Business Direction 12

direction

Business

All your Import and Export needs page 15 The Chamber Training Centre page 34 The Chambers biggest expo ever page 43

tourism in Herefordshire and Worcestershire - the heart of England

Big Interview: Ken Nottage, Chief Executive, The Three Counties Agricultural Society - page 24/25

Business direction published by Herefordshire and Worcestershire Chamber of Commerce BD12.indd 1

ÂŁ2.00 where sold

March/April 2013 Issue 12 28/2/13 10:03:30

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                                                        

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or visit www.gms-group.co.uk

MANAGEMENT SYSTEMS

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All your Import

Bu sin ess

Dir ec tio n

The Chamber

and Export needs

Training Centre

The Chambers

biggest expo

page 15

page 38

FIRSTWORD

ever page 47

WELCOME TO THE SPRING EDITION OF BUSINESS DIRECTION. Tourism bring initiatives that

This edition celebrates one of the key business areas of the two counties, which is tourism

Twinning benefits about business page 26

£2.00 where

,

: Ken Nottage, Chief Executive Big Inter view ral Society - page 24/25 The Three Counties

Agricultu

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by Hereford

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Issue March/April 2013

12

HWCHAMBER.CO.UK Business Direction, Herefordshire and Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets across Herefordshire and Worcestershire.

EDITOR Kelly Key 0845 641 1641 ext 213

kellyK@hwchamber.co.uk Lauren Whiles 0845 641 1641 ext 279

Laurenw@hwchamber.co.uk

EDITORIAL businessdirection@hwchamber.co.uk 0845 641 1641 ext 213

PRODUCTION & DESIGN Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2385 www.distinctivepublishing.co.uk

There are over 4,500 tourism companies operating across Herefordshire and Worcestershire ranging from small Bed and Breakfasts to West Midland Safari Park.

When most people think of the two counties they think of the two Cathedrals and they are indeed iconic buildings which deserve a visit, but there is so much more. Our feature article in this edition is an interview with Ken Nottage, the new Chief Executive of one of our most visited attractions, The Three Counties Showground in Malvern.

Finally, our recent event which had speakers MEP’s Malcolm Harbour and Anthea McIntyre was successful and Malcolm has asked if we can run a similar event in the autumn which will engage businesses in the EU decision making process. We will provide you with more information on this as soon as we have it.

I hope to see you all soon at some of our events and if you would like to discuss any matters with me contact me on mikea@hwchamber.co.uk

Those people reading this edition early in March will, I hope, attend the Chamber’s biggest event of the year, the joint Herefordshire and Worcestershire Expo set to be held at the Three Counties Showground on Thursday 14 March. We already have a lot of stands sold and there is a real buzz that this event is going to be really successful. There is a feature on page 43.

The response to the launch of the Chamber’s Golf Society has been very positive; it is an ideal opportunity to do business in a relaxed environment.

The first golf day is planned for Wednesday 10 April sponsored by Hewett Recruitment. We already have a number of teams enrolled so book soon if you intend to join us. Other golf days are sponsored by mfg Solicitors and Crowther Beard

ADVERTISING Distinctive Publishing, 8th Floor, Aidan House, Sunderland Road, Gateshead NE8 3HU Tel: 0845 884 2336

CONTENTS 3 First word

24 Big Interview: Ken Nottage

4 Chamber news

26 Cover story: Town twinning

5 Business news

34 Chamber training

John Dean & Francis Griss

7 Business news 8 Business news

35 Training planner

deangriss@btinternet.com

SUBSCRIPTIONS

9 Business news

www.hwchamber.co.uk/view-our-businessmagazine Tel: 0845 641 1641

12 Business news

Helen.gowland1@distinctivepublishing.co.uk

FEATURE EDITORS

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber.

All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire and Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

16 International trade 18 Policy

36 Chamber Events 39 New Members

24

40 Skills and Education 41 5 minutes with…

19 Business news

43 Chamber Expo

20 Tourism

44 Business news

22 Conference Worcestershire

45 Movers and Shakers

23 Destination Worcestershire

46 Last word

26

Our Patrons are:

March/April 2013

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Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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CHAMBERNEWS

AMCO – A NEW STRATEGIC MEMBER FOR HEREFORDSHIRE AND WORCESTERSHIRE CHAMBER OF COMMERCE AMCO is an international logistics company with a regional midlands presence in Worcester, with head offices at Blackpole.

in the UK and Europe include full, part and pallet load transport, pick & pack, warehousing and freight forwarding.

AMCO was incorporated in 1983 as a specialist shipping and freight forwarding agency for the motor sport industry, but success in a diverse range of markets, geographical locations and specialist logistics services has been instrumental in the success of the present AMCO Services (International) Limited.

Within these core services, AMCO’s specialist transportation includes: JIT transport, worldwide courier and hand-carry services. Warehousing has also been a key feature in AMCO’s success – particularly for the automotive sector where it is now a recognised as a provider of high-quality sequencing services.

The company specialises in providing services throughout a variety of supply chains. Core operations

The company’s strategy is to add to its international credentials by providing extended services within

NEW STRATEGIC MEMBERS: QINETIQ

NEW STRATEGIC MEMBER: THURSFIELDS solicitors

QinetiQ is a leading international defence and security company. They deliver value-adding technology-based solutions, services and advice to a wide range of government and commercial customers all over the world to help them manage risk, reduce costs, protect vital assets and save lives.

An FTSE 250 company with over 5000 scientists and engineers in the UK, QinetiQ draws on a formidable 60 year heritage and a proven track record serving the UK Ministry of Defence (MOD) as a supplier of leading edge research, independent advice, extensive test and evaluation services and bespoke solutions and equipment. www.QinetiQ.com

Nigel Piercy, Business Development Manager at AMCO Services (International) Limited

supply chains; to this end the company also offers commodity sourcing and procurement from its commercial office in Shanghai. www.amcoservices.co.uk

CHAMBER GOLF DAYS Herefordshire and Worcestershire Chamber of Commerce recently launched a new Business Golf Society to give local professionals the opportunity to network and do business in a relaxed environment.

So far, the Society has proved to be popular amongst Chamber members and non members and application forms are still coming in.

The Golf days are scheduled to take place throughout 2013 at some of the most attractive courses the two counties have to offer.

Hewett Recruitment will be sponsoring the first Golf day that is going to be held on Wednesday 10 April at Wharton Park Golf Club, Bewdley. The picturesque 18 hole championship golf course is well known and respected having been designed by Course Architect, Howard Swan, around a 43 acre Royal Forest.

Charity of choice: Worcestershire Community Foundation

Thursfields is an award-winning legal practice which has been based in the region for over 100 years. With over 100 staff in 3 offices across Worcestershire.

The second Golf day, sponsored by mfg Solicitors, will be held on Friday 10 May at Blackwell Golf Club, Bromsgrove. Blackwell is a traditional English mature parkland course measuring 6283 yards from the white tees, with a par of 70.

Charity of choice: Acorns Children’s Hospice

Thursfield offer practical, real advice and solutions to your legal problems, and have proven specialist expertise in all areas of the law to achieve the best possible outcome.

Sponsored by Crowther Beard, the third Golf day will take place on Friday 27 September at The Worcestershire Golf Club, Malvern. Established in 1879, The Worcestershire Golf Club is proud to be the oldest club in Worcestershire and one of the oldest in England. Charity of choice: Ataxia UK Limited

The company was described as ‘excellent’ in the latest edition of the Legal 500 and are Lexcel accredited, the industry quality standard of excellence.

The residential property department are members of the Law Society’s Conveyancing Quality Scheme (CQS), marking the firm out as meeting the highest standards in the residential conveyancing process.

The department was also named as the Regional Conveyancing Firm Of The Year for the West Midlands and Wales. www.thursfields.co.uk

04 BD12.indd 4

Visit www.hwchamber.co.uk/ chambergolfsociety for a full price list and further information about the courses.

Becoming a member of the Chamber Business Golf Society is completely free of charge, please contact golf@hwchamber.co.uk or call 0845 641 1641 to speak to a member of the Chamber team.

Chamber Business Golf Days are managed by AMROS Golf Event Management.

March/April 2013

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BUSINESSNEWS

HEREFORD COMPANY DEVELOPS GAME CHANGING TECHNOLOGY FOR RUGBY Richard Lee

WRAGGE & CO ADVISES WM MORRISON SUPERMARKETS ON ITS INNOVATIVE WORKPLACE PENSION SCHEME Wragge & Co’s pensions experts have helped Wm Morrison Supermarkets PLC introduce one of the fastest-growing pension schemes since the Government rolled out its workplace pension reforms.

Launched to meet Morrisons’ 1 October implementation date, the innovative cash balance scheme achieved more than 16,000 members by the end of 2012.

Partner Richard Lee said: “As one of only four employers with a 1 October 2012 implementation date, they had to quickly understand the issues for its business and develop a robust plan. Our knowledge of the client’s business and unique expertise in workplace pension reform enabled us to work with it on a creative solution which met all its key criteria.”

While only the largest businesses are currently required to automatically enrol workers, this will ultimately affect all public and private sector employers. The number of businesses required to comply with the new duties ramps up quickly in 2013. www.wragge.com/wpr

Backed by the RFU and IRB for experimentation at elite level, January saw GoalScan’s official concept demonstration at Sixways, Worcester Warriors ground.

The club’s brightest young stars from the Academy tested the unit to the max on the day in-front of reps from the IRB and the RFU. Hereford-based electronics design firm, IA Technology has developed the device, which detects whether a goal has been scored or not by creating an electronic curtain between and above the goal posts. The device sends an alert to the referee when the electronic curtain is intruded by the ball.

The company arranged the demo of their concept demonstrator for Ed Morrison of the RFU and representatives from the IRB who came from Ireland to see the device in action.

The next stage for IA Technology is to work with the RFU and IRB to design and build prototypes for further trials. It’s an exciting time for the company and for the rugby industry. www.iatechnology.co.uk Duncan Williams 01432 342377 dwilliams@iatechnology.co.uk

NEXUS CREATIVE – NEW YEAR, NEW WIN The year has started well for Nexus Creative Limited after winning the contract to market the St Andrews Town Hotel in Droitwich Spa. The rolling annual contract will cover all elements of marketing, working with new owners to promote the beautiful Georgian hotel, bar and restaurant to the residents of Droitwich, the wider region and the business community.

New owner Aidan Stevens said: “This was not a decision we rushed into. It was not only important to find an agency which had the complete range of technical marketing skills, but also to find a team that we could work with on a personal level. Nexus

Creative worked hard to understand what we wanted to achieve and didn’t just sell us what they had to offer.” www.nexuscl.com

THIRTY YEARS-OLD AND AMCO LOOKS IN PERFECT HEALTH International logistics company AMCO Services (International) Limited is in party mood.

The business direction themes FOR 2013 are:

Following three years of sustained growth, 20% in the past year alone, the company is celebrating its birthday with a list of goodies.

Rebranding has refreshed its appearance and enhanced brand awareness, a marketing campaign is educating existing customers about the wide range of logistics services it offers, including freight delivery, warehousing and sourcing, whilst AMCO head offices at Blackpole, in Worcester have been refurbished, with extra staff being employed in warehousing, operations and administration.

Company growth has been most noticeable in the automotive and defence sectors, but has also happened through acquisition, which has expanded the ‘fleet’ by a

further 40 vehicles.

May/Jun Jul/Aug Sept/Oct

AMCO is also in partnership with first-tier suppliers to the MOD. One such partnership has resulted in the establishment of two warehouses in Telford to accommodate growth.

Nov/Dec Innovation If you have any press releases or articles please send them to

New AMCO livery

www.amcoservices.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Online Revolution Investing in Herefordshire and Worcestershire Corporate Social Responsibility

businessdirection@hwchamber.co.uk

05 28/2/13 10:03:48

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March/April 2013

28/2/13 10:03:50

BUSINESSNEWS

Malvern Instruments managers outside University of Worcester business school

MANAGERS AT GLOBAL FIRM COMPLETE LEADERSHIP PROGRAMME WITH UNIVERSITY OF WORCESTER A team of managers at Malvern Instruments has completed a leadership and management programme with the University of Worcester’s Business School.

The first delegates from the global firm to successfully complete the programme gathered at the University’s City Campus to receive their awards from Paul Walker, Managing Director of Malvern Instruments, and Mark Richardson, Head of Worcester Business School.

In welcoming delegates and colleagues, Mark Richardson congratulated them on their success and overcoming the issues of balancing work pressure with time to study.

Paul Walker congratulated the staff of Worcester Business School and colleagues at Malvern Instruments in achieving an ‘almost impossible task’, designing and delivering a high quality programme to a diverse audience, one which had been very well received by delegates and where the impact was also being seen in company performance.

Eventually more than 80 delegates will complete the programme with some elements delivered to Malvern Instruments Managers in the USA. www.malvern.com

A PEACHY NEW WEBSITE Peach Recruitment have recently launched their new look website, thanks to local marketing agency NinetyFive Creative.

Having identified the need to invest in a new website to give clients and candidates a better user experience whilst reducing internal administration, Peach Recruitment decided to work with NinetyFive Creative, as Sarah Mayo-Evans, Managing Partner at Peach Recruitment, explains: “We attended a number of events and seminars with NinetyFive Creative, including one of their website presentations. It was obvious they

had the design and web development expertise to help us, but the fact that they focused on overall business aims and objectives and understood our company ethos really appealed to us.”

Ben Barnes, Creative Director at NinetyFive Creative said: “We’re really pleased that Peach Recruitment decided to work with us. The new website reflects their modern approach to recruitment, and with the latest website technology on board they can now develop the online experience they provide as part of their overall business strategy.’’ www.peachrecruitment.net

John Keane, Roger Marshall (front) Guy Marson, James Algar

MoDUS PRINT EXPAND Following six successful years modus print are expanding into a new larger premises on The Tything, allowing the modus group to expand its offering to Worcester’s Business community.

