Business Direction 21

Direction

Business

THE BARCLAYS PREMIER LEAGUE - THE UK’S BIGGEST EXPORT? PAGE 32 CHAMBER OF THE YEAR 2013 Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

September/October 2014 Issue 21

Bus ine ss

Dir ect ion

FIRSTWORD

MIER THE BARCLAYS PRES LEAGUE - THE UK’ ?

ORT EXP T GES BIG PAGE 32

rce r of Comme ershire Chambe THE YEAR 2013 CHAMBER OFpublished by Herefordshire and Worcest

2014 September/October

Issue 21

n Business Directio

HWCHAMBER.CO.UK Business Direction, Herefordshire and Worcestershire Chamber of Commerce’s full colour bi-monthly publication.

Designed and produced by business people for business people. Distributed to 6,000 businesses including selected retail outlets across Herefordshire and Worcestershire.

EDITORIAL TEAM Mike Ashton 0845 641 1641

mikea@hwchamber.co.uk

SUCCESSFULLY HELPING BUSINESSES FLOURISH

emilym@hwchamber.co.uk Oliver Smith 0845 641 1641 ext 213

olivers@hwchamber.co.uk

EDITORIAL businessdirection@hwchamber.co.uk 0845 641 1641

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SUBSCRIPTIONS www.hwchamber.co.uk/view-our-business-magazine Tel: 0845 641 1641 Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire and Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

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Chamber news

4-5

Business news

7-8

Business news

12-13

Business news

16-18

International trade

19-21

Welcome to the latest edition of Business Direction, the theme for this issue is export, which has long been a priority for the Chamber. Our dedicated UK Trade & Investment (UKTI) team here at the Chamber, exists to help local businesses compete on the international stage.

Big Interview

30-31

Cover story

32-33

Chamber training

34-35

You will hear from the Chief Executive of the UKTI, Dominic Jermey, the former British Ambassador to the United Arab Emirates, in this edition’s Big Interview.

Conference Worcestershire

46

Destination Worcestershire

47

The new football season is upon us and, since the Premier League is arguably one of the UK’s biggest exports, our Cover Feature profiles Premier League side and Chamber Patron West Bromwich Albion.

Emily Martin 0845 641 1641 ext 232

First word

As Chamber of the Year, we have enjoyed a very successful year so far, we celebrated our Chamber of the Year status at West Midlands Safari Park for our Chamber Summer Party event in August where many of you joined in with the fun. In July we honoured the success of the two counties’ outstanding businesses at our prestigious Chamber Awards evening and June saw our new website being named in the Top Ten of Kentico websites. Also, the Quarterly Economic Survey for Q2 was completed by over 300 local businesses ranking us 7th out of 53 Chambers, the results showed positive local trends in both domestic and overseas markets proving the economic recovery is still on the right track.

Chamber events

48-49

New Members

50-51

Members services

52

Policy

53

Charity news

55

Movers and Shakers Last word

56-57 58

We are now looking forward to the Chamber’s Business Expo on 18 September 2014, taking place at The Three Counties Showground, Malvern, the Business Expo is one of the Chamber’s most popular events and is a great opportunity for businesses to network, promote their company and raise their profile within the business community.

We look forward to seeing you there and hope you are all busy baking for the ‘Chamber Bake Off’, raising money for Macmillan.

Looking further ahead, Christmas may seem a long time away but the Chamber is already getting festive and preparing for the Worcester Victorian Christmas Fayre at the end of November. This will be the second year that the Chamber has run this fantastic event and it promises to be bigger and better than last year with extended opening times and over 100,000 people expected to pack the city’s streets as they enjoy the festive fun of the fayre.

I hope you enjoy this edition and look forward to seeing you at our Business Expo, Victorian Fayre or one of our many other events.

Mike Ashton mikea@hwchamber.co.uk

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Our Patrons are:

September/October 2014

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

03

CHAMBERNEWS

Chamber Staff at the Chamber Business Awards 2014

CONTINUING THE SUCCESS OF THE CHAMBER AND ITS MEMBERS INTO THE FUTURE The past two editions of Business Direction have looked at the success of the Chamber and its members in both the past and the present.

