Diamond Logistics brochure_complete_12pp.qxp:Layout 1
Keep in Touch Surrey
7b Durban Road South Bersted Industrial Estate Bognor Regis, West Sussex PO22 9QT T: 01243 885729 E: russell@diamondlogistics.co.uk
Southampton Unit 30, Claylands Road Bishops Waltham, Hampshire SO32 1BH T: 02380 988919 E: nathan@diamondlogistics.co.uk
Newcastle Unit 2, GEAR House Business Centre, Salt Meadows Road, Gateshead, Tyne & Wear, NE8 3AH T: 0191 543 8591 E: tyne-wear@diamondlogistics.co.uk
Norwich Brooke Industrial Park Norwich Road, Brooke Norwich NR15 1HJ T: 01603 859401 E: kevin.baker@diamondlogistics.co.uk
South Devon Unit 9, Kingswood Court Business Park, South Brent, Devon TQ13 9YS T: 01626 817 975 E: southdevon@diamondlogistics.co.uk
Sheffield Unit 6, Carbook Industrial Estate Dunlop Street, Sheffield S9 2HR T: 0114 299 4844 E: sheffield@diamondlogistics.co.uk
Birmingham Unit 31, Evans Easy Space Middlemore Road, West Bromwich B21 0AL T: 0121 667 8283 E: birmingham@diamondlogistics.co.uk
Page 4
Diamond Logistics brochure_complete_12pp.qxp:Layout 1
10:48
Page 4
Despatches Despatches
for ambitious businesses
The perfect tailor made solution for ambitious businesses
In-depth profile The perfect tailorservice made solution MCS stands for Multi Carrier Solutions and is the perfect tailor made solution for ambitious The brand new answer to all your logistical requirements businesses. UKMail
1
3
• Everything you need – post, parcels and pallets worldwide
customer service brought to you by an award winning company.
Plus AUTOMATIC least cost– routing so you can rest assured that EVERY consignment is being dispatched in the multicarriersolutions the(LCR)facts
1
4
3 2
An answer for you, from diamond logistics multicarriersolutions • Everything you need – post, parcels and pallets worldwide • One clever delivery solution – multicarriersolutions
The WOW Factor
• Access to many carriers – TNT, UKMail, Citylink, Parcelforce, UPS and more • A multitude of delivery options – road, air, sea • As quickly as you choose – same day, next day, international Plus
customer service brought to you by an award winning company.
Plus
AUTOMATIC least cost routing (LCR) so you can rest assured that EVERY consignment is being dispatched in the
most cost e cient way.
Plus real time online booking, tracking and all round management its EASY for youto to how, use. It’s fast Flexibleso to adapt what and when you Manual inputSmart, shipment creation takes five ship. simple distribution solutions. seconds. It keeps your transport costs low Produces five labels in as many seconds Optional LCR (Least Cost Routing) Function Provides automated address lookup for 105 provides automatic selection of best countries around the world. carrier for each parcel based on price and It’s tested appropriate delivery method – helping you to Has over 500 individual corporate users. lower shipping costs. It improves your client relationships No Capital Investment is needed Via in built CRM function including support (SaaS – pay as you ship) - all you pay is ticketing, customisable automated emails, carriage. SMS and user alerts. It keeps you informed It improves the lives of you and your staff Fully integrated allowing us to communicate Customer service and carrier based contact in real-time with carrier systems, extract included, completely free of charge. You need your shipping data and provide you unlimited never speak to another carrier again! access 24/7. It’s mobile It puts you in control Accessible from PC, laptop or even tablet You choose; carrier, costs, service monitoring, with internet access, anywhere in the world. carrier auditing. It’s tailored to you It makes your life easier Built around your shipping requirements. Managing multiple shipments across multiple Designed to give you control. carriers, in one pink and perfect space.
Mar-Apr 2014
UKMail
2
Award winning customer service provided by us to whom your business is very important. • One clever delivery solution – multicarriersolutions Automatic Least Cost Routing (LCR) so you can be rest assured that every consignment is • Access to many carriers – TNT, UKMail, Citylink, Parcelforce, UPS and more being dispatched in the most cost efficient way. • A multitude of delivery options – road, air, sea Real-time online booking, tracking and all round management so it’s easy for you and your • As quickly as you choose – same day, next day, international team to use. Plus
The brand new answer to all your logistical requirements
4
With access to all of the major UK and global carriers - TNT, UKMail, Yodel, Parcelforce, UPS An answer for you, diamond and more - MCS delivers everything youfrom need by road, sea orlogistics air and as quickly as you choose - sameday, next day or international. All of this is managed seamlessly by Diamond Logistics, multicarriersolutions PLUS... • • •
23/4/13
multicarriersolutions
most cost e cient way.
