Welcome aboard
Guiding Factors: Participate & Learn Check need & modify
Managerial Responsibility: Remaining Productive Managers have to Achieve the Functional Goals. We Must Understand the policies of Top Mgt. & Follow them. But at times We: Strive to achieve our Goals in isolation & become Counter-Productive. This creates Functional-Myopia. At times We also start Acting Cross-Purposes.
Goal Achievement Process: The Goal‌
To Achieve Goals: I + I/MI= Teams…
Common Goal
Work groups Communication are made of people having
KSA
Being in a “Group” remain prepared to: Carry the burden of others
Toning down use of abilities
Good IPR Work more as compared to working alone
To Achieve Goals: Team Members Must Practice
Walk the Talk
An Eagle’s Eye
(Be the Role Model)
(Knack to spot deviations)
SMART Listener
Empathic Custodian
(Listening Untold)
(Appreciate the concerns)
Watch The Process: Members Must Realize‌ If between friends and partners we were geese... geese... Ah!
Performing Norming Adjourning Back to Independence
Storming Dependence/ interdependence
Forming
Inter Personal Effectiveness at display Next
Independence
www.apshubham.com
Assess & Improve “Arena’ if needed…
Ideal Window
Interviewer
Bull-in-China-Shop
Turtle
Case Study… Airlines Classic Airlines is a 40 year old company that commands a fleet of more than 375 jets that serve 240 cities with more than 2300 daily flights. CA is facing an organizational challenge. External & internal marketing programs have not been able to satisfy the needs and wants of the stakeholders. Target customers are tempted towards services offered by other airlines. This has resulted in poor sales and reduced profits for the company. The Situation Company is facing problems of rising costs & lack of innovation. Customers are not satisfied with the service they are receiving Management cannot agree on how to correct the issues. Therefore, Classic Airlines wants to develop an effective plan of action that will not only help attract and retain customers, but also boost sales and profits. Suggest some strategies to overcome the challenges.
Conflict an overview... A conflict emerges when Fear & Desires seem to get impacted. When, we do not get something we want. We get something we do not want. Conflict emerges when needs are unmet. Thus concerned person OWN the problem & initiate its resolution. Conflict has (+) value if it excites to act & improves cohesiveness Must diffuse conflicts when issues, ideas & people are important.
Visualize scope & causes of Conflict… Once, long ago, seven blind men and their teacher went to “see” an elephant The teacher directed each of them to different parts of the elephant
Different way of seeing things
For Young and Aspiring Managers……………
Enjoy The Illusions
Fear from Conflicts & steps to respond to it... (1)
Fear of the unknown.
(2)
Fear of our own feelings/feelings of others.
(3) Fear of lack of personal control/personal skills. ()Fear that things will get worse. ()Fear of not being liked. ()Responding to conflict involves making a series of choices with solving the problem as the goal. ()It’s using a combination of assertive & non-aggressive tools to be successful.
Role Play… In ABC corporation, Mr. Mahesh is highly upset with his Boss Mr. Dave after the performance appraisal. Mahesh thought of being rated excellent and recommended for promotion, where as he was rated to be “Very Good” only. Mr. Dave appreciates Mahesh and his work but due to Org directives had to trim down the ratings. Mr. Mahesh sees that his chances of promotion are ruined. Moreover some of his friends may get promoted this year it self. Though he wanted to speak to his Boss and his superior, to know the basis of the rating, however as he is highly disturbed, he thought a meeting may worsen the situation. Surely stress is noticed between the two by both as well as others. Both do not like the stressful situation and feel that resolving the issue is essential to bring harmony into their work environment else all will suffer. Help Mr. Dave and Mahesh to handle this uneasy situation.
Impact of Conflicting stances… Conflict : Parties have Goal Directed behavior, Dependence & there is a Variance between expected and actual behavior.
Get irritated but keep quiet & give "silent" treatment?
Withdraw to a safe distance as we don't like to argue?
Get angry, criticize, & resort to aggressive behaviour?
Be submissive in order to avoid conflict.
Deny & show that "everything is okay“ no conflict exists. FIGHT
FIGHT
FLIGHT
FLOW
Conflict needs to be handled
To handle conflict: Practice six steps‌ 1. Create and maintain a bond even with your adversity 2. Establish a dialogue and negotiate 3. Put the fish on the table 4. Understand what causes conflict 5. Use law of reciprocity 6. Build a positive relationship
To deal with Conflict: Work to Collaborate‌
Competing
Collaborating
Compromising Unassertive
ASSERTIVENESS
Assertive
Collaborate by
Avoiding
Accommodating Good old lessons in teamwork from an age-old fable
Uncooperative
Cooperative COOPERATIVENESS
The Tortoise And The Hare
Before we wind up: A brief Re-cap…. 1. Know member’s Strengths & Weaknesses. 2. Convey Expectations: Give Role Clarity 3. Praise & Press: Appropriately in Time 4. Celebrate Occasions with team 5. Respect Self & Others: Fair & Just 6. Collaborate : Don’t only direct, Help as well. 7. Make each other feel Wanted & Important. 8. Listen Attentively: Make them speak out.
It’s Time to say…
Thank you.
Win as much as you can S.N.
Combination used
Result
Remarks
1
4Y
Rs. 1 to each
All groups must exercise clear choice
2
4X
Rs. -1 to each
3rd Round bonus three times.
3
1X,3Y
X = +3 3y = -1
7th Round bonus five times. (Can go out & discuss amongst groups).
4
2X,2Y
2x = +2 2y = -2
10th Round bonus ten times. (All may discuss)
5
3X,1Y
3x = +1 Y = -3
Reconcile the scores.