Business Comment 31 by Distinctive Media Group Ltd

OCTOBER/NOVEMBER 2014

Inspiring Talent

CONTENTS Introduction / contents

Being a successful leader from day 1! 04

Partnership The Key to Inspiration

In OneCity We Trust

Edinburgh Airport welcomes new age of airport security

Inspiring Talent In this issue of BC, we are looking at Inspiring Talent, and also at the role of Corporate Social Responsibility in the modern business world, and we have some fantastic example of Edinburgh companies and organisations doing great work across both of these themes. Inspiring Talent is a subject close to the heart of Edinburgh Chamber. We work closely with our members, and our training and development programmes across a wide range of subjects are highly regarded and always sought after. Our Partners in Enterprise include a number of organisations who excel in this area â&#x20AC;&#x201C; such as Edinburgh College, Queen Margaret University, Edinburgh Napier University and some of our major commercial partners. Our focus on developing talented individuals who will help grow and develop businesses for the city is such that we have created a group focused on this subject.

Finally, the Independence Referendum was resolved in a campaign that stimulated debate and political engagement at an unprecedented level. Regardless of the outcome we need to move forward to realise our growth ambitions, create more jobs, increase investment and ensure that Edinburgh and Scotland is open for business.

We are also delighted to look at what businesses and organisations are doing in terms of Corporate Social Responsibility. In that regard, the article from Diageo on their Learning for Life programme makes a fascinating read, as does the ambition held by our Lord Provost for his OneCity Trust, which the Chamber supports.

David Birrell

Chief Executive, Edinburgh Chamber of Commerce david.birrell@edinburghchamber.co.uk

Edinburgh airport security

Capital view

Pioneering academies project

A strategy for business success

Transport staff driven to inspiration

1.5 million travel in first 100 days of trams 16 Business mentoring Scotland

Inspiring Talent cover feature

34|37

Inspiring leaders

38|39

Ask the expert

Partners in enterprise

Getting started

New members

Going international

Get with IT/ Be the best

In the spotlight

60 seconds

Inspiring connections

67|69

Movers & shakers

Join Edinburgh Chamber of Commerce Our membership base is truly multisector, multi-scale and multi- national. As we develop our geographic reach, we continue to welcome new members who can enjoy exclusive benefits of being part of Scotlandâ&#x20AC;&#x2122;s capital city Chamber of Commerce. We would be delighted to share with you the benefits of joining. Contact our dedicated membership team on 0131 221 2999 or e-mail membershipadmin@ edinburghchamber.co.uk

October/November 2014

CHAMBER NEWS

Being A Successful Leader From Day 1! By Dave Millner,

Executive Consulting Partner, Workforce Science IBM

Moving to a new job within a new organisation can provide huge challenges to senior leaders, especially those that are in their first ‘big’ leadership role. It’s an exciting time but new leaders these days are expected to ‘hit the ground’ running from day one. In dealing with staff, customers and stakeholders, new leaders should try to focus upon 3 key areas that may help others understand what is expected moving forward. 1. What are the biggest future challenges and issues that need to be addressed and why do they exist in the first place? This focuses on both the future as well as understanding some of the history that inevitably needs to be known to be able to operate in any organisation.

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2. What are the opportunities for business growth and how can those opportunities be exploited? This focuses on business improvement and growth which of course are paramount to all organisations whatever sector or business they may be operating in. 3. What are the changes you would make if you were “me”? This focuses on engaging with the team, seeking their insight and ideas and right from the start demonstrating that you value and appreciate their perspective; after all they have been there far longer than you! Many new leaders now also consider using a coach or mentor to support them in the early stages of his or her new role and I would certainly encourage such an approach. It is useful to have someone that a leader can confide in and talk over issues and challenges; its lonely being a leader at times! In the early stages of a new leadership role it’s important to make sure that you really understand what the team is saying to you (not what you think they might be saying) so you can obtain insights into where possible resistance to change may occur, where the culture may need to shift and how leadership styles may need to flex and adapt so that he is able to make his mark.

It’s very important for new leaders to identify some early wins where they can make an impact both within the organisation but also with their team. These can be simple steps like changing work processes, changing the format of team meetings or seeking feedback on a regular basis about how things are going from the teams perspective; whatever it is, it’s about change. Organisations can run the most sophisticated talent management programmes and selection processes but the first 100 days are always the most critical for a new leader. This is where the work starts, and there is a need to quickly realise change and some form of business result or improvement. New leaders in particular need to make more of an impact and communicate more effectively than ever before; first impressions are so important I’m afraid. Therefore, leaders need to be equipped to act and take a new team with them, breaking down any barriers or resistance to change through dialogue and carefully listening to people. Leaders need to build the environment where their team wants to follow them; it’s not easy, but who said being a leader was easy?

CHAMBER NEWS

Edinburgh Airport welcomes new age of airport security Edinburgh Airport enjoyed another record-breaking summer with more passengers travelling through its terminal than ever before. It’s also been a time of rapid change for the airport with work now completed on its brand new security hall which is set to officially open within the next few weeks. Julie Matthews, Head of Security, explains how the new security hall will improve that part of the airport journey we all get nervous about. “It’s definitely an exciting time for us. We enjoyed a record-breaking summer with more than 1.1 million passengers travelling through the airport in July alone”, says Julie, who has been Head of Security since 2012. “Although it’s great seeing the airport so busy, the high numbers of passengers we’ve seen over the last few months can present us with some challenges, especially when you’re limited by size and space.” The new security hall will be a completely new experience for passengers. It’s one and a half times bigger than the current hall with a double height ceiling and sky-lights to fill it with natural light.

“Over the last six weeks or so we’ve been taking small groups of passengers through the new hall to provide our teams with real-time familiarisation and give people a taste of what the new facility will look and feel like.” What regular passengers might notice first of all is that the new hall will have fewer security lanes, six in total, compared to the 12 in the previous hall. The new lanes will be double the length of those currently in operation and are kitted out with state-ofthe-art body scanners, queue management technology and an automated tray return system. “Preparation is our biggest issue in security”, says Julie. “Although the average Edinburgh passenger travels through our airport six times a year, a huge number only travel once or twice a year. Our job is also about education so we try very hard to communicate our preparation messages through lots of different channels, whether through the press, social media, airport signage or on our website.”

CHAMBER MOVE

Having seconded two members of her Of course, regular business travellers, who team to focus exclusively on delivering the have the airport routine down to a fine art, new security product, Julie has been busy will also be able to take full advantage of a working closely with the airport’s security We aretodelighted to report that your Chamber even closer to bespoke new fast-track facility in the shape team make sure they’re happy with the has moved the heart of the city. of a link bridge from a dedicated parking changes. zone in the multi-storey car park. Our Business Centre nowbeginning based at 40ofGeorge Julie explains; “Fromis the the Street, and we now have even more quality space and facilities for our members. project, we’ve been very clear about having “The idea behind this was that business passengers could get from car to departure all our Security Officers involved. Ourofemail and telephone contact details From are as before and we look forward lounge in as little time as possible. We’ll the design and layout of the new space to to welcoming even more members to our new home. the way equipment is installed, we engaged have dedicated fast-track lanes to make the experience as efficient as possible for our We are open for businessthe as usual the new premises at Edinburgh our team throughout entireindecisionpassengers.” making chamber process.” of Commerce, 40 George Street, Edinburgh, EH2 2LE

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CAPITAL VIEW

Mark Smith, Sustainability Programmes Manager, (top left) and Graeme McEwan, Director of Communications & Brand (right) with members of the Standard Life Edinburgh Guarantee Scheme.

Standard Life and the Edinburgh Guarantee – creating a sustainable future It’s been three years since Standard Life agreed to support the Edinburgh Guarantee. At that time, Edinburgh was the worst performing local authority area in Scotland for providing positive destinations for its school-leavers; and Standard Life employed just 20 people in the UK under the age of 25. For various reasons we’d stopped employing local young people. We were part of the problem. We were also failing to seed our business with the young talent necessary to remain a sustainable business with a vibrant and diverse workforce. When we began our own Edinburgh Guarantee school leaver programme we were responding to the local challenge; we were doing the right thing in the classic ‘Corporate Social Responsibility’ mould. Helping up to 20 recent school leavers at a time to gain invaluable six month work experience and paying them at the Living Wage was a significant commitment to an agenda we felt passionate about – giving people a chance and providing them with the tools to move their lives forward.

It was soon clear that this programme was much more than an employability initiative. It was an opportunity to recruit talented individuals at an early stage in their career and support their transition into the workplace. As a consequence we were able to bring in young people who may otherwise have been lost to our business simply because they didn’t have the experience or traditional qualifications.

Three years ago people aged under 25 made up less than 0.5% of our workforce. That figure now stands at 5% and this shift has real momentum. Doing the right thing has dramatically changed the diversity of our workforce for the better and we’re working hard to make sure that this pool of talent gets the nurturing it needs to grow and flourish, enriching our business for decades to come.

Demand from our business areas soon outstripped the supply of young people on the programme and we’ve now added Modern Apprentices, Trainee roles and other programmes to attract young talent. We are seeing the benefit of structured early career pathways alongside Graduate entry roles; these young people enrich our organisation, they are loyal and immensely talented.

October/November 2014

BUSINESS NEWS

400 pupils sign up for pioneering academies project Over 400 lucky school pupils from Edinburgh, Lothians and the Borders secured their place on a pioneering academy project which aims to boost educational and career opportunities for 15 – 18 year olds. In just two years, the acclaimed academies project, spearheaded by Queen Margaret University and Edinburgh College, has grown from 34 young people from three East Lothian schools, to 450 pupils from over 50 schools in Edinburgh, East and Midlothian and the Scottish Borders. On Friday 22 August, all 400 new academy students were brought together at Queen Margaret University, Edinburgh, to begin a programme of learning which will help prepare them for employment in some of Scotland’s most important growth industries. The initiative, which was conceived by the Vice Principals of Edinburgh College and Queen Margaret University, is hailed as one which is delivering real results for Scotland’s young people. What started as a trial project with three East Lothian secondary schools, has now grown into a unique and highly successful partnership involving the University, Edinburgh College, Borders College, four local authorities and industry partners. The Hospitality and Tourism Academy started in 2012 with the aim of smoothing the transition between school, college, university and work, as well as raising standards within the industry. The South East Scotland Academies Project now offers four academies for young people. The more recent additions are The Creative Industries Academy, the Food Science and Nutrition Academy, and the Health and Social Care Academy.

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The academies provide young people with a real insight into key growth industries and improves their employability by developing specialist skills and knowledge. The project will mark one of its most significant milestones next month when the first cohort of students graduate from the academies project. Having successfully completed the full two year Hospitality and Tourism Academy, the East Lothian pupils will be the first to graduate with an HNC in Hospitality. These academy students will be in a unique position - leaving 6th year of school whilst also achieving a Higher National Certificate (HNC) in Hospitality. This privileged position secures them a place in specific courses at Edinburgh College or allows them to skip first year and move directly into the second year of BA (Hons) in International Hospitality & Tourism Management at Queen Margaret University. The addition of key industry partners, such as Double Tree by Hilton, Marriot Hotels, Skills Development Scotland and Creative Scotland, has helped to ensure the academies’ success, allowing young people to develop an understanding of the full range of jobs available within the hospitality, creative industries, food and health sectors. Nick Hogarth, Reception Manager at Double Tree by Hilton Edinburgh - City Centre, is an enthusiastic supporter of the academies project. He is very keen to help young people develop a better understanding of opportunities within the hospitality industry and encourage them to view it as a first destination career choice.

He explained: “From an employer’s view, the academies project helps develop a pool of young people who are better equipped than ever before to enter the industry. It’s difficult for young people to get experience but the academy model hits all the marks – academic education, industry insight and hands-on learning. I only wish that I’d had this opportunity when I was their age.” All 400 new recruits to the academies project gathered for a photograph in the grounds of Queen Margaret University’s campus in Musselburgh where they will study for part of their academy journey. Learning for all four academies also involves the students taking classes with academics and industry experts at the University, as well as Edinburgh College or Borders College and gaining work experience in industry. Professor Alan Gilloran, Deputy Principal at Queen Margaret University, said: “The academy model shows partnership working at its very best. By bringing together experts in further and higher education and working directly with schools, local authorities and industry, we can offer young people an incredible start in life – one which can help shape their future and bring about educational and career success.” Ray McCowan, Vice Principal at Edinburgh College, concluded: “The academies project goes from strength to strength and two years on, the realities of our vision can be clearly seen. Many of the young people are now choosing to study towards careers in these important industries. They will not only be better informed about their own future career direction - they will develop skills and knowledge that can contribute to the growth and development of key industries in Scotland.”

BUSINESS NEWS

A Strategy for Business Success By Cliff Fleming

Strategy Partner, Condies Chartered Accountants and Business Advisers It is a harsh reality that most business owners end up working for their business - as opposed to their business working for them! They become so enmeshed in the day-to-day running of the business they forget, or even never really understand, just why they are actually in business and what they truly want to achieve personally and professionally. Having a clear understanding of your goals and aspirations is crucial. These need not necessarily be financial - they can range from owning your own home to being able to walk the dog more often. Everybody’s concept of success is different and will likely evolve over time. Achieving your success is determined by addressing problems or issues. Business problems or issues are rarely one dimensional and therefore solutions also need to be multi-faceted. Many of our strategy clients came to us when they were in a stagnated stage in their lifecycle. Profitability, funding, people, succession are all issues that can affect a business and its owner’s ability to realise their aspirations.

As a business owner - would you feel more fulfilled if you ticked these four boxes? If your business is not where you would like it to be or you’re suffering issues with planning, performance, people, succession/exit etc - we can help. To arrange an initial ‘Find the Gap’ session or simply find out more about what we’re offering, email Cliff Fleming at cliff.fleming@condie.co.uk www.condie.co.uk/services/strategy

E f f i c i E n t. . . fA s t. . . r E l i A b l E . . . s A f E

Condies Strategy is step-by-step facilitation to bridge the success gap in helping clients realise aspirations and goals. Clients answer the following three fundamental questions and we facilitate them in making the progress they want: • Where are they now? • Where do they want to go? • How are they going to get there? The Strategy engagement process is not a quick fix or a oneoff exercise as clients have to commit to ongoing step-bystep improvement. We assist them by breaking the apparently insurmountable challenges into bitesize pieces. Our involvement is as much or as little as required, whether this represents monthly or quarterly progress meetings or simply being available at the end of the phone. At Condies Strategy we listen, moving away from the traditional number-crunching accountant to confidant and trusted adviser. To achieve contentment in business we review four parameters with clients: • Success • Freedom of choice • Security • Lifestyle

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Our company founder, Colin Linton, proudly runs this small consultancy firm from home, after 20 years of developing his knowledge of business enterprise. He attended Napier University, where he pursued a research project with the outcome of the European Union to 2010. This had the moral support of the Edinburgh Chamber of Commerce, who shared the material obtained from other European institutions. Seeing all of the results from these plans coming true, he has projected further forward to 2020. Prior to this research, he made a point of going to study business development in America. He embraced this study three times, once in 1990, and then for an additional two years in London and the South East of England. Here he became involved with change, creativity, marketing new opportunity, and politics. The experience and skill that he developed over these years of study and research led him to the establishment of this business. He decided to devote his knowledge and present experience of the bookbinding industry to establish longterm strategies for small and medium businesses that will help get them on the map. He looks forward to helping you research your business goals. Call us now. Call Colin Linton Management Consultant of Dalkeith, Midlothian, for accredited management consultancy and business advice that will help get your business to where it deserves to be. Flat 2, 135 High Street, Dalkeith EH22 1BE Tel: 0131 610 6062 E-mail: colinlinton283@btinternet.com www.lintonmanagementconsultant.co.uk

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ADVERTORIAL

Centre for Excellence House was a Charity of the Year finalist in the SCVO charity awards and last year Mairi was named Community Champion of the Year in STV’s Finding Scotland’s Real Heroes series. The vision for Leuchie House when it was set up as an independent charity was to provide a centre for excellence in the integration of health and social care.

