WASHBURN-MCREAVY, FUNERAL DIRECTORS LIFE, PASSARE, WIESER COMPANY, AND MAS COMMUNICATIONS

12 MFDA Bulletin • SPRING 2022

Thursday, May 26

This session will have what the Minnesota Fire Service Foundation is and what we can do to assist in if it is a firefighter death. We will discuss: • Who is the Minnesota Fire service Foundation?

• How the foundation can assist the family with planning the fire elements of the funeral?

• How the foundation can be involved in the planning and elements the day of funeral.

• Ceremony and protocols book.

• How we can assist with movement of the body and honors to the fallen.

• Equipment that we can bring to assist in the funeral.

• That the Minnesota Fire Service Foundation will not come in and take over any aspects of the planning.

CONVENTION SESSIONS Thursday, May 26

1:30 – 2:20 p.m.

2:30 – 3:20 p.m.

11:30 a.m. – 12:30 p.m.

“They don’t need to see that.”

How to Talk about Kids at Funerals

Cyber Security

SPONSORED BY MFDA SERVICE CORP

Jessica Moujouros, Executive Director of Healing Hearts Connection

1 Professional Practices CEU

12:30 – 1:20 p.m.

1 Professional Practices CEU

Recruiting and Retaining Top Talent: Challenges Facing Funeral Service Employers, and Solutions for Effectively Meeting Workforce Demands

In this session, we’ll learn why children should be present at funerals, and how to explain this to grieving adults. We’ll talk about ways children can participate in funerals, and how to help adults prepare children for visitations and funerals.

We will reserve time for audience participation. There will also be free cookies and beer...ok, I’m kidding about the cookies and beer.

Lunch / Service of Remembrance

Michael LuBrant, Director of the Program of Mortuary Science at the University of Minnesota, mortuary science staff, and program students 1 Professional Practices CEU Topics to be discussed: Profile of students pursuing mortuary science education today. What are students looking for in - and from - work.

How to connect and network with students and recent graduates.

Ideas for retaining key employees.

Approaches to addressing conflict in the workplace. Recommendations for proactive recruiting strategies.

Embalming Infants & Children: One of the Most Difficult Parts of the Job Lincoln Plain, Dodge Representative, Eastern North Dakota & Minnesota 1 Body Prep CEU Without reservation, it can be said that most funeral service practitioners will agree that caring for infants and children is truly one of the most challenging duties as a funeral professional. Lincoln Plain will teach techniques for treating infants and children with a positive outcome and application of cosmetics to help create a good memory picture, their ultimate goal.

Matthew Specht, Account Executive at Federated Insurance

Hardly a day goes by that we don’t hear about a security breach or incident involving the loss of sensitive data to hackers. We will discuss several layers of risk management that will help reduce a business’s exposure, as well as coverage options available to transfer this risk to an insurance carrier. Cyber-crime is the fastest growing and most dynamic exposure in business today. We’ll address strategies to minimize that risk.

3:30 – 4:30 p.m.

1:30 – 3:20 p.m. (must stay in breakout to receive 2 CEUs)

Business and Funeral Service Ethics: The Good, the Bad, and the Ugly

OSHA Training Mark Arnold, OSHA Trainer 1 Body Prep or Regulations & Ethics CEU/1 OSHA CEU

Michael Sharkey, Shareholder/Chair of the Mortuary Practice Law Group at Cousineau, Van Bergen, McNee & Malone, P.A., and MFDA General Counsel 2 Regulations & Ethics CEUs (must stay in breakout to receive 2 CEUs, partial credit will not be given) This two-hour long presentation will be taught by Socratic Method in which the audience attendees drive the conversation, discussion, and debate with Mr. Sharkey serving as a facilitator. Sharkey will present a framework and basis for both general business ethics and use the NFDA’s model Ethics Code to set up a manner by which we can discuss the subject matter. He will present various funeral service ethical fact patterns, every one of which comes from his personal experience and practice as a mortuary law attorney, for discussion. The goal is to have a truly interactive back and forth not just with Sharkey as the presenter but among the participants as well.

www.mnfuneral.org 13

CONFERENCE HOTEL HOTEL RESERVATIONS Treasure Island Resort & Casino in Red Wing will have rooms available at a discounted Convention rate of $119 per night plus $10 resort fee per room per day and 12.875% tax.

Parking is free. To make reservations, use group code MN Funeral Directors Association and call directly 651-3886300 or toll free 888-867-7829 to book in the block. Room block is held until Saturday, April 23. Cancellation wfor hotel rooms is 24 hours prior to check in.

HOTEL FEATURES: • Connected to Treasure Island Resort & Casino • Complimentary wireless internet in guest rooms and public spaces • Bowling alley on-site

SAVE TIME, REGISTER ONLINE: www.mnfuneral.org/event/convention2022

NFDA CREMATION CERTIFICATION PROGRAM TRAINING THE RECOGNIZED CERTIFICATION STANDARD FOR FUNERAL SERVICE PROFESSIONALS

Tuesday, May 24 | TREASURE ISLAND RESORT & CASINO Separate registration required through NFDA at www.nfda.org.

Cremation litigation is on the rise. Protect your firm through cremation due diligence practices and provide your families with the best cremation service possible. This program offers a musthave certification for everyone offering cremation to the families they serve. Whether you currently own or operate a crematory, are thinking of opening one, or want to evaluate a third-party crematory, this training is necessary for your success.

The recognized certification standard for funeral service professionals, NFDA’s Cremation Certification Program covers best practices for safe, proper, and ethical crematory operations, excellence in service to cremation families, and much more.

