MARCH/APRIL 2014
BULLETIN
PUBLISHED MONTHLY FOR THE MINNESOTA FUNERAL DIRECTORS ASSOCIATION MEMBERS.
MFDA’s 124th Annual Convention – May 19-21 Plans for MFDA’s 124th Annual Convention are well underway, and this year we have some fun evening events planned for everyone! Join us May 19-21 at Earle Brown Center in Brooklyn Center for great educational sessions, a full exhibit hall with vendors showcasing their products and services, as well as time to network and socialize with old and new friends. After a record-breaking winter, let’s get outside and kick off convention on Monday, May 19 with a cruise down the Mississippi River in Minneapolis. Sponsored by Funeral Directors Life Insurance Company (FDLIC), the Paradise Lady yacht will depart from Bohemian Flats Park in downtown Minneapolis and cruise down the Mississippi while you take in beautiful skyline views.
Continued on page 6
Change Service Requested Minnesota Funeral Directors Association 7046 East Fish Lake Road Maple Grove, MN 55311
MFDA Bulletin
PRESORTED STANDARD U.S. POSTAGE PAID PRIOR LAKE, MN PERMIT NO. 23
Are You Ready for an I-9 Audit? Every employer, no matter what size, has to deal with human resource issues, regulations, and employment law changes. Contact your local marketing representative to learn how Federated Insurance can provide you with resources to help with employment law issues like harassment, discrimination, hiring and firing practices, and employment eligibility documentation. Visit www.federatedinsurance.com to find a representative near you.
*Not licensed in the states of NH, NJ, RI, and VT.
Š 2014 Federated Mutual Insurance Company
Minnesota Funeral Director’s Association BOARD OF DIRECTORS, STAFF AND OTHER CONTACTS President Michael Dahl Anderson Funeral Home and Cremation Service, Montevideo, MN mdahl@maxminn.com
Secretary Shawn Kirby Kolden Funeral Service LeSueur, MN shawntkirby@yahoo.com
Treasurer Michael Cudmore Cease Funeral Home Bagley, MN michaelwcudmore@yahoo.com
Past President Roger Bengtson (retired) Harvey Anderson Funeral Home Willmar, MN northwatch@charter.net
DISTRICT DIRECTORS Ashley Hoff (District 1) Hoff Funeral and Cremations Service St. Charles, MN hoff.ashleymarie@gmail.com
Dan Dahl (District 10) Dahl Funeral Home East Grand Forks, MN dahlfuneralhome@midconetwork.com
Shawn Kirby (District 2) Koledn Funeral Service Le Sueur, MN shawntkirby@yahoo.com
Chris Jacobson (District 11) Atkins Northland Funeral Home Cloquet, MN chris.jacobson@tlcofduluth.com
Jeff Hartquist (District 3) Hartquist Funeral Home Luverne, MN engebretson@iw.net Michael Dahl (District 4) Anderson Funeral Home and Cremation Service, Montevideo, MN mdahl@maxminn.com Raymond Bartlett (District 5) Johnson-Haglund Funeral Home Litchfield, MN funeral@hutchtel.net Open (District 6) Open (District 7) Doug R Dingmann, CFSP (District 8) Williams Dingmann Family Funeral Homes, St. Cloud, MN dougdingmann@williamsdingmann.com
POLICY BOARD REPRESENTATIVE Leif Larsen
Green-Larsen Mortuary International Falls, MN llarsen@greenlarsen.com
In This Issue From the Director....................................... 4 From the President..................................... 5 MFDA Annual Convention........Cover, 6, 10 Legislative Notes......................................... 8 Jerry Brown................................................. 9 First Call Funeral App.............................. 15 On Funeral Service, Life... And Kevin Costner................................... 16 FDLIC Announces New Addition............ 18 NFDA and AATB Best Practices Between Tissue Banks and Funeral Homes............ 19 New Member Benefits for 2014................. 20 Classifieds.................................................. 21 In Memoriam............................................. 22 MFDA Allied Members............................. 23
Calendar May 19-21, 2014 MFDA Convention Earle Brown Heritage Center Brooklyn Center, MN October 12-15 NDFA International Convention & Expo Music City Center, Nashville, TN
PAST PRESIDENT REP Norman Larsen
Green-Larsen Mortuary International Falls, MN nlarsen@greenlarsen.com
EXECUTIVE DIRECTOR Darlyne Erickson, CAE 763-416-0124 952-451-8950 (cell) info@mnfuneral.org
Who We Are: Minnesota Funeral Director’s Association (MFDA) is the statewide resource dedicated to supporting our member’s growth professionally, ethically, and operationally.
What Is Our Mission: Our mission is to
enhance and support funeral service excellence through our programs, legislative representation and service to Minnesotans.
How Accomplish This: • Essential and enduring principles that guide our organization’s behaviors and actions
Steve Sheets, CFSP (District 9) Schoeneberger Funeral Home Perham MN sheets.steve@yahoo.com
• Advancing the value of funeral service consistent with the changing needs of society • Advocacy on behalf of consumers and members • Visionary leadership - trust and confidence in staff and volunteer leadership
7046 East Fish Lake Road Maple Grove, MN 55311 p: (763) 416-0124 f: (763) 545-9499 e: info@mnfuneral.org www.mnfuneral.org
• Promotion of integrity; honest and ethical behavior within the funeral industry • Collaboration with others in the interest of consumers and members • Recognize the importance of education as a vehicle to enhance both public service and public image
The MFDA Bulletin is published monthly for MDFA members. Copyright ©2013 MFDA Service Corporation. All rights reserved. No part of this publication may be reproduced by any means without prior written permission of the publisher. Advertising opportunities are available by contacting MFDA to request an ad rate sheet. Classified ads are also available at $50 for up to 75 words. Please e-mail the ad to info@mnfuneral.org, fax or mail to the fax number or address listed above, along with the desired run time of your ad.
www.mnfuneral.org 3
Executive Director’s Report Thank you to all who have taken the time to renew your membership in MFDA. The list is growing and we continue appreciate your support. Those of you who have renewed should have received a 2014 MFDA Member decal to be displayed on a window surface in your funeral home. The decal is 41/2 x 2 3/4 in size and will be sent to firms and branches. We hope you display it with pride. As I speak with funeral directors around the state about MFDA and ask why they have...or have not...joined, I get a variety of answers. On the “have not” side I hear “I don’t belong to MFDA because...”it’s run by the big corporations,” or “it’s run by the metro area funeral homes.” My response is simply look at your Board of Directors and what areas they represent. Primarily from rural areas in small to midsize companies, individually owned and operated. These are individuals who recognize the strength in numbers, and although you are all competitors, your profession is unique and deserves support from all of you. On the positive (renewed) side, I hear...”It’s what a person does who values his/her profession”...”The connections made throughout the year are invaluable”...”The convention is both educational and fun”...”We feel our dues are an investment in our profession.” Every funeral service professional is vital in the effort to strengthen the business environment of funeral service in Minnesota. MFDA membership is more important than ever before as a means to protect not only your license as a professional, but the public’s health and wellbeing when experiencing a death among their family and friends. Moving forward and aiming high....
• Sneak Peak at our new website – www.mnfuneral.site-ym.com This will always be a work in progress but we expect to go live this month. This site is a fully integrated website and AMS (Association Management Software) system. It will be interactive and include such features as blogs and group listserves. Firms will receive log-ins for each location, and have the ability to add employees online. We are open to comments and suggestions, don’t hesitate to contact Miki Tufto (mtufto@mnfuneral.org). • Membership Directory – Do you still have the 2007/2008 Membership Directory on your desk? Getting a little tattered? We have decided to go ahead with a new version and look forward to both a print and online directory. Members only will be included.
Our leadership is increasingly critical in advancing initiatives at the State Capitol and we are already laying the groundwork for the 2015 legislative agenda. The grassroots efforts shown by funeral directors in the past few months have shown that we do have strength in numbers. Thank you for calling your representatives and expressing your opinion on HF 188, requiring funeral homes to post price lists on websites. As indicated in Mike’s article this issue has not found support at the Capitol to date and it is because of your due diligence. Thank you! As non-funeral related organizations continue to undermine the need for regulation in our industry it is licensed professionals, such as yourself, in partnership with MFDA, that must stress the importance of the funeral in our changing society. Remember, MFDA is, and will continue to be an ADVOCATE FOR YOUR SUCCESS as a funeral service professional. I strongly urge you to consider joining your fellow professionals as an MFDA member. Again, there is truly strength in numbers!
• 124th Annual Convention – May 19-21, 2014 at Earle Browne Convention Center. Registration details are included on page 11. You can also register online at www.regonline.com/ mfda2014 • Social Media – It’s time to get serious about all the online opportunities to connect with people via Twitter, Facebook and Linked-In. I am of the boomer generation and getting dragged along for the ride, but we are going to be working on this and want your feedback and help.