“We’ve come a long way” said Mairi “but there’s still a long way to go in ensuring all the people who need our particular brand of breaks know we are here and can access the care they need – before their situation becomes critical.”

Three years down the line, that vision has become a reality and Scotland’s only venue offering caring respite breaks for people and their families with longterm conditions in a non-clinical environment with 24-hour expert nursing care has become a model of excellence in its field.

Leuchie House relies on donations and grants to continue offering its unique brand of luxury breaks. To make a donation or find out how to become a Leuchie fundraising Champion or Guardian, contact the team on 01620 892864 or enquiries@leuchiehouse.org.uk

Mairi O’Keefe, Leuchie House’s CEO, has been a driving force behind the charity which she set up at short notice when Leuchie House was under threat of closure. Earlier this year, Leuchie

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ADVERTORIAL

Catching the eye time and time again When you want to get the message out there, eye-catching and inventive printed and digital material is absolutely crucial. That is where Morton Ward come into their own. The Edinburgh-based graphic design agency has three decades of experience in producing stunning materials for major brands throughout the UK. From tourism to education, hospitality to healthcare, the highly creative service they offer is acknowledged for the way it grabs people‘s attention. From devising new brands to refreshing old ones, running advertising campaigns to designing brochures, the team at Morton Ward has got it all.

Take the recent campaign to promote the Isle of Wight as a tourist destination. Morton Ward beat off competition from around the UK to secure the campaign and its stunning designs graced London tube station billboards and magazines. The company has done similar work for the Peak District and the Cotswolds as well as for VisitBritain and Visit Scotland, each campaign different and inventive. Over 27 years, the company has shown itself to be highly adaptable, embracing everything from the beginning of desktop publishing and the rise of digital to the growth of social media.

communicate messages to the people who matter to their clients. One thing that has not changed is Morton Ward’s highly personal approach which is designed to take all the worry out of the process for clients, who are involved in every stage of the process from blank canvas to something magical. Morton Ward can be contacted at 12A Timberbush, Leith, Edinburgh EH6 6QH, t: 0131 555 3553 e: ewan@mortonward.co.uk w: www.mortonward.co.uk

Morton Ward has risen to the challenges presented by each development, continually coming up with new and fresh ways to

October/November 2014

CHAMBER NEWS

Transport staff driven to inspiration From bus mechanics to tram drivers, and tour guides to accountants, the 2000+ staff that work for Transport for Edinburgh are what make or break the company’s success. By Ian Craig

Chief Executive, Transport for Edinburgh Day to day, what matters most to our customers, and therefore our staff, is the quality of service we provide. We can measure our achievements in terms of our financial performance. In 2013, our most successful year ever, turnover was up from £122m to £132m on the previous year, with an increase on net profit of 7.8%. But that is only part of the story. A recent survey by Passenger Focus showed an overall Lothian Buses passenger satisfaction rate of 96%, the highest of the six major operators they surveyed across the UK. That customer feedback is essential, but we also value recognition from our industry

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peers, which is why we put ourselves forward for awards. Last year we were honoured to collect several important ‘gongs’ for our efforts, with one example being our Raul Campos Folgado who was recognised as the top bus driver in the UK. We also take time each year to gather staff for our internal awards, celebrating the achievements of various staff from all parts of the business, not just those that are public-facing. We work hard to make sure that all this good news is shared internally, on our digital platforms, and in the media. As well as being part of the Transport for Edinburgh family, our staff belong to their own local and professional communities, and it’s important that we spread the word about how well they are doing.

Inspiration comes in other forms too. For the last three years, staff have had the chance to support for our charity of the year. This is currently The Yard, which helps children and young people with disabilities. I have no doubt that our staff have both been inspired and offered inspiration to others through their efforts. Their generosity extends beyond their time and into fundraising too, with tens of thousands of pounds generated for good causes over the years. There’s no single activity that inspires our talented, committed and professional staff. It will always be a combination of performance feedback, recognition from inside and outside the company, and the opportunity to contribute to our community.

CHAMBER NEWS

Edinburgh’s Air Quality on the Up Air quality is improving across Edinburgh, according to a report published recently. Assessment of nitrogen dioxide (NO₂) data from different parts of the capital shows a general improvement during 2013. Monitoring of the pollutant, which is commonly associated with road traffic exhaust emissions, has confirmed a positive trend throughout the city’s Air Quality Management Areas (AQMAs). A report to the Transport and Environment Committee details the results of the Council’s annual Air Quality Progress Report to the Scottish Government, Scottish Environment Protection Agency (SEPA) and the Department for Environment Food and Rural Affairs. Changes to levels of pollution have in part been attributed to efforts by Lothian Buses to introduce cleaner buses to routes, including low emission and hybrid vehicles. With buses contributing a high proportion of NO2 to each area, improving the emission standards of the city’s fleet will undoubtedly have a significant impact on the air quality. It is also hoped that proposed amendments to traffic management at Newbridge could reduce queuing on the A8 and therefore lower NO2 levels, and plans are now underway to secure funding for the alterations. But while air quality is generally getting better, the report still shows areas for improvement. As a result it has been recommended that the AQMA for the City Centre is extended to cover part of the South Bridge/Nicolson Street corridor to the south and at Angle Park Terrace/Slateford Road in the west, where, in parts, NO2 levels have exceeded national standards. The extensions will allow appropriate actions to be taken to improve air quality in these areas.

Building on Success Edinburgh Napier University is building on its success in inspiring and supporting entrepreneurial and business talent. The Centre for Entrepreneurship (established in the mid-1990s) provides a portfolio of entrepreneurship activities which deliver experiential learning to students to ensure they have deep and transferable knowledge and skills on graduation. Since 2004 their Moffat Centre incubator facility has been helping students who wish to establish their own businesses, providing space and access to events, seminars, workshops and networking opportunities. Over 1,000 students have used the Centre’s resources and over 250 businesses have been assisted to start up: over 150 are still active. At any one time there are around 50 students and graduates in the process of researching their ideas. A second incubator, Bright Red Ventures, was established in 2012 particularly to support computing and creative industries students.

university must encourage and support students, graduates and staff to be entrepreneurial – to develop mind-sets that are creative and enterprising and applicable to all sectors and all sizes of organisation – not just start-ups Andrea Nolan, Principal and Vice Chancellor, said: “We established Bright Red Triangle: a consultancy service where students are selected to be developed as junior consultants and - are supported and mentored by senior consultants (academic and associate staff) to deliver cost-effective business services to local businesses. Demand from students to participate in the programme is high and over 30 projects have been completed for external clients. “Get on Board is a new initiative which aims to place our students on the boards of a local charities, voluntary sector organisations or public bodies to develop governance and leadership skills and to widen their professional networks while making a difference in local communities. “Together with international exchanges and support for student volunteering these activities reflect our diverse approaches to inspiring talent for business.”

Edinburgh Napier recognises that to facilitate innovation, entrepreneurship, enterprise and employability the

October/November 2014

CHAMBER NEWS

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August/September 2014

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CHAMBER NEWS

1.5 million travel in first 100 days of trams Some 1.5 million passengers have used Edinburgh Trams during the first 100 days of the service. Patronage figures and revenue levels are in line with predictions and importantly with the business model which was developed before operations began. The service experienced an extremely busy launch period with around 130,000 passengers in the first week followed by regular weekly average patronage in excess of 90,000. Major events including the One Direction Concert, two Champions League games and one of Edinburgh’s busiest ever festival seasons have boosted numbers and given Edinburgh Trams the opportunity to address emerging issues and develop and improve the service along the way. Ian Craig Chief Executive of Transport for Edinburgh said: “I’m very pleased with progress so far and with 100 days of the tram service under our belts, coupled with record breaking patronage on Lothian Buses, we’re well placed to thrive as a modern integrated transport operator. What we’re seeing suggests a genuine increase in use of public transport across

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the piece which is a priority for us but also a shared aspiration for many in the city.”

customers which we’re using to improve our service further.

Transport Convener and Chair of Transport for Edinburgh Lesley Hinds said:

“We’re off to a really promising start and I’d like to thank all our staff for their efforts and our new passengers for getting on board with us.”

“We can count these 100 days as a very encouraging start and the fact that we’ve carried 1.5 million passengers speaks volumes about how quickly people in the city have embraced their new tram service. “These are still the early days of a new operation and there’s always going to be scope to refine things to make sure passengers get the best possible service. We’ve got a great team in place to hone and develop the tram operation and to ensure that we deliver a fully integrated public transport system for the Capital.”

Despite some high profile events and service interruptions, 98.7% of trams have completed full route journeys since the start of operations. Scottish National Entitlement Card use is currently within the Council’s £500,000 budget for the financial year, equating to around 10% of journeys. The first 100 days of trams covered the period from Saturday 31 May to Sunday 7 September.

Tom Norris Edinburgh Trams Director and General Manager said: “The last 100 days have been a success for everyone at Edinburgh Trams, from our drivers and ticketing assistants to the team behind the scenes at Gogar Depot. We’ve had major events, a busy Edinburgh Festival season as well as challenges and disruptions that are part of being a transport operator. I hope passengers feel they can count on us to get them to their destination and we continue to listen to feedback from our

CHAMBER NEWS

QA Apprenticeships Drive QA Apprenticeships is playing a key role in an innovative pledge to create more than 2000 opportunities for young people in Scotland. QA is part of the 2016 for 2016 pledge to create 2016 IT Modern apprenticeships in three years which will double Microsoft’s apprentice intake in Scotland. It is part of the technology giant’s ‘Get On’ initiative to get 300,000 young people into work over the next three years.

New member benefit launched Accepting payments is a simple process when the only form of payment you accept is cash. It gets more complex as you add additional forms of payments like cheques or credit cards. Eighty-percent of all retail customers pay with their credit and debit cards, and if you don’t accept credit cards, customers will go to one of your competitors who does. The acceptance of major credit cards is a key factor in the satisfaction of your customers and, as such, is imperative for the success of your business

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Their services include: • The Latest up to date Fixed, Portable and Mobile Terminals

• Fully Hosted E-Commerce Accounts • First Class Support and Helpdesk To take advantage of this offer please call them on 0844 80 99 223 and quote Edinburgh Chamber of Commerce.

QA Apprenticeships, as Scotland’s leading IT apprenticeships provider, will have a leading role in the initiative; creating, filling and providing training for as many of the new job roles as possible, working with Microsoft’s partner network. Apprenticeships combine work and training to give young people a real job, qualifications and experience that employers want. They are a cost-effective and low-risk alternative to graduate employment, allowing employers to bring young, highcalibre staff into their business, whilst providing them with an excellent platform to build a successful career without committing to large debts. QA Apprenticeships is a multi-award winning provider of IT and business services apprenticeships throughout Scotland. QA’s programme has won Apprenticeship Programme of the Year 2012, 2013 and 2014 and 94% of QA Apprentices secure permanent jobs at the end of their apprenticeship. In the last year QA has trained over 1,700 apprentices and created over 1,000 new jobs for the UK’s young people. Among the QA Apprenticeships employer partners are British Gas, BSkyB, Capgemini, Cisco and Capita.

At Universal Transaction Processing they take the stress out of a merchant account, and their aim is to simplify a confusing process to make it easy for you to accept card payments and understand your bill.

October/November 2014

ADVERTORIAL

The Great Edinburgh Santa Family Fun Run & Walk 2014 Sponsored by SCOTMID Co-operative

Our Wish children throughout Scotland need your support to join in the Festive Spirit for Wishes When You Wish Upon A Star in Scotland are delighted to be able to announce that Scotmid Co-operative are the new title sponsors for this year’s 10th Anniversary of The Great Edinburgh Santa Family Fun Run and Walk 2014 to be held on Sunday 14th December 2014 at 11am in West Princes Street Gardens, Edinburgh. We would like to invite companies to put together a team and join Scotland’s fundraising Santa’s to run, walk or stroll around West Princes Street Gardens, which is spread over a short 2km or 5km circuit, The Great Edinburgh Santa Family Fun Run and Walk is a great way to enjoy time with friends and family, whilst raising money for a deserving cause When You Wish Upon A Star. To celebrate we have rolled back the entry fee prices to 2004:

• Adults (12yrs and over) £10 to include a FREE Santa Suit and a Finishers Medal

Come along and join the festivities for the 10th Anniversary of

The Great Edinburgh Family Fun Run & Walk Sunday 14th December 2014, 11.00am West Princes Street Gardens Edinburgh

• Children (5-11yrs) £5 to include a FREE Santa Suit and Finishers Medal • Children (2-4yrs) £2.50 to include a FREE Elves hat and Finishers Medal • Infants under 2yrs FREE • Dogs FREE Prizes will be given for the ‘Best Decorated Push Chair’, ‘Best Dressed Dog for Christmas’, ‘Best Individual Fundraiser’ and ‘Best Fundraising Company Team’ Money raised from the event goes to When You Wish Upon a Star, which aims to grant the ‘Wishes’ of children throughout Scotland suffering from life-threatening illnesses.

Visit www.thesantarun.org.uk to join or call 0115 9791720 All money raised will be used to grant the Wishes of children throughout Scotland living with a life threatening illness Sponsored by Scotmid Co-operative

Visit www.thesantarun.org.uk to join or call 0115 979 1720

ADVERTORIAL

SPECIALIST DRY CLEANER

“CELEBRATING 66 YEARS” 1947-2013 The Scottish Independent Retail Award - Service Provider of the Year Winner 2012 Specialist in

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SPECIALITY HANDMADE ACID-FREE BOXES Courier Service now available Nationwide

Superior Garment Care Specialist in Edinburgh Kleen Cleaners Dry Cleaning and Laundry is the oldest, independent, dry cleaner in Edinburgh and has been established since 1947. For the past 67 years we have provided a professional and specialist service to all our clients ranging from special requests and advice on how to clean, store, restore or treat an item or stain. Since 1947 we have served businesses and households in and around Edinburgh and the Lothian’s. We have a clientele of longstanding customers throughout the UK, due to our history of superior quality and impeccable service in both dry cleaning and laundry. As proud members of The Royal Warrant Holders Association, The Edinburgh Chamber of Commerce, Textile Services Association and the Guild of Cleaners and Launderers, Kleen Cleaners is recognised by

With the festive period approaching you can feel confident that we are garment care specialists in dry cleaning, wet cleaning and laundry and clean Corporate Wear, Couture, Evening Wear, Wedding Gowns, Kilts, Silks, Furs, Leather and Suede. We clean all garments on site and can accommodate an express service. We do corporate and commercial contracts as well and current clients include Prestonfield House Hotel, Scottish Parliament, Edinburgh City Council and National Museums of Scotland. In Aug 2005, the Scotsman stated,”Kleen Cleaners, the oldest independent dry-cleaner in Edinburgh, will go where other dry cleaners won’t, and tackle the seemingly un-washable”

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eenKleaners - BSW - Ashley.indd 1

businesses for the outstanding specialist service and expertise.