14 MFDA Bulletin • SPRING 2022

SCAN QR CODE TO GO TO MFDA REGISTRATION PAGE

Attendees may choose the designation they will earn upon successful completion of the program: • CCSP - Certified Cremation Services Provider: For funeral directors and staff that offer cremation services through the use of a third-party crematory • CCO - Certified Crematory Operator: For crematory owners and/or operators Cremation Certification seminars are approved for up to 7 CE hours for in-person and virtual courses and up to 6 hours for online courses by APFSP and most state licensing boards.

MFDA Order Form

P: 763.249.0393 Ι E: kaasen@cii4print.com Ι F: 763.249.0394

Brochures

Package Quantity Price Per Tax Per Size Ordered Package Package

Description of Item Straight Answers About the Funeral Why Pre Arrange and Pre Fund Funeral When Death Occurs Away From Home Medical Assistance Limits on Funeral Pre-Arrangements Cremation - A Choice With Many Options Value of a Funeral One Time Logo Set-Up Fee

Forms

50 50 50 50 50 50 1

$25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $50.00

$1.85 $1.85 $1.85 $1.85 $1.85 $1.85 N/A

Package Quantity Price Per Tax Per Size Ordered Package Package

Description of Item Irrevocable Trust Agreements Statement of Funeral Goods and Services Written Authorization to Embalm Certification of Removal

50 50 50 50

Method of Payment qInvoice me directly qPay by credit card

$30.00 $30.00 $30.00 $25.00

Total

Total

$2.18 $2.18 $1.82 $1.82 Subtotal

Handling and Shipping (see below) Total

For your convenience, we accept Mastercard, Visa and American Express. Please indicate method of payment below.

Your credit card statement will indicate Contemporary Images as the payee. qVisa qMastercard Credit Card Number

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Signature______________________________________________________ Shipping and Billing Information Name: ___________________________________________________ Funeral Home: _____________________________________________ Address: __________________________________________________

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Handling / Shipping Calculator Order Amount $0 - $50 $51 - $100 $101 - 150 $151 - 200

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U of M Mortuary Science Update

By Michael LuBrant, Program Director

Hello Colleagues!

conducted a research study on issues relating to licensure and professional practice in Minnesota. The results of that research were presented to practitioners this past February as part of a 2-CEU webinar. We had over 200 attendees who participated via Zoom. In addition to my presentation, MFDA representatives discussed implications of the research for public policy, in the context of 149a.

Currently, the results of this research are being used to create new laws and policies that will help funeral directors in

high-quality continuing education to our alumni and practitioners working in funeral service. As many of you know, last year, in partnership with MFDA, I

At the time of this writing, it looks like MN 149a will be revised later this year to allow for unlicensed individuals to perform removals. Assuming there are

no changes to the draft language of the current bill (and also that the bill passes Greetings to you all from the Program of and is signed into law), a requirement Mortuary Science here at the U! As the for becoming a transfer care specialist days get longer and the temperatures (TCS) will involve seven hours of training, begin to warm up, we are excited to through an educational program to be share with you many updates and news approved by the Commissioner of Health. items relating to our program.

I have been working closely with MFDA, Commencement Ceremony faculty, staff, the Medical School, and For the first time in two years, we will other stakeholders to ensure that the once again be back on campus for Program of Mortuary Science here at the graduation! As you may recall, in 2020, U is able to create and offer training of as a result of COVID we had to host our the highest quality to meet the needs of commencement gathering funeral service professionals. online. The event included a We envision an online training small “gift giving” ceremony class that will be delivered with students and faculty (and asynchronously (i.e., to be led by faculty member Judge available whenever someone Doug Meslow), held remotely wants to take it), and built via Zoom. Last year, we were to include, at a minimum, able to hold an outdoor all required subjects to be ceremony at beautiful presented in the proposed Lakewood Cemetery, which revisions to 149a. Work has allowed families to gather already begun on creating MFDA and the Mortuary Science Dept. presented results from their in-person with graduates. this course, and we welcome research study on issues relating to licensure and professional practice Members of the classes of any questions and/or in Minnesota via Zoom in February.

2020 and 2021 were able to suggestions you may have! attend the Lakewood ceremony, and it More information will be presented via their daily work serving families across was great to have graduates from both our website (www.mortuaryscience.umn.

Minnesota. Our goal is to offer more classes together for that special day. edu) and also sent out to practitioners continuing education presentations This year, we will once again return to via email. (Note: If you are not currently (remotely, via Zoom) every one to two the Coffman Memorial Union for our receiving emails from us, please let us months, so please reach out to me (mpl@ ceremony and reception events honoring know and we will be sure to add you umn.edu) if you have any questions and/ the Class of 2022. We look forward to to our mailing list - just send a note to or ideas for topics you would like to see welcoming graduates and their families mortsci@umn.edu) And as always, please as part of our CEU events. And if you to campus for what we know will be a reach out to me with any questions you miss an event, fear not! We post them beautiful and memorable ceremony and may have! online on our website, and you can find them here: https://med.umn.edu/ day for celebration.

We look forward to seeing many of you at mortuaryscience/professional-resources the upcoming MFDA Convention in May Community Outreach and Professional (look under “Past Webinars) at Treasure Island. Be well, and have a Development wonderful spring!

Transfer Care Specialist Training We continue in our efforts to provide All best, Michael LuBrant Director - Program of Mortuary Science University of Minnesota

Currently, the results of this research are being used to create new laws and policies that will help funeral directors in their daily work serving families across Minnesota.

16 MFDA Bulletin • SPRING 2022

Michael D. Sharkey, Esq., CFSP, CCO Chair, Mortuary Law Practice Group Attorney • Funeral Director

Attorney Sharkey provides advice, counsel and litigation services for funeral homes, cemeteries, and crematories.