Completing the Chamber’s ‘Success’ series, we now take a look at some of the potential success stories of the future.

How do you top being Chamber of the Year? That’s the challenge facing Herefordshire and Worcestershire Chamber of Commerce as we seek to achieve substantial success once again in the future.

The Chamber is not resting on its laurels, and is doing everything in its power to continue to be a dynamic member-led not-for-profit organisation working to facilitate business success for our local community, particularly our 1400 strong member network.

Undeniably the most significant political event coming up in the near-future is the 2015 General Election next May, and lobbying on behalf of business in the build-up will form a central part of the Chamber Policy team’s work.

The Chamber’s Business Manifesto, which will document our main policy focuses over the next five years, is in development and we will seek to successfully lobby local candidates for office in order to ensure that a 04

pro-growth agenda and creating a business-friendly environment are top priorities for the next government, regardless of political colour.

In addition, the Chamber aims to introduce two new forums in 2014/2015 in order to expand our already extensive offering of business forums. The sectors currently covered in these forums include Manufacturing, HR and Food & Drink. However, next year the Chamber aims to begin business forums for Property Services and Innovation too, providing more opportunities for attendees to make the connections that fuel their businesses’ expansion.

The natural place to look when considering member success stories of the future is the Chamber’s Most Promising New Business category (sponsored by Worcestershire Business Central) at our Annual Awards.

Founded in early 2012 by two former UK Special Forces communicators, Hereford-based Kinetic Six develops and supplies innovative, reliable and discreet communications and tracking equipment and services to organisations operating domestically and overseas.

Kinetic Six was thrilled to have been named “Most Promising New Business” at the 2014 Chamber Awards.

Operating primarily within three major markets Government, Private Security, and Wildlife Conservation - the company is focused on growing its local business relationships and client base, especially in relation to its advanced radio communications products and asset

tracking services, TracKS. Kinetic Six’s directors, Kevin Marriott and Shaun Leavy, are also working to further expand their team of technical, operational and strategic experts in order to stay at the forefront of industry advancements. With several promising new products in development and plans to upgrade its office space soon, the company’s leadership is focused on continuing to successfully provide its clients with cutting-edge products and excellent service.

Furthermore, Allvalves Online Ltd, who were highly commended in the Most Promising New Business category, have many plans to continue the development of their rapidly growing business. Having recently secured an exclusivity agreement with a global manufacturer, the future looks bright for them.

A recent trip to Taiwan has further secured a long term partnership, with plans to open a European after sales centre with their new partner. This will open new opportunities in Europe and allow them to grow their Pershore team. They have plans to develop the team in 2015 and are working closely with apprentice schemes to give young people the opportunity to join them on their journey to a successful future.

Overall, we have enjoyed a successful year so far and are looking forward to sharing the success of the Chamber and its Members in the near future and beyond.

September/October 2014

CHAMBERNEWS

CHAMBER WEBSITE NAMED IN TOP TEN KENTICO SITE OF THE MONTH Herefordshire and Worcestershire Chamber of Commerce‘s website has been named in the Top Ten Kentico websites for June 2014. Launched on Friday 11 April, the Chamber‘s new website has enabled the Chamber to become the number one online destination for businesses in the two counties.

Kentico, which is used by more than 16,000 websites in 90 countries, was chosen by Distinction, the award-winning digital agency commissioned by the Chamber to develop a highly functional

and powerful website, as the Chamber‘s new web content management system.

Creative company and Chamber member DesignReligion also worked in conjunction with Distinction to design the new site in a stylish and sophisticated manner.

Log on now at www.hwchamber.co.uk to see the latest offering from the Chamber of the Year.

If you want to be part of the success and are interested in online advertising opportunities please contact the Marketing Team today on 0845 641 1641

COMPLETE CHAMBER SKILLS SURVEY TO ACCESS FREE TRAINING Free training is on offer to eligible North Worcestershire SMEs who complete the Chamber’s skills survey. Conducted as part of the Chamber’s Organisational Needs Analysis on behalf of Worcestershire County Council, the skills survey aims to address the skills void in the local workforce consistently identified in the Chamber’s Quarterly Economic Survey (QES).

