Welcome aboard
Guiding Factors: Participate & Learn Check need & modify
Insight into Self Behavior
Branch & leaves Visible from distance / Fast Changing
Visible from Distance / Fast Changing
I Attitude Visible if we go Close / Slow Changing
Thoughts Invisible / Very Slow Changing
Influenced from Environment
Trunk
Visible if we go Close / Slow Changing
ROOT
Invisible / Very slow Changing
Harmonize External & Internal Self Behavior
I
Attitude Thoughts
I= KSA + Goal
( External ) Higher the Gap More the Stress
Org. are vehicle to our goals They want us to modify quickly.
( Internal )
The story of the eagle…
Frenemy
NPN
Convert : Activity
Oprecy Effectiveness
Productivity
Profitability
Avoid waste/Practice austerity
Relate Self with the Organization “I” is a bunch of roles made up of KSA + GOAL. (SMART & SWOT). “I”–Role = Empty, Role–Personality (KSA)= Ineffective.
Goals help us to use KSA, be Productive, & Develop
Growth & Development help succeed in Changing Roles. Organizations are Vehicles to our goals & must earn Profits. (O2)
Motivate Self: Manage your mind & strive for Goals. Link Fear of loss & Hope of gain with Goal Achievement. Quickly shift from “My Right” to the “Common Right”.
1. Lost his job 2. Got defeated for legislature 3. Started business and failed 4. Wife died of a fatal disease 5. Experienced nervous breakdown 6. Contested in election for speaker in legislature and lost 7. Tried for nomination in a political party and lost 8. Applied for post of land officer and didn’t get it 9. Contested for senate and lost 10. Contested for vice president and lost 11. Again contested for senate and lost AND TWO YEARS LATER….. GOT ELECTED AS PRESIDENT OF AMERICA
ABRAHAM LINCOLN
To Accomplish Tasks: Control Ego & Emotions
To complete Tasks: Manage Stimulus & respond well‌ TA is to Understand behaviour & monitor Response irrespective of Stimulus S.N.
CP
NP
FC
LP
AC
Adult
1
Control & discipline.
Permission
Spontaneous
Initiative
Obedient
Objective
2
Has authority to direct
Inspires, delegates
Enthusiastic
Synthesizing
Disciplined
Realistic, Logical
3
Judgmental
Creates (+) stress
Humorous Pleasure seeking
Goes by haunches
Hard working
Aware, Mature
4
Takes initiative & responsibility
Empathizes
Happy intimate
Sensitive to non verbal signals
Cooperative
Explores options. Listens and
Active
is flexible
5 6
Up holds values
Protects and guides
Curious.
Imaginative Creative
Respects superiors
Analysis, takes decisions
Frank Natural
Helps and trusts
Imaginative. Energetic
Holistic. Insightful Manipulative
Traditional. Sincere. Supportive
Adapts to situations & Change
To Accomplish Tasks: Withstand Pressure… Be composed in the most stressful of situations & take objective decisions which are appropriate to the situation. Effectively withstand the effects of prolonged exposure to one or few stressors by modifying work methods. Maintain balance of mind & take right decisions despite regular stress. Control Emotions/Irritation & respond constructively to the problem.
To Complete Tasks: Execute Well… Is the Art of “Getting things Done” . Is the Science: Inputs=> Processes=> out puts Is the Bridge: “Promises & Results”-“Walk the Talk” Use Head, Heart and Guts. Is all about: Make it Happen v/s Let it Happen.
Know your job as well as your People. Be realistic & conduct checks periodically. Reward & Reprimand people based on performance
Decide What to do & What not to do?
Urgent and important.
Important but not urgent
Urgent but not important.
Neither Urgent Nor Important.
To Withstand Pressure: Practice Self Discipline… Manage response irrespective of Stimulus. To handle Stress: Practice Self Discipline (APA) Manage Time to Utilize in first shot & Create from Q3. Prioritize “What to do”& Decide “What not to do” Be more Productive by remaining Goal directed. Couple Hard Work with SMART Work. Convert Let Things Happen to Make Things Happen
To Complete tasks: Display 4 Es…
Have high Energy, & a pressing Goal.
Know the gap between Activity & Productivity.
Convert Energy & Edge into Action & Results.
Be Passionate about what you do.
Energy
Energize
Edge
Execute
(Face change)
(Spark others)
(Be competitive)
(Get results)
It’s Time to say…
Thank you.
