DT Autumn '24 Highlights by DesignThinkers Academy

Building motivated & innovation-ready teams. Autumn '24 Highlights

Empower your workforce.

Discover our distinguished Global Curriculum, guiding your team to elevate their innovation skills. Integrate advanced AI tools, enhance Employee and Customer Experience strategies, and master

Storytelling & Facilitation Skills with the foremost experts.

As your strategic partner, we drive meaningful change and create lasting impact through expert facilitation, coaching, and training. Our human-centered design services and bespoke programs now incorporate the latest AI techniques, emphasizing EX and CX skills.

Build motivated, innovation-ready teams with the tools and mindset

to make an immediate impact. Stay ahead with our dynamic, futureproof approach and transform your professional capabilities this autumn with DesignThinkers your premier choice for excellence.

Global reach, local impact

Our worldwide team combines global reach with invaluable local expertise. We approach every challenge from the user ’ s perspective. We focus on creating value for people as the most effective way to drive project success and inspire growth for our clients’ businesses and organisations.

All the content at a glance

Hello, we are Design Thinkers: empowering your workforce.

Now, let's get started!

Unlock your potential. Together, let's shape a future that truly benefits everyone.

Do you recognise this challenge?

How do we leverage the latest AI developments in our operating model?

How do we attract and retain high profile talent? How can our sales consultants adopt Storytelling & Facilitation skills to increase client engagement? How do we ensure our employees master the essential skills of the future workforce? How do we connect our Employee Experience to elevate our Customer Experience?

What we provide

Culture

Capability

Capability: An innovation-ready team

Through (on-the-job) handson training and coaching, we empower your team to adopt a solution-oriented mindset, preparing the team for innovation.

Culture: An innovation-aware organisation

Bringing together capability and content, employees and stakeholders learn to adopt a designer' s mindset and identify solutions, while spotting and proactively solving challenges.

Content

Content:

Relevant results

We provide a valuable and viable solution to your challenge, with sprint results delivered in a visual format to validate with costumers and key stakeholders.

Stepping stones for innovation

Tailored Employee Experience Services

We help you navigate through a diverse array of customized routes, integrating both content and capability services and ensuring a bespoke approach to meet your unique needs and unlock your organization's potential.

We explore a range of suitable stepping stones together

A possible bespoke route through the stepping stones

Bloom

Creat impro

artier: Employee xperience future scenarios

We're in this together.

Our goal: to unlock your organization' s challenges and create lasting impact. With our hands-on approach, we empower you to lead change, providing the tools to identify valuable opportunities and nurture valuable solutions. As we build upon your organization' s foundation, we support motivated, innovation-ready teams and foster essential connections.

Case: Implementing a People-Centric approach for Michelin Global

HR Project Facilitation, toolkit design, implementation strategies 1000+ people reached. USA, France, Italy, Romania

Grounded in its vision to connect with heritage, Michelin fosters co-creation and encourages employee participation in an agile way. DesignThinkers supports the Michelin Global team to create a global people-centric EX approach that gives the local HR teams the capabilities and tools to continuously develop a successful employee experience on the longer term. Combining toolkit design with on-the-job facilitation, our global pool of Design Thinking experts works on the ground in local plants to instill a people-centric approach, whilst delivering immediate HR project results.

Michelin's route

Case: Design Thinking for a Better World with Bloomberg Philantropies

Public Sector, capability building, coaching, 1000+ people reached. 1-year program. Butuan and Manila (Philippines), Leuven (Belgium), Rotterdam (The Netherlands)

DesignThinkers supported the launch and execution of a global innovation challenge on behalf of the major US-based philanthropy the Bloomberg Foundation. The program was designed to help city leadership across the globe develop ideas to solve their most urgent problems in the aftermath of the COVID-19 pandemic, and we ' re proud to share that one of the cities we supported won 1mln USD to further develop their project.

Case: Driving innovation forward within ING Group

Accelerators, capability & team building, 1000+ people reached. The Netherlands, Spain, Germany & Romania

In preparation for future-proof innovation, ING partnered with DesignThinkers by prioritizing user perspectives in product and service development, combining Lean, Agile, and Scrum with Design Thinking to rapidly deliver market-ready solutions. We embedded a human-centered approach in financial service development, training +1000 ING employees. Additionally, we guided ING Accelerator teams in developing and implementing new services, designing tools and programs.

Case: Future Employee Experience in Luxury Retail

Design sprints, capability & team building 150+ people reached | 2-year Program Amsterdam, Paris, Miami & New York

We worked together with Cartier to envision and improve the working environment for their employees. Global teams collaborated, engaging and cocreating with stakeholders with a human-centered approach. The project led to significant changes beyond physical space redesign, incorporating employees' emotions and attitudes into the new design. Participants learned by doing, using Design Thinking to develop Persona profiles, Customer Journeys, and visualize future service scenarios.