The new premises will see modus group continue with their strategically planned expansion providing an extra 1400 square footage to populated with a range of print, promotional and exhibition display products. In addition modus print will provide new

photocopying and document scanning services to businesses needing to outsource those jobs others may shy away from. The modus board feel that the relocation demonstrates the success modus print has had since it’s opening in 2007, and shows that although times maybe tough for businesses in Worcestershire, there are some bucking the trend. www.moduscreative.co.uk

WINSTED DEBUTS ENVISION CONSOLE AND CELEBRATES 50 YEARS IN BUSINESS Leading control room furniture manufacturer Winsted Europe & Middle East has unveiled its brand new EnVision Command Console, designed and constructed specifically for today’s control room technology.

EnVision’s introduction is Winsted’s first product news for 2013, a year in which the company celebrates its 50th anniversary.

Multiple mounting options on each tier mean the slat-track can be positioned exactly where required. EnVision also features a convenient extra-deep rear cable management tray that simply hooks on to the slat-track, allowing fast, easy access for maintenance and future upgrades. www.winsted.co.uk

EnVision’s radical new modular design blends form and function in an ergonomically optimised single, double or triple tier configuration. Whatever the format, operator sight lines and viewing angles are maximised, while staff remain comfortable and productive.

Each EnVision tier supports a 7½” high slat-track section that allows for flexible equipment mounting, along with convenient accessories to help keep operators organised and reduce clutter.

Envision

CHAMBER HR WEBSITE AND ADVICE LINE

Trained HR Professionals are on hand 24 hours a day to offer advice on employment issues via the telephone or dedicated website.

Contact your Chamber representative for a Username and Password.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

CRoWTHER BEARD LLP’S 14TH BUDGET BREAKFAST BRIEFING WILL TAKE PLACE oN THURSDAY 21 MARCH 2013 For the fourteenth consecutive year, Crowther Beard LLP will be offering their usual swift reaction to the Chancellor of the Exchequer’s spring budget at the regular Budget Breakfast Briefing, held on the morning following the announcements. This year’s event will be supported by the Herefordshire and Worcestershire Chamber of Commerce and the Worcestershire LEP.

together, to discuss the implications of the latest budget, and to hear our expert team’s interpretation of developments and changes to taxation.”

John and Chris will be presenting the event in their usual entertaining way, and will this year be joined on stage

by President of the Herefordshire and Worcestershire Chamber of Commerce, Jim McBride, Gary Woodman of Worcestershire LEP and by Kelly Key, Head of Policy and PR at the Chamber.

“It means a very late night for us, looking carefully at the Chancellor’s statement”, says Managing Member, John Painter, “but it’s important for us to be able to understand the implications for clients and local business generally.”

John Painter unzips the budget.

“Our Budget Breakfast Briefing event has become a firm fixture on the calendar”, continues Chris Hobbs, Tax Member at Crowther Beard LLP. “It’s a very popular

event; businesses really value the opportunity to get

CELEBRATING 10 SUCCESSFUL YEARS

UNCOVER AND RETAIN YOUR ORGANISATIONS HIDDEN TALENT

Malvern based software company borwell are celebrating 10 years of successful trading in Worcestershire.

The company was founded by Steven Borwell-Fox in 2003 to provide software consultancy to the Defence sector. Originally based in Worcester, the company currently employs 12 staff and has moved to larger offices in the Malvern Hills Science Park.

During the last 10 years, the company expansion has allowed borwell to use its expertise in secure software projects to provide bespoke solutions for clients across the county, in many sectors and for defence projects worldwide.

Steve Borwell-Fox credits the success of the company to “Planning for growth, having a clear vision, employing specialists to the team.”

A series of events to mark the 10th anniversary are planned throughout 2013, starting with a celebratory new logo and redesigned website.

Research shows it is imperative to put focus on your most important investment, your employees. Engaging in a constant dialogue and learning processes will reveal those bubbling aspirations and skills whilst instilling confidence in the individual. Cutting edge Performance Management technology blended with a bespoke Competencies Framework will implement and guide this process. Centred around the employee the platform opens conversations orientated around Priorities, Goals, and SWOT. The outcome is an honest profile which can be utilised for individual development and Career focused planning by identifying key skills though a system which develops communication between the relevant stakeholders.

Investors in Learning are looking for new Partner Organisations to create good practice case studies with this online platform. If you would like to be involved please get in touch.

Info@investorsinlearning.com

To hear about how the budget might affect your business, contact the Crowther Beard LLP Worcester Office on 01905 454 854, or email Wendy Youngs at wjy@crowtherbeard.com www.crowtherbeard.com

SUPERDREAM FECKENHAM 40 MILE WALK How does walking 40 miles, through 20 villages, in 1 day sound?

That’s what the team at Midlands creative agency Superdream are doing on Saturday 27 April, all in aid of Macmillan Cancer Support and the Primrose Hospice.

Feckenham 40 is a 40 mile walk taking place in and around Feckenham, Worcestershire. The event, organised by Superdream, has raised thousands in previous years. But this year they want to go one better, and are looking to raise £10,000 for their chosen charities.

This is the fourth year the agency will be holding the Feckenham 40 event, and they would love your help.

If you’d like to join in the walk, hand out refreshments or words of encouragement, or just make a donation – you can.

Please visit www.justgiving.com/teams/ Feckenham40 to help them reach their £10,000 target, or to sign up and walk with them. www.superdream.co.uk

www.borwell.com

FUNDING FINDER

A funding search which provides details of a range of funding opportunities and grants available to businesses, including European, public sector, lottery, Venture Capital and loan funds. Chamber members have the additional benefit of email alerts when new relevant funding opportunities are available.

Tel: 0845 614 1641 or email www.hwchamber.co.uk/funding-finder 08 BD12.indd 8

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BUSINESSNEWS

MALCOLM VICTORY AND THE ROTAIRE DRYLINE It’s an exciting time for Malcolm Victory, Director of 1% Studio. At the end of 2012, his invention the Rotaire Dryline was voted Best Product by the Prince’s Initiative for Mature Enterprise (PRIME) and Sage One Accounts.

At the awards ceremony Malcolm was also chosen as the Overall Winner of Senior Entrepreneur of the Year 2012. In early 2013 he appeared on Midlands Today for a feature on his involvement with PRIME and was a guest speaker along with Rosemary Conley CBE, at an event in Birmingham.

The Rotaire Dryline is a patented cover that turns a rotary washing line into an umbrella which saves you money and reduces your carbon

The opening of Malvern’s new applications and demonstration laboratories in São Paulo

footprint. Chamber members receive a 10% discount. www.rotaire.com

MALVERN INSTRUMENTS OPENS NEW APPLICATIONS LABORATORY IN BRAZIL In December 2012, in support of continued, strong business growth in South America, materials characterization company Malvern Instruments opened a new applications and demonstration laboratory in Brazil.

Located at the São Paulo facility of Malvern’s parent company Spectris, the new laboratory will provide pre- and post-sales support to customers across all of Malvern’s technology areas.

exceptional service are at the heart of Malvern’s business and the company strives to deliver the same service excellence the world over. The establishment of this new laboratory in São Paulo follows the opening in March of a brand new Malvern facility in Houston, Texas, which not only serves customers in the USA but supports some of the emerging markets in Latin America.

Strong customer relationships and

www.malvern.com

POSTCODE ANYWHERE MOVE POSTCODE NEW CLIENT WINS FOR WORCESTER COMPANY VENTURE PR & MARKETING Worcester based PR and marketing agency Venture PR & Marketing is celebrating with four new clients this month. They are delighted to welcome on board Austin Consultants, Green Running, Zybert Computing and Show My Homework to their growing client base.

Venture PR & Marketing was launched in October 2012 and is led by Chief Executive Lisa Ventura. The company specialises in PR, marketing and digital marketing for the IT, IT security, cyber security and arts/entertainment industries.

Postcode Anywhere’s move to new state-of-the-art office in Taylor Wimpey’s £75 million ‘flagship’ Waterside development at Diglis Basin, was quite a challenge for the various companies involved in the project’s completion as they turned it around in record time.

be applauded for their patience, understanding and professionalism.” www.postcodeanywhere.co.uk

Postcode Anywhere’s Managing Director Guy Mucklow explains: “The project was an ambitious and complex one and all involved should

www.ventureprmarketing.com

You’re in expert hands.

Nuffield Health Hereford Hospital Call 01432 355131 or email he.clinicbookings@nuffieldhealth.com Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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WORCESTERSHIRE.BUSINESS.CENTRAL – ALL YOUR BUSINESS NEEDS. ALL IN ONE PLACE. Looking for business support can be a time consuming and frustrating process. So Worcestershire County Council in conjunction with other partners across the county has launched Worcestershire.Business.Central, a business solutions initiative which has put business support and information all in one place.

Worcestershire.Business.Central aims to provide a single point of contact for all Worcestershire business support needs. Its priorities are to: 1. Support business creation and growth, offering advice, access to finance - including loans and grants, and information on business training and support programmes.

2. Attract Inward Investment – detailed information of key strategic development sites, commercial property search facility, information on local schools, transportation links and broadband speeds.

3. Underpin Employment and Skills – Providing support for employers focussing on recruiting staff, apprenticeships, leadership and management and employer training.

Steve Borwell-Fox, Managing Director of Borwell Ltd said, 'Worcestershire.Business.

Central is joined up, integrated support – a one-stop-shop. It's information that you don't want to miss out on.'

Worcestershire.Business.Central also offers an events calendar, an online business directory & business news.

For more information go to: www.business-central.co.uk 0300 123 14 40 - info@business-central.co.uk Twitter - @WBCUpdates Facebook - Worcestershire.Business.Central LinkedIn - Worcestershire.Business.Central

SIMPLIFY YoUR BUSINESS NEEDS Invest your money in your business, rather than your workspace, by joining the fast-growing network of savvy business owners and professionals alike, differentiating their business from their competitors, with a Penyard House Corporate Membership.

At Penyard House, we appreciate the importance of a supported off-site venue and we offer our members first-class executive facilities in prestigious surroundings.

Accommodating both day and residential occupancy, with a wide selection of Executive Rooms, Presentation Suites, over 80 en-suite double bedrooms, a 130-seat Lecture Theatre and purpose built Business and Training Centre; we can facilitate all your needs in privacy and comfort.

From an internal team catch-up to a client meeting, we provide a modern professional space for the perfect introduction, presentation or training session. Member benefits include complimentary audio and visual equipment, meeting stationery, refreshments, concierge services, administration resource and a bi-monthly seminar or meeting room hire.

Our membership is ideal for start-ups and existing businesses looking to enhance and develop their business presence without the commitment of a traditional office.

Become part of this innovative business community and add real value to your own business offering.

For further information, contact 01989 760716 or email corporate@ penyardhouse.co.uk

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R J Francis & Co CORPORATE HOSPITALITY SERVICES At Penyard House, we appreciate the importance of a supported off-site venue and we offer first-class executive facilities in prestigious surroundings.

CHARTERED ACCOUNTANTS & REGISTERED AUDITORS

FRIENDLY AND PROFESSIONAL SERVICE • Accounts Preparation • Company Audits • VAT returns and PAYE • Book Keeping Service • Tax Planning and Finance Advice

Accommodating both day and residential occupancy, with a wide selection of Executive Rooms, Presentation Suites, over 80 en-suite double bedrooms, a 130-seat Lecture Theatre and purpose built Business and Training Centre; we can facilitate all your needs in privacy and comfort.

Weston-under-Penyard Herefordshire HR9 7YH Tel: 01989 760716 Email: corporate@penyardhouse.co.uk Website: www.penyardhouse.co.uk

Telephone. 01432 266630 Fax. 01432 341129

Email. admin@rjfrancis.co.uk

Franklin House, Commercial Road, Hereford, HR1 2AZ

Providing current, relevant and robust Payroll Services is the passion of David Hogg.

David is a business driven professional with experience of managing payrolls in the private sector, retail, manufacturing, financial services and the public sector. He is accustomed to supporting organisations through business change.

For help and advice on the following ✓ payroll data migration ✓ payroll implementer ✓ payroll parallel runs ✓ payroll administrator ✓ payroll analyst

✓ payroll auto enrollment ✓ payroll real time information ✓ payroll processing “how to guides” writer ✓ payroll trainer and mentor and more, contact David.

Office 01905 85 48 99 Mobile 07887 37 48 59 www.payroll-services.uk.com Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

DRPGROUP WIN AT THE IVCA LIVECOM AWARDS The drpgroup has picked up eight IVCA LiveCom Awards at this year’s ceremony, winning one award outright in the UK Campaign category for work with Sainsbury’s on the Paralympics Activation programme.

The group also picked up 7 highly commended awards; two were for Seminars and Conferences and UK Internal Experience for Office Depot’s Annual Sales conference. Chiltern Railways also earned a highly commended for Learning Experience for the Customer Service Team Training project. Sainsbury’s were awarded a further four highly commended awards for

the Paralympics Activation programme in the following categories Sporting Events, UK Commercial and Promotion, Innovation and Festivals.

The LiveCom awards celebrate the creativity and effectiveness used in live events and experiential marketing. All the winners are also automatically entered into the Best Event of the Year at the 2013 IVCA Awards. This ceremony will be held on Friday 22 March at the Grosvenor House Hotel. www.drpgroup.com

HR4 LIMITED - TRAINING IN HARD TIMES We are all going through hard times. We are all looking at what we spend and cutting back on those none essentials. This can often mean cutting those things, which give intangible benefits but very real costs, such as marketing and training.

n Providing targeted training that will most benefit the organisation n Ensuring that it is delivered by high quality providers Doing this will provide you with people who will add value to your organisation now and in the future.

However, can we afford to do this?

Recently whilst discussing the shortage of good people with two colleges who run local engineering firms, they commented how they had both started their own “in house” apprentice training programs, “to ensure that their future people would be of the highest competency and show the company in the best possible light”.

www.hr4.co.uk

Cost is always a factor, as is time and the availability of people.

However, it is possible to get a discernible Return On Investment by: n Matching the organisations training plans with its business strategies

MALVERN TECHNOLOGY COMPANY JOINS GLOBAL ANIMAL NUTRITION GROUP Malvern based bio-tech company, Microbial Developments, has been sold to a global supplier of animal nutrition feed additives.

Microbial Developments specialises in the manufacture, fermentation, and freeze-drying of micro organisms, and has won world recognition for ‘Aviguard’ its bacterial product to protect the digestive system of poultry.

