CONFIDENTIAL 3488 E. Orangethorpe Avenue Anaheim, CA 92806 T: 909.510.0252 E: resumewriting@dillardandassociates.com
SENIOR BUSINESS & INFORMATION TECHNOLOGY PROFESSIONAL Microsoft Certified Professional ▪ CompTIA A+ Certified Technician
Insightful, meticulous, and forward thinking senior professional with notable success directing a broad range of program initiatives while participating in planning, analyzing, and implementing solutions in support of business objectives. Excel at providing comprehensive network design, system analysis, and full cycle project management. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing and support. Fluent in both Spanish and English. Available for telecommuting opportunities. PROFESSIONAL PROFILE & KEY OFFERINGS Core Competencies: - Business Case Development - International Team Leadership - Client Relationship Management - Disaster Recover Planning - Requirements Management - Technology Training - Risk Management - Client Server Applications - Systems Integration
Successful corporate executive, consultant and entrepreneur with 13 years of progressive experience in IT, 17+ years‟ military service connected experience, 5 years of teaching experience and 8 years‟ experience in start-up operations. Recognized as an effective, solution-oriented analyst who effectively delivers seamless system conversions for a geographically diverse range of clientele and industries worldwide. Consistently delivered multi-million dollar projects on-time and within budget. Characterized as a talented strategist, capital thought producer, communicator, project leader and customer relationship manager committed to the delivery of advanced technologies to enable improved human, organization and financial performance. “Total ownership” mentality, initiative, and responsibility with military punctuality and dependability. Air Force Total Quality Manager Instructor specializing in customer service, metrics, quality applications, and facilitator duties. PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS SC AIR NATIONAL GUARD, Eastover, SC Tech Controller/WAN Tech, (2001 to Present)
Serving as a pivotal member of a team assembled to furnish command and control communications to McEntire, SC Air National Guard Base. Appointed to oversee help desk, customer service, network maintenance and troubleshooting, network security, server maintenance, router and switch maintenance, and desktop maintenance and troubleshooting functions. COMSEC Manager, (2009 to 2009) High-profile manager charge with directing COMSEC accounts and inventory of crypto equipment, classified written procedures, and keying (physical/electronic) material. Highlighted Achievements:
Selected by the organization to accept physical and electronic materials and load keying material for multiple devices. Operated as liaison for all IA related questions for the 1,100+ computer network. Championed utilization of common security practices and incident response procedures and documentation/record keeping of incidents.
CONFIDENTIAL, Charleston, SC Owner/Self Employed (2003 to Present) Contracted by firms to provide consultation, education, and IT Integration for small/medium businesses. Forged and nurtured profitable relationships with key clients that included HP, Wachovia, CitiFinancial, Equity One, Charleston County Schools, General Motors, First Union, Home Depot, and Merrill Lynch. Medicine Mitigation Team Contractor, SPAWAR-US NAVY, (2008 to 2008) Essential contractor appointed to serve as a key member of a team comprised to solve US Navy Hospital vulnerabilities in multiple sites throughout the world. Concurrently accountable for managing the information protection function while on site and verifying use of appropriate security controls.
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T: 909.510.0252 E: resumewriting@dillardandassociates.com
Highlighted Achievements:
Conceptualized and introduced distinct initiatives that enhanced new processes, streamlined security mitigation of the sites visited, and ensured compliance with security requirements at the LAN/WAN level. Served as lead for the mitigation of network devices (Cisco Routers/Switches), which involved interpreting security audits and developing mitigation solutions for all network devices. Furnished direct support to administrators by answering questions related to the cause and effect of various security procedures and actions required to secure the network. Mitigated servers/workstations at different sites by employing network tools like Retina to scan and discover vulnerabilities.
Contractor, SIPRNET ADMINISTRATOR, (2004 to 2006) Tasked with controlling Secret Internet Protocol Router Network that was utilized to transmit classified information over the TCP/IP in a "completely secure" environment. Furnished continuous support to all SIPRNET account holders throughout the base, ensured adherence to Secret/Top Secret security standards, maintained/installed all equipment required for access to the SIPRNET. Highlighted Achievements:
Spearheaded the filing of numerous reports with different agencies on a weekly/monthly basis in order to operate SIPRNet LAN/WAN activities. Maintained continuous interactions with Air Force Network Operating Service Center (AFNOSC), Regional Network Operating Service Center (ROSC), and “other” Department of Defense agencies.