Cartier's

Case: Design Thinking for Sales Enablement

Salesforce is aiming for more impactful conversation with their customers, leading to more effective conversations, which in turn can generate more value. The goal is to elevate the customer relationship to a long-term partnership level by building deep customer insights and collaboratively develop strategic customer account plans to discover new opportunity areas. DesignThinkers introduced Design Thinking principles into Salesforce' s sales strategy, developing a human-centered approach, and leading Design

Personable, interactive, live experience that helps to get better at looking at challenges from a usercentric perspective.

Diana Akhmetzyanova, ING Bank

Let's amplify the impact of innovation through humancentered design principles, while enhancing the long-term user experience.

We believe that the biggest impact we can make is by elevating the capabilities of your team and your organization.

Training Approach

prioritize guiding your team through projects and rnal stakeholders, teaching the tricks of the trade

Our learning philosophy consists of three pillars: h-energy environment to foster engagement and opensing real-world challenges to connect training ractical projects, and meeting learners where they are ding their day-to-day experiences. As experts in EX, CX, orytelling, and AI, we tailor programs to fit your goals, ns from in-depth certification courses to short dules, and even creating a complete training portfolio ization to ensure maximum impact.

DesignThinkers Certification

rs is accredited by the Dutch Council for Training and derscoring our commitment to delivering high-quality training experiences globally.

9 for the DT Academy Fall '24 Curriculum

ealize building an innovative culture is not e overnight. That's why we're here to help in meantime.

Action informed by empathy

X Design Project, we embark on a UX Innovation and Design ey together, progressing from the initial challenge to thorough ch and customer insights, and ultimately to impactful concept ons piloted within your organization.

10-step journey

elieve that success is unlocked through a deep understanding of struggle for progress. This means recognizing the specific nges customers face in every touchpoint and how they strive rcome these obstacles. By empathizing with their needs, ations, and motivations, we can design solutions that truly ate with them. This approach ensures that the solutions we are not only innovative but also deeply relevant and impactful. ugh our comprehensive approach, the UX Design Project not ddresses current challenges but also builds a foundation for ng innovation and improvement in User Experience.

User Experience Sprint: Challenge Deep Dive

In 10 steps from the initial challenge to thorough research and user insights, and ultimately to impactful concept solutions piloted within your ecosystem.

Scoping Session

Opportunity Sprint

ZZ Z{:format :pointed-dict, :data [{#uuid "5

Delivering concrete results:

Example UX Project Approach

The steps we take will be tuned to your specific needs and organization, but in general it comprises 10 steps.

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In a 2-hr online session, we define together: project scope, project intent, project team, project plan & final SoW.

We embark on a journey of building deep and profound insights through user & stakeholder interviewing, data collection & benchmarking.

Bringing the benchmarking, available data and research findings together in personas, journeys & insights, in a visual format.

Through interviewing and surveying we validate and fine-tune the user insights to assure solid starting points for improvement grounded in reality.

In a highenergy concept sprint we generate and prioritize solutions and develop the first solution concepts.

Through interviewing and surveying we validate and fine-tune the concept solutions to assure solutions that deliver value, and that are viable and feasible.

In a highenergy pilot sprint we detail out a first implementation of the prioritized solution concepts and develop a pilot plan with a test plan

Together we write the implementatin brief such that the final solution can be realized. This brief also details out the main KPIs we seek to improve. We will document pilot test results and together we will evaluate the project and the pilot, and we will define next steps to further the solution in the organization.

Implement. plan & Roadmap

Thank you for the DT & 360º Methodology but also the gorgeous venue. Talk about aligning everything to perfection.

Hoa Tran, Sales Enablement lead, Salesforce

We craft with a Designer's Mindset

We base our approach on the Double Diamond, developed by the UK Design Council. This is a visual model frequently used to describe a process flow of design and innovation.

People-centered Communicate

Co-create Iterate

CONNECTIONS & RELATIONSHIPS LEADERSHIP &

Systemic Design integrates human-centered design and Systems Thinking, bringing awareness to the holistic complex systems solutions are being developed in. The approach provides support in increasing end-user and planetary awareness from A to Z while leaving space for iteration and value exchange amongst stakeholders. The first Diamond focuses on problem finding while the second Diamond provides the tools and mindset for generating value increasing solutions.

How Design Thinking differs from Traditional Design

Innovation teams often struggle with biases and entrenched behaviors. Forbes and Harvard Business Review note that traditional design' s linear process too often leads to rigid solutions. Over the last decade, Design Thinking has evolved to focus more on tangible outcomes and 'doing, ' emphasizing empathy, user feedback, and continuous refinement for innovative, user-centered results. Forbes highlights its role in customer-centric approaches and digital transformation, while Harvard Business Review shows that design-led companies significantly outperform others. Design Thinking offers greater adaptability and innovation.

