Business Comment 45 by Distinctive Media Group Ltd

Technology and Innovation

FEBRUARY/MARCH2017

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Thinking about the change that’s coming

Introduction / Contents

Appointedd - an online booking system

Ctrip Announces Agreement to Acquire Skyscanner

Revolutionary Vision

ChamberHR - Are you making the most of it? 09 Feature: Talent and Skills

Appointedd - an online booking system

A virtuous cycle supported by Edinburgh’s Archangels

12|15

All in a day’s work for the engineers, scientists and clinical experts

Get Going

Your Membership Marketing Toolkit

Special Report: Technology and Innovation

24|27

Feature: Digital Focus/Cyber Security

29|33

Technology and Innovation

Secret of Success/New Members 34

Welcome to the magazine.

the positive role of public and private sectors in supporting financially and in other ways, and to other factors including high quality technology incubator spaces. It is worth recording that in Codebase, Edinburgh has Europe’s largest Tech incubator based here in the Capital.

60 Seconds 38

In this issue, we also hear that Edinburgh will host the Eurocities Conference in November 2018 which will bring leaders of the major European cities to our Capital. Interestingly this will be right in the middle of Brexit negotiations and will provide an important connection to Europe for Scotland. Andrew Kerr, Chief Executive of City of Edinburgh Council, recently presented to Chamber members and our report on his messages highlights that Edinburgh was also awarded UK Entrepreneurial City of the year 2016, City with most green space and FDI City of the Year – so something is most definitely going right.

Chamber Training

In The Spotlight

In this issue of Business Comment, we look at Edinburgh’s exploding reputation as a hub for technology businesses, a sector which at the moment employs in the region of 20,000 people in good quality jobs. Success stories, like Skyscanner, serve to help drive this cycle of success. Technology drives and supports more of our daily lives than we probably know, and that reliance is only set to grow. It is vital that we are fully engaged in this important business sector, and we are fortunate that our superb universities are of tremendous value in this regard. The technology sector has phenomenal growth potential and the universities are and will remain drivers of that growth. It is worth noting that the University of Edinburgh’s renowned School of Informatics produces more tech spin-outs than Oxford, Cambridge and Manchester combined – more than 400 businesses started up in the last 40 years. In the magazine David Ovens of pioneering business angels, Archangels, reflects on the strength of the supporting ecosystem for technology businesses which has been created in the Capital, and talks of the role of our universities, the access to funding, advice,

As we get fully into 2017 we should give some thought to the City Vision – Edinburgh 2050 and how we all, as a business community and as citizens should be supporting and contributing to the future prosperity of our City.

Ask The Expert

Partners In Enterprise 39 Chamber Awards/Get With It 40 Europe Direct Edinburgh 41

Inspiring Connections & Events

44|45

Movers & Shakers 46

Join Edinburgh Chamber of Commerce Our membership base is truly multisector, multi-scale and multi- national. As we develop our geographic reach, we continue to welcome new members who can enjoy exclusive benefits of being part of Scotland’s capital city Chamber of Commerce. We would be delighted to share with you the benefits of joining.

Liz McAreavey

Chief Executive, Edinburgh Chamber of Commerce liz.mcareavey@edinburghchamber.co.uk

Contact our dedicated membership team on 0131 221 2999 or e-mail leads@edinburghchamber.co.uk or join via our website

www.edinburghchamber.co.uk

Cover image Credit: Mile Gray Photography milesgrayphotography.com

Image of Liz McAreavey: Credit: Tuskite Photography

February/March 2017

CHAMBER NEWS

Appointedd - an online booking system Having been made redundant from my job as a magazine editor, the idea for Appointedd was born when I saw a gap in the market. I realised that, for a society that did everything else online, it was frustrating that we couldn’t book with small businesses online. When I spoke to my friends and colleagues, I found people agreed, and wanted to book all sort of services from independent businesses. So I started to build Appointedd - an online booking system that allows any type of business manage their diary online and take bookings from their customers via their website, Facebook page or even a software platform such as a call-handling system. The software also has a full business management platform so that small businesses can manage their entire operation on Appointedd. With only a proof of concept for the business, I was accepted into Entrepreneurial Spark, the fantastic (and free!) business incubator. This led to being featured on the BBC documentary The Entrepreneurs, which was one of the best, but most terrifying experiences of my life. TV cameras followed me as I had my first Appointedd sales call, and through various other rollercoaster moments, but it was winning one of the first ever Scottish Edge Awards that was my proudest moment to be filmed. I haven’t watched the documentary back since it was aired in 2013, but I know one day I’ll look back and cherish being able to watch John Swinney present me with my award and the £30,000 that allowed me to hire our first inhouse developer.

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Fast forward a few years and Appointedd has market leading online booking software. In 2016 we raised £595,000 investment, with investors including Skyscanner founder Gareth Williams. I was also super proud to win Investing Women’s AccelerateHER competition and be named the BWS Magazine International Growth of the Year. We work with lots of different companies, from salons to law firms, accountants to car valets - anyone who relies on appointments with their customers. Our partnership with Alliance Virtual Offices made our software available to serviced offices and business centres around the world and we’ve just closed our first deal with a PLC - a big step for a small company! As we’ve grown there have been a few lessons learnt and truths that keep us on track:

Growing through collaboration A lot of our international opportunities have come from partnerships, which has allowed us to punch above our weight. The

importance of partners and forging strong relationships with complementary businesses cannot be underestimated.

Innovation Being ambitious and bold in our approach to the technology we use has been an important part of our success so far. Our cross-timezone booking tools were extremely hard to build, but that single feature has opened up massive opportunities globally.

Surround yourself with the best people Your team will make or break your business, so putting the time and effort into finding the best fit is well worth it in the long run. And it’s not just your team, it’s also the organisations you join. I would recommend that all businesses consider joining their local Chamber of Commerce. We’ve had tons of support from both the Chamber and the other businesses in it - it’s a truly collaborative organisation. The events are amazing, and there’s lots of opportunity to do business with other members - what more could you want from an organisation! Leah Hutcheon, CEO, Appointedd If you have a lot of appointments in your business, why not give Appointedd a try. We offer a free two week trial and we are delighted to give Chamber members 20% off with the code ECC.

CHAMBER NEWS

Ctrip Announces Agreement to Acquire Skyscanner Shanghai, China, November 23, 2016 Ctrip.com International, Ltd. (Nasdaq: CTRP), a leading travel service provider of accommodation reservation, transportation ticketing, packaged tours and corporate travel management in China (“Ctrip” or the “Company”), today announced that it signed a definitive agreement with the majority shareholders of Skyscanner Holdings Limited (“Skyscanner”), a leading global travel search site headquartered in Edinburgh, the United Kingdom, under which Ctrip will acquire all of such shareholders’ shares in Skyscanner and will offer to acquire shares from the remaining shareholders of Skyscanner. The terms of the acquisition value Skyscanner at approximately £1.4 billion and the purchase consideration consists of cash mainly, the remainder consisting of Ctrip ordinary shares and loan notes. The boards of directors of the Company and Skyscanner have approved the transaction, which is subject to customary closing conditions, and is expected to close by the end of 2016. Skyscanner’s current management team will continue to manage Skyscanner’s operations independently as part of the Ctrip group. Skyscanner is a leading travel metasearch company that enables users to compare prices from hundreds of travel sites when searching for flights, hotels, and rental cars. It ranks as one of the top online travel brands based on search interest, serving 60 million monthly active users and available in over 30 languages. It has established leadership in Europe and a growing presence in APAC and the Americas. “Skyscanner is one of the largest travel search platforms in the world,” said James Jianzhang Liang, co-founder and Executive Chairman of Ctrip. “We are excited to welcome Skyscanner into the Ctrip group. Ctrip and Skyscanner share the same passion and dedication in providing travelers around the world with better services. This acquisition will strengthen long-term growth drivers for both companies. Skyscanner will complement our positioning at a global scale, and we will leverage our experience, technology and booking capabilities to help Skyscanner.” “Ctrip is the clear market leader in China and a company we can learn a huge amount from,” said Gareth Williams, co-founder and Chief Executive Officer of Skyscanner. “Today’s news takes Skyscanner one step closer to our goal of making travel search as

simple as possible for travelers around the world. Ctrip and Skyscanner share a common view – that organizing travel has a long way to go to being solved. To do so requires powerful technology and a traveler-first approach. In taking the next step to achieving our goal, Skyscanner will remain operationally independent and our growing global team will continue to innovate and deliver the products travelers know and love. It’s an exciting time for our business, our partners and the travelers who use us.”

Safe Harbor Statement This announcement contains forwardlooking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as “may,” “will,” “expect,” “anticipate,” “future,” “intend,” “plan,” “believe,” “estimate,” “is/are likely to,” “confident” or other similar statements. Ctrip may also make written or oral forward-looking statements in its periodic reports to the SEC, in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Forward-looking statements involve inherent risks and uncertainties. A number of important factors could cause actual results to differ materially from those contained in any forward-looking statement. Potential risks and uncertainties include, but are not limited to, severe or prolonged downturn in the global or Chinese economy, general declines or disruptions in the travel industry, volatility in the trading price of Ctrip’s ADSs, Ctrip’s reliance on its relationships and contractual arrangements with travel suppliers and strategic alliances, failure to further increase Ctrip’s brand recognition to obtain new business partners and consumers, failure to compete against new and existing competitors, failure to successfully manage current growth and potential future growth, risks associated with any strategic investments or acquisitions, seasonality in the travel industry in mainland China, Hong Kong, Macau or Taiwan, failure to successfully develop Ctrip’s corporate travel business, damage to or failure of Ctrip’s infrastructure and technology, loss of services of Ctrip’s key executives, adverse changes in economic and political policies of the PRC government, inflation in China, risks and uncertainties associated with PRC laws and regulations with respect to the ownership

structure of Ctrip’s affiliated Chinese entities and the contractual arrangements among Ctrip, its affiliated Chinese entities and their shareholders, and other risks outlined in Ctrip’s filings with the SEC, including its annual report on Form 20-F and other filings. All information provided in this press release and in the attachments is as of the date of the issuance, and Ctrip does not undertake any obligation to update any forwardlooking statement, except as required under applicable law.

About Ctrip.com International, Ltd. Ctrip.com International, Ltd. is a leading travel service provider of accommodation reservation, transportation ticketing, packaged tours and corporate travel management in China. It is the largest online consolidator of accommodations and transportation tickets in China in terms of transaction volume. Ctrip enables business and leisure travelers to make informed and cost-effective bookings by aggregating comprehensive travel related information and offering its services through an advanced transaction and service platform consisting of its mobile apps, Internet websites and centralized, toll-free, 24-hour customer service center. Ctrip also helps customers book vacation packages and guided tours. In addition, through its corporate travel management services, Ctrip helps corporate clients effectively manage their travel requirements. Since its inception in 1999, Ctrip has experienced substantial growth and become one of the best-known travel brands in China. For further information, please contact: Investor Relations, Ctrip.com International, Ltd. Tel: (+86) 21 3406 4880, ext. 12300 Email: iremail@ctrip.com

February/March 2017

Scott House, Mid New Cultins West One Business Park Edinburgh, EH11 4DH T: 0131 458 4255 F: 0131 458 4254 E: edinburgh@srm.com

Find out more at www.srm.com

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SPONSORS OF THE

Organisers of the “Great Scottish Walk and Run Festival” are encouraging businesses and their employees to take part in their event in June. In doing so, they can improve their health, support their company charity or raise funds for a good cause close to their heart. They have also advised it is an ideal event where individuals or teams can take part ‘In Memory’ of a loved one, a staff member or simply raising funds for a charity caring for a family member as a way of saying ‘Thank You!’ Great Scottish Events have stressed, that you can run, walk or toddle for anyone or any cause. There are activities for all ages and abilities from toddles and walks to runs. Over the weekend you can expect many other attractions including a community Armed Forces Day and other fun activities with lot’s to see and do for all the family. For further information please check out the website: www.greatscottishevents.org.uk or www.facebook.com/greatscottishevents Great Scottish Events can be contacted on Tel: (0131) 208 2500 / Mob: (07597) 094219 or by email: info@greatscottishevents.org.uk.

CHAMBER NEWS

Revolutionary Vision It is the leading cause of irreversible vision loss and legal blindness in the over 60s yet so many people have never heard of EndStage Age-Related Macular Degeneration (AMD). And because so few people know about the condition even fewer are aware there is an effective treatment available. Now a specialist Edinburgh eye surgeon is able to fit a tiny telescope inside the eye that can dramatically improve vision without limiting natural eye movement. Mr Jonathan Ross, – a Consultant Ophthalmologist at Spire Shawfair Park Hospital’s Laser Vision Scotland, is carrying out Implantable Telescope Technology using a device created by CentraSightTM. The tiny telescope – smaller than a pea – is implanted inside one eye, behind the iris (the colored part of the eye). The implant is so small it is barely noticeable.

