Key?sociological?research?data “EKGovernance:?as?citizens?view?it” Internet penetration
do,not,use,the,Internet
use,the,Internet,
use,it,daily
use,it,several times,per,week
of,those,having,access,to,the,Internet,access,it,from,home,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,from,work,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,from,a,public ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,Wi-Fi,hotspot
use,desktops,to,access,the,Internet,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,use,laptops,and,netbooks,,,,,,,,,,,,,,,,,,,,,,,,,,use,smartphones
Why?do?people?go?online?
social,networks,,,,,,,,,,,,,,,,,,,,,news,reports,,,,,,,,,,,surfing,for,information never,use,the,Internet,for,any,contact,with,public,authorities ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,weather,forecast
Access?to?databases and?registers
6.6%,have,used,various,state,registers,and,databases openly,available,through,the,Internet
are,satisfied,with,the,information,they,obtain,,,,,,,,,,,,,,,,,,,,,,consider,information,,,,,,,,,,,,,,,,,experience,lack,of,,,,,,,are,in,need,of,more, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,to,be,sufficient,,,,,,,,,,,,,,,,,,,,,,,,,,,“fresh”,data,,,,,,,,,,,,,,,,,,comprehensive ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,information
Public?authorities’?webKpresence 12.5%,of,respondents,visited,web-sites,of,various,public,authorities.,52%,of,them,managed,to,obtain,the,information they,needed,with,varied,levels,of,difficulty,,16%,failed,in,finding,the,requested,information. Internet,users,visited,web-sites,of,public,authorities,for,searching,the,following,kinds,of,information:
general,information,on,an,authority (structure,,composition,,etc.)
documents,necessary,for,obtaining administrative,services (permits,,licenses,,certificates,,etc.)
working,days,and,hours
drafts,of results public decisions of,audit procurement T,inspection T,public expenditure
Quality?of?information 56%,of,those,who,visited,web-sites,of,public,authorities,did,not,experience,any,problems,while,browsing,them, 26%,of,users,faced,situations,when,the,site,failed,to,load,or,work,properly. 2/3,of,respondents,consider,the,information,layout,on,the,web-sites,of,public,authorities,to,be,relatively,comfortable and,accessible.,The,same,percentage,of,users,are,satisfied,with,the,completeness,of,information,on,these,web-sites
no,problem
failed,to,load,
relatively,comfortable satisfied,with,completeness,of,information
StatejEwGovernancejAgencyjofjUkraine Corejobjective:jdeliveryjofjstatejpolicyjinjthejareajofjinformatizationLjewgovernanceLjdevelopment andjperformancejofjnationaljelectronicjresourcesLjandjevolutionjofjthejinformationwbasedjsociety
Priorityjareas: Ewservices
Ewnteraction
Openjdata
EwUkrainej.%.%
Keyjperformancejindicatorsj2KPI0jforj.%37 . PilotDlaunchDofDtheDsystemDofDe.interactionDofDstateDelectronic informationDresources .D O’Dhigh.priorityDinformationDresourcesDofDcentralDexecutive authoritiesDareDpluggedDintoDtheDsystemDofDe.interaction .D O’Dhigh.priorityDservicesDareDprovidedDelectronicallyDzto beDselectedDfromDtheDlistDofD“EUD1’DbasicDservices”x .D OpenDdataDportalDisDoperationalized