Plus
real time online booking, tracking and all round management so its EASY for you to use.
Smart, simple distribution solutions.
How do you retain clients, distinguish yourself from the competition and keep ‘em coming back for more? Introducing the WOW factor. So what is the WOW factor? Here’s a great example of it – I lost my debit card this week. I phoned my bank on Tuesday and was told it would be 5-7 days. This was a problem as I was going away on business for 4 days on the Friday. I asked if it would be there by then and, without promising, the bank said although it couldn’t guarantee it, it would try and if not, would arrange for me to pick up all the cash I need from a local bank. Thursday morning my card is delivered. Wow. You see it doesn’t have to be expensive, nor time consuming – it’s about doing the unexpected, going that extra mile and exceeding client’s expectations.
Read about a client whose business was transformed by multicarriersolutions:
Here at Diamond we talk about our key principles that are:
Our client: A specialist manufacturer based in Godalming with very mixed freight and preferred suppliers. Their speciality: Manufacturing and sale of ramps. Their problem: Cost and customer service. Our solution: With our multicarriersolutions they are able to book all freight with us, one suppler. It will still automatically be allocated to the most cost-effective carrier via our specialist online booking system. However if and when something does go wrong our proactive customer services team knows before their client does, and troubleshoots before our client has to get involved.
• Under promising, over delivering – beating clients expectations rather than promising the moon and not delivering
Result: • One supplier, one invoice, one booking system. • A dedicated proactive customer service team that eliminates 97% of customer queries on deliveries. • Savings across the board on the carriers as auto selection of the best carriers for the freight shipped plus the utilisation of our carrier rates achieved through our group buying power. To find out more, contact your local depot today.
4
10:48
multicarriersolutions
Unit 9, The Pines Business Park Broad Street, Guildford Surrey GU3 3BH T: 0845 591 7334 E: info@diamondlogistics.co.uk
Sussex
23/4/13
• Making individual people feel that they personally really matter - because they really do! • Memorable service that gets people giving testimonials In a market place it is often impossible to distinguish yourself to potential clients – particularly in commoditized markets such as the courier sector. A plethora of testimonials and the weekly emails I get from my UK depots from their clients saying how fabulous the service has been really helps. Building up that loyalty is essential. Our key clients get a lot of love from us, because they really matter. And that keeps them buying from us for years. This is very sound business.
There is a complacency in stupid businesses that deems mediocrity to be acceptable. Well, take this as notice as your complacent times are over. I see a growing brand of new age Entrepreneurs wanting to get all over your client base and they are prepared to put in the effort to distinguish themselves. So if you want to continue to grow, keep your clients, and improve your bottom line, time to add the WOW factor. Happiness Delivered “Just got into bed and was thinking about something you said earlier so I wanted to send you a message. I know I almost never hear about shipping problems anymore and I know that’s because you are working very hard to make sure I don’t hear about them! I just wanted to say a big thank you. I juggle a lot of jobs in a day and it does make my life so much easier! Honestly I have never had the pleasure to work alongside someone who cares that much! It doesn’t hurt to mention it once in a while either. Sometimes it is nice to hear good things. I know that better than most.” Kate – Manager at Yoobox, Southampton “ We have been dealing with Diamond Logistics since August 2013 – I have found this company to be not only very competitive with their pricing but they are also extremely friendly and offer a very professional service. Without hesitation we would fully recommend this company – we are very happy with the service they provide us.” Lesley from Pens Unlimited, Devon Next month Shared success – building our business through partnerships.
INSIDE: Franchise Focus • MCS - In-Depth • Charity Update • Team Profile
1
Team Profile: Daniel Allin We asked our Operations Conductor, Dan, some quick fire questions: Q: What is your real job title? Chief Operations Officer (COO) Q: Where do you work? Nationwide Q: What is your history? (be brief!) 17 Years within the Express Parcel sector. Q: What experience do you have? 17 years of management experience at varying levels for United Carriers, UKMail, APC, City Link and Fedex to name but a few. 6 years as MD of my own successful courier company. Two and a half years at the operational helm for Diamond Logistics.