952-525-6990 msharkey@cvmmlaw.com John Maguire President

www.cvmmlaw.com

1290 - 81ST AVE. N.E. MINNEAPOLIS, MN 55432 763-786-2858 800-486-2858 FAX 763-786-7793 john.maguire@maguireref.com www.maguireref.com PRECIOUS METAL REFINING

Like you’re there for your families, we’re there for you!

Like you’re there for your families, we’re there for you.

We’re Proud To Support Minnesota Funeral Homes!

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Plus many other local initiatives including those supported by, the MFDA Leadership Academy, the Children’s Grief Connection, and the University of MN Mortuary Science Program.

As a Minnesota based company, Kelco® is there to support you and offer a wide range of products you need to operate your funeral home.

Many of these products are produced right here in our great state!

Support your local supplier - Buy From Kelco®!

ALICIA CARR, OWNER

800-328-7720 • KelcoSupply.com • KelcoUrns.com www.mnfuneral.org 17

Frunge Fundraiser a Huge Success

Big name change announcement made at event The Children’s Grief Connection’s 13th Annual Frunge was an amazing success thanks to our 90+ Frungers who braved jumping in frozen Lake Waconia on Saturday, March 5 at Lola’s Lakehouse, as well as everyone who donated and supported our Frungers! The CGC’s Frunge goal of raising $100,000 was reached and exceeded!

A big announcement happened at the Frunge regarding the rebranding of the CGC – they are now the Healing Hearts Connection (HHC)! Join us at MFDA’s Convention on Wednesday, May 25 at Treasure Island Resort & Casino to learn more about Healing Hearts Connection at the Party Your Heart Out! event benefitting HHC.

Children’s Grief Connection is now Healing Hearts Connection

Team Kelco

Team Hoff

Team FDLIC

Waconia Fire Dept. & Hope

Teams Sharkey & Dingmann

Team Worlein Funeral Home, Lincoln Plain

Ice cutter volunteer, Scott Tufto

Frunge organizers and attendees

18 MFDA Bulletin • SPRING 2022

Jay Dietz

Team Ben & Darryl

A Company Vehicle Crash Could Impact Everyone A devastating company vehicle crash can leave a lasting impact at your business in more ways than you may realize. Businesses may need to consider the negative repercussions stemming from “social inflation,” or, negative public sentiment and mistrust towards businesses among jury members. They may also need to contend with “nuclear verdicts;” an award that is significantly higher than would be expected given the facts of the case.

In litigation, jurors are sending a clear message that businesses can be held accountable for the actions of their employee d rivers; but have you considered the long-term effects that the crash itself could have on your employees — or your business?

Employee Impact. As your most valuable asset, your employees need to understand the real dangers of operating company vehicles in order to avoid potential life-altering, or life-ending crashes.

A crash could be a traumatic experience, not only for the driver or passengers, but for their fellow employees. Knowing that one of your employees may have sustained severe injuries, or perhaps did not survive, could have a lasting impact on everyone at your business. Any injuries or long-term disabilities sustained might lead to costly workers compensation claims and settlements.

On top of that, your employee may be out of work for an extended period of time.

Business Impact. With the costs of nuclear verdicts continuing to rise, your business may be on the line as well. For example, if a jury awards a claimant a nuclear verdict, insurance may only cover a portion of that payment. The rest of the cost could go t o you as the business owner, which may lead to bankruptcy if you cannot pay — and the loss of your business and your employees’ jobs. The harsh realities of these crashes occur all too often. Using proper training and creating a strong company driving policy could help avoid crashes and help to keep your employees — and your business — safe.

Create a Strong Driving Policy. A strong policy could:     

Prohibit company drivers from using mobile devices and other distractions behind the wheel Where appropriate, incorporate driver standards and screening for company drivers Outline expectations for safe vehicle usage Clarify consequences for failure to follow the company policy Go beyond the minimum local, state, and federal laws applicable to your business

Communicate, Demonstrate, and Enforce Your Policy. Every employee should be trained, and regularly retrained, on your driving policy. Be sure to keep records of any trainings that are completed by employees. Lead by example, and present information in a fresh and memorable way to increase retention. Follow through on the consequences of consistently failing to comply with your company driving policy.

Knowing that all employees have access to life-saving knowledge can benefit their health and safety, and your company’s bottom line. A strong commitment to workplace safety, and a solid driving policy, could help prevent vehicle crashes from occurring in the first place. Evaluate your company policies, look for opportunities to reduce distractions, reinforce your safety culture, and help make the roads a safer place for everyone. Ǥ ǡ ǡ Ǥ ǡ ǡ Ǥ Ǥ Ǥ Ǥ

www.mnfuneral.org 19

LifeSource Update Romanowski and Van Waus Receive CFSP Designation MFDA is honored to present to you two new members of the funeral service profession who has obtained the designation of Certified Funeral Service Practitioner -- CFSP. Melinda Van Waus, CFSP and Kelley Romanowski, CFSP have willingly amassed 180 hours of continuing education requirements.

The Academy of Professional Funeral Service Practice, since its 1976 founding, has had as its goals: 1) to recognize those practitioners who have voluntarily entered into a program of personal and professional growth, 2) to raise and improve the standards of funeral service

and 3) to encourage practitioners to make continuing education a life-long process in their own self-interest, the interest of the families they serve, and the community in which they serve.

practitioner is required to accumulate 20 hours per year to recertify. Credits are awarded by the Academy for work leading to personal and/or professional growth in four areas:

The fact that they have joined the Academy and worked toward this goal of certification shows that they believe in continuing education, but more importantly, the goals of the Academy. To initially receive this award, the practitioner must complete a 180hour program of continuing education activities and events. In addition, the

• Academic Activities • Professional Activities • Career Review (for retroactive credit) • Community and Civic Activities Congratulations and welcome to the elite group of 22 Minnesota morticians who have earned the CFSP designation.