Mr Ross explained: “This really is a major step forward in the treatment of End Stage AMD. While it does not represent a cure it has been shown in clinical trials to improve vision by several lines on a reading chart, offering suitable patients the chance to read and to see the details of peoples faces again. “Once fitted, patients participate in a sight rehabilitation programme where they are taught how to use the device – in effect we train their brains to get the most out their damaged retinas. Because End Stage AMD affects central rather than peripheral vision, someone with the condition will find that if they look directly

at an object, the surrounding area will be clear but the actual ‘target’ of the eye will be smudged and hard to distinguish. Mr Ross said: “We test both eyes and fit the telescope into the stronger eye. Once it is in place that eye does the work of both eyes as far as central vision is concerned while the other eye takes over providing the peripheral vision. “As a trade-off to improving central vision, the peripheral vision will be restricted in the eye with the telescopic implant. However, your vision in the other eye will be unaffected. “The eyes then learn to work together to provide ‘normal’ vision without the patient really being aware of which eye is doing which job.” He added: “Laser Vision Scotland at Spire Shawfair Park is the only hospital in Scotland carrying out this procedure and I think it is important to get the message out to End Stage AMD sufferers that this cutting-edge treatment is now available.

February/March 2017

CHAMBER NEWS

Why not inspire and recruit young people and help develop a highly skilled, committed and qualified future workforce?

Marketplace

A free, online service connecting your business with local schools and colleges. Help shape future talent today. ourskillsforce.co.uk/marketplace

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Offer young people: Skills sessions Inspiration events Career insight

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GET INVOLVED

DEVELOPING THE YOUNG WORKFORCE Edinburgh, Midlothian and East Lothian

It is our vision to deliver a partnership across the region which will ensure a positive destination for every young person and to transform the relationships between business, the third sector and education for the benefit of all three and for the wider regional economy.

WE WILL DO THIS BY:

Actively supporting business

WE ARE WORKING TOWARDS:

Working collaboratively across the region ‘The Guarentee’

Regional Data 2015/16 92.1% Positive Destinations

Delivering an improvement in employers’ engagement with schools and colleges in the region Encouraging and supporting employerers to open up job and development opportunities to more young people

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Introducing Digital Tools ‘Marketplace’

Sharing best practice and celebrating achievement

Get Involved Find out more and access support

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153 Skills Sessions

dyw@edinburghchamber.co.uk

36 Career Insight Activities 31 Inspiration Events

0131 221 2999 Option 9

www.edinburghchamber.co.uk/dyw

MEMBER BENEFITS

ChamberHR – Are you making the most of it? ChamberHR is one of the most valuable benefits of your membership of Edinburgh Chamber. To help you understand more about this service we have highlighted below some frequently asked questions which cover all aspects of this key support service.

first employee. Fundamentally it is an employer focussed service, which means that as an employer it is 100% on your side and your employees cannot use the service for help with anyissues they may have with you as their employer.

Q1: What is it?

What’s in it for me?

ChamberHR includes the following;

ChamberHR provides you with peace of mind and the comfort of knowing that help and advice is only a phone call away. It enables you to focus on managing and developing your business and avoiding, as much as is possible, getting distracted byemployment issues.

Advice line Covering HR and employment law. You have access to specialist HR advisors who provide practical advice and hand holding support. Website Featuring a comprehensive library of hundreds of employment documents. These templates can be downloaded for your use.

ChamberHR is there to help you – please make the most of it.

E f f i c i E n t. . . fA s t. . . r E l i A b l E . . . s A f E

Q2: How do I access this service? It’s easy – for advice call 01455 852037 – access is available 24/7 365 days a year. For web access visit chamber.eburgh.qdoshr.com

Q3: Are there any restrictions? No – members have unlimited access to the advice lines. In other words you can call as many times and for as long as youneed to. There is also no restriction on web access either.

Q4: What does it cost? Nothing – access to the ChamberHR is included in your membership fee so you have nothing extra to pay. This is possible because Edinburgh Chamber pays for all members to have unlimited access. Businesses need protection and supportso the Chamber makes this investment because they believe that you are worth it.

Q5: What can I use it for? Questions and issues – this service is not just a crisismanagement tool. Whilst it will help you deal with problematic issues that may affect your business, it is also here to answer any questions you may have. This can help you manage your business in a positive way regarding HR.

Q6: Who is it for? Everyone –ChamberHR is ideal for every member who employs someone and essential for any member who is taking on their

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ADVERTORIAL

Autumn Statement: key employment law changes The Government has announced a raft of employment-related measures, in its preChristmas Autumn Statement, including moves to shelve employee shareholder status and restrictions to salary sacrifice schemes. In other employment-related news, the Prime Minister made a speech days before the Statement in which she also appeared to back away from her previous proposals to require companies to have employees on boards. In 2013 the Government introduced a new form of employment status (the Employee Shareholder) to much scepticism from the business community and employee groups alike. The idea was that employees would be issued with shares up to the value of £2,000 in exchange for sacrificing certain employment rights, such as unfair dismissal. While unions decried this as a backhanded way of denying employees their statutory rights, businesses too were critical of the usefulness of the scheme. The widely-held view was that, while this might be appropriate for fast growing, informal start-up companies, it was unlikely to be favoured by established businesses with an existing structured hierarchy.

Those concerns appear to have scuppered the scheme from the outset and led to incredibly low take-up. According to HMRC data, only 40 companies issued employee shareholder shares to just 230 employees between September 2013 and April 2016. Unsurprisingly, the government now plans to quietly shelve the scheme and will do so “at the earliest opportunity”. In the meantime, tax breaks for employee shareholders were abolished from 1st December 2016. The Chancellor also announced that restrictions will be placed on new salary sacrifice schemes from April 2017. Existing arrangements will be protected until April 2018, but new schemes will only attract tax relief if they relate to: Enhanced employer pension contributions; Childcare benefits (i.e. childcare vouchers and workplace nursery schemes); Bikes bought under the cycle to work scheme; or Ultra-low emission cars. And finally to Mrs May’s speech at the CBI Annual Conference. In what is widelyregarded as a U-turn, the Prime Minister has

clarified that she will not require businesses to include elected employees on boards, a pledge she initially made during her leadership election campaign. After being met with concerted criticism from the business community, Mrs May now appears to have backed out of that promise. She has not abandoned her proposals altogether, but has suggested that the “voices of workers and consumers should be represented” in a model that works for the company concerned. The government has indicated that this issue, together with proposals to curb executive pay and increase shareholder accountability, will be examined in an upcoming Green Paper.

Donald Mackinnon,Director of Legal Services | Law At Work Main: 0141 271 5555 donald.mackinnon@ lawatwork.co.uk Kintyre House, 205 West George Street, Glasgow, G2 2LW

Inertia. Isn’t it time to question why your business continues to put up with your existing employment lawyer charging eye-watering sums of money to provide fuzzy and noncommittal advice when an equally qualified, more engaged and cost effective provider is out there? Hell yes, it’s time. lawatwork.co.uk

To find out how we are disrupting the market with expert, value for money advice, email info@lawatwork.co.uk or call 0141 271 5555 to arrange an appointment.

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BC 2017Doc: 1-00102382.003 LAW Inertia Business Comment (110x180) AW Client: February/March LAW Project: Brand Campaign

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ADVERTORIAL

FOCUS ON: HOW TO BID AND WIN

How to Bid and Win… Getting you ready to win new contracts A total of £11 billion in public sector contracts is tendered out annually in Scotland and £250 billion worth across the UK. Major business growth opportunities These contracts represent major opportunities for businesses of all sizes to win contracts with a guaranteed income stream from reliable customers. But are you reading this thinking “there’s no way my company can take advantage of the opportunities on offer?” Or do you think you could take advantage of these opportunities, but don’t know where to start? If so, it is time to call in the experts - and that means turning to the highly-experienced award-winning team at AM Bid Services, one of Scotland’s fastest growing companies, who were created to help local, regional and national organisations deliver business growth by producing winning bids and proposals. Such a move is worth it because the opportunities are there: following new

procurement legislation which came into force in Scotland in April 2016, more and more contracts are now only accessible through formal procurement routes. All public sector goods and services contracts over £50,000 in value now come to the market through the tender route but they can come with complications for bidders such as complex tender documents, minimum requirements, lack of track record, time, costs and uncertain results. This can help explain why 75% of SMEs are put off bidding. However, bidding is possible for all, with the right assistance.

The importance of being Bid ready The AM Bid Services team can help you with the things you need to get right when preparing a bid, such as: registering for opportunities; requesting bid documents; submitting clarification questions; ensuring that your policies, processes and staff CVs are up to date; collating case studies and testimonials; considering community benefits; and thinking creatively about how you can best strengthen your bid to make an impact. The company was created by Andrew Morrison, who with more than eleven years of experience leading bid teams to more than £1billion of contract wins, spotted a gap in the market.

businesses, posting a 195% increase in the company’s turnover in its second year of trading.

What can AM Bid Services offer you? With more than 20 years of collective bidding experience, nearly £2 billion in contract wins, 80%+ of bids ranking 1st or 2nd on Quality/ Technical Scoring and expertise across diverse sectors, AM Bid Services offer you: n n n n n n n

Bid Writing Bid Review & Editing Bid Production & Submission Bid Management Bid Strategy Bid Direction Bid Co-ordination

The Benefits Improving your bids will result in winning more contracts, increasing turnover and delivering business growth. A growing number of clients are using AM Bid Services as their bid team, outsourcing all their requirements to them. It is never too early to get in touch. Contact: David Gray, Bid Development Director e: david@ambidservices.co.uk or t: 0800 043 0495.

Since its formation in 2014, AM Bid Services is now one of Scotland’s fastest growing

February/March 2017

ADVERTORIAL

FEATURE: TALENT AND SKILLS

Scottish Apprenticeship Week 2017 Employers are encouraged to get involved with Scottish Apprenticeship Week 2017 which will run from Monday 6 to Friday 10 March. The campaign celebrates the benefits apprenticeships bring to businesses, individuals and the economy. Events and activity will be taking place across Scotland, from Shetland to the Borders, showcasing the successes of apprentices who have chosen to get a job, get paid and get qualified to develop their careers and the support from employers who have invested in them. The week is coordinated by national skills body, Skills Development Scotland, and is backed by employers from family firms to global businesses. Apprentices are a great way for employers to source new talent, while embracing equality and diversity will open up new opportunities to grow as a business. Apprenticeships are designed to meet the needs of industry and help businesses grow. Because they learn through experience, apprentices develop and refine their new skills to suit the business they are working in and the customers they serve. As well as hiring new people, employers can use apprenticeships to upskill existing staff. So not only do employers get engaged, motivated and more productive employees, the business has staff it needs to grow. There are more than 25,500 new Modern Apprenticeship opportunities across Scotland each year, with over 80 different types available in hundreds of jobs. From financial services and healthcare to construction and IT, each apprenticeship is developed by industry to suit their needs. This means that apprentices can build valuable work experience from day-one and gain an accredited qualification which is recognised by industry. Not only do apprentices bring fresh ideas to

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the business, learning on the job means they get to know the business inside out and can apply their learning right away. Employers are enthusiastic about apprentices – 96% say those who have completed a Modern Apprenticeship are more able to do their job, with 89% saying they would recommend an apprentice within their industry.* New Foundation Apprenticeships mean young people can also now start a Modern Apprenticeship at school and employers can prepare future employees for the world of work. With a Foundation Apprenticeship pupils in S5 can complete elements of a Modern Apprenticeship alongside their other studies, such as Highers or Advanced Highers. Foundation Apprenticeships take two years to complete with pupils spending part of the week out of school, getting handson experience at college and with a local employer in their chosen industry. With a Foundation Apprenticeship under their belt they leave school with an industryrecognised qualification which is set at SCQF level 6 (the same level as a Higher). As well as gaining their qualification, Foundation Apprentices develop the soft skills – like time management, teamwork and communication – that come from quality work experience. This means they’re better prepared for the workplace when they leave school.

Foundation Apprenticeships provide an opportunity for employers to spot talented, motivated pupils who could become future employees. New Graduate Level Apprenticeships provide work based learning opportunities up to Master’s degree level for employees. Created in partnership with industry and the further and higher education sector, these apprenticeships combine academic knowledge with skills development to enable participants to become more effective and productive in the workplace. As they are in continuing employment, apprentices can directly apply their academic learning to real-life situations, all the while earning a salary. For employers, they are a great way to develop existing staff who can work towards a degree without having to take time off. Graduate Level Apprentices are able to access the same learning opportunities as those who go down the traditional route of direct entry into college or university and can progress to the highest level of professional qualifications with a range of entry and exit points from a Higher National Diploma (SCQF level 8)) to a Master’s degree (SCQF level 11). Find out more and get ideas at www.scottishapprenticeshipweek.com SDS Evaluation Research and LMI MA Employer Survey 2015

FEATURE: TALENT AND SKILLS

ADVERTORIAL

The process is simple. Here’s the Limelight formula Identify the employer’s recruitment needs

Looking to recruit in 2017? If you are looking to recruit in 2017, Limelight Careers have a creative solution for you.

meet their business needs. This ensures that we can make effective use of the funding from Skills Development Scotland.

