Kindness at the heart of everything we do…
The significance of the humanitarian and environmental initiatives we present in this document, go beyond their impact on the lives of people and our natural ecosystem. The architect of this impact - then a young Sri Lankan from a humble, rural family - was Merrill J. Fernando, founder of Dilmah and Settlor of the MJF Foundation. In 1950 he embarked on a mission to make the world a better tea but created something much greater.
He believed that every business should serve humanity. He did not have the opportunity to pursue higher education and his greatest influence in life and business were the family values his mother Lucy imparted. For 35 years he fought with invincible faith, courage and commitment against a post-colonial system that threatened to crush his dream. In 1985 he achieved the first step with the launch of the world's first genuinely ethical, producer owned tea brand.
Dilmah was formed on a foundation of Quality and Integrity, framed in ethical Purpose. In acknowledging the enduring connection that every business has with people and nature, and the irrevocable obligation of every person or institution to work towards addressing inequality, climate and other threats, he advocated a philosophy of kindness that has greater resonance today than it did when it was first conceived, 75 years ago.
This presentation of some of the highlights of the impact we have achieved through the work of the MJF Foundation and Dilmah Conservation, demonstrates how truly ethical and sustainable businesses can deliver transformational humanitarian and environmental impact. Merrill J. Fernando required that a minimum 15% of the pretax profits of his companies are directed to support his promise of kindness to people and nature. These initiatives are funded by Dilmah, Resplendent Ceylon and the group of companies formed by Merrill J. Fernando, including Forbes & Walker, Dilmah Ceylon Cinnamon Company, Ceylon Spice Company, Timber Concepts, Package Care and Kahawatte Plantations.
In the financial year 2024/5 MJF Foundation programmes were funded by a contribution of nearly LKR 2 billion, with Dilmah Conservation utilising an additional amount from Dilmah Ceylon Tea Company for its environmental initiatives.
Merrill J. Fernando
TEAMAKER, DISRUPTOR, SERVANT 1930 – 2023
The young Sri Lankan who set out to make the world a better tea, became known as the world’s Teamaker for the invincible faith and relentless commitment with which he pursued his vision of quality with integrity. Merrill J. Fernando was born to a simple, rural Sri Lankan family and he overcame his modest circumstances by taking his beloved tea to the world with kindness to people and nature. He was the first tea grower to offer tea grown and ethically crafted at source, right where it is grown, to tea drinkers around the world. He named his tea after his sons and travelled the world inviting people to, “do try it!”. His success gave hope to artisans and producers around the world and as God blessed him with success, he fulfilled his promise of kindness. At the time of his passing, his Dilmah Tea had touched the lives of millions through the education, entrepreneurship development, nutrition, care for people with disability, and other projects of his MJF Charitable Foundation, and the environmental impact of Dilmah Conservation. His legacy lives on, stewarded by his generations.
Our beneficiaries are less fortunate people who are the most important stakeholders in the success of each project. Restoration of their dignity is therefore a key component of every MJF Foundation project.
Dilmah has an enduring connection with Nature and every Dilmah Conservation project is therefore rooted in science with the objective of conserving or restoring biodiversity, promoting environmental awareness and education, and building resilience through collaborative climate research and adaptation.
a path to change
“We come into this world with nothing, we leave with nothing. The wealth that some of us acquire is owed to the efforts and cooperation of many others around us. Let us, therefore, share that wealth while we are still around, so that the goodwill and contentment created thereby may make our world a happier place for others too.”
Merrill J. Fernando
FOSTERING BRIGHT FUTURES
MJF Kids & MJF Youth
The MJF Kids Programme is dedicated to uplifting the lives of underprivileged children from low-income families across Sri Lanka. By providing essential education, life skills and vocational training, we empower these young minds to overcome the challenges posed by extreme poverty and social issues.
1,369
young boys and girls receive scholarships and educational support.
3,500
children from plantations and rural communities are benefiting from our comprehensive educational programmes to date.
Igniting Potential
The Curtiss Institute of Design Technology
The Curtiss Institute of Design Technology, a cornerstone of the MJF Charitable Foundation’s Moratuwa and Kalkudah Centres in Sri Lanka, is more than just an IT skills training programme. It’s a catalyst for transformation, aligning with the highest national competency standards set by the Tertiary and Vocational Education Commission (TVEC).
creating sustainable livelihoods
This community based organisation is intended to create sustainable livelihoods for village farmers in Sri Lanka. From teaching cultivation to farming techniques, Gami Aruna has opened the door for numerous opportunities for the residents of the adjourning villages.