Avoid Failure Thinking & Planning

Rigorous Analysis

Focus on Solutions Giving the right answers

Periodic Telling

Getting it right first time

Certainty is Key

Subject Experts

Traditional Thinking

Aware of Failure Doing Rigorous Prototyping

Focus on Human value

Asking the right questions Continuous (iterate)

Showing

Iteration is key

Embrace Ambiguity Process Experts

Design Thinking

25 +500 175k 97% Countries +150 Expert Coaches Client Base Global Alumni Recommend us

With a rich legacy spanning over 20 years in the industry, operating across 25 countries, and boasting a team of 150+ human-centric design professionals from various domains, we bring unparalleled industry expertise to the table. We believe that success can be unlocked through a deep understanding of users ’ struggle for progress and by creating the right solution and associated experiences that address ‘ users ’ jobs’ well.

To this end, every project we deliver is strengthened by deep customer insight and action informed by empathy.

Elmo Diederiks Partner & Innovation Lead

Marjo Staring Managing Partner

Jeroen van der Weide Partner & Curriculum Lead

Catalina Schveninger Future of Work Expert

Daphne Lamberts Service Design Lead

Tim Schuurman Founding Partner

Ilana van de Boel Associate Partner

Are you building an innovation-ready team?

New releases Autumn '24

prompt master and guide you on how to effectively use AI tools in making you a more effective

The 2-day In depth Employee Experience Training will bring you the latest insights and best practices on Design Thinking for EX in your organization

The Facilitation Essentials course provides participants with a foundational understanding of core facilitation skills. The course focuses on raising awareness

DT best sellers '24

Effective Storytelling

48 * includes latest AI techniques

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This 2-Day course will help you gain a deeper understanding of the essential skills necessary in becoming an effectiveleaderof future endeavours. During this 2.5-Day course, you will learn how to combine Design Thinking, Lean Start-up, and Agile methodologies and tools to kickstart bold innovation. The secret to persuasion, influence, and motivation is deeply rooted in storytelling. In this 1-Day course, you will learn techniques to craft impactful stories for your business.

This 2-Day course brings humancentered design into your employee experience strategy and helps you develop an employeefocused vision for HR.

This 2-day course brings you the latest best practice on how to cocreate value with your customers and develop new business opportunities.

DT best sellers '24

Entry-level, team building & specials

In our 2-5 hour awareness sessions, you will be introduced to Design Thinking principles and apply learnings by working on a challenge of your choice

Essential

Certification

We value quality! DesignThinkers is accredited by the Dutch Council for Training and Education, underscoring our commitment to delivering high-quality education and training experiences globally. This accreditation is a testament to our unwavering commitment to delivering high-quality education and training experiences to our global community.

After the successful completion of one of our courses, participants are awarded with a DesignThinkers Academy Certificate. All tools and materials will be available after the course in our Learn & Develop Library (accessible to alumni only).

'I have participated in at least 15 courses on soft skills in the past 20 years of my career, but the course of DTA stands out as the best.'

Javier Sanchez Millan, Banque Pictet & Cie SA

'Detailed, exploratory, wide-ranging training all supported by deep experience, delivered in a fun way, in a safe space.'

AI & Design Thinking Training

The course emphasizes practical applications, showcasing AI's potential to innovate and streamline the creative process. Participants will gain a comprehensive understanding of the tools and methodologies involved in leveraging AI for prototype development within validation processes. We'll train you to be a DT prompt master and guide you on how to effectively use AI tools in the Double Diamond, making you a more effective Design Thinking expert. In the program we will collectively reflect on the possibilities and limitation of AI.

This workshop is designed for professionals familiar with Design Thinking, aiming to enhance their skills by integrating proven AI tools. You will explore AI’s role in various Design Thinking stages, from research to prototyping, using tools like ChatGPT, Komo AI, and Dall-E 2. On top of this, you will be taught advanced level Design Thinking Principles which will in turn help you tackle more complex problems.

AI & Design Thinking Training

Day 1: Problem Phase

Introduction to AI in Design Thinking

Program objectives and Kick-start

Starting Challenge

Briefing & Research with AI

Persona Creation using AI

Problem Statement

Ideation & Conceptual Construction

How can AI tools enhance the DT process?