Over the last five years, we have recruited hundreds of talented young people for Scottish businesses. Our recruitment process is unique, simple and free.

n Filling skills gaps – Bringing young talented people in and training them according to the present and future needs of your company can help you develop the skills your organisation needs for the future and evolve to meet new challenges.

We recruit modern apprentices for administration, customer service and financial services roles: talented young people who have made a conscious decision to take a specific route in business. Crucially to work, earn, learn and gain a nationally recognised qualification – a Modern Apprenticeship. A Modern Apprenticeship through Limelight Careers is a full time, permanent job with a salary of at least minimum wage. It’s a real credible alternative to college or university for young people and an opportunity for businesses to grow their own talent.

So, why is the recruitment process free? Scottish Government provide funding for young people to gain qualifications. These qualifications can be achieved at University, College or in the workplace. A qualified and professional workforce ensures that Scotland is fit for the future. Modern Apprenticeships are the qualifications that young people can achieve in the workplace. Limelight Careers is approved to offer these and Skills Development Scotland (an agency of Scottish Government) pay us for this service. Our commitment to employers is providing the right candidate to

Advertise your vacancy

Source local talent

What are the advantages for businesses taking on a Modern Apprentice?

n Cost effectiveness – Often the overall long-term cost of training an apprentice to a high standard can be far less than hiring a person who is already skilled. n Enthusiasm – Young people can be hard-working and productive. They come into the working world with enthusiasm, creative thinking as well as an eagerness to please and a desire to make a good impression. n Building sustainable business relationships – By taking on a young person and helping them to develop professionally, you will be passing on valuable skills and ensuring that your business can not only survive but thrive as it moves forward. So, if you are planning to recruit throughout 2017, consider a Modern Apprentice to help take your business forward. Contact Veronica McNeill on 0131 516 9111 to start the process.

Conduct initial interviews and assessments

Select candidates for formal interviews with the employer

Supporting the candidates to achieve their Modern Apprenticeship in the workplace

Grow and develop your own business and talent

February/March 2017

ADVERTORIAL

FEATURE: TALENT AND SKILLS

Earn as You learn – Army Apprenticeships The Army is the biggest apprenticeship provider in the UK and offers a choice of over 70 different trades. Offering a variety of exciting and challenging career choices include logistics, finance, administration, nursing, engineering, construction and IT, these excellent opportunities are open to those thinking about their careers whether it be full-time in the Army or part-time as an Army Reservist. As a major employer, the Army provides people of all ages with new skills as well as developing their existing ones. Joining the Army at 25 years old, Craftsman Amy Dixon took advantage of the engineering apprenticeship scheme because she wanted to become a vehicle mechanic. With no previous history or family in the military, Amy, a sports fanatic that was always ‘tinkering with cars’, attended a Public Service course while at higher education. “This gave me an insight into which Armed Service I wanted to join and there was no

doubt that the Army and the Corps for the Royal Electrical and Mechanical Engineers (REME) came top. Taking a pay cut from her civilian job as a supervisor at Toolstation, Amy explains her reasons for joining: “I have always been interested in mechanics and the way things operate, therefore becoming a mechanic was a simple choiceand now, I perform general servicing and maintenance of vehicles as well as fault finding and replacing part – I love it.” After her initial soldier training at Pirbright Amy moved onto Phase 2 technical training in the Defence School of Electrical and Mechanical Engineering (DSEME), Bordon for trade training as a Class 3 Vehicle Mechanic but it was not all studying: “During my time in DSEME I played a lot of sport” smiles Amy “which resulted in being awarded my Corps Half Colours for participation and representing my regiment in football and volleyball. I have subsequently transitioned to now fully represent my Corps in football and the Army in volleyball.” Once qualified she moved to 30th Signal Regiment in Warwickshire and took part in Adventurous Training, which has resulted in gaining her Skiing Foundation Level 1 qualification, with the chance to progress and build up to Skiing Foundation Level 2. “The Army Apprentice Scheme is flexible

enough to enable me to go out and experience new and exciting things such as: sport, Adventurous Training and travelling abroad; all while still gaining a civilian recognised qualification.” Saving to buy a house, doing a job she loves and participating in most sports and adventurous training, Amy sums up her decision of joining the Army as an apprentice: “An apprenticeship not only provides essential skills to a REME tradespersons like myself but it also provides an engineering springboard to higher learning and the motivation reach high. It rewards the apprentice with the foundations to complete their work with competence, currency and confidence – in a nutshell – interesting, informative and fun.” And concludes: “Everyone should learn something that they have an interest in and exploit every opportunity to develop – be it in the Army or on their civilian pathway.” In the meantime, the Army also offers a range of resources and activities to support and enhance the learning experience of students while they are still at school, college or university – collectively known as BASE – British Army Supporting Education. As a major employer, the Army provides young people with new skills and develops their existing ones through exciting and interactive activities that are free of charge. Delivered by highly professional personnel, the activities on offer are flexible in order to fit around people’s availability and will help people succeed within their chosen career paths; these include communication, leadership and grit and resilience. As part of BASE, the interactive sessions have been designed in conjunction with the Association of Citizenship Teaching and take the form of easy to follow workshops; these include New Science workshops, Forensics challenge, Maths, and resilience, teambuilding and leadership. If you are interested in finding out more about Army apprenticeships or BASE please contact: Major Fiona Battey on 07939 071820 or e mail to 51X-Engt-Media-SO2@mod.uk

@Fighting51st @ASEngaged /Fighting 51st /Army HQ Scotland

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ADVERTORIAL

FEATURE: TALENT AND SKILLS

Helping managers to think differently Scottish executive development specialists Ogilvie Ross LLP have launched an initiative which allows SMEs to take advantage of training programmes that have been tried and tested with some of the world’s major corporates. Based in Kinross, Ogilvie Ross has worked for many years on helping senior personnel such as CEOs and Managing Directors to develop business skills that range from identifying business opportunities to being effective communicators. Now the company, which has clients in the UK, Europe, USA and Middle East, is offering its Commercial Capabilities programme to owner-managers of smaller businesses who may be proficient in their core skills but who require additional guidance to grow their business. The Commercial Capabilities Programme is a modular training programme aimed at those who are moving into a more commercial role or who feel they need to improve their commercial skills. The programme comprises six one-day modules costing £350 each and participants can sign up for as many as they require, depending on their requirements. . Each

module is run four times a year with two training centres in Fife & Glasgow.

in 2016 and Gavin Docherty and Greta Hart Montgomery have joined the company.

Participants can attend individual modules or enrol in The Commercial Capabilities Academy. The Academy is 6-12 month programme that covers all main modules with additional individual support throughout.

Anthony Drew, who joined as a partner in 2012 having spent his career advising global businesses on negotiation strategy and implementation, said: “For the past five years our core work has been with corporate businesses across Europe and USA. Greta and Gavin bring a wealth of management experience which will help our domestic clients achieve their goals for 2017.”

The sessions look at: n how to effectively negotiate contracts and pricing n how to construct arguments that influence people n how to identify and take advantage of new business opportunities n how to be a confident communicator, including public speaking n how to handle crisis management n how to be a ‘podium finisher’. Each of the modules draws on the company’s successful track record working with senior executives within the corporate, public, community enterprise and sports development sectors. The company recently appointed two new partners to support their growing Scottish client base. Major contract awards from Scottish Enterprise, sportscotland and Standard Life contributed to a 35% revenue growth

Greta has a background in developing high performance teams in both business and sport. A former American college basketball coach, Greta works with corporate, community sector and sports organisations to help them maximise staff effectiveness and improve team performance. Gavin specialises in strategic leadership development and change management and was part of the 2014 Commonwealth Game and Ryder Cup deliver teams. The company can be contacted on 01577 863040 or website www.ogilvieross.co.uk

February/March 2017

SCOTLAND NEEDS LEADERS No matter how big your organisation, strong leadership and management qualifications have a critical role to play in its success. Whether you are an SME or an international corporation, effective managers provide direction, facilitate change and tackle business issues head on through innovation. They can boost productivity, loyalty and morale to help maximise growth. Strong leaders and great managers enrich the UK economy – in a recent CBI education and skills survey, 70% of companies said they would need more people with leadership and management talent.

Qualified to succeed Good management skills cannot just be picked up as you go along. Even those with excellent technical knowledge and experience can struggle in a management role without the proper qualifications and training.

That’s where SQA can help SQA Leadership and Management qualifications are developed in close partnership with industry experts to ensure they are robust and relevant to the real world requirements of your business.

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There is a wide range of qualifications available to help improve leadership and management at every level. And they are applicable to all types of business, from the local retailer to the national call centre. These qualifications are helping to create a new generation of business leaders and managers with the ability to energise Scottish businesses and Scotland’s economy. SQA is committed to boosting vocational and business training, and to supporting education at every level in Scotland.

Progress begins here At SQA we don’t just create qualifications, we benefit from them as well. SQA employs over 700 staff, and we recognise the importance of a well-trained and motivated workforce. Many of our staff will achieve one or more SQA qualifications while they are with us. In particular, SQA Leadership and Management qualifications are offered to our staff through

our Personal Development Programmes. We are developing the skills today that will take our organisation forward into the future.

“As a large employer in Scotland, SQA are committed to continuous learning, and our staff have undertaken — and achieved — a wide variety of SQA leadership and management qualifications. We not only develop these qualifications, but use them in our organisation to help us nurture and develop our own staff. This ensures that our leaders and managers have effective skills when managing teams, and also helps with our business continuity and future plans.” Maidie Cahill, Director of Corporate Services, SQA

Becoming a centre To offer our qualifications, you can become a centre in your own right, or we can put you in touch with one of our SQA Approved Centres. If you’re already delivering SQA qualifications, but are not yet approved to offer Leadership and Management, speak to your SQA Account Manager. Every organisation that works with SQA is automatically appointed a dedicated Account Manager. They will get to know you and your business and work with you to tailor the right products and services for you. Approved Centres also have access to our free support materials on our SQA secure website. Business Development T:0303 333 0330 E: leaders@sqa.org.uk W: www.sqa.org.uk/leaders

February/March 2017

ADVERTORIAL

Learning from the very best with The Institute for Management Studies One of the keys to succeeding in business is recognising how to access high quality learning and development interventions that help drive the individual, team and business forward. Which is why joining The Institute for Management Studies (IMS) makes such good sense. For a modest annual fee, organisations and companies can enjoy seminars and outstanding online learning resources held in Scotland and 24 other regions across the US and Europe. These sessions are led by truly world-class international experts in their respective fields at a fraction of the cost open public courses or private in-house events could realise. Graeme Wilkinson, who before becoming the Chairman of IMS in Scotland worked in financial services as a Learning and Development professional, has organised a stellar line-up of speakers for 2017, each one of which is an exceptional educator and published author in their given specialism. The Institute for Management Studies has been operating successfully since being formed in the United States in 1974. Graeme is therefore building on IMS’ track record of an internationally-recognised and respected organisation which has for more than forty years provided its members with the most innovative, cost-effective and unequalled management development series available. Its growth is such that today there are 450 IMS corporate member organisations across North America and Europe, including many of the world’s largest businesses. About 20,000

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leaders and managers attend monthly oneday IMS Leadership Masterclasses each year. In Scotland, the Masterclasses are staged at the elegant Royal Scots Club, Edinburgh for participants from 17 IMS Corporate Members, including Abellio ScotRail, Baillie Gifford, City of Edinburgh Counci, Fife Council, Forth Ports, Glasgow City Council, Royal Bank of Scotland, Scottish Enterprise, Scottish Prison Service, Scottish Water, Skills Development Scotland, Scottish and Southern Energy (SSE), Standard Life, Tesco Bank, The Scottish Government, , Webhelp UK and Wood Mackenzie. One of the biggest benefits for the members is that they are given the opportunity to gain access to speakers whose excellence is such that they can usually command large fees, but who can be enjoyed at a fraction of the cost through IMS membership. Graeme said: “The IMS programmes offer participants the opportunity to interact with, and learn from, some of the world’s leading management thinkers on an ongoing basis, helping leaders and employees to become more effective and improve their decisionmaking skills. “You only have to look at the quality of the speakers that IMS seminars attract to see why membership is such a good idea for businesses.

“We attract the very best in the world to pass on their expertise on a range of topics. They are inspiring speakers who are much in demand across the globe and we bring them to talk to Scottish based businesses and their employees. “More than 400 major organisations worldwide, many of them Fortune 500 companies, include IMS as a key component of their overall development strategy so becoming a member makes sound commercial sense. “IMS membership is the most affordable investment they can make for the continuous growth and development of their most important resource – their people.“ In addition to being Chairman of IMS in Scotland, Graeme runs his own successful learning consultancy business and is delighted to organise and facilitate for no additional cost, private corporate sessions with the IMS speakers for Member organisations after the masterclasses. He said: “Listening to, and speaking with, leading business speakers can help people to gain a new perspective on the way they do business. Offering them the chance to meet them in a more intimate yet highly focussed private event always proves a very useful experience.”

