2-move Brochure by designhaus.uk

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Estate Agent

SELLING LETTING BUYING RENTING

The Property Ombudsman

STROOD 2 North Street Strood ME2 4SH T: 01634 727274 (Sales) 01634 727275 (Lettings) E: strood@2-move.co.uk

GRAVESEND 6 Milton Road Gravesend DA12 2RE T: 01474 364136 (Sales) 01474 364036 (Lettings) E: gravesend@2-move.co.uk

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Estate Agent

Welcome to 2-move - an award winnning Estate Agent Our company was originally born from a long-standing partnership with Walters and Partners, who traded from their offices on Milton Road for approaching 40 years. In 2008, the decision was made to re-brand the company and 2-move Gravesend was launched. Following three successful years, in the most difficult of trading climates, we opened our second office in Strood in October 2011. Both offices command eye-catching locations in their respective towns and we hope that this is one, of what we hope are many, reasons that you may consider our services.

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As with all the best service-led companies, our reputation depends largely on the quality, integrity and professionalism of our staff, many of whom have years of experience in residential sales, lettings, property management and financial services. We value our memberships to the NAEA, ARLA and NFOPP and we are a dedicated and hard working team of people who are motivated by a professional desire to negotiate the very best transaction for the mutual benefit of seller/landlord or buyer/tenant. We are able to offer a bespoke service to anyone looking to move or even those simply seeking advice on their next step. Our goal is to provide a “straightforward approach” treating each valued client or customer as an individual, not a number in a system and by providing a jargon free approach to the business of selling, letting and managing property.

Judge’s comments…

Customer service is excellent and they offer a high level of accompanied viewings seven days per week. The team understands the importance of controlling the moving process, and is clear about this with buyers and vendors, so from the outset all parties are confident in the level of communication they can expect. 2-move is a young, independent company showing signs of real differentiation from its competitors.

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FREE valuations

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Cutting edge marketing and property presentation

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Long opening hours

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Accompanied viewings (including open days)

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Regular updates

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Accredited client monies protection via Safe Agent

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Our web footprint… We invest heavily in online and digital marketing

75% of Estate Agents do not have a mobile application - ours is FREE to download

Your property, in your buyer or tenant’s hands... instantly

Monthly online magazine…

We publish our own monthly magazine, which is emailed to our entire database. Location is packed full of interesting articles and includes every property that we are marketing, both for sale and to let, guaranteed, not just a select few.

n o ti a c o L L o c n a o ti ti o a n c o La Ln otci ation L o c on Loca Locatio E: ISSUE 02 Y & LIFESTYLE MAGAZIN THE MONTHLY PROPERT

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Estate Agent

THE MONTHLY PROPERT Y & LIFESTYLE MAGAZIN E: ISSUE 03

2 - move.co.uk Estate Agent

THE MONTH

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Estate Agen t

Our local footprint… 2 - move.co.uk

SELLING LETTING BUYING

We carry out regular mailing and marketing campaigns, that are original, eye-catching, strongly branded and focussed.

We have a huge online footp rint 75% of Estat e Agen a mobile appli ts do not have cation FREE to down ours is load Your property, in your buye r or tenant’s hand s... INSTANTLY

Estate Agent

If you’re thinking of sellin g or letting your property CALL NOW…

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FREE valuations

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Cutting edge marketing and property presentation

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Long opening hours Accompanied viewings (including open days)

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Regular updates

RENTING

We will not compromise on service or the attention to detail that we will dedicate to the marketing of your prope rty.

Please contact us now to discuss how we can help… CALL … CLICK… or POP IN!

For all of your property requirements, contact the agent everyone is talking about

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We urgently require properties

We urgently require properties for buyers and

for our pre-approved buyers and tenants… 2-move are an independent estate agent prominently positioned in the heart of Strood, with over 50 years combined experience in Selling and Letting properties of all descriptions.

our waiting and pre-approved tenants.

2 North Street, Strood, Rochester ME2

Also at: 17 Wrotham Road, Gravesend,

Call (Sales) 01634 727274 or (Lettings) 01634 727275 and speak to one of our experts today for impartial, professional advice and to arrange a FREE valuation of your property.

ents… Judge’s comm

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4SH Tel (Sales) 01634 727274 (Lettings) 01634 727275 Email: strood@2-move.co .uk W: www.2-move.co.uk

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ce is Customer servi ve excellent and 2-mo of offer a high level ngs accompanied viewi . week seven days per rstands The team unde of the importance the controlling s, and moving proces is clear about this with buyers and the vendors, so from s are outset all partie level confident in the tion of communica t. expec they can g, youn a is ve 2-mo any independent comp of real showing signs from differentiation its competitors.