Funeral Directors Life Introduces New Encore Livestreaming Service Funeral Directors Life is proud to announce a brandnew livestreaming service available to funeral homes: Encore. With this service, funeral home staff can stream services in real time while recording them for families to rewatch.

“We are so excited to introduce Encore livestreaming to the profession,” said Kris Seale, President and CEO of Funeral Directors Life. “We saw a need for this type of technology, especially during the pandemic when people couldn’t easily attend funerals due to restrictions. With this service, our hope is that funeral professionals can further enhance their service to families and continue to provide meaningful funerals and memorials in their respective communities.”

Encore was designed to simplify funeral livestreaming for the funeral profession.

20 MFDA Bulletin • SPRING 2022

service, the funeral home can bring everyone together and extend the walls of their chapel to all family members and friends.”

Rather than relying on their cell phones for this technology, funeral professionals can use high-quality, professional video and audio equipment with a reliable platform and learn how to run a successful, livestreamed service with the help of Encore’s team of experts.

“At Funeral Directors Life, we believe in the power of a healing and meaningful funeral. That’s why we’re so excited about Encore,” said Ron Clyde, Director of Special Projects at Funeral Directors Life. “With Encore’s livestreaming

Funeral homes can livestream an unlimited number of services every month with their subscription to Encore.

They can also receive help with marketing their livestream option to the community.

“Encore operates on the pillars of quality, simplicity, and advice,” continued Clyde. “We want our funeral homes and families to experience reliable, high-quality video and audio with technology that is simple to use.

We also offer advice and tech support if our clients ever need us.”

Funeral homes can request a demo of the service and learn more by visiting www.funeraldirectorslife.com/encore/.

FEMA Tops $2 Billion of COVID-19 Funeral Assistance, Announces New Campaign to Increase Program Awareness FEMA announced today it has provided over $2 billion in COVID-19 funeral assistance to support more than 300,000 applicants grappling with the financial stress and burden caused by the pandemic. FEMA is also launching a new outreach campaign and continuing to process applications to ensure that this program -- already the largest offering of funeral assistance in FEMA’s history -- reaches additional eligible families in need.

“FEMA’s COVID-19 Funeral Assistance program has helped provide over 300,000 people with critical financial relief during a time of such unexpected, unimaginable and widespread loss,” said FEMA Administrator Deanne Coronavirus (COVID-19) Funeral Assistance Criswell. “Our new outreach campaign is designed to T reach families, especially across underserved communities, where the cost of a funeral can be a financial burden to a loved one. Our goal is to help families apply for assistance, as well as submit all required documents for existing applications.”

FEMA is providing financial assistance for COVID-19 related funeral expenses incurred on or after January 20, 2020.

he COVID-19 pandemic has brought overwhelming grief to many. At FEMA, our mission is to help people before, during and after disasters. We are dedicated to helping ease some of the financial stress and burden caused by the virus.

To be eligible for COVID-19 Funeral Assistance, you must meet these conditions:

• The death must have occurred in the United States.

• The applicant must be a U.S. citizen, non-citizen national or qualified alien who incurred funeral expenses on or after January 20, 2020.

• There is no requirement for the deceased person to have been a U.S. citizen, non-citizen national or qualified alien.

• The death certificate must attribute the death to COVID-19. If the death occurred between Jan. 20 and May 16, 2020, and the death certificate doesn’t attribute the death to COVID-19, you may submit a signed statement from the medical official who certified the death certificate, or the local coroner or medical examiner, linking the cause of death to COVID-19.

$35,000 for families who may have multiple funeral expenses due to COVID-19. Since the assistance began on April 12, 2021, the average amount of assistance awarded is $6,500.

The Coronavirus Response and Relief Supplemental Appropriations Act of 2021 and the President’s American Rescue Plan gave FEMA the authority to provide COVID-19 funeral assistance and provided the funds for this program.

Additional information, including eligibility requirements, can be found by scanning the QR code at left or by visiting www.fema.gov/disaster/coronavirus/ economic/funeral-assistance.

People who incurred funeral expenses related to a COVID-19related death in the United States or its territories on or after Jan. 20, 2020, can also apply by calling 888-684-6333, MondayFriday, 9 a.m. to 9 p.m. EDT

Which expenses will qualify for reimbursement?

Examples of eligible expenses may include, but are not limited to: • Transportation to identify the deceased • A marker or headstone individual • Clergy or officiant services • The transfer of remains • The use of funeral home equipment or staff • A burial plot or cremation niche • Cremation or interment costs

What information do I need to provide to FEMA? Please have the following information before contacting FEMA to apply: • Your name, Social Security number, date of birth, mailing address and contact phone numbers.

• Name, Social Security number and date of birth for each deceased individual.

• Location or address where the individual died.

• Documentation and receipts for funeral assistance received from other sources, including burial or funeral insurance, donations, other government programs or non-profit organizations.

• The name and information of up to one co-applicant, if anyone besides you incurred funeral expenses for the deceased individual(s).

HOW DO I APPLY FOR THIS ASSISTANCE? For the fastest service after You can also visit us online at you apply, submit documents FEMA.gov/funeral-assistance/faq.

Call FEMA’s COVID-19 Funeral Assistance Helpline at 1-844-684-6333 (TTY: 800-462-7585) from 9 a.m. to 9 p.m. ET, Monday – Friday and begin the application process.

Multilingual services are available.

online through DisasterAssistance.gov

Information is provided in multiple languages.

Or, fax or mail documents to: Fax: 855-261-3452

Mail: COVID-19 Funeral Assistance P.O. Box 10001 Hyattsville, MD 20782

Committed to reaching all affected communities, the agency will begin a targeted paid media campaign this month.

FEMA recently hired a media contractor to tailor media efforts to reach the most impactful population-specific outlets.