2017 programme offers a stellar line-up The IMS Scotland programme will feature some of the most sought-after business speakers in the world: Julia Sloan Breakthrough Ideas: How to Become a More Strategic Thinker 27th January

Alan Zimmerman Motivation, Cooperation and Trust: Reaching for the Next Level 7th July

Terry Schmidt Breakthrough Planning Methods for Achieving Key Goals 23rd February

John Daly Relationship Management: Ten Skills Leaders Need to Get the Best From Others 24th August

Mitch Ditkoff Creating the Innovation Mindset 28th March

Kaihan Krippendorff The Power of Innovative and Strategic Thinking 14th September

Tojo Thatchenkery Appreciative Intelligence®: Transforming Difﬁcult Conversations and Discovering Common Ground 6th April

Jeanne Porter King Inﬂuence to Impact: Leveraging Interpersonal Power for Women Leaders 12th October

Paul McGee The SUMO Principles of Leadership 10th May 2017

Ty Bennett Increasing Your Personal Impact: Maximize Your Power to Inﬂuence Others 16th November

Dr Clinton Longenecker A Leader's Guide to Building a HighPerformance Workplace 15th June

Noah Barsky The One Day MBA: The Tools You Need for WorldClass Performance 7th December

Some Member testimonials Helen Lennox, Head of Corporate Affairs and Digital at Scottish Water Being a Member of Institute for Management Studies, Scotland allows us to step away from normal business to hear about other leadership skills and experiences. The Masterclasses allow me to hear from experts in leadership and the latest thinking. I was able to take away new knowledge and expertise and the event allowed good networking opportunities. I’ve attended 2 IMS Seminars this year and have thoroughly enjoyed both, I have taken so much away from the sessions which I believe is directly related to the quality of the delivery. The speakers were hugely inspirational, sharing stories and experiences of their years of applying techniques and the success of them, not just delivering from a handout. These sessions will allow you to learn in a very interactive and lively environment both on the subject of delivery but also understanding more about yourself and your own behaviours and natural techniques. I can’t recommend them enough. Roslynne Keenan | Senior Analytics Manager | Customer Experience & Conduct Analytics | PBB Analytics & Decisioning | Data & Analytics, Services RBS Gogarburn

Twelve benefits if you join the Institute for Management Studies IMS Leveraged Learning (L2) reinforces ‘live’ Masterclass learning – online. Members themselves choose 12 IMS Scotland Masterclass topics each year Excellent cross-sector networking opportunities at IMS Masterclasses Convenient local quality venues in 25 IMS Regions in North America and Europe Participants rate IMS Seminar Content Value’ at 91%+ ‘Excellent’ and Faculty Effectiveness’ rated 94%+ ‘Excellent’

No-Charge Telephone Consultancy with 10 of the worlds leading Business Consultants.

No-Charge, Work-saving IMS Booking and Tracking System

No-Charge post Seminar session facilitated by Graeme Wilkinson, if required for qualifying Member attendance.

Annual £2,400 IMS Subscription accesses all 25 IMS Regions

No-Charge monthly Leadership Development IMS Book No-Charge Policy in cases of unavoidable delegate absence

IMS Participant fee £375+VAT.

For more information please visit www.ims-online.com/scotland or contact Graeme Wilkinson at Scotland@ims-online.com on 07796 938102

February/March 2017

CHAMBER NEWS

All in a day’s work for the engineers, scientists and clinical experts Using data sciences and machine learning technology on 3D medical images to solve real clinical problems sounds like a dream job to many people, but it’s “all in a day’s work” for the engineers, scientists and clinical experts working for Toshiba Medical at their European Research and Development Centre based in Edinburgh, as Company President, Dr Ken Sutherland is keen to emphasise. The developers in Scotland work with collaborators in Europe and across the world to create new advanced analytical and visualization products and technology to help Radiologists, Cardiologists, Neurologists and Oncologists use CT, MR, Ultrasound and X-Ray imaging in clinical diagnosis. The work being done in Edinburgh finds its way into routine clinical practice in hospitals and clinics around the world via Toshiba Medical’s global sales and marketing organisation. The business started in the mid-nineties as a spin out from Edinburgh University, but is now a wholly owned subsidiary of Toshiba Medical; a business that is turn owned by the Canon Corporation in Japan. The company

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employs over 100 medical imaging specialists at their offices in Bonnington Bond in Leith where the management encourages a culture of innovative and creativity. As a multi award winner in the areas of innovation and employment it is always looking to stretch itself, and its people, and is always on the lookout for top talent who would relish an opportunity to work on the boundary between Life Sciences and Informatics.

programme which attracts some of the brightest and best talent who want to work in the capital. “Employees are recognised for innovation on the patent wall within the offices” and “We also invests substantially in our annual Corporate Social Responsibility programme and as a regular participant in the Great Scottish Run we’re currently pursuing our Healthy Working Lives Gold award.” as Sutherland states.

The relationship with the parent Company in Japan is both an opportunity and a challenge. As Sutherland says, “An opportunity in the sense that by working with the product development teams within Toshiba Medical’s Scanner business in Japan, the innovative software being written in Leith can be taken to a global market. A challenge in the sense that the physical and cultural differences that exist between Scotland and Japan make effective collaboration very complex and costly.”

The business has recently joined the Chamber with a view to increasing its profile as an employer in Edinburgh and as a way of meeting people and companies who may have relevant skills and ideas useful to either the team in Edinburgh or to the wider Toshiba Medical organisation.

The Company works with various Scottish and International Universities to bring new ideas and new talent into the business and operates an annual summer internship

One request for the future? “A direct flight from Edinburgh to Tokyo would be nice!”

Ken Sutherland

GET GOING Name: Jo MacLennan Business name: MacLennan Norman Start up date: April 2016 Website: www.maclennannorman.com Q Tell us a bit about your business? A We offer organisations bespoke coaching, facilitation and mediation services, supporting people and businesses to improve performance and reach their potential. Q What makes your company unique? A Our strapline is consult- transformresolve. We believe in doing the right thing, getting to the heart of what matters. Q What motivated you to set up in business? A Our vision is about working with people to be the best version of themself, this takes tenacity and self belief. Q How many staff do you manage? A We work on an associate model: our workforce model changes dependent upon the portfolio we have on the go.

Q How long have you been trading? A We officially went live in 2016 and are bringing on a new Director in April to support our growth. Q What do you like most running your own company? A I feel very privileged to be able to help people to find solutions to challenging issues and situations. Q What has been your greatest business success to date? A Every team or individual we support through coaching or mediation is a success. That’s what we get a buzz from. Q What has been the hardest part of setting up your own business? A The shift in mindset that you don’t have to ask permission to do anything!! It’s very liberating!

Q In terms of business achievements, where do you want to be within the next 5 years? A We want to become a flagship brand in Scotland, but are keen to expand into wider parts of the UK. Q What advise would you give to someone thinking of starting up their own company? A Be bold, be courageous and expand your circle of trust to include people who will lift you higher!

Edinburgh Chamber of Commerce – your membership marketing toolkit Your Chamber is a vibrant and activity based organisation committed to inspiring connections.

2. Facebook @edinburghchamberofcommerce. Head over to our facebook page to see the latest photos from our events and keep to date with the goings on of the Chamber and its members!

As a valued member of the Chamber, you have a number of marketing resources available to you including:

3. Linkedin - www.linkedin.com/ groups/1959813. Join our group page on LinkedIn to hear from over 4,000 members and share your own news, stories and articles.

1. Twitter - @EdinChamber. We have over 9,500 followers and growing. Our engagement levels are high and we would encourage you to join in and tweet your stories here.

4. Website - The Edinburgh Chamber of Commerce member to member offers

is an exclusive facility available to all our members and can be advertised on our website here - www.edinburghchamber. co.uk/membership/member-offers Please contact our membership team if you would like to provide or update your offer/discounts.

Like on Facebook Follow on Twitter Join on LinkedIn

February/March 2017

ADVERTORIAL

David Lloyd Edinburgh Corstorphine – helping you to be fit and healthy The importance of good health in the workplace is increasingly being recognised with more and more employers acknowledging that they have a role to play by supporting their staff to keep fit.

productive and much more likely to be creative at work, which is crucial as businesses seek out new opportunities to promote growth.

That is why more companies in Edinburgh and the surrounding area are encouraging their staff to become members of David Lloyd Edinburgh Corstorphine, a delightful gym and club near Gyle Park off Glasgow Road.

To help families make the best use of the centre, children’s facilities and a creche are available on the site and the complex also has quiet areas where members can work, plus a café-bar, a sports clothing shop, free car parking and access to excellent public transport links, including the city’s tram service.

Indeed, so impressed are some companies that they are contributing to the club membership fees of their employees because there is a wealth of evidence showing that healthy staff have a beneficial knock-on effect for businesses. Numerous studies have shown that healthy workers suffer less lower back pain, musculoskeletal disorders and mental health problems, thereby reducing the amount of absence taken through sickness. Studies also suggest that healthy workers are happier which leads them to be more

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David Lloyd Edinburgh Corstorphine is the ideal place to make all that happen. With beautiful views of the Edinburgh skyline, its facilities include a gymnasium, group exercise studios, outdoor and indoor tennis courts, badminton and squash courts, an indoor pool, a heated outdoor pool and spa facilities.

It all adds to what many members say is its biggest attraction, its ambience. Members often comment that the club feels like a home away from home and the centre’s hardworking team pride themselves on offering a friendly and welcoming atmosphere for everyone to enjoy. The members themselves range from people taking some time off before, during or after the working day to keep fit to families who

appreciate the fact that everything they could ask for from a health club is available under one roof. In addition to sporting facilities, the club has a thriving social scene with plenty of clubs, groups and regular events in which the whole family can be involved, everything from parties to fireworks events. So, whether you are looking for a gym in Edinburgh, tennis courts, or somewhere to relax and spend time with your family, David Lloyd Edinburgh Corstorphine has exactly what you are looking for. If you are a company seeking to involve your employees more in healthy pastimes, centre staff would be happy to talk to you about the potential for corporate membership arrangements. You can find out more about what it has on offer from Hayley Consuegra. Sales and Marketing Manager 0131 316 2320 David Lloyd Edinburgh, Glasgow Road EH12 8GZ

ADVERTORIAL

An atmospheric venue for your corporate event When you book your corporate event at B+B Edinburgh you give your guests the chance to savour a spectacular bit of Edinburgh’s history. With its ornate décor, spectacular staircase and atmospheric rooms including a library the Victorian building in Rothesay Terrace provides truly unique surroundings for everything from board meetings to conferences. The award-winning boutique bed and breakfast hotel, which has 27 bedrooms and a Grade II listed façade, is ideal for a range of events. The Findlay Room, for example, which is named after the building’s creator J S Findlay and can take 20 people with a boardroom setting and thirty in a classroom set-up, has preserved many of its original features. The beautiful library is ideal for more intimate events like conducting interviews or small meetings and is able accommodate up to 12 people. In addition the venue is popular for humanist weddings with its staircase ideal for the all-important photographs and, through its excellent connections with nearby

restaurants, the team at B+B Edinburgh can arrange the reception as well.

capital city but we are also ideal for corporate events. We offer something a bit different.”

Operations Manager Helen Blower said: “People love holding events at B+B Edinburgh because of the unique surroundings.

You can find out more about B+B Edinburgh, which was awarded ‘B&B of the Year’ at the Scottish Hospitality awards in June 2016 having won initially for the region then for the whole of Scotland, by calling 0131 225 5084, emailing info@bb-edinburgh.com or visiting www.bb-edinburgh.com.

“So many of the building’s original period features have been preserved and, if you look closely, you will find the initials of J S Findlay carved into some of the fretwork. “Not only do we offer our guests accommodation in the heart of Scotland’s

21220 MAL Edinburgh Private Celebrations ad artwork.pdf

01/12/2016

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CMY

February/March 2017

SPECIAL REPORT: TECHNOLOGY AND INNOVATION

Thinking about the change that’s coming Cognitive computing…mark the term well. In future, it’s going to change the way we think of computing, by changing the way computers “think.” And in the process, a whole new raft of opportunities awaits businesses who get on board. The term itself combines cognitive science, the study of the human brain and its function, and computer science. The term is apt. Cognitive computing will see human and computer work better together than ever before, and in an entirely different way, with the traditional relationship between them blurring as computers “think” more for themselves and carry out tasks previously beyond them. It may sound a bit sci-fi, but researchers around the world are immersed in this area, and technology giant IBM – leaders in IT for decades – is unsurprisingly to the fore, working with a range of universities and others around the world, including with the University of Edinburgh’s renowned School of Infomatics. IBM’s Watson system is the best known and pre-eminent cognitive platform. In 2011, the computer appeared on -and won- the US gameshow ‘Jeopardy!’ The machine had to identify the original questions from answers provided – a task that would have been beyond traditional computing with its need

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to understand language and its nuances. In the years since then, IBM engineers say Watson has become much faster, much smaller, and much more powerful. Already the company is working with a whole range of organisations across a raft of sectors – healthcare, finance, and law for example. Rashik Parmark is IBM’s technical executive for Europe. He explained: “The past 50 years of IT has been about finding ways to improve human productivity, in particular through automating manual activities. For example, back office functions in bank would once have seen hundreds of people involved in repetitive ledger work, that can now be automated, freeing people up to do other things. Also, through examining the data we have been able to see how else we might use the technology, for example through the development of ATMs, or cash machines, we augmented what cashiers did. It supports all of our daily lives in a myriad of ways. “Where we are at right now, is trying to use technology in new ways. And that is where cognitive computing comes in.” Cognitive computing does what it implies – it aims to mimic aspects of human thought process in a computerised model, using algorithms that allow the machine to selflearn via data mining, pattern recognition

and through understanding natural language. Even through the ability to recognise simple images. And therein lies the huge difference. Cognitive computing understands natural language, and can learn from it. Previous computing has been numerically driven, as opposed to textually. But how does that translate? Computers have been faster at calculations and processing than humans for decades, but until now they haven’t been able to carry out tasks humans take for granted, like understanding natural language, or recognizing unique objects in an image. IBM talks about entering a ‘third era’ of computing. First came the age of simple adding machines, and the first calculators, and we fed data directly into computers on punch cards. Next, we learnt how to take processes and put them into the machine, controlled by the programming we create. But in the forthcoming era of cognitive computing, computers will work directly with humans ‘in a synergetic association.’ Rashik said: “True Artificial Intelligence, the creation of computers which can think like humans, is still out of sight in the future, for now. But this is a major step forward. This allows computers to think in a very different way, and the major benefit will be the ability to harness the best of both worlds – the

SPECIAL REPORT: TECHNOLOGY AND INNOVATION

productivity and speed of machines and the emotional intelligence and contextual input of humans – to deliver a whole range of new possibilities.” Human creativity remains key to success of cognitive computing, he stresses. But the possibilities are huge. For example, the company is working with a number of healthcare organisations in developing a model which will allow clinicians to access huge amounts of information previously invisible to computer systems because it is “unstructured” data. It is estimated this applies to up to 80% of health data.