Estate Agent Sales

ING, of SELLING, LETT not drop If you are thinking ING a property why BUYING or RENT … ces on Milton Road Estate Agent into our new offi work ee ﬁ rst hand how we and s team et the You can me s different. and what makes u • FREE valuations entation y pres ropert keting and p • Cutting edge mar urs • Long opening ho en days) ings (including op • Accompanied view ates ar upd times | Friday January 24 2014 Regul • the attention e on service or the ting of your We will not compromis marke ill dedicate to the to detail that we w property. and to Market Appraisal To receive a FREE … CLICK… or can help… CALL discuss how we

You are just a short walk away from www.2 -move.co.uk Gravesend’s award winning, independent Estate Agent… The Property Ombudsman

Bricks & Mortar 15

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Estate Agency Awards

from firms that top the league

POP IN!

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Also at Strood 2RE DA12 Gravesend 2 North Street Strood ME2 4SH 6 Milton Road 6 (Sales) 01474 36413Sales 01634 727274 | Lettings 6 (Lettings) 01474 36403 Email strood@2-move.co.uk -move.co.uk Email gravesend@2

Far left: RivenhalI Way in Rochester, Kent, and below right, Clarence Place in Gravesend, Kent, both on sale with 2-Move. Left: Asheldham 14 inBricks & Mortar Hall Asheldham, 01634 Essex, 727275 and, below left, Violet Lodge, in Althorne, Essex, both on the market with Zoe Napier Country & Equestrian

Zoe Napier, of Zoe Napier Country & Equestrian and Zoe Napier Coastal and Waterside, which won the Gold Award in the Single Best Office East of England Estate Agency category, as well as Bronze in the Best Estate Agency Prestige category

Estate Agency Awards

It’s fantastic to be well-recognised in the industry and it gives sellers extra confidence. We specialise in niche markets. We’re very different to other estate agents in that we cover the whole of Essex from one office. Sometimes lots of smaller offices can breed a kind of inter-office competition that’s less useful for the customer. Also, we like to have experience in the office as well as outside it. So often you have the top people out on jobs and less experienced people in the office answering the phones — but it’s those people that spend the most time talking to customers, so we make sure we always have experienced people in the office. W Did you learn anything from last year? We knew of the conveyancers Cunningtons Solicitors before, but after their win last year we got chatting with them and have since established a strong relationship. People often ask us for a recommendation and the fact that we could offer a fellow gold winner makes such a good impression. We know how vigorous the judging is to win that award, so why would we want to recommend anyone else?

rsary Wishes

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Dear Tenant,

…

You will receive £50 CASH from 2-move Lettings if we successfully replace you as a Tenant, as we know you are looking to vacate. All you need to do is call us with your Landlord’s contact details. It really is that easy!

ove, we team at 2-m From all the t wishes to send our bes would like to ary”. “home annivers you on your is well. We hope all ring, side con one If you know any or RENTING, ING, BUYING SELLING, LETT do to thing we can or if there is any the of any aspect assist you with us know. ess, please let proc ing mov to help. We would love

Lettings

Gravesend Branch 6 Milton Road Gravesend DA12 2RE 01474 364036 gravesend@2-move.co.uk Strood Branch 2 North Street Strood ME2 4SH 01634 727275 strood@2-move.co.uk

14 Bricks & Mortar

Estate Agency Awards

2 - move.co.uk

Winners in some of the key award categories tell Francesca Steele how they impressed the judges and offer their strategic advice for homebuyers we see as key. This year we’ve taken a team of experts out on the road to seminars with estate agents, focusing on the South East. The benefit of that is that it has helped us to share best practice. This has helped to build trust and better working relationships.

Pay:

For you the Tenant

From:

2-move Lettings

Justin White, Sales Director at Cunningtons Solicitors, which won the Gold Award in the Best Small Conveyancer category

Date

Lettings

£50.00

Fifty pounds cash OR Reduced referencing fees

2 - move.co.uk

Amount:

Lettings

1GP

W Have you learnt anything since your last win? I think we have learnt to manage people’s expectations better. And we’ve also tried to ensure that everyone moves away from a blame culture when things don’t go to plan. There can be a tendency sometimes to blame the other side, but that’s not helpful to anyone.