Using AI tools for in-depth investigation & analysis

Design Research with AI

Day 2: Solution Phase

Opportunity Identification

Prototyping with AI

Testing, Validation & Delivery

Visualizing prototypes using Advanced AI tools like Dall-E 3, Komo AI & ChatGPT

Employ AI for testing prototypes & finalizing design projects

End of Day 1

Crafting engaging & realistic AI personas

Applying AI to generate & refine creative ideas

Iterative working

Business Model Innovation

Presentation & Storytelling Tools

Reflection

AI & Business Model innovation

Leveraging AI in pitching

Discussion to apply learnings within Academic Setting

End of Day 2

Double Diamond 1: Diverging

Lunch break

Double Diamond 1: Converging

Double Diamond 2: Diverging

Lunch break

Double Diamond 2: Converging

Creative Facilitation Deep Dive Course

The Facilitation Advanced course offers a 2-day immersive learning experience for participants to enhance their facilitation skills. Our experts provide individual facilitation opportunities with in-depth feedback to foster collaborative learning. The course covers key topics including briefing, workshop design, stakeholder management, moderating creative sessions, and presenting for investment. By the end of the course, participants will gain a deeper understanding of advanced facilitation techniques and refine their personal facilitation style to guide groups effectively.

This course is designed for Managers or Team Leaders seeking to develop and integrate cutting edge creative practices into their business processes and corporate culture to lead innovation. Young Professionals who want to discover how to embed innovation into Agile teams, working in short iteration cycles. Executives or Decision Makers looking to strengthen their ability to drive innovation using Design Thinking & Agile ways of working.

Storytelling learning suite

Is your message about your product, service, or idea memorable and impactful? Do you understand your audience to connect and engage effectively? Our Storytelling Learning Suite helps participants master key storytelling principles through theory, practice, and reflection in an iterative learning path. Participants work individually and small groups to practice storytelling and presentation techniques, building confidence and proof of practice. Using a personal or team project, participants directly apply their learning to optimize outcomes. Sharing stories, experiences, and ideas fosters connection, collaboration, diverse perspectives, and creative thinking.

Professionals and individuals looking to learn more about the changing landscape of their profession and how Design Thinking can help them boost co-creation with their customers. Executives or Decision Makers looking to steer their sales team in a humancentered direction with Design Thinking to drive tangible results. Managers or Team Leaders seeking to develop and integrate cutting edge creative practices into their business processes and corporate culture to lead sales teams.

Storytelling Learning Suite

The core: Gaining buy-in & foster engagement through Storytelling

WhatisStorytelling, presentingandhowtocreatebuy-infromStakeholders?

TheStorytellingelementsthatwork creatingstructureandflow

Characteristicsofsuccessfullygainingbuy-in

Roleofdataasproofofevidenceingainingbuy-in

Howtobuildapresentationandhowtodeliverapresentationtogainbuy-in

Creatingacommon (team) language

Understanding your audience

TargetedpresentationsandStakeholdermanagement

Creatingempathy, understanding, motivationandaction

Presenting for investment

Creating engagement, involvementandownership

Communicatevisionandimpactofdesignsolutions

Slides that Rock

Slidesthatprovideproofandevidence

Incorporatingdatainappealingslides

The Art of Storytelling

Apersonalstorytocreateinvolvementandunderstanding

Thebuild-upstructureofagoodstorythatsticks

Visual Storytelling

Increasingenthusiasmby evokingimagination

VisualStorytellingtoolsandtemplates (digital & physical)

Impactful Presentations

Personalappearance, useofvoiceandbodylanguage

IncorporatingIMCculturalelementsandlanguage

In-depth Employee Experience Training

The 2-day In-depth Employee Experience Training will bring you the latest insights and best practices on Design Thinking for EX. Design Thinking can help organizations create a more engaging, personalized, and human-centered employee experience. How can you develop a strategic employee-focused vision? How and when can you use practical tools such as Employee Journey Mapping effectively? Discover the tools and techniques you need to design the Employees’ Experience that will work best in your organization. With Masterclasses, personal coaching and feedback, you’ll be able to use your strengths to innovate in your organization.

In-depth Employee Experience Training

Narrative Workshop Brief Objective Activities

If you want to win outside, you should start inside. As we all know, the success of a company is defined by the customer experience, but the customer experience is delivered by engaged & motivated employees. How can you develop a strategic employee-focused vision? How can you design experiences that will have impact on the wellbeing and engagement of employees? How and when can you use practical tools such as Employee Journey Mapping effectively? Theseareinterestingchallenges whereyoucanusethehumancenteredapproachofDesign Thinkingatitsbest.

The 2-day In-depth Employee Experience Training will bring you the latest insights and best practices on Design Thinking for EX. Design Thinking can help organizations create a more engaging, personalized, and human-centered employee experience. Discover the tools and techniques you need to design the Employees’ Experience that will work best in your organization. With Masterclasses, personal coaching and feedback, you ’ll be able to use your strengths to innovate in your organization

The workshop will provide a combination of a masterclasses and learn-by-doing.

