Examples of situations appropriate for a grievance include the following.
• • • •
Concerns about the quality of care or services provided Interpersonal aspects of care (for example, rudeness of a provider or staff) Difficulty getting through on the phone Failure to respect your rights
To submit an Appointment of Representative Form Fax: 920-720-1832 Write: Network Health Attn: Medicare Advantage Plans P.O. Box 120 Menasha, WI 54952
To submit Appeals and Grievances Fax: 920-720-1832 Write: Network Health Attn: Appeals and Grievances P.O. Box 120 Menasha, WI 54952
If you have questions, call the member experience team at 800-378-5234 (TTY 800-947-3529), Monday–Friday from 8 a.m. to 8 p.m.
Videos for Health and Wellness Emmi® offers free interactive videos on a variety of health topics. You can view these animated, online programs on your computer, smartphone or tablet as many times as you like. Find all the topics for this issue of Concierge at this link https://www.my-emmi.com/SelfReg/ FALL2021. Note: This URL is case-sensitive.
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