4 MFDA Bulletin • MARCH/APRIL 2014
Darlyne Erickson MFDA Executive Director
FROM THE PRESIDENT
The View from Here By Mike Dahl
NFDA Advocacy Conference Spring is here and things are starting to get more active with MFDA. In March, Roger Bengston, Ashley Hoff, Shawn Kirby, Leif Larsen and I represented Minnesota at the NFDA Advocacy Summit in Washington, DC. While there we visited with each congressional office of Minnesota’s delegation, carrying the message that there is current legislation requiring the FTC to expand the Funeral Rule to cover all providers of funeral goods or services (current ruling is goods and services). Our reception was welcomed and we were able to speak with several congresspersons and a senator themselves, and always with the aide which covers our issues. As a side-note, I traveled to DC a day early and got snow bound there. If you think we slow down for snow, you should see the DC area - it shuts down! The federal government closed, schools closed for several days public transportation shut down, all for about 3 - 4 inches of snow. In fact almost all businesses shut down - we couldn’t even find a restaurant open! Metro Mass Fatality Workshop On the 20th of March Darlyne Erickson and I represented MFDA at a Mass Casualty Seminar for the metro area, which brought together the many entities that will/may be involved in a major mass casualty event. It was very informative and encouraging to see the levels of preparation of the many agencies. In the near future we, along with the Health Department, will be trying to put together and upgrade our professions resources and willing volunteers to be better prepared in the future for an event we hope will never happen. Legislative Issues • We have worked with the Health Department to put together legislation to address the prep room issue, which was the basis for last year’s law suit. We have been supporting this legislation and as part of a larger Departmental omnibus bill, it is moving along without a lot of controversy. The other issue we have been dealing with is a bill to require any funeral home with a web-site to place their GPL on that site. Your board decided to fight this legislation, maintaining that it is a personal business decision if you should want to. Just as the FTC requires that you have personal contact, either in person or by telephone, we believe you should have the opportunity to discuss or explain charges if you wish. There is no other profession that has this requirement. We would have to consider doing this if the medical profession would have to do the same! Thank you to all of you who responded to the call to contact legislators. It made a difference. It is
While in Washington D.C. for the NFDA Advocacy Summit, MFDA board members also visited with Congressman Collin C. Peterson (MN-7) in his office. (L to R) Shawn Kirby, Judy Dahl, Mike Dahl, Congressman Peterson, Roger Bengtson, Ashley Hoff, and Leif Larsen.
extremely important to be pro-active in this manner. We are the authorities on the subject in our areas, and they respect our opinion. In the future, if a request is made to you, please make the contact. • The Health Department is planning to do an overhaul of 149A next year. In the meantime, they have put together a task force of interested parties to discuss the topics and come to agreement on language and content so battles don’t have to happen in the Legislature. Our representatives are Roger Bengston, Mike Kosloski, Morrie Nilsen, Corey Michaelson and myself. If you have any suggestions of issues to be addressed, changed, added, etc., please contact one of us. We will be meeting every other month throughout the rest of this year. Children’s Grief Connection One of the great resources we have in funeral service is the Children’s Grief Connection and Hearts of Hope Camp. Starting this group was the best thing we, as a profession, have done for funeral service, giving back to those we serve and showing we care. However, we are failing this organization! While our financial support has dropped and they have had to resort to other funding sources, the real failure is in spreading the word and encouraging our families to attend. It is a Grade #1 experience for both grieving children and their families ( it is a simultaneous side-by side camping experience). However, they struggle with the lack of numbers, with a decreasing number resulting from funeral home contacts. It’s hard to believe that Continued on page 7 www.mnfuneral.org 5
MFDA COVER STORY
Cover story continued continued from page 1 After taking in the exhibit hall on Tuesday, May 20, join us for an evening of music and laughter with the dueling guitar group SongBlast. Pat Balder and Glen Everhart have spent their lives writing, performing, and loving all genres of popular American music. Pat knows every rock n roll classic through & through – Glen knows about every acoustic guitar based hit ever to grace the airwaves. They combine the fun, always involve -the -audience aspect of a dueling pianos act with powerful, super tight vocal and guitar arrangements that leave audiences feeling SongBlasted! Tuesday evening’s entertainment, food and drinks are sponsored by Batesville Casket Co and Wieser-Doric. For more details on the convention see page 10
MFDA BULLETIN 2014 ADVERTISING RATES STYLE
SIZE
B&W MFDA Allied Members
Non-Members
COLOR MFDA Allied Members
Non-Members
Classified
50 words or less
$50
$100
N/A
N/A
Business Card (horizontal)
(3-1/2 w x 2-1/4 h)
$75
$150
$100
$200
1/4 page
(3-1/2 w x 4-3/4 h)
$125
$250
$150
$300
1/2 Page
(7-1/2 w x 4-3/4 h)
$200
$350
$250
$400
Full Page
(7-1/2 w x 10 h)
$350
$700
$400
$800
Rates per month. Bi-monthly issues starting 2014 (6 issues per year). 7046 East Fish Lake Road, Maple Grove, MN 55311 Phone: (763) 416-0124 | Fax: (763) 545-9499 Email: info@mnfuneral.org | www.mnfuneral.org
6 MFDA Bulletin • MARCH/APRIL 2014
over a six month period that there are only a dozen families that would benefit from this experience! We’ve all had families that have had children involved - either for parents, grandparents or siblings. It doesn’t cost them (or you) anything for the experience, and it would benefit them enormously and benefit you greatly for the PR that it would generate for your firm. Spread the word, get some brochures and offer encouragement to those you serve. Your families deserve the best care you can provide, and this does just that! The Convention is Soon Upon Us Please look over the schedule and plan to attend. There is something of value for everybody. If you haven’t heard Thomas Lynch speak, he is worth the price of admission alone. He is a noted author, has done award-winning television specials and speaks eloquently about the profession he loves. He has recently finished a book with Dr. Thomas Long entitled “The Good Funeral”, which is a dialogue between a clergy person and a funeral director about what a funeral is and should be. If you haven’t read it, you should. It’s thought-provoking. I’m sure he will have copies available with him at the convention as well. Glenda Stansbury will be speaking to us about the use of celebrants for funerals. She is the workpartner with Doug Manning, a clergy person who has written many after-care and pre-need items for funeral service and developed Celebrant Training. We are also thrilled that Jerry Kill will speak. He is the football coach at the University of Minnesota, whose career has been affected by Epilepsy. He is a very sought after speaker, very entertaining, and extremely inspirational. You won’t want to miss his presentation and hear his story. We also have quite a number of break-out presentations on a variety of topics. I know you can find something that will be helpful to you as you go forward in our profession. There are fun things planned as well. We are again planning a boat trip on the river. Last years trip at Treasure Island was thoroughly enjoyed by everyone. This year we will be on the river in the metro area and close to the convention site. Put on your “river legs” and come and warm up for the convention with us. Please also plan to attend Tuesday evening’s event
at the convention. Dueling Guitars is a great event for all ages, with participation and great music, along with food and libations. It will be an event you won’t want to miss. There are also many exhibitors participating in the convention. Please visit the exhibit floor, visit their booths and thank them for being part of our convention. Without them, our convention would not happen!
I was flattered and honored to attend the NFDA Advocacy Trip in early March, representing MFDA. It was interesting to watch our government work. I also want to thank Roger Bengstem, Mike Dahl and Leif Larson for leading the way. They have all done this before and were very seasoned with their presentations in the Capitol. We spent a lot of time explaining the F.T.C. Funeral Rule to law makers. I think most of them were in agreement that there needs to be an equal compliance to not only funeral homes but cemeteries, crematorium and merchandosers.
As Spring peeks around the corner, enjoy it’s vibrancy and new growth. That’s why we have the convention in the Spring - to energize us in our profession and encourage us to new growth. Let’s grow together! See you there!
I look forward to this trip and other issues next year. – Shawn Kirby Mike Dahl MFDA Board President MN FDLIC Resonate_One Third Page Ad 2014 2_FDLIC 2/26/2014 8:35 AM Page 1
to strike a harmonious chord; to evoke a
resonate
feeling of shared emotion or belief; to receive an understanding response in return.