Recap: Day 1… “I” is a bunch of roles with pre set Goals. “I” – role = Empty & Role – I (Personality – KSA) is ineffective.. Organizations are vehicles to our Goals & want quick modification. To Succeed accomplishment of tasks is a must. Tasks accomplishment puts us under pressure. Task completion needs effective Execution through Self Discipline. To Accomplish tasks demonstrate 4 “Es”.
Avoid being Counter Productive… Managers have to Achieve the Functional Goals. We Must Understand the policies of Top Mgt. & Follow them. But at times We: Strive to achieve our Goals in isolation & become Counter-Productive. This creates Functional-Myopia. At times We also start Acting Cross-Purposes.
To Succeed: Build Inter-Personal Effectiveness… Perceive & respond with care to the internal states of the people, understand the antecedents of those states, & predict the subsequent events that will result. Be accurate & appropriate in judging & responding to others. Listen and see the merits of different viewpoints. Show Care/Concern & Support team members to achieve goals. Engage in effective, concise two–way personal communication. Listen well & practice silence to help others generate views.
To relate well: Connect properly… Be Correct & Logical, to Connect well. Communication
Enhance size of Arena: By increasing Self Discloser. By Increasing Feedback.
9%
16% 45%
Writing Reading Speaking Listening
30%
With Customers: Make up deficiencies. With Close ones: Share mutual concerns.
What I know about myself
What I don’t know about myself
What others know about me
Arena
Blind Spot
What others don’t know about me
Facade
Unknown
What is Emotional Intelligence Emotional intelligence (EI) is the ability to: Perceive, control and evaluate emotions. Identify, Use, Understand, Manage emotions in (+) & constructive way Recognize own as well as others emotional states. Emotional intelligence is also about engaging with others in ways that draw people to you.
Insight into variance between IQ & EQ •
IQ helps you to be successful to the extent of 20% only and the rest 80% of
success depends on EQ.
80% EQ (feelings)
20% IQ(thinking)
Visualize Emotional Intelligence Sr. No
EQ
IQ
1
It is largely learned& continues to develop as we go through life.
IQ changes little after our teen years.
2
Nowadays as average IQ is increasing the EI is declining Signs of it are rising rate of Despair , Crime, Violence, etc.
IQ determines whether you have innate abilities for it.
3
EQ is more relevant to success and happiness in life.
IQ is some thing you are born with.
4
EQ decided whether you are a team player & how well you will respond to a crisis
IQ decides y6our individual capacities & intelligence.
5
EQ measures the personal skills & power IQ refers to the analytical mathematical, to use Emotions. & logical reasoning capabilities of a person
See where from our emotions are controlled.
Gut- feeling Experience/Event /Person Trigger / object
Amygdala
Nerve pathway
Chemical reaction in our body
Inhibitory impulses PREFRONTAL LOBES brings a sense of context & appropriateness to Amygdala surges of passionate interest
WISDOM
More & more life experiences strengthen GUT-FEELING
Tightening of stomach muscles GUT FEELING
This doesn’t feel good
Expressions of Emotions
Watch the Impact of Low EI
States of EQ Low EQ: Your frank attitude at times create more enemies than friends. You just don’t know how to deal with people or issues & have a very short fuse. Your feelings control you rather then you controlling them. You must start today. Average EQ: You do get into fights with your family friends & colleagues. You may feel insecure about your surroundings, family and job. Try to be stress-free & happy. Avoid negative thoughts. Learn to express yourself so that others can understand your problem and help you out. Above Average EQ: You understand people’s emotions very well & care about it. But this doesn’t mean you forget your own needs & start listening to everyone. Learn to enjoy even mundane tasks & explore joy in all the small things in life. Keep our ideas about happiness, satisfaction and achievement very clear.
States of EQ High EQ: Your performance level is very high. But don’t let your work carry you away from understanding the true meaning of life. If you ignore this now, you will become immune to the small joys. Have a right balance of both to have a better quality of life. Outstanding EQ: You are in touch with your inner self. You understand what is needed in life to have the right balance. You have a very positive outlook and are very expressive. You are very confident and sure of yourself. We can get better results at workplace, if we work on EI. But many of us don’t know how to perceive, understand, express & manage our emotions effectively. Adverse impact of Low EI include: Relationship Problems. Rage in the Workplace. Poor decision making capability and failure to advance in career.