05/03/2013 14:45

What are you saving for? Retirement First Home Child’s Education I can help you do it all. Contact me today: Ian F. Gibson Dip CII, MSCI, Partner, True Potential Wealth Management LLP Tel: +44 (0) 7989 411 815 Email: iangibson@tpllp.com

We make no compromise. We are beyond wealth management.

www.tpllp.com Authorised and regulated by the Financial Conduct Authority. FSR number 529810. Registered in England and Wales as a Limited Liability Partnership No OC356611.

WEE CREATE YOUR VISION Weesleekit are a creative design consultancy who provide creative branding for clients throughout Central Scotland. We are a small but perfectly formed agency with a presence in Edinburgh, Moffat and Dumfries. As Weesleekit embrace new technologies in our daily work, we understand from a clients perspective it can be difficult keeping up with current trends and know where to start when it comes to promoting your business to a new audience. Steve Kirkpatrick, founder of Weesleekit, says “Many of our clients realise there is a digital revolution going on but are apprehensive to jump in and take on social media and all it entails. Much of it is common sense and deciding which platforms will work best for you. Once you understand the mechanics it’s much easier to create an online and offline business strategy”.

Weesleekit are currently providing 1-2-1 social media/ strategy workshops. We can explain to you (as individuals or as a group in your own environment), how social media, apps, web solutions and online intelligence works in jargon free terms. The workshop can also measure the position of your current brand and provide you with a vision on how to develop your business strategy. Please get in touch if you would like to see what the Sleekiteers can do for you.

Image: Steve Kirkpatrick (founder/MD) on left, Nicky O Toole (Senior Designer/Studio Manager) on the right.

October/November 2014

ADVERTORIAL

Celebrate Christmas in style at Edinburgh Castle

This year celebrate the festive season in Edinburgh’s most iconic setting - Edinburgh Castle. From Renaissance music to Mary, Queen of Scots, Christmas carols and even a visit from Charles Dickens, our festive events in the castle’s atmospheric Great Hall are sure to bring festive cheer. For that extra special experience why not treat yourself to one of our mouth-watering Christmas lunch packages. All our lunches feature sumptuous festive fare and include entry to the castle allowing you to explore this mighty fortress at your leisure. Whether you are dining with your colleagues, friends or family, we have a fabulous festive lunch for you. With unrivalled views of Edinburgh’s skyline, it’s the perfect way to start your Christmas celebrations in style. There are three fabulous festive lunch offers to help you start your Christmas festivities.

Christmas Lunch Set in the merry surrounds of the Jacobite Room and boasting panoramic views of Princes Street, New Town and beyond, indulge in a truly memorable Christmas lunch experience with us.

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Continue your festive experience by exploring the castle. Discover the colourful story of the castle’s past on a free guided tour with our expert castle guides, marvel at the nation’s crown jewels or smell the gunpowder after the One o’Clock Gun fires. Bookings are available on 5th-6th, 11th-14th, 17th-24th December 2014. £36 per person

Crown Christmas Lunch Make your office Christmas lunch extra special by celebrating the festive season in the UK’s number one heritage attraction. Set in the heart of the castle, the majestic Queen Anne Room, this luxury lunch package is for parties of 10 or more and is exclusively available on 11th, 12th, 18th and 20th December 2014. The package includes a half bottle of wine, cash bar and table service. £40 per person

courses while our expert sommelier will describe the specially selected wines that accompany each delicious course. This exclusive lunch is being held on Sunday 14th December 2014 and will be held in the Queen Anne Room at 12.30pm. £65 per person For more details and to book visit www.edinburghcastle.gov.uk/festivelunch Tel: 0131 668 8686 Email: hs.functions@scotland.gsi.gov.uk

Christmas Wine & Dine Sample the best of Scottish cuisine at our exclusive Christmas Wine and Dine lunches. Our chef will introduce each of the four

FEATURE: CHRISTMAS PARTY

ADVERTORIAL

Getting ready for the season of goodwill It’s that time of year when people are thinking about booking that all-important Christmas Party.

normally on the older side. It’s worth putting a bit of thought into making a choice that strikes the right balance. Choosing the right menu is important as well. People like choice so even though most guests will go for the traditional Christmas meal, it’s a good idea to make sure there is an alternative - and definitely a vegetarian option.

A good Christmas Party can do wonders for staff morale and in Edinburgh the chance of finding the best venue for your needs is very high indeed.

Also, people like to be appreciated. Maybe your staff and suppliers have gone over and beyond what was expected of them to help the business.

The city and surrounding area is blessed with excellent restaurants, hotels and other venues that can stage the best parties possible, taxi companies that can get you home or hotels and guest houses should you decide to spend the night. So how do you know how to select the best venue? Well, it’s all down to first impressions - do you like the décor, does it look like it can generate a good atmosphere, are the staff friendly? Themed parties can work really well so consider what will generate the most goodwill and what kind of event will appeal to most people.

A good boss knows to acknowledge that at the Christmas party. Maybe a tribute in a short speech or a thank you note on place settings would be a good idea.

It is crucial to continue that mindset when selecting venues that make everyone feel welcome. Older staff members might not appreciate a busy pub, younger ones might not want a restaurant whose clientele are

And, yes times, have been tough, yes, budgets have been tight, but a cheap party looks cheap so if you are a boss who is determined to hold one, loosen the pursestrings a little - err on the side of generous and your staff will appreciate the gesture.

The Perfect Christmas Present The Gift Voucher Half Day Visit Including: Lunch or Afternoon Tea From £45

Ladies Spa Day Stobo Castle Health Spa, Stobo, Peeblesshire, EH45 8NY Tel: 01721 725300 reservations@stobocastle.co.uk www.stobocastle.co.uk

Including: 2 Treatments & Lunch with Prosecco From £99

Vouchers valid until 31/12/15

October/November 2014

Matchday Hospitality at BT Murrayfield Stadium Package includes: • Private box for up to 16 guests • 2 course pre-match meal with post-match snacks • Official match programme (per guest) • Official Edinburgh Rugby gift • Private television within the box • Designated car parking pass £75 + VAT (per person).

Available for all home matches. Call Leyton Williams on 0131 346 5226 edinburghrugby.org

@edinburghrugby

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The festive Season! Have a party at Edinburgh’s Premier Nepalese restaurant. • Great menu to suit all taste buds • Impeccable service • Superb location “best Nepali • Ideal for Christmas parties and Indian • Lunch and Dinner parties Welcome

restaurant of Scotland”

Book now or contact for details www.thekhukuri.com emailus@thekhukuri.com

0131 228 2085 0131 228 2252

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FEATURE: CHRISTMAS PARTY

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SAVINGS! Costco Wholesale is a membership warehouse club, dedicated to bringing our members quality goods and services at the lowest possible prices. We provide a wide selection of merchandise, plus the convenience of speciality departments and exclusive member services, all designed to make your shopping experience a pleasurable one. We are confident in the quality and value of our products, and we stand behind them with our guarantee of satisfaction.

Join in the warehouse or online: www.costco.co.uk/membership The annual membership fee for Standard Trade Membership is £20 (plus VAT). The annual membership fee for Standard Individual Membership is £25 (plus VAT). Membership Criteria applies. Membership must be obtained before purchases can be made. Costco accepts cash, debit card, cheque or American Express

Costco Edinburgh Costkea Way Loanhead Edinburgh EH20 9BY T: 0131 440 7050 E: marketing107@costco.co.uk Central Membership: 01923 830 477 www.costco.co.uk

Get married in 2015 for £2015* • Wedding breakfast • Complimentary honeymoon suite • Evening buffet • Hall hire including DJ • Welcome drink

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*based on a wedding of 50 people

October/November 2014

ADVERTORIAL

Scottish airport campaign to tackle illicit tobacco trade A major new campaign aimed at raising passenger awareness of the rules related to tobacco importation was launched by the Tobacco Manufacturers’ Association and the Scottish Anti Illicit Trade Group on Monday 11th August at both Edinburgh and Glasgow airport.

Anti Illicit Trade Group are committed to tackling the issue and educating passengers who may not be fully aware of the laws about bringing tobacco products back into the UK. Giles Roca, Director General of the Tobacco Manufacturers’ Association (TMA), commented: “Illegal tobacco causes untold damage to legitimate retailers who serve their local community and rely on tobacco sales to drive footfall to their stores. The airport campaign is part of a series of activities that we are taking forward to address illicit trade in Scotland and we welcome the ongoing support from the Scottish Anti Illicit Trade Group.”

The illicit tobacco trade cost the UK Government up to £2bn in lost tax revenue in 2012/13 and brought criminality into communities across Scotland. The Tobacco Manufacturers’ Association and the Scottish

Planning to bring tobacco into the UK? Don’t sell it on – it’s illegal

Bringing tobacco back from abroad and selling it on is a criminal offence... This campaign is supported by the Tobacco Manufacturers’ Association (TMA)

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CHAMBER NEWS

Chris Fujiwara To Step Down As EIFF Artistic Director The Artistic Director of Edinburgh International Film Festival for the past three festivals, Chris Fujiwara, is stepping down from his role. Recruitment for a new Artistic Director for EIFF is commencing immediately and it is intended that they will be in place for the 2015 edition (17 to 28 June). In the interim, the existing programming team, led by Deputy Artistic Director, Diane Henderson, will have responsibility for programming the 2015 Festival. During Fujiwara’s tenure at EIFF admissions increased by 33%, reaching 46,000 in 2014. The popular Audience Award was reinstated, along with the Michael Powell Award for Best New British Feature Film and the Award for Best Documentary Feature Film.

Business Mentoring Scotland Do you feel that you need a bit of support when growing your business? Would your business benefit from the input of an experienced mentor who is there to support and challenge you? If so, this fully funded mentoring service might be for you. Edinburgh Chamber of Commerce is a delivery partner for Business Mentoring Scotland and we match over 150 senior managers from growing businesses annually with experienced mentors. Our mentors volunteer their time and are all professional business leaders in their own right and are committed to sharing their knowledge, experience and skills with growing businesses.

kick-start or re-invigorate your plans, giving you immediate access to impartial advice, relevant experience, and a great network of contacts. Business Mentoring Scotland is available to leaders within businesses that have been trading for over a year, have over £100,000 turnover and have a strategy to grow further over the coming 3 years. With a rich talent pool of over 200 mentors in Edinburgh and in excess of 850 throughout Scotland we’re confident that we can match you with an expert mentor from any sector to help you and your business grow. For more information, an application form or to book a meeting with our mentoring executive, Jimmy O’Connell, please call 0131 221 2999 Option 3 or email training@edinburghchamber.co.uk

Chris Fujiwara said: “It’s been a genuine honour to work with the team in Edinburgh and contribute to the rebirth of EIFF over the last three years. However, I have decided to step down from my role at the Festival to pursue other activities.” Ken Hay, Chief Executive of EIFF, said: “Chris has played an instrumental part in reigniting EIFF, for which the Board of Trustees and I are very grateful. We are sorry to see him go, but are excited and ambitious for the future of EIFF, and we look forward to finding a fitting successor.” Bob Last, Chair of EIFF, added: “Chris Fujiwara’s programming has reminded EIFF and our audiences of how important and inspiring it is to be challenged by technique, by content, by a diversity of view points, and by innovation. As we reach out to wider audiences we will remain grateful to Chris for his contribution to EIFF at one of its most challenging moments.”

Whether you are a relatively new business, or have ambitious plans to grow your existing business, working with a mentor can

October/November 2014

ADVERTORIAL

Conferences see upturn as economy recovers The improving economy offers great opportunities for many companies and that has a knock-on effect on the conferences sector. It’s already a resilient sector thanks to its ability to constantly try out new things while never losing touch with the needs of its clients. That has been underlined by several sources, including the report compiled jointly by the Events Industry Forum and the Business Visits & Events Partnership. It highlighted opportunities for growth in the UK Events Industry, which it suggested can grow from its existing £36.1 billion, to £42.2 billion in 2015 and £48.4 billion in 2020. So as companies start to release funds to organise conferences and exhibitions, what are they looking for when it comes to selecting a venue? One of the key factors is a good location, somewhere that is easy to reach and attractive for delegates. When assessing the venue you are looking at other factors as well. Can it cope with the numbers expected to attend, has it

BC October/November 2014

got a good meeting room, will it provide equipment like projectors and Internet access, are the staff friendly and flexible in helping you meet your needs? The good venues are the ones that can tailor themselves to providing the exact needs of the event organisers and are prepared to be flexible, be it for a conference or an exhibition. One trend increasingly being observed is the arrival in the market of venues previously not considered for such events. Hotels and business centres have always hosted conferences and exhibitions but increasingly other venues are becoming involved. From football grounds to cathedrals, such venues offer something a little different in terms of visitor experience. One approach for conference originators is to bring in a specialist company to identify the best venues and do the organising, working in liaison with staff at the event venue.

Teviot Row House celebrates 125 years! Teviot Row House, known for its striking architecture and links to University of Edinburgh, is celebrating this landmark birthday with a series of events in November featuring renowned alumni. Teviot’s grand spaces are available to all for private hire and include the Debating Hall, a grand dining room and four different meeting rooms which can be configured to meet your needs. Honours also offer private hire spaces at Potterrow, Pleasance and King’s Buildings, ensuring the perfect space for meetings and corporate events. CONFERENCES & EVENTS WITH HONOURS 0131 650 4674 www.honoursevents.co.uk roombookings@honoursevents.co.uk Teviot 125 events will be announced on www.eusa.ed.ac.uk/whatson

The staff at these outsource companies will have encountered just about every problem presented by the process and take all the worry away from the company originating the event.

FEATURE: CONFERENCES & EXHIBITIONS

Whether you are looking to host a meeting for four colleagues or a get together for 400 party goers, we have the perfect space to meet your needs. Honours has exclusive use of four unique central Edinburgh venues that are available for smaller meetings, corporate functions and private events. Visit honoursevents.co.uk for more information 0131 650 4674 | roombookings@honoursevents.co.uk

24 to 70 seat coaches all fitted with seatbelts Air Conditioned, Wheelchair Accessible Coaches, Toilets, TV & DVD available All types of Private and Contract Hire Live tracking of our coaches and service routes available via our App

www.prentice.info T. 01620 822620 E. mail@prentice.info Station Garage, Hospital Road, Haddington, East Lothian, EH41 3BH

October/November 2014

ADVERTORIAL

Assembling for Success The spectacular Assembly Rooms Edinburgh is one of Edinburgh’s largest multipurpose event spaces, guaranteed to inspire and impress. A unique historic venue, Assembly Rooms is perfect for any occasion, from conferences, gala dinners and performances to exhibitions, seminars and small meetings. The rooms are lit by magnificent chandeliers on lofty ceilings, with stunning gold leaf detail highlighting the building’s period features. As a result of an extensive £9.3 million refurbishment completed in 2012, modern services - including climate control, WiFi throughout, and ‘plug and play’ sound systems - have been discreetly incorporated into the building, preserving the authenticity of the Georgian surroundings. Along with the breathtaking setting, a panel of first-class caterers is on hand to ensure mouth-watering and memorable menus, tailored and themed to individual budgets.

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First opened in 1787, the Georgian A-listed building has a fascinating history and has always played an important part in Edinburgh’s cultural, commercial and business life. Set in the heart of the city centre, Assembly Rooms is the most important building of its type surviving in the UK, thanks to the quality of its architecture and contribution to the social history of Edinburgh.

reasons why leading knowledge exchange programme, Informatics Ventures, chose the Assembly Rooms for the second year running for its flagship event Engage: Invest: Exploit (EIE), Scotland’s largest investor showcase. With its huge capacity to host a large exhibition and a conference simultaneously in separate rooms, the venue was ideal for the 600+ early stage start-ups, investors and guests who took part in the event.