The Malvern business, including its R&D, production, and packing facilities, were sold to Canadian based Lallemand by its owner, Tim Nelson, who will continue in the role of Managing Director. He had previously acquired the business from the Bayer group through a management buyout (MBO).

Mr Nelson was advised throughout the transaction by corporate finance and tax specialists at accountants, Bishop Fleming, and solicitors, Harrison Clark.

Microbial’s operations will now be added to Lallemand’s existing plants in Milwaukee (USA), St Simon (France), and Montreal (Canada). www.microbialdevelopments.com

LoVE ART, BE INSPIRED Funny Blood is hosting an Art Exhibition and Auction at Stanbrook Abbey on Thursday 21 March 2013 from 6.30pm. This will be a great opportunity to look around the stunning Abbey, enjoy a glass of bubbly and canapés as well as view and buy art from exhibitors in Worcestershire and the surrounding counties. Tickets are priced at £25 each and the auction will include art and prizes such as Morgan Sports Car hire for the day. www.funnyblood.co.uk/art-exhibition-and-auction

CHAMBER LEGAL ADVICE LINE

This service offers members unlimited access to free help and advice on commercial and employment law, environmental health, taxation and VAT issues.

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Are your CAD qualifications good enough?

University course – Typically just a basic module City & Guilds – When did you last use the software?

Essentials course – Did you attend intermediate and advanced courses?

Could you pass a CAD skills test at a job interview?

Certified CAD Skills and monthly practice ● ● ●

●

Concentrate on the skills employers need to get the job done Helps to pass a CAD skills test at a job interview You can apply to local companies for well paid short term employment which could turn into a full time job Demonstrate your CAD skills to an employer and then see if you still need a degree in philosophy!

Autocad training courses for unemployed, self employed and companies in small groups for almost individual attention On-Site training for companies

Call free phone 0800 1976281 or email info@autocadtraining.co.uk Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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DREAM BIGGER 013 28/2/13 10:04:25

INNoVATIoN NETWoRKS – BACK BY PoPULAR DEMAND The Innovation Networks project is back, having recently received a further £1.9m of ERDF funding to support another 150 SMEs in the West Midlands. This project, which has been running successfully since 2003, supports businesses through the provision of funding to assist with the development of new products, processes or services.

Applicants can choose between a capital and a revenue grant of £10,000 to help cover their project costs. The funding is awarded as a contribution towards projects with a minimum planned expenditure of £22,500. The funding is very flexible and has been used to pay toward conducting feasibility studies, developing prototypes, tooling costs, specialist consultancy and the development of a brand image and packaging.

You will need to be working in a “network”,

collaborating with two or more other small businesses within the region with the complementary resources and skills you need to develop the idea. The funding is straightforward to apply for and project staff are available to help throughout the application process.

Your project must be truly innovative, resulting in a new product, process or service and provide tangible benefits for the West Midlands economy. You should be able to demonstrate that there is market potential for your idea. All projects are independently evaluated by assessors suitably qualified in the field.

Innovation Networks Do you have a great idea for a new product, process or service?

Would a £10,000 grant help your small business to buy the skills and resources you need to turn a bright idea into a product or service ready for market?

Innovation Networks offers grant support to West Midlands based SMEs who are working with other regional businesses to develop innovative new products, processes or services.

Revenue grants of £10,000 are available to cover product development costs such as parts and materials, prototype development, testing and I.P protection.

OR Capital grants of £10,000 are available to cover costs of tooling and machinery needed to develop your new product.

APPLYING FOR FUNDING If you would like to find out more about the project please contact us: T: 024 7623 6391 E: innovation@cad.coventry.ac.uk

www.innovation-networks.co.uk

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commercial international trade centre

chambernews

FOR ALL YOUR IMPORT AND EXPORT NEEDS ONLINE CERTIFICATE OF ORIGIN APPLICATIONS The Chamber International Trade Centre provides access to an online, electronic documentation system called e-z Cert, which saves Herefordshire and Worcestershire businesses thousands of man hours and cost savings. e-z Cert allows you to submit your export documentation online, it simplifies and speeds your ability to exploit international trade and gives significant financial savings on each document. Use our ‘Express’ service for an even faster delivery.

Benefits of using e-z Cert and e-z Cert Express: Speed - Forward your export documentation electronically and reduce processing time.

Service - Use e-z Cert Express for an extremely fast service with documents returned without delay.

“Using e-z Cert is simple and so efficient. We are now able to achieve same day dispatch even where shipments require EUR1s or Certificates of Origin to go forward with the goods.”

Nikki Preece - Micron Sprayers

Support - Trained members of staff at the end of the phone to guide you every step of the way.

Take advantage of our electronic export documentation and certification service at no extra cost.

Print documents at your own premises avoiding postage delays or travelling time. You’ll also have

Simplicity - Forward and receive documents electronically, and with e-z Cert Express print at your own premises.

Visit www.e-zcert.com to register as a user and start benefitting from the service immediately.

absolute security in the processing of your documents and because you’re cutting out processing time you save on costs!

Security - By using e-z Cert Express you have absolute security in the processing of the documents.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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INtERNAtIoNAltRAdE

FIRST EVER DEDICATED “EXPoRT ZoNE” AT CHAMBER EXPo 2013 Are you hungry enough? The UK’s export growth is being driven by only a few business sectors and markets – however, looking closer to home our successful local exporters are bucking the trend and on the hunt for new markets with real opportunities.

For the very first time at this years Chamber of Commerce Expo we are aiming high and will introduce a totally dedicated Export Zone for the event - packed full of new services and support for Herefordshire & Worcestershire exporters – or if you’re only just starting to think about export we also have something to offer you. .

The Export Zone will include ......

chamber inTernaTionaL commerciaL cenTre Export documentation – Translation Services – International Trade Training for all you need to learn about effective shipping and trading overseas

uK Trade & invesTmenT inTernaTionaL Trade advisor Team Ask the team any question about exporting you like, they have the answers n Finding Export Customers n Market Research in international markets n Funding for export development

open To eXporT –inTeracTive demo Team

n Advice and support from your local specialist team

The website provides information and advice on exporting products & services from the UK in the form of articles, events and opportunities. This content is produced and contributed by our users, partner organisations and key contributors. If you think you have some expertise or advice to offer, no matter how big or small your contribution, simply register at www. opentoexport.com and start participating today.

eXporT incubaTor WorKshop – Are you ready to grow?

Are you looking for ways to grow and develop your business?

Considering growth through “Selling Internationally”?

‘Incubate for Export’ is a new exploratory pilot programme designed to help you grow your business (and explore your potential for doing business overseas).

This exciting workshop is designed to help you recognise the benefits of International Trade and start your journey of growth via doing business overseas.

The reaL FacTs abouT eXporTing Did you know? n Companies are 11% more likely to survive if doing business overseas n 29% of companies trading overseas significantly increase the commercial lifespan of their product or service. n 44% of businesses trading overseas significantly improve their profile or credibility

passporT To eXporT - presenTaTion A dedicated one year development programme to move you on from some occasional export to becoming proactive and driving your exports forward – find out how Passport to Export could work for your business

n 44% of companies active abroad report an increase in turnover n businesses that start exporting, grow their productivity by 34% in the first year alone

WoRCESTER ToUR oPERAToR ENJoYS A BRAZILIAN (SUCCESS) Worcester based tour operator, Discover Travel & Tours, launched its new Portuguese guided tours of Britain into the booming Brazilian market this month. Following encouragement from UKTI, Managing Director, Andrew Grieve, decided to invest in this emerging economy to replace the drop of business from recession hit Spain and Portugal.

Andrew said: “We already employ an experienced and long established sales team of Portuguese and Spanish speakers, so this move seemed a logical progression.”

With help from the UKTI Tradeshow Access Programme Discover Travel & Tours Sales Manager, Vanda Oliveira, exhibited at key travel industry shows in both Brazil and Spain to meet prospective agents and distributors of the new range of round Britain tours. “Brazil has proved to be a very receptive market and we are already seeing bookings for this summer” said Mrv Grieve, adding “Visiting the market has been vital for our success as Brazilians value people to people contact in building productive business relationships.”

If you are interested in finding out how the UKTI Tradeshow Access Programme could help your business with overseas exhibitions contact the UKTI Team based at Herefordshire and Worcestershire Chamber of Commerce on 0845 641 1613 or email internationatrade@hwchamber.co.uk

EXPoRT DoCUMENTATIoN

The E-cert online provides you with a fast, easy and secure way of submitting your export documentation.

Chamber Members receive a 50% discount.

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INtERNAtIoNAltRAdE

CYBER AND INFORMATION SECURITY SHOWCASE On Wednesday 13 and Thursday 14 February 2013 The British Embassy in Vienna hosted an exhibition and series of seminars, highlighting the capabilities of 18 UK companies supplying cyber and information assurance products and services, to an audience drawn from 10 CEE countries.

The event was attended by UKTI Herefordshire and Worcestershire, International Trade Advisor Peter Willis along with representatives from two Malvern companies Deep Secure and QinetiQ and Worcester based Titania.

Robin King, Chief Executive of Deep Secure attended the trade mission and commented: “As a small UK company interested in exporting capability to new regions this sort of facilitation is most valuable. I was impressed by the proactive energy and enthusiasm shown across the UKTI regional team members involved and hope they are given the opportunity to continue with this work and help us in our efforts to reach beyond current markets.

I think I now have the supporting vision to establish a clear plan to move our business forward in this region and look forward to working with you teams in the future.”

GLoBAL SUCCESS SToRY SoUTHCo WELCoMES UKTI CEo To WoRCESTER HQ Chief Executive of Herefordshire and Worcestershire Chamber of Commerce, Mike Ashton, was recently joined by Nick Baird; Chief Executive of UK Trade and Investment, Jon Harding; Chief operating officer of UKTI and Paul Noon; new Regional Director of UKTI West Midlands in visiting exporting success story, Southco to view their award winning facilities in Worcester.

Following the visit, Nick Baird said: “Southco is an excellent example of a company reaping the rewards of hard work and persistence in overseas markets. With support from UKTI and other agencies, firms in the

There are a series of Trade missions planned for this sector and other industries throughout 2013, to find out more contact your International Trade Advisor on 0845 641 1613 or email internationaltrade@hwchamber.co.uk

West Midlands can learn from global success stories such as Southco. The extra £70m in funding that UKTI will receive for each of the next two years, means we’ll be in a position to help more regional companies succeed overseas.”

Trade advisers at UK Trade and Investment Herefordshire and Worcestershire are here to advise and guide you whether you are new to trading overseas or are an experienced exporter. Through a range of unique services, UK Trade and Investment Herefordshire and Worcestershire can help you to grow your business in international markets and quickly gain knowledge about overseas regulations and business practices.

Please contact internationaltrade@hwchamber. co.uk or call 0854 641 1613 to speak to a Trade Advisers.

0845 641 1613 internationaltrade@hwchamber.co.uk Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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POLICY

WORCESTERSHIRE BUSINESS INSIGHT Malcolm Harbour, Conservative MEP and Chairman of the Internal Market and Consumer Protection committee, visited Worcester recently alongside fellow Conservative MEP; Anthea McIntyre.

The Brussels policymakers were joined by local business professionals at Worcestershire County Cricket Club on Friday 25 January and received a positive response from the audience.

Malcolm spoke about the Single Market Act that launched a major political drive to reform outdated Single Market rules and press national governments to fully implement the commitments that they signed up to.

Anthea McIntyre told attendees about her recently launched battle to overturn “crazy” draft EU legislation which would make life impossible for businesses needing to restructure their operations.

The event was organised to give attendees the opportunity to hear from the MEP’s in a QA style discussion, enabling them to voice their own opinions and concerns.

BCC ANNUAL CONFERENCE 2013 The BCC’s 2013 Annual Conference will be held on Thursday 14 March at Central Hall, Westminster The conference forms a key part of the British Chambers of Commerce ‘Business is Good for Britain’ campaign, emphasising the positive role that companies play in economic recovery, the growth of our communities and in individuals’ lives.

Confirmed speakers include Business Secretary Vince Cable, leader of the Opposition Ed Miliband, Transport Secretary Patrick Mcloughlin and Lord Heseltine. There are also some exciting speakers from the business and media world including Ruby McGregor-Smith, Chief Executive of Mitie, and Linda Yueh, Economics Editor at Bloomberg.

The cost for Chamber members will be £75 + VAT for one place or £250 for five places. Non-members will pay £100 + VAT for one place and £375 for five places. To book your space www.bccconference.co.uk/attend.php The Conference can also be followed on Twitter @bcccont

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Mike Ashton, Chief Executive of Herefordshire and Worcestershire Chamber of Commerce said: “The event was a great opportunity for Worcestershire businesses to voice any issues and concerns they have which

Malcolm and Anthea will take to Brussels with them.”

If you would like to see a full list of forthcoming Chamber events, please visit www.hwchamber.

co.uk/eventscal

SALARY SACRIFICE CAN EASE CHILD BENEFIT CUT From the 7 January 2013, child benefit, which was previously paid to the parent or carer of every child, will be reduced for those earning over £50,000 and those earning over £60,000 will no longer qualify.

This cap applies to the maximum income for one parent, not the combined income of a family, which many see as being an unfair cut.

Salary sacrificing money could enable you to effectively reduce your salary to less than £50,000, potentially entitling you to remain eligible for full child benefit.

You can also salary sacrifice part of your wages into your pension scheme which may offer a solution. If you earn £53,000 and make £3,000 of pension contributions, you will reduce your taxable income to £50,000. Making increased pension contributions have the long term benefits of ensuring you are saving well for retirement, however paying into a pension scheme means that you are unlikely to be able to access the funds before the age of 55. www.englishmutual.com

MORE CASH AVAILABLE THROUGH THE REGIONAL GROWTH FUND A new round of the Regional Growth Fund opened recently as the Deputy Prime Minister called on businesses to bid for a share of the £350 million cash pot.

The Regional Growth Fund is helping to rebalance the economy by investing in companies that can create jobs and attract substantial match-funding from the private sector. For every pound of government money, the private sector is putting in six pounds.

Round 4 of the Regional Growth Fund will close to applications on 20 March at noon and bids will be reviewed as quickly as possible.