Q: What are your hopes for Diamond Logistics? Diamond Logistics to be a Nationally and Internationally renowned logistics operator. Q: What are your ambitions? My own ambition for Diamond Logistics is to reach the saturation point in terms of sites across the whole of the UK. Long term, I believe our business model is open to expansion across Europe. Q: What do you like/don’t like? I like the word ‘Yes’ and hate the word ‘No’. Q: What do you want to achieve? A real stir in the world of logistics. To be the best service-led logistics operator in Europe.
21 in 21 Update January
March
Unicef Syria Appeal Close to six million children have now been affected by the conflict in Syria. Many have lost everything - family, friends and homes. Children have been killed, orphaned or suffered life-changing injuries.
Big Wide Talk For 10 years Big Wide Talk has been working with children, letting them think, learn and speak for themselves in Theatres of Learning. Thousands of children have taken part and exceeded everyone’s expectations.
Unicef works around the clock in Syria and the surrounding countries to provide children with life-saving supplies such as blankets, warm clothes, medicine and psychological support. www.unicef.org.uk/help-syria
February WaterAid works specifically on the WASH crisis: water, sanitation and hygiene. Their vision is a world where everyone has access to safe water and sanitation.
Challenging, bored and difficult to engage children have taken their turn in the spotlight for the first time and parents and teachers have listened and seen all of the children as never before. April Bag Books is the only organisation in the world publishing multi-sensory books specifically for people with learning disabilities. Each year they reach around 19,000 children and adults throughout the UK with Profound and Multiple Learning Disabilities (PMLD), Severe Learning Disabilities (SLD) or severely affected by Autistic Spectrum Disorder (ASD). www.bagbooks.org
www.wateraid.org
Each month we donate up to £250 to charities that are both secular and apolitical. If you would like to nominate a charity close to your heart for the remaining months of this year, please email me kate@diamondlogistics.co.uk.
2
Franchise Focus: Birmingham Julian launched his very own Diamond Logistics depot at the beginning of this year. Q: Why your own business? I had already set up my own executive recruitment business in 2004 so it was an easy decision to make and a straight forward transition as I already had a lot of the items needed to start the franchise with Diamond like accountants, a laptop, printer, Ltd company, etc. Q: Why did you choose a Diamond Logistics franchise? I have recruited in the third party logistics sector and always saw it as a fast moving environment which I like, but I have also seen the huge growth in internet start ups and their requirement to get goods delivered. I was drawn in by Kate’s drive, passion and enthusiasm and I wanted to be in at the ‘start-up’ phase. Q: What are your aims for 2014 - and beyond? My aim is to grow the business as much as is humanly possible and maximise the opportunities within the large territory I have. I also intend to employ staff as soon as possible that want to share this journey. Q: Tell us something we didn’t know about you...keep it professional! I am an accomplished golfer playing off a single figure handicap (despite many other distractions). I captained my club for two years, during that time we won numerous National competitions including the Hawtree trophy, as well as the Midlands Alliance League division 1. On a personal level I got through to the National final at St.Andrews, Scotland of The Mercedes Trophy (Largest amateur competition in the world). This was after winning the qualifying round in the midlands and then reaching the Regional final at New Zealand GC in Surrey. At the National final I was runner up to the eventual winner who went on to represent England in the World final held in Germany.
Client Focus: London Corporate Media London Corporate Media delivers effective corporate video marketing to its clients through insight, creativity and collaboration. As a marketing tool, video is unparalleled in its ability to connect you with your customers, and it can make a huge difference to your business’ online visibility in search engines. Corporate promotional videos, client case studies and corporate event coverage offer great ways to achieve this. They believe in a holistic approach, talking to you about your business, your brand and your audience. Thier experience in business consultancy, filmmaking, marketing and creative writing are huge assets in the process.
Our Mission Statement To work in mutual benefit, delivering time-critical delivery solutions to our clients. To provide great career opportunities to our team and subcontractors. To contribute positively to society on local, regional and global levels. To be a really good company to trust, work for and to belong to.
Many online corporate videos fail to reach a wide enough audience due to misplaced strategy or limited promotional effort. They recognise that your marketing efforts need to be rewarded by effective implementation. LCM have worked with Diamond Logistics to help showcase their leading-edge services and their expansion into a national logistics force to be reckoned with. You can see some of their efforts at www.diamondlogistics.co.uk/franchise Please call Chris on 0845 489 0555 or email chris@londoncorporatemedia.co.uk for a free initial consultation on how video can best benefit your business.