For more than two centuries, the venue has welcomed both monarchy and celebrity royalty through its doors, and has played its part in world wars and the celebration of artistic excellence. Today, the iconic building provides flexible spaces suitable for any event and layout. In recent months the building has been chosen as the magnificent backdrop for a number of prime time television productions - from The X Factor to political debates - highlighting the beauty and versatility of the venue in a variety of styles.

Organiser Ronnie Johnston made it clear why the Assembly Rooms was her venue of choice in Edinburgh: “Not only is The Assembly Rooms so accessible due to its city centre location, the flexibility of the venue really worked for us. The self-contained Music Hall was large enough to stage the exhibition and easily catered for the 60 early stage company exhibitors. The Ballroom, with its large unbroken spaces and natural light, was a lovely back drop for the conference part of the programme. The Separate East and West Drawing Rooms at either end gave us excellent break-out spaces to run parallel sessions.”

Inspiring Conferences The Assembly Rooms is an ideal conference venue, thanks to its size, excellent location and transport links. These were key

FEATURE: CONFERENCES & EXHIBITIONS

“Not only is The Assembly Rooms so accessible due to its city centre location, the flexibility of the venue really worked for us.” Ronnie Johnston The Music Hall and Ballroom are the largest and most dramatic spaces, with the capacity to cater for large events of up to 788 in the Music Hall alone, and even more when the Music Hall and Ballroom are combined. A further nine rooms, catering 10 boardroomstyle up to receptions for 120 in the Under Balcony Bar are also available. The four opulent rooms on the first floor are accessible by two staircases, with a large internal lift for increased accessibility. The versatility of the spaces means that any of the rooms can be converted to meet individual needs. Each area can be turned from conference room to reception or intimate dinner setting swiftly and easily. The dedicated in-house team is on hand to provide expert assistance with technical and operational details, as well as creative input and ideas to add that something special to every event. Johnston added: “We thoroughly enjoyed working with the Assembly Rooms team. The professional approach, coupled with a great understanding of the logistics required for event management, has helped contribute to an excellent working relationship. The level of assistance we received, and the full and in-depth event brief meeting that they

participated in, meant we merged together as a team completely seamlessly.” EIE, which has established a ‘must-attend’ reputation in the international calendar, showcases the best companies spinning out of Scotland’s world class universities and provides an opportunity for them to engage with investors and serial entrepreneurs. The feedback from guests echoed the organisers, with one guest remarking: “This has been the best event of this kind we have ever attended.” Another guest from the USA commented: “My visit to The Assembly Rooms makes me think I need to be coming to Edinburgh more frequently!” The location of the extraordinary venue makes it perfect for guests travelling from all parts of the UK and internationally. Standing in the middle of Edinburgh’s George Street, the Assembly Rooms is only a moment away from the main train and bus stations of the city and the newly arrived tram system provides a direct link with Edinburgh airport. The venue also benefits from being surrounded by some of the best hotels and important landmarks in Edinburgh, making it the perfect place to appreciate the history and magic of Scotland’s capital.

Venue Capacity Music Hall: 430 for banquets, 380 cabaret style, 600 for receptions and 788 theatrestyle. Ballroom: 320 for banquets, 260 cabaret style, 400 for receptions and 400 theatre style. There are a further ten rooms offering spaces from 10 to 120 for small meetings, break-out spaces and receptions.

For further information on booking Assembly Rooms Edinburgh: Tel: 0131 220 4348 enquiries@assemblyroomsedinburgh.co.uk www.assemblyroomsedinburgh.co.uk Follow us on twitter: @AREdinburgh and like us on facebook: facebook.com/AssemblyRoomsEdinburgh

October/November 2014

Facilities for Conferences and Events QMU has a variety of spaces available for hire. We have lecture theatres, breakout rooms, boardrooms, dance studios, computer labs, physio labs, a sports centre, and a students union which has a fully licensed bar and catering facility. We also have extensive grounds that can be used for outdoor activities.

Campus Location and Transport links

The campus is ideal for a wide selection of events including single and multiple day conferences, workshops, dinners, exhibitions and performances.

- 20 minutes by car/taxi from central Edinburgh

We can offer daily delegate packages, or if you would prefer, we can tailor an estimate to suit your requirements. Catering at QMU is delivered by our service partner Baxterstorey, who provide a very high standard of hospitality to our clients. We can also offer overnight campus accommodation, dependant upon availability, or alternatively we have corporate rates with Edinburgh city centre hotels in close proximity to Waverley train station, and also with East Lothian hotels.

QMU is situated on the East side of Edinburgh, by Musselburgh and has excellent transport links with Musselburgh rail station located at the University entrance and a bus terminus on site. - 6 minutes by train from central Edinburgh (1 train stop from Waverley) - Served by Lothian buses 30/45 and First Bus Service 108 - 30 minutes by car/taxi from Edinburgh Airport

- Situated oďŹ&#x20AC; the A1, close to the Edinburgh City Bypass making it very accessible from central Edinburgh, the Lothians & Borders, and those travelling from other parts of Scotland and England.

We offer free parking for conference delegates unable to travel via public transport.

Environmental Sustainability The campus is designed to exceed current environmental standards and not only sets a new benchmark in sustainable design, but is regarded as one of Scotlandâ&#x20AC;&#x2122;s most sustainable building projects. The building design maximises energy efďŹ ciency and the landscape design encourages biodiversity. The campus design is focussed on a simple low carbon, low energy passive design approach. It has achieved the very highest sustainability awards and recognition.

To discuss your requirements in full detail or to arrange a site visit, please email events@qmu.ac.uk or call us on 0131 474 0000 and ask for Events. For more information about conferences and events at QMU, please see our website: www.qmu.ac.uk Queen Margaret University, Edinburgh EH21 6UU Queen Margaret University, Edinburgh is a registered charity: Scottish Charity Number SC002750

FEATURE: CONFERENCES & EXHIBITIONS

FAR FROM ORDINARY

Hidden away in the heart of the old town you will find Hotel du Vin Edinburgh. We like to think of ourselves as a lot more than just a venue - a striking setting that gives your meeting personality. Raise a glass for that special occasion or just when you want to feel special, wine is our lifeblood so come and explore the cellar with us, the great outdoors for al fresco dining or the cigar bothy to warm yourself beside the fire. Perfect - everything you need, all in one unique place. You provide the event; we will provide the unique setting, outstanding food and wine with exceptional service. Let us inspire you! Our function rooms adapt to any situation, whether it be a formal board room meeting or intimate family celebration.

Our festive menus are available from 24th November, offering an array of dishes from traditional favourites to new delights inspired by seasonal ingredients and prepared by our knowledgeable chefs. Three courses with tea, coffee & mince pies: LUNCH: £25.00pp / DINNER: £29.50pp Book by 5th November and receive a complimentary glass of fizz on arrival for parties of 10 or more in a private dining room or Bistro. Don’t just wait for that meeting or event before you drop in, join us this Sunday and settle back to enjoy a sumptuous four course culinary treat - Brunch Gastronomique - or wander up and sample our midweek Business du Vin lunch menu. Think business, think du Vin!

Hotel du Vin & Bistro Edinburgh 11 Bristo Place, Edinburgh, EH1 1EZ, Telephone: 08447364255

OVER A DECADE OF HOSTING EDINBURGH’S PERFECT EVENTS. ICONIC

UNIQUE

EXPERT

AWARD WINNING

From international conferences, black tie dinners, high-tech seminars, charity charity events, world class gigs, brand leading exhibitions to fairy-tale weddings.

Your experience

Expertise

The experienced, innovative and committed team excel at creating a positive and professional atmosphere for every occasion whether it’s a black tie dinner for 300, 3,000 music fans at a sell-out gig to the intimate family celebration for 30.

With past events numbering numbering in in their their thouthousands, there is no challenge challenge too too big big for for us. us. We are always happy to advise advise and and guide guide our clients to a positive outcome outcome whatever whatever your event.

Relationships

Attention to detail

Long term client and supplier relationships are underpinned by an established and hardearned reputation for diversity and excellence in customer care from an experienced and passionate team.

This exceptional venue, professional professional team team with attention to detail that that is is second second to to none, make it an easy decision decision for for new new clients to book and ensure ensure that that satisfied satisfied clients return year after year. year.

visit edinburghcornexchange.com Call 0131 477 3500

August/September 2014 October/November

CHAMBER NEWS

Vocational Awards – building strength for Scotland’s future

SQA is Scotland’s internationally recognised accreditation and awarding body, trusted to design, develop, quality-assure and manage our national qualifications system. SQA works in partnership with businesses of all sizes to develop robust and relevant qualifications covering dozens of sectors and industries. Our qualifications offer something for everyone, from recognising the achievements of new-starts right through to the professional development of senior management.

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CHAMBER NEWS

Developing workplace skills SQA is ambitious for Scotland — a well-trained and qualified workforce is essential for a successful economy. We offer a range of expert services dedicated to delivering business benefits and measurable achievement. Our qualifications are designed to give you a competitive advantage by enhancing your workforce, no matter the size of your organisation or the nature of your business.

Recognising Scotland’s Skills The global skills challenge is an increasingly important issue for all nations, but Scotland has recognised that success is not simply about developing a highly educated workforce. Sustainable growth needs individuals to keep learning throughout their lives. SQA qualiﬁcations validate learning and help employers recognise standards of achievement, but they also help develop important skills for learning, life and work. Learners can improve their literacy, numeracy, employability, entrepreneurship and critical thinking skills at every level of achievement. They develop the conﬁdence to adapt successfully to change throughout their career.

Modern Apprenticeships Modern Apprenticeships offer anyone over the the age of 16 the chance to train for a job while being paid, without having to enter full-time education. All Modern Apprenticeships are developed with the industries they are relevant to. The range stretches across key industries including Business and Administration, Energy, Marine, Retail, Hospitality and Healthcare.

SQA sponsoring Modern Apprenticeship Awards Scotland’s Modern Apprenticeship Awards will take place on 5 November 2014 at the Assembly Rooms, Edinburgh. This prestigious and inspiring event, organised by Skills Development Scotland (SDS), is now in its 13th year and provides an unrivalled opportunity to acknowledge the exceptional achievements of apprentices and employers all over Scotland and across all sectors. SQA is proud to sponsor the Large Employer of the Year category, which is open to organisations with 250 to 4,999 employees. Employers can nominate their business by describing their commitment and future plans for their Modern Apprenticeship programme. They also have the opportunity to highlight the beneﬁts that Modern Apprenticeships have brought to their business. The Modern Apprenticeship Awards offer guests the chance to learn more about successful Modern Apprenticeships and to network with business colleagues from across Scotland. Modern Apprentices are employed from the beginning of their training, developing expertise and knowledge through on-the-job assessment, as well as building vital skills such as teamwork and problem solving. Many Modern Apprentices also attend college or training courses for additional study. For more information visit www.sqa.org.uk/modernapprenticeships

The programme is supported by the Scottish Government, Skills Development Scotland, CBI Scotland, the STUC, the Scottish Training Federation and a wide range of employers.

Business Development T: 0303 333 0330 E: mycentre@sqa.org.uk W: www.sqa.org.uk/modernapprenticeships

August/September 2014

INSPIRING TALENT

Mandy Exley

Principal, Edinburgh College

Partnership - The Key to Inspiration Partnerships hold the key to inspiring Edinburgh’s talent – in the view of the woman who heads one of the biggest organisations devoted to inspiring and developing young people in the city. Mandy Exley is the Principal of Edinburgh College – and she is a staunch advocate that working together is always more likely to deliver than working alone. Close relationships with individual businesses, with business organisations, with Higher Education and with the public sector have all helped forge innovative collaborations that have ultimately helped benefit students. Of course, many organisations will claim that they base their success on strong partnerships. As an institution, Edinburgh College is certainly walking the walk. Consider these facts:

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n The College is the largest single provider of under-graduate students to the University of Edinburgh n In its first year of operation as Edinburgh College, almost 170 students won college awards for excellence – with 60 winning local, national and international prizes n 45 staff members achieved learning and teaching qualifications during the year n 1985 students graduated n The college opened the Creative Exchange, a hub for creative industry entrepreneurs

n The college established Scotland’s first solar meadow at its Midlothian campus n The college established a collaboration with Retina photography festival, allowing photography students to take part in an international quality event and to meet and learn from world leading photographers. The Principal said: “We like to think that as an organisation we are innovative. We are educators, in the business of inspiring people and helping them to develop their talents, but in my view that works best when we engage in partnerships that help us to deliver real life experiences for our students.

“We have done that in a whole range of areas, from the creative industries through to sustainability and renewables, through to hospitality and catering, and we are now working closely with Dr Jamie Coleman of Code Base, who has helped to incubate and develop a whole raft of creative digital enterprises, to allow our students to learn from, and be inspired by, the work being done by people at Code Base. “When we reach out to people in business, across the sectors, I find we are usually pushing at an open door. Businesses want to be involved, to help develop talented young people who can then join and help develop their own businesses.” The Creative Exchange in Leith is an excellent example. Since it first opened its doors in June 2013 more than 55 businesses – mostly creative or digital media start ups – have made use of its international class facilities. But it isn’t just about encouraging creative entrepreneurs directly through providing business support and facilities. Mandy Exley added: “Creative Exchange also provides our students with the very best facilities. We fund six students every year to take entrepreneurial residency at the Creative Exchange to develop new and emerging talent. At the Exchange they receive real life guidance and mentoring to start their own businesses.” In addition, the College saw students from a whole variety of courses claim top awards. These included hospitality students gaining several gold awards in the modern apprenticeships at the industry’s ScotHot Awards; beauty students claiming two first places and three second places at the WorldSkills UK Beauty competition; and photography students scooped awards at both Scottish and British level at the British Institute of Professional Photography. There were major individual successes. Graphic design student Zsussana Slezak won a national competition run by Show Racism the Red Card, beating more than 2000 other entries in the process. And Visual Communications student Jonathan Walton was named Creative Student of the Year at the Marketing Society Star Awards in Glasgow for his campaign for Scotland’s Natural Nature Reserves. The Principal said: “We owe it to the fantastically talented and creative students we work with to ensure that we do everything we can to allow them to maximise their potential. To do that, we need to work with others. That’s what we are doing – and it is working.”

“We like to think that as an organisation we are innovative. We are educators, in the business of inspiring people and helping them to develop their talents, but in my view that works best when we engage in partnerships that help us to deliver real life experiences for our students.” October/November 2014

Learning For Life – With Diageo Diageo - the world’s leading premium drinks business – has begun a drive to help young people gain the skills they need to enjoy positive career opportunities in Scotland’s vital hospitality sector. The company – which boasts a stable of global brands – has announced a five-year, £5 million Learning for Life programme to accompany its recently announced £1.2 billion investment in Scotland’s Scotch whisky distilling industry. The Diageo Learning for Life programme has already been running – with great success – across Latin America and the Caribbean. The company has touched the lives of 100,000 young people, and 2000 of its “trainees” worked in stadia during the World Cup in Brazil this year. While the overall numbers in Scotland are still counted in the low hundreds, the success of the pilots run so far throughout the country have been hugely encouraging, with 80% of those going through the four week programme going on to work. The company is now working with partners – including the charities Springboard and the Princes Trust – and with the wider hospitality sector to ensure the programme has a life beyond its initial five years. Two separate types of programme have been run so far – one with Springboard training young people as professional bar staff/mixologists, and the other with The Prince’s Trust looking at specialist retailing. Further programmes are also under way in the manufacturing sector and in entrepreneurship. The retail course took place in Edinburgh recently with 15 unemployed young people taking part in a specialist retail programme in Scotch Whisky which had been created in response to the job opportunities in the whisky retailing sector in and around the City of Edinburgh for young people aged 18 and over who are currently unemployed.