These new paid advertisements will be directed to localities identified with high rates of COVID-related deaths, low funeral assistance application rates and high Social Vulnerability Index data.

The advertisements will help ensure information about FEMA’s funeral assistance reaches underserved communities that have experienced a high COVID-19 death rate but have low registrations for assistance.

The four selected areas will be in California, New York, Pennsylvania and Texas.

FEMA is also hosting media roundtables with several community outlets in African American, Hispanic and Latino and Asian American Pacific Islander communities to encourage local press to help spread the word about the Funeral Assistance program. Additionally, FEMA’s multilingual services, available through the Funeral Assistance Helpline, has provided assistance in 76 different languages when requested by the caller.

Eligible applicants may qualify for up to $9,000 for each deceased individual per application, with a maximum of

4hearse.com www.mnfuneral.org 21

Book Review: “Welcome to the Grief Club”

by Janine Kwoh

Review by Terri Schlichenmeyer, The Bookworm Sez, LLC

There is no secret handshake.

You’ll never have to put meetings on your calendar, either. No one will ever bother you to pay dues or elect officers, and there is no clubhouse. And yet, you’ve suddenly found yourself a member of a worldwide club that you never asked to join. How did this happen? And, as in “Welcome to the Grief Club” by Janine Kwoh, how do you escape?

When someone you love has died, you don’t have to go far to find somebody who’s experienced grief, too. Reach out, and they’ll tell you that “there are no magic fixes” for what you’re feeling.

You just have to work through it on your own time, although other Grief Club members will “listen without judgement or platitudes.”

a cutesy bit of fluff. Glance through it briefly, and you’ll see all kinds of cartoony artwork and some colorful graphics. Don’t walk away without looking closer.

This Club is not for competitors; it’s “NOT the Grief Olympics...” You’re allowed to cry as much as you want, and swear if it’ll help. You’re free to feel like you’re falling or like you’re “riding a roller coaster” or none of the above because here’s the thing: you can grieve in any way that seems best for you. Do what comforts you. Talk about it, or don’t. Above all, ignore anybody who seems to think it’s “time” for you to be healed already because it’s not their grief.

In between those drawings – which are a reassuring part of the theme of this book – you’ll find the kind of comfort that a grieving person needs to see. Author Janine Kwoh explains up-front that her words come from experience: she lost someone important in her life, too, which gives her the credibility needed to be blunt with her readers, both in acknowledging the roughest parts of grieving, and in hammering home the fact that grief is individual and survivable. For those who are crushingly overwhelmed or flailing underwater, that can feel like a hug.

If a “deathiversary” is coming up, know that “you should feel free to spend the day however you like.”

Don’t feel bad if you get angry at stupid reactions, empty words, or idiotic “things that may fill you with rage.”

Remember that none of this – not one little scrap of it – is your fault. If you had a rough relationship with someone who died, also remember that you don’t have to justify your grief to anyone.

Get this book for a loved one, or find it for yourself; you’ll turn to it often, when you need it most. Especially today, “Welcome to the Grief Club” may be the most helpful book you’ll meet.

And finally, remember that “grief softens over time.” You’ll learn that it’s perfectly okay to be okay eventually. You’ll never get over your loss but someday, “it will no longer feel like the only thing that” defines you...

Author Janine Kwoh Photo by Kate Alison Photography

If you go in search of “Welcome to the Grief Club,” you might first think that it’s

In between those drawings – which are a reassuring part of the theme of this book – you’ll find the kind of comfort that a grieving person needs to see.

Donating to Healing Hearts Connection has never been easier!

1. Shop on Amazon at www.smile.amazon.com.

2. Designate Children’s Grief Connection as your beneficiary.

22 MFDA Bulletin • SPRING 2022

A portion of online purchase proceeds automatically go to Healing Hearts Connection (formerly Children’s Grief Connection)!

Announcing MFDA’s CAREER CENTER at www.mnfuneral.org ,

The perfect funeral director candidate could be closer than you think.

Employer Benefits

Looking f classifieor the MFDA d ad All class ifieds ca s page? nn on

• Access highly-qualified, professional candidates.

• Generate high return on recruitment advertisement spending.

o line in th e MFDA w be found at mnfun Career C eral.care enter er websit e.com

• Easy-to-use job posting and resume search capabilities.

• Access to job board networks for broader job distribution to qualified candidates.

• Only pay for resumés of interested candidates.

• Applicant tracking and management capabilities.

• Internal messaging system automatically stores messages sent from the job seeker in the candidate’s file.

.

• User-friendly template system to resuse job postings, pre-screen filters and automatic letters and notifications.

• MFDA Members receive 50% off their listing by using coupon code MFDA50 at checkout.

http://mnfuneral.careerwebsite.com

POWERED BY

www.mnfuneral.org 23

IN MEMORIAM David L. Koll, age 76, co-owner of Northwestern Casket Co, and before that, Minnesota Casket Co, of Spring Lake Park, born March 7, 1945, in Minneapolis to Tilden & Marguerite Koll, passed away January 17, 2022.

Dave served the funeral industry for over fifty years helping create customized caskets. He was a co-owner of Northwestern Casket Co. and before that, Minnesota Casket Company.

He is preceded in death by his wife, Betsy. Dave was a loving dad, grandpa, great-grandpa and brother and will be dearly missed by his children: Elizabeth (Jonathan) Schraer, Eric (Robin) Koll and Raymond (Tami) Koll; grandchildren: Nicholas Schraer, Sarah Schraer, Alyssa Knipp, Patrick Koll and Daniel Koll; greatgrandson, Orion Knipp; sisters, Kathleen (Raymond) Swadner and Nancy Jarrard and many other family and friends.