6,000+
young minds and seasoned learners have been empowered through our comprehensive IT and graphic design courses. We’re not just teaching skills; we’re igniting passions and building brighter futures.
STRENGTHENING WOMEN-OWNED ENTERPRISE
The Women’s Development Programme (WDP) was established to empower marginalised women and young girls with skills development and entrepreneurship training.
1,400+
women empowered with vocational skills in Moratuwa, Kalkudah and Weligama.
Success Story:
Niranjala and Nishanthi joined the WDP to learn simple sewing but soon discovered their creativity and talent for dressmaking. Today, their plushies can be found at hotels in the south of Sri Lanka and their intricate baby smocks are a favourite around Moratuwa town.
EMPOWERING Culinary & Hospitality TALENT
Sri Lanka’s only World Association of Chefs’ Societies (WorldChefs) certified culinary training facility. The ECHS offers education, life skills and practical hospitality industry knowledge to young women and men from marginalised communities. Education and training at the ECHS are offered at a subsidized rate.
ECHS currently operates at the MJF Charitable Foundation Centres in Moratuwa (West) and Kalkudah (East). Since its establishment in 2016, ECHS has empowered
352 young graduates.
ECHS alumni includes a Bocuse d’Or Sri Lanka Gold Medalist (the Bocuse d’Or is considered the world’s most prestigious live cooking competition), chefs at luxury hotel chains both in Sri Lanka and abroad, restaurateurs and entrepreneurs.
ACTS OF SERVICE, SEEDS OF HOPE
Sharing kindness is at the core of Dilmah Founder Merrill J. Fernando’s philosophy. On 6th May 2024 we marked our Founder’s 94th birthday with the first Kindness Day. Over 100 members of the MJF Group - from Dilmah, Resplendent Ceylon, Kahawatte Plantations, MJF Holdings and other MJF Group businesses, shared their kindness through donations and volunteered their services from Jaffna to Weligama, Nawalapitiya to Kahawatte, from Pallansena to Batticaloa and many places in between.
GUIDING YOUNG INNOVATORS
Our vocational training programmes offer youth from low income communities and rural locations of Sri Lanka the skills and training to support them in their chosen fields of work.
6,800+
youth supported through vocational training in carpentry, dressmaking, IT and graphics
Cricket Live
A joint initiative between the MJF Charitable Foundation and Cricket Live New Zealand, the Cricket Live Foundation has uplifted the lives of over 1,000 boys and girls from disadvantaged backgrounds in Sri Lanka. Inspired by young Kiwi Alex Reese and supported by Dilmah Founder Merrill J. Fernando and Patron Richard Hadlee, the Cricket Live Foundation continues to empower youth through holistic development and social integration.
LENDING A HAND TO OUR ELDERS
Our commitment to the elderly members of our community is reflected in Pitipana, Sri Lanka at the Sada Sarana Home for the Elderly. The elderly in our care not only enjoy a comfortable and peaceful community living facility, we also support them in pursuing their entrepreneurial passions, hobbies and gardening.
Inspiring Learning with Environmental Publications
Education precedes conservation, as people are unlikely to protect what they do not understand. To foster this awareness, Dilmah Conservation has partnered with leading experts to publish a series of high-quality, comprehensive field guides, alongside titles on heritage, natural history and organic farming. These resources are highly sought after by students and nature enthusiasts alike.
14 original publications 'Shyamala and the Sloth Bears'
In 2024 we launched our first children’s conservation book
Preserving Indigenous History
Dilmah Conservation has published two books on the way of life of two indigenous communities in Sri Lanka: The Veddah and Ahikuntaka.
Model Organic Farm
Our centres in Moratuwa and eastern Sri Lanka have model organic farms where visitors can learn ecofriendly farming methods that protect soil and nature. They also conduct research and provide hands-on learning for university students.
Workshops, Trainings & Visits
Through our centres across the country, Dilmah Conservation offers workshops on topics such as butterfly and elephant conservation, sustainable beekeeping, organic gardening, urban forestry, mangrove conservation, and more. Our diverse audience includes schools, universities, businesses, professional organisations, and the general public. Additionally, we frequently receive requests to conduct private workshops tailored to specific groups.
80+
workshops held on average per year
1,718
people educated on environmental conservation practices
2,456
visitors to our model organic farm, butterfly garden, and mini urban forests
Supporting Student Researchers
Through our network of centres, we provide support to university undergraduates to conduct their research work.