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The course was delivered by the Scotch Whisky Experience in partnership with the Prince’s Trust at its iconic facility on the Royal Mile, and provided an introduction to the Scotch whisky industry in Scotland, ensuring that the trainees were equipped with the skills and knowledge to work in a whisky retailing environment that attracts large numbers of tourists from around the world.

Wider skills were also tackled, including service standards; working with tourists; consumer buying experience; the retail environment and practice; CV and interview skills; as well as whisky heritage and production, responsible drinking; and licensing law. Peter Lederer, Director of Diageo Scotland said “Supporting Scotland’s specialist

L to R – Daljit Singh – Head of Private Sector Relationships – the Prince’s Trust; Peter Lederer - Director, Diageo Scotland and Susan Morrison – General Manager, The Scotch Whisky Experience join forces to bring in new Whisky Retail Initiative. independent whisky retailers with highly trained and knowledgeable staff whilst providing employment opportunities for young people is the perfect match. Diageo’s Learning for Life programmes are all about providing valuable technical training, work based experiences, and opening the door to a wide range of exciting career opportunities for young people.”

David Lonsdale, Chief Executive of The Scottish Retail Consortium said “ As the largest private sector employer in Scotland the retail industry knows just how important and rewarding employment opportunities are to people’s lives, their communities and to the wider economy. As an industry that is continually evolving and with many diverse and specialist roles, retailers have a

clear interest in ensuring that employees are equipped with the necessary skills to succeed. That is why we welcome Diageo and The Prince’s Trust programme to support and invest in young people in order to develop a new generation of specialists selling and retailing one of Scotland’s most important and iconic products, Scotch whisky.”

October/November 2014

INSPIRING CITY

In OneCity We Trust Social inclusion; tackling inequality; reducing poverty; increasing opportunity - all words that sometimes risk being bandied about as freely as “world peace” at a beauty pageant But there’s no danger of Edinburgh’s Lord Provost, the Rt Hon Donald Wilson, sounding like a Miss World contestant as he warms to his theme. Instead, Edinburgh’s civic leader is determined to use his Lord Provostship to push a social justice agenda that should harness the energy of the city’s successful private sector to run in tandem with the efforts of the public and third sectors. It’s a vision close to his heart, and the reason behind his drive to relaunch and revitalise the OneCity Trust. The Lord Provost is a non-political role, and he sees himself very much as representing the city and citizens of Edinburgh rather than any Party line. The mission of the OneCity Trust is to promote social inclusion in the City of Edinburgh. The OneCity Trust aims to fulfil its mission by both carrying out and funding projects and initiatives that advance, facilitate and promote education, social welfare, human rights and the tackling of extreme inequalities in income and the alleviation of poverty among people in Edinburgh. The Trust places great emphasis on bringing together different groups to work in innovative and creative ways to tackle the problems of social exclusion. He said: “The OneCity Trust was very successful when it was first set up, but times move on and the world changes. The city has changed a great deal over the past decade, and I felt the Trust had to change to reflect this. “So we have seen significant work to relaunch it, and this is based around ongoing work that identifies the kind of issues and areas that most need to be addressed if we are to make the city fairer and share the success of our city better amongst all our citizens.” There is no doubt that the city’s business community will play a key role in the work of the Trust, through providing financial help but also, and crucially, through expertise and energy. Councillor Wilson said: “In my experience the city’s businesses are not only willing to help to drive positive change through their corporate social responsibility commitments, they are actually very keen to engage.

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“The OneCity Trust provides a vehicle to help bring all of the substantial work that is being done together, helping to create direction, and helps the private sector to consolidate and gain greater leverage through working directly with the City. “The Board of the OneCity Trust has a key role to play in providing this joined up approach and helping businesses in leading the process.” The leadership importance of his own role isn’t lost on the Lord Provost. He said: “The role is unique, and the potential for charitable work in the role of any Lord Provost or Lord Mayor is very significant. “If I did not have a charity or charities I could support and work with, I would have to find some! That task, championing work to tackle the inequalities that exist in the city, is a big part of the role.” He also knows that businesses understand that working with the Trust can help them meet their Corporate Social Responsibility objectives, and also provide additional benefits. For example, some companies have benefitted from their civic links through being able to organise civic receptions for important visiting contacts. The Lord Provost added: “Lots of fantastic work is being done by businesses and the city working together – the Edinburgh Guarantee is a great example and is helping to tackle youth unemployment and get talented young people into jobs. “More can be done, and more needs to be done. Edinburgh is a fantastically successful city. We are the 12th most successful city on earth at attracting inward investment, and we are constantly named as one of the best places in the world to live and to visit. That doesn’t mean there aren’t areas of inequality and unfairness, and if we are to really maximise our potential and be even more successful, we need to do all we can to tackle that.”

Rt Hon Donald Wilson Edinburgh’s Lord Provost

â&#x20AC;&#x153;The Trust places great emphasis on bringing together different groups to work together in innovative and creative ways to tackle the problems of social exclusion.â&#x20AC;?

October/November 2014

ASK THE EXPERT

Inspiring Talent Organisations who reach their business goals require employees who are motivated, skilled and inspired. You could say that leadership is a bit like sales - fundamentally it’s about getting people to do something and then helping them to do it. We can choose whether we manipulate people to get there which doesn’t get real buy in, or whether we inspire people through our deeds and actions, for which the pay-off is real commitment and engagement. Inspiring people requires the leader to understand the motivations of their employees. What interests them away from work? Why do they turn up on a Monday morning? By understanding what drives them, it will become far easier to motivate them. People are inspired when they learn new skills and develop their knowledge and understanding. Good leaders recognise that their role is to enable people to perform at their best. The best sports people, musicians and actors spend hours practicing their skills.

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But they rely on their coaches to support, encourage and counsel them, and good leaders recognise that developing people is fundamental to their role. All of these principles are at the heart of developing talent, and Investors in People. We help organisations achieve their objectives by getting the best from their people. But developing talent isn’t just about the short term – if you’re ambitious about where you want your business to be, you need to be thinking about the skills and talent you need in the longer term.

There are a thousands of young people looking for the opportunity to demonstrate their commitment and capability, bringing fresh perspectives and ideas, and giving you the chance to develop a new generation of talent. If you’re interested in finding out more about this, our Investors in Young People programme can help. Talent motivation does not need to be all time consuming, but it does need to be consistent and constant, and should be reflected in your business objectives.

Find out what the long term aspirations of each of your employees are and then find a way to help them reach their goals through employee development plans. This may mean that employees leave once they have reached their full potential, but in the time that you have them, would you not rather that they were star performers than mediocre employees? They will also be grateful that you have helped them in reaching their long term goals. Finally, we know that developing young talent can be a highly effective means of developing your business.

Peter Russian, Chief Executive, Investors in People Scotland

PARTNERS IN ENTERPRISE

Anderson Strathern appoints Murray McCall as Managing Partner Anderson Strathern LLP has appointed Murray McCall as its new Managing Partner. He took up office on 1st September, when current Managing Partner Andy Lothian steps down after five years to return to a clientfacing role. After graduating from the University of Glasgow with a First Class Honours degree, Murray began to specialise in Employment Law early in his career. He became a partner in Anderson Strathern eight years ago and has been instrumental in establishing and expanding the firm’s Glasgow office. He has served on its strategic board and has been a senior member of the management team for the last few years. He has a fantastic track record in winning significant new work for the firm as well as managing key client relationships. Chairman Robert Carr said: “In Andy’s time as Managing Partner the firm has followed a sustained path of profitable growth. Revenue, net profits and PEP have all increased considerably, and our balance sheet is stronger. We have seen a number of notable hires and acquisitions, and key client wins too numerous to mention. We’re grateful to Andy for all his achievements, and delighted that Murray has been appointed as Andy’s successor. He will bring energy and dynamism to the role and will undoubtedly build on the strong foundations the firm has.”

Murray McCall

Managing Partner, Anderson Strathern

Murray McCall said:“I am delighted to have been chosen to take the firm forward at this exciting time in the legal market. Andy has provided us with an excellent platform from which we can continue to invest in the business and benefit all our clients by

offering new and improved services. Using the considerable talents and energy of all our people, we are well placed to capitalise on the upturn in the market; aiming high and providing excellence in all that we do.”

October/November 2014

FEATURE: GREEN VISION

ADVERTORIAL

Pioneering work in the field of green technologies They are the technologies that offer hope for the future of the planet and Edinburgh and its surrounding area is at the forefront of their development. Over recent years, the area has been developing an expertise in renewable technologies which promise to create energy without the polluting side-effects associated with fossil fuel. Companies have also been exploring how to make better use of waste. Many of the workers who once worked in more traditional areas have turned their hand to new challenges. For instance, men and women skilled in the engineering industry have been able to turn those skills to solving the problems that accompany wind turbine technology and industrial chemists are coming up with new ways to reduce waste and generate ‘green’ power. Everywhere you look, pioneering research and development work is being carried out, including in the fields of : Wind: The first renewable technology to really become in vogue, wind power is

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now moving onto the next stages in its development. Around the area can be found examples of companies pressing ahead with ever more efficient wind-based technologies Solar: Generating power from the Sun is gathering pace as a popular renewable technology. It’s a genuine ‘sunrise industry’. Based on the idea that the power of the Sun can be captured and transformed into electricity, solar power can operate on a large scale with huge panels or on a very small scale with ones that can fit on a house roof and heat the domestic water supply. The Hydrogen Economy: Work is under way to develop hydrogen as an energy source, taking advantage of the large amount of hydrogen already produced as part of chemical processes. The theory goes that, used properly, hydrogen can be a immensely useful power source which produces only water as a by-product. Much research is under way to not only work out the best methods of harnessing the hydrogen but also to store it in fuel cells. Biofuels: The race to invent vehicle fuels that do not produce pollutants is what has created the biofuels industry. Biofuel is made from the likes of vegetable oils and wheat and is low on pollutants, which is seen as crucial

because vehicle exhausts are a major source of greenhouse gases. Anaerobic digestion/biomass: Some companies are investigating ways of turning organic materials into energy. For instance, anaerobic digestion (AD), which uses bacteria to break down waste to produce ‘biogas’ ,which can be used to generate energy. Its advantage is that the use of bugs means it is a natural process which lends itself as easily to back-yard concerns as it does to industrialscale operators. In the UK, more and more AD plants are being created and the same is true for biomass, where power stations generate power by burning waste wood and speciallygrown willow trees. Waste minimisation: in addition to finding new ways of generating energy, many companies are experts in the reduction of waste and can advise on ways of making businesses more energy-efficient. The technologies range from better vehicle exhaust systems to buildings which do not leak heat, from better recycling to the reuse of by-products produced in industrial systems, a process known as symbiosis.

Water is the most important substance in the world.

Veronika Divincova

But not all water is created equal. As a nation, Japan has one of the longest life expectancies in the world. The remarkable health of its people is due in part to high standards of culturally imposed nutrition, hydration and in part because of an excellent national healthcare focused on disease prevention. So what do they do that we don’t? For one thing - they drink much healthier water. Enagic is the Japanese industry leader and medically certified manufacturer of electrolytic water generators. For the past 40 years their compact devices have been used in the Japanese healthcare system, as well as hospitality markets, fitness centers, beauty salons and personal households. Veronika Divincova of Kangen Water Edinburgh is Enagic’s global representative and is currently based in Scotland. We asked Veronika to explain how it works: “It works by converting your ordinary tap water into different types of purified water, performing a variety of functions according to your specific needs. “ “For example, water of pH11.5 can be used to remove pesticides and as a powerful cleaning agent. pH2.5 Strong Acidic water (‘electrolysed oxidising’ water) acts as a very

effective sanitiser and disinfectant, which can also be used for treatment of skin conditions. The crisp tasting drinking water of pH8.5-9.5 contains ‘molecular hydrogen’, a naturally occurring antioxidant, which has a protective effect on living cells.” A recent article published in Free Radical Research states: “Hydrogen’s impact on therapeutic and preventative medicine could be enormous in the future.” “Apart from providing much healthier water to its workforce, a small business can expect savings per rented water station of approx. £400 per year.” explains Veronika. “A restaurant, on the other hand, can increase their bottom line by up to 28%. Sir Richard Branson’s revolutionary initiative, ‘Whole World Water’, allows hospitality businesses to become a part of global movement aimed at securing universal access to drinking water, reducing food miles, eliminating plastic waste and diminishing toxic chemicals.” A recent government report on encouraging businesses to manage their impact on the environment states: “We need to make our economy and businesses more sustainable, so we can grow the economy and also reduce our environmental impact.”

“We must identify simple solutions that reduce risks associated with the development of lifestyle based epidemics while also reducing financial costs and environmental burdens. Time and clinically proven electrolytic water technology deserves serious consideration in the pursuit of these endeavors.”

A number of international research articles suggest that electrolysed oxidising water has proven to be effective against foodborne pathogens such as e-coli or salmonella. “We must identify simple solutions that reduce risks associated with the development of lifestyle based epidemics while also reducing financial costs and environmental burdens. Time and clinically proven electrolytic water technology deserves serious consideration in the pursuit of these endeavors.” – N.L.Darnell, technology analyst and science-based researcher “I can put my hand on my heart and state that this water produces results and that is what I and my fitness studio is all about.” - Breda O’Grady, owner of Shakti Fitness & Wellness Studio

“For further information, to arrange a free trial or to discuss distribution partnership opportunities feel free to contact me.” Veronika Divincova 07528 550 190 veronika@kangenwateredinburgh.co.uk www.kangenwateredinburgh.co.uk www.kangenwaterhospitality.com

N.L.Darnell, technology analyst and science based researcher October/November 2014

ADVERTORIAL

Liftshare Week – Oct 6th-12th 2014 Liftshare Week is an annual UK-wide event which aims to encourage and enable more people to discover the benefits of car-sharing. As petrol becomes increasingly expensive and traffic congestion grows, it is vital that we find new cost effective, sustainable, solutions to our transportation problems. Car-sharing is one ready-made solution that offers participants convenient travel at a competitive price. It can save you money and reduce wear and tear on your vehicle while helping to cut traffic congestion and reduce the carbon footprint. It also makes good financial sense; Regular car-sharers can save up to £1000 a year on transportation.

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TripshareSEStran SEStran has been operating TripshareSestran. com since October 2006. TripsharesSEStran is the free, web-based car sharing scheme to link car drivers or passengers who are making similar journeys in South East Scotland and who wish to share the costs. The system can also match taxi, cycling or walking journeys.TripshareSEStran also increases travel choices; provides effective travel options in rural areas which often

have limited public transport alternatives; reduces members travel costs and can reduce the need for car ownership. Members can stipulate specific needs for their journeys including; preferred passenger gender, smoking or non-smoking, disability issues and so on. All information is held in strict confidence and personal security is treated as a top priority. In fact you don’t even need to own your own car to car-share! Many TripshareSEStran members are happy to car share in return

FEATURE: GREEN VISION

ADVERTORIAL for a contribution towards costs and some friendly company for their journey. Over 8,000 people across South East Scotland are already enjoying the benefits of regular car sharing, through TripshareSEStran, so why not celebrate Liftshare Week by giving it a try?

• Edinburgh University,

Benefits for business

• NHS Forth Valley

Car-sharing isn’t just something for individuals. It offers has real advantages for business.

Many organisations in the region also run their own car sharing schemes including:

Setting up a car share scheme in your business could help you save money by reducing the need for employee car parking spaces, helping you meet travel plan targets and increasing employment catchment areas. Sponsoring a car-sharing scheme will increase staff travel options and help your company meet corporate social responsibility and CO2 reduction targets.