Being able to quickly access this huge store of information can bring massive dividends, and IBM is working in the US with oncologists to improve the ability of clinicians to make better informed decisions on the healthcare of individual patients, helping improve outcomes. The company is also working with pharma companies, looking at how researchers looking to establish clinical trials can maximise their chances of positive outcomes. In financial services the possibilities are similarly endless, says Rashik. The company is already working with companies in insurance, banking and wealth management. In

can captured – new sensors. Knows In his own blog, Rashik where data exists inside and outside the Parmar of IBM outlined how enterprise. businesses and organisations 2) Data Owl (visionaries) looking to be ready for Draw knowledge from multi-domains cognitive computing need to to identify new innovations. Has a blend bring out their inner animals of business and technical skills. Able to describe the value in language that each to succeed. domain understands He and colleagues have identified 5 animals that help explain the skillsets and competencies that underpin a data savvy culture.

Data Squirrel (gatherers) Understands the creative ways that data

3) Data Fox (theorists) Understands the meaning of the data and it’s limitations. Knows how to integrate the data to create new insights. Able to develop complex algorithms that help understand patterns in data.

insurance, for example, cognitive computing will allow insurance companies to access data insights previously unimagined, which will allow them to offer much more personalised products to consumers. He added: “Gathering and analysing data is key to business now and will be even more so in future. Cognitive computing allows an entirely new way to mine data, to analyse it, and to gain insights from it that were not previously possible. It’s hugely exciting, and businesses need to be ready for it.”

4) Data Weaver bird (engineers) Able to create the robust, dependable data models and systems that deliver the outcomes. The glue that understand all the roles and able to turn ideas into reality.

5) Data Hawk (righteous) Understand the legal, ethical and privacy aspects of a system. Able to guide the team in what is viable, feasible and sensible. Also guide on mitigating the risks going beyond norms

February/March 2017

SPECIAL REPORT: TECHNOLOGY AND INNOVATION

A virtuous cycle supported by Edinburgh’s Archangels Edinburgh’s growing attraction and status as a technology business hub owes much to the successful and supportive ecosystem that has built up over the years. Public and private sector working in partnerships, available funding, great universities with international research reputations, skilled and educated people, and a full array of professional advisers all add up to create the perfect environment for knowledge rich businesses to grow and prosper. Archangels has played an important role in the development of that ecosystem over the past 25 years it has been existence – believed to be the world’s oldest, continuously operating business angels syndicate. Archangels, set up by leading capital business figures Barry Sealey and Mike Rutterford in 1992, has pioneered the pathway for business people keen to provide patient investment

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and supporting expertise and advice to business ideas with potential. It’s a strategy that has already borne fruit spectacularly, with businesses helped into existence by Archangels selling for significant sums. Optos, one of its earliest technology investments and still one of its most successful, was a company which devised a retinal scanning device after business founder Douglas Anderson’s son went blind in one eye because of an undetected retinal detachment. The company benefited over several years from its support – financial and expertise – from Archangels and was listed on the London Stock Exchange in 2006, and last year was bought by Nikon for £259 million. Archangels’ Chief Operating Officer David Ovens said: “Over the years, there is no doubt that we have seen more technology and life science businesses start up or locate to Edinburgh as the city’s reputation in these sectors continues to prosper. I think that burgeoning reputation owes much to the strength of the ecosystem which supports these businesses – our renowned universities with internationally recognised researchers and schools, access to traditional bank

finance, venture capital and business angels such as Archangels, positive private and public sector engagement and partnerships in the approach to investing in these sectors, mature and professional advisors, great role models like Skyscanner and FanDuel, and highly educated people to recruit. “Add all of that to the city’s great attraction as a place to live and do business, and it is a potent combination.” Best of all, argues David, that ecosystem appears to be creating a virtuous cycle of technology life. As more tech businesses are spun out from the city’s excellent universities, and more make it as successes, the more attractive the Capital becomes as an option. Archangels currently has eighty investors

SPECIAL REPORT: TECHNOLOGY AND INNOVATION

in the syndicate, and around £7.5 million of their own money has been invested over the past year, which has also served to leverage funds from other sources, with that money spent across the technology and life sciences sectors. Livingston-based Touch Bionics is a developer and manufacturer of world-leading upper limb prosthetic technologies which was also supported for years by Archangels through many rounds of funding. Last year, the business was sold to Össur Hf, the Icelandic provider of lower limb prosthetics, for £27.5 million. Touch Bionics was the first company to develop an electrically powered prosthetic hand with five independently powered

fingers. The business employs over 120 people and has operations in Scotland, Germany and the US. The company was the first to be spun out of the NHS in Scotland when it was founded in 2003. Five Archangels board members each put up an initial £5,000 to enable inventor, David Gow, to complete a prototype of his product. Subsequently, Archangels led substantial further rounds of funding and the business received additional support from both Archangels and Scottish Enterprise. Not only has the business been successfully it has also transformed the lives of thousands of people. Archangels has high hopes for some of the businesses it supports right now, including

360-degree camera makers NCTech and Zonefox, which helps its customers to protect their business critical data and intellectual property from malicious or accidental breach from insiders by providing next generation data monitoring, security analytics and endpoint security. David said: “We are working with a number of companies we have high hopes for, and these are two that are based here in Edinburgh. “A key strength in working with Archangels has always been that we are patient investors. We work with the businesses, building expertise and knowledge to create value. It’s been successful over the years, and we think it will be successful for years to come.”

February/March 2017

FOCUS ON: RECRUITMENT

ADVERTORIAL

Exciting times as investors back small tech companies

Edinburgh-based IT expert Gareth Biggerstaff has predicted an exciting year ahead as the Scottish technology sector continues to grow. According to Gareth, who started Edinburgh technology and digital recruitment company Be-IT Resourcing in 2013, the growth is being driven more by small companies than major corporate concerns. He said: “We have well and truly come through recession and the rate of growth has been increasing for the past two years. We are seeing a proliferation of small businesses springing up. “Often they are ahead of the game because, being so light on their feet., they are able to bring forward exciting new ideas very quickly. “Increasing numbers of companies are identifying these smaller businesses as potential partners. “They like working with smaller business because they tend to be more agile and able to react more rapidly than bigger companies which can be tied up in red tape and process. “Another big advantage of working with a small business is that you can influence the outcome of a project more easily.” Be-IT Resourcing is benefiting from the expansion of the sector. Gareth said: “The growth of small companies is opening up new opportunities for us because, whereas as technologists they understand the technology side of the business, they may

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not be so good at things like marketing themselves or pitching their ideas to potential investors. They need expert advice and that is where we can help in exposing their brand to the wider market place.”

He said: “I am pleased that more and more organisations, including educational institutions, are placing greater emphasis on developing skilled young people for the tech sector.

Since its creation three years ago, Be-IT has grown to become one of the new leaders in IT and digital recruitment with an enviable list of preferred supplier agreements across sectors including banking, digital, software, consultancy, manufacturing, logistics, government, financial services and oil and gas.

“If the rapid growth we are seeing in new tech companies is to continue, we all have a responsibility to ensure that they have the skilled people they need.”

Gareth said: “Working with us can help a small tech company in several ways. Not only can we find the people with the skills they need but, because we are promoting them on our website and in our dealings with the wider market, there is greater awareness of what these small businesses do. “Companies will take note of the kind of people they are seeking to recruit and realise that they are an exciting company to work with. “That heightened awareness includes investors and there is money out there to help small tech businesses grow. Investors take the view that, although nine in every ten ideas might not work out, the tenth will make enough money to cover the costs of the other investments. “We are working to help small companies raise their profiles and develop their offer so that they can approach those potential investors.” According to Gareth, there has never been a better time to consider a career in IT, particularly as there remains a shortage of skilled people.

Gareth Biggerstaff Gareth.biggerstaff@be-itresourcing.com 0131 344 4778 Specialist Technology, Digital and IT recruitment and IT Jobs agency in Edinburgh

ADVERTORIAL

FEATURE: DIGITAL FOCUS/CYBER SECURITY

Where does your business need protection from cyber crime?

Who poses the biggest cyber crime threat to your business? Shadowy hackers targeting your software, organised criminals enacting sophisticated attacks on your business, international gangs honing in on your system? Well, yes, possibly but, according to Simon McCullagh, from Edinburgh-based Digital Orchard IT, the biggest threat could actually come from much closer to home - your own staff. That may seem a startling statement but Simon argues that it highlights the need for vigilance because cyber criminals will usually take the easy route and rely on staff making mistakes which expose weaknesses in security systems. Simon, who has 15 years of industry experience and works across central Scotland, providing, IT support, management, business continuity and information security, said: “Trying to hack into a commercial firewall may not be worth the effort for some criminals. They would much rather prey on human nature to find a way in. “They look for the people who do not take security seriously to gain access to systems and take a lax approach. “Technology is the most important element

for a lot of businesses and to protect that investment it is crucial that security systems are as up to date as possible and that sensible measures are taken. “The risk to your business can be greatly reduced with some simple procedures and good user training, not just lecturing to staff but presenting the information in a way that engages them.” So how do you ensure safety? Here are some ideas: n Have top tips posters on walls around your office, which present the information in easy-to-understand ways n Invest in a good quality anti-virus. n Run a well-managed backup solution. n Stop staff access to ‘dodgy’ websites which can bring about security breaches, run web filtering. n Stop the junk email; it is unproductive and risky, Scan email for SPAM and viruses.

An ISMS at a basic level should consist of the following policies to which staff should adhere: n Acceptable Use Policy n Backup Policy n Business Continuity Plan n Password Policy n Clear Desk Policy Simon said: “By taking these measures, you can do an awful lot to keep your system safe and eradicate the silly mistakes that let cyber criminals in. “We offer a very cost-effective solution that will cover these services within a comprehensive management console.” To find out how Digital Orchard IT can help your business stay secure online, contact: Tel: 0131 208 0080 or visit www.digitalorchardit.co.uk.

n Centrally managing your security suite will give you the greatest chance of staying on top of any security issues. n Introduce a basic Information Security Management System (ISMS), which will set out a standard that is expected to be followed by staff.

February/March 2017

ADVERTORIAL

FEATURE: DIGITAL FOCUS/CYBER SECURITY

RoS rides to the four (hundred) The Scottish institution is ready to celebrate a very special anniversary. It’s not every day that an organisation gears up to celebrate 400 years in existence – but that is exactly what is happening at Registers of Scotland (RoS). On 28 June 2017, we will mark 400 years since the General Register of Sasines was created by the Registration Act 1617. A quarter-centenary of recording and safeguarding the rights of property owners in Scotland is a remarkable achievement and, to commemorate the anniversary, we have a year-long series of events and partnerships planned, as well as working hard on a number of projects fundamental to improving our delivery of services. The programme of events for the anniversary year will include the 44th Registrars of Title conference, which Scotland will host for the

very first time, and will bring together land registration experts from across the globe.

its progression to wider use early in the New Year.

What’s more, we have commissioned a commemorative piece of public art, which, like our registers, will be publicly available to view and will be held for the people of Scotland. We’re also making progress with land register completion, with title coverage at 60 per cent and land mass coverage at just under 30 per cent.