16
undergraduates supported (2024)
Stories:
“Dilmah Company has supported and encouraged me in my research for my Bachelor’s degree. The research was in relation with beekeeping - under the Bee A Keeper programme in 2021. In 2023, I was involved with the SANH project - a collaborative project with the University of Peradeniya, Tea Research Institute Sri Lanka, and Dilmah Conservation. I would like to thank the Dilmah team for their support in helping me develop my career as a researcher.”
V.L.P.Thathsarani Hemapala Bsc (Agriculture) Special (RUSL)
One Earth Climate Change Centre – Nawalapitiya
“At Endane One Earth Centre, I gained invaluable hands-on experience addressing real-world ecological restoration challenges. I engaged with ground-level issues and implemented solutions, sharpening my soft skills, social engagement, and ecological perspectives. The center offers unmatched access to modern research applied to lowland rainforest ecology.”
Isuru Madawala Research Assistant
Field Research Station - Endane
Stories:
“I had the privilege of working as an intern for 6 months at the One Earth Centre - Kalkudah. During this time I was involved in organic farm development, climate smart agricultural practices, reforestation, the beekeeping project, assisting in workshops on climate change, participated in beach cleaning projects, and Small & Medium Enterprise development. I am so grateful and glad to have been part of these projects. I gained good insight here. Thank you.”
Akshika Koneswaramoorthy University of Colombo, Faculty of Technology
“I had the opportunity to engage in research and training at the Dilmah Conservation One Earth Centre, Moratuwa. This experience significantly deepened my knowledge of sustainable practices and aligned with the Centre’s goals for promoting biodiversity. The support and mentorship I received were invaluable and will greatly aid my future pursuits in the field of conservation.”
H.T Weerage Aquinas College of Higher Studies
One Earth Centre - Kalkudah
One Earth Centre - Moratuwa
Butterfly Garden
Our butterfly garden in Moratuwa is a safe space where butterflies can feed, lay eggs and thrive. The garden is open to the public and inspires many to create their own butterflyfriendly spaces. We also host butterfly workshops, ending with a visit to the garden for hands-on learning about butterfly conservation.
Over 65 butterfly species have been spotted at the Butterfly Garden.
LOOKING BEYOND DISABILTY
“The progress of our initiatives with disabled children are signposted by small, hard-won victories, but which loom large in the lives of those so enabled. One of the greatest joys in my life is seeing the beautiful smiles of little children, reflecting their joy at the liberation from congenital impediments.”
Merrill J. Fernando
providing specialist care
Centre for Children with Cerebral Palsy & other Developmental Disorders (CCPDD)
At our Centre for Children with Cerebral Palsy and other Developmental Disorders, we’re not just providing care; we’re opening doors to a world of possibilities. Children with cerebral palsy and other developmental disorders, their parents and caregivers are benefitted by this resource hub and accompanying team of expert officers. 230 children and infants are supported with specialised education, innovative therapies and opportunities to hone and embrace their passions
unlocking every child's potential
Rainbow Horizons is a transformative programme that offers holistic education, therapy and care services for children and youth with Down Syndrome and developmental disabilities in Moratuwa, Rajagiriya, Batticaloa and Jaffna in Sri Lanka.
abilities in action
AIDEX
For over two decades, Dilmah has been a steadfast supporter of AIDEX, a national sports festival that celebrates the courage and determination of individuals with disabilities.
Beyond its support for AIDEX, Dilmah’s commitment to empowering individuals with disabilities extends to various initiatives. The Foundation’s scholarship programme provides educational opportunities to over 60 young children, while the Small Entrepreneur Programme empowers over 90 micro-entrepreneurs to build sustainable livelihoods.
3,500
differently abled children supported.
little steps for hope
Early Intervention Clinic
The Early Intervention Clinic in collaboration with the Faculty of Medicine, University of Colombo is a ground-breaking facility dedicated to enhancing the lives of young children with Down Syndrome, cerebral palsy and other developmental disorders.
Celebrating Differences
'Celebrating Differences' is one of the longest running events of Dilmah’s MJF Charitable Foundation that brings children and youth from across all our Centres together. This concert was a highlight in our Founder's annual calendar, and ensures that every child feels the true spirit of Christmas, and every guest understands the true purpose of our business.
THE SPIRIT OF ENTERPRISE
“The core philosophy of the initiative of the MJF Charitable Foundation is ‘Empowerment with Dignity’, enabling disadvantaged individuals & communities to become self-sufficient.”
Merrill J. Fernando
Small Entrepreneur Programme
The Small Entrepreneur Programme (SEP) was created in the aftermath of the 2004 Indian Ocean tsunami to revive micro and small businesses. We have since supported 2,500+ small entrepreneurs through grants of a fixed sum per entrepreneur in the form of equipment, networking opportunities and physical spaces for visibility.