HOW CAN YOU CONNECT WITH THE NEXT GENERATION OF FUNERAL PLANNERS? 800-692-9515 WWW.FUNERALDIRECTORSLIFE.COM ESTABLISHED 1981
Endorsed Preneed Provider of the
Create value n Solve problems n Become known as a knowledgeable, trusted advisor n Lead the way in your community n
Please contact us to learn more about our innovative, industry-leading preneed solutions.
www.mnfuneral.org 7
Mercury Emission Research At the beginning of the year if you had asked members of the MFDA Legislative Committee what legislative issue would arise in 2014 for funeral service it would have been lowering mercury emissions as they relate to cremation. As you know this issue did not reappear this year. However, as reported in the December Bulletin, a stakeholder group was created to research and quantify mercury emission resulting from the cremation of dental amalgam in Minnesota. Funding was provided by a grant from the Minnesota Pollution Control Agency. The first goal of this project is to estimate the quantity of surfaces of mercury-containing dental amalgam restorations in the teeth of Minnesotans who were born between the years of 1934 and 1950. Two students with background in dentistry plus a statistician have been hired to work on the project under the direction of the research partners from the University of MN, School of Dentistry, Program of Mortuary Science and Anatomy Bequest
Minnesota’s #1 Funeral Escort Services since 1976
Program and the MN Pollution Control Agency. Quarterly updates have been opened to others interested in the topic. If interested, contact Dr. Sandra Myers at myers025@umn.edu Project Update as of March 28, 2014 Dr. Sandra Myers reported the project has progressed as planned over the last few months. The two students hired for this project have charted 200 subjects documenting their findings within the axiUm database. Results to date: The Students found that within the 216 subjects charted they contained 1196 crowns. The University suggests that we amend the contract to include charting crowns. A review of Allison’s Zank’s project and data as well as trade journals determined that the weight of mercury amalgam underneath the crown is unknown. The University suggests that we amend the contract to include work to determine the weight of mercury amalgam within the tooth underneath the crown. After reviewing potential methods, Dr. Myers and the students propose to use a weak acid to decalcify extracted molars with crowns collected from patients of the University Dental School to separate the crown and restorations from the tooth. They will evaluate the procedures and materials used when placing those crowns, and calculate the average weight of mercury amalgam and the maximum weight of mercury amalgam in these teeth. The group discussed the addition of the crown work to the contract and decided due to the large number of crowns found (average of 5 per person) that the project would be incomplete without this additional data. Rebecca and Sandra will work to include this work in the contract.
Please visit our web site for information on Residential Watch as well as a complete overview of all of our services. 763-767-9111
www.avalonsecurity.com
8 MFDA Bulletin • MARCH/APRIL 2014
Questions developed about the unexpected high incidence of the presence of crowns, first in terms of accurately estimating the amount of mercury, and then in potential future regulatory requirements. Successful restorations with crowns are not likely distinguishable by the funeral industry because they look like normal, healthy teeth. This led to some discussion about what this means in terms of controlling the presence of mercury amalgam. How will the MPCA use the outcome of this study? The MPCA answered that this information will be used to estimate emissions, but other factors have to be included to develop a trend line of emissions. Further discussions will be needed with stakeholders from cremation, air quality control and other related industries. The MPCA is not currently aware of control equipment adapted for crematories in the United States. The next meeting will be held in June.
Human Compassion and the World of Memorialization
IMPORTANT
CONTACTS
By Jerry J. Brown
Despite the political, sociological, religious and nationalistic diversity of the world’s ethnicities, one common denominator will always prevail. Since the beginning of recorded time, it is irrefutably the human need to “honor the dead.” The traditions, ceremonies, procedures and processes of paying homage to those who have died vary from Siberia to Sudan, Australia to Angola and from Poland to Portugal ad infinitum, but one driving, inexorable element is universal. It is simply the need to mourn while celebrating the life that has been lived with love, generosity and dignity. Therefore, herewith is a brief synopsis of one of the world’s many Funeral Practices.
LAOS: The Hmong Culture Hmong Culture – The Hmong people originated in China centuries ago and today they are considered Laotian even though the majority still live in China, Laos and the United States. Hmong Culture consists primarily of three (3) religious sects; Shamanism, Christianity, and Buddhism. Recently I was privileged to attend a Hmong funeral and was mesmerized by the love, compassion, respect and spiritual aura that radiated among the family and friends of the deceased. The Funeral – Traditionally, the Hmong people who live in the United Sates schedule their funerals on weekends. For three (3) days this past weekend, at least 1,500 people from the Hmong community came to pay their respects and for over 72 hours many people stayed, prayed, donated money to the family and provided
food, beverages and resting facilities for those who chose to remain for the three days of the ceremony. A Hmong funeral is the classic portrait of human kindness, love and a spectacular event replete with music, prayers, singing, chanting, gorgeous, colorful clothing and sharing in the life and times of the one beloved. Rituals and Accouterments – Cremation among the Hmong culture is rare. Embalming and earth burial with casket and burial vault is most common. The funeral to which I refer was a Shamanistic ceremony where more than one Deity is worshiped and propitiated. A type of indigenous wood casket from the cypress tree called “Hinoki” has spiritual significance for the Hmong and is most frequently provided for the interment. Among the myriad rites, rituals and ceremonies of the Hmong Funeral, a potpourri of musical instruments is prevalent. Drums, bells, recorders and a four-foot long bamboo reed flute called a “kjeet” provided spiritual music throughout the entirety of the funeral ceremony. Goodbyes –The Elmhurst Cemetery graveside service was a moving and solemn event with songs, sermons and mourners standing in line to gently and lovingly touch and caress the face of the one beloved. In the cold and windy rain, the service lasted for over one hour. Such is the quintessentially memorable funeral of a proud and traditional people.
MINNESOTA DEPARTMENT OF HEALTH www.health.state.mn.us COMPLIANCE MONITORING DIVISION Darcy Miner, Director darcy.miner@state.mn.us MORTUARY SCIENCE SECTION www.health.state.mn.us/divs/ hpsc/mortsci/mortsci.htm Mortician Investigators Marguerite Slonine, 651-201-3847 marguerite.slonine@state.mn.us Erika Fulgern, (651) 201-3848 erika.fulgern@state.mn.us Carlena Weiland, (651) 201-3828 carlena.weiland@state.mn.us OFFICE OF VITAL RECORDS Heidi Granlund Acting State Registrar Phone: (651) 201-5987 Heidi.granlund@state.mn.us www.health.state.mn.us/divs/chs/ osr/deathreg/index.html UNIVERSITY OF MINNESOTA Program of Mortuary Science mortsci@umn.edu Michael LuBrant, Ph.D. Director mpl@umn.edu Phone: (612) 624-3980 Fax: (612) 626-4163 Anatomy Bequest Program bequest@umn.edu Angie McArthur Phone: (612) 625-1111 Fax: (612) 625-1688
Jerry Brown is a well-known funeral service columnist who once raised buffalo in Ingomar, Montana.
www.mnfuneral.org 9
MAY 19-21, 2014
KEYNOTE SPEAKERS Join us for education, fun, camaraderie, education, more fun, great food, motivational speakers, education, and an all around good time. Remember we are MOVING FORWARD AND AIMING HIGH! You do not want to miss it. Speakers to include Certified Celebrants and Life Tribute Professionals - Doug Manning and Glenda Stansbury Doug Manning – Founder & President of In-Sight Books, Inc. For 30 years Doug has been writing and speaking in the areas of grief and elder care. From his very first book, A Minister Speaks About Funerals, he has carried the message that a funeral is an important and healing time for the grieving family. Doug has written or produced over 40 books and resources and is one of the most respected speakers in the area of grief throughout the United States, Canada, Australia and New Zealand. Glenda Stansbury MA, CFSP – Marketing & Development Director of In-Sight Books, Dean of In-Insight Institute. Glenda has worked as an educator, teacher trainer and seminar developer. She is a practicing Celebrant adjunct professor at the University of Central Oklahoma Funeral Department and is a licensed funeral director/ embalmer. At the end of 2012 Doug and Glenda had conducted almost 90 Celebrant trainings for over 1800 participants. They have presented at the NFDA, FSAC, ICCFA & CANA conventions as well as many state funeral director conventions. Thomas Lynch, Author, Poet and Funeral Director Thomas Lynch is a funeral director and the author of several books of essays, poems, and short stories. His book The Undertaking: Life Studies from the Dismal Trade won an American Book Award and was a finalist for the National Book Award. His work has been the subject of two documentary films, including the Emmy Award-winning The Undertaking (PBS Frontline, 2007). He recently co-authored the Good Funeral with Thomas G. Long.
10 MFDA Bulletin • MARCH/APRIL 2014
Jerry Kill was named head coach of the University of Minnesota football program on December 7, 2010. He completed his 20th year of being a head college football coach in 2013 and his overall collegiate head coaching record is 144-94. Kill’s rebuilding of the Minnesota program is also taking place in the classroom. The Gophers recorded a 994 Academic Progress Rate (APR) for the 2011-12 season, the first under Kill’s leadership. The 994 score is the highest single-season score that the Minnesota football team has ever recorded and only 10 teams have tied or beaten a score of 994 since the NCAA has made single-season scores available. Kill came to Minnesota after spending three seasons on the sidelines at NIU. Kill led the Huskies to three consecutive bowl games during his tenure and also coached NIU to a berth the MidAmerican Conference Championship game in 2010. Kill was 23-16 in his three seasons with the Huskies. We look forward to having Coach Kill as one our keynote speakers during the 124th Annual Convention.