The results will be used to highlight potential solutions for immediate training needs and provide research to identify emerging skills gaps and training shortages.

The survey should take only 10-15 minutes to complete and will be crucial to help us gain a truer understanding of how employment and skills training can be changed to help your business become more efficient, prosperous, and most importantly, help it to grow at the speed you demand.

To complete the survey online visit: www.surveymonkey.com/s/ skillssupport. Alternatively, if you

would like to complete the survey over the phone, call the Chamber on 0845 641 1641.

CHAMBER CELEBRATE YEAR OF SUCCESS WITH SUMMER PARTY Herefordshire and Worcestershire Chamber of Commerce celebrated a year of success with their first ever summer party at West Midland Safari Park on Friday 15 August.

Organised to celebrate the 'Chamber of the Year 2013' status the party was packed with over 250 attendees from companies of all sizes and sectors. Local band 'Come Up and See Me', provided guests with a fun night on the dance floor.

A raffle was held in order to raise money for local children's charity Megan Baker House, with fabulous prizes ranging

from dinner for four at The Abbey Hotel, to Worcester Wolves' tickets. Money was also raised for the Worcestershire Hospitals Charitable Trust as part of their Worcestershire Breast Unit Campaign, to develop a dedicated breast care unit in the county. A combined total of over £300 was generously donated to these good causes.

Mike Ashton, Chamber CEO said: "Being crowned Chamber of the Year was a fantastic achievement that we are very proud of and delighted to celebrate with our members. The Chamber and it's members continue to go from strength to strength."

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

SHARE YOUR GOOD NEWS WITH US AND WE MIGHT FEATURE IT AS ‘SUCCESS STORY OF THE WEEK’ We love to hear your good news stories and are always keen to feature them on our website. Our new website includes a success button feature with which we highlight our success story of the week.

Keep sending us your good news and look out to see if your story is the success of the week! businessdirection@hwchamber.co.uk

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BUSINESSNEWS The Malvern MicroCal team pictured at the company’s Northampton MA facility

NEW PERSONAL TAX SPECIALIST FOR LOCAL ACCOUNTANTS Patron members CB, Chartered Accountants, which has offices in Worcester and Tewkesbury, has appointed a new Personal Tax Manager.

Colin Storey joins the firm from Baker Tilly in Hereford, where he was based for nearly 20 years as a Personal Tax Manager. Colin trained whilst employed by HMRC, where he spent 17 years, latterly as an Inspector of Taxes in Hereford and Shrewsbury.

MALVERN INSTRUMENTS COMPLETES ACQUISITION OF MICROCAL AND PURCHASE OF ARCHIMEDES PRODUCT Malvern Instruments Ltd have announced that it has completed the acquisition of MicroCal from GE Healthcare Life Sciences and has also purchased the Archimedes particle characterization system from Affinity Biosensors LLC (Santa Barbara, CA).

stage of the drug discovery, development and formulation process. These systems are an excellent fit with Malvern’s existing portfolio of measurement solutions for the pharmaceutical and biopharmaceutical industries, extending extend their ability to serve customers working in pharmaceutical and biopharmaceutical discovery, development and formulation

Both of these developments extend Malvern’s portfolio of analytical solutions for the rapidly advancing biopharmaceutical industry.

Malvern’s purchase of the Archimedes product from Affinity Biosensors follows two years of highly successful collaborative working between the two companies.

Malvern has now acquired the Archimedes product designs and IP and a license to the underlying MIT patent for the technology for relevant fields of use.

Microcalorimetry is a tool that is used at almost every

www.malvern.com

MFG SOLICITORS ADVISE ON COUNTY SOLAR PARK DEAL

Stewart Smith

The nursery grows a variety of plants and shrubs but is now also home to 16,000 ground-mounted photovoltaic (PV) panels generating 3.