We have supported
2,121 (General)
micro entrepreneurs across the country and continue to work closely with them.
Success Story:
Ex- Nirosha Perera was supported with a freezer. She now supplies products to Dilmah Head Office and supplies to cafés and markets.
Small Entrepreneur Programme
Differently-abled and Colombo
Friends in Need Society
The SEP project supports several entrepreneurs with intellectual and physical disabilities in Moratuwa and the east of Sri Lanka. Further, 92 beneficiaries from the CFINS charity (all of whom have physical disabilities) are beneficiaries of the project.
Success Story:
Puvanendran from Batticaloa was a skilled mason earning a monthly income of Rs. 20,000. He lost his business due to an accident and subsequently set up a bicycle repair shop. We supported him with a compressor and additional equipment in July 2022. He has since expanded his business to servicing fourwheeled vehicles as well and increased his income to Rs. 75,000 a month.
Small Entrepreneur Programme
Prisons
This programme supports 330 former prisoners / prisoners on parole in their rehabilitation back into society, while empowering them with professional skills and alleviating the stigma that challenges their positive re-integration into society.
Small Entrepreneur Programme
War Widows
588 war widows in Point Pedro in the north of Sri Lanka are supported with grants for various vocations including processing of dry fish, goat rearing, sewing and dress making.
Swashakthi Bakery
The Swashakthi Bakery and Tea Room located in Moratuwa is a café run by the ladies of the WDP offering a range of wholesome meals and sweetmeats, and provides them with an income.
Empowering Sustainable Entrepreneurs
The Genesis Dilmah Centre is a space in Maligawatte, Sri Lanka, for entrepreneurs focused on sustainable ideas. We connect them with experts for mentoring, training, and help in turning their ideas into marketable products. The centre supports entrepreneurs at every stage, from brainstorming to creating prototypes and pitching their ideas. It also hosts conservation events and further plans to create a platform to present their products to markets and investors.
36 entrepreneurs benefitted
04 programmes completed
1265 people educated on product development, marketing and branding, etc
30 knowledge sharing sessions
The MarketPLACE FOR DREAMS
The People’s Market initiative was begun following the COVID pandemic to give struggling small businesses a platform to grow and budding micro entrepreneurs a space to shine. Today our Markets take place in Moratuwa, Kalkudah and Weligama attracting thousands of marketgoers and supporting the spirit of enterprise at this ‘Marketplace for Dreams’.
thriving together
Meeting the needs & demands of a resident population of 155,000 in the Dilmah tea gardens through updated infrastructure and facilities.
“A business cannot engage in charity at the expense of profit but, by the same token, a business cannot ignore the inequalities of the world in which it operates. A business creates genuine and lasting shareholder value when, within the means of its operation, it addresses those issues in the external society.”
Merrill J. Fernando
innovating for the better
One of our recent initiatives to support our tea harvesters at Kahawatte Plantations (KWPL) has been to develop ergonomic baskets for collecting tea. They help to prevent freshly picked tea leaves from getting crushed or destroyed during the harvesting process, while being lightweight and lessening the strain on the tea picker.
We have produced over 1,000 ergonomic baskets for the upper and lower regions of KWPL. In 2024, we decided to extend this project to our retired plantation workers. Not only does it empower them with the skills and materials to produce the baskets themselves, but creates an environment for them to be active and enterprising.
2,504 baskets have been produced by our retired workers.
37 factory associates of Dilmah nearing retirement were provided with grants from the Small Entrepreneur Programme to support the next phase of their lives.
nurturing youth potential
The MJF Scholarship Programme has been a beacon of light in the plantation community. 694 children are currently supported in their educational endeavours while 409 have progressed to university. In the last year alone, 147 beneficiaries of the scholarship programme have graduated from university.
taking care of basic needs
A total of
44 restrooms
have been provided for use by the workers, especially women workers whilst working in the tea gardens. This is a continuous programme.
growing healthier
The Cinnamon Communities Empowerment Programme was launched at the Hunuwella Estate for 2 schools. The initiative aims to support cinnamon growers, peelers and their families, coinciding with the launch of Ceylon Cinnamon by Dilmah. Through the nutrition programme, 182 children ranging from grades 1 to 11, most of whom are children of workers at the cinnamon processing centre on Hunuwella Estate are provided with a healthy, nutritious mid-day meal.
