life. health. wellness.
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n fall 2020, our health care concierge team changed its name to the member experience team. This name change more accurately reflects the impact our representatives have on our members. When you interact with our knowledgeable team, right here in Wisconsin, it’s about more than standard customer service. It’s about making sure you, as a Network Health member, have an exceptional health insurance experience. Our member experience representatives answer your questions about benefits, claims, authorizations, pharmacy and more, in a way that is clear. They provide knowledge, personalized service and outstanding follow-through so can you spend less time trying to get answers and more time enjoying life.
Meet the Member Experience Representatives Mary F. I’ve been at Network Health just over two years. I love talking to members each day because each caller is unique. No two calls are ever the same and I often learn something new. I especially appreciate that I’m encouraged to take extra time to help resolve any issues a member may be experiencing. Most companies have time limits that their customer service departments have to meet, but not Network Health. We’re more focused on supporting our members.
18 | C oncierge
Beth S. I’ve worked at Network Health for nine years, and I’ve been a Medicare member experience representative the whole time. I love helping people, and it gives me great satisfaction to know I can make a difference in someone’s day by giving clear, understandable answers to Medicare questions. More importantly, members know they can call me any time they have questions or plan issues and I will get back to them in a timely manner. Network Health allows us to take one call at a time and focus on that member’s needs, without time constraints. You don’t get that type of service at other companies.
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