Improve ability to work in a employee-centric manner using the DT toolkit; Establish a common language in Design Thinking & EX; Stakeholder buy-in strategies; Learn how to co-create with employees to ensure improvements are rooted in reality; Learn how to combine insights and data to guide strategic decisions; Develop ability to fail forward by designing & validating in small steps.

high-energy days with experienced EX professionals; (Virtual) Masterclass by an internationally renowned HR expert; Hands-on group work; Working on a company related challenge; Digital DT toolkit; Employee Experience Certificate of proficiency; Access to the DesignThinkers Learn & Development Library.

Customization

We always align our programs closely with our clients' way of working. By working together closely we define the final program with the following steps: Program design & defining a team-related challenge; Define training scope, objectives, & success factors; Our facilitators interview 2-3 participants to discuss their expectations, (learning) goals, hopes and fears for the workshop and to understand their daily activities and challenges.

Based on these conversations the program will be tweaked to meet the participants learning objectives.

Essential Facilitation Skills

The Facilitation Essentials course provides participants with a foundational of core facilitation skills. The course focuses on raising awareness of facilitator roles, identifying facilitation styles (directive, consultative, creative, etc.), and defining goals. Guided by the three levels of Facilitation: People, Structure, Outcome, participants will practice using tools and templates to create facilitation flows that fit both the facilitator’s and the team's perspectives. By mastering these core tools, templates, and skills, participants will be better equipped to guide their teams efficiently and effectively while staying true to their personal facilitation style

Future Leadership Skills

The purpose of the 2-Day Future Leadership Skills course is to transform professionals of all levels into Future Leaders. During these 2 days you will focus on different aspects connected to Future Leadership Skills, such as Critical Thinking and soft skills (e.g. creativity, empathy and communication skills). We will actively guide you in designing your Personal Action Plan, equipping you to effectively implement Future Leadership Skills in your daily working environment. You will be working individually and in teams. Our expert Facilitators will challenge you to further develop, explore and reflect on your personal approach and skills

This course is designed for Managers or Team Leaders seeking to enhance their future leadership capabilities in empowering teams to stay focused and aligned to stimulate bold innovation. Freelancers or Consultants seeking to discover how to use the human-centered mindset to drive positive change. Executives or Decision Makers seeking to gain a deeper understanding of the essential skills in becoming an effective future leader to confidently guide organizations through disruptive and dynamic environments.

Design Thinking meets Lean Start-up & Agile

This interactive Design Thinking meets Lean Start-up & Agile course will teach you how to innovate, validate and implement meaningful solutions by exploring and combining core elements of Design Thinking, Lean Start-up & Agile to kick-start bold innovation. Are you already familiar with Agile or Lean Start-up and would like to gain a deeper understanding of what Design Thinking can add to your skillset? Or are you a Design Thinker, curious about how Agile or Lean Start-up can benefit your team's performance? This course will kick off with a 3 hour online onboarding program followed by an interactive 2-Day training at our studio in Amsterdam.

Effective Storytelling

Materials & Story prep.

Is the message you communicate about your product, service or idea presented in a way that is memorable and impactful? Do you understand your audience so that you are able to connect and engage? In this highenergy course, you will take a deep-dive into the principles of storytelling in a learning-by-doing experience. Learn about the key principles of Storytelling; Understand and empathize with your audience to tell the right stories; Develop creative skills & mindset for Storytelling; Create confidence in presenting a story; You will work individually, in pairs and small groups to practice handson in-depth Storytelling techniques for various skill levels.

This course is designed for Managers or Team Leaders seeking a hands-on training on how to incorporate storytelling to support organizational goals and to better connect with customers and stakeholders. (Digital) Marketing Experts looking to use storytelling in their daily work to create true impact with customers and stakeholders. Product/Service Designers who want to learn more about storytelling in product/service design, grasp a better understanding of the audience and be able to present in a memorable and impactful way. No previous experience or knowledge required.

About this course

By Storyteller

Colin Skelton

Employee Experience Design Thinking

This 2-Day Employee Experience Design Thinking course will bring you the latest insights and best practices on how to successfully innovate in HR. How can you develop and implement a strategic employee-focused vision? How can you create employee engagement? These are interesting challenges where you can use Design Thinking at its best. As a result, it can create immense value for your Human Resources Management. Discover the Design Thinking tools and techniques you need to design your Employee' s Experience that will work best in your organization. With personal coaching and feedback of experienced HR Professionals, you ’ll be able to use your strengths to innovate in HR straight away.

This course is designed for HR Professionals seeking to develop and integrate cutting edge creative practices into their employee journey processes and corporate culture. People & Culture Managers looking for new tools to structure their employee journey and collaboration processes. Managers or Team Leaders who want to discover what Design Thinking can offer their team in being more employee-centered. No previous experience or knowledge required.