350 – 400
kids benefit daily through the midday meals programme at our Child Development Centres and community collaborations with local schools.
shaping a better tomorrow
In the last year, 20 Child Development Centres (CDCs) were upgraded
Gifting of a passbook savings account to over
40 newborns
of plantation employees. This is the first time a Regional Plantation Company has engaged in such an initiative.
Medical care for all
A mobile heath camp for eye screening was done for 100+ retirees of KWPL and followed up with cataract surgery with HelpAge Sri Lanka.
Collecting Rainwater & Powering with Solar
Dilmah Tea, with Kahawatte Plantations, is using sustainable practices like collecting rainwater and generating solar power on our tea estates. These efforts help fight climate change and protect the environment.
548,104 kWh
Solar Power Generated - Equivalent to planting 6413 trees (2023/2024)
234.5
Metric Tons CO2 Emissions Saved (2023/2024)
1401 GJ
Hydro Power Generation (2023/2024)
129,799 m3
Rainwater Harvesting Capacity
Researching Climate Change
03
completed international research studies (1 ongoing)
Climate change is already affecting tea, from changing rainfall and temperatures to new diseases, which can hurt tea quality and yields. To tackle this, we set up the One Earth Climate Change Research Centre at our Queensberry Estate in 2017. We support local and global researchers, like our partnership with the GCRF South Asian Nitrogen Hub. Together, we have launched a groundbreaking 3-year experiment to gather key data and find ways to better manage nitrogen for a healthier environment. published research papers
17 completed national research studies (8 ongoing)
14
EMPOWERING COMMUNITIES
Our Centres are a legacy of community, excellence, and impact, each a testament to our Founder’s vision of empowering lives.
“As a principled human being, one cannot ignore one’s less fortunate neighbour. Similarly, as an entrepreneur, you cannot operate in isolation, indifferent to the plight of the deprived and the marginalised of the community.”
Merrill J. Fernando
MJF Centre West
2,358
beneficiaries are supported through programmes for education, special education, therapy, vocational training and community initiatives at the MJF Centre-West.
MJF Centre East
The MJF Centre East, is nestled on a sprawling 23-acre site in the heart of Sri Lanka’s eastern coast. Over 1,500 beneficiaries from the Kalkudah community and beyond are empowered through transformative programmes such as entrepreneurial skills development, vocational training, therapy, and supplementary education. It is also home to one of two culinary training facilities.
Cape Weligama
Cape Weligama, in the deep south of Sri Lanka provides preschool education, skill training for women and alternate education for 220 beneficiaries.
Jaffna
The newest MJF Foundation Centre in Jaffna brings the resources and facilities of the MJF Rainbow Horizons programme for children with Down Syndrome, cerebral palsy and other developmental disorders to over 30 children, parents and their caregivers. Such a facility is not commonplace in the north of Sri Lanka.
Anjali Aham
Since 2011, the Anjali Aham Centre in Point Pedro has been a part of our educational & livelihood support projects carried out in the Jaffna District of Sri Lanka, which benefits 110 children every day. They come to the Centre on weekday afternoons to receive educational support, life skills development and for other social/ cultural activities.
Pallansena
Nestled in the hometown of our Founder is the MJF
Charitable Foundation Centre- Pallansena.
Here, approximately 45 children
from the surrounding villages receive after school care and educational support .
Peliyagoda
Peliyagoda MJF Kids Programme
1,030
young beneficiaries around the urban town of Peliyagoda are benefited through the MJF Kids programme and community initiatives.
ADVOCACY & PARTNERSHIPS
“Private enterprise has to take lead and, by role model example, inspire the individual citizen to do his / her bit.”
Merrill J. Fernando
Supporting the Emergency Response in Sri Lanka
Adopt an Ambulance Initiative
The ‘1990 Suwa Seriya’ free ambulance service is a pioneering initiative to provide an emergency medical network covering the entire country. The MJF Group has donated towards seven such ambulances, which are operational across Batticaloa, Kiribathgoda, Nawalapitiya, Hatton and Nuwara Eliya, and Pelmadulla to the north of the country.
Commitment to care
Suwa Arana
Our relationship with Suwa Arana – Sri Lanka’s first Paediatric Palliative Care Centre – is based on an enduring legacy of compassion. The 4th floor of the Centre was gifted by our Founder and named ‘Merrill J. Fernando Home for Kindness by Dilmah’. Beyond bricks and mortar, we have championed Suwa Arana through digital awareness campaigns reaching millions worldwideinspiring a global movement of kindness and compassion.
state-of-the-art medical care
High Dependency Care Facility in Nawalapitiya
District General Hospital
Funded by Dilmah Ceylon Tea Company PLC and Kahawatte Plantations PLC, and facilitated by the MJF Charitable Foundation, this state-of-the-art High Dependency Care Unit honours the legacy of the renowned teamaker by providing specialised medical care to predominantly the tea estate worker community of Nawalapitiya and the broader Central Province.