. InformationDfromDADhigh.priorityDpublicDauthorityDresources isDpresentedDasDstructuredDdatasetsDforDautomatedDprocessing .D PilotDlaunchDofDtheDe.democracyDweb.portal UkraineDInnovationDe.governanceDcentreDisDsetDup .D ConceptDnoteDandDStateDTargetDProgrammeDforDDevelopment ofDE.GovernanceD“E.Ukraine.1’1’”DareDdevelopedDandDputDtoDaction .D RegionalDinformatizationDprogrammesDareDapprovedDinDallDoblasts
MeasuresjtojachievejKPI: LegaljframeworkjunderpinningjthejKPI1jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj [current or necessary for adoption]: LawDofDUkraineD“OnDSystemDofDElectronicDInteractionDofDStateDElectronicDInformationDResources”DDDDDDDDDDDD LawDofDUkraineD“OnDOpenDData” AmendmentsDtoDtheDLawDofDUkraineD“OnDAdministrativeDServices” ProposalsDtoDtheDLawDofDUkraineD“OnDElectronicDIdentificationDandDElectronicDTrustDServices” ConceptDNoteDofDStateDTargetDProgrammeD“E.Ukraine.1’1’” LawDofDUkraineD“OnDStateDTargetDProgrammeD“E.Ukraine.1’1’” AmendmentsDtoDtheDLawDofDUkraineD“OnDCitizenDAppeals” OpenDinteroperabilityDstandards OpenDdataDstandards RegulationsDregardingDprovisionDofDe.services
EngagingDinternationalDexperts BuildingDcapacityDofDpublicDservants RaisingDtheDreadinessDofDcitizens
EwGovernancejmeans: EnsuringDtransparencyDandDefficiencyDofDpublicDdecisionDmaking GettingDpublicDservicesDcloserDtoDcitizensDirrespectiveDofDtimeDandDlocation ParticipationDinDpublicDadministrationDandDexertingDcivicDcontrol
Ukrainians:jewdemocracyjandjewgovernance 9%,DofDUkrainiansDwelcomeDdevelopmentDofDe.governance)DyetDoneDthirdDz83*8,xDdoDnotDunderstandDwhatDe.governance isDallDabout: PrioritiesDofDusingDtheDInternetDinDcommunicationDwithDpublicDauthorities:DwishDtoDobtainDaDserviceD–D3q,)Dobtain informationDaboutDoperationDofDanDauthorityD–D39,)DmakeDimpactDonDaDdecisionDofDanDauthorityD–D9*T,:D93,DofDrespondents don’tDplanDtoDuseDtheDInternetDforDinteractionDwithDpublicDauthorities
Thejmostjrequestedjinformation atjwebwsitesjofjpublicjauthorities:
documentsDforDobtainingDadministrativeDservices
hoursDandDdaysDofDoperation
receivingDaDconsultation
Partakingjinjdecisionwmakingj2publicjconsultations0: .9,DrespondentsDwouldDlikeDtoDsubmit Internet.petitionsDinDorderDtoDmakeDa respectiveDpublicDauthorityDconsiderDaDcertain decisionDandDprovideDproposalsDtoDdraftDdecisions
39,DareDinterestedDtoDtakeDpartDinDconsultationsDonDlocal)Dregional orDnationalDpolicyDpriorities)DorganizedDbyDpublicDauthoritiesDonDthe web:D7q*T,DcitizensDareDnotDcurrentlyDreadyDtoDspendDtheirDtimeDon providingDrecommendationsDtoDdraftsDofDdecisionsDofDpublicDauthorities
Internetjandjsecurity 7T,DrespondentsDconsiderDthatDalthoughDseveral threatsDareDthere)DtheDInternetDisDsafeDifDusersDare cautious:D.q,DknowDnothingDaboutDtheDproblem ofDsafeDInternetDuse
79,DofDthoseDwhoDuseDInternetDconsiderDthatDlevelDofDsecurityDofDstate Internet.basedDdatabasesDandDregistersDisDsatisfactory:DOnlyD98*7, respondentsDwouldDlikeDtoDlookDatDtheirDdataDinDvariousDstateDregisters) cadastersDandDdatabases:D9%,Ddon’tDfeelDtheDneedDtoDdoDso
TheDsurveyDwasDcarriedDoutDbyDtheDRazumkovDCentreDsociologicalDserviceDthroughoutD3.w3qjSeptemberj.%39DinDallDregionsDofDUkraineDexceptDforDCrimea:D.%3TjpersonsDagedDOB(DwereDinterviewed: SamplingDerrorDdoesDnotDexceedD.*8,:DSurveyDconductedDwithDtheDsupportDofDSwedishDInternationalDDevelopmentDAgencyDzSIDAx