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BUSINESSNEWS

CURO APPOINTED REPORTING ACCOUNTANTS TO THE MANUFACTURING TECHNOLOGY CENTRE Curo Chartered Accountants has recently been announced as the preferred supplier of independent examiner services to Manufacturing Technology Centre (MTC).

Curo will be auditing a range of financial claims made relating to various research and development projects. www.curoca.co.uk

ISO QUALITY SERVICES OFFICIAL OPENING ISO Quality Services Limited have recently opened new offices in St Johns, Worcester.

Peter C. Appleton, Managing Director of ISO Quality Services Ltd, said: ‘ We are very pleased and excited to

“70% OF ORGANISATIONAL CHANGE FAILS AND ITS GETTING WORSE” Change is the biggest challenge for ceo’s in 2013 and beyond Worcester based ‘Your Career Academy’ have spent 2 years working on an innovative platform that takes people and organisation development to the next level.

The web-based platform allows employees to connect and engage with their own development driving personal and company growth.

YCA have been working with HR professionals and a behavioural psychologist to understand the needs of the individual and the organisation with a focus on developing people to positively impact on the bottom line.

Brett Griffiths Director of YCA says: “YCA will change the way in which we do business in the future, we have taken a three step approach. People development combined with lean principles and innovation, designing and developing a platform that is cost effective and will deliver dramatic results.”

FREE demos are available

be able to celebrate the opening of these new offices with our employees and work associates. This is a big step for the company in its plans for extensive growth over the next 5 years. I would like to personally thank every one that celebrated our special evening with us’. www.isoqsltd.com

MASTER BUILDER OF THE YEAR AWARD 3W Developments Ltd based in Shrawley has won the Federation of Master Builders Award for the best large renovation project for the Midlands region. The family run building company achieved the award for their work on a property in Martley, Worcestershire, where they re-developed an existing property creating an extension with a central tower providing a 360 degree view of the local countryside.

Director of 3W Developments, Sam Whiting, said: “We are thrilled to win this award. The project took over a year to complete so it’s a real honour that our hard work had been recognised in this way. We’re now looking forward to the national award ceremony in London in March where we will compete for the national title.” www.3wdevelopments.co.uk

brett@yourcareeracademy.com

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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LANYON BOWLDER EXPAND RANGE OF LEGAL SERVICES With their move to more spacious and modern offices, local law firm Lanyon Bowdler is now able to expand its range of legal services offered locally to Herefordshire businesses and individuals. The new offices situated at 4 St Martin’s Street can be found less than 500 metres from the previous ones at 11 King Street.

Managing Partner David Battisby said: “We felt it was important to remain in the city centre and so we are delighted with these new offices, which will enable us greatly to improve our service offering to local clients. We have recently been appointed as the NFU panel solicitors for Herefordshire and so the move and expansion of local services are also very timely.” www.lblaw.co.uk

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TOURISM

UK-FIRST HISTORY TRAIL LAUNCHED IN EVESHAM The market town of Evesham has launched a unique interactive tourism trail, using 21st Century technology to bring the past to life.

The move makes Evesham the first town in the UK to use ‘Augmented Reality’ to enhance the visitor experience, promote local history and boost footfall.

The technology allows anyone with a smartphone or tablet to hold up the device to any of 10 historic landmarks in Evesham, prompting a mediaeval monk to pop up onto the screen to talk through the history of the attraction.

Tourism trail cards listing the attractions are available for free at the Almonry, which is the starting point of the route. The landmarks include historic buildings, statues and existing tourism signs in the town centre and Abbey Park.

The History Trail was masterminded and created by Mick Hurst, from Areca Design, a marketing agency based in Abbey Gate, Evesham, along with local cameraman and 3D animator, Andre Grout.

Evesham Market Town Partnership (EMTP) has supported Areca Design’s creation of the trail, which is expected to become a blueprint for other towns to follow. www.arecadesign.co.uk

DORMY HOUSE HOTEL TO LAUNCH LUXURY SPA One of the Cotswolds’ best-loved hotels is launching a luxury spa in 2014 as part of a £10m plan to position it among the UK’s top hotels. The Dormy House, near Broadway, will unveil its exclusive House Spa early next year in a move that will see the family-run hotel become a leading spa venue.

The Dormy

• Where possible post a response - be mindful to be professional and diplomatic to set the record straight

WORCESTER CHOSEN TO HOST UK’S FIRST INTERNATIONAL FESTIVAL FOR CHILDREN’S AND YOUTH CHOIRS Friday 19 – Saturday 27 July 2013

different countries across Europe.

In July 2013 Worcester will play host to the first-ever international festival for children’s and youth choirs in the UK - the Worcester International Festival for Young Singers 2013. This ground-breaking, vibrant arts event will attract 400 young singers from some of the most outstanding youth choirs in the UK, Europe and beyond to Worcestershire.

The young singers will share their national musical traditions and cultures in a week-long event based in Worcester city centre featuring a range of public concerts, street singing and workshops culminating in a Gala Concert in Worcester Cathedral.

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Any operator of a business within the hospitality industry knows how important posted reviews can be.

A positive review can bring people flocking through the door. Conversely, the impact of negative review can be devastating.

Numbers of operators have found reviewers falsely claiming they had been bitten by bed bugs, had food poisoning or items stolen. In such cases, as an operator what should you do?

www.dormyhouse.co.uk www.howardspaconsulting.com

020

INTERNET REVIEWS – FRIEND OR FOE? Legitimate, fair comment is one thing. However, what if the review is simply factually untrue?

Award-winning spa consultant Neil Howard has also been appointed to deliver the project. Neil’s previous work has included the spa at The Dorchester and The Lanesborough in London, as well as all three Armani Spas in Tokyo, Milan and Dubai.

Organised by Sing UK, the national singing organisation, WIFYS will establish the UK on the international map of similar events which are in

Sarah Astbury, Partner at mfg Solicitors

WIFYS will run in Worcester from Friday 19 – Saturday 27 July 2013 and is accepting registrations from choirs. www.singuk.org/wifys

• Contact the website – notify them that you dispute the review • Take legal advice - the posting of false and malicious reviews is potentially defamatory. The law can assist in removing the posting and also seeking compensation Recent cases are significant for the industry and useful precedents are currently being set.

For example, USA-based Trip Advisor has always denied it was subject to UK laws. However, in a landmark case in October last year by a Scottish guesthouse owner, it was agreed that Trip Advisor could be sued in Scotland. This decision could now be cited in cases outside of Scotland.

For assistance with any legal aspect of leisure and hospitality sector, contact Sarah Astbury, Partner at mfg Solicitors via sarah.astbury@mfgsolicitors.com or 01562 820 181. www.mfgsolicitors.com

March/April 2013

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foCUSoNlEgAl

AdvERtoRIAl

Can you save corporation tax using the Patent Box? The new “Patent Box” tax regime is due to come into force on 1 April 2013, giving the opportunity to UK companies to reduce their UK Corporation Tax rate on qualifying profits to 10% (rather than the current 26% rate, reducing to 23% in April 2013). Qualifying profits are those attributable to qualifying patents.

The main objective of the Patent Box is to incentivise companies to invest in the UK and to retain and commercialise innovation within the UK. A company must hold a qualifying patent either as an applicant/owner or as an exclusive licensee (exclusivity must be across one or more countries or territories).

The legislation also allows for ownership within a group structure or via cost sharing arrangements.

The company must also receive qualifying profits relating to the qualifying patent.

Examples of the type of income that will qualify are: • Sales of patented items • Patent royalties and other income from licensing • Income from products incorporating a patented element • Income from the sale of patents and infringement income • Sales of spare parts With the new regime fast approaching, now is the time to review:

Companies must also fulfil a development condition: they (or a group member) must have been involved in the creation of the patented invention or have performed a significant amount of activity to develop the patented invention, a product incorporating the patented invention or the way in which the invention is applied.

• • •

In a group situation the company must show active management of the qualifying patent and have clear substantive responsibilities.

• Do you currently hold any qualifying rights?

• Should you consider filing a new application or accelerating prosecution of any pending applications to faster grant?

• Can you attribute your profits to the patents that you hold?

• Do you own the relevant IP rights?

• Are your licences exclusive?

• Do you fulfil the development criteria?

The proposed legislation limits qualifying patents to those currently valid and granted by the UK Intellectual Property Office or the European Patent Office or in certain other jurisdictions.

Qualifying profits include worldwide income and cover profits from both the sale of products covered by a qualifying patent and the sale of products incorporating an invention covered by a qualified patent.

IP strategy Business models Accounting systems

We suggest you start thinking about the following questions to see whether the relief may be relevant to your company:

If you’re thinking about selling a patent, we recommend you wait until after 1st April 2013.

For more information, please contact Jeremy Redfern, Head of Commercial Services:

T: 01905 726 789 E: jr@parkinsonwright.co.uk W: qualitysolicitors.com/parkinsonwright

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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conferenceworcestershire www.conference-worcestershire.org

ELIM CONFERENCE CENTRE Elim Conference Centre has recently celebrated the third anniversary of its establishment in Malvern. Following a multi million pound renovation of the site, the Conference Centre opened for business at the end of 2009 offering 21 tastefully presented en suite bedrooms and a choice of conference meeting venues seating from 20 to 250 people. Despite difficult economic conditions, the business has flourished and has seen significant growth year on year as it has developed a reputation for high quality but relaxed service set against the backdrop of one of the most spectacular settings and views in England. The venue has proved popular with businesses looking

for a quality location for seminars, away days and board meetings, and has also attracted many bed and breakfast visitors to Malvern, drawn by the opportunity to walk the Malvern Hills, sample a theatre show or visit the many attractions around the area.

Elim Conference Centre is open all year round and is available for large and small groups and individual short breaks and bed and breakfast.

Activities available on and around the site include walking, cycling, outdoor heated swimming pool (Apr – Oct), gym and beauty salon. B&B prices from £36pppn, conference day delegate prices from £19pp. www.elimconferencecentre.com

Inspire, Motivate and Energise your Tribe this Spring at Go Ape! Go Ape, the UK’s leading forest adventure company, offers a unique team building experience to entice workers away from their desks to enjoy an active and healthy day out of the office.

Packages are tailored to each tribe’s requirements and can include a choice of adventures such as the original Tree Top Adventure and all-terrain Forest Segways, a delicious Forest BBQ and even jungle drumming!

Why not fly down zip wires, leap off our Tarzan Swing and tackle obstacles whilst enjoying some of Britain’s most breath taking scenery with your team this spring?

www.goape.co.uk/events/ corporate

BROCKENCOTE HALL

A HOLE IN ONE Herefordshire and Worcestershire Chamber of commerce have recently launched a business Golf Society. One of the sponsored gold days is set to be held at Wharton Park.

The picturesque 18 hole championship golf course is well known and respected having been designed by Course Architect, Howard Swan, around a 43 acre Royal Forest.

It is a most attractive course to play offering many interesting features in a wide range of varying picturesque settings including water features on the 14th, 16th & 18th fairways. It offers challenging golf with advantages which reward the low handicap golfer whilst encouraging the higher handicapper.

The course is to USGA Standard, 6455 yards, Par 71. www.whartonpark.co.uk

Brockencote provides conferencing facilities and events for up to 22 delegates in beautifully decorated private meeting rooms with great light, high ceilings and calming views over the grounds and lake. Impress clients or colleagues by taking exclusive use of the whole house and estate.

What really sets Brockencote apart is the range of onsite team building activities. 70 acres of grounds allow you to create an invigorating bespoke event to get your team working together and enjoying the fresh air. They can even provide a picnic in the grounds if you’d like to conduct your meeting al fresco style.

With a number of packages to suit your style and pocket, fine food and the promise of a secluded location, Brockencote Hall is the only place in Worcestershire to do business. www.brockencotehall.com

Room Hire

The opportunity to hire spacious and well-equipped rooms at the Chamber’s head office in Blackpole, Worcester.

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March/April 2013

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DESTINATIONworcestershire

HOME OF SPORT Worcester. The calendar features six speed hill climb weekends, two of which are rounds of the Avon Tyres MSA British Hill Climb Championship held in June and August. Throughout the year Shelsley Walsh are celebrating a number of notable anniversaries starting with 100 years of Morris at “Speed Into Spring” in May. Please see a full list of events below.

WORCESTER RACECOURSE FIXTURES Worcester Racecourse is located in the heart of the city of Worcester situated alongside the River Severn. There are a variety of evening and weekend fixtures including themed race events. Please take a look at the fixture dates below to help plan an event for your business.

National Hunt Racing - Tuesday 30 April 2013 Worcester News Family Fun Day with Peppa Pig – Sunday 12 May 2013 National Hunt Racing - Wednesday 22 May 2013 CrownGate Ladies’ Day - Saturday 1 June 2013 National Hunt Racing - Thursday 6 June 2013 National Hunt Racing - Tuesday 11 June 2013

May 4 - 5 SPEED INTO SPRING June 1 - 2 BEST OF BRITISH

MOTORSPORT IN A HISTORIC LOCATION If you love motorsport you have probably already heard of Shelsley Walsh. This racetrack has been in existence since 1905 and is the oldest motorsport track in the world still used today.

The Midland Automobile Club can now confirm their calendar for events at the Shelsley Walsh Hill Climb near

July 6 REG PHILLIPS TROPHY MEETING July 7 VINTAGE & POST VINTAGE THOROUGHBRED MEETING July 27 & 28 CLASSIC NOSTALGIA August 17 - 18 CHAMPIONSHIP CHALLENGE September 21 & 22 AUTUMN SPEED FINALE www.shelsley-walsh.co.uk

Family Fun Day with Fireman Sam - Sunday 23 June 2013 National Hunt Racing - Wednesday 26 June 2013 National Hunt Racing - Wednesday 3 July 2013 National Hunt Racing - Wednesday 10 July 2013 National Hunt Racing - Wednesday 17 July 2013 National Hunt Racing - Wednesday 24 July 2013 Pershore Plum Festival Race Night - Tuesday 30 July 2013 National Hunt Racing - Tuesday 13 August 2013 Senior Citizen’s Discount Package Day - Monday 19 August 2013 National Hunt Racing - Tuesday 20 August 2013 National Hunt Racing - Wednesday 28 August 2013 National Hunt Racing - Tuesday 10 September 2013 www.worcester-racecourse.co.uk

Visit Worcestershire Magazine The next edition of the Visit Worcestershire Magazine has a fresh new look with a brand new design which includes new inspirational editorial. You can download a copy of your own by visiting www.visitworcestershire.org/ publications and have a link on your own website or in your e-newsletters.