Visitation and reviewal was January 23 with a funeral service at 4:00 PM at Henry W. Anderson Mortuary, 14850 Garrett Ave., Apple Valley. Dave will be laid to rest with his wife, Betsy at Union Cemetery in Maplewood on Monday.

Memorials preferred to American Heart Assoc.

Wayne E. Cease, 87, MFDA past president 1992-1993, of Bagley, Minnesota died on Wednesday, February 2, 2022 at his home in Bagley, Minnesota surrounded by his loving family.

Funeral services were held February 10 at Faith Lutheran Church in Bagley with a visitation one hour prior. A time of visitation was held the evening before on February 9 at the Cease Family Funeral Home in Bagley. Interment held at Bagley City Cemetery in Bagley. Military Honors accorded by the Irvin Blix American Legion Post # 16 of Bagley.

24 MFDA Bulletin • SPRING 2022

Wayne was born March 30, 1934, in Bagley, Minnesota, the son of Edmund and Florence (Hanson) Cease. He was raised and educated in Bagley graduating from Bagley High School in 1952. He was active as a trombonist in the marching band and later played with the University of Minnesota Marching Band. Wayne enlisted in the United States Army in 1954. He was stationed in Japan as a draftsman with occasional missions to Korea. He was honorably discharged after serving our country in 1956.

Wayne attended Concordia College in Moorhead, then studied Mortuary Science at the University of Minnesota, graduating in 1958. Wayne married Arlene B. Ellickson on a hot day on July 25, 1959, near Oklee, Minnesota at Valle Lutheran Church. They moved to Bagley and Wayne worked with his father at the Cease Funeral Home serving the northern part of Clearwater County in Clearbrook and Gonvick and then partnered with his father full-time in 1965. In his trademark lead by example, style, skill set, and with a father-mentor business relationship, he individually fostered four of his children in the startup and existing funeral service practices. His son Kevin in Bemidji, Kent in Park Rapids and Nevis, Kelly in Bagley and Kurt in Blackduck.

This became a source of pride for him especially knowing how influential he was in expanding the Cease brand and helping usher in his grandchildren in the 4th generation of Cease morticians. They also operated one of the first Clearwater County ambulance services until it was sold to Red Offerdahl. Wayne also served as Clearwater County Deputy Coroner with his father for over 50 years. His skills as a funeral director were unparalleled.

Wayne was so proud of his kids and grandkids as some became third and fourth-generation funeral directors and joined the firm.

He loved being the general contractor in building six beautiful funeral homes.

Wayne served as president of the Minnesota Funeral Directors Association in 1992. Wayne was very community minded and involved in the early amateur boy’s hockey program in Bagley. He and several partners conceived and built

what was then the Greensview Nursing Home in 1968 where he served as the first administrator until 1980. He was very involved with the Boy Scouts of America serving as scoutmaster and volunteered many hours of his time, later earning a Silver Beaver in honor of his service. He was also very active with state and local politics. He was the Chair of the Bagley All School Reunion in 1984. Wayne instilled in his children and grandchildren a love of the outdoors through fishing, hunting, and camping. He loved Minnesota fishing openers and exploring northern Manitoba on fishing expeditions with friends and family.

Wayne loved to golf and helped found and develop, along with many others, what later would become Twin Pines Country Club. Wayne loved traveling with his wife Arlene on many adventures all over the world. Later, Wayne and Arlene enjoyed spending winters in Tucson, AZ. Arlene died in an auto accident on June 8, 1995. Wayne loved to spend time at his beloved cabin on upper Red Lake and hosted many get-togethers in his garage. Wayne enjoyed making jelly and jam from wild fruits he collected, including prickly pear cactus. Wayne was an able storyteller with a dry wit and a great sense of humor. Wayne was a member and a past president of Faith Lutheran Church in Bagley, he attended Bethlehem Lutheran Church in Waskish, and he was a past commander of the Irvin Blix American Legion Post # 16 of Bagley. Wayne along with others helped initiate the construction of the Clearwater County Veterans Memorial in downtown Bagley. He was a member of the Lions and Rotary clubs where he was past president in Bagley. Wayne was very involved in a Rotary district project called Latin American Rotary Aid (L.A.R.A). Wayne traveled to Santa Barbara, Honduras on 29 mission trips, helping to coordinate construction and health projects in the central mountain region of Honduras and developed many lasting friendships. Family was everything to him. His love for his kids, grandkids and sister were the root and foundation of his being.

Wayne is survived by five children- Kevin (Ann) Cease of Bemidji, MN, Kent (Lori) Cease of Park Rapids, MN, Kurt (Jill) Cease of Hines, MN, Kory (Elizabeth) Cease of Grand Rapids MN, Kelly (Mark) Cease Bowman of Solway MN, 12 grandchildren- Brett (Julia), Allison (Chase), Jasmine, Olivia, Connor, Ian, Madelyn, Eddie, Charles, Kara, Kyle and Kaden. A sister - Carolyn Rice of Bloomington, two sisters-in-law - Gloria (Dave) Melby of St. Cloud and Linda (Winton) Mickelson of Oklee, MN, and several nieces and nephews. He was preceded in death by his parents, his wife Arlene in 1995 and a brother-in-law David Rice.

Messages of condolences may be left at ceasefuneralhome.com and the family requests in lieu of flowers donations made in memory of Wayne to Clearwater County Veterans Memorial, the University of Minnesota Foundation Mortuary Science scholarship program, or the Kidney Cancer Association.

Spencer Jay Werness, Minnesota funeral director, a devoted husband, loving dad and grandpa whom we all will deeply miss, went to be with the Lord on Monday evening at the age of 62. He was born to George “Bob” Werness and Leona (Oswald) Werness on October 7, 1959, in Minneapolis, MN. He had a career in funeral service, aviation, heavy equipment and his own lawn care business. He met his beloved wife, Pixie Strachan, in the year 1979. They began dating in 1980 and got married on May 17, 1985. They were happily married for 36 wonderful years. They were blessed with four children, Barton, Heidi, Jennifer, and Spencer.