Providing life-saving healthcare to 500,000 residents in the tea region
making a difference
Throughout the year, our Centres in Peliyagoda,, Moratuwa and Kalkudah carry out blood donation campaigns with the support of the greater community to support Sri Lanka’s blood banks.
A Tea Company Helping to End Cervical Cancer
On 23rd January 2024, Dilmah’s MJF Charitable Foundation cemented its commitment towards collaborating with the Government of Sri Lanka through the Ministry of Health and Rotary Colombo to reduce and prevent cervical cancer in Sri Lanka.
Rs. 75 million
A year into this new partnership, 17,095 cervical cancer HPV DNA test kits were donated to the government to continue screening efforts to effectively eliminate this disease. On 30th January 2025, Dilmah hosted a multistakeholder event to begin raising greater awareness about cervical cancer and a further national campaign will follow. gifted towards eliminating cervical cancer in Sri Lanka.
A cup of comfort
almost 20 million teabags donated to Hospice, New Zealand
For over two decades, Dilmah has been more than just a tea brand in New Zealand. We have been a steadfast ally to Hospice New Zealand, providing every hospice service nationwide with an endless supply of high-quality tea since 1997. This unwavering commitment from the Fernando family has created countless moments of comfort and connection for patients, families, and staff, transforming simple tea breaks into moments of respite and reflection.
My Room -
australia
Since 2021, Dilmah has joined forces with My Room Children’s Cancer Charity in Australia to support their mission of providing comprehensive care for children battling cancer. Together, we have been actively raising funds to support families facing financial hardship, procure essential medical equipment, enhance clinical care, and fund crucial research and clinical trials.
Salvation ArmyAustralia
Dilmah has supported the Salvation Army in Australia with partnerships to enable access to supplies and financial resources for a better life.
Leading the Way in Sustainability
Dilmah Conservation takes part in workshops, forums, and panels on conservation and sustainability. By engaging with experts and organisations, we stay updated on trends and strengthen our role as a top sustainable brand.
inspiring Businesses to Protect Biodiversity
The organisation Biodiversity Sri Lanka is a Dilmah partnership with the Ceylon Chamber of Commerce and IUCN that works with businesses to protect ecosystems and wildlife.
Wetland restoration (2022 onwards): Revitalising 10
hectares of wetland in Anawilundawa.
Coral reef
protection (2023 onwards): Protecting Kayankerni Reef and other coral sites under the Sri Lanka Coral Reef Initiative.
18,000
100+
Rainforest restoration (2018-2023): Restored part of a rainforest, conserving species and planting trees.
United Nations Global Compact (UNGC)
Dilmah is a member of the UNGC and part of the UNGC Sri Lanka Board. We make the UNGC’s principles a key part of our strategy, culture, and daily work. We also aim to work on projects that support the United Nations’ Sustainable Development Goals.
Sri Lanka Climate Summit
A collaboration with the Sri Lanka Chamber of Commerce and USAID, for over three days, national and international leaders came together to talk about climate change. They discussed the risks and opportunities it brings, how to reduce those risks, and ways to create new opportunities for growth. They also looked at policies to help Sri Lankan businesses succeed in a world that is moving toward reducing carbon emissions.
chaMPIONING A SUSTAINABLE FUTURE
At Dilmah, we believe taking care of the planet and supporting communities is part of running a successful business. That’s why we follow specific rules and practices to do things sustainably.
On the Path to Reduce Emissions
In 2023, Dilmah decided to cut down its carbon emissions and aim for “NetZero.” To make sure we’re on the right track, we submitted our emissions goals to the Science-Based Targets initiative (SBTi) to review our plans. This keeps us in line with trusted climate science and helps with global climate efforts. We also had independent experts check our emissions data to ensure it’s accurate and clear.
Managing Waste Water
At Dilmah, we make sure to manage water responsibly to protect the environment. Every day, we treat wastewater, including greywater and blackwater, at our own treatment plant. The cleaned water is then reused to water plants and keep our green spaces healthy. Some of it is also saved in a special tank for emergencies, like fighting fires.
Adopting the Right Standards
Dilmah follows the ISO 14001:2015 Environmental Management Systems (EMS) standard to align with global sustainability best practices. This internationally recognised standard helps us manage our environmental impact, reduce waste, improve resource efficiency, and continuously improve our environmental performance.