offer a high level of accompanied viewings seven days per week. The team understands the importance of controlling the moving process, and is clear about this with buyers and vendors, so from the outset all parties are confident in the level of communication they can expect. 2-Move is a young, independent [Insert Caption here] company showing signs of real supply to estate agents? of the biggest complaints vendors differentiationOnefrom its competitors.” have is that they don’t know what’s going on. With the software we

to estate agents, clients can see W How does itsupply feellike for your things who has looked at their who their competitors are. achievementsIproperty to beandrecognised? think it says something that several of

our clients alsois award for The biggest thing forwere me thewinners, impact it Tony Szabo, Consulting example Haus Properties, which won a GoldFor for Bestthem Small London Estate that W How have you been able to increase has had on staff. to feel and Managing Partner at your fees? Agency and a Bronze for Best Website. their work is noticed is so important. We We tell our customers from the outset what their moneyAgency, is going towards so W How important is the digital side of 2-Move that Estate which have invested things a lottothis yearworld? but as far as they know what they are paying for. the property Peter Grant, Chief Executive There are plenty of cheap conveyancing It’s paramount. People want things when of VTUK, which won motivation the Silver they staff iswantconcerned it was won thefirms Silver for Best but we offerAward a bespoke solution, them these days. They do Award in the Best Estateevery penny. with better training, experience, local their banking and shopping online. Why We’re already South East Estate Agency Agency Supplierworth knowledge and good working wouldn’t they want to do their property category relationships with the agents in those management online?

W What the judges said: “The team at Cunningtons has not rested on their laurels following their win in 2012. They have continued to improve and adapt. The Compliance Officer leads by example and takes a proactive approach to the business and the team. The training and development programme has been extended and there is a new Business Development team in place to monitor results, meet the teams and work with the trainers to implement courses to address any issues, but also to share and celebrate examples of best practice. The directors have actively recruited a small team of ex-estate agents to act as the first point of contact for customers, so their conveyancing journey starts positively through dealing with experienced and knowledgeable professionals.”

thinking about the next awards! areas. Without those things, W What the judges said: “VTUK work W What the judges “Over the transactional timessaid: can be longer W What will you be working on next? hard with their clients to ensure they and it can be more difficult to find Apps. Things for landlords with get the most out of the software and past 18 months, the directors W What have downloadable you been to inthat the solutions to problems such as planninghave yieldup calculators, sort past utilise it to its full capacity. Prior to issues. of thing. Almost all of our clients ask us implementation, they undertake a full reinvestedpermission heavily in this company about communications technology. business appraisalyear? for all clients. Not WaWhat should other conveyancing only does this helpIwith consumer everything from procedures reviewed followingteams thorough review of allconfidence think about for the coming W What do you think will happen to the in the product, but also year? procedures . . . All ofenables property market in 2014? training to staff training, marketing, trying to systems and thisVTUK to identify Investing in IT. You can create far We know there is massive growth of the requirements and therefore tailor better being able to team rental sector but Iand think the ongoing accordingly. keep brand consistency sobuy-to-let on. We has served tocustomer give service the by existing a development work in a more flexible way, for sector is going to come to the fore. We’ve Client feedback is not only encouraged completely redesigned thefunds website real boostexample, but,bymore importantly, has enabling your customers to got a couple of hedge who havetoo. but actively sought.” check in out of hours. We’re said that they would love to buy are network but results ininthe making massive investments that turnover. properties nationwide. That kind of we W What have you been up shown to this year? tangible W Congratulations.We Can you tell a us two-branch year. investment will grow, I think. We focused on customer service, which about what it is that you wanted to get large-scale to a point where our staff Customerthisservice is excellent anda bitthey

Estate Agency Awards

from firms that top the league

at Cunningtons Solicitors, which won the Gold Award in the Best Small Conveyancer category