3
Team Profile: Daniel Allin We asked our Operations Conductor, Dan, some quick fire questions: Q: What is your real job title? Chief Operations Officer (COO) Q: Where do you work? Nationwide Q: What is your history? (be brief!) 17 Years within the Express Parcel sector. Q: What experience do you have? 17 years of management experience at varying levels for United Carriers, UKMail, APC, City Link and Fedex to name but a few. 6 years as MD of my own successful courier company. Two and a half years at the operational helm for Diamond Logistics.
Q: What are your hopes for Diamond Logistics? Diamond Logistics to be a Nationally and Internationally renowned logistics operator. Q: What are your ambitions? My own ambition for Diamond Logistics is to reach the saturation point in terms of sites across the whole of the UK. Long term, I believe our business model is open to expansion across Europe. Q: What do you like/don’t like? I like the word ‘Yes’ and hate the word ‘No’. Q: What do you want to achieve? A real stir in the world of logistics. To be the best service-led logistics operator in Europe.
21 in 21 Update January
March
Unicef Syria Appeal Close to six million children have now been affected by the conflict in Syria. Many have lost everything - family, friends and homes. Children have been killed, orphaned or suffered life-changing injuries.
Big Wide Talk For 10 years Big Wide Talk has been working with children, letting them think, learn and speak for themselves in Theatres of Learning. Thousands of children have taken part and exceeded everyone’s expectations.
Unicef works around the clock in Syria and the surrounding countries to provide children with life-saving supplies such as blankets, warm clothes, medicine and psychological support. www.unicef.org.uk/help-syria
February WaterAid works specifically on the WASH crisis: water, sanitation and hygiene. Their vision is a world where everyone has access to safe water and sanitation.
Challenging, bored and difficult to engage children have taken their turn in the spotlight for the first time and parents and teachers have listened and seen all of the children as never before. April Bag Books is the only organisation in the world publishing multi-sensory books specifically for people with learning disabilities. Each year they reach around 19,000 children and adults throughout the UK with Profound and Multiple Learning Disabilities (PMLD), Severe Learning Disabilities (SLD) or severely affected by Autistic Spectrum Disorder (ASD). www.bagbooks.org
www.wateraid.org
Each month we donate up to £250 to charities that are both secular and apolitical. If you would like to nominate a charity close to your heart for the remaining months of this year, please email me kate@diamondlogistics.co.uk.
2
Franchise Focus: Birmingham Julian launched his very own Diamond Logistics depot at the beginning of this year. Q: Why your own business? I had already set up my own executive recruitment business in 2004 so it was an easy decision to make and a straight forward transition as I already had a lot of the items needed to start the franchise with Diamond like accountants, a laptop, printer, Ltd company, etc. Q: Why did you choose a Diamond Logistics franchise? I have recruited in the third party logistics sector and always saw it as a fast moving environment which I like, but I have also seen the huge growth in internet start ups and their requirement to get goods delivered. I was drawn in by Kate’s drive, passion and enthusiasm and I wanted to be in at the ‘start-up’ phase. Q: What are your aims for 2014 - and beyond? My aim is to grow the business as much as is humanly possible and maximise the opportunities within the large territory I have. I also intend to employ staff as soon as possible that want to share this journey. Q: Tell us something we didn’t know about you...keep it professional! I am an accomplished golfer playing off a single figure handicap (despite many other distractions). I captained my club for two years, during that time we won numerous National competitions including the Hawtree trophy, as well as the Midlands Alliance League division 1. On a personal level I got through to the National final at St.Andrews, Scotland of The Mercedes Trophy (Largest amateur competition in the world). This was after winning the qualifying round in the midlands and then reaching the Regional final at New Zealand GC in Surrey. At the National final I was runner up to the eventual winner who went on to represent England in the World final held in Germany.
Client Focus: London Corporate Media London Corporate Media delivers effective corporate video marketing to its clients through insight, creativity and collaboration. As a marketing tool, video is unparalleled in its ability to connect you with your customers, and it can make a huge difference to your business’ online visibility in search engines. Corporate promotional videos, client case studies and corporate event coverage offer great ways to achieve this. They believe in a holistic approach, talking to you about your business, your brand and your audience. Thier experience in business consultancy, filmmaking, marketing and creative writing are huge assets in the process.
Our Mission Statement To work in mutual benefit, delivering time-critical delivery solutions to our clients. To provide great career opportunities to our team and subcontractors. To contribute positively to society on local, regional and global levels. To be a really good company to trust, work for and to belong to.