By HR expert strategist

Inez Abels

Co-creation and Design Thinking in Sales

In a market where products and services are rapidly becoming commodities, the conventional approach to selling is in need of a radical mindset shift. Sales professionals have to become much more strategic in their approach, focusing on co-creating value rather than selling value. The result is a better understanding of your customer’s business challenges, unlocking new sales opportunities. You will learn how Design Thinking, value co-creation, innovation and sales converge, creating new business development strategies with customers. You will learn and apply a combination of theoretical and hands-on exercises, with cases from various industries

This course is designed for Professionals and individuals looking to learn more about the changing landscape of their profession and how Design Thinking can help them boost co-creation with their customers. Executives or Decision Makers looking to steer their sales team in a human-centered direction with Design Thinking to drive tangible results. Managers or Team Leaders seeking to develop and integrate cutting edge creative practices into their

processes and corporate culture to lead sales teams.

Design Thinking Awareness Session

This high-energy Design Thinking session will give participants an overarching introduction to Design Thinking principles, key tools and terminology. With personal guidance from our expert facilitators, participants will become acquainted with Design Thinking, using tools such as Personas, Customer Journey Mapping, Problem Statements, Ideation and Prototyping. Participants will have a learning by doing experience by working on a relevant challenge. The course aims to excite and inspire participants to apply this method to services and products within their own environment and to potentially dive deeper into Design Thinking in the future.

This course is for Managers or Team Leaders curious about developing and integrating creative practices into their business processes and corporate culture. Young Professionals (individuals) who want to get a basic understanding how to use human-centered innovation methods in their daily work. Executives or Decision Makers interested in discovering how they can use Service Design Thinking in their daily work. Looking to strengthen their ability to lead innovation and enhance the organization's innovation capability.

About this course

Design Thinking Fundamentals

Futures Thinking for Strategy Development

The 2-Day Futures Thinking for Strategy Development course provides you with the methodology and mindset to enrich your Strategy Development process. Futures Thinking uses the exploration of emerging changes and trends to transform them in far and near future scenarios. The training will take a specific topic as a starting point and use a set of Futures Thinking tools like Horizon Scanning, Future Wheels and Future Scenarios to explore different possible futures. Design Thinking will be introduced as an integral element throughout the training to translate future trends into reality and tangible, actionable strategic initiatives.

This course is designed for Innovation Professionals and Strategic Thinkers and Doers seeking to further develop their Futures Thinking muscle. Professionals (individuals) who want to get a profound understanding how to use Futures Thinking mindset and tools to enrich the Innovation and Strategy building process. Executives or Decision Makers wanting to understand how Futures Thinking and Design Thinking can help them deal with the quickly changing and complex environments they operate in.

Futures Thinking for Strategy Development

Systems Thinking for Sustainable Business Models

About this course

The 2-Day Systems Thinking for Sustainable Business Models course is an excellent way to learn about the Systems Thinking approach. To address current challenges, firms must incorporate sustainability and social impact factors into their Business Models, as well as think more holistically and systemically. In this training, you will work in a 'learning by doing' environment and solve a complex challenge using tools like Rich Picture, Causal Loops and Intervention Models. As solutions need to work for people, Design

Thinking principles and elements are an integral, foundational part of the training.

This course is designed for Innovation and Sustainability

Professionals seeking to further develop a Systems Thinking mindset and typical tools. Professionals (individuals) who want to get a profound understanding how to use how Systems Thinking helps in exploring Sustainable Business Models. Executives or Decision Makers wanting to understand why Systems Thinking is needed to explore a Sustainable Future for their organizations to make a positive impact.

Systems Thinking for Sustainable Business Models

Welcome by facilitators

Design Thinking Facilitation

Facilitation is key in running successful Design Thinking workshop sessions. Creating a space and an environment in which people feel confident and can be creative in is the key responsibility of the Facilitator. Throughout the course you will be challenged to work in small teams to practice all aspects of facilitating a workshop. While you will be using Design Thinking tools* such as Stakeholder Mapping, Customer Journey Mapping and Prototyping, the focus will be on your personal facilitation skills of designing and facilitating Design Thinking workshops. *Basic knowledge of Design Thinking process & tools required. Reading,

*including latest AI techniques such as Komo.AI, Prompt building, Chat GPT, DALL E3

This course is designed for Managers or Team Leaders seeking to guide their teams in using Design Thinking in their daily work. Executives or Decision Makers having solid experience with the Double Diamond methodology and the tools used in the Design Thinking process and looking to expand their facilitation skills. Young Professionals (individuals) aspiring to guide Design

Thinking sessions with confidence. Facilitators & Moderators looking for in-depth training on how to integrate Design Thinking into facilitating projects & processes.