Impact of Low Emotional Intelligence
Thought process of a low EQ person • If only I had a different job . • If only I had a different boss. • If only I had been handsome/beautiful. • If only I had been married someone else. • If only my spouse had stopped cursing me.
Impact of Low EI Thoughts, Beliefs & Emotions have major impact on our Health. Low Emotional Intelligence results in high stress level. High stress: Increases anxiety level. Hypertension. Progression of diabetes. Cardio-vascular diseases. Psycho-somatic diseases. Depression.
Thought process of a High EQ person • A time to be aggressive and a time to be passive. • A time to wait and a time to watch. • A time to be together and a time to be alone. • A time to work and a time to play. • A time to cry and a time to laugh.
Advantages of High EI • Increased Resilience. • Ability to confront adverse conditions. • Improved inter-personal relationship. • Better Creativity in thought & action. • Focus on & plan for future outcome.
Practice Emotional Intelligence… Emotional intelligence is the ability to: Perceive, control & evaluate emotions. Identify, Understand, Manage & Use emotions in (+) & constructive way Recognize own as well as others emotional states. EI is also about engaging with others in ways that draw people to you. Is knowing what feels good or bad & how to shift from Bad to Good. Steps to Improve EI 1. Think about Emotions, Recognize them and Explore their cause. 2. Ascertain if needs to be addressed. (All emotions need not be addressed) 3. Listen well & pick up Non verbal cues to handle others emotions better. (Eye contact, Facial expression, Tone of voice, Posture & gesture ,Touch etc.)
4. Accept Conflict as part of life and work to Resolve it positively. 5. Identify your stress, its causes & address the same through right means.
Understand, Accept & Handle Conflicts When parties having Goal directed behavior, Dependence & find Variance between expected and actual behavior, Conflict emerges. Conflicts are neither good nor bad, how we handle it sets its nature.
Normal areas of Conflict at place of work: Technical (e.g., design, analysis, results interpretation)
Operational (how to do tasks, who is responsible?)
Emotional (ego involvement, hurt feelings)
Political (who should have a say on what? who’s turf it is?)
Handle Conflict & Collaborate
Competing
Collaborating
Compromising Unassertive
ASSERTIVENESS
Assertive
Collaborate by
Avoiding
Accommodating
Uncooperative
Cooperative COOPERATIVENESS
Good old lessons in teamwork from an age-old fable The Tortoise And The Hare
As Supervisor: Make members accept Don’t think that what you see is final. Always be open to listen to other’s stand points also. While you are right others can also be right.
Enjoy The Illusions
To make impact be receiver driven. ď ś Communicate to make People: ď ś Understand, Accept & Act.
Avoid Gossip. (A=>B=>C)
Avoid being a Bore. (A=>B=>A)
Conversationalist. (A=>B=>B)
To Achieve Goals: Get well in teams…
Common Goal
Work groups Communication are made of people having
KSA
Being in a “Group” remain prepared to: Carry the burden of others
Toning down use of abilities
Good IPR Work more as compared to working alone
For Effective Relationship: follow six steps‌ 1. Create and maintain a bond even with your adversity 2. Establish a dialogue and negotiate 3. Put the fish on the table 4. Understand what causes conflict 5. Use law of reciprocity 6. Build a positive relationship
To conclude refresh Key Learning 1. Know yourself. Set Goals to use KSA, be Productive & Develop self 2. Avoid Functional-Myopia & never work Cross Purposes. 3. Withstand Pressure & Manage Response. 4. Be Inter-personally effective. 5. Understand Conflict & face it Constructively. 6. Listen well & Allow for Silence to help others speak.
It’s Time to say…
Thank you.
To Accomplish tasks… Use Head, Heart and Guts. Head: Personal intelligence & competence. Heart: Empathy & Understanding. Gut: Self confidence sufficient to take the tough decisions.
Be fiercely competitive with love to Win & make Your Team Win.
To Accomplish Tasks: “Extract best from people” Maintain a team of people, as in-charge of your team members activities. Assign tasks to your people and ensure that work gets done in time as per the schedule.
Gives instructions and/or orders to subordinates.
Track every team member’s work to get desired result ensuring their safety, security & health.
Use vested power & authority to: At the end of the day, make your people report to you the work done on that particular day.
Be held responsible for the work & actions of other employees.
As Leader: Break the inertia & be Productive… Must Know: How to persuade other people. How to peel away the layers of common practices. How to over come the resistance to change. How to manage environment better. How to pursue on going improvement. How to achieve change in thought process.