STRATEGIC SYSTEMS TECHNOLOGY INC., California, MD Network Admin (2000 to 2002) Recruited by the organization to serve as Head IT coordinator for SPAWAR Naval Command Air Traffic Services. Concurrently accountable for controlling IT operations in McMurdo Station Antarctica and Christchurch, NZ for air traffic control and weather services that supported the US Antarctic Program. Prior Experience: BETA TECH OF CHARLESTON, Charleston, SC - Instructor AFFILIATED COMPUTER SERVICES, Dallas, TX - Computer Technician SOFTWARE SOLUTIONS AND DESIGNS, Charleston, SC - Service Manager COMPUZONE OF CHARLESTON, Charleston, SC - Service Manager CONFIDENTIAL, Charleston, SC – Owner MILITARY EXPERIENCE US AIR FORCE RESERVE, Charleston AFB, SC - COMM Specialist (1998 to 2001) Following a successful active duty military career, appointed Computer Systems Manager in charge of the 315th Aeromedical Evacuation Sq. (AES). Scope of responsibilities entailed analyzing and repairing unused and crippled computers and making them operational. Respected by both superiors and peers, became the head coordinator of all Y2K related issues for the squadron to include inventory, testing, evaluation, hardware/software upgrades, and documentation for 75 computers on Charleston AFB WAN, to include critical medical systems for the base clinic. US AIR FORCE, Charleston AFB, SC - Aircraft Mechanic (1994 to 1998) Assumed multi-faceted leadership roles as Aircraft Mechanic Journeyman, Quality Instructor, Database Manager, and Training Manager for the US Air Force. Responsible for performing maintenance on C-17 Cargo Aircraft. Duties included inspections, maintenance of aircraft systems, forms/documentation, testing repaired components, used technical data to diagnose and solve maintenance problems on aircraft, troubleshot and maintained aircraft structure, systems, components, and support equipment, and coordinated maintenance plans to meet Wing operational goals. EDUCATION & PROFESSIONAL DEVELOPMENT Electronics Systems Technology, AIR FORCE COMMUNITY COLLEGE, South Carolina Major: Computer Science Aerospace Maintenance, AIR FORCE COMMUNITY COLLEGE, South Carolina Major: Aerospace Trident Technical College Continuing Education Department Certificate MS Networking Essentials A+ Core Exam Preparation
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T: 909.510.0252 E: resumewriting@dillardandassociates.com
U.S. Air Force Training Courses/ IT Certificate Courses Quality Applications Course Customer Service Course TQM Metrics Course Facilitator Class Facilitator Course Quality Applications Train-The-Trainer Course (Instructor) NetWare 4.11 Administration: Introducing Netware 4.11 NetWare 4.11 Administration: Configuring User Accounts MS Exchange Server 5.0: Installing and Getting Started MS Exchange Server 5.0: Planning and Design Considerations MS Exchange Server 5.0: Configuring Exchange Components 1 Linux Fundamentals Linux Managing The File System Linux Installation and Configuration COMSEC Responsible Officer (CRO) TACLANE (KG-175) Training (By WareOnEarth) Planning, Implementing And Maintaining a MS Server 2003 Active Directory Infrastructure USAF Computer Systems Control Class (WAN Tech) USAF Non-Commissioned Officer School DISA Retina/REM Training Trade Certificates CompTIA A+ Certified Technician CompTIA Network+ Certified Technician CompTIA I-Net+ Certified Technician CompTIA Security+ Certified Technician CompTIA CTT+ (Part 1 of 2) Microsoft Certified Professional (MCP) Microsoft Office User Specialist (Word) Microsoft Office User Specialist (Excel) SC Property Manager In Charge LIC# 584350667 TECHNICAL AREAS OF EXPERTISE Platforms: Ubuntu/Ubuntu Derivatives Linux, Novell Netware 4.11, DOS, Windows 9X/NT/ME/2000/XP/7, NT Back Office, Exchange 5.5, and Active Directory in Server 2000/2003. Use of network tools such as HP Openview and various protocol analyzers. Experience with the use of backup systems, NAS/SAN devices, and Symantec Ghost Enterprise software setup and management. Hardware: All PC form factors, majority of server form factors, commercially packaged servers (HP, Dell, Compaq), routers/switches (Cisco, Netgear, Linksys, ZyXel), cabling (Cat 5/6, RG-58, Fiber), and a wide spectrum of dot, ink, laser monochrome and color printers. Multiplexers (MUX’s), Promina/IDNX, DSU/CSU, analog/digital patch panels, distribution frames, UPS’s, line conditioners, and test equipment like cable testers, firebird, oscilloscopes, and specialty PCI cards for computer testing. Encryption devices such as the TACLANE “Classic”/“E-100” (KG-175), KIV-7 H/HS/HSB (KG-84), ANCYZ-10 DTD Filler, KYK-13 Filler, KOI-18 Tape Reader. Security Experience: Complete SIPRNet administration, management, and maintenance knowledge from SDP to Desktop. DISA certified Retina/REM, Software based firewalls (Symantec, ZoneAlarm, Sygate). DOD/USAF administrative training in Operations Security (OPSEC), Communication Security (COMSEC), and Computer Security (COMPUSEC), all-in-one plug-and-play firewall “box’s” and hybrid NAT/Firewall routers and switches, Automated Security Incident Monitor (ASIM), Tripwire, Message Direct 5 (MD5) / SFV (CRC32), Crack, password recovery software packages, enterprise password audit software, network IP/port scanners, PGP/PKI structures, smartcard/possession and biometric identification/authentication methods. Complete, hands on, DITSCAP/DIACAP package building and submission experience for Air Force SIPRNET ATO. Additional Knowledge: Operating principles and signal characteristics of electronic components and devices, electrical modulation and multiplexing techniques, and imagery to electrical signal conversion; operating principles of computers and peripherals; digital circuit signal characteristics; encoding techniques; computer-communication protocols and interface techniques; operating principles of fiber optics, cable and radio transmission equipment, antennas, and transmission-media propagation theory and operating principles of signal switching networks and local area networks. VOLUNTEER SERVICES Volunteered as a Spanish linguist and medical assistant for Operation Joint Task Force in Guantanamo Bay, Cuba (’94-’95) for the Cuban Refugee Crisis. Deployed to Bosnia in support of Operation Joint Endeavor (’95-’96) supported mission/supply critical aircraft throughout our initial involvement. Volunteered to teach MS Office ‟95-„97 classes to military members. Began attending meetings with other computer users and devising a way to build a database to streamline the sharing of data throughout the squadron as an MS Access Developer (Database won 6th place in competition with other programs from bases around the world in Washington, DC) Took an active interest in Total Quality Management and ISO standards and began attending quality courses on base on personal time until becoming an instructor and began teaching TQM classes for Air Force members of Charleston AFB.