when things don’t go to plan. There like who It’s fantastic to bethings well-recognised in the has looked at their industry and it gives sellers extra can be a tendency sometimes to blame property and who their competitors are. confidence. We specialise in niche the other side, but that’s not helpful I think markets. We’re very differentittosays other something that several of and valuers could stand toe to toeestate with agents in that cover the whole to anyone. ourweclients were also award winners, for Essex from one office. Sometimes lots larger agencies, offering a real ofof smaller Haus offices example can breed a kind of Properties, which won a useful Goldthat’s forless Best Small London Estate W How have you been able to increasealternative to larger companies ininter-office town.competition for the customer. Also, we like toAgency have experience your fees? andinatheBronze for Best Website. office as well as outside it. So often you We tell our customers from the outset W What staff training have you had? have the top people out on jobs and less experienced people in the what their money is going towards so W How important is the digital side of We introduced monthly meetingsoffice foranswering the phones — but it’s that they know what they are paying for. those people thatthings spend the to mostthe time property world? Executive ZoeGrant, Napier, of Chief Zoe Napier both Peter offices, going through what sales, talking to customers, we make sure People want things when There are plenty of cheap conveyancing It’ssoparamount. Country &which Equestrian we always have experienced people in of VTUK, won the Silver listings and Zoe Napier have Coastalbeen achieved firms but we offer a bespoke solution, lettings and they want them these days. They do the office. Award in the Estate and Waterside, which won with better training, experience, local throughout the twoBest offices. I try to keep their banking and shopping online. Why W Did you learn anything from last Far left: RivenhalI Way the Gold Award in the Single knowledge and good working in Rochester,itKent, wouldn’t they want to do their property Agency Supplier category year? and light. We Bestalso Officehad East aofcouple of training We knew of the conveyancers below right, Clarence relationships with the agents in those management online? England Estate Agency days via the Property Academy —Cunningtons Solicitors before, but after Place in Gravesend, areas. Without those things, Kent, both on sale withW What win last year we got chatting with the as judges “VTUK their work category, well assaid: Bronze valuation and and have since established 2-Move. Left:predominantly Asheldham the Best Estate Agency transactional times can be longer W What will you be working on next? hardinwith their clients to ensureathem they strong relationship. People often Hall in Asheldham, presentation training Prestige category us for a recommendation and the for landlords with left,get the and it can be more difficult to Essex, find and, below Apps. Things most out of — thethat’s software ask and fact that we could offer a fellow gold Violet Lodge,something in look growing thiswinner year. solutions to problems such as planning downloadable itI’ll tothe its fullat capacity. Prior to makes such a good impression. yield calculators, that sort W What judges said about the Gold Althorne, Essex, bothutilise We the judging is to all of our clients ask us Award: “Zoe and her team have spent on the market with implementation, permission issues. of thing. Almost they undertake a know full how vigorous win that award, so why would we want time investing in last year’s win and Zoe Napier Country & about business appraisal all clients. recommend anyone else?communications technology. seeking ways in whichfor they can build Equestrian W How do you engage with your toNot that success to continually W What should other conveyancing customers? only on does this help with improve consumer their offering. One interesting initiative W Do you have a tip for the year teams think about for the coming W What do you think will happen to the confidence in thewith product, ahead? is the collaboration last year’sbut also I try enables to give people service I’d My want top tip for sellers is not to bemarket overly winner of the Best Small Conveyancer year? property in 2014? VTUK tothe identify training ambitious where pricing is concerned award to ensure that clients are myself. I confident also encourage each member of Weestate Investing in IT. You can create far know there is massive growth of the requirements and therefore tailor and to listen to good agents, in a full complement of gold especially with unusual properties. You standardtheir services.personality to come allow better customer service by being able tostaff to rental sector but I think the buy-to-let ongoing development accordingly. do need someone experienced to sell “Alongside this, a Head of Customer unusual properties; anything has to come to the fore. We’ve position was created, the work in a more flexible way, for sector isthat going feedback is not only encouraged out. IfClient theService standard blurb iswiththe first thing acreage, for instance, commercial individual in question implementing example, by enabling your customers tocustomers gotequestrian a couple of hedge funds who have but actively sought.” hear, it can be tooff-putting. aspects, professional centres clear and precise strategies effect and so on. A regular highthat streetthey agent would love to buy change and develop the already high check in out of hours. We’re said That firststandards pointeven of further. contact, especially might if not understand the precise VAT Each new lifestyle making massive investments inThe that nationwide. That kind of W Congratulations. Canhamper’, you tell us requirements for properties such properties and the customer is given a ‘lifestyle hamper, with it’s a avaluation, that’sittailored the first chance youlose the seller might buyer when things is personally to the this year. large-scale investment will grow, I think. bit which about what is that you move quickly enough. individual and has included everything everything fromto differentiate have yourself fromdon’t the And for buyers, the agent who gives a from hay and horse treats to live hay to horse higher price valuation might not chickens — a greatto fit for those seeking other agents trying get that business. always be the best placed to sell your treats, is a good a warm welcome into rural life and a property. good examplethat of the makes extra touches this the dialogue the example It’s of the agency prides itself on.” difference. We are sales people and the www.cunningtons.co.uk extra touches www.vtuk.com W Congratulations, how does this agency public know that, you have to try to www..2-move.co.uk it feel to win twoso years in a row and why do you think you have? prides itself on down break that innate barrier. www.inthecountryside.com offer a high level of accompanied viewings seven days per week. The team understands the importance of controlling the moving process, and is clear about this with buyers and vendors, so from the outset all parties are confident in the level of communication they can expect. 2-Move is a young, independent company showing signs of real differentiation from its competitors.”