Managing Factory Waste
None of our waste goes to landfills! In fact, 99.95% of it gets recycled, repurposed, or reused, giving it a second life and keeping our planet cleaner.
Finding Inspiration at Dilmah
For our staff, we host fun programmes to promote sustainable living and wellness. In 2023, we explored the Beddagana Wetlands on a walkabout, and this year, we launched the ‘Sustainability Lifestyle Series’ with interactive lectures, games and activities that inform about sustainable daily living.
“Stronger Together” for a Sustainable Tea Industry
We’re bringing the tea industry together. Through knowledge-sharing sessions with plantations and supporting industries, we are working as a team to make tea more sustainable.
In 2023 we published a supply code of conduct that sets a clear guide to policies, best practices, supplier engagement, and transparency.
Sustainable Packaging
From biodegradable tea bags to removing plastic overwrap, we’re working to reduce waste and protect the planet while keeping your tea fresh.
Explore our sustainable packaging journey here:
Initiated eliminating the plastic of our tea packs by introducing a tear strip design
Packaging
Breakthrough: Pyramid tea bags changed to PLA, a plant-based material.
Packaging that contains 10 tea envelopes (10E) was changed to include a window to reduce material usage
Eliminating the plastic overwrap in 80% of tea packs using tear strip design
Environmental impact of end product included in the selection criteria when investing in new machinery.
Continuous material reduction measures in tea tags, bags and packs.
All inner cartons were delivered by suppliers wrapped in kraft paper which has now been discarded and 75% changed to reusable corrugated inner cartons and a system in place to return to suppliers.
2024
Eliminated 421,052 Kgs of plastic from packaging
Production lines were converted to use 100% PLA based filter paper in year 2020
Switched from tin tea caddies to paper canisters in 3 SKUs of Dilmah Inspirations Range -launched in Australia Paper enveloped tea bags (switched from foil envelopes) for 8 variants in Café range
Sustainable Premium Ceylon Black Tea 80 Pack (Pilot project): Switched to tag-free sustainable plantbased tea bags. A tree will be planted with every pack sold in the Australian market.
2023
2nd ECOVATION Awards - Merrill J Fernando Innovation Awards: identifying, empowering and rewarding sustainable inventors with a focus on sustainable packaging, resource efficiency and waste management.
meeting top environmental & sustainability standards
ISO 9001:2015
Quality Management System Certification
BRC Global Standard for Food Safety
ISO 14001:2015
Environmental Management System Certification
Rainforest Alliance Chain of Custody
Organic product certifications
USDA NOP
FSSC 22000 Food Safety System Certification
Organic product certifications – EU
Organic product certifications – JAS
Awards
• Winner - Top Ten Best Corporate Citizen
• Category Award Winner - Corporate Environmental Commitment
• Winner – Best Project Sustainability Awards for MJF Charitable Foundation’s Small Entrepreneur Programme
• 2nd Runner Up – Award for Planning and Adoption for Resilient Practices
• Certificate - Consistent Commitment and Continuous Improvement - Environment Beyond Business
• Certificate - Consistent Commitment and Continuous Improvement - Customer Relations
Accolades
Top 10 - Most Admired Companies of Sri Lanka 2021
• announced by International Chamber of Commerce of Sri Lanka (ICCSL), the Chartered Institute of Management Accountants (CIMA), the Daily FT and assurance.
Most Trusted Brand Australia
• Voted Trusted Brand (Tea category)Reader’s Digest survey
Presidential Export Awards
2021/22
• Overall Award for Best Value – Added Exporter of 2021/22
• Merit Award for Category of ‘Tea – (Large Category)’ of 2021/22
• Sectoral Award for Best Exporter under the ‘Tea –(Large Category)’ of 2021/22
Most Trusted Brand New Zealand
• New Zealanders have voted Dilmah their Most Trusted Tea Brand 7 years in a row, in the Reader’s Digest survey
Product of the Year
UNV 50 Country Awards
Sri Lanka 2021
• In recognition of promoting the value of volunteerism through citizen engagement within the Corporate Sector in Sri Lanka
In Australia
Voted “Product of the Year 2020” for Dilmah brand Natural Infusions
In Australia
Voted “Product of the Year 2021” for Dilmah brand Inspirations tea selection
Greening Ecosystems
Dilmah Tea recognises the link between tea cultivation and ecosystem health. To address this, we have initiated projects across the nation to restore damaged ecosystems and conserve biodiversity. By conserving degraded land, greening urban spaces and conducting biodiversity research, Dilmah supports national and global efforts to protect the planet’s resources and fight climate change.