Mobile Meeting App Viewable on both iPhones and Androids! View vendors, convention schedule, program and speaker information, real-time alerts and image galleries, Convention maps, user surveys and more! Attendees can access the app for 12 months. www.mfda14.com (Live May 15, 2014)
Earle Browne Heritage Convention Center and Embassy Suites | Brooklyn Center, MN
REGISTRATION
Please fill out the form below OR register online at www.regonline.com/MFDA14
REGISTER EARLY AND RECEIVE A $25 DISCOUNT! Complete the registration form below and return it to MFDA postmarked on or before Friday, May 9 and save! Forms returned after May 9 should include the full registration fee. _________________________________________________________________________________________________________________ Name (Please print or type) Name on badge _________________________________________________________________________________________________________________ Firm name _________________________________________________________________________________________________________________ Address/City/State/Zip _________________________________________________________________________________________________________________ Telephone number Email address Registration* Please select the appropriate registration fees below. ❑❑ MFDA Member Funeral Director $175 ($200 after May 9) ❑❑ MFDA Funeral Home Preneed Counselor $175 ($200 after May 9) ❑❑ Guest** $75 ($100 after May 9) Guest name for badge:________________________________________________________ ❑❑ U of M Mortuary Science Student Free ($25 after May 9) ❑❑ Non-Member $375 ($400 after May 9) Events Please select the following events you will attend. ❑❑ Monday, May 19, Pre-Convention Event Mississippi River Cruise and Dinner – $40 per person Pre-registration requested by 5/6/2013. Non-members welcome. ❑❑ Tuesday, May 20 Social Event and Dueling Guitars – Free
# attending_________
# attending_________
Total Enclosed $ _________________ q MasterCard q VISA q Check (Make payable to MFDA) _________________________________________________________________________________________________________________ Credit card number Expiration date CSV code Billing zip _________________________________________________________________________________________________________________ Print name as it appears on card ❑❑ If you require special assistance or have dietary requirements please check box and attach a statement of your needs. * Registration includes: Daily admission to Convention program sessions, all Exhibit Hall functions including meal functions. ** A Guest is a non funeral director who is a guest of a licensed funeral director. Out of respect for our exhibitors, non-exhibiting suppliers or sponsor members are not allowed to register or attend the Convention.
Send Completed Form: By Fax (with credit card information) to: (763) 545-9499 By Mail (with payment) to: Minnesota Funeral Directors Association 7046 E Fish Lake Rd Maple Grove, MN 55311
THANK YOU FOR YOUR SUPPORT OF MFDA AND THE 124TH ANNUAL CONVENTION AND EXPO!
www.mnfuneral.org 11
MAY 19-21, 2014 SESSION DESCRIPTIONS MN Lion’s Eye Bank: Timelines in the Eye Donation Process
Where Will We Be in 2018?
Cory Hillstead This course will review the eye donation timeline from death referral to when funeral directors can perform the body pick up. This includes a review of the following timeline topics:
Tim Hoff Tim Hoff graduated from the University of MN, Program of Mortuary Science in 1980 with a Bachelor of Science degree in mortuary science. From 1983 to present he serves as President of Hoff Funeral Homes, Inc. of St. Charles, Winona, Lewiston, Rushford, and Houston, MN. He served as a Past President of MFDA in 2001-2001 and was a co-founder of what is known as Children’s Grief Connection.
1. Recording a donor screening with an RN 2. Time of referral to the Minnesota Lions Eye Bank 3. Time of screening 4. Time of contact with the family along with reasons for delay 5. Consult with possibly several family members 6. Donation decision is made 7. Time family left the hospital 8. Time body went to the morgue 9. Time tech was dispatched and reason for any delays, and 10. Time tech arrived at facility and time tech actually approached the body.
Advance Care Planning: An Essential 2014 Funeral Director Conversation (This is the “Honoring Choices” group) Michael LuBrant and Barbara Greene, MPH. It’s not easy to talk about planning for the end of life. But it’s one of the most important conversations a funeral director can have with their clients and families. Through the Honoring Choices Minnesota advance care planning (ACP) initiative, we have learned that many Minnesotans and individuals throughout the nation prefer to have this conversation outside of their healthcare system. Funeral Directors are in an ideal position to begin this often challenging conversation.
When to Call the Coroner Mary Ann Sens, M.D., Ph.D. Medical Examiner: Kittson, Marshall, Polk, Norman, Red Lake and Mahnomen Counties; Coroner: Grand Forks County, ND The session will feature several cases illustrating when Medical Examiner / Coroner notification is required in MN 390 Dr. Sens is Professor and Chair of Pathology at the University of North Dakota School of Medicine and Health Sciences. In 2003, she established an autopsy and forensic pathology consulting services which has grown to include counties in Eastern ND and NW Minnesota. The group now includes three Board-certified Forensic Pathologists serving counties and hospitals in MN, ND and SD. A new, 7800 square foot autopsy facility is in place and operating in Grand Forks, ND serving the Northern Plains region for private, hospital, family and forensic autopsy services. Dr. Sens is former President of NAME (National Association of Medical Examiners), MN Coroners and Medical Examiners Association and is active in numerous forensic and pathology professional organizations.
12 MFDA Bulletin • MARCH/APRIL
Topic: Discussing the changes in funeral service over the past 30 years. Offering ideas on how to adapt our service offerings to the new consumer, including: Funeral Celebrants, event rooms for both funeral and non-funeral use, the importance of ‘Telling the Story’ of the deceased. How do we best leverage the skills of the next generation of funeral directors.
Protecting Your Business, Reputation and Pocketbook: Advance from the Trenches Michael Sharkey, Attorney and Licensed Funeral Director This session will discuss 4 major topics: General trends in funeral litigation: Risk Management for the Funeral Operator: A short discussion of the proper methods and responses when a funeral operator is being investigated by a State agency and the best practices to use when a State agency launches an investigation of a funeral establishment or a funeral director; A short period of commentary by Mr. Sharkey regarding cross-border funeral practice and the potential pitfalls for a funeral operator when transporting human remains across State lines.
What Every Funeral Director Should Know About Probate William G. Peterson, Attorney at Law An overview of the probate process will answer such questions as: Is probate always necessary for an estate? ; How can Funeral Expenses be paid through Probate? What can I tell the Family about probate (without appearing to practice law)? ; What can be done if I don’t get paid for the mortuary services? ; What simple steps can I take to assure I will be paid for my services? (in other words, without an attorney) ; What is a “Fiduciary” and why should I care? As part of the presentation will be several sample documents that the funeral director can use as necessary in the probate process
Medical Assistance Basic Eligibility Regarding Funding Burials Lisa Pluto Medical Assistance Basic Eligibility, the issues with pre-funded burials and issues with estate recovery. The importance of making sure that your prefunding policy is Medical Assistant compliant. Counties are becoming very strict in making sure that they are following all the steps regarding the prepaid burials. Do not put your clients in jeopardy when funding their funeral with a Certificate of Deposit. Please attend so that you are current with what is happening when it comes to Funerals, Medical Assistance and the Counties.
Earle Browne Heritage Convention Center and Embassy Suites | Brooklyn Center, MN
MFDA SOCIAL EVENTS Understanding Suicide Tony DelPercio This seminar will take a look at the facts & myths surrounding suicide and give a better understanding to the causes that can lead someone to suicide. We will also explore ways that we can support and help families who have experienced a suicide.
Hospitality Strategy for Funeral Service Kris Seale (FDLIC) A hospitality strategy helps funeral homes meet the changing needs of baby boomers and dispersed families while adding increased profit to your bottom line. With a hospitality program in place, you can create value for families and become known as the leading provider of service in your community.
Managing & Optimizing Your Digital Marketing Jason Sem The ever growing use of smartphones and tablets is driving more and more interaction online and has formed an interlinking bond with digital content, social media and search engine rankings. Thus, mobile now matters more than ever with regards to marketing your business. Forbes estimates that by 2017, 87 percent of connected device sales will be smartphones and tablets
Monday Evening Cruise and Dinner Cost: $40 (Includes dinner and drinks. Non-members welcome).
Join us in kicking off the convention on Monday, May 19 with a cruise down the Mississippi River. Sponsored by Funeral Directors Life Insurance Company (FDLIC), the Paradise Lady yacht will depart from Bohemian Flats Park in downtown Minneapolis and cruise down the Mississippi while you take in beautiful skyline views.