ersary Happy Anniv

Tony Szabo, Consulting and Managing Partner at 2-Move Estate Agency, which won the Silver Award for Best South East Estate Agency W What the judges said: “Over the past 18 months, the directors have reinvested heavily in this company following a thorough review of all systems and procedures . . . All of this has served to give the existing team a real boost but, more importantly, has shown tangible results in the turnover. Customer service is excellent and they

W How does it feel for your achievements to be recognised? The biggest thing for me is the impact it has had on staff. For them to feel that their work is noticed is so important. We have invested a lot this year but as far as staff motivation is concerned it was worth every penny. We’re already thinking about the next awards! W What have you been up to in the past year? I reviewed everything from procedures to staff training, marketing, trying to keep brand consistency and so on. We completely redesigned the website too. We are a two-branch network but we wanted to get to a point where our staff

and valuers could stand toe to toe with larger agencies, offering a real alternative to larger companies in town. W What staff training have you had? We introduced monthly meetings for both offices, going through what sales, lettings and listings have been achieved throughout the two offices. I try to keep it light. We also had a couple of training days via the Property Academy — predominantly valuation and presentation training — that’s something I’ll look at growing this year. W How do you engage with your customers? I try to give people the service I’d want myself. I also encourage each member of staff to allow their personality to come out. If the standard blurb is the first thing customers hear, it can be off-putting. That first point of contact, especially if it’s a valuation, that’s the first chance you have to differentiate yourself from the other agents trying to get that business. It’s the dialogue that makes the difference. We are sales people and the public know that, so you have to try to break down that innate barrier.

The Property Ombudsman

£90,000 Rochester

2 - move.co.uk

Agent Estate Three bedroom semi-detached home, ground floor shower room and 24' kitchen/diner.

BUY-TO-LET OPPORTUNITY! Two bedroom maisonette located close to amenities and good transport links.

364036 Email gravesend@2-move.co.uk 6 Milton Road Gravesend DA12 2RE Sales 01474 364136 Lettings 01474 £235,000 Rochester Snodland Email strood@2-move.co.uk 2 North Street, Strood ME2 4SH Sales 01634 727274 Lettings 01634 727275

£160,000 Rochester

Three/four bedroom property located in Rochester. Call to view 7 days a week.

£165,000 Allhallows

BEAUTIFULLY PRESENTED CHALET BUNGALOW, 3 bedrooms, en suite upstairs.

Three bedrooms - OPEN DAY BY APPOINTMENT TO BE HELD ON 8th MARCH 2014.

Self contained one bedroom flat, newly laid carpets throughout.

View now! A selection of amazing 4 bedroom new build properties.

Estate Agent

2 North Street, Strood ME2 4SH Sales 01634 727274 Lettings £245,000 £215,000 Wainscott 01634 727275 Email strood@2-move.c o.uk

£199,950 Cliffe

Stately platinum contemporary home boasting integrated kitchen appliances and off street parking.

Detached Oast House with detached garage/ annexe, quiet countryside location.

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Strood’s

NEWLY RENOVATED one bedroom self contained flat, newly laid carpets, a stone's throw from train station.

£600 pcm Cliffe

£1,000 pcm

Award

£725 pcm Chatham

proud winners at The Estate Agency of the Year Awards 2013 A selection of amazing 4 bedroom new build properties available to view immediately.

Three bedroom semi with garage and drive and stunning views over the river.

£2,000 pcm Gillingham

LE T

Chattenden

2 - move.co.uk Award Winning

£550 pcm Hoo

£240,000 Gillingham

Wainscott

£215,000

Three bedroom family home, neutral decor Fully refurbished property located in a poplar to local amenities. 6 Milton and close Road Gravesend DA12 2RE Sales 01474 364136 Lettings area. Call 7 days a week to avoid disappointment. throughout 01474 364036 Email gravesend@2-mo ve.co.uk

Cutting edge marketing that is second to none with a service to match We have a huge online footprint. 75% of Estate Agents DO NOT have a mobile application - ours is FREE to download. Your property, in your buyer or tenant’s hands... INSTANTLY.

£220,000 Chatttenden

Winning

www.estateagencyoftheyear.com A newly refurbished 2 bedroom property set back in a beautiful, quiet and much sought after area.

We publish our own monthly E magazine which is emailed to our entire database. Location is packed full of interesting articles and includes every property that we are marketing, both for sale and to let, guaranteed, not just a select few. The Property Ombudsman

Charming apartment, double bedroom, lounge, kitchen, bathroom, gas central heating and double glazing.