Linking Forests for Biodiversity
As forests in Sri Lanka shrink due to deforestation, one of our abandoned tea gardens sits between two forest patches. Our founder, Merrill J. Fernando decided to connect them by planting a 3 km forested path. This helps wildlife and plants in that area thrive and boosts biodiversity.
5,657
seedlings planted in the Endane Biodiversity Corridor
1,007
seedlings planted outside
100+
globally threatened species planted (both in situ and ex situ)
3,310
seedlings planted in six different types of habitats.
A Mini Forest in the City
At the Dilmah Conservation Centre in urban Moratuwa, Sri Lanka, we’ve created a mini forest to help increase green space in the area. The forest is home to a variety of plants, including rare and threatened species. We use it as an example to teach students and the public about the importance of greening cities and the essential benefits forests provide, like clean air and biodiversity.
0.2
283
120
123 T
8.6 hectares of land greened species shrubs and trees housed tonnes of vegetation carbon
Soil carbon tonnes of carbon sequestered
Greening Batticaloa
In 2010, we began planting one million cashew trees in Kalkudah in the east of Sri Lanka, as part of a community project. Cashew trees are not just a source of income, they also provide much needed shade in this dry region.
In 2023, we launched phase II, “Greening Batticaloa 2.0” where we are training farmers and giving them resources to grow climate-resilient cashew crops, helping both the community and the environment.
This project will benefit 200 farmers cultivating 400 acres, starting with a pilot of 20 farmers growing on 20 acres
200
14,000 farmers will be benefitted plants distributed to farmers
Conserving Blue Carbon
We are protecting marine ecosystems that store carbon like mangrove forests. Dilmah is conserving 24 acres of mangroves at Kappaladi Kite Lagoon and 2.4 acres of wetlands at Anawilundawa with Biodiversity Sri Lanka.
Conserving Part of a Rainforest
We have worked with Biodiversity Sri Lanka to bring 12 hectares of rainforest back to life in Kanneliya, Sri Lanka. With help from the Forest Department, IUCN Sri Lanka, and private partners, we helped clear invasive plants conserving this precious forest.
100+
threatened species actively conserved
18,000+
Species planted
Turning an Urban Wetland into a Live Classroom
Dilmah Tea, in partnership with the Urban Development Authority, is enhancing the Beddagana Wetland Park in Colombo as a centre for environmental and wetland education. Educational programmes cover topics such as wetland conservation, dragonfly biology, birdwatching, and biodiversity. Dilmah Tea is also repairing the park's walkway to improve accessibility.
Supporting local youth, Dilmah Conservation works with the Beddagana Nature Club to foster appreciation for wetlands. To celebrate World Wetlands Day 2025 and the partnership's first anniversary, Dilmah Conservation hosted 'Dusk to Dawn: Experience the Wetland Wonder,' a two-day event featuring hands-on conservation activities – from camera trapping and insect studies to nocturnal animal presentations and a wetland night walk.
visitors educated since 2024
Updated fauna and flora checklists of Beddagana Wetlands
Appointed 02 biodiversity officers to enhance education and awareness opportunities
conserving biodiversity
“There should be no greater priority than ensuring that the quality of the air we breathe, the rainfall that provides our sustenance, and the host of ecosystems that make human life possible are protected for our children and their generations.”
Merrill J. Fernando
Elephant Conservation
Elephants help protect entire ecosystems, so we focus on conserving them. We support orphaned elephants, have established an information centre at the Elephant Transit Home in Udawalawe, Sri Lanka, and offer educational workshops. Our efforts are guided by the Department of Wildlife Conservation and the Elephant Transit Home.
03
1,252
217 elephants adopted and released into the wild
Followers on @ babydilmah_ elephantdiaries workshop beneficiaries
Sustainable Beekeeping
This project is set up in several areas to help protect Asian honeybees, whose numbers are dropping. We also teach local communities how to keep bees and harvest honey sustainably, improving their livelihoods.
17
03 workshops on bees and beekeeping bee boxes distributed beekeepers trained research studies on bees
24
giving life to Coral Reefs
Dilmah Conservation helped secure the Kayankerni Coral Reef’s protection as a marine sanctuary in 2019, based on research we did in 2011-2012. Now, we’re working with Biodiversity Sri Lanka on their “Life to Coral Reefs” project to protect coral, fight climate change, and improve the lives of local fishing communities.
www.mjffoundation.org
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