If you would like copies to distribute to your visitors please contact Victoria Carman via email tourism@visitworcestershire.org.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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SIXWAYS STADIUM: HOME TO AVIVA PREMIERSHIP RUGBY CLUB WORCESTER WARRIORS A multimillion pound site which sits on an impressive 65 acres of land with links to the M5. A unique arena that has been able to combine sport, conference, banqueting, weddings, entertainment, operations and community loyalty. The 12,024 people capacity stadium is one of the best in the country and tickets sell out fast -

so book early if you are planning a trip! Worcester Warriors season tickets are available from March 2013 when customers are able to take advantage of a direct debit scheme with prices starting from only £22.50 per month.

Sixways Stadium opening hours: Mon-Fri 9am – 5pm. Sat 10am-2pm.

To book tickets please call 01905 454183 or visit www.warriors. co.uk www.sixwaysevents.co.uk

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Biginterview

Looking to the future in an uncertain economy When Ken Nottage was appointed as Chief Executive of the Three Counties Agricultural Society (TCAS) in June last year, he came into the job with a remit to bring in new business.

He already had a track record which suggested that he could do it: Ken came to the Three Counties Showground at Malvern having spent thirteen years as Managing Director of Gloucester Rugby, where he had successfully overseen its commercial development.

Prior to that, he was Chief Executive of Newcastle United’s Sporting Club, with responsibility for its football, rugby, ice hockey and basketball clubs, all of which meant he brought with him extensive experience in the leisure sector when he took over from Nick Vincent, who retired in November after eight years at the helm at the Showground.

For Ken, the key challenge is to get more people through the gates. He said: “The main emphasis of our work is to increase our commercial activity.

“A key issue is that we have to increase the usage of the showground during the week. Most weekends we are busy but during midweek the showground is quiet and we have to address that by bringing in more exhibitions and similar events.

We cannot sit back and assume that the business will come to us. We have to go out and attract the business.

Similarly, we know we cannot depend on repeat business always coming back. For example, two of our large repeat business clients have recently collapsed, the companies failed.

That underlines for us the fact that we need to seek new business as well. To bring in that additional business, we have appointed a new commercial manager and also brought in additional people in that department.”

The new Commercial Manager is Suzy Hillier, who comes to the Society from Cheltenham Festivals where, as Development Director for The Times Cheltenham Literature Festival, she was responsible for raising a record £515,000 in sponsorship revenue in 2012.

Prior to that, she spent more than 20 years in sports travel, initially in operations, and later in marketing, working first at Gullivers Sports Travel and then at TUI Travel Sport Division, where her personal highlights included being in the stands at the Rugby World Cup 2003 Final in Sydney, and travelling on five British & Irish Lions Tours.

Suzy heads up the Society’s new commercial department, which is responsible for income generation and the development of new activities within the shows and venue hire business, including sponsorship, sales and corporate hospitality packages.

She will also look after the promotion of the recently built Three Counties Centre, which Ken sees as an important asset on which the showground can build.

The Centre was officially opened in November 2011, as a multi-functional space suitable for conferences exhibitions and seminars, product launches, video shoots, parties and weddings, and has already helped to attract some prestigious events to the Showground.

It complements the Society’s Severn Hall, one of the biggest free floor spaces in the region Ken said: “We have to exploit the commercial opportunities connected to the showground and the

most obvious one of them is the new building, which went up eighteen months ago.

“Clearly the state of the economy is having an impact on what we do and we have to respond to that.

Our conferences and banqueting is 25-30 per cent down in the past two years and that is down in large part to the reduction in the public sector.

Public sector clients who would use us now use church halls and smaller venues and we have to make sure we replace that business.

The new building and the appointment of new people in our commercial department has to be part of that process.”

Another development is the way the team is gaining a better understanding of its customers.

Ken said: “One of the things we are doing is installing a system which gives us more information about the people who come through our gates.

It will record more information about them, which is important. Much of our approach is about retention of business and to do that, you need to know as much as possible about your clients. You need to know who they are and where you can find them.“

A key issue is that we have to increase the usage of the showground during the week. Most weekends we are busy but during midweek the showground is quiet and we have to address that by bringing in more exhibitions and similar events. We cannot sit back and assume that the business will come to us. We have to go out and attract the business.

024

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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March/April 2013

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Biginterview

Ken Nottage Chief Executive, The Three Counties Agricultural Society

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coverfeature

Twinning initiatives that bring about business benefits

Dillenburg, Germany

Town Twinning has long been a key driver in developing links between towns and cities.

However, there’s more to it than community links, there are business benefits as well when communities develop a deeper understanding of each other. BD asked a few of the people involved in town twinning for their views.

Kington Marines Twinning Association Kington Marines Twinning Association is now in its 33rd year and the benefits are there to see.

Marines is a medium size town North West of Paris and Karen Bennett, of the association, said: “The people of Marines and Kington have over the years formed firm friendships and invitations to parties and weddings have been attended from both sides.

“Children of all ages have learnt their friends language by e-mailing or using Facebook to keep in touch between visits which of course helps them with their schooling “The benefits of the Twinning are numerous, including learning or refreshing their knowledge of a different

026 BD12.indd 26

language, the delights of different foods and lifestyles plus history, geography and wine appreciation.

“The trips that are organised are to showcase the local areas and life in different times. On visits to Marines we have been to a Champagne producers, a vehicle museum, Peugeot car factory and the ‘kids‘ to Disneyland Paris “The Twinning also brings locals from both towns together into groups with a common bond and a desire to try new things and to meet new people. The benefits to the towns are more trade with social events being held in the towns. We also always try and hi-light local produce by taking them to our hosts as gifts they in turn try to take some home with them.

“Following the popularity of the Twinning stall at the Christmas market in Kington there is now a French market held in Kington on a regular basis.”

City of Hereford Twinning Association Hereford has been twinned for many years with Dillenburg in Germany and Vierzon in France, ancient towns with local economies built on the agricultural products of their surrounding areas and some local industry.

They are much like Hereford and Ute Hitchin, of the town twinning association, which was formed in 1989, said: “Our aim is to bring people and communities together, and to encourage and help with cultural, social, educational and business links between the city and its twin towns.

“We organise regular exchange visits between Dillenburg and Vierzon and co-ordinate and arrange visits to trade fairs with local produce.

“Hereford City Mayors and other dignitaries have visited our twin towns and participated at functions and ceremonies. On these occasions our members provide support with hosting and interpreting.

“We foster educational links, mediate between schools and facilitate placements and accommodation for young students.

“Through our activities and contacts, our association contributes to local tourism by raising Hereford’s profile abroad and welcoming visitors from our partner towns. “On these occasions, whenever possible, we promote Hereford business and produce. After a visit to Vierzon last September Hereford’s Mayor, Cllr Wilcox, wrote that ‘… things bode well for our strengthening relations.“ For more information please contact the association's Secretary on 01432 353 717.

March/April 2013

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coverfeature Bromyard-Athis Twinning Association During the late 1970s, a link was formed through the establishment of an exchange between the Queen Elizabeth High School and the secondary school in Athis de l’Orne, in Normandy, largely at the instigation of Malcolm Moore, head of languages at the school at that time.

In 1978, a colleague teaching French at Ross-on-Wye let it be known that Athis, a small town near Ross-on Wye's twin town, Conde sur Noireau, was looking for a twin.

A series of exchange visits by interested people led to the establishment of a formal twinning on 5 July 1980.

Martin Ganderton, of the Bromyard-Athis Twinning Association, said: “We are rather unusual. The association is entirely self-financing, save for a small annual grant which was paid for several years by Herefordshire Council to all recognised Twinning groups in the county, and is run by a committee, under strict adherence to its constitution.

“The basic principle underpinning its activities is the fostering of better understanding between ordinary members of society on either side of the English Channel. With no civic trappings, members stay in ordinary homes, and welcome French guests in return, rather than stay in hotels.

“Of course, it helps to have a smattering of each other’s language, but gestures and the regular perusal

The Twinning also brings locals from both towns together into groups with a common bond and a desire to try new things and to meet new people. The benefits to the towns are more trade with social events being held in the towns. We also always try and hi-light local produce by taking them to our hosts as gifts they in turn try to take some home with them.

Vierzon, France

of a dictionary can help to reach an understanding - or occasionally an hilarious misunderstanding.

“It is amazing that there always seems so much ‘us and them‘ between Britain and France at the national level, and yet so much warmth and friendship at the personal level.

“For more than 30 years now, there have been annual exchanges, sometimes with just a small party, but with more than 60 taking part in special years, like the 30th anniversary in 2010, and when Athis de l’Orne hosts a large country fair, the ‘Comice‘.

have been many visits made to Saverne: youth football teams, swimming teams, school choirs and school exchange.

“This has left a legacy in Leominster of knowledge that Europe may have different cultures but friendship is universal.

“When the French twinning group visit Leominster it is always our opportunity to ‘show off’ the town, its environment and best of local food and drink. We have learnt to appreciate the remarkable assets of our town which can so easily be taken for granted.

“The Association holds three or four social events each year, and in this way raises funds to support the programme which is put together when our friends visit us.” * To support the association, contact Martin Ganderton on 01885 482716. There is an annual subscription of £10 per household.

Leominster Saverne Twinning Association Leominster has been officially twinned with Saverne in the Alsace region of France for 20 years.

The towns are of similar size, both are close to borders (Wales/Germany) and both are surrounded by beautiful countryside and rich agricultural land.

Leominster Saverne Twinning Association Chairman Chris Hinsley said: “Leominster Saverne twinning is based on personal family relationships and not on an official civic or commercial basis.

“Through twinning, Leominster as a town has learnt that French and English living is not so different.

Saverne, France

“Leominster as a town now has a better understanding of our European neighbours, lifelong friendships have been made and the future is established through continuing school exchanges.

“All this has meant a renewed pride in our countryside and an appreciation of the superb quality of our local produce.“

“We all have the same problems, jobs taxes, health and politicians. Twenty years of twinning between the two towns has involved many people of all ages. There

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD12.indd 27

027 28/2/13 10:05:37

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28/2/13 10:05:38 06/08/2012 10:44 06/08/2012 10:44

AdvERtoRIAl Ryan Griffiths, NEW College Harley-Davidson Apprentice

MEETING THE APPRENTICESHIP CHALLENGE The team at NEW College’s dedicated business development unit, Unique Skills People (USP) has a wealth of experience when it comes to helping employers find the right young people to fill Apprenticeship vacancies.

NEW College’s work with local employers training new staff via the Apprenticeship scheme has already paid dividends, offering a variety of businesses across all sectors an innovative way to harness and develop fresh new talent. NEW College can work closely with your business to recruit able and suitable people through the National Apprenticeship Service.

which delivers high-level technical training for Harley-Davidson technicians from countries throughout Europe and America. “It’s an amazing experience being given the chance to work for such a high-profile company so early in my career”, said Ryan.

A campaign over February and March will now seek to show Redditch businesses how and why they would benefit from taking on more apprentices, with the aim of creating more local apprenticeships that young people could access through the National Apprenticeship Scheme.

Two current Apprentices studying at NEW College told us how they were benefitting from the experience.

Adam, of Longbridge, completing the first year of his Apprenticeship, works at Woodyard Garage in Redditch.

Adam said: “I always wanted to be a mechanic, and actually working in a garage gives me more understanding and practical experience than any other route”.

The Redditch Apprenticeship Challenge is part of a campaign to boost local enterprise and skills by a partnership of Redditch Borough Council, NEW College, the National Apprenticeship Service, Herefordshire and Worcestershire Chamber of Commerce, and the local enterprise partnerships of both Worcestershire and Greater Birmingham and Solihull.

NEW College has already pledged 5 new Apprenticeship places within the organisation as a show of commitment to the challenge.

Potential apprentices will also be able to discuss apprenticeship opportunities with North East Worcestershire College at drop in sessions in the Kingfisher Centre in Redditch during March as part of the campaign.

The College has a range of activities planned for Apprenticeship Week 11-15th March 2013. Visit the website www.discovernewcollege.com for details.

Ryan Griffiths, of Wire Hill, secured an internship at the NEW College Harley-Davidson University,

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

AGENCIA FUNDRAISER ACHIEVES AN A+ The Agencia team are delighted to report the successful landing of each team member from their experience with Zip slides UK on the 13th October in support of Dementia UK valuable work to raise awareness and much needed funds to support the work of specialist Admiral Nurses. The teams’ fabulous experience and drive, along with the support of sponsors from around the globe raised in excess of £510.

Last minute team huddle

Victoria Austin (Business Development Manager) said “It was a fantastic day, with hair-raising moments for some of the team, but we are delighted to have raised the bar well above our initial target of £300 for such a valued charity and would like to thank all of our sponsors.”

Graham Barnett (Business Support Manager) said “Agencia has been heavily involved over the years in supporting social care and health organisations to identify the changes needed to take account of the rising numbers of older people and those suffering with dementia. These challenges, linked with people living longer mean there are different expectations of today’s generations, with greater emphasis on independence and self-directed care.

It was fantastic to take a different approach in our support of this societal need.”

X-CITING TIMES AT XITEK! Malvern electronics company, Xitek, have lots to celebrate after15 years in business.

Founded by Martin Richards and Andrew Perkins, the company is now based at B2 Haysfield Business Centre in Spring Lane North, and has continued to go from strength to strength, recently increasing staff numbers significantly.

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Xitek offer a complete design, prototype and manufacturing package with software expertise and that personal touch.

Find out more at www.xitek.co.uk

Sales Director, Andrew said “We have an excellent team and we are very proud of our ISO 9001 : 2008

ARE CAD QUALIFICATIoNS A GooD INDICATIoN oF CAD SKILLS? Employers are used to scrutinising CV’s of job candidates and the importance of making objective recruitment decisions.

Helen Gibson (MD) Dawn Naylor (Administrator) proudly displaying the funds raised.

accreditation which is entirely due to the dedication and loyalty shown by our employees. We are raising our profile as our order book grows and are delighted that Xitek’s export market has expanded significantly during 2012.”