Spencer lived a very vibrant and active life. He was a stellar athlete growing up playing basketball, golf, hockey and football. He played collegiate basketball at the University of Oklahoma. He was brought to Christ through Younglife which changed the trajectory of his

family. He valued living out and growing his Christian faith. He cherished his time with his bride of 36 years, his four wonderful kids, their spouses, and his seven beautiful grandchildren. He will be remembered for his kindness, integrity, character, his genuine love for people, his joyful spirit and vibrant personality. He treated everybody he met with dignity and respect and went above and beyond to make them feel like they mattered. He will be truly missed.

When asked about what he wanted for his most recent birthday, he replied “What I have is priceless and cannot be replaced.

A beautiful wife, four incredible kids, two wonderful son-in-laws, two special daughter-in-laws, and the precious and beautiful seven grandchildren I could have ever dreamed of. What could you possibly get me that I don’t already possess…GOD IS SO GOOD, HE IS SO GOOD TO ME!” He was preceded in death by mother Leona (Oswald) Werness and his father George Werness. He is survived by his wife Pixie; sons, Barton (Emilia) Werness of South Bend, Spencer (Megan) Werness of Lincoln; daughters Heidi (Reed) Allen of Glenwood, Jennifer (Josh) Hale of Chaska; grandchildren Carter, Lincoln, Harrison and Mckinley Allen; Joshua and James Hale; Emma Werness; sister Lorrie (Jeff) Oistad of Sartell; brothers Taylor Werness of Richfield, Keith Werness of Bloomington, and Craig Bump (Kari) Werness of Andover; and five nieces and six nephews.

Celebration of his life was held February 5, 2022, at Hillside Church.

John (Jake) “Pops” Keohen, age 83, Minnesota funeral director, of Montgomery, beloved husband, brother, father, grandfather, and great grandfather left this earth to join his heavenly Father on February 8th, 2022.

He is survived by his wife of 32 years, Kay; his sons, John “Jake”, Pete, Matt, Tim’s widow, Diana; stepchildren, Scott (Diane), Craig (Carolyn), Pam (Larry), Faith (Randy) and sister, Kathryn (Tatty); 9 grandchildren and 12 great grandchildren. He was preceded in death by his parents, Helen and Jerry; sisters, Mary Hennes and Patricia Rynda; brother, Jerry and son, Tim “Wally”.

Jake grew up in Montgomery, MN and graduated from Montgomery High School in 1956. Prior to graduating high school, Jake worked at his family business at the Montgomery Messenger.

He attended St. Thomas University, then onto the University of Minnesota where he graduated with a degree in Mortuary Science in 1958. After college, Jake went back to work with his family at the Montgomery Messenger as an Editor and started his own publication called Keohen’s Corner until he retired in 2017.

He was passionate about local sports and wrote about them in the Messenger.

He also assumed the family business, Keohen Memorial Funeral Home as the Funeral Director until he retired in 2016.

Jake had a love for his community and has been involved with the Montgomery Jaycees, Knights of Columbus, Sons of the American Legion, Montgomery SnoBusters, Montgomery Golf Club Board of Directors, and an active member of Holy Redeemer Church. Jake and Kay were the 2018 Kolacky Days Grand Marshals. Jake’s hobbies included spending time with family and friends, playing golf, playing cards, and following the Vikings, Twins, and Gophers. He was always there for his sons, he never missed their sporting events. He had a love and devotion to his family and friends and will be greatly missed.

Mass of Christian Burial was at Holy Redeemer Catholic Church, Montgomery on February 14. Interment at Calvary Cemetery, Montgomery.

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IN MEMORIAM Robert Freeman Condon, known as Bob, Minnesota funeral director and father of Minnesota Funeral Director Mike Condon, age 90, Rochester, formerly Litchfield and Albert Lea, died on Tuesday, February 22, 2022, at his residence in Rochester. A Visitation was held at Ranfranz and Vine on March 4 and for one hour prior to the service. A Mass of Christian Burial was held at Holy Spirit Catholic Church, Rochester on March 5.

Interment held at Fort Snelling National Cemetery, Minneapolis.

Bob was born on May 25, 1931, in Minneapolis, son of Freeman Patrick and Florence (Boeser) Condon. He grew up in NE Minneapolis, with his parents and his sister, Ihlia. As a young man, Bob worked at C&C Boat Works in Crosslake, pumping gas on the channel between Cross Lake and Daggett Lake as boats traveled between the lakes.

He graduated from De La Salle High School on Nicollet Island, Minneapolis, in 1950 and attended St. Mary’s College in Winona for a year. His dad, Freeman, died on February 15, 1951. Bob, his dad and his grandfather had all worked for the Soo Line Railroad. Bob served in the US Navy from July 13, 1951, to July 10, 1955, and was stationed on the USS Fremont out of Norfolk, VA. He was united in marriage with Gretchen Kay Kielty on November

8, 1952, at St. Charles Borromeo Catholic Church in NE Minneapolis, their wedding was delayed from September due to his ship being stuck in the Mediterranean waiting for their relief. While stationed in Norfolk, Bob and Gretch were blessed with two sons.

After returning to Minneapolis, Bob attended the University of Minnesota and graduated from the Program of Mortuary Science in 1958. While in Minneapolis, they added a daughter and a son to the family. After graduating, Bob took a job as a mortician/funeral director at the Bonnerup and Son Funeral Home in Albert Lea, where he worked for twentytwo years until early 1980. During their time in Albert Lea, three daughters and a son joined the family. Bob and Gretch were very active in their church, St. Theodore’s Catholic Church, Knights of Columbus and their community, bowling, golf, Bridge Club, etc., and raising their family of eight children. In 1980, he quit to help his son, Mike, in Park Rapids, while trying to buy the funeral home there.