Design Thinking Facilitation

Introduction to Design Thinking Methodology & cases Present team-specific challenge

DesignThinkers Global Bootcamp 'Learn by Doing'

this course

The 5-Day Online Global DesignThinkers Bootcamp provides a unique opportunity to learn from internationally recognized and highly experienced Service Design & Design Thinking practitioners from the Business, Design and Academic world. The main goal of the DT Bootcamp is to guide you through our ‘learning-by-doing’ method, giving you key insights in how to apply Design Thinking* . Aside from this, we will carefully explore the full Double Diamond working on a real life social challenge, in order for you to adapt your mindset while at the same time expand your capability skill set to facilitate and implement this new way of working.

*including latest AI techniques such as Komo.AI, Prompt

This course is designed for Managers or Team Leaders seeking to develop and integrate cutting edge creative practices into their business processes and corporate culture. Young Professionals (individuals) who want to get a profound understanding how to use human-centered innovation methods in their daily work.

Executives or Decision Makers seeking to apply Service Design Thinking in their business. Looking to strengthen their ability to lead innovation and enhance the organization's innovation capability. Government Policy Makers who want to gain key insights into the implementation of Design Thinking.

DesignThinkers Global Bootcamp

Discover

Registration and welcome by facilitators & Introductions

Presenting the Methodology: DT principles

Meet the Challenge Owner for the social Challenge

Masterclass Design Research

Complimentary Lunch

Go our for Research

Stakeholder Mapping, Personas, Team Dynamics

Wrap-up & Reflection of Day 01

Arranged Dinner

Define Develop Deliver Reflection

Welcome back & Double

Diamond reflection

Masterclass on Case Stories

Persona Empathy Mapping

Team Dynamics Poster

Customer Journey Mapping

Complimentary Lunch

Opportunity Areas & Problem Statements

Teach back to the Challenge

Owner

Wrap-up & Reflection of Day 02

Welcome back & Double Diamond reflection

Masterclass Design perspectives on Innovation

Team Dynamics & adoption feedback challenge owner on Problem Statement

Ideation principles

Complimentary Lunch

ABC Avalanche, Brainwriting & Idea selection

Service Scenario' s & Prototyping

Go out for Testing

Open Wrap-up Day 03

Welcome back & Double Diamond reflection

Implementation testing feedback on Learning Card

Masterclass building better experiences for customers

Complimentary Lunch

Concept pitches with ACES Map

Action Plan & Persuasive Selling

Dragon' s Den pitch for Challenge

Owner

Festive celebration of 'winner' & closing the Double Diamond journey

Networking drinks

Welcome back & overall course reflection

Information & learnings on individual level and Double Diamond process

Reflection Mapping & Action Mapping for the future

Group discussions

Festive prosecco celebration, certificates & goodie bags

Final lunch

Wrap-up & closing

Future Leadership Skills

Design Thinking meets Lean Start-up & Agile

this course

Design Thinking meets Lean Start-up & Agile

In this high-paced, hands-on course you will be exposed to the principles of Design Thinking, Lean Start-up and Agile. By working on a case, you will refine a prototype based on solution interviews, define experiments in a Lean Start-up framework and use Agile and Scrum to implement and validate a new innovative value proposition.

the problem

introduction

plan of action

Effective Storytelling

Materials & Story prep.

About this course

By Storyteller

Colin Skelton

Employee Experience Design Thinking

this course

Co-creation and Design Thinking in Sales

About this course

Design Thinking Awareness Session

About this course

Customer Journey Mapping

This high-energy 1-Day course will give you a foundational level of understanding of the Design Thinking principles, key tools and terminology with focus on Customer Journey Mapping and Personas. Get a deeper insight into customer needs, their behavior, experience, motivation and desired outcomes by mapping out their journey, pain points and opportunity areas. After a short introduction into Design Thinking, you will practice how to work with Customer Journey Maps and Personas by working on a real challenge in small groups. After the course, you will receive the Design Thinking toolkit will all tools and materials to start applying them immediately to your own business

This course is designed for Freelancers or Consultants looking to better advise their clients on commerce or customer-related challenges. Managers or Team Leaders who want to discover the benefits of working with Personas & Customer Journey Mapping in their daily work. Young Professionals (individuals) who want to discover how to use Personas & Customer Journey Mapping in their daily work. Government Policy Makers who want to gain key insights into the implementation of Personas & Customer Journey Mapping. No previous experience or knowledge required.

Autonomous Thinking

In today’ s world, where information bombards us incessantly, cultivating the ability to think independently and discern valuable information is essential. Autonomous thinking is the art of self-governing our minds, combining critical and creative thinking to empower us to think for ourselves. This interactive workshop offers a transformative experience where you will learn how to develop an autonomous mindset for yourself and your team members. By the end of this course, you will be equipped with valuable skills to elevate your awareness, enhance critical and creative thinking, make informed decisions and turn autonomous thinking into action.