£35,000 pa Gillingham

£700 pcm Strood

BY T ISSUE 02 & LIFESTYLE MAGAZINE: THE MONTHLY PROPERTY

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Estate Agent

THE MONTHLY PROPERTY & LIFESTYLE MAGAZINE: ISSUE 03

2 - move.co.uk Estate Agent

THE MONTHLY PROPERTY & LIFESTYLE MAGAZINE:

.co.uk

2 - move

Estate

PROPERTY

& LIFESTYLE

MAGAZINE:

ISSUE 01

Agent

ISSUE 04

2 - move.co.uk Estate Agent

BEAUTIFUL modern apartment, fully fitted kitchen with integrated appliances and allocated parking.

Bedroom self AUTOMOTIVE FORECOURT. Land used for Car Sales, NEWLY RENOVATED One contained flat. Close to train station. Workshop and Premises. Immaculate Sales Office.

Judge’s comments… Customer service is excellent and 2-move offer a high level of accompanied viewings seven days per week. The team understands the importance of controlling the moving process, and is clear about this with buyers and vendors, so from the outset all parties are confident in the level of communication they can expect. 2-move is a young, independent company showing signs of real differentiation from its competitors.

Estate

£750 pcm Some agents will have hidden charges, some will have a tiered service, where you only get something if you are willing to pay for something else. Some will try and pull the wool over your eyes with offers that are too good to be true. With 2-move, regardless of what type of property you are looking to sell or let, you will receive the same cutting edge service, marketing, exposure and expertise. We will not compromise on the service we can offer our clients, so why should you?

£550 pcm Wainscott

ationLocation Locion LocationLocat Location Lo cation Location THE MONTHLY

RARELY AVAILABLE 4 bedrooms, off road parking and a south facing garden. AVAILABLE NOW.

Rochester

Monthly online magazine…

Bedsit, inclusive of all bills, walking distance to train station. Shared kitchen and bathroom.

“

£235,000 Rochester

Friday January 24 2014 | th

Tips for buying and selling success

The Property Ombudsman

Rochester

1GP

W What the judges said about the Gold Award: “Zoe and her team have spent time investing in last year’s win and seeking ways in which they can build on that success to continually improve their offering. One interesting initiative W Do you have a tip for the year ahead? is the collaboration with last year’s My top tip for sellers is not to be overly winner of the Best Small Conveyancer ambitious where pricing is concerned award to ensure that clients are and to listen to good estate agents, confident in a full complement of gold especially with unusual properties. You standard services. do need someone experienced to sell “Alongside this, a Head of Customer unusual properties; anything that has Service position was created, with the acreage, for instance, commercial individual in question implementing aspects, professional equestrian centres clear and precise strategies to effect and so on. A regular high street agent change and develop the already high we seefurther. as key. This year we’ve taken a might not understand the precise VAT standards even Each new The lifestyle of experts out onhamper’, the road to requirements for such properties and the customer isteam given a ‘lifestyle hamper, with seminars with estate to agents, seller might lose the buyer when things which is personally tailored the focusing on the South East. The benefit of that is don’t move quickly enough. has included everything everything from individual and that it has helped us to share And for buyers, the agent who gives a from hay and treats to live besthorse practice. This has helped to hay to horse chickens —build a great those seeking higher price valuation might not trust fit andfor better working relationships. always be the best placed to sell your a warm welcome into rural life and a treats, is a good Friday January 24 2014 | the times the times | Friday January 24 2014 Bricks & Mortar 15 [Insert Caption here] property. good example of the extra touches this example of the W Have you learnt anything since your agency prides itself on.” last win? supply to estate agents? www.cunningtons.co.uk extra touches I think we have learnt to manage One of the biggest complaints vendors W Congratulations, how doesbetter. And we’vewww.vtuk.com people’s expectations have is that they don’t know what’s this agency www..2-move.co.uk it feel to win two years in a that roweveryone also tried to ensure going on. With the software we away from blame culture supply to estate agents, clients can see www.inthecountryside.com and why domoves you think you ahave? Justin White, prides itself Sales on Director

Winners in some of the key award categories tell Francesca Steele how they impressed the judges and offer their strategic advice for homebuyers

Happy Annive .co.uk 2 - moveEsta te Agent

Strood 2 North Street Strood ME2 4SH 01634 727274 Lettings 01634 727275 Email strood@2-move.co .uk

nt Estate Age

estate agents

Buying? Selling? Letting?

Gravesend 6 Milton Road Gravesend DA12 2RE Sales 01474 364136 Lettings 01474 364036 Email gravesend@2-mov e.co.uk

Agent

Three bedroom terrace house, great links to the motorway. Call NOW to arrange your viewing.