Many online corporate videos fail to reach a wide enough audience due to misplaced strategy or limited promotional effort. They recognise that your marketing efforts need to be rewarded by effective implementation. LCM have worked with Diamond Logistics to help showcase their leading-edge services and their expansion into a national logistics force to be reckoned with. You can see some of their efforts at www.diamondlogistics.co.uk/franchise Please call Chris on 0845 489 0555 or email chris@londoncorporatemedia.co.uk for a free initial consultation on how video can best benefit your business.
3
Diamond Logistics brochure_complete_12pp.qxp:Layout 1
Keep in Touch Surrey
7b Durban Road South Bersted Industrial Estate Bognor Regis, West Sussex PO22 9QT T: 01243 885729 E: russell@diamondlogistics.co.uk
Southampton Unit 30, Claylands Road Bishops Waltham, Hampshire SO32 1BH T: 02380 988919 E: nathan@diamondlogistics.co.uk
Newcastle Unit 2, GEAR House Business Centre, Salt Meadows Road, Gateshead, Tyne & Wear, NE8 3AH T: 0191 543 8591 E: tyne-wear@diamondlogistics.co.uk
Norwich Brooke Industrial Park Norwich Road, Brooke Norwich NR15 1HJ T: 01603 859401 E: kevin.baker@diamondlogistics.co.uk
South Devon Unit 9, Kingswood Court Business Park, South Brent, Devon TQ13 9YS T: 01626 817 975 E: southdevon@diamondlogistics.co.uk
Sheffield Unit 6, Carbook Industrial Estate Dunlop Street, Sheffield S9 2HR T: 0114 299 4844 E: sheffield@diamondlogistics.co.uk
Birmingham Unit 31, Evans Easy Space Middlemore Road, West Bromwich B21 0AL T: 0121 667 8283 E: birmingham@diamondlogistics.co.uk
Page 4
Diamond Logistics brochure_complete_12pp.qxp:Layout 1
10:48
Page 4
Despatches Despatches
for ambitious businesses
The perfect tailor made solution for ambitious businesses
In-depth profile The perfect tailorservice made solution MCS stands for Multi Carrier Solutions and is the perfect tailor made solution for ambitious The brand new answer to all your logistical requirements businesses. UKMail
1
3
• Everything you need – post, parcels and pallets worldwide
customer service brought to you by an award winning company.
Plus AUTOMATIC least cost– routing so you can rest assured that EVERY consignment is being dispatched in the multicarriersolutions the(LCR)facts
1
4
3 2
An answer for you, from diamond logistics multicarriersolutions • Everything you need – post, parcels and pallets worldwide • One clever delivery solution – multicarriersolutions
The WOW Factor
• Access to many carriers – TNT, UKMail, Citylink, Parcelforce, UPS and more • A multitude of delivery options – road, air, sea • As quickly as you choose – same day, next day, international Plus
customer service brought to you by an award winning company.
Plus
AUTOMATIC least cost routing (LCR) so you can rest assured that EVERY consignment is being dispatched in the
most cost e cient way.
Plus real time online booking, tracking and all round management its EASY for youto to how, use. It’s fast Flexibleso to adapt what and when you Manual inputSmart, shipment creation takes five ship. simple distribution solutions. seconds. It keeps your transport costs low Produces five labels in as many seconds Optional LCR (Least Cost Routing) Function Provides automated address lookup for 105 provides automatic selection of best countries around the world. carrier for each parcel based on price and It’s tested appropriate delivery method – helping you to Has over 500 individual corporate users. lower shipping costs. It improves your client relationships No Capital Investment is needed Via in built CRM function including support (SaaS – pay as you ship) - all you pay is ticketing, customisable automated emails, carriage. SMS and user alerts. It keeps you informed It improves the lives of you and your staff Fully integrated allowing us to communicate Customer service and carrier based contact in real-time with carrier systems, extract included, completely free of charge. You need your shipping data and provide you unlimited never speak to another carrier again! access 24/7. It’s mobile It puts you in control Accessible from PC, laptop or even tablet You choose; carrier, costs, service monitoring, with internet access, anywhere in the world. carrier auditing. It’s tailored to you It makes your life easier Built around your shipping requirements. Managing multiple shipments across multiple Designed to give you control. carriers, in one pink and perfect space.