What happens though when computer aided design (CAD) skills are required? Are CAD qualifications a reliable indication of CAD skills? There are many anecdotal tales where expectations and have not been met. The problem is that CAD software is much harder to use than for example Word or Excel. Therefore CAD

skills naturally go rusty if not used. Gone are the days when you went straight from a CAD course into a job.

So many employers now use independent CAD skills assessment software with surprising results. See www. knowledgesmart.net - customer testimonials.

Fortunately for job seekers, recruitment companies and employers, candidates can take an affordable CAD training course which includes an independent CAD skills assessment. Followed by on-going practice and re-takes to provide genuine current CAD skills. It's even 1/2 price for students and unemployed.

See www.autocadtraining.co.uk

March/April 2013

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

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MAIN SPONSORS OF THE HEREFORDSHIRE & WORCESTERSHIRE BUSINESS EXPO

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CHAMBERtRAININg White

Colour & Grey

Colour & White

TRAIN MORE.

GO FURTHER. CHAMBER TRAINING CENTRE If your business requires any type of training, coaching or consultancy then the Chamber Training Centre can help you.

THE PERFECT ENVIRONMENT TO LEARN

Whether you need a one off course to solve an immediate gap in skills or a long term training provider to deliver a series of training solutions, the Chamber Training Centre can meet your needs.

Our training centre in Worcester is conveniently located five minutes away from Junction 6 of the M5 and has free, on-site parking.

All Chamber Training courses and bespoke solutions are delivered to the highest standards by professional and highly qualified trainers and consultants, and the Chamber Training team are renowned for going the extra mile to ensure all clients and delegates receive a first class service.

The Chamber Training Centre has an enviable portfolio of clients ranging from SMEs to larger multi nationals, and our flexible approach makes us a first choice training provider for many local firms.

a compLeTe service To choose From: • Scheduled Course - extensive programme of scheduled courses in essential business skills delivered at our Worcester training centre.

Our training rooms are spacious, and well equipped and high quality refreshments and buffet lunch are included in the price.

CREDIBLE TRAINERS AND RECOGNISED QUALIFICATIONS To ensure we offer the widest range of high-quality training, we partner with professional industry bodies and societies to offer our clients accredited, industry-specific and specialist programmes.

• Bespoke Course - wholly customised to your business and learning needs delivered at a location of your choice.

The Chamber’s trainers and consultants are industry specialists and widely respected.

They are also accredited under The Chartered Management Institute (CMI), Chartered Institute of Personnel & Development (CIPD) and the Institute of Occupational Health and Safety (IOSH) amongst others. Courses provide real answers to real problems as well as giving practical tips, compliance advice and great return on investment.

Our aim is to deliver practical training that equips delegates with skills that can be quickly put to use on return to the workplace.

• Coaching & Mentoring - working with individuals on a one-to-one basis, to develop and grow your business.

For a full list of forthcoming courses visit www.hwchamber.co.uk/training call 0845 641 1641 or email training@hwchamber.co.uk

• Tailored Course - replicated or modified from the Chamber’s scheduled course programme at a location of your choice.

AND If you’re looking for training on a specific topic or skill that doesn’t feature in our current Scheduled Course Programme, we’ll happily source a solution.

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White

trainingplanner Colour & Grey

march Courses

APRIL Courses Colour & White

Search Engine Optimisation Wednesday 6 March £80+VAT Members/£95+VAT Non Members

PowerPoint Friday 8 March £150+VAT Members/£188+VAT Non Members

Intermediate Microsoft Excel Monday 11 March £150+VAT Members/£188+VAT Non Members

Managing People on the Team Tuesday 12 March £150+VAT Members/£188+VAT Non Members

Effective Management Series -Managing Conflicts Wednesday 13 March £90+VAT Members/£110+VAT Non Members

Export Finance Wednesday 13 March £225+VAT Members/£250+VAT Non Members

Basics of Export Documentation - Hereford Thursday 14 March £225+VAT Members/£250+VAT Non Members

Export Licensing - Hereford Tuesday 9 April £225+VAT Members/£250+VAT Non Members Creating A Customer Care Culture Monday 15 April £150+VAT Members/£188+VAT Non Members Effective Management Series - Equal Opportunities and Discrimination Wednesday 17 April £90+VAT Members/ £110+VAT Non Members International Sales Online Wednesday 17 April £225+VAT Members/£250+VAT Non Members Introduction to Microsoft Excel Friday 19 April £150+VAT Members/£188+VAT Non Members Customs Compliance Wednesday 24 April £225+VAT Members/£250+VAT Non Members VAT on Exports Thursday 25 April £150+VAT Members/£175+VAT Non Members Managing performance in the team Monday 29 April £150+VAT Members/£188+VAT Non Members

Effective Presentation Skills Monday 18 March £150+VAT Members/£188+VAT Non Members

Raising Your Profile Wednesday 20 March £80+VAT Members/£95+VAT Non Members

Internal Quality Auditor Training - ISO 9001 Standard Thursday 21 March £150+VAT Members/£188+VAT Non Members

Advanced Microsoft Excel Friday 22 March £150+VAT Members/£188+VAT Non Members

Employment Law Update Friday 22 March £150+VAT Members/£188+VAT Non Members

Communicating for Success!

Tuesday 26 March £150+VAT Members/£188+VAT Non Members

Bespoke Training Courses Customised to your business and learning needs

For a quote or more information call 0845 641 1641 or email training@hwchamber.co.uk White

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Business Direction published by Herefordshire and Worcestershire Chamber of Commerce Colour & White

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CHAMBEREvENtS

HR FoRUMS

IN ASSOCIATION WITH

We set up this forum in conjunction with Hewett Recruitment because we identified that, regardless of their industry, HR professionals often face the same issues. Exclusively for those with HR responsibility from businesses with more than 10 employees, regular events are held over lunchtime with interesting, topical speakers. Each event provides attendees with the opportunity to share ideas, problems and best practice in a confidential and informal community environment.

hr Forum hereFord

ForThcoming evenTs: hr Forum WorcesTer

HR Speaker: Sally Palethorpe, Inspired Partners The theme of this event will be ‘looking after your employees at times of change’.

n Thursday 25 April n 11.30am-2.00pm n Burghill Valley Golf Course, Hereford HR4 7RW n £22.50+ VAT Members, £30.00+ VAT Non-members Legal Speaker: Will Morse, Partner and Employment Law Specialist, Lanyon Bowdler.

n Thursday 21 March n 11.30am-2.00pm

save The daTe

n Worcester County Cricket Club, New Road, Worcester, WR2 4QQ

Herefordshire and Worcestershire Chamber of Commerce and Hewett Recruitment will host a HR Conference on Wednesday 5 June 2013. We are very pleased to welcome as key note speaker, Kevin Green, Chief Executive of the Recruitment and Employment Confederation and previously HR Director of Royal Mail.

n £22.50+ VAT Members, £30.00+ VAT Non-members Legal Speaker: Sally Morris, Head of Employment Division at mfg Solicitors LLP. Topics: Employee incentives and how to implement them.

HR Speaker: Peter Johnson, Project In Mind Topic: “Lessons from a Dinosaur”

For more information, please email events@hwchamber.co.uk

NETWoRKING EVENTS Leominster Networking Breakfast Wednesday 6 March - 7.30-9.30am Grove Golf and Bowl, Fordbridge, Leominster, HR6 0LE £15.00+ VAT Members, £30.00+ VAT Non-members

Malvern Networking Breakfast Thursday 7 March - 7.30-9.30am Abbey Hotel, Abbey Road, Malvern, WR14 3ET £15.00+ VAT Members, £30.00+ VAT Non-members

Hereford Networking Breakfast Tuesday 19 March - 7.30-9.30am Burghill Valley Golf Course, Hereford HR4 7RW £15.00+ VAT Members, £30.00+ VAT Non-members

Kidderminster Networking Breakfast Wednesday 20 March - 7.30-9.30am Mercure Hotel Kidderminster, Habberley Road, Bewdley, DY12 1LA £15.00+ VAT Members, £30.00+ VAT Non-members

Using social media and apps to develop your business Wednesday 20 March - 11.30am-1.30pm The Hive, Worcester WR1 3PB £15.00+ VAT Members, £30.00+ VAT Non-members

Worcester Networking Breakfast Tuesday 26 March - 7.30-9.30am Worcester County Cricket Club, New Road, Worcester, WR2 4QQ £15.00+ VAT Members, £30.00+ VAT Non-members

WoMEN’S BUSINESS FoRUM

Access to Finance and Business Support Wednesday 10 April - 10.30am-12.30pm The Hive, Worcester WR1 3PB £15.00+ VAT Members, £30.00+ VAT Non-members

IN ASSOCIATION WITH CAROLINE LEAH PR AND BORWELL

n Wednesday 27 March n 9.30am-12.00pm n The Abbey Hotel, Abbey Road, Malvern, WR14 3ET n £17.50+ VAT Members, £35.00+ VAT Non-members Our next Women’s Business Forum will take place at The Abbey Hotel in Malvern. The forum aims to meet the needs of women at all stages of their business development, providing expert advice, inspirational speakers and innovative learning that will support you to build those all important business relationships.

Speaker 1: Clare Daley, Nutritional Therapy & NLP Practitioner at Nutrition for Health.

Topic: Food and Mood - Managing Stress with Nutrition.

Speaker 2: Karen Drinkwater, Director at JSC Rotational Ltd. Topic: ‘A Perfectionist Guide to Strategic Stress Management’ When looking for the perfect organiser or the organising perfectionist for our business we a searching for a particular type of person. These people have attributes that are invaluable to our businesses but what is the personal cost of such attributes and how can we protect them?

Bromsgrove Networking Lunch Wednesday 17 April - 12.00pm-2.00pm Holiday Inn Bromsgrove £17.50+ VAT Members, £30.00+ VAT Non-members

Hereford Networking Breakfast Tuesday 23 April - 7.30am-9.30am Burghill Valley Golf Club, Tillington Road, Burghill, Herefordshire £15.00+ VAT Members, £30.00+ VAT Non-members

Worcester Networking Breakfast Tuesday 30 April - 7.30am-9.30am Worcestershire County Cricket Club, New Road, Worcester £15.00+ VAT Members, £30.00+ VAT Non-members

We can now provide confirmation of attendance of the HR Forum, which you can use towards your CIPD CPD portfolio. If you would like more details or wish to book your place contact the Events team on events@hwchamber.co.uk or call 0845 641 1641 036 BD12.indd 36

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chamberevents

START TO GROW n Date: Tuesday 19 March n Time: 4.00 - 6.00pm n Venue: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ n Cost: Free and exclusive to companies trading for less than 2 years

MANUFACTURING FORUM GOES TO HEREFORD n Date: Tuesday 23 April n Time: 8.00 - 10.00am n Venue: Arctic Circle, Rotherwas Industrial Estate, Hereford HR2 6JL n Cost: Free and exclusive to manufacturers who are Chamber members The Chamber’s Manufacturing Forum in association with Stanford Marsh is coming to Herefordshire. Open to all Chamber members that manufacture, attendees will have the opportunity to hear from Debbie Gittoes Director at Arctic Circle who creates innovative low

carbon solutions for the heat transfer market. Geoff Davis, Managing Director of Gelpack Excelsior will also be provided insights into his company that create Polyethylene and compostable packaging.

If you would like more details or wish to book your place visit www.hwchamber.co.uk/manufacturingforums or contact Olivia Williams on oliviaw@hwchamber. co.uk or call 0845 641 1641.

Herefordshire and Worcestershire Chamber of Commerce and supporters Hayward Wright Accountants are pleased to announce the date of the next ‘Start to Grow’ event.

The events are informal and provide attendees with lots of practical and relevant information with a range of speakers and business themes. The speakers for this event will be Simon Stretton from Arrivista who will be talking about the importance of communication in business and Tom Leavesley, Director at The People Experts who will be talking about his first hand experience of the challenges of starting out on your own.

If you would like more details or wish to book your place visit www.hwchamber.co.uk/ manufacturingforums or contact Olivia Williams on oliviaw@hwchamber.co.uk or call 0845 641 1641.

Networking Breakfasts – A Change is as Good as a Rest!

Herefordshire and Worcestershire Chamber of Commerce has a long history of providing high quality networking events and we recognise that networking is an excellent way to get more business and make new contacts.

We would like to add value to our member services so from May, we will be offering members the opportunity to take up one of 30 free places at a series of sponsored breakfast networking events.

We will therefore, also be providing an opportunity for members to sponsor every breakfast. Sponsorship of a breakfast costs £500+VAT and in return, sponsors would receive the following benefits:

n Name of breakfast in association with ‘sponsor company name’ on all publicity. Logo included where possible. n 2 guaranteed free attendees from sponsor’s business n Access to at least 30 free attendees from Chamber member businesses (booked on a ‘first come first served’ basis) n Opportunity to speak at the event – potentially with another speaker (to be agreed with sponsor and subject to confirmation of topic)

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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n The Chamber will send a follow up email to all attendees to share sponsor’s contact details n The Chamber will be responsible for promotion of the event n The Chamber will process all bookings n There will be a link to sponsor’s website in all emails promoting the event Businesses who would like to discuss further should contact Helen King, Head of Events, on 0845 641 1641.

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MEEtSoMENEWCHAMBERMEMBERS

AMARIS HAIR Luxury Hair Salon in Hampton Court, Worcester Visit Amaris and indulge yourself in its tranquil surroundings and take advantage of our free parking, refreshments lounge, TV and music. The team of qualified L’oreal professionals will achieve for you your perfect look using our luxury range of products and can advise you on the best products for your hair so that you can attain Amaris perfect hair at home.

Caro Sweet ARBS

THE ART oF BUSINESS British Sculptor Caro Sweet has been an ambassador for the arts in Worcestershire for many years. Her sculptures in bronze and iron are commissioned and exhibited in permanent settings worldwide.

This year Caro is joining the Chamber of Commerce.

“Art and business are inextricably linked,” says Caro, “indeed there are many fine public sculptures celebrating the traditional interconnectedness of Art, Industry, Science and Literature.”

“Sculpture communicates through both the language of vision and feelings. It’s a fabulous way to show the world what your company is all about by embodying it’s ethos and spirit in a work of art.”