Call today for a FREE Sales or Lettings

Marketing Appraisal

Strong newspaper presence… We retain a strong newspaper presence in local newspapers in Strood and Gravesend, with eye-catching layouts and innovative marketing, ensuring your property stands out from the crowd.

A few kind wordsâ&#x20AC;Ś just a small selection

On behalf of the six sellers of the above property I am writing to thank you and your team for the efficient way you set about selling the house for us. On first visiting your office we were made to feel that selling our house was important to you. The follow-up visit, the same afternoon, to view the property and suggest a suitable price range based on properties already sold in Cedar Road, a clear statement of cost and the services you would provide, made us feel that we were dealing with professionals who understood both the business and the market.There were a number of early potential buyers who sought to purchase the house below your lower limit. I suspect that these were speculators hoping to get in early before

the availability of the house was ge nerally known. It was no t long however be fore you found a first time buyer who m ade an offer within the pr ice range that you had predicted. Progress was inev itably slow becaus e of the number of do cuments that had to be signed by all six sellers with them living as far apart as the Medway Towns, the New Forest, Cornwall and Bulgaria. In sp ite of this, we were regu larly kept informed on developments as the sale progress ed. In fact we were told that contracts had been exchanged and th e date of complet ion before we were in formed by our ow n solicitor. When I needed an energy efficiency report you produced on e.

When I needed a Corgi qualified Gas Engineer you were able to recommend one straight away. Buying or selling a house can be a stressful business and it is something that I have only done three or four times but you and your team took all the hassle out of the experience and made it as trouble free as possible. Thank you all for the efficient way you set about your task. Thank you for your friendliness throughout the sale. We would be pleased to use your services again and to recommend your company to a potential buyer or seller. J.R. Taylor - Strood

2-mo ve kept me update d and took good photos, always gave feedback an d accompanied any viewi ngs. I am very happy with th e service 2-mo ve provided , they really helpful, frien dly and polite. I would definitely recommend 2-mo ve Mr Beale - Strood

We got there in the end!!! Paul and I canâ&#x20AC;&#x2122;t thank you enough for the continuous hard work and professionalism you showed us when you sold Lamorna Avenue for us. Great job guys. Mr and Mrs K houseGravesend

I purchased my through 2-move at a good price and thought they worked tirelessly throughout the process. I am satisfied with the level of service 2-move gave Mr Perfect - Strood

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of comments from our clients…

2-move were amazing...s o helpful with the whole process...we have recommended you to everyone! Mr and Mrs Heaver -Strood

2-move gave an excellent ser vice including high quality pho tos of my We were very happy with house. I felt that they the service we received were very professional. I from 2-mo ve. There was no ‘hard sell’ of th would give 10/10 for the e services they offer and overall level of ser vice. we had good communicatio n with them. Excellent! P Fenton They were very professional Gravesend and w

ere always happ y to help. We would recommend 2-mo ve to oth er customers Mr and Mrs Co sgro ve Strood

2-move did everything right and could make no improvements when selling my home. I chose 2-move because as soon as their board went up on a property near mine, it sold very quickly after being on the market for a while with another agent. I am very satisfied with the level of service and would definitely recommend 2-move Miss Chesney - Strood

‘Service with a smile’ is how I would describe 2-move. I received a brilliant service throughout and was never refused help or support. The team was always professional and explained everything fully. I would definitely recommend 2-move to my friends and family R Mills - Gravesend

When I purchased my property with 2-move, I felt they were quick to respond and had an effective line of communication. I thought that they really worked well and would recommend 2-move to my friends S Essex - Strood

To view more, please visit our testimonials page on our website…

For your peace of mind… Members of professional bodies and associations

The Property Ombudsman SALES

The Property Ombudsman

LETTINGS

Sales Providing fair and reasonable resolutions to disputes between members of the public and Estate Agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Firms who are members follow the TPO Code of Practice for Residential Sales. Lettings An independent redress body that handles landlord or tenant disputes for agents that are members of the scheme. Member agents must follow the TPO Code of Practice for Letting Agents, as well as the Property Ombudsman Code of Practice. The Tenancy Deposit Scheme (TDS) An insurance-backed tenancy deposit protection scheme authorised by the government. TDS has two main roles, to protect deposits and help resolve disputes about deposits. Tenancy deposit protection applies to all deposits for assured short hold tenancies that started in England or Wales on or after 6 April 2007. By law, a landlord or agent who receives a deposit for such a tenancy must protect the deposit. The National Association of Estate Agents If you are looking to buy or sell, members of the NAEA are qualified professionals and must follow strict rules of conduct. Our Managing Partner is a Fellow of the NAEA, having been a member for over 25 years. The National Association of Residential Lettings Agents If you are looking to let or rent, members of ARLA are qualified professionals and must follow a strict code of conduct. NFOPP An exam led body that promote professionalism and integrity among those working within the property industry, encouraging members of the public to pro actively seek out our members when involved in any kind of property transaction. SAFE – Safe Agent Fully Endorsed This mark denotes firms that protect landlord’s and tenant’s money through client money protection schemes.