• Tesco

A wide variety of businesses and public bodies of all sizes in South East Scotland are already operating car sharing schemes including; • All SEStran partnership local authorities (City of Edinburgh, Fife, Borders, West Lothian, East Lothian, Midlothian, Falkirk and Clackmannanshire)

• Heriot Watt University • NHS Borders,NHS Lothian, • NHS Fife,

• BSkyB

• Scottish Water • Scottish Government If you would like to discuss the advantages that TripshareSEStran can offer your business, or if you think you would like to consider setting up your own private car sharing scheme, please contact SEStran on 0131 524 5150 or email reception@sestran.gov.uk

Request to share and win £250! This year as part of Car Sharing week anyone who Sends a ‘request to share’ during the week and you could win £250! All members who request a share within the week are automatically entered in the draw

• Edinburgh Airport, • Edinburgh College • Edinburgh Park • Queen Margaret University,

SEStran’s objective is to develop a sustainable transportation system for South East Scotland. Through implementation of our Regional Transport Strategy, (RTS) we aim to make public transport the mode of choice for most journeys, as well as encouraging smart choices such as car sharing, walking and cycling for shorter journeys. As the region’s population grows it is vital that we reduce the number of single occupancy car journeys, if we are to avoid increasing congestion on our roads and the associated environmental consequences. Car sharing is one way in which everyone can make a contribution towards protecting the environment and our quality of life. If people who routinely drive to work shared their journey just once a week it would take up to 20% of cars off the region’s roads. It also makes good financial sense and reduces wear and tear on your car – and on the driver! So why not celebrate Liftshare week this year by giving car sharing a try and join the thousands of drivers who have already discovered the benefit? It’s free, it’s fun and it could save you money into the bargain. For further information about SEStran’s work, visit our website at www.sestran. gov.uk *Follow the Car Share Weeks celebration on Twitter with #twosday

Win a sat-nav – or go to the panto! This year SEStran are running a competition for new and existing members in partnership with Forth 1 Radio. Tune your dial to Forth 1 during Liftshare week and if you can guess what journey presenter Grant Stott is taking, you could win a state of the art sat-nav, or a family ticket to see Grant starring in this year’s Christmas Pantomime – Aladdin - at Edinburgh’s Kings theatre . Entries must be in by the end of Liftshare week on 12th October. Find out more at www.sestran.gov.uk or on www.forthone.com

October/November 2014

REDUCING WASTE, CARBON AND COSTS.

“I am really impressed with the whole service that Changeworks Recycling offers; there is so much communication! It is such a prompt and fantastic service that they provide!’’ Alzheimer Scotland

Over 80% of all waste generated within an office environment can be recycled presenting a huge opportunity for you to reduce your waste costs! Receive a complementary waste audit and see how we can help your business. To book your FREE waste audit call 0800 694 0158 or email INFO@CHANGEWORKSRECYCLING.CO.UK

FEATURE: GREEN VISION

ADVERTORIAL

Treating Waste as a Resource – The introduction of the Waste (Scotland) Regulations In January of this year the introduction of the new Waste Regulations fundamentally changed how Scottish businesses present their waste. It’s no longer acceptable to send recyclable material to landfill. Plastic, glass, paper and card must be collected separately from food and non-recyclable waste. The Regulations represent a significant milestone in Scotland’s journey to build the circular economy and become one of the most resource efficient economies in Europe. Zero Waste Scotland estimate that the average cost of waste disposal is now 4-5% of annual turnover, and up to 10% in some cases. Source: Measuring to manage: the key to reducing waste costs. The new waste regulations are an opportunity for your business to review the way it manages waste and reduce waste, carbon and costs. By applying the waste hierarchy, resource use is minimised, valuable resources are not disposed of in landfills, and waste is sorted into separate streams for reprocessing, leaving only limited amounts of waste for

mixed waste treatment, energy from waste and landfill. Waste is treated as a resource. Separate collection means waste stream specific separation. That is to say, a separate container is required for each dry recyclable and the subsequent handling must be sufficient to maintain that separation through the management chain.(DUTY OF CARE – A CODE OF PRACTICE 2012, P. 28). Separate collections ensure the high quality of the materials recycled is maintained promoting the circular economy. Michael Apter from Paper Tiger knew the introduction of the Waste Regulations would be good for business “It’s always been our ethos to minimise waste and recycle as much as possible, however during the run up to Christmas in 2012 I knew we could do more with the amount of waste we were having to dispose of. I resolved to let the new Waste Regulations be the catalyst to look at how we could recycle even more and minimise our waste”.

Protect your Confidential Data SERVICES WE OFFER • Confidential Data Shredding • Product Destruction • On-site and Off-site Destruction • Scheduled Services • Ad Hoc Services • Secure Disposal • WEEE Disposal (Computer Destruction and Hard Drive Shredding) • IT and Media Destruction • Recycling

Call Shredall now for a FREE ONSITE QUOTE

0845 3302330 www.shredall.co.uk

October/November 2014

CHAMBER NEWS

Tuesday 4 November 2014 Edinburgh International Conference Centre Join us at Scotlandâ&#x20AC;&#x2122;s premier property event

Learn from the unique insights of our expert speakers Network with key industry influencers

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CHAMBER NEWS

with...

money saving tickets frequent departures luxury leather seats free wi-fi access air conditioning at-seat power points

August/September 2014

GETTING STARTED

Name: Olivia McLaren Business name: Olivia McLaren Ltd Start up date: 29/7/2014 Website: www.mclarenltd.com Q1: Tell us a bit about your business? It is a boutique foreign law practise focused on providing U.S. immigration law advice and support to businesses and individuals.

Q2: What gives your business ‘the x-factor’? There is a dearth of qualified U.S. immigration law advisory services in Scotland, and I hope to fill the void.

Q3: What motivated you to set up in business for yourself? Years of successful practise in a high-stakes environment gave me the confidence, and moving to Edinburgh presented the opportunity.

Q4: What do you like most about working for yourself?

Q5: What has been your greatest business success to date? Being retained and/or consulted by other immigration lawyers based on my skills and knowledge.

Q6: What has been your lowest moment? Realising the coffee is not actually free. Also, realising that I need to pace myself or I’ll run out of steam.

Q7: In terms of business achievements, where do you want to be within the next 5 years? I would like to be robust enough to employ staff to assist with the administrative tasks entailed in the business.

Q8: What would be your top tip to someone thinking of starting up their own business? Write a detailed 3- to 5-year business plan to assess the viability of your idea and to stay focused.

Owning my time. And the free coffee.

NEW MEMBERS Action Coach

Eskimo Designs Ltd

Profitable Creative Marketing LTD

AGL Wealth Management Ltd

Geoghegans, Chartered Accountants

Reed & Mackay Travel Limited

Beckett Hanlon Worldwide Property Franchise

GTG Edinburgh

Run Edinburgh Ltd

International Bridge

Shaw Trust

Juliette Burton (Self Employed)

Sundial Properties (Gilmerton) Limited

Landmark Press

The Edinburgh Clinic

Cancer Research UK

LDC (Managers) Limited

Thinredline Products

Capital Credit Union

Mazars LLP

TSB

Cobalt Water Ltd

Opulent Catering

Turkish Airlines

CPL IT Services Ltd

PHP Lettings (Edinburgh Central) Ltd

Zackra Consulting Services

Edinburgh Cyrenian Trust

Princes Street Suites (Redefine BDL)

Bellgeo Enterprises Limited Campbell Smith LLP

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GOING INTERNATIONAL

Barriers Remain to Scotland’s International Ambitions Scottish Chambers of Commerce has published the results of a key international trade survey, looking at the obstacles facing existing and potential Scottish exporters. By identifying the challenges facing businesses in Scotland, views on both the domestic market and the international market were gathered. A total of 372 businesses responded to the latest survey, which shows Scottish businesses are ambitious with their growth plans but exporting remains a key barrier. Liz Cameron, Chief Executive, Scottish Chambers of Commerce said, “The hard work of Scottish businesses is shining through as Scotland’s economy gives us positive signals; orders are increasing, employment is on the up and overall, businesses are more optimistic about the future of their business. “Although Scottish businesses have ambitions to increase domestic growth (89%), the survey indicates that we are reliant on Scotland’s home market. In order to sustain growth and create new opportunities, we have to be outward-looking but it’s clear that we are not doing enough to create a sense of

confidence amongst the business community to export internationally. “Scotland’s business community need to be better informed that global markets want to buy the products and services we have to offer, particularly as a majority of businesses who responded (65%) felt they did not have the right products/services to offer international customers. This is not just a Scottish issue, businesses across the UK are experiencing similar barriers to exporting. “If we are serious about stimulating growth and seizing international opportunities for the Scottish economy, we must tackle these barriers head-on. We need Scottish and UK Governments to support private sector led initiatives which will drive businesses to think global. Already, the numbers of businesses who are exporting outside of the UK have increased as a direct result of Scottish Chambers of Commerce’s Business Mentoring Scotland programme. It is time to gather pace and recognise the pivotal role of Chambers of Commerce in creating an Exporting Scotland.”

Europe Direct EUROPE DIRECT Information Centre Edinburgh is based within the Edinburgh Chamber of Commerce, centrally located at 40 George Street, Edinburgh, EH2 2LE. We are part of a network of 500 Europe Direct Information Centres across the EU. Europe Direct is a public information service which acts as an interface between the EU and its citizens at a local level. It aims to raise awareness of European Union institutions, policies, programmes and funding opportunities. If you are in business and have aspirations to expand into new markets or get fresh ideas, Erasmus for Young Entrepreneurs could be for you.

Are you thinking of starting your own business, or have you recently done so? Erasmus for Young Entrepreneurs is a crossborder exchange programme which gives new or aspiring entrepreneurs the chance to learn from experienced entrepreneurs running small businesses in other participating countries. The exchange of experience takes place during a stay with the experienced entrepreneur, which helps the new entrepreneur acquire the skills needed to run a small firm.

The host benefits from fresh perspectives on his/her business and gets the opportunities to cooperate with foreign partners or learn about new markets and the stay is partially funded by the European Union. Whether you are a new or highly experienced entrepreneur, the programme can offer strong added value to your business: possible benefits include exchange of knowledge and experience, networking opportunities across Europe, new commercial relations, or markets abroad.

Who can participate? New entrepreneurs, firmly planning to set up their own business or have already started one within the last three years; Experienced entrepreneurs who own or manage a Small or Medium-Sized Enterprise in one of the Participating Countries. Need further information? Contact the Erasmus for Young Entrepreneurs Support Office. Email - support@erasmus-entrepreneurs.eu Web - www.erasmus-entrepreneurs.eu

October/November 2014

ADVERTORIAL

Never a better time to visit London There has never been a better time to travel from Scotland to London with a record number of British Airways flights from Edinburgh and low all inclusive fares. There will be a total of 27 return flights a day with British Airways between the two capital cities, with 11 of those flying direct to London City Airport, right in the heart of the Docklands and the closest airport to London city centre. As well as excellent commercial and leisure facilities right on the doorstep, there is also a quick and easy transport infrastructure linking the airport with the city via Docklands Light Railway and London Underground. With easy access to London’s financial centre Canary Wharf and its wealth of shops, restaurants and bars, plus the close proximity to Excel, London International Conference Centre and the world famous O2 Arena at Greenwich, both business and leisure passengers can appreciate the benefits of flying into City Airport. As well as a quick and easy commute into central London, travellers also have the choice of a more traditional journey down London’s famous river on a modern new Thames Clipper boat. These river buses drop off and pick up from several piers in East London and transport passengers down the Thames to some of the most popular tourist spots like London Bridge, the London Eye and Chelsea Harbour.

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There still plenty to see and do within the immediate Docklands area, with art galleries, museums, bars, restaurants, pop up bars and art exhibitions, as well as the Docklands Museum, with its reconstructed London streets of old and a slice of river history, and the world famous Brick Lane, housing some of the city’s quirkiest shops, bars and museums. The legacy of London 2012 remains with the magnificent stadium at Queen Elizabeth Olympic Park and Westfield, which is close by at Stratford City, and is one of Europe’s largest urban shopping centres. However, for Scottish customers who are just passing through London and want to travel further afield, the well-timed Edinburgh flights also connect with British Airways’ extensive schedule of European and international destinations from London City. There are twice daily flights to New York as well as a host of business destinations like Dusseldorf and Geneva, popular leisure destinations like Majorca, Malaga and cultural centres like Florence and Granada.

Customers have a quick and easy journey through London City Airport – with hand baggage it takes just 15 minutes to get from kerbside to airside. One way all inclusive hand baggage only fares to from Edinburgh to London City start from £39 and are available to book on www.ba.com/edinburgh British Airways Holidays also offer some great deals for people visiting London from Scotland. Two nights at the 4* Aloft, next to Excel, start from £179 per person, including bed and breakfast and return flights from Edinburgh to London City. Two nights at the 4* Hilton Docklands are available from £199 per person, also including bed and breakfast and return flights from Edinburgh. For reservations visit ba.com or call 0844 493 0758.

A full list of onward destinations is available at www.ba.com/londoncity

be a PR

superhero… be everywhere find out more at

www.be-everywhere.co.uk

It makes very good business sense to look after your staff and create a stress free, healthy working environment for them and with them. Mental health issues cost the UK between GBP 70 and 100 billion every year, or roughly 4.5% of GDP, resulting in lost productivity at work, benefit payments and health care expenditure. Since 2009, the number of working days lost to ‘stress, depression and anxiety’ has increased by 24% and the number lost to serious mental illness has doubled. This is a phenomenal concern, in terms of financial cost, statutory obligation and social responsibility. On the 9th Sept 2014, CMO Professor Dame Sally Davies made 14 recommendations to improve public mental health services. [1] She reinforced the figures I’ve quoted and said “employers can make a significant difference to the health of their staff. They can make it by actually talking about it, knowing how their staff are, whether they have ill health, supporting them by giving them flexible working if they need it and by reducing stigma.” Dame Sally also said that if an employee was off sick, an employer could call them up “sensitively, talk to them, and help them get back to work earlier”. Our mission is to reduce lost working days, through supporting your management and HR Department by offering you specialist assistance to support staff with stress related issues, ideally by prevention and intervention at a much earlier stage. By back-tracking months before that critical stage and working with your EAP and Occupational Health Services we can minimize the impact and highlight your image as a caring, socially responsible business, while reducing the disruption and financial burden of lost working days. There is no conflict between care and cost saving, the reverse, integrated specialist assistance at an early stage saves people and money. [1] http://www.bbc.co.uk/news/health-29116354 & https://www. gov.uk/government/publications/chief-medical-officer-cmoannual-report-public-mental-health

Design • Branding • Marketing • Web

Catherine Eadie Director www.mhscot-consultancy.co.uk catherine@mhscot-consultancy.co.uk uk.linkedin.com/pub/catherine-eadie/36/976/53/

Unit 6b, Floor B, Milburn House, Dean Street, Newcastle upon Tyne NE1 1LE

@MHScot_Consult

Tel: Nick on 0845 8842337 or Iain on 0845 8842334

October/November 2014

CHAMBER TRAINING

Transporting e-Commerce Getting delivery right to e-Commerce customers is key to building a successful on-line business. In 2014 920m packages will be sent by UK e-tailers from 888m orders placed on-line. Delivery volumes are expected to grow by 20% year-on-year. Whilst driving visitor traffic to your website and optimising the sales process are crucial parts of e-Commerce, without effective and efficient delivery of your goods, you will have unhappy customers and little repeat business.