Tuesday Evening Entertainment
INNOVATION SHOWCASE Todd Carlson – FDLIC, Passare Passare is an online service that helps funeral homes improve the customer experience and the efficiency of the arrangement process, while attracting new families and increasing revenue per event. Passare’s unique network of independent service providers connects families while enabling funeral homes to strengthen relationships through online communications and collaboration.
Tyler Schwichtenberg – Funeral First Call The Funeral First Call app is a quick, effective and organized way to collect first call information on your iPad. While you are on the phone taking the first call or after all of the information has been received, you can easily save and email or print the information from your iPad.
On Tuesday, May 20, join us for an evening of music and laughter with the dueling guitar group SongBlast. Entertainment, food and drinks are sponsored by Batesville Casket Co and Wieser-Doric.
THANK YOU TO OUR SPONSORS!
Life Story – www.lifestorynetwork.com Life Story Network is a company founded on the belief that the needs of the grieving public are forever evolving. It is founded on the belief that the grieving public moved beyond the casket and what is known in the industry as “traditional” funerals over a decade ago. It is founded on the belief that the grieving public would rather participate in a person’s life through the sharing of stories, primarily the Life Story ® of the deceased.
www.mnfuneral.org 13
MAY 19-21, 2014 RETURN OF THE MOBILE MEETING APP Viewable on both iPhones and Androids! View vendors, convention schedule, program and speaker information, real-time alerts and image galleries, Convention maps, user surveys and more! Attendees can access the app for 12 months. www.mfda14.com (Live May 15, 2014)
REGISTER FOR THE CONVENTION ONLINE AT WWW.REGONLINE.COM/MFDA14
MIDWEST MEDICAL EXAMINER’S OFFICE Our board certified pathologists provide private postmortem examinations to answer questions families may have regarding the death of their loved one. If we can be of assistance to the families you serve, please contact our office:
MIDWEST MEDICAL EXAMINER’S OFFICE 14341 Rhinestone Street NW Ramsey, MN 55303
(763) 323-6400 Normal business hours: 8:00 a.m. - 4:30 p.m. Monday-Friday 8:00 a.m. - 2:00 p.m. Weekends and Holidays
Find us online at brown-wilbert.com 14 MFDA Bulletin • MARCH/APRIL 2014
After business hours, we can be contacted through Anoka County dispatch at (763)427-1212
Funeral Director Creates The Funeral First Call App for iPad The Funeral First Call app is a quick, effective and organized way to collect first call information on your iPad. While you are on the phone taking the first call, or after all of the information has been received, you can easily save, email or print the information from your iPad. The Funeral First Call APP is made exclusively for the funeral profession when taking a first call, and created by a Minnesota licensed mortician. The Funeral First Call app is great for any funeral professional using their iPad to keep organized, and able to easily reference, communicate and share information taken during a first call. Stay Networked and informed with your coworkers, get rid of the pen and paper, and use that iPad for your future First Calls. “There is no contract or monthly fees. Funeral First Call App is available for purchase on the Apple Store.
Willmar Precast Company
IN THE HEART OF SOUTH
Tyler Schwichtenberg graduated from the University of Minnesota Mortuary Science Program in December of 2012. He is a funeral director in West Central MN, on the development committee for Children’s Grief Connection and the Hearts of Hope Camp, a Certified Funeral Celebrant, and now a funeral service App developer. Tyler attended the 2013 convention and started thinking of apps for funeral service after attending a break-out entitled 60 Apps in 60 minutes, by James Spellos. He can be reached at tylerschwichtenberg@icloud.com or 507-339-8779.
CENTRAL MINNESOTA Serving the burial vault needs of funeral professionals in: • • • • • • •
Big Stone Chippewa Lac qui Parle Nicollet Redwood Sibley Swift
• • • • • • •
Brown Kandiyohi Meeker Pope Renville Stearns Yellow Medicine
Call Ron Jasperson at Willmar Precast 320-235-8527; Toll Free: 1-800-559-8527
MFDA MEMBERSHIP Make the decision to be a part of the solution – renew now!
www.mnfuneral.org 15
On Funeral Service, Life...And Kevin Costner By Justin P. Zabor, CFSP
Have you ever met someone famous? I have. And no matter what you think of his acting, either positive (think Field of Dreams) or negative (think Waterworld), my experience with Kevin Costner was great! An encounter with stardom taught me at least three valuable lessons about how to be a success in the funeral business and in life that I would like to share with you today; 1) Take Chances 2) Overcome Your Fears 3) Hit Your Mark. I’ll get into all 3 of these in just a little bit. But first a little background… For the record, I am a third-generation funeral director and professional speaker but I’m also an actor as well. Right now you might be thinking, “So what you’re saying, Justin, is that you’re a jack of all trades but a master of none”. And that may be true! I have been practicing the arts of all three for over a dozen years. As an actor, I can tell you that I have appeared in films, TV commercials, print media, and radio voice-over spots that you probably have never heard or seen. Trust me, most of them you probably never want to hear or see! But by far my highest profile gig to date will be the upcoming film “Draft Day” starring Kevin Costner (released April 11, 2014) and directed by Ivan Reitman (Ghostbusters). You can view the trailer right now on www.YouTube.com. The movie stars Costner as Sonny Weaver, General Manager of the Cleveland Browns and is the fictional story of how one team navigates the tricky inner workings of the NFL Draft. “Draft Day” is like the “Major League” of football movies. It was a dream come true for someone like me who grew up in Cleveland as a lifelong Browns fan. Here was a big time Hollywood picture shooting in my city and I had a chance to appear in it. I play a Cleveland Browns scout who works in the “War Room” on the day of the NFL Draft. I’m going to check my ego at the door right now. Truth be told, I am only an extra in the film and don’t even utter a single line. However, that didn’t prevent me from interacting with Costner who is one of Hollywood’s best and longest running talents. On a movie set, there is an unwritten rule that extras are not supposed to talk to principle actors while working. So for the 9 days I was on set acting out the War Room scenes I debated in my head what I would say to Kevin Costner if I got the chance after filming wrapped. All I wanted was a picture of the two of us on my phone to prove to family and friends that I met
16 MFDA Bulletin • MARCH/APRIL 2014
someone famous. I was working but yet had a front row seat to watch one of the finest actors of his generation perform scenes day after day. On the last day of filming I finally got my chance. Our directions in the scene were to show our disapproval for a draft pick that Costner’s character had made behind our backs. He was to say nothing and just walk out of the door while the rest of us sneered, jeered, and yelled at him. I was the last staffer he walked past on his way out. After a few takes of the scene and once the director yelled “cut” I decided to say something. So I mustered up the courage to speak to Kevin Costner because I may never have this opportunity again. I said trying to be as cool and casual as possible, “This must do wonders for your self-confidence, huh?” He chuckled which was exactly the reaction I was going for! Hollywood directors shoot as many angles of scenes as they can from 360 degrees around the room to have as many “takes” as possible. A few shots later on another angle the camera shows Costner walking past me out the door as my character glares at him and he says to me kiddingly off screen, “Don’t get any ideas or else you’ll hear from my lawyer!” I quipped back, “Don’t worry Kevin, I already figured you’re probably pretty lawyer-ed up”. Again he laughed. I was bantering with Kevin Costner! On the last take of the scene I am supposed to walk into the frame and stand on a “mark” – a piece of colorful duct tape on the floor. Costner sees me eye my mark before I start walking. So after the director yells “cut” Costner says to me, “You know that you don’t have to look down at your mark? Come here”. He says and motions me over to him. Remember that he is not only a fine actor but an Oscar-winning director as well (Dances with Wolves). With an actor’s heart and a director’s head he says to me as he acts it out, “Look, you can feel the mark on the floor as you step over it. Try it”, Costner says to me and I do exactly as he instructed. He was exactly right. You can “feel your mark” as you step over it. Here was a Hollywood star teaching another actor his tricks of the trade learned over a long career. He wasn’t speaking loudly so that others could hear as if to say, “Look at me telling this lowly extra what to do”. There were dozens of other people in the room yet he made me feel like it was just him and I. Simply one actor giving
a bit of helpful advice to another. So that’s my Kevin Costner story.
Celebrant Training
Right now you might be thinking, “It’s a nice story, Justin, but what does it have to do with achieving success in the funeral profession or in life?” That’s a great question, and here is the answer. I learned three things from acting in a movie with Kevin Costner and they are 1) Take chances 2) Overcome Your Fears 3) Hit Your Mark. Here are a few of the ways that you can apply these concepts.