“Even better, there is increasing evidence that art precedes growth, not, as is often thought, the other way round. My purpose in joining the Chamber is to explore these links.” www.carosweet.com

The beauty boutique team can also provide you with a one-to-one consultation where you can indulge yourself in luxurious beauty treatments that will ensure you feel fantastic when you leave the salon.

You can also take advantage of a VIP experience allows you to hire out the salon for the day and provides you with champagne, your own personal hairdresser and beautician, which is all arranged at your request. www.amarishair.co.uk

EVER CONSIDERED WHO YOU MIGHT BE ALIENATING? Racking your brains for a new approach in 2013? Well, why not take a quick Deaf Awareness course with Sign Solutions and extend your business to the estimated 10 million Deaf people in the UK? Never underestimate the power of word-of-mouth, and that is how a lot of news gets around the UK’s ever-expanding Deaf community. Therefore by simply making your staff aware of how to meet and greet Deaf customers, you will instantly buff up your reputation among the community and by so doing increase traffic to your business and promote your services to a population who you have perhaps, up until now, disregarded.

The most innovative way for you to take this small yet significant step is via an online course.

The e-learning option is a great alternative to in-house training sessions. www.signsolutions.uk.com

SUPPoRTING THE oLYMPIC LEGACY New Chamber member ‘Ready, Steady, Win’ is a sports bursary seeking to manage support for young aspiring sportsmen and women in Herefordshire.

It is an entirely voluntary organisation, looking for companies that share the aim of helping our youngsters achieve their full sporting potential.

For a rural county with limited facilities, Herefordshire did incredibly well to produce four 2012 Paralympics medallists. The challenge now is to help more

able-bodied and disabled athletes from the county to compete at national level and perhaps even for GB at games in future.

Anticipated future demand requires ‘Ready, Steady, Win’ to constantly replenish its resources and is therefore asking members to help with a donation, no matter how small.

One of the directors would be pleased to come and discuss the bursary with any interested party.

Please ring 07977 987705 or email anntopping@ leadership.org.uk with any questions or to arrange a meeting.

MENToRING If you feel that you and your business could benefit from being mentored but you’re not eligible for this scheme contact the Chamber on 0845 641 1641 to discuss other mentoring programmes.

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newmembers BEWDLEY Anti Slip Solutions Ltd 01299 406011 www.cross-guard.co.uk

BROMSGROVE Rimilia Holdings Ltd 01527 872123 www.rimilia.com

Worcestershire Regulatory Services 01905 822799 www.worcsregservices.gov.uk

HAGLEY Good Travel Management 01562 883795 www.good-travel.co.uk

HALESOWEN Expense Reduction Analysts 02380 829737

Chase Rest Home Ltd 01684 561813 www.thechace.com

Corporate Wellbeing Solutions Ltd 07989 937719

www.corporatewellbeing-solutions.co.uk

Independent Design 01684 342033

www.indedesign.co.uk/

M & T Cold Storage Solutions Ltd (MTCSS) 01886 833381

Monnow Events Ltd 01981 240800 www.monnowevents.co.uk

New Dawn Energy Ltd 01432 800018 newdawn-energy.co.uk

TKNC 01981 590707

Inspired Personal Training Ltd 0719 755 816 www.inspiredpt.co.uk

Mad Associates 01905 24492

www.positiveweighting.co.uk

QinetiQ Ltd 01684 894000

www.qinetiq.com

TRaC Global Ltd 01684 571700

www.tracglobal.com

Maitlands Ltd 01386 556055

www.jellefish.co.uk

actioncoach.com/geofffox

Positive Weighing Solutions Ltd 01684 310 515

HEREFORD

Jellefish 07748948294

Fox Projects 01905 420817

Look Out Lodge 07799 050424

PERSHORE

www.audeamussecurity.com

www.fowneshotel.co.uk

www.mtcss.co.uk

www.expense-reduction.co.uk/

Audeamus Security Limited 01432 611341

Fownes Hotel 01905 613151

www.mcr.uk.com

ROSS-ON-WYE Ready, Steady, Win 01989 767667

www.readysteadywin.org.uk/what.html

www.mad4learning.org.uk

Packlyn Ltd 01905 755552 www.packlyn.com

PS Graphics 01905 355655 www.psgraphics2.com/

Relate Worcestershire 01905 28051 www.relate-worcestershire.org

Rubus Services Limited 01684 878068 www.rubus-services.com

Shelton Total Services 01905 613902

The Chase School 01989 736 161

Simply Mobile Solutions 01905 613828

www.chasehotel.co.uk

www.simplymobilesolutions.co.uk

WORCESTER

That Carpet Place 01905 612301

The Asilah Lounge 01905 21036

www.theasilahlounge.co.uk/

The Champagne Collection Limited 01905 764946

Affordable Wine 01905 424789

www.champagnecollection.co.uk

Boughton Butler LLP 01905 723544

www.thereindeerombersley.com

www.granary-hotel.co.uk

www.boughtonbutler.co.uk

KINGSLAND

Caro Sweet 07970505733

worcestercommunitytrust.org.uk

Citrus Kids Clubs Ltd 0845 1800515

www.worcestersnoezelen.org.uk/

www.tknc.co.uk

KIDDERMINSTER The Granary Hotel & Restaurant 01562 777535

The Business Voice 07770 865479 www.bizvoice.co.uk

LEOMINSTER Bengry Motors (Leominster) Ltd 01568 612337 www.bengrymotors.co.uk

Henryson Foods Ltd 01568 610270 www.henrysonfoods.co.uk

MALVERN 1% Studio 01684 575156 www.rotaire.com

www.affordablewine.co.uk

www.carosweet.com

The Reindeer at Ombersley 01905 621842 Worcester Community Trust 01905 453453 Worcester Snoezelen Project 01905 748 229

www.citruskidsclubs.webnode.com

OUT OF AREA

County Waterproofing Contractors Ltd 01684 230 320

Bureau UK 01482 581 188

www.countywaterproofing.co.uk

Deltacam International Ltd 01905 24381 www.deltacam.co.uk

E & E Worcester Limited 01905 453527 enquires@e-and-e.co.uk

Four Seasons Chinese Restaurant 01905 27026 www.fourseasonsrestaurant.co.uk

www.bureauuk.co.uk/

Lifeâ&#x20AC;&#x2122;s A Peach Ltd 01295 203062 www.lifes-a-peach.co.uk

Central Finance 0845 5197845 www.cbdfinance.co.uk

My PA Jo Ltd 01584 88 11 62

Chamber Legal Expenses Insurance

No matter how well you plan and manage your business you never know when you are going to face unexpected legal fees. Members are entitled to free Legal Expenses Insurance (terms and conditions apply). Call 0845 641 1641

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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SkIllSANdEdUCAtIoN

A CASE STUDY OF AN APPRENTICE: Louise prosser, HGTA - Apprentice Operations Administrator, Caplor Energy Ltd Louise is a Business Operations Administrator for Caplor Energy Ltd and an NVQ Level 3 Business and Administration Apprentice with Herefordshire Group Training Association.

Louise Hewett, Fellow of the University of Worcester and Vice Chancellor Prof. David Green.

HEWETT PARTNERS WITH UNIVERSITY over the last ten years the University of Worcester has grown greatly in scope and scale.

More graduates than ever have earned good degrees. The University contribution to the city of Worcester and beyond has been significant and is growing day by day. Under the inspired and innovative eye of its Vice Chancellor Professor David Green and his team, the University is seeing successful and substantial growth and an enviable national profile in what is a difficult climate. One of the university’s missions is to not only ensure that the students attain their academic achievements but also acquire a high level of employability skills by the time they leave.

To achieve this aim the University is also keen to extend their relationships with the business community.

Many of these young people are the managers and potential leaders of

In March 2011, she began her company training by producing quotation and proposal documents for customers.

She has since progressed to managing key stages from initial contact to the delivery and installation of the product.

By April 2012, she had completed NVQ level 2 in Business and Administration (after attending day release at HGTA’s premises) and awarded the ‘Commerce Apprentice of the Year 2012’ title, by

British Olympian Sarah Storey at HGTA’s certificate and awards evening in November.

Louise is now working on NVQ Level 3 and says: “I am looking forward to a successful and fulfilling future, building on the knowledge and skills I have learned, and the experiences I have gained during my Apprenticeship.” www.hgta.org

tomorrow. It makes sense for local business to engage and develop their links and create a pipeline of talent, holding on to local graduates and enabling them to see the opportunities available on their doorsteps.

We can all participate in contributing and giving students the opportunity to gain real experience in the world of work developing their commercial awareness and perhaps some of the softer skills that will help give them a leading edge as they enter their future careers. There are also real benefits to the development of our own budding managers who can directly share their knowledge and skills.

Hewett Recruitment were delighted to recently sign a partnership agreement with the University supporting a new innovative project – ‘Earn as you Learn’ improving employability of students to find out how your business can work with the university contact Gill Slater: g.slater@worc.ac.uk www.worc.ac.uk

NEW COLLEGE WORCESTER - PEERS IN SCHOOLS VISIT FROM LORD FAULKNER OF WORCESTER New College Worcester hosted a visit and talk from a member of the House of Lords on Friday 25 January 2013, to encourage students to engage more with the political and parliamentary process. Lord Faulkner met with sixth form Politics students for an hour to talk about the work and role of the House of Lords. This was followed by a question and answer session on various aspects of the parliamentary process and life at Westminster generally.

The visit was arranged through the Lord Speaker’s ‘Peers in Schools’ programme, which has been running across the UK since 2007 and has so far involved around 50,000 young people. This continuing outreach programme sends members of the House of Lords into schools and colleges across the country to give talks in support of the citizenship curriculum. www.newcollegeworcester.co.uk

CHAMBER RoADSIDE ASSISTANCE

Excellent preferential rates for company owned / leased vehicles on roadside assistance from the AA. Discounts of up to 61% are available. Call 0845 641 1641 for more information.

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BUSINESSNEWS

5 MINUTES WITH..

SANCTUARY LAUNCHES EMPLoYEE VoLUNTEERING SCHEME Sanctuary Group has launched a new employee volunteering scheme for staff. The scheme has been developed as part of Sanctuary’s commitment to social responsibility and employee development, and gives staff the opportunity to volunteer for placements in the Group’s different business streams and with partnering organisations.

Melanie Denning with Lorraine Kelly at a recent visit to the theatre

meLanie denning, Business Development Manager (Corporates) Courtyard Centre for the Arts, Herefordshire What does your company do?

We’re a multi-art form community arts centre and a registered charity.

Who are your customers?

Many and varied, depending on the particular show, film or event.

What advice can you give to businesses looking to get involved with the Theatre?

We increasingly rely on outside support (individuals and companies) for our community work but offer a lot in return. Membership of our Business Club enables the business to promote itself widely to our growing audiences in a strategic and targeted way while publicly demonstrating support for this much loved venue.

What is the best thing about working in your business?

All of the dedicated staff, the many volunteers and supporters (including the Board) and our growing audiences who all believe in what we’re trying to achieve... that art, whatever the genre, should be creative, enjoyable and easily accessed by as many people as possible across Herefordshire.

And the worst?

Not having enough hours in the day to spread the word even more widely about this great venue and all that it achieves on a daily basis. www.courtyard.org.uk

The aim is to share knowledge and expertise with others, gain new skills, and make a meaningful contribution to the communities where Sanctuary operates.

One of the first Sanctuary employees to take part in the volunteering scheme was IT specialist Meg Hearne.

She spent two days at Gloverspiece Minifarm near Droitwich, which takes a range of animals to visit local

Sanctuary care homes and sheltered schemes for our older residents to see.

Meg spent time getting involved in looking after a range of animals, including sheep and donkeys, and also helped the farm team maintain the facilities.

She said: “My day-to-day job is office-based so it was a completely different experience to be working in the great outdoors. It was very rewarding to see the difference I made at the farm. Volunteering has been a great confidence-building experience and has helped to develop my ability to work on my own initiative as well as part of a team.” www.sanctuary-group.co.uk

HEREFoRDSHIRE’S HANDCRAFTED SoLAR CAR PoRTS Herefordshire based, My Solar Port are launching the solar-powered car port nationally in 2013. The oak-framed carport, which produces sustainable energy and houses a charging point for electric vehicles, offers an alternative energy source for the home and is a great example of traditional craftsmanship combined with sustainable technology.

This innovative product offers homeowners a beautiful and practical way to fuel their homes and vehicles, using solar energy.

The Solar Powered Car Port

The solar-powered car port is comprised of a whole roof integrated solar array for a discreet, streamlined roof, and a green oak frame crafted in Herefordshire.

Director, Darren Morgan says: “By offering traditional oak frames and bespoke designs, we provide a beautiful alternative, which is sympathetic to rural architecture, making solar energy accessible to everyone.” www.mysolarport.co.uk

TRANSLATIoN SERVICES

The Chamber of Commerce offers a fast and skilful translation service to promote your business abroad, both face-to-face and written communications. Chamber members receive a discount on this service.

Visit www.hwchamber.co.uk/translation-and-interpretation-service.aspx

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD12.indd 41

041 28/2/13 10:06:28

ADVERTORIAL

NETWORKING WITH A DIFFERENCE! Established three years ago by Julia Meaden, Quality Consultancy the Business Improvement Network (BIN) continues to aim to be different and to make a difference to small and medium size companies in Worcestershire and the surrounding area.

The BIN meets bi-monthly in central Worcester with a member driven agenda based on their hot business topics. The Network is aimed at Owner/ Managers and Directors of companies, all sectors are welcome. Based on the principles of action learning – the BIN has a practical action orientation.

“DJD Architects have been members of the Business Improvement Network since its inception. We get real business benefits from attending the BIN which is well facilitated

by Julia Meaden. The focus is on input around core business topics and action – what can we do to improve how we operate and the results that we achieve. We have no hesitation in recommending the BIN.” Kevin Davis, Director, DJD Architects, Worcester

To book your complimentary BIN, please call Julia Meaden, on 07931 369114 or email jamtfx@globalnet.co.uk Stop press - your business may be eligible for 50% grant funding for leadership training and subsidised coaching rates please contact Julia for details.