More than just an Estate Agentâ&#x20AC;Ś

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Selling Choosing the right Estate Agent to act for you is vital. At 2-move our aim is to keep things simple and avoid the need to complicate what can be a stressful process, by ensuring that we treat our clients with nothing less than the utmost respect. We will listen to your requirements and ensure that our marketing advice is tailored to suit.

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We have experience in dealing with all types of sale transactions including residential, probate and executor sales, matrimonial cases, land and new homes and commercial property. You can rest assured that your transaction will be in safe hands. Marketing and Attention to Detail We will take care in the preparation of your property particulars from content, to photography, floor plans and its on line presentation. We know how important this part of the process is to clients and we will work to ensure that all your expectations are exceeded. Before making the decision in regards to which agent you wish to entrust with the marketing of your property, consider who you feel comfortable working with as the relationship between client and agent is vital. Make sure that all agents you may be considering detail their terms and conditions clearly and that any hidden extras are made clear. We maintain a straightforward approach to the process with no hidden charges for advertising, accompanied viewings, open days, advertising, internet coverage or the preparation of details. We will simply charge a fair fee for the services that we provide, which is of course agreed on a NO SALE, NO FEE basis. Letting and Property Management We provide a comprehensive letting property service, by ARLA registered and NFOPP accredited staff, that will utilise all our marketing expertise to ensure that every property we offer for let, is presented in the best possible light. We can provide tenant find only or, as most of our clients tend to prefer, full management services. We are able to offer a full rental guarantee scheme (via insurance*) to ensure your rental income is protected, regardless of a tenantâ&#x20AC;&#x2122;s change in circumstances and we will look to ensure that your property investment is managed and protected, with the income maximised, at all times. Our property management department is one of the largest and fastest growing in the South East. From South East London to the Medway Towns, with landmark offices in both Gravesend and Strood, we are able to deal with everything from first-time landlords to large corporate clients with extensive property portfolios. *Subject to terms, conditions and references

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Our independent advisers have a wealth of experience in dealing with all types of mortgages, clients and circumstances from First Time Buyers, Buy to Let Investors, Let to Buy clients and those simply seeking to re-mortgage.

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The advice is, of course, free and our advisers can fit in with the most demanding of schedules as we operate a full 7 day week service. Just let us know if you would like us to assist. Conveyancing We can take care of all of the legal paperwork for you.

Removals As you would expect from an Estate Agent that wants to provide you with the complete service, we are able to provide removal services from our association with reputable storage and removal companies. Just let us know if you would like us to assist.

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We work with a dedicated team of conveyancing solicitors who will make the whole buying and selling process as smooth and as stress free as possible. Their extended working hours and proactive approach will ensure that you are kept fully informed at all times and as we have a great working relationship with them, we can work together to ensure that your transaction is brought to a swift and successful completion. In addition, working with the SAFE MOVE SCHEME can provide a speed of transaction unseen in the residential property market. Just let us know if you would like us to assist.

2-move found me a buyer very quickly and were brilliant from start to finish. I couldn’t fault 2-move in any way and felt that everyone was very supportive all the way through. I was very satisfied with 2-move and would 100% recommend them to others. S Orchard - Strood

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2-move were great. They sent the right people to view our house and always kept in touch. I have already recommended 2-move. C Buckland Gravesend

CALL… CLICK… OR POP IN! We are open 7 days a week

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Mortgages When entering the property market, it is essential that you have full and transparent access to all the funding options available to you in order to obtain advice on the best possible product or service suited to your individual circumstances. At 2-move we have long-standing links with our associated, Independent Financial Services Partners who are able to offer clear, jargon free advice on the best possible mortgage.

proud winners at The Estate Agency of the Year Awards 2013

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www.estateagencyoftheyear.com

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SELLING LETTING BUYING RENTING For all of your property requirements, contact the agent everyone is talking about

STROOD

GRAVESEND

2 North Street Strood ME2 4SH T: 01634 727274 (Sales) 01634 727275 (Lettings) E: strood@2-move.co.uk

6 Milton Road Gravesend DA12 2RE T: 01474 364136 (Sales) 01474 364036 (Lettings) E: gravesend@2-move.co.uk