Location: Embassy Suites, Brooklyn Center, MN
First, by talking to Costner I took a risk. That risk paid off and I have the story to prove it. I could have listened to the unwritten rule that said extras were not supposed to talk to principal actors and for eight days I did. It was only on the last day that I took the chance. Lucky for me I had nine days and several dozen takes to do it. Sometimes in life and business we have only one chance. What risk have you been thinking of taking in your funeral business? What should you capitalize on in your personal life before it’s too late? Do it right now and don’t wait otherwise you might regret it. I would have always been upset with myself had I not talked to Kevin Costner. Secondly, you need to overcome your fears. I was afraid of speaking up at first. It could have been a disaster! Instead of laughing at my initial comment Costner could have glared at me as if to say, “Shut up kid! I’m working” and that would have been the end it. Luckily for me he did not. I overcame my fears, bent the rules a little bit and it paid off. Sometimes in business and life we need to just do that; assess the situation, overcome your fears, and take a risk. Lastly, know how to “hit your mark”. Knowing how to hit a mark assumes that there is a mark in the first place. Without setting a goal or evaluating a situation we have no framework in which to operate. Without knowing where the bar is set how can we measure our success? If we set goals, develop a plan, and then execute that plan we are already reading ahead in the script. Sometimes that is all you need to achieve success. And sometimes it is more complicated than that. Until you execute a plan you won’t know if you have hit your mark. The key is to take that first step, feel your mark and try. In funeral service, just as in life, we are already in the movie. There are stars, principal actors, extras, and many more cast and crew working behind the scenes. Your job is to learn from the best in the business and strive to constantly improve. By taking chances and overcoming your fears you can learn to feel for your mark and hit it with ease. Sometimes success just means seizing your moment in the spotlight!
Justin P. Zabor, CFSP is, “The Director of Death who speaks The Language of Life for you and your business”. He is a thirdgeneration Funeral Director and Professional Speaker. Justin works with associations, organizations, and corporations helping them create customer experiences, “To Die For!” He can be reached through his website www.JustinZabor.com
May 17-19, 2014
$103/night. Room block good through April 17, 2014
Offered by In-Sight Institute...Life Tribute Professionals
TRAINERS: Doug Manning Glenda Stansbury WHO SHOULD ATTEND: This training is specifically designed for anyone interested in understanding the process of the funeral service and in learning how to personalize and design meaningful funerals or tributes. A successful Celebrant is one who enjoys working with people, has writing and public speaking ability as well as listening and consulting skills. The seminar attracts a wide variety of participants: funeral directors, pre-need and aftercare specialists, hospice professionals, clergy, chaplains, business people, actors, writers and students. SCHEDULE: Day 1........................3:00 p.m. – 9:00 p.m. (dinner provided) Day 2........................8:00 a.m. – 5:00 p.m. (lunch provided, dinner on your own) Day 3.....................8:00 a.m. – 12:00 noon (continental breakfast provided) Cost: $800, MFDA Members $750, Students $550 DISCOUNT FOR MULTIPLE STUDENTS For registration details go to www.insightbooks.com, click on ”Becoming a Celebrant” and search by location OR email Glenda at glenda@insightbooks.com
www.mnfuneral.org 17
FDLIC is proud to announce the addition of Scott Tufto as Director of Sales Development for Minnesota. "We would like to welcome Scott to the FDLIC family," said Kris Seale, FDLIC President and CEO. "We are looking forward to working with Scott as we expand our sales management team in Minnesota." Scott Tufto has over 15 years of experience in management and sales, having spent much of his career in the industrial and engineering field. Scott is the co-owner of Sympathy Florists in Minneapolis along with his wife Miki. He and his wife enjoy volunteering for the Children's Grief Connection in Minnesota, supporting its cause to help grieving children. In fact, Miki serves as a current director and past president on the board of the Children's Grief Connection. "I'm very honored to finally be a member of the FDLIC team," said Scott. "Being associated with the Minnesota Funeral Directors Association and Children's Grief Connection over the years, I've grown very fond of the 'Helpers of People' aspect of FDLIC and have witnessed this firsthand through the selfless
commitment of its employees as volunteers. I'm very excited to represent FDLIC as a business consultant to funeral homes in Minnesota. I appreciate the challenges facing funeral homes today and believe strongly that the products and services offered by FDLIC provide the vehicle to help our clients adapt to the next generation of funeral planners and remain relevant into the future." "We are very excited to have Scott join our team," said John Harrington, FDLIC Regional Sales Vice President. "He brings a wealth of knowledge from his background in sales and consultative services that will serve him well as a Director of Sales Development in Minnesota. Just as valuable, Scott has a servant's heart and a true desire to help others, making him a perfect fit with FDLIC and our customers." Scott is a graduate of St. Cloud State University in St. Cloud, Minnesota.
CHILDREN’S GRIEF CONNECTION Memorial Program Participants • Abbott Funeral Home • Anderson-TeBeest Funeral Home &
Cremation Services • Anderson Funeral Home • Anderson-Mattson Funeral Home • Benson Funeral Home & Cremation Service • Bruzek Funeral Home • Daniel Funeral Home & Cremation Service • Kinder-Dennis Funeral Home • Prosch-Dennis Funeral Home • Dingmann Funeral Care
• Dingmann Funeral Home
& Cremation Service • Dobratz-Hantge Funeral Chapel • Emblom-Brenny Funeral Services • Gieseke Funeral Chapel • Green-Larsen Mortuary • Hamlin-Hansen-Kosloski Funeral Home • Hoff Funeral & Cremation Service • Iten Funeral Homes • Johnson-Peterson Funeral Homes • Kramer Family Funeral Home
• Lakeview Funeral Home • McNearney Funeral Home • Michaelson Funeral Home • Patton-Schad Funeral &
Cremation Services • Schleicher Funeral Home • Schuller Family Funeral Homes • Sturm Funeral Home • West-Kjos Funeral Home • Wright Funeral Home
For more information on how your funeral home can participate in the Children’s Grief Connection Memorial Program, please contact Executive Director Coral Popowitz at 877-226-7632 or coral@childrensgriefconnection.com
18 MFDA Bulletin • MARCH/APRIL 2014
NFDA and AATB Share Updated Best Practices for Cooperation Between Tissue Banks and Funeral Homes Brookfield, Wis. – The National Funeral Directors Association (NFDA) and the American Association of Tissue Banks (AATB) have released updated guidelines to help donation professionals and funeral directors better work together to serve families who wish donate the tissues or organs of a loved one who has died. More than 10 years ago, representatives from NFDA and the AATB reached a historic agreement on a set of best practices involving organ and tissue donation. Previously, there was a lack of communication and understanding of different roles and responsibilities between and among funeral service and donation professionals. The best practices document helped clarify roles and responsibilities and helped both professions better serve families. “The original best set of best practices that AATB and NFDA developed served our respective members well,” said Frank Wilton, CEO of AATB. “However, after more than 10 years, it was time to revisit the document so that we could explore how each association could further educate its respective members and better serve donor families. We are proud to share these new guidelines with our members and encourage them to work cooperatively with funeral professionals in their community.” The new document, Best Practices for Cooperation Among Tissue Banks and Funeral Service Professionals, contains important changes that will help improve the working relationship between donation professionals and funeral directors. The updated best practices document places a very strong emphasis on communication between donation professionals, families and funeral directors. First, communication between the recovery agency and the donor family is crucial. Donation professionals should ensure families understand the donation and recovery process and the impact it may have on the body, especially if they wish to have a viewing or open-casket funeral. The family must also understand the timing of the recovery so that they can work with the funeral director to schedule a funeral. Second, the recovery agency and the funeral director serving the donor family should establish an agreed-upon method and schedule for communicating. Regular communication will help ensure a successful recovery and enable the funeral director to help the family plan a meaningful funeral or memorial service. The updates also place a special emphasis on the recovery agency’s need to respect and accommodate the donor family’s religious or ethnic funeral practices and customs. In some cases, the recovery process may impact those customs. Funeral directors can help staff at the recovery agency understand the family’s needs.