Top 6 Shipping Considerations 1. Offer free shipping, or free when an order is over a certain value. 2. Make sure that shipping costs are clearly stated and are transparent: One of the main reasons for not completing an on-line purchase is that unexpected shipping costs appear.

4. Manage customer expectations: state estimated delivery date and keep customers informed about delivery status via email, on-line tracking and text updates. 5. Provide an easy returns process for returns and refunds. 6. Ensure that you comply with the 2014 EU Consumer rights directive. This includes updating delivery information, cancellation terms and returns & refunds policies.

Get shipping right and your customers will keep coming back. Get it wrong and they won’t buy again. Julian Blake is Director of PFB Digital and delivers our E-Commerce series of 3 half day training courses at Edinburgh Chamber of Commerce: • Monday 3rd November Planning e-Commerce • Monday 10th November Building e-Commerce • Monday 17th November Managing e-Commerce

Julian Blake Director of PFB Digital

All our up and coming courses can be viewed on our website: www.chamberbusinesssolutions.co.uk For further enquiries to book a place email us training@edinburghchamber.co.uk or call 0131 221 2999 Option 3

3. Provide flexible delivery options such as standard, express and next day delivery.

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CHAMBER TRAINING

Training Course Calendar Tuesday 7th October 2014 09.30 – 16.30 Operational Excellence: How to Design and Implement a Continuous Improvement Culture for your Business

Thursday 6th November 2014 09.30 – 16.30 Finance for Non-Finance Managers: How to Understand and Speak with Confidence About Financial Issues in Your Business

Wednesday 8th October 2014 9.30 – 16.30 Negotiating: How to Negotiate and Achieve the Right Deal for You and Your Customers

Friday 7th November 2014 9.30 – 12.30 LinkedIn for Business Development

Friday 10th October 2014 09.30 – 12.30 How to Create a Social Media Strategy & Content Plan Tuesday 14th October 2014 09.30 – 12.30 Growing your Business Visibility on Google, An Introduction to SEO & Google Adword Wednesday 15th October 2014 09.30-16.30 Difficult Situations: How to Deal With Difficult Customers and Staff Effectively and Confidently Friday 17th October 2014 09.30 – 12.30 Twitter and Blogging for Business Wednesday 22nd October 2014 09.30 – 16.30 Networking: How to Build Great Business Relationships and Enjoy Meeting Strangers Friday 24th October 2014 09.30 – 16.30 Sales Skills: How to Enjoy and Get Great Results When Selling Face-to-Face or by Telephone Friday 31st October 2014 09.30 – 12.30 Google+ & Facebook for Business Monday 3rd November 2014 09.30 – 12.30 Planning e-Commerce: Successfully investing in on-line business Monday 3rd & Tuesday 4th November 2014 09.30 – 16.30 Managing Change; Enabling Organisational Transformation Wednesday 5th November 2014 09.30 – 16.30 Leadership: How to Lead, Manage and Coach Your People to Success

Monday 10th November 2014 09.30 – 12.30 Building e-Commerce: Developing your on-line shop

Tuesday 11th November 2014 09.30 – 16.30 How to Write Compelling Web Content

Wednesday 12th November 2014 09.30-16.30 Introduction to Project Management: How to Plan, Manage and Close Successful Projects

Thursday 13th November 2014 09.30 – 16.30 Winning Presentations: How to Speak in Public with Power, Passion and Confidence

Monday 17th November 2014 09.30 – 12.30 Managing e-Commerce: Controlling and growing your on-line business

Wednesday 19th November 2014 09.30 – 16.30 Time Management: How to Get More Done in Less Time

Thursday 20th November 2014 09.30 – 16.30 How to Increase your Leads and Sales Online

Wednesday 26th November 2014 09.30 – 16.30 Process Mapping: How to Create Process Maps and Improve Your Business Processes

Thursday 27th November 2014 09.30 – 16.30 Digital Marketing

To book please contact us the training department on 0131 221 2999 option 3 or email: training@edinburghchamber.co.uk www.chamberbusinesssolutions.co.uk

October/November 2014

ADVERTORIAL

Edinburgh Gang Show Productions Limited Our Mission:to make a positive difference in young people through their participation in creative arts activities. Edinburgh Gang Show is the biggest annual theatrical show starring young people in the UK. With a cast of over 300 young people aged between 8 and 25 years old the long established show follows a well-recognised format of variety theatre set within a modern context. Performing annually since 1960 the Edinburgh Gang Show has become one of the most popular events at the Kingâ&#x20AC;&#x2122;s Theatre with members of Girlguiding and Scouting showcasing their creative talents to audiences of over 6,000 people every November.

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Our young people can become involved in a range of activities including auditioning, rehearsing and performing in both acting and musical roles, or in helping pre-show as active members of our talented company wardrobe team, or in assisting with building scenery but most importantly in supporting each other. These activities also play a critical part in preparing young people for working life and their role in society in later years. Our young people gain skills and abilities such as problem solving, effective team working, creativity, self-confidence, practical skills in

theatre art and in presenting themselves to the public on the professional stage. The cost of annually staging Edinburgh Gang Show is now in excess of ÂŁ70,000 and as a company and registered Scottish charity we are continually looking at ways to work in partnership with other national and local organisations and businesses to find creative ways to raise funds alongside supporting these organisations with their own social responsibility objectives to bring their values and aspirations alive in an innovative way.

If you are interested in working with us to support these young people in their journey you can do this in a number of ways:

All those who sponsor or support the show will have their name mentioned in our annual souvenir programme.

• Sponsor a number of seats at £15 per seat. These can either be for staff of your company or allocated to a local charity of your choice.

We cannot put a price on the personal reward you will get through being involved or simply watching the show.

• Providing advice or support to our volunteer Management and Business Committees or to the Board of Trustees of Edinburgh Gang Show Productions Limited. • Sponsor a costume. We can let you know what the themes are for our next production and the number of young people involved along with the likely cost. We make most of the costumes ourselves and purchase others as needed. You could sponsor all or some of the costumes for a particular theme or for the entire show. • Join the Edinburgh Gang Show community by becoming an Individual or Corporate Member of EGSPL – this costs annually £20 per person and for this you will receive: • A ticket to the Thursday night show in an area reserved for members

• An invitation to the after-show members’ reception following the Thursday evening performance where you will have the opportunity to meet with production team, the senior cast members and the crew. • Updates on what is happening • An invitation to the Company Annual Review together with voting rights on decisions that will affect the ongoing development and future of the company and Edinburgh Gang Show

The 2014 Edinburgh Gang Show will be performed at the King’s Theatre from Tuesday 18 – Saturday 22 November with evening performances commencing at 7:00pm with a Saturday Matinee at 2:15pm. Tickets are available from the King’s or Festival Theatre Box Offices (0131 529 6000) If you are interested in finding out more please make contact with our Business Support team: Edinburgh Gang Show Productions Limited 23 Montrose Way, Dunblane, FK15 9JL Tel: 01786 822942 E-mail: egspl.finance@btinternet.com

• Advertise and promote your company in our show programme or via links on our social networking sites.

October/November 2014

BE THE BEST

Inspiring Talent, Starting With An Organisational Talent ‘Audit’ By Bryan Leslie Abacus Coaching How do you inspire, and get the full benefit from, the wide variety of talents in your organisations? This is a question that leaders and business owners throughout the world are searching for an answer to. In this article, Bryan Leslie, Managing Director of Abacus Coaching Ltd, explains how a Talent ‘Audit’ can help you understand the talents you require and have now, as well as identify any talent gaps, and become aware of some of the talented people you are at risk of losing. “How do you identify talent”? asks Bryan. “Do you run a talent competition? Do you ask people what their talents are? Do you just wait and see if any talent appears and then try to nurture it? You could do all of these, and more, but the best place to start is with a ‘Talent Audit’. This is a crucial part of an integrated organisational talent management process.

“Begin your Talent Audit by getting clear on exactly what talents your organisation needs, both now and in the future. Think beyond responsibilities, objectives and competencies for existing roles; start to think about the talents your customers and markets desire. Once you’ve got this clarity, identify where you have the required talents now, and where the talent ‘gaps’ are. With talent gaps, decide to recruit for the missing talents, develop your existing people for them, or change processes or operations to accommodate them. “A Talent Audit will also identify some talent ‘surpluses’ that you have access to, but don’t see a need for, and therefore aren’t utilising. This will highlight some people you are at risk of losing; after all, just because you don’t see a need for their talent doesn’t mean other organisations aren’t willing to recruit your people so they can make use of them.”

GET WITH IT

Details of how to implement talent management, and use Talent Audits are included in the Chamber’s Transformational Business Leadership training programme that commences in January 2015. For more information on this programme, please contact the Chamber Training and Development team on 0131 221 2999 www.chamberbusinesssolutions.co.uk

By Bill Magee Scottish Business Technology Writer of the Year

Talent in the Digital Workplace Just what does it take to spot and nurture talent in the digital workplace? One view described as the ‘real trick‘ in the search as a start-up is to be honest about your own competency deficits and seek out that individual who challenges you and your company. This was the key message from a keynote at a Scotland House/Informatics Ventures event staged during the Commonwealth Games by John Innes, former chief executive of the Amor Group. He said that as we all emerge from one of the longest recessions in living memory the main challenge for start-ups now is the quest to get the best staff.

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The good news is that a support eco-system put in place by the Scottish Government over the last decade or so is starting to pay dividends. His words of wisdom coincide with the launch in Edinburgh of a new start-up ecosystem StartEDIN - that co-founding partner James Varga said places the high demand for skills at the top of its agenda - backed up by investment to ensure they are taken to the next level. Meanwhile, Socitm Scotland 2014 - the Society of Information Technology Management - at Dynamic Earth was all about celebrating Top Talent especially those individuals leading the transformation of digital vision to value.

So, plenty to go at to help ensure we’re all properly equipped on the hi-tech skills side to help ensure that Scotland is an attractive place in which to do business.

IN THE SPOTLIGHT

Company name: LUX Assure Limited Who? Jenny Young, Chief Operating Officer Website: www.luxassure.com What were you doing between 10 and 12 this morning? Morning priority meeting with the team, caught up with emails that have come in during the past couple of days (I work part-time), catch-up meeting with one of my direct reports and checked a client report to allow release approval. What do you see as your job’s biggest challenge? Allocating resources to jobs when there is constant change in terms of dates / client requirements. What do you consider your biggest business triumph? Receipt of £3.25m of investment to transform the business from a technology development house to an oil and gas service provider last year. Do you have any money-saving business tips? Take care to select quality suppliers and service-providers. If you rush this process or select just on the basis of cost, you are likely to spend a lot more in the longer term. What do you believe are the 3 key stages on your career ladder? I started as a Project Scientist, the first non-Director appointment for a small Biotechnology start-up company. I progressed to Project Manager within that company and later, moved to Operations (firstly as Operations Manager and later to Chief Operating Officer). I have work for LUX for 6 years and during that time the company transitioned from a life sciences company to an oil and gas service company which has allowed me to learn a lot about this new industry on the job. Where do you stand on work/life balance? I think it is very important to get the right balance between work and home / social life. I became a Mum for the first time in 2011 and returned to work, 3 days a week. I am finding this a good balance at the moment. Although I find it a challenge managing my role on a part-time basis, I do feel it is important to have the opportunity to be able to spend time with

my son whilst he is little and am very grateful that LUX has been able to support my decision to work part-time. What do you like to do on your spare time? I like to spend time with my family, taking my little one to activities and now he is past the baby-stage I enjoy organising craft / baking activities with him at home. I also really love organising social events, putting some of the skills I have learnt through my job into practise in my social life. What qualities do you need to see in your employees? In a small company it is essential for all employees to be proactive and to take responsibility for anything that comes up, not just things that come under their direct remit. We encourage staff to challenge ideas and conventional thinking and take part in respectful debate with one another. In business, is it more important to be liked or successful? Both of these things are important to me, though my natural tendency is to want to be liked. I have learnt over the years that this isn’t always possible in a management position though and it is more important to ensure you are fair and respectful of others.

What is the one piece of advice you would give to others trying to reach the top? Take the time to consider your career development and where you would like to be in 5-10 years. Don’t be afraid of switching your career plan / industry as you develop. What you want to do in your early twenties could be quite different later on once you have more experience of the working world. Who is your hero? Jane Austen Any business (or other) projects you would like to plug? Crossmatch – an excellent small recruitment agency for office staff. Corporate Traveller – a very helpful travel agency. Other than your current position, what would be your dream job? A judge on “The Great British Bake-off” Who (living or dead) would you invite to a fantasy dinner party? Richard Branson, Mary Berry, Brian Blessed, Stephen Fry Outside of business, what is the most important thing in your life? My family. My son is 3 years old now and amazes me every day (as well as exhausts me with questions and demands!).

October/November 2014

Chest Heart & Stroke Scotland Chest Heart & Stroke Scotland

Would you like to help your staff achieve healthy goals? Would you like toWe’ll help take your care staff achieve of it! healthy goals? We’ll take care oftheit!benefits? What are

The Health Promotion Scheme is an exciting new partnership aimed at businesses across central Scotland launched by Scotland’s Health Charity, Chest HeartPromotion & Stroke Scotland The Health Scheme(CHSS). is an exciting new partnership aimed at businesses across central Scotland launched by Scotland’s Health CHSS Advice & Support and Fundraising departments have joinedCharity, forces Chest Heart Stroke Scotland (CHSS). to deliver an & innovative programme, combining blood pressure screenings

with assessments and a departments choice of interactive activities from CHSSindividual Advice &lifestyle Support and Fundraising have joined forces our team of Promotion Specialists. to deliver anHealth innovative programme, combining blood pressure screenings with individual lifestyle assessments and a choice of interactive activities from What’s offer? our team of on Health Promotion Specialists. Blood pressure screening and lifestyle assessments What’s on offer? As well as checking blood pressure levels for staff, our Health Promotion Specialists will offerscreening individual lifestyle assessments to raise awareness of risk Blood pressure and lifestyle assessments factors provide blood advicepressure on how to reduce theseour byHealth makingPromotion healthier As welland as checking levels for staff, lifestyle choices. Specialists will offer individual lifestyle assessments to raise awareness of risk factors and provide advice on how to reduce these by making healthier Interactive workshops lifestyle We havechoices. fun and engaging sessions to equip staff with important healthy lifestyle messages. Interactive workshops We have engaginghealth sessions to equip staff with important healthy Supportfun forand staff-run promotion activities lifestyle messages. Further resources can be provided to support your staff to run their own regular health wellbeing groups. Support for and staff-run health promotion activities Further resources can be provided to support your staff to run their own regular health and wellbeing groups.

I enjoyed the fact that I could get a blood pressure I enjoyed the fact check without making an that Iappointment could get a blood pressure and waiting at check my GPwithout outside making of workan hours appointment and waiting at my GP outside of work hours

Participation in the scheme can help meet staff health and corporate social What aregoals the responsibility for benefits? your business. It’s been shown that through investing in the health in and of employees, benefit by seeing Participation thewellbeing scheme can help meet businesses staff health and corporate social an increase ingoals staff productivity and morale, as well as athat decrease staff responsibility for your business. It’s been shown throughininvesting absence and and turnover. in the health wellbeing of employees, businesses benefit by seeing an increase in staff productivity and morale, as well as a decrease in staff absence and turnover.

In Scotland:

• 1 in 10 people is living with chest, heart or stroke illness In1 Scotland: • in 3 people have high blood pressure 1 in 1045people is living with chest, heart or stroke illness • Every minutes someone has a stroke 1 in 3 45 people havesomeone high blood • Every minutes haspressure a heart attack • Every 45 minutes someone has a stroke • Every 45 minutes someone has a heart attack

How you can get involved?