As part of our digital transformation, we are consulting over the future of our services with comments invited by 22 February 2017. Thereafter, we will look to bring new regulations into force (subject to the approval of Parliament) later in the year. To respond to our consultation, please visit www.ros.gov. uk/about-us/what-we-do/our-business/ consultations/digital-transformation-nextsteps

In November 2016, we launched our keeperinduced registration (KIR) programme, which will complement voluntary registration by adding large numbers of titles to the land register, in urban residential areas. The first pilot phase of KIR will last until March 2017, and will be followed by a full roll-out across the country. Details of the areas involved in the pilot are available on our website at http://ros.gov.uk/kir During recent months, RoS has been working in conjunction with the Law Society of Scotland and Council of Mortgage Lenders to review the discharge process with the aim of introducing efficiencies to all parties, providing a streamlined process. The successful initial release of the digital discharge service represents a significant milestone in the journey towards digital registration services for the Scottish conveyancing market. Interest in the digital discharge service has been high throughout its development and there will be updates on

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Scotland has always been an innovative nation when it comes to the protection of land and property rights, from the ancient ceremony of sasine in the 17th century to the 21st century as we work towards being one of the global leaders in digital land registration. It is a position of which we are proud and one that we will strive to build on this year and beyond as our ambitious programme of digital transformation comes into service. A detailed timeline running from the 13th century to date is available to view here: www.ros.gov.uk/about-us/our-history, or view our “story so far” here: www.youtube. com/watch?v=ST7NnuCXYL0

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FOCUS ON: DATABASE MARKETING SOLUTIONS

Using the power of information to grow your business

The most successful businesses are the ones that understand their customers. The ones that appreciate what customers like and dislike and use that information wisely. However, many smaller businesses know that, although they may already have the information, they do not know how to make best use of it. That is where Edinburgh-based Summercall Ltd comes into its own because it has a proven track record in helping companies to connect with their customers through the data they already hold. Established in 2003 and having recentlyjoined Edinburgh Chamber of Commerce, Summercall’s clients have included Trump Turnberry, The Hotel Collection, Apex Hotels, Redefine BDL, Jupiter Hotels and Gleneagles Hotel. Managing Director Grant Denholm, who has 30 years of database marketing experience, said: “Many companies already have all the

information they need to connect with their customers but they do not know how to use it. “We act as an outsourced customer relationship marketing department for them, starting by analysing their database to discover what information they hold then helping them to make best use of it. “A good example is our work is in the hotel sector. Hotels hold a lot of information about their customers. For instance, they can tell where people travel from to visit the hotel and what time of year they like to book stays. “They can gather data on different types of customer, whether they be families or couples and what leisure facilities they use. “By using that information, they can send out communications which are relevant to the individual customer rather than sending the same one to everyone. A couple in their fifties or sixties may not appreciate a communication extolling the virtues of family breaks, for example. “We can also help the hotel to assess what method of communication people like. Not everyone wants to receive information by email, some like it through the post.

“There is a real benefit for a hotel. A lot of the booking agencies take 20% commission but a hotel that attracts its own trade avoids having to pay that. “Our approach can be applied to just about every type of business, not only hotels. Many SMEs know that they have the data but do not know how to use it, or feel that they cannot justify employing someone full-time to manage it. “We can help them build a database if they do not have one or help them take full advantage of the information if they do. “For us, short-term success is a company growing its customer-base and long-term success sees it increasing retention rates by building up customer loyalty.” You can find out how Summercall can help you manage your data to grow your business at www. summercall.co.uk or email grant@summercall.co.uk.

February/March 2017

FEATURE: DIGITAL FOCUS/CYBER SECURITY

ADVERTORIAL

Is your business security at risk from human error? Are you confident your business is adequately protected from the risk of a cyber-attack? Whilst many businesses have robust antivirus software in place, they are often still exposed to risk by human error. To ensure you are minimising the risk to your business it is advisable to speak to an IT expert, like SortmyPC. Gordon Sayers, Managing Director, suggests there are several ways to reduce the risk: Educate Staff – ensure your employees are aware of the risks of a virus or malware attack and the impact it could have on your business. Educate them about whaling and phishing emails and how to identify them. Ensure staff aren’t using personal email accounts on business PCs and laptops or visiting unsecure websites.

to the use of email, social media & web browsers. Provide clear guidance on remote working and the use of personally owned devices for business activities. Inform them of the procedure they should follow if they spot a security breach or suspect a cyber-attack. Incident Management Plan – make sure you have a robust plan in place should your business come under attack from a virus or malware. Share the plan with all staff to minimise the damage and cost which can result from an attack. Finally, make sure to check that any suppliers, contractors and 3rd parties that you work with also have adequate security measures in place. A breach in their security could impact your business too. As one of Edinburgh’s leading IT service providers, SortmyPC can advise on and help implement security measures for your business. Visit www.sortmypc.co.uk or call 0131 477 2644 for a free consultation.

Security Policy & Procedures – ensure your employees are clear on your policy relating

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FEATURE: DIGITAL FOCUS/CYBER SECURITY

Fusing Together Customer Service and Technology The ever-evolving world of technology has opened up so many new and exciting opportunities for businesses across the globe. It has meant that all businesses, from SMEs to international conglomerates, can provide an overall improved service and business offering, significantly enhancing and developing the customer experience. Yet whilst many see the benefits that the power of technology brings to their business, still more are unsure of the role of technology when it comes to customer service and its function in their organisation. Customer service is a vital asset for any company, but with it being as frequently overlooked as it is, this can lead to a severe impact on customer satisfaction, loyalty, and in the end, company profit. As one of the UK’s leading customer relationship management systems, OpenCRM understands the importance and vital need to prioritise customer service (it’s in the name). This alternative CRM provider offers a tailored and effective cloud solution, alongside innovative insights, advice, and guidance for every client. The system includes powerful configuration tools to help a subscriber organise, manage, and evaluate all business processes. Aligning all projects and departments onto one system makes it easy and attainable for the client to review and analyse all opportunities. Graham Anderson, CEO of OpenCRM, explains: “The key factor that so many companies forget, tech based or not, is the importance of the customer relationship. Many organisations may not see their customer face to face, this does not mean that the level and delivery of the highest quality of customer service should be any less. “In the tech industry, too often customer service is relegated to second place behind technical know how and advancement, it’s this blindsided viewpoint that causes so many web-based organisations to fall at the first hurdle. Customer service and technology should never be placed one above the other; both are essential to delivering and implementing any system, especially if your business is based in the SaaS (software as a service) industry.

requirements. The system needs to hit the ground running and be able to quickly deliver the best possible results for the business.

OpenCRM position itself as an alternative to leading international CRM systems such as Salesforce.

Graham explains: “Implementing a CRM platform into any business is like bringing a new member of staff on board. A business will use the platform every single day; therefore it must meet the demands and needs of the whole team. It is required to function as a management, organisational, and a tailored service to all of its subscribers, ensuring that the business delivers maximum results.

“At OpenCRM we are committed to creating personable, open, and trustworthy relationships between our CRM experts and subscribers, so if a client does have a question, they can ring a knowledgeable and experience team member, who will be able to help and advise them instantly. It’s this commitment to offering the highest quality of customer service to our own subscribers that has helped us mould and define OpenCRM into the leading software system that it is today, providing our clients with the most effective business tool to support and nurture their own loyal customer base ”

“At OpenCRM, customer service is not only a top priority for our subscribers’ tailored systems, but also for our own business. The same mantra we say to clients is reflected in our company, in other words the people behind SaaS are obliged and must remember to provide a supportive customer service function. It’s one of the things that makes us different from the rest and gives us what we like to think of as a bit of an edge.

“This is when the use and resources provided by an innovative and intuitive CRM system will make a significant difference to your company, enhancing your overall service and the customer’s perception of your brand.”

“From the very first enquiry, an OpenCRM team member works with the client to learn their unique processes, business needs, and how to sculpt a system that fits their organisation. Our team is also able to come up with those little gems to make your business work more efficiently and effectively.

Implementing a CRM system into any organisation takes time and resources to ensure that the software is the perfect match for the organisation’s criteria and

“We spend time working closely with each subscriber to make sure they understand and can efficiently use the system. It’s this personal level of service that has helped

To talk to a member of the OpenCRM team about how CRM software can benefit your brand, just call 01748 473000 or visit the website: www.opencrm.co.uk.

Graham Anderson, is the CEO and founder of OpenCRM, one of the UK’s leading customer relationship management systems.

February/March 2017

SECRET OF SUCCESS

Name: Diane Henderson Business name: Edinburgh International Film Festival Website: www.edfilmfest.org.uk Q1 How did you get into your role? In 1986 I started working at Filmhouse Cinema whilst studying for my degree in Photography at Napier University. After a full day of working in the Napier darkrooms (no digital photography back then), I’d come to Filmhouse to sit in another darkened room for the rest of the evening, and I just loved it! One thing led to another and in 2006 I returned to Edinburgh International Film Festival to take up my current role of Deputy Artistic Director.

Q2 What is your proudest achievement? Every year there is something that reminds me of the power of cinema to cross boundaries and expand our knowledge of the world around us. It’s impossible to choose one particular moment, but it makes me genuinely proud to contribute to the history of an event that touches so many people every year.

Q5 How do you wind down after a busy day at work? I watch more films…! And these days the small screen is very much where it’s at, so I see anything worth watching on Netflix, Amazon Prime, etc. I also like to cook – Mexican and Italian being my best offerings in the kitchen. The odd glass of wine occasionally features too.

Q6 Who has been the biggest influence in your career?

Hopefully I’ll still be doing something that involves watching hundreds of films every year and meeting lots of amazing people.

A few people over the years have influenced me in what I do. Most notably in a job at Edinburgh College of Art (I worked there from 1992 – 98), my manager there, the late, very brilliant printmaker Peter Pretsell really helped to build my confidence. My partner Niall Fulton – who I met here at EIFF – is an actor and therefore completely understands the world in which I work. He always encourages me to push myself, gives great advice and always supports me.

Q4 What is your biggest passion (in and out of work)?

Q7 What is the best piece of advice you have been given?

Films will always be a major passion, and stills photography remains a true love,

Believe in what you’re doing, and if you stop believing then it’s time to move on.

Q3 Where would you like to be in 5 years time?

NEW MEMBERS Adagia Aparthotel Edinburgh Royal Mile. Arthurstone Management Auditel Carnegie Enterprise Cortex Worldwide Ltd Dishoom Dream Escape Hilton Edinburgh Airport Hotel Ogilvie Ross Positive People SaveMoneyCutCarbon Speak with impact The Fresh Air Learning Company TurnbullRipley Xtreme Karting/Combat

although in this digital era, I very much miss those many hours spent slogging away in the darkroom to produce the perfect print. I read lots too.

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I’ve been given various bits of advice from colleagues over the years, but this particular one I adopted after my first job, which I did for two years before starting university in 1984. I’ve stuck to that principal ever since, only taking a job if it’s one that interests me, and never being driven by salary or job titles.

Q8 Describe your approach to work in 3 words? Balance, integrity, enjoy.

ASK THE EXPERT

Social Media Marketing 2017 data didn’t account for serendipity and it You’ve subscribed to Social didn’t account for the impulse buyer, the Media Examiner, Social customer who had a change of heart and the Media Today, HubSpot Blog, customer that did not fit with your profiles. Sprout Social Blog and 2017 deserves an entirely new approach. you’ve been listening and In my opinion there are two distinct marketing strands that need to be delivered in watching Gary Vaynerchuk order to stand out. on Instagram and Youtube, 1st The BIG Idea – the one that requires top you’ve got this covered, the Creatives to develop and nurture it for you 2017 marketing plan is going and your brand, I’m thinking Irn Bru (sarcastic fun), Channel 4’s We’re the Superhumans (Rio to be a breeze. You arrive at work head held high, walk to your desk and suddenly reality kicks in, the email you’ve been dreading has arrived: unsurprisingly your targets have gone up, yet your budget has been cut and you promised the earth before the Christmas break… However, there has been a shift in marketing during 2016; if last year was all about identifying who your target customer profiles are and crafting advertising and marketing messages specifically targeted at them, you’ve worked out that you’re missing potential customers by being too focused. The bubble that misidentified Brexit and Donald Trump aligned with your marketing approach - 2016 was too blinkered. You missed opportunities, the analysis of your

Paralympics) – a concept that challenges the customer, entertains and enriches their experience of the brand and yet can be used forever and a day, probably.

Extremely unlikely you’ll get that from a digital agency or graphic designers, this needs people that don’t stare at screens all day and are capable of free thought – with a history of working with brands that don’t tow the line. The 2nd route is the documentary, the soap opera of the life and times of your business and the industry you’re in. Creating the opportunity for dialogue by introducing and documenting individuals (or an individual) by following their daily life (the edited version) revealing why you are in business, what it is you actually do, how it’s done, what’s involved.