Finally, the best practices document offers guidelines regarding how funeral directors can effectively and efficiently seek reimbursement from tissue banks when post-donation embalming requires additional time or materials. Ethically, funeral directors should not charge families more for embalming or other preparation of the body of the decedent because of the family’s decision to donate their loved one’s organs or tissues. “For some families, donating a loved one’s tissues or organs helps them heal and find something positive in the midst of their grief,” said NFDA President Robert L. “Robby” Bates, CFSP, CCO. “We encourage our members to do all that they can to work with local recovery agencies to support a family’s decision to donate. The updated best practices document will serve as an important tool in forming stronger relationships with donation professionals.” The updated Best Practices for Cooperation Among Tissue Banks and Funeral Service Professionals document can be found on both the NFDA (www.nfda.org) and AATB websites (www.aatb.org). Bates and Wilton encourage their respective members to download the document and evaluate how they can put the recommendations contained in the document into practice in their organization. About the National Funeral Directors Association – www.nfda. org NFDA is the world’s leading and largest funeral service association, serving 19,700 individual members who represent more than 10,000 funeral homes in the United States and 39 countries around the world. NFDA is the trusted leader, beacon for ethics and the strongest advocate for the profession. NFDA is the association of choice because it offers funeral professionals comprehensive educational resources, tools to manage successful businesses, guidance to become pillars in their communities and the expertise to foster future generations of funeral professionals. NFDA is headquartered in Brookfield, Wis., and has an office in Washington, D.C. About the American Association of Tissue Banks: www.aatb.org The American Association of Tissue Banks (AATB) -- a professional, non-profit, scientific and educational organization -- is the only national tissue banking organization in the United States. Founded in 1976, the AATB is dedicated to improving and saving lives by promoting and advancing the safety, quality and availability of donated human tissue. To fulfill that mission, the AATB publishes standards, accredits tissue banks and certifies personnel.
www.mnfuneral.org 19
New Member Benefits for 2014 MFDA is excited to announce two new member benefits for 2014. The first benefit is a new MFDA website that will have many helpful features for members. All MFDA members will have their own log-in that will give them access to blogs, listservs, access to post classified ads, and much more! The new website will be unveiled during MFDA’s 124th Annual Convention at Earle Brown Center in Brooklyn Center on May 19-21. The next new membership benefit will be available at District Meetings this fall – the new MFDA Membership Directory. All of the MFDA members, cemeteries, newspapers, and other helpful resources will be all right at your fingertips in a spiral bound book. All current MFDA members will receive a free copy of the directory. If you are interested in advertising in this new directory, ple ase contact Justin at E&M by phone at 800-572-0011 or send an email to justin@emconsultinginc.com.
2014 Minnesota Funeral Directors Association Membership Directory
The 2014 Membership Directory is now underway! The directory is an indispensable tool for all members. Don’t miss out on an entire year’s advertising to members and the opportunity to stand out from your competitors by advertising or enhancing your company’s listing!
Advertising Rates: Premium Ad Spots
B&W
Color
Back Cover
N/A
$1,999
Inside Front/Back Cover
N/A
$1,799
Page 1
N/A
$1,499
Divider Tab
N/A
$1,099
1/2 Divider Tab
N/A
$699
Additional Ad Spots
B&W
Color
Full Page
$699
$999
1/2 Page
$499
$599
1/4 Page
$299
$399
Business Card
$199
$299
Enhanced Listing
Price $79
Boxed Listing
Member Special Offer 1/2 Price
$39
5.5” x 8.5” Publication
B. Card Full Page
1/2 Page
1/4 Page
Space Reservation Form fax to 952-448-9928 or reply directly to email
Please fill/type out information below and include ad size from table at left. E&M will send you the required ad contract, along with ad creation information.
Company: ______________________________ Contact: _______________________________
Shaded Box Listing
$119
$59
Boxed Listing with Logo
$149
$79
Phone: ________________________________
Boxed Listing with Logo & 50 word bio
$199
$99
Fax: ___________________________________ Email: _________________________________
Need help designing your advertisement? Our Award-Winning graphics team can help! Yes, please have a designer contact me. No, I will submit our own artwork.
Ad Size: _________________
at 800-572-0011 or 763-390-4096
To opt-out of future communications, please contact 800-572-0011 or email emconsulting.optouts@gmail.com (please include your company name and the title of the publication) Such requests will be honored within a reasonable time from the date of the request.
20 MFDA Bulletin • MARCH/APRIL 2014
Color
B&W
If you have any questions or to reserve ad space, please contact your E&M representative Justin at justin@emconsultinginc.com
CLASSIFIEDS Licensed Funeral Director/Funeral Director Intern Opportunities Ingebrand Funeral and Cremation Service of Mora and Braham, MN is looking for licensed funeral director or intern to fill a staff vacancy beginning in June 2014. We are looking for an individual who is warm and compassionate with good”people skills”; is interested in learning; and is a selfstarter. This director will join a staff of two other licensed funeral directors and will be expected to become proficient in all aspects of funeral service. Applicants must also have completed a course in word processing using Microsoft Word and basic photo editing. Pay and benefits will be based upon prior experience. Interested applicants may send their resume to Mike Ingebrand at info@aifuneralhome.com. (3/18/2014) Stephens Funeral Service, a family owned funeral home with locations in Redwood Falls, Westbrook, Walnut Grove, Tracy, Tyler and Echo, is seeking an intern or licensed funeral director to add to our staff. We offer a competitive salary based on experience and a full benefit package. Visit us at www. stephensfuneralservice.com. Contact Nathan Stephens at 612 Northwood Drive, Redwood Falls MN 56283, 507-637-5877 or email nathan@stephensfuneralservice.com. All inquiries will be kept confidential. (3/17/2014) Brenny Funeral Chapels, a family owned and operated business, serving Brainerd, Baxter, Crosslake, Pequot Lakes, Randall and Staples, would like to hire a dedicated, experienced funeral director immediately. Along with excellent communication, we require an energetic, motivated, dedicated, flexible individual that appreciates a small city environment. Community involvement is important. We offer competitive wages, benefits (health insurance, profit sharing, retirement plan and more), and great co-workers. Interested persons should email resume and references to Rhonda Mareck at Rhonda@brenny.com.
Intern or Licensed Funeral Director – Southwest Minnesota Stephens Funeral Service, a family owned funeral home with locations in Redwood Falls, Westbrook, Walnut Grove, Tracy, Tyler and Echo, is seeking an intern or licensed funeral director to add to our staff. We offer a competitive salary based on experience and a full benefit package. Visit us at www. stephensfuneralservice.com. Contact Nathan Stephens at 612 Northwood Drive, Redwood Falls MN 56283, 507-637-5877, or email nathan@stephensfuneralservice.com. All inquiries will be kept confidential. Well established funeral home for sale in Sebeka, MN. Privately owned and operated, this 6,500 square foot funeral home was built in 2000 with class, warmth and everything you need to operate an esteemed funeral home. It includes a 150 seat chapel that may be divided for two services, a foyer, coffee/ meeting room, a casket/urn room, anti room, an embalming room, and garage located with all amenities of country living. Excellent business opportunity! Call: 218-639-9540 Washburn-McReavy Funeral Chapels is a family-owned and operated funeral business in the Twin Cities with 16 locations that serve the Twin-Cities Metro Area. We have an immediate opening for an experienced licensed funeral director. We provide a competitive compensation package with excellent benefits including medical, dental, profit sharing, paidtime-off, and a fair work & on-call schedule. We value compassionate customer service and communication skills, and are looking for a qualified director to join the WashburnMcReavy team. Please email resume and references to billmcreavy@washburn-mcreavy.com Mail to: Washburn McReavy, Attn: Bill McReavy, Jr. 2301 Dupont Ave S, Minneapolis MN 55405
Opportunities Available for Funeral Director Interns and/or Licensed Funeral Directors Vertin Family Funeral Homes is a family owned organization seeking self-motivated funeral service professionals to begin a long-term career with our organization. Our firms are located in MN, IA, WI, MT, WY, SD and ND. We offer competitive compensation, as well as benefits including Group Medical Insurance, 401K Plan with a Company Match, Health Savings Account, flexible scheduling and paid vacation. If you are interested in exploring opportunities with us, please email your cover letter and resume to the below email address, or call to visit confidentially. For more information about Vertin Family Funeral Homes, please visit our website at www.vertin.com. Be sure to visit the Vertin Family Funeral Homes booth during the May 2014 Minnesota Funeral Directors Association Convention. Melissa Volk Vertin Family Funeral Homes Phone: 701-640-5500 Email: melissa@vertin.com Employment Opportunity: St. Cloud family owned funeral home is looking for a dedicated funeral service intern or newly licensee to become a professional member of its staff. This entry level position will share on-call duties with other funeral directors. It will involve all aspects of funeral service. We offer a friendly working environment with the opportunity for personal growth. Wages include a salary guarantee with hourly overtime. Excellent health, dental, life, profit sharing, paid vacation and sick leave. Please send resume to: Paul Daniel, Daniel Funeral Home, P.O. Box 1222, St. Cloud, MN. 56302.