Mar-Apr 2014
UKMail
2
Award winning customer service provided by us to whom your business is very important. • One clever delivery solution – multicarriersolutions Automatic Least Cost Routing (LCR) so you can be rest assured that every consignment is • Access to many carriers – TNT, UKMail, Citylink, Parcelforce, UPS and more being dispatched in the most cost efficient way. • A multitude of delivery options – road, air, sea Real-time online booking, tracking and all round management so it’s easy for you and your • As quickly as you choose – same day, next day, international team to use. Plus
The brand new answer to all your logistical requirements
4
With access to all of the major UK and global carriers - TNT, UKMail, Yodel, Parcelforce, UPS An answer for you, diamond and more - MCS delivers everything youfrom need by road, sea orlogistics air and as quickly as you choose - sameday, next day or international. All of this is managed seamlessly by Diamond Logistics, multicarriersolutions PLUS... • • •
23/4/13
multicarriersolutions
most cost e cient way.
Plus
real time online booking, tracking and all round management so its EASY for you to use.
Smart, simple distribution solutions.
How do you retain clients, distinguish yourself from the competition and keep ‘em coming back for more? Introducing the WOW factor. So what is the WOW factor? Here’s a great example of it – I lost my debit card this week. I phoned my bank on Tuesday and was told it would be 5-7 days. This was a problem as I was going away on business for 4 days on the Friday. I asked if it would be there by then and, without promising, the bank said although it couldn’t guarantee it, it would try and if not, would arrange for me to pick up all the cash I need from a local bank. Thursday morning my card is delivered. Wow. You see it doesn’t have to be expensive, nor time consuming – it’s about doing the unexpected, going that extra mile and exceeding client’s expectations.
Read about a client whose business was transformed by multicarriersolutions:
Here at Diamond we talk about our key principles that are:
Our client: A specialist manufacturer based in Godalming with very mixed freight and preferred suppliers. Their speciality: Manufacturing and sale of ramps. Their problem: Cost and customer service. Our solution: With our multicarriersolutions they are able to book all freight with us, one suppler. It will still automatically be allocated to the most cost-effective carrier via our specialist online booking system. However if and when something does go wrong our proactive customer services team knows before their client does, and troubleshoots before our client has to get involved.
• Under promising, over delivering – beating clients expectations rather than promising the moon and not delivering
Result: • One supplier, one invoice, one booking system. • A dedicated proactive customer service team that eliminates 97% of customer queries on deliveries. • Savings across the board on the carriers as auto selection of the best carriers for the freight shipped plus the utilisation of our carrier rates achieved through our group buying power. To find out more, contact your local depot today.
4
10:48
multicarriersolutions
Unit 9, The Pines Business Park Broad Street, Guildford Surrey GU3 3BH T: 0845 591 7334 E: info@diamondlogistics.co.uk
Sussex
23/4/13
• Making individual people feel that they personally really matter - because they really do! • Memorable service that gets people giving testimonials In a market place it is often impossible to distinguish yourself to potential clients – particularly in commoditized markets such as the courier sector. A plethora of testimonials and the weekly emails I get from my UK depots from their clients saying how fabulous the service has been really helps. Building up that loyalty is essential. Our key clients get a lot of love from us, because they really matter. And that keeps them buying from us for years. This is very sound business.
There is a complacency in stupid businesses that deems mediocrity to be acceptable. Well, take this as notice as your complacent times are over. I see a growing brand of new age Entrepreneurs wanting to get all over your client base and they are prepared to put in the effort to distinguish themselves. So if you want to continue to grow, keep your clients, and improve your bottom line, time to add the WOW factor. Happiness Delivered “Just got into bed and was thinking about something you said earlier so I wanted to send you a message. I know I almost never hear about shipping problems anymore and I know that’s because you are working very hard to make sure I don’t hear about them! I just wanted to say a big thank you. I juggle a lot of jobs in a day and it does make my life so much easier! Honestly I have never had the pleasure to work alongside someone who cares that much! It doesn’t hurt to mention it once in a while either. Sometimes it is nice to hear good things. I know that better than most.” Kate – Manager at Yoobox, Southampton “ We have been dealing with Diamond Logistics since August 2013 – I have found this company to be not only very competitive with their pricing but they are also extremely friendly and offer a very professional service. Without hesitation we would fully recommend this company – we are very happy with the service they provide us.” Lesley from Pens Unlimited, Devon Next month Shared success – building our business through partnerships.
INSIDE: Franchise Focus • MCS - In-Depth • Charity Update • Team Profile
1