OVER 25 YEARS in WEEE RECYCLING Surplex UK Limited, although only formed in 2004, is managed by an experienced team, some of whom have been involved in waste electronic recycling for over twenty five years. We have a wealth of experience in all sectors of electronic waste recycling and believe we offer one the most comprehensive and professional WEEE recycling solutions in the business.

We do not, however, sacrifice our ethics for profit:What we do:-

What we are:-

Aim to recycle 100% of all material received

Fully insured

Provide a secure service with carefully vetted staff

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Paul Barton

MALCOLM SCOTT CONSULTANTS GAIN PLANNING PERMISSIONS FOR VARIOUS GREEN BELT DEVELOPMENTS Malcolm Scott Consultants have made an excellent start to the new year with a number of successful retail planning permissions. Planning permission has been granted for a 1500m² Retail Store in an out of centre location in the West Midlands.

The firm also secured an important planning permission for major development proposals at Highfield Garden World in Gloucestershire. The proposals include the relocation and expansion of Greenways Restaurant and, importantly, 5,300m² of unrestricted A1 Retail Space has been secured.

Paul Barton said “A thorough analysis of the impact which the retail developments would have, together with a positive relationship with development control officers, allowed the schemes to be approved. We are working on a number of retail developments at present and, whilst there may currently be a somewhat depressed economic outlook towards retailing, we recognise a number of retailers in specific markets are looking to broaden their portfolio and we are pleased to assist.”

The practice is also experiencing an increase in residential projects from those developers looking to ensure their sites receive the best possible chance to secure planning permission, as the window of opportunity for local planning authorities (LPAs) to develop Local Plans expires at the end of March and National Planning Policy Framework policies have increased significance. Malcolm Scott Consultants expect astute clients to continue to progress planning applications where LPAs have not advanced their Plans and there is a recognised shortfall in housing supply.

Paul Barton is a Director at Malcolm Scott Consultants.

For further information, please contact Paul Barton at: Malcolm Scott Consultants Ltd, Grove House, 1 Loves Grove, Worcester, WR1 3BU T: 01905 726353 F: 01905 611221 E: paulb@malcolmscottcons.co.uk

Fully licensed

Destroy all data howsoever stored Provide detailed inventory of the equipment removed Provide all paperwork required by the WEEE directive Deal with UK waste in the UK What we do not do:Export waste Divulge your data to any other party

Unit 12, Link Business Centre, Malvern, Worcs, WR14 1TF

Tel. 01684 568789 042 BD12.indd 42

info@surplex.co.uk www.surplex.co.uk March/April 2013

28/2/13 14:09:54

CHAMBEREXPO

Scenes from last years Expo

A FOCUS ON THE FUTURE AT THE CHAMBER EXPO chamber business expo in association with hewett recruitment THURSDAY 14 MARCH 2013 9:30am - 3:00pm THREE COUNTIES SHOWGROUND, MALVERN WR13 6NW The Chamber Expo 2013 in association with Hewett Recruitment will take place at the Three Counties Showground on Thursday 14 March. The event is open to member and non member businesses and all visitors receive free entry.

No matter their size or sector, companies across Herefordshire and Worcestershire are encouraged to visit or exhibit at the Expo.

Whether you want to showcase your products and services, create new business leads, make new contacts, raise your profile or hear from any of our speakers, the Chambers Biggest Expo Ever promises to be worthwhile and a day you won’t want to miss.

For more information and to register to attend, please contact the events team on events@hwchamber.co.uk and visit the website: www.hwchamber.co.uk/expos to see who’s exhibiting.

SPEAKERS Attendees will have the opportunity to hear from and engage in discussions with various speakers throughout the day; 9.45am: Steve Borwell-Fox, borwell Ltd “Information Security & Cyber Risk – 2020” 10.30am: Sally Morris, mfg Solicitors “The Future of Employment Law – How changes to legislation will affect your business” 11:00am: Angela Maxwell, Acuwomen.

11.30am: Elliott Silk, English Mutual, “Pension Reform – key facts for your business” 1.00pm: John Painter, Crowther Beard “Finding your SweetSpot to maximise Growth in 2013” 2.00pm: Adam Marlow-Jones and Nigel Marlow, Integratech, “Cloud Computing. The Future is now!”

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

BD12.indd 43

Scenes from last years Expo

5 ZONES AT THE EXPO 1. The Innovation Zone, sponsored by the University of Wolverhampton, will focus on future developments in manufacturing and business 2. The Tourism Zone, created to focus on the future of tourism in the two counties, attracting visitors and encouraging economic growth 3. The Resource Efficiency Zone, sponsored

by Resource Efficient Worcestershire, will concentrate on the future of the planet and how businesses can save resources and money 4. The Export Zone, sponsored by UK Trade and Investment, will focus on the future of the country and getting more business overseas 5. The Networking Zone, sponsored by Universal Displays, will offer attendees the opportunity to make relevant contacts to secure future business.

043 28/2/13 10:06:43

businessNEWS

NEW CHAIR FLIES THE FLAG FOR WORCESTERSHIRE

Granville Orange

The Worcestershire Ambassadors group of business leaders has announced the appointment of Granville Orange as its new Chair.

The Worcestershire Ambassadors’ objective is to promote all that is great about living and working in this county, linking organisations together and developing the social and economic prosperity of the county. A group of influential individuals who care passionately about the future health and prosperity of the county, the Ambassadors share a commitment to creating a county to be proud of.

Granville Orange takes up the post from Phil Dutton. www.worcestershireambassadors.com

YVONNE TIVEY, THURSFIELD Associate Solicitor, and Head of the Litigation department, Yvonne Tivey has been promoted to Partner at Thursfields.Yvonne started her training with Thursfields in 2006 and her success reflects the commitment of the firm to invest in staff as potential business leaders of the future. www.thursfields.co.uk

APRIL WHITE, UNIVERSITY OF WORCESTER Jon Graham

Rachel Ivins

WORCESTERSHIRE CCC MAKE TWO IMPORTANT NEW SIGNINGS Jon Graham and Rachel Ivins are two new additions to the Commercial team at New Road.

Jon joins the Club as Business Development Director, having spent the last three years heading up Commercial Development for Secure Trust Bank in Birmingham. In his new position, Jon will be charged with facilitating the growth of the business across all areas, as well as introducing new business.

Rachel Ivins has been appointed as the Club’s Events and Hospitality Executive. Rachel will be responsible for the selling and co-ordination of Hospitality and Event space on behalf of the Club for both cricket and non-cricket days.

If you would like further information regarding potential events, conferences or promoting your business through Worcestershire CCC please contact either Jon.Graham@ wccc.co.uk or Rachel.Ivins@wccc.co.uk

044

BD12.indd 44

NOVA TRAINING OPENS NEW TRAINING CENTRE IN REDDITCH A Midlands-based training and recruitment firm is boosting job numbers after opening a new training centre in Redditch. Nova Training, which is part of recruitment agency Staff Select Ltd, has taken a former warehouse at 1 Clive Road, with the help of property agents John Truslove.

Nova Training Operations Director David Bucknall said: “The move would create 10-12 new jobs in addition to an existing workforce of 150 employed across the West Midlands.” www.novatraining.co.uk

April White has been appointed to take responsibility for developing the business aspects and maximise usage of the newly constructed Worcester Arena. Her key responsibility over the next few months will be coordinating the opening of the new Worcester Arena which will not only provide students with a world class learning environment but also the opportunity to see some of the top sporting, leisure and cultural events in the country, right on the doorstep.

April has worked within the institute of Sport & Exercise Science at the University of Worcester for nine years and is fully conversant with the priorities and objectives of the University and its community engagement. www.worcester.ac.uk

april white Business Development Co-ordinator

March/April 2013

28/2/13 10:06:53

moverSandshakerS

HARVEY MORRIS, OAKLAND INTERNATIONAL Oakland International, has appointed Harvey Morris to the post of chilled warehouse manager at the firm’s storage and temperature-controlled warehousing facility in Redditch.

With a warehousing career spanning twenty-years, Harvey will take ultimate control of all day to day chilled warehousing activity for the UK and Irish food distribution operator which is continuing to experience significant business growth well into double figures.

ED MACKENZIE, BORWELL

FIONA TAYLOR, CONCERN UNIVERSAL

Ed Mackenzie has recently joined borwell Defence Systems Team. Ed is a graduate from Cambridge University, with an Engineering degree and will be honing his C++ programming skills under the leadership and guidance of Tim, who leads the Telesto project for the Royal Navy.

Concern Universal, Hereford’s international development charity, are pleased to introduce their new Major Partnerships Manager, Fiona Taylor.

Fiona brings a wealth of experience in the charity sector and has previously worked for Groundwork UK, BBC Radio 5 Live and BBC News 24.

www.borwell.com

www.concern-universal.org

Claire walker, superdream

Alan Grainger joins digital agency, Superdream’s growing online marketing department. Taking on the role of SEO Specialist, Alan has over 10 years experience in all areas of marketing. He has spent the last three years working in SEO so is perfectly placed to run client campaigns.

Leading creative agency Superdream, has welcomed Claire Walker as Head of New Business into their rapidly growing company. With over 15 years experience in sales and marketing, Claire will be working closely with clients to help them boost their brand through all areas of marketing. www.superdream.co.uk

ERIN TAYLOR AND HEATHER WILLIAMS ACCA, CURO CHARTERED ACCOUNTANTS Curo Chartered Accountants has continued its recruitment drive with the appointment of two more permanent members of staff.Erin Taylor joins as an accounting apprentice and Heather Williams ACCA as an audit and accounts senior as the firm continues to expand organically and take on more clients. www.curoca.co.uk

www.superdream.co.uk

WILL HILL, NATASHA BRADLEY, KAREN NIELSEN, ALEX ROEBUCK, KENDAL WADLEY Kendall Wadley are expanding its team with the recruitment of four new trainees. Will Hill and Natasha Bradley join as Modern Apprentices, and Alex Roebuck as a graduate trainee.

Also joining the audit team is part qualified accountant Karen Neilsen, who will complete her training over the coming months. www.kwca.co.uk

F8 Creates have recently recruited their second apprentice this financial year. Alex Redman will be supporting Owner Hamish Gill in the role of front end web developer and has already proven himself very capable of great things. This alongside F8 completely rebranding themselves has made for a busy first few months of 2013.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

IAN ARCHER, THE COURTYARD, HEREFORD Ian Archer has been appointed the new Chief Executive of The Courtyard, Hereford. Martyn Green the current Chief Executive announced his departure in July 2012 after working for the Hereford based Arts Centre for over 12 years. Martyn will be finished in January 2013 after the successful run of this year’s pantomime, Dick Whittington. www.courtyard.org.uk

ALEX REDMAN, F8 CREATES

www.f8creates.com

BD12.indd 45

Ellie Meredith, Team Leader of the Commercial and Legal Divisions at Peach Recruitment, has been promoted to the role of Branch Manager. She has been with the company since 2010 where she started as a Recruitment Consultant. The promotion has come as a result of the company’s increased growth over the last 3 years and expansion into new areas. www.peachrecruitment.net

www.oakland-international.com

Alan Grainger

ELLIE MEREDITH, PEACH RECRUITMENT

Katie Pell, Sixways Stadium

RUBY EDWARDS, FUNNY BLOOD

Sixways Stadium, home to the Worcester Warriors have recently appointed their new Conference Sales Executive – Katie Pell has joined the busy conference & events team and is responsible for securing new business to the venue.

Founder of Funny Blood, Ruby Edwards has been nominated to become a Worcestershire Ambassador. Ruby was nominated by Tracey Hopkins of The Worcestershire Ambassadors after she attended a recent event in aid of the local cause.

www.sixwaysevents.co.uk

www.funnyblood.co.uk

045 28/2/13 10:07:00

lastword

NEXT ISSUE OF BUSINESS DIRECTION...

THE ONLINE REVOLUTION The next edition of BD will have the theme of The Online Revolution so for the Last Word in this edition we spoke to the Malvern Cyber Security Group to find out what it is and why it is important to all businesses.

What is Cyber Security?

Cyber Security is the infrastructure in the networks, computers, programs and data to prevent them from attack, damage or unauthorised access.This includes not only protection from unauthorised activities or untrustworthy individuals, but also from unplanned events and natural disasters.

Any company is vulnerable, hackers don’t care about how big or how small you are.

If they find an open door, they will come in and help themselves to your data.

A hack can cost thousands of pounds to fix and in many cases it means your customers will desert you. A hack can also generate extremely high levels of stress and anxiety in staff, customers and management, leading to a dramatic drop off in productivity and sales.

What is the Malvern Cyber Security Group?

MCSG is a collaboration of companies all based in Malvern that offer practical and affordable protection for businesses of all sizes that depend on the internet or store sensitive customer or employee data electronically on their systems.

What companies are included in the group?

The three main companies behind the group are borwell, 3SDL and Encription – all companies which work to help protect us all from cyber-attack at home and abroad.

Why did you set up the group?

The group’s aim is to help businesses to work effectively and securely in the face of increasing cyber threats by drawing on their joint experiences.

What does the group do?

The group all have different expertise and know the risks that businesses could face in terms of Cyber Security, whether it is fraud, data theft or just online vandalism.

They offer advice and support in preventing your businesses from being affected by unauthorised users or hackers.

What tips do you have for businesses to improve their Cyber Security?

Tips to improve your online security include: n Determine your business risk by commissioning a risk assessment n Arrange for a ‘Penetration Test’ to check your IT systems n Train your staff to be ‘on guard’ and more alert n Reduce your use of media such as CD-ROMs and memory sticks n Send email attachments ‘zipped up’ with a password n Keep up-to-date with Windows updates and anti-virus software For more information about Cyber Security visit: www.mcsg.co.uk

Why is Cyber security so important?

Cyber crime is now the highest cause of business failure and costs many businesses thousands each year. A recent well known example is, Sony, Playstation who were fined £250,000 by the Information Commissioner and lost lots of subscribers after the personal details of millions of gamers, including passwords and credit card numbers were leaked online. Most companies who trade online close down within a year of being hacked. The criminals aren’t picky, any business, can be targeted directly or simply caught in the cross-fire.

To include a news story in the Online Revolution edition of BD please send your stories to businessdirection@hwchamber.co.uk 046 BD12.indd 46

March/April 2013

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