www.mnfuneral.org 21
IN MEMORIAM Phyllis R. Johansen was born March 29, 1923 to Anders and Anna (Rix) Utoft in Tyler, Minnesota. She was baptized and confirmed at Danebod Lutheran Church in Tyler. She attended school in Tyler and graduated from Tyler High School. After graduation she moved to Washington State, where she met Marlowe Johansen. On April 28, 1944 the couple was married. Their union was blessed with two children—Douglas and Linda—and 61 years of life together. The couple lived in Minneapolis while Marlowe received his mortuary science education. In 1951, Anders Utoft invited them to return to Tyler to join the work of the UtoftJohansen Furniture Store and Funeral Home. After Anders retired in 1960, Marlowe and Phyllis owned and operated the businesses, which they sold in 1980 when they retired. They moved to Danebod Village in 2003. Marlowe passed away December 9, 2005. Phyllis entered Tyler Healthcare Center on Tuesday, March 4, where she died on Wednesday, March 12, 2014, at the age of 90, seventeen days before her 91st birthday. Phyllis was a member of Danebod Lutheran Church, where she was active in the Ladies Aid. She enjoyed golf, cooking, bowling, tennis, and bridge, and especially time spent with her family and grandchildren. Phyllis is lovingly remember by her children, Douglas (and Julie) Johansen of Overland Park, Kansas, and Linda Watson of Chanhassen, Minnesota; two grandchildren, Nycole (and Chris) Nibbe of Lake Benton, Minnesota, and Caroline (and Kirk) Vandaveer of Overland Park, Kansas; three greatgrandchildren, Samuel, Braden, and Sydney Nibbe; a sister, Joan (and Robert) Gilmore of Bloomington, Minnesota; a brother, Charles (and Gladys) Utoft of Victoria, Minnesota; and many other relatives and friends. She was preceded in death by her husband, Marlowe; her parents; and two sisters, Katherine Jorgensen and Helen Skov. Arrangements are provided by Hartquist Funeral Home, Utoft-Johansen Chapel in Tyler. Send on-line condolences at www.hartquistfuneral.com. Dan Garrity - Devoted Husband. Beloved Father , Grandfather and Brother. Man of faith. Gentleman. His familiar and easy-going manner endeared him to all he met. Preceded in death by parents, Robert and Marion. Survived by wife of 45 years, Karen; children, Cassie, Brian (Teresa), Shannon, Cullen (Jenny); 3 grandchildren, Maddie, Ellie, Jeylen; nine brothers and sisters, Tim, Peggy, Bridget (Lee), Kevin (Judy), Sheila, Maura, Katie, Mike, Brendan (Lisa); uncle, Dr. Mike (Mary Ann) Garrity; and by many nieces, nephews and cousins.
22 MFDA Bulletin • MARCH/APRIL 2014
Mass of Christian Burial 10 AM Tuesday, February 18, 2014 at Nativity of Mary Catholic Church, 9900 Lyndale Avenue South, Bloomington. Visitation 5-8 PM Monday at Mueller Parkway Chapel, 835 Johnson Parkway, St. Paul and also one hour prior to the Mass on Tuesday at the church. Interment Resurrection Cemetery, Mendota Heights. In lieu of flowers, memorials are preferred to Sharing and Caring Hands and VEAP. www.MuellerMemorial.com Earl J. Holcomb, age 98 of Roseville long-time St. Paul Funeral Director passed away peacefully Feb. 12, 2014 surrounded by family. Survived by his loving wife of 74 years, Roswitha; children, Gary Holcomb, Linda (Don) Lundquist and Cheryl Holcomb; grandsons, Jason (Joanne) and Marcus Lundquist; great granddaughter, Ava; sister, Violet Wangensteen Magnuson; brother in-law, Bill Fern; nieces, nephews and friends. Preceded in death by his parents and sisters, Gertie Holcomb and Julia Fern. Visitation Monday, Feb. 17th from 4-8 PM with a Masonic Service at 7 PM at the HOLCOMB-HENRY-BOOM-PURCELL FUNERAL HOME, 536 N. Snelling Ave., St. Paul (651-6462844). Funeral Service 11:00 AM Tuesday, Feb. 18th with visitation from 10-11 AM at BETHLEHEM LUTHERAN CHURCH, Roy and Shields Aves., St. Paul. Interment Roselawn Cemetery. Earl was a 1935 graduate of Washington High School and the University of Minnesota Mortuary Science program. Earl was a long-time St. Paul Funeral Director caring for and serving families since 1935. Earl affiliated with the A.E. Henry Funeral home in 1948. Earl was active in many church, civic and fraternal organizations including, Church Council of Bethlehem Lutheran Church, Past President of Midway Lions Club; Midway YMCA Y’s Men’s Club; Past Master of Triune Masonic Lodge #190; Past Patron of Merriam Park Chapter #199 O.E.S. He served on numerous Osman Shrine clubs and units and was Potentate of Osman Shrine in 1969. Past Board member of Twin Cities Shriners Hospital for Children. Earl recently received his 75 year certificate as a Mason. He was a member of Tusler-Summit Masonic Lodge #263; a 33rd degree member of the St. Paul Valley Scottish Rite; Osman Shrine and Midway Lions Club. Many thanks to the caregivers from Visiting Angels as well as St. Joseph Hospital station 5000 de Paul tower. Memorials preferred to Osman Women’s Auxiliary. www.holcombhenryboom.com
SPECIAL THANKS TO MFDA’S 2014 ALLIED MEMBERS
RENEW YOUR SPONSORSHIP TODAY TO STAY LISTED IN THE UPCOMING ISSUES!
MFDA thanks those individuals who have shown their commitment to MFDA and its members by becoming Allied members. To contact a member, call the MFDA office at 763-416-0124, refer to your MFDA Directory, or visit the online MFDA Buyer’s Guide at www.mnfuneral.org.
Advance Planning Services, LLP Doug Hanrahan www.advanceps.com
Federated Funeral Directors Sharron Cooper www.ffda.com
Medical Disposal Systems, Inc. Gary Langdom www.mds-mn.com
Pluto Legal Cheryl Vos www.plutolegal.com
Answering Service for Directors Jason Bathurst Sales@myASD.com
Federated Insurance Brock Martinez www.fedins.com
Messenger Bob Hoaglund www.messenger@messengerllc.com
Premier Coaches Paul Holmberg www.Premiercoaches.biz
Anubis Specialty Services Carol Fee www.assmn.com
Firefly Gift Boxes, LLC Liz Leitch-Sell www.fireflygiftboxes.com
Shepart Dawson Grover www.shepart.com
Artco Casket Company, Inc. Al Whitmer www.artcocasket.com
Forest Lawn Memorial Park Association Kari A. Hubbard Kbradshaw9@yahoo.com
Midwest Medical Examiners office Angie Chalmers www.midwestmedicalexaminer.com
Asphalt Associates Brad Larson www.asphalt-associates.com Aurora Casket Company Andi Waterhouse www.auroraadvantage.com Baines Professional Vehicles John Baines www.4hearse.com Batesville Lynn Peterson www.batesville.com Blanski, Peter, Kronlage & Zoch, PA John Edson www.pbkz.com Blue Dove Software Roger Stroknoff www.bluedovesoftware.com Brown-Wilbert, Inc. Dave Gavin, Christopher Brown, Andrew Brown, Bruce Bratton, Dan Garrity, Maleia Kavitz,John Schmitt, Jeff Bauer, Jerry Brown www.brown-wilbert.com Children’s Grief Connection Coral Popowitz www.childrensgriefconnection.com Cremation & Trade Services, Inc. Paul Maher Custom Goldsmithing Jake Fuhrman
Funeral Directors Life Insurance Company John Harrington www.funeraldirectorslife.com Gorder Mortuary Supply James Messer www.gordersupply.com Homesteaders Life Company Joel Rimstad www.homesteaderslife.com Johnson Williams Funeral Cars Todd Anderson www.careympls.com Keith M. Merrick Co., Inc. Kyle Grimes www.keithmerrick.com
Minnesota Lions Eye Bank Raylene Streed www.mnlionseyebank.org
Shiva Shade Craig Maltz www.shivashade.com
Northern Design Caskets Scott Haiby
The Purple Cross Plan Denis Nordlum www.purplecross.com
Northwestern Casket Co. David Koll www.nwcasket.com
United Heritage Insurance Bob Hanson www.unitedheritage.com
Peterson Law Office Bill Peterson www.petersonlawoffice.com
University of Minnesota Mortuary Science Michael LuBrant www.mortuaryscience.umn.edu
Photo Memorials Peg Wellendorf www.photomemorialbook.com Pinnacle Group Bob Michaelson, Cory Michaelson www.pinnaclegroup4u.com
Wieser Doric Matt Wieser, Todd Weiser www.wieser-doric.com Willmar Precast Company Ron Jasperson
Kelco Supply Mike Bjerum www.kelcosupply.com Laker Insurance Patrick Zalusky Life Story Network Jason Meyle www.Lifestorynetwork.com LifeSource Organ and Tissue Donation Mike Burakowski www.life-source.org MAS Communications Mary Reeves www.mascommunications.net
Dodge Company Greg Bright www.dodgeco.com
www.mnfuneral.org 23