This course is designed for Managers who want to enhance their autonomous thinking skills and empower their teams for improved collaboration and decision-making. Executives or decision makers seeking to gain a deeper understanding of essential skills for building adaptive organizations. Freelancers or consultants seeking to discover how autonomous thinking can be leveraged to drive positive change in their work. Individuals seeking to gain better control over their personal and professional lives, enhancing autonomous thinking, overcoming conflicts, and finding effective solutions to daily challenges.

About this course

Design Thinking for Higher Education

This high-energy Design Thinking training is designed to immerse academic and administrative staff members or students in the Design Thinking methodology, empowering them to cultivate user-centric approaches within the academic realm. Through our hands-on approach, participants will learn to seamlessly integrate these principles into academic projects. Our expert facilitators provide personalized guidance as participants explores key tools such as Personas, User Journeys, Ideation and Prototyping. Gain practical insights, transform ideas into activities and shape the future of academia through innovative, user-focused practices.

This course is designed for University Staff or Students seeking to develop and integrate creative practices into their academic culture. Students who want to get a profound understanding how to use human-centered methods in their studies and projects. Academic and Administrative Staff Members seeking to apply Service Design Thinking in their daily work. Looking to strengthen their ability to lead innovation and enhance the university's innovation capability. University Management and Board Members who want to gain key insights into the implementation of Design Thinking in academic programs.

Executive school 'This is Service Design Doing'

The Executive School will let you experience the power of Service Design Thinking first hand. You will not only become familiar with the fundamental tools and methods of service innovation, but also learn about strategic design processes. Besides taking a deep dive into the theory and practice of service design thinking, the Executive School emphasizes participants learning the key skills of facilitation. A variety of stakeholders need to be effectively involved in the development or improvement of a service. This means not only being able to use the toolset, but also efficiently and engagingly guiding others through the process.

This course is designed for Executives or Decision Makers striving to improve customer or employee experiences. Managers or Team Leaders looking to integrate Service Design in their team or organization. Professionals (individuals) with ambitions of taking the next steps towards guiding and applying Service Design Thinking in their daily work. Designers or Policy Makers seeking to learn new problem-solving approaches to innovation. There is no previous experience or knowledge required.

DT Autumn '24 Highlights

Building motivated & innovation-ready teams. Autumn '24 Highlights

Empower your workforce.

Global reach, local impact

All the content at a glance

Do you recognise this challenge?

What we provide

What we provide

Culture

Capability

Content

Content:

Relevant results

Stepping stones for innovation

Tailored Employee Experience Services

Case: Implementing a People-Centric approach for Michelin Global

Case: Design Thinking for a Better World with Bloomberg Philantropies

Case: Driving innovation forward within ING Group

Case: Future Employee Experience in Luxury Retail

Case: Design Thinking for Sales Enablement

User Experience Sprint: Challenge Deep Dive

Scoping Session

Opportunity Sprint

Delivering concrete results:

Example UX Project Approach

We craft with a Designer's Mindset

CONNECTIONS & RELATIONSHIPS LEADERSHIP &

How Design Thinking differs from Traditional Design

Aware of Failure Doing Rigorous Prototyping

Are you building an innovation-ready team?

New releases Autumn '24

DT best sellers '24

Effective Storytelling

DT best sellers '24

Entry-level, team building & specials

Certification

AI & Design Thinking Training

AI & Design Thinking Training

Day 1: Problem Phase

Day 2: Solution Phase

Creative Facilitation Deep Dive Course

Storytelling learning suite

Storytelling Learning Suite

In-depth Employee Experience Training

In-depth Employee Experience Training

Narrative Workshop Brief Objective Activities

Customization

Essential Facilitation Skills

Future Leadership Skills

Design Thinking meets Lean Start-up & Agile

Effective Storytelling

Employee Experience Design Thinking

Co-creation and Design Thinking in Sales

Design Thinking Awareness Session

Design Thinking Fundamentals

Futures Thinking for Strategy Development

Futures Thinking for Strategy Development

Systems Thinking for Sustainable Business Models

Systems Thinking for Sustainable Business Models

Design Thinking Facilitation

Design Thinking Facilitation

DesignThinkers Global Bootcamp 'Learn by Doing'

DesignThinkers Global Bootcamp

Discover

Define Develop Deliver Reflection

Future Leadership Skills

Future Leadership Skills

Design Thinking meets Lean Start-up & Agile

Design Thinking meets Lean Start-up & Agile

Effective Storytelling

Employee Experience Design Thinking

Co-creation and Design Thinking in Sales

Design Thinking Awareness Session

Customer Journey Mapping

Autonomous Thinking

Design Thinking for Higher Education

Executive school 'This is Service Design Doing'

Speak soon!

Thank you for your trust!