In return for this service, you can work in partnership with us to raise funds How you canliving get to support people withinvolved? chest, heart and stroke conditions across Scotland. Ideas In return for thisinclude: service, you can work in partnership with us to raise funds to support people with‘Charity chest, heart stroke conditions across • Choosing CHSSliving as your of theand Year’ Scotland. Ideas include: • Organising fundraising events in your workplace ChoosingCHSS CHSSfundraising as your ‘Charity the Year’ or as corporate teams • Entering events of – individually Organising payroll fundraising events in your workplace • Promoting giving Entering CHSS events – individually or as corporate teams • Encouraging stafffundraising to volunteer for us • Promoting payroll giving • Encouraging staff to volunteer for us To find out more visit www.chss.org.uk/healthpromotion To call findGeorge out more visit or Laura Hastings or Grierson www.chss.org.uk/healthpromotion on 0131 225 6963 or call George Grierson or Laura Hastings on 0131 225 6963

60 SECONDS

Name: Valerie Mentiplay Company Name: DoubleTree by Hilton Edinburgh City Centre Website: www.doubletreeedinburghcity.co.uk Q In five words or less, what do you do? A Develop hotel’s commercial business. Q How long have you been a Chamber member?

A The Hotel has been a member since before my time here so not exactly sure. 3 year plus anyway.

Q Why did you join? A The networking events and meeting local businesses.

Q What services do you use? A The Networking. Q What’s the best business/benefit you have won through the Chamber? A We are delighted to work in partnership with the Chamber and host some of the great networking events. We are also pleased to offer a discount on accommodation to members.

Q Are there any additional services or information you’d be particularly interested in? A I think the mentoring is a fantastic service that some of our team members would benefit from.

Q If you were telling another business person about the Chamber, what’s the first thing you would say? A It’s a great organisation with a fantastic helpful team. The networking events are an easy and enjoyable way to connect with a range of people and businesses. I would recommend anyone to join.

Q Where do you read your copy of Business Comment?

A I enjoy browsing the magazine at my desk.

Client Team expansion plans Legal firm Gillespie Macandrew has recruited three specialists to join its expanding Private Client team. Agnes Mallon has been appointed as Legal Director and brings a wide range of legal expertise. Agnes will focus on trusts and tax planning for individuals and use specialist skills to advise on contentious and complex executry matters. Agnes will continue to develop relationships with financial intermediaries. Lianne Lodge joins as an Associate, specialising in advising elderly clients and their families. A member of Solicitors for the Elderly, she will continue to focus on this area of law having co-authored a book on the subject, “The Elderly Client – A Practical Guide”.

Brendan Kelly has been appointed as a Tax Manager. Brendan will be focussing on expanding the firm’s tax compliance services for individuals and is working on new products to help make clients’ lives easier in relation to dealing with tax issues. Elspeth Paget, Head of Private Client at Gillespie Macandrew, comments: “These important additions to our team build on our expansion plans for the private client and

tax sectors. We are investing in developing our services with a client led proposition to ensure that we respond to our clients’ needs in a manner that works for them. Agnes, Lianne and Brendan will all play an integral part in developing this improved service and expanding the services of the firm.”

October/November 2014

ADVERTORIAL

From dirt to data

400 years of registering Scotland’s land Registers of Scotland (RoS) is the non-ministerial government department responsible for compiling and maintaining Scotland’s 17 public registers of land, property and other legal documents. These registers range from the most recent addition to RoS – the Crofting Register – to the historical Register of the Great Seal of Scotland. The largest registers held by RoS are the Land Register of Scotland, and the General Register of Sasines. The latter – also known as the Sasine Register – dates back to 1617, making it the oldest public land register in the world. This historical register contains a list of deeds describing each property or piece of land and has been hugely significant in protecting the rights of Scottish land and property owners since the 17th century. The Sasine Register is gradually being replaced by the Land Register, which was introduced in 1981. It provides a definitive statement as to the owner of the property, any charges over the property, the property rights and title conditions affecting the property and it shows the legal boundaries of registered properties against the backdrop of the Ordnance Survey map. On 8 December 2014, the biggest change in conveyancing legislation in a generation will come into force. This is because of the Land Registration etc. (Scotland) Act 2012 (the 2012 Act), which reforms and restates the law on the registration of rights to land in the Land Register so that it is more closely aligned with property law. Most of the changes brought about by the 2012 Act will not affect the general public. Instead, it will affect solicitors working in land and property, as well as the way RoS works with them. To prepare our stakeholders for the coming changes, we have teamed up with the Law Society of Scotland to host a series of workshops in a roadshow that covers the length and breadth of the country. With nearly 1600 solicitors attending, the workshops give practical guidance on the changes coming into force on 8 December. This is supported by our dedicated 2012 Act site: www.ros.gov.uk/2012act The new legislation will enable the Land Register to become much more digitised. At

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present some 5% of our applications are sent to us digitally; that figure will rise to around 25% come December and the legislation paves the way for further changes to the conveyancing and registration process to enable yet more application types to be submitted on-line. At the same time we will move to digital channels for the provision of register information thereby speeding up the process, making information more accessible and reducing costs. These changes come as part of our commitment to make the information we hold as easily accessible as possible.

Official statistics and data The Land Register records every sale and property transfer in Scotland, including those that do not involve a mortgage. This means that our statistics offer the most complete picture of the property market in Scotland. Our quarterly house price figures are classified as official statistics, and are produced in line with the Code of Practice for Official Statistics. We also produce a ten-year report, which uses these statistics to look back at the Scottish property market over the last decade. Registers of Scotland’s business development team provides a range of data products and services containing information about land and property transactions and statistics in Scotland. We are always happy to review requests for customised data that can benefit your organisation. More information on this can be found on our website.

Land Register completion One of the benefits of the 2012 Act is that it provides a statutory framework for completing the Land Register, which Scottish ministers have invited us to do in 10 years,

including registering all public sector land within five years. This will mean that, for the first time, everyone will quickly and easily be able to see exactly who owns Scotland. We are currently running a consultation on completion of the Land Register, which closes on Tuesday 4 November. Make sure you have your say at www.ros.gov.uk/consultation

Customer service centres We have two customer service centres – one in Edinburgh, and the other in Glasgow. Our Edinburgh office was opened by First Minister Alex Salmond in September last year after an extensive refurbishment, and is now not only

The official opening of the refurbished Meadowbank House in Edinburgh.

home to one of our customer service centres, but also to an exhibition that highlights the history of RoS and the historical importance of the Great Seal of Scotland. Both Edinburgh and Glasgow centres provide our full range of services, and can be visited in person or by phone or email.

Keeper of the Registers of Scotland, Sheenagh Adams and Alex Salmond, First Minister of Scotland with the Great Seal of Scotland.

October/November 2014

Honour the ones who didn’t come home.

Help Erskine care for the ones who did.

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INSPIRING CONNECTIONS

As the nights begin to draw in, we are happy to report that here in the ECC Events Team 2014 has been our busiest ever summer! Without a doubt, the highlight of the past few months was The Annual Edinburgh Chamber of Commerce Summer Party, sponsored by UtilityWise. Having sold out for the second year in a row, over 80 delegates headed to the Royal College of Surgeons festival courtyard for a fantastic night of networking, food and drink on August 14th. Guests were treated to some surprise entertainment from Mercat Prezents. (See Photos) and even the rain managed to stay off for most of the night! Thank you to all who attended, UtilityWise for sponsoring and ABO Photography for being on hand to capture the evening. UtilityWise offer an exclusive range of products and services to reduce both energy consumption and associated cost in partnership with both the Edinburgh and British Chambers of Commerce. To find out more about saving money with UtiliyWise email: Rachel. Hockenhull@utilitywise.com. At the start of the summer we welcomed Ali Gayward, Commercial Manager from EasyJet

to yet another sold out “Inspiring Women in Business” lunch. Ali addressed members at the Waldorf Astoria about her story and journey to success. This series of events has proven to be so successful that we will be increasing the number due to demand for 2015, introducing different types of events into the calendar. Also in July the Events Team hosted the second “Rising Stars” event, a new series for 2015 aimed at young professionals under 35 who wish to grow their networks. On

Thursday 31st of July delegates headed to Revolution on Chamber Street where Craig, our mixologist dazzled with his cocktail knowledge and skills. All attendees were treated to a huge range of drinks, while being able to test their own skills and even compete against each other! “Rising Stars” end of year event takes place on Monday November 24th at Angels Share. Moving into August, as Edinburgh became alive with international visitors, we heard from Martyn Gray, CEO of Nairns on

October/November 2014

INSPIRING CONNECTIONS

International Trade and Ross Perth of the Edinburgh International Film Festival on Creative Marketing at our popular “60 Really Useful Minutes” series. We would like to say a special thank you to Experience English on George Street for providing superb venue facilities and supporting us as “60 RUM” continues to grow. This series comprises of short, sharp, punchy seminars aiming to give Chamber Members access to business critical information delivered by the most qualified speakers. The November session will be hosted by Grayling on the business essential topic of Reputation Management. Taking a break from the office, the ECC Golf Club headed to Muirfield for the second time this year. The golfers were gifted with a glorious day at one of the world’s most prestigious courses. The next and final golf outing on 2014 will be at Kingsbarns, sponsored by Cullen Property. Places are limited at this event so please visit the ECC website to book you and your staff members place.

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Topping off our record summer in terms of events, we enjoyed a networking dinner at the Voodoo Rooms and lunch with the DoubleTree Hilton. Each month we attend a different city centre venue for a relaxed meal giving Chamber members the opportunity to network and make new business connections. Chamber members also participated in a highly interactive session on Auto-Enrolment with our Partner in Enterprise Standard Life. Hosted at their stunning offices on Lothian Road, delegates heard from pension experts regarding the changes currently happening in the U.K. right now. These sessions are free to attend and we look forward to hosting another in early 2015. Looking to the new quarter, we welcome Lady Susan Rice as our Premier Series Dinner speaker at the Balmoral Hotel on October 27th. Premier Series Dinners are the highest level networking events we host, aimed at decision makers, Directors and CEO’s. Typically selling out please do not hesitate to book you and your staff members’ places at

this dinner. To request introductions on the night please contact your account manager. Our “High Flyers Club” in association with MBM Commercial continues throughout October and November designed specifically for high growth pipeline companies with 2 or more staff and a 100k turnover. Also, Chamber Catch Up continues every second Thursday at the Chamber Offices between 8-9am for just £5.00.

INSPIRING CONNECTIONS

FORTHCOMING EVENTS October Tuesday 7th Breakfast Connections: Michael Oâ&#x20AC;&#x2122;Leary, CEO Ryanair Wednesday 8th High Flyers Club with MBM Commercial Thursday 9th British Chambers Gatwick Event Tuesday 14th Networking Lunch at Fraser Suites Tuesday 21st Kingsbarns Gold Links Golf Outing Wednesday 22nd Behind the City: Ghost Tour of Edinburgh Thursday 23rd Chamber Catch Up - Chamber Office Monday 27th Premier Series Dinner - Lady Susan Rice Lloyds Banking Group

November

December

Wednesday 5th 60 Really Useful Minutes: Reputation Management with Grayling

Wednesday 3rd 60 Really Useful Minutes: Tendering for Contracts

Wednesday 5th High Flyers Club with MBM Commercial Thursday 6th Chamber Catch Up - Chamber Office Thursday 20th Chamber Catch Up - Chamber Office Monday 24th Rising Stars at Angels Share End of Year Event Thursday 27th Breakfast Connections: One year on with Ian Craig CE:Transport for Edinburgh (Lothian Buses) at the Ghillie Dhu

Friday 5th Inspiring Women in Business End of Year Lunch at the Waldorf Astoria

Thursday 11th The Edinburgh Chamber Christmas Party - The Glasshouse

For all event queries please contact Sian Downes, Events Manager on 0131 221 3194. sian.downes@edinburghchamber. co.uk or Genevieve McAreavey, Events and Marketing Executive gen.mcareavey@ edinburghchamber.co.uk

October/November 2014

MOVERS AND SHAKERS

Kirsty Joins Royal Ian shaping Botanic Garden growth for Kirsty Connell has joined CompanyNet Royal Botanic Garden Edinburgh as Fundraising Manager, where she will focus on growing and diversifying external charitable income. An experienced arts and heritage fundraiser, Kirsty joins the Botanics from IdeasTap, the Londonbased youth arts charity established by Saga heir Peter De Haan. Kirsty started her career as a political researcher in the Scottish Parliament, before moving into the charitable sector to join the fundraising team behind the £46 million redevelopment of the National Museum of Scotland. Heather Jackson, RBGE’s Director of Enterprise, said: “It’s great to have Kirsty on board and we’re confident she’ll help us develop, nurture and grow our levels of funding from existing and new donors”.

CompanyNet have recently been going through a period of growth, taking on double the number of staff in two short years. Iain McIntyre has moved from NHS Health Scotland, where he work closely together with CompanyNet to create their business improvement programme to modernise and transform business systems and processes before taking up the position as Director, Public Sector Engagement for CompanyNet. Iain has worked in IT in the public sector for 30 years, working with Manpower Services, Scottish Enterprise and most recently working as Business Improvement Programme Manager at NHS Health Scotland. Iain is expect to leverage his experience in large organisations to help CompanyNet accelerate its growth path and bring particular insights from the Scottish public sector to help shape future consultancy and service offerings.

End of an Era for International Focus for Andrew Paul Mitchell

More than the sum of the parts

Andrew McArthur has joined Barclays’ Corporate Banking division as International Corporate Trade Manager covering Scotland and Northern Ireland following two years in the organisation’s Business Banking team.

Paul Mitchell had been appointed as Head of Region for Boots UK in East Central Scotland. Based in Edinburgh, Paul is returning to his home city after leading the Boots business in North East England for the past two years.

The Scottish Union of Supported Employment (SUSE) represents supported employment agencies across Scotland, bringing together employers seeking new recruits and disabled people looking for work.

He brings nine years financial services experience to the role which will see him providing expert support to businesses trading overseas or looking to enter new markets as well as delivering bespoke international financial solutions.

With over 30 years experience in the business since joining as a pharmacist, he will be responsible for all aspects of customer and patient experience alongside people and financial leadership of the Boots regional team in Edinburgh, Fife and the Borders.

Andrew has worked across various sectors from oil and gas and engineering to healthcare and property, supporting some of Scotland’s largest PLCs. He is also a business banking mentor with the British Banking Association.

He is particularly looking forward to being reconnected to the retail sector in Edinburgh during a period of significant change in the industry and with further major redevelopment of the city on the horizon.

Rebecca Hammond has been brought in to head up SUSE’s new Big Lottery project ‘More than the Sum of the Parts’, supporting employers based in Edinburgh and the Lothian’s to take a more positive approach to disability, and to break down some of the barriers disabled people face in work. Rebecca worked in HR and Organisation Development in both the charity and private sector, before joining SUSE in June of this year.

B U SINE SS CO M M E NT IS AN E DINB U RGH C H AM B E R O F CO M M E RC E P U B L IC ATIO N. Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh EH2 2LE www.edinburghchamber.co.uk President: Alex Mcleod Chief Executive: Dave Birrell

EDITOR : Mayan Grace, Tel: 0131 221 2999 email: mayan.grace@edinburghchamber.co.uk

FEATUR ES EDITOR David Forsyth, Tel: 07887 955778 Email: david@benchmarkpr.co.uk

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CHAMBER NEWS

August/September 2014

Scotland’s future is prepared for work

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