When that opportunity fell through, Bob and Gretch ended up moving to Litchfield where he continued his career in Funeral Service with the Johnson-Hagglund Funeral Home until retiring in June of 1994. He retained his license as a Funeral Director and received his 50-year plaque at the MN Funeral Directors Convention.

During their time in Litchfield, they were active in their church, St. Philip’s Catholic

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Church and the community.

Since moving to the retirement community at Shorewood four years ago, Bob and Gretch were able to stay in the Independent Living side of the complex until recently when health issues forced the move to the Assisted Living side of their complex.

Bob was preceded in death by his parents: Freeman and Florence Condon; his sister: Ihlia Murray and her husband: Joe Murray; a son: Phillip Condon on December 18th of 2019. He is survived by his loving wife of 69 years, Gretchen Kay Condon; seven children: Mike (Pauline) Condon of Baxter, MN; Pat (Judy) Condon of Piedmont, SD; Maureen (Greg) Beishir of St. Louis, MO; Margaret (Pat) Mulligan of Rochester, MN; Pete Condon of Rochester, MN; Melissa (Tammy) Renee of Litchfield, MN; and Polly (Jeff) Waldbillig of Rochester, MN; a daughter-in-law: Ramona Condon of Virginia Beach, VA; twelve grandchildren: Amy Van Dyne, Katie Tibbetts, Emily Beishir, Dan (Cat) Condon, Paul Condon, Kevin (Jess) Mulligan, Brian Mulligan, Jonathan (Erika Strand) Condon, Erin Mulligan, Eric Waldbillig, Gina Waldbillig and Luke Waldbillig; eighteen greatgrandchildren. Memorials are preferred to the Alzheimers Association www.alz. org Arrangements have been entrusted to the Ranfranz and Vine Funeral Home in Rochester.

SPECIAL THANKS TO MFDA’S 2022 ALLIED MEMBERS

MFDA thanks those individuals who have shown their commitment to MFDA and its members by becoming Allied members. To contact a member call the MFDA office at 763-416-0124 or refer to your MFDA Directory.

Andy Steinfeldt LLC Funeral Singer www.minneapolisfuneralsinger.com Anatomy Bequest Program Shannon Vadnie www.med.umn.edu/research/ anatomy-bequest-program

Funeral Directors Life John Harrington Scott Tufto www.funeraldirectorslife.com Great Western Insurance Company Doug Stolt www.gwic.com

Artco Casket Company, Inc. Al Whitmer, Steve Doscher, Wally Gelecinskyj www.artcocasket.com

Healing Hearts Connection (Formerly Children’s Grief Connection) Jessica Moujouros www.childrensgriefconnection.com

Baines Professional Vehicles John Baines www.4hearse.com

Johnson Williams Funeral Car Todd Anderson www.jwfuneralcars.com

Batesville Kimberly Sopczak www.batesville.com

Kachina Supply Inc. Jeff Grimm www.KachinaFuneralSupply.com

BlueWing Memorial Books, Inc. Karin Hill www.bluewingmemorialbooks.com

Kat’s Socks Katherine Pendergast www.katssocks.com

Brown-Wilbert, Inc. Dave Gavin, Christopher Brown, Andrew Brown, Maleia Kavitz, Jeff Bauer, Jerry Brown www.brown-wilbert.com

Kelco Supply Alicia Carr www.kelcosupply.com

Cousineau, VanBergen, McNeese and Malone Michael Sharkey www.cvmmlaw.com Dodge Company Lincoln Plain www.dodgeco.com ELCO Mutual Life & Annuity Julie and Jim Palm www.elcomutual.com Federated Insurance Matthew Specht www.federatedinsurance.com Forest Lawn Memorial Park Association Kari A. Hubbard www.forestlawnmn.com FRSR Crematory Repair Eric Braden www.frsr.us

Keystone Funeral Home Design Build Russ Karasch www.keystone.db.com Laker Insurance Patrick Zalusky LifeSource - Organ, Eye and Tissue Donation Kelley Romanowski Melinda Van Waus www.life-source.org Lions Gift of Sight (Formerly Minnesota Lions Eye Bank) Patty Stockdale www.mnlionseyebank.org Maguire Refining, Inc. John Maguire www.maguireref.com MAS Communications Mary Reeves www.mascommunications.net Matthews Aurora Funeral Solutions Roger Ruth www.matthewsaurora.com

Messenger Bob Hoaglund www.messengerstationery.com Midwest Medical Examiners Office Shane Sheets www.midwestmedicalexaminer.com My Trusted Carpet Cleaners Tim Ross www.mytrustedcarpetcleaners.com Northwestern Casket Co. Thomas Dunleavy www.nwcasket.com Rock What Your Got Jim Gibson www.rockwhatyougotlive.com Safe Air Today/DPS Leia Ryan www.safeairtoday.com Scene Clean Nate Berg, Jenny Berg www.scenecleanmn.com Smith Carriage Company, LLC Ben Smith www.smithcarriageco.com The Purple Cross Plan Denis Nordlum www.purplecross.com Total Transportation Corporation Charlie Murray www.totallimo.com United Heritage Insurance Bob Hanson www.unitedheritage.com University of Minnesota Mortuary Science Michael LuBrant www.mortuaryscience.umn.edu Wieser Vault Matt Wieser, Todd Wieser www.wieser-doric.com

Allied membership provides ways to reach Minnesota Funeral Directors. Annual Allied membership is just $360. For more information and to join, visit www.mnfuneral.org and click “Join MFDA” in the top menu.

www.mnfuneral.org 27

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