How you deliver these routes is down to the social media platform, needless to say film content will grow exponentially. LinkedIn having recently been bought by Microsoft has already gone through a much-needed change to navigation and layout: 12th Jan 2017 (although I yearn the loss of the Advanced Search button); Facebook Groups are gaining popularity for business networking and Instagram direct messaging is slowly replacing Twitter for business conversations. I’m also sorry to see the Twitter Dashboard that allowed us to manage multiple business accounts hit the dust having only launched in June last year (stops functioning 3rd Feb 2017). To find out how I would choose to create a strategy unique to your business, why not join the Chamber training sessions: Social Media Masterclass training – they include: n n n n

Marketing Strategy & Content Planning Content Creation, Advertising & Analysis LinkedIn for Business Development Crisis & Incident Management on Social Media

Colin Gilchrist

February/March 2017

ADVERTORIAL

FOCUS ON: CORPORATE TRAVEL SOLUTIONS

New flightpaths will enable greater growth for the city and country

Edinburgh airport launch Consultation 2 on airspace change programme Edinburgh Airport has launched the second stage of its public consultation on the Airspace Change Programme (ACP) which will enable the airport to continue to grow and be a conduit for growth and prosperity for Edinburgh and for Scotland. The ACP is about the way in which Edinburgh Airport intends to grow, ensuring that it continues to be able to support Scotland’s aspirations in a safe and effective way. The second stage of consultation “You Spoke and We Listened” presents a range of proposed new flight paths which have been informed and influenced by the public responses from the initial ACP consultation period between June – September 2016. If the airport’s preferred proposed flight paths are approved by the Civil Aviation Authority, it would mean that aircraft would fly over fewer people than at present and would reduce the noise impact for thousands of residents in the airport’s communities. If implemented the airport’s preferred options would deliver the following major benefits: n The number of people who are currently overflown by aircraft up to around 7,000ft above their properties would reduce

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significantly compared to our current routes, and affecting the lives of nearly 25,000 fewer people. n We would be reducing our Carbon Foot print and our effect on the environment. Using present flight numbers we would reduce Carbon Dioxide emissions by over 8,500 tonnes a year. n Optimised operational benefits and the ability to meet and accommodate existing and future growth while maximising the safety of all of passengers. Gordon Dewar, Edinburgh Airport’s Chief Executive, said: “Edinburgh Airport is an enabler – a conduit for prosperity for all. But we also firmly believe that our growth is something that must be linked to, supported by and supportive of Edinburgh’s development and the Airspace Change Programme (ACP) is a key part of that development. “Our proposed changes being implemented would mean a reduction in aircraft noise for nearly 25,000 people. This will enable us to meet existing and future demand as we play our part in continuing to make Scotland better connected to the rest of the world.

“Our proposed new flight paths are a balance of interests focussed on three following key factors; impact on communities, airspace regulation as well as airport and aircraft operations. “At the very heart of our proposals are the findings of the initial consultation – we have listened to the people and have taken a utilitarian approach in finding a solution. “We have worked closely with key stakeholders including community and environmental groups and our proposed changes will reduce the noise impact on the community, reduce emissions and allow us to continue to meet the growing demand safely and sustainably. “In this second stage of public consultation we will be reaching out again to our neighbouring communities. In the initial consultation over 5,000 members of the public responded to the consultation – around 0.5 per cent of the adult population that we wrote to and in the areas that we highlighted responded. This time, with lines on the map, we look forward to hearing from even more people.”

You spoke and we listened. Discover how your views have helped Edinburgh Airport develop flight path options.

As you are probably aware, Edinburgh Airport is altering the flight paths above Edinburgh.

Weâ&#x20AC;&#x2122;d now like to share these flight path options with you and ask for your feedback.

Over the summer months, we asked for your opinions and have listened carefully to what more than 5,000 of you have had to say.

To participate in our second consultation and continue this two way conversation, or to get more information, go online to letsgofurther.com or request a Secondary Consultation Book from: The Consultation Coordinator Freepost, LETS GO FURTHER.

Your views have helped shape our thinking and have guided us in developing flight path options.

Visit letsgofurther.com #letsgofurther

60 SECONDS

Name: Jemma Goba Company Name: Tanami Website: tanami.co.uk Q In five words or less, what do you do? A Make Video Social Q How long have you been a Chamber member? A Since August 2015 Q Why did you join? A We simply had to. Team Tanami collectively suffers from severe FOMO (Fear of Missing Out) Q What services do you use? A We regularly attend events and have found the Chamber Directory really useful. We also publish Tanami’s press releases on the website. Q What’s the best business/benefit you have won through the Chamber? A Many of our clients are Chamber members! Most recently we filmed an event for The Royal Highland and Agriculture Society of Scotland. Q Are there any additional services or information you’d be particularly interested in? A Member videos would be a natural next step to the online directory. I’d also love to see some more events filmed. Q If you were telling another business person about the Chamber, what’s the first thing you would say? A Sorry? You’re not a member? I don’t understand. Q Where do you read your copy of Business Comment? A The top of Arthur’s Seat with the wind in my hair.

We thank our Partners in Enterprise for their continued support of the Chamber.

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CHAMBER NEWS

Breakfast with Andrew Kerr – Chief Executive of the City of Edinburgh Council – Carlton Hilton On a chilly Friday morning in January, Chamber members were treated to the annual update from the CEO of the City of Edinburgh Council. This regular update has been going for some 7 years and helps members frame their year ahead as well as reflect on some of the key achievements and challenges of the previous year. This year was a forward looking presentation with updates on the City Region Deal and the City Vision that was launched in September 2016. Andrew began by reviewing the work the council had achieved through 2016, and of particular note was the introduction of Scotland’s first social stock exchange. He gave an honest account of dealing with closing 26 schools, addressing the welfare and healthcare challenges, reducing budget, shedding 1,300 staff and fully replacing the Executive Team since he took up his post. With elections in May for new councillors he is conscious there may be a 50% change to the current elected members makeup, so a significant new group of local politicians that he and his team must advise and support in an ‘honest and meaningful way’. He outlined his strategy of having a rolling 4 year plan which will give a more achievable planning horizon and sense of vision, with accountability at its heart. Edinburgh won their pitch to host the Eurocities Conference in November 2018

which will be right in the middle of the important Brexit negotiations and will be an important connection for Scotland to other European cities. Edinburgh was also awarded UK Entrepreneurial City of the year 2016, City with most green space and FDI City of the Year, a striking indication that Edinburgh is getting many things right. There is still much to do and Andrew challenged us all to be part of making Edinburgh the strong, confident Capital City it can become. The City Region Deal which he hopes will be announced in March 2017 will be the first highlight of the coming year. This is projected to bring some £2bn of value to the Edinburgh City Region. It will focus investment into innovation and skills, infrastructure and transport, affordable housing and culture and tourism. Alongside the additional funding will be greater devolved powers to the city council to manage their estates and potentially levy local tax. The 2050 City Vision is beginning to capture the imagination of the Capital City’s citizens. The City Vision consultation was launched in September 2016 and the ambition is to have a final draft of the Vision by summer 2017 following extensive engagement across the city. This requires the participation and contribution of the city’s citizens and communities on how Edinburgh should look, feel and operate as we move towards

2050. Andrew is passionate about addressing the city’s poverty shame and revealed that whilst 25% of school children enjoy private schooling, 25% live in poverty - an unacceptable statistic. He has a vision for Edinburgh becoming ‘The Best City in the World’, a city that reaches out to the rest of the world and is a Strong, Confident Capital City. But this vision has to be the city’s vision not the City Council’s and it is for the citizens, through their engagement and contribution to the consultation, to decide what their vision for the city will be. The 4 key themes that have emerged so far are: Inspired, Connected, Fair and Thriving. So with a City Deal and a City Vision to progress plus further budget cuts and new elected members to advise and support he has a busy year but one which he recognises as the ‘year of delivering’. He thanked the Chamber and its members for contributing their views into the City Vision 2050 - edinburgh2050.dialogue-app.com – and encouraged those who have not yet had their say to do so. Anna Miller - Head of Communications

February/March 2017

CHAMBER AWARDS

Edinburgh Chamber Business Awards 2017 With over 450 guests at our 2016 Awards, we are excited to be returning to the Sheraton Grand Hotel and Spa on Monday 27th of February. Our 2017 Awards will be better than ever with 4 new categories being introduced, making a grand total of 13 potential opportunities to win an esteemed Edinburgh Chamber Award. To be in with a chance of winning and celebrating your successes with us, please fill in and submit your entry form which can be downloaded from our website - www. edinburghchamber.co.uk/events/awards

n Developing the Young Workforce – Sponsored by Developing the Young Workforce n Diversity n Lifetime Achievement – Sponsored by The Edinburgh Chamber of Commerce n Excellence in Health and Safety – Sponsored by IOSH, Edinburgh Branch

n Sustainable Development n Innovation in Business - Sponsored by Heehaw n Creative Marketing – Sponsored by Cameron Presentations

Ticket Prices

n International Trade – Sponsored by Forth Ports

£800.00+VAT for a Table of Ten £100.00+VAT Per Person

n High Growth – Sponsored by Edinburgh Airport

2017 Business Awards Categories

n Young Leader of the Year – Sponsored by Turcan Connell

n Best Performing Business (1-10 staff) Best Performing Business (11-50 staff)

n Director of the Year – Sponsored by Royal Bank of Scotland

GET WITH IT Edinburgh’s smart apps experts have created Beezer solving a real problem faced by SME’s wishing to enter the highly lucrative mobile space in what is yet another world first out of the Capital. In a short period of time the hi-tech outfit has experienced a phenomenal response and uptake representing, to date, a near 100% sales track record. Beezer’s creator Brian Smillie told me it was whilst operating a digital agency in Sydney that he started to hear the same story from many of his clients: “They said: We spent a fortune building our app but nobody’s downloading it. “I could feel their pain.” Brian contends that because the distribution model for apps is broken, SMEs in particular, are struggling with apps that often takes weeks to build. “They can cost thousands of pounds,” he reveals. “And even when you’ve built them, there’s no guarantee they’ll be accepted into the app store.”

n Outstanding Contribution to Development and Skills – Sponsored by the City of Edinburgh Council

Best Performing Business (51+ staff)

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n Outstanding Contribution to Development and Skills - Sponsored by The City of Edinburgh Council For more information on our sponsorship opportunities or any others Award queries, please see contact Roxy Nicol or Emma Reid at events@edinburghchamber.co.uk. Roxanne Nicol, Events Manager, Edinburgh Chamber of Commerce DD: +44 (0)131 221 2999 opt.2 E: roxanne.nicol@edinburghchamber.co.uk

By Bill Magee Scottish Business Technology Writer of the Year

If an app IS accepted, your troubles have only just begun. If you’re an SME, you can spend so much money developing your app that you’ve peanuts left to market it.

Then, from your own office, you can distribute and share it right across the world. A Beezerbuilt app will work across every device: Android, IOS, Blackberry, Windows and desktop.

If that was not enough: marketing apps is getting more expensive. App stores are introducing ‘paid search’. For example, Apple gets $1,600,000 every day from Pokemon Go just from hosting it in their store.

You can distribute it yourself by SMS, email, social networks and website widgets. So once the Beezer app is on your customers’ phones, they can share it among themselves across previously incompatible devices, extending its viral reach.

But a big budget is still no guarantee of success. This is because 8 out of 10 apps never make it out of the app store in the first place. Brian and his team figured there was only one way to solve this problem: bypass the app store. “So that’s exactly what we have done.” www.beezer.com is the outcome. It offers SME’s the only platform in the world that allows them to build and distribute an app without using a store. You don’t need to be a geek or a creative genius to build it. And it’s fast. Without any technical or design skills, you can create an app in a morning and launch it the same day.

The market for Beezer is huge and timing is perfect. Businesses are adopting apps eight times faster than they ever adopted websites, even at the height of the dotcom boom. Brian gives an idea of the potential market. Consider this: There are over one billion websites in the world today. But there are only two million apps.” As they say across the Pond: “You do the math.” Susannah Morgan, a director of “Stockbridge Local”, is in talks with the Beezer folks about developing such an app: “It’ll provide a vital communication and collaboration tool for businesses on an easy-to-use digital platform.”

EUROPE DIRECT EDINBURGH

Horizon 2020 actively supports SMEs by providing both direct financial support, and indirect support to increase their innovation capacity. ‘Innovation in SMEs’ aims at creating a bridge between the core of the framework programme - support to research, development and innovation projects - and the creation of a favourable ecosystem for SME innovation and growth. The objective of ‘Innovation in SMEs’ is to optimise the Research, Development & Innovation environment for SMEs, including through the establishment and facilitation of a range of support services, with the aim of strengthening the innovation capacity of SMEs and creating value on the market and/or into society, thus underpinning the Europe2020 strategy for smart, inclusive and sustainable growth. A range of actions contributes to building innovation management capacity for Small and Medium Enterprises. Innovation management capacity is the internal ability of companies to manage innovation processes from the generation of the idea to its profitability on the market. SMEs can find this kind of support via a

dedicated SME instrument, which is a novel approach to support SMEs’ innovation activities. It attracts more SMEs to Horizon 2020,and helps to increase the economic impact of project results by a companycentric and market-driven approach. The SME instrument addresses the financing needs of internationally oriented SMEs, in implementing high-risk and high-potential innovation ideas. It aims at supporting projects with a European dimension that lead to radical changes in how business (product, processes, services, marketing etc.) is done. It launches companies into new markets, promote growth, and create high returns of investment. The SME instrument addresses all types of innovative SMEs so as to be able to promote growth champions in all sectors. ‘Innovation in SMEs’ also includes actions which provide indirect support to SMEs in the form of tailored services and projects (innovation management capacity building, IPR management, etc…), networking and mobilization actions for innovation service providers and policymakers (i.e. exchange of experience between national innovation agencies); moreover, Horizon 2020

provides direct support to the Enterprise Europe Network, a key player in improving SMEs’ access to funding opportunities. ‘Innovation in SMEs’ funds additional activities intended to support entrepreneurship, internationalisation, and improving access to markets (through the COSME programme). Furthermore, this challenge supports the second EUREKA/Eurostars Joint Programme Initiative (2014-2020), that provides funding for market-oriented transnational collaborative R&D projects, spearheaded by R&D performing SMEs established in any of the 34 EUREKA Member-States that participate to Eurostars. Eurostars pools together national resources, with the aim of strengthening integration and synchronization of national research programmes contributing to the achievement of a European Research Area. https://ec.europa.eu/programmes/ horizon2020/en/h2020-section/ innovation-smes

February/March 2017

CHAMBER TRAINING

Training Course Calendar February

March

April

Wednesday 1st, 09:30-12:30 The Marketing Sessions

Thursday 2nd, 09:30-12:30 Email Marketing for Business

Tuesday 4th, 09:30-16:30 Delivering Great Customer Service

Friday 3rd, 09:30-12:30 Social Media Masterclass: Marketing Strategy and Content Planning

Friday 3rd, 09:30-12:30 Social Media Masterclass: Crisis and Incident Management on Social Media

Tuesday 11th, 09:30-11:30 Inspiring Women in Business: Getting your Airtime

Tuesday 7th, 09:30-16:30 Delivering Great Customer Service

Wednesday 8th, 09:30-16:30 Bidding to Win

Tuesday 25th, 09:30-16:30 Business Strategy Planning & Delivery

Friday 10th, 09:30-12:30 Social Media Masterclass: Content creation, delivery, advertising and analysis

Thursday 9th, 09:30-12:30 Create Winning Sales Presentations & Pitches

Tuesday 25th, 13:30-16:30 Incoterms 2010

Thursday 16th, 09:30-12:30 Killer Conference Content

Wednesday 26th, 09:30-16:30 Writing Compelling Web Content

Tuesday 21st, 09:30-16:30 Negotiate and Influence with Confidence

Thursday 27th, 09:30-16:30 The Fundamentals of Networking: The Key to Effective Business

Friday 17th, 09:30-12:30 Social Media Masterclass: Social Media Platform Techniques Wednesday 22nd, 09:30-16:00 Export Documentation Thursday 23rd - 24th, 09:30-12:30 The Networking Masterclass: Perfect the Art of Making Connections Friday 24th, 09:30-12:30 Social Media Masterclass: LinkedIn for Sales and Business Development Tuesday 28th, 09:30-16:30 Grow by Becoming a Leader Others Want to Follow

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Wednesday 22nd, 09:30-16:00 Export Training: Documentary Letters of Credit Friday 24th, 09:30-12:30 How to: Effectively Prevent Conflict & Manage Disputes in the Workplace Wednesday 29th, 09:30-16:30 Grow by Becoming a Leader Others Want to Follow Thursday 30th, 09:30-16:30 LinkedIn Bootcamp

May Thursday 11th, 09:30-16:30 Dealing with Difficult Situations & People Wednesday 24th, 09:30-16:00 Export Documentation

IN THE SPOTLIGHT

Company name: Sykes Who? Les Torrance, Executive Director, Area Operations Website: www.sykes.com 1. What were you doing between 10 and 12 this morning? Meeting with members of my team to catch up on what’s going on.

2. What do you see as your job’s biggest challenge? The sheer diversity and globalisation of the job brings challenges, however I love this, and with a great team nothing is insurmountable.

3. What do you consider your biggest business triumph? It’s very difficult for me to highlight any specific triumph. I get the most enjoyment from working with new Clients, from the early bid process through the implementation phases into developing a strong partner based relationship. This end to end journey can take several years, but it is exceedingly rewarding to look back on these journeys with Clients whom we’ve worked with for many years. These successes are only possible if you have the right people in your team to support you.

4. Do you have and money-saving business tips? Don’t believe Consultants commercial quotes J

5. What do you believe are the 3 key stages on your career ladder? Moving to Servisair in 1983. Moving to SYKES in 1999 as a lifestyle choice (instead of moving my family). Staying with SYKES when there were other financially attractive opportunities.

6. Where do you stand on work/life balance? It’s important to be flexible, and not get overburdened.

7. What do you like to do on your spare time? Walking, Angling and spending time with my family.

Integrity, leadership, flexibility and a positive attitude.

have supported the charity Breakfast Club for Sighthill primary our community neighbour. This is a great scheme and we are proud to be sponsoring this.

9. In business, is it more important to be liked or successful?

13. Other than your current position, what would be your dream job?

It helps to be both, but you need to be successful, and to be successful I believe you need to have respect for your colleagues and to gain their respect in return. Respect over being liked will enable success.

A professional sportsman

10. What is the one piece of advice you would give to others trying to reach the top?

Mohammed Ali

8. What qualities do you need to see in your employees?

Always give your best, and don’t be afraid to challenge things. Don’t stop asking why?

14. Who (living or dead) would you invite to a fantasy dinner party?

15. Outside of business, what is the most important thing in your life? My family

11. Who is your hero? I am not sure I have a hero, but I really admire Sir Ranulph Fiennes

12. Any business (or other) projects you would like to plug? As part of our Corporate Social Responsibility programme we

February/March 2017

INSPIRING CONNECTIONS

We’ve had a great start to 2017 with inspirational talks from Andrew Kerr, CEO at the Edinburgh City Council and Josh Quigley, the Tartan Explorer. Andrew Kerr delivered the first of our breakfast connections series and reflected on

BC February/March 2017

2016 before looking forward at his plans for the city this year. With a period of uncertainly looming over us, Andrew’s focus is on Edinburgh providing certainty for its residents, which can be achieved through a 4 year plan developed for the city – focusing on what we can do. At our first event of 2016, Josh shared his personal journey from severe depression to setting himself the challenge of cycling around the world. Josh’s ambition, positive

outlook on life and sheer determination inspired members, as he have us a truly personal and touching insight into the struggles he faced daily. We are certainty taking a leaf from our recent speaker’s book and are looking forward to our exciting events coming up, including: Woman in Business, Chamber Dining, Breakfast Connections and our very popular 60 Really Useful Minutes.

INSPIRING CONNECTIONS

FORTHCOMING EVENTS February Wednesday 1st, 08.30 - 10.00am New Member Event Kingsford Estates Ltd Thursday 2nd, 08.30 - 10.00am 90 Useful Minutes – 'Wellness in the workplace: benefits for your business' Experience English School Wednesday 8th, 10.00 - 11.00am 60 Really Useful Minutes: The business value of data or “How I Learned to Stop Worrying and Love the Data Era”. 15th South College Street

Friday 24th, 08.30 - 10.00am Early Start with The East India Company The East India Company Fine Foods Monday 27th, 18.45 - 23.00pm Annual Edinburgh Chamber of Commerce Business Awards The Sheraton Grand Hotel & Spa

March Wednesday 8th, 10.00 - 11.00am 60 Really Useful Minutes: Why Your (European) Business Might Benefit From Outsourcing Customer Service Experience English School

Wednesday 15th, 12.30 - 14.30pm Chamber Dining Club Lunch Dishoom, St Andrews Square

Wednesday 8th, 12.30 - 14.30pm Chamber Dining Club Lunch at Marco Pierre White Steakhouse and Grill Hilton Edinburgh Carlton Hotel

Tuesday 21st, 08.30 - 10.00am 90 Really Useful Minutes with DJ Alexander HSBC Bank, Hanover Street

Friday 17th, 08.30 - 10.00am Italy International Event BT Murrayfield

Tuesday 21st, 08.30 - 10.00am Influencers Breakfast with The Rt. Hon. Donald Wilson, Lord Lieutenant and Lord Provost of the City of Edinburgh MacDonald Holyrood Hotel

Friday 24th, 08.30 - 11.00am Breakfast Speed Networking Grassmarket Community Project

Tuesday 21st, 12.30 - 14.30pm Inspiring Women in Business Lunch with Shonaig Macpherson Hilton Edinburgh Grosvenor Hotel

Friday 31st, 08.30 - 10.00am Early Start with The East India Company The East India Company Fine Foods

Wednesday 22nd, 08.30 - 10.00am Spotlight Breakfast with Scottish Rugby Union BT Murrayfield

February/March 2017

MOVERS AND SHAKERS New Partner at Thomson Cooper Thomson Cooper are delighted to announce a key appointment to their senior team, effective from 1 December, as part of the firm’s growth strategy. Mark Gibson from their Dunfermline office has been promoted to the position of Partner. He will continue to support Managing Partner David Walker and the agricultural team in developing the firm’s substantial agricultural portfolio. Mark qualified as a Chartered Accountant in 2008, joined the firm in 2009 and was made an Associate in 2015. Mark, from Cupar in Fife, has been involved in the farming community for many years and specialises in agricultural accounting. He advises

Shane Marshall heads SaveMoneyCutCarbon energysaving expansion Energy-saving specialists SaveMoneyCutCarbon have appointed Shane Marshall to head the drive for growth throughout Scotland. Shane, as Business Development Manager, will lead the expansion of operations to build on successes in the hospitality sector and wider afield. Shane’s appointment marks a strong commitment by SaveMoneyCutCarbon to businesses and organisations in Scotland, providing the full-service solution to energy and water-saving

clients on all aspects of taxation, from inheritance tax on succession to capital taxes on land disposals. In addition, Mark has gained considerable expertise over the past few years in the renewable sector, helping clients successfully present business plans for farm diversification to banks and secondary lenders. Managing Partner David Walker said: “I am delighted to welcome Mark to the Partnership. He has extensive knowledge of the issues facing our farming clients, and I believe this experience means he is well placed to guide our clients through the challenges that the Brexit transition could bring. Mark has built strong relationships with our clients and I believe he will continue to make a substantial contribution to the firm going forward.”

needs. SaveMoneyCutCarbon works a wide range of clients, including hospitality groups such as Carlson Rezidor, property ownership groups, distribution centres, theme parks and corporate offices, as well as SMEs and households. Shane says: “Energy and water bills continue to rise and every business is looking to control these costs. Reducing consumption is the most effective way to cut bills and our solutions do not compromise on quality. We deliver an end-toend service, from initial survey and investmentready proposals to installation and finance options, with cost savings providing rapid ROI. Our endto-end consultancy and installation services help organisations reduce energy, water and carbon.”

Ken Hay recently joins Spire Edinburgh Ken Hay recently joined Spire Edinburgh Hospitals as the new Hospital Director, responsible for both Spire Murrayfield and Spire Shawfair Park. A graduate from Aberdeen University, Ken’s early career was as a Chartered Accountant working in Edinburgh and Chicago before he made the move into healthcare. He joined BMI Healthcare in 1999 and was responsible for overseeing the building of a multimillion pound cancer centre at BMI’s Nottingham hospital in conjunction with CPUK (Cancer Partners UK). He has been Hospital Director at Aberdeen’s Albyn Hospital before also taking the Fernbrae Hospital in Dundee under his control. Most recently he joined Spire’s Edinburgh hospitals after a period in charge at the Nuffield hospital in Glasgow.

At the moment Ken is overseeing a major project that will see the installation of Scotland’s first commercial theatre MAKO robot, which will assist orthopaedic surgeons in performing state-of- the-art hip and knee joint replacements. “This new addition to our orthopaedic facilities really puts Spire Murrayfield at the cutting edge of joint replacement technology and I’m delighted to be involved in such a project. “Since arriving in Edinburgh I have been made very welcome by staff and consultants alike and have been impressed by the enthusiasm and professionalism shown across the board. Providing first class healthcare services really is a ‘team game’ and I am confident I have a very good team. It has been a great start and I’m looking forward to an exciting future.”

BUSINESS COMMENT IS AN EDINBURGH CHAMBER OF COMMERCE PUBLICATION. Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh EH2 2LE www.edinburghchamber.co.uk President: Scott Black Chief Executive: Liz McAreavey E D I TO R: Anna Miller, Tel: 0131 221 2999 Email: anna.miller@edinburghchamber.co.uk

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FE ATURE S EDITOR David Forsyth, Tel: 07887 955778 Email: david@benchmarkpr.co.uk PRODUCTIO N & DES IG N Distinctive Publishing, Unit 6b, Floor B, Milburn House, Dean Street, Newcastle Upon Tyne NE1 1LE Tel: 0845 884 2383 www.distinctivepublishing.co.uk

A DV ERTIS IN G Distinctive Publishing, Unit 6b, Floor B, Milburn House, Dean Street, Newcastle Upon Tyne NE1 1LE John Neilson, Tel: 0845 884 2343 john.neilson@distinctivegroup.co.uk

DISCL AIM ER

Distinctive Publishing or Business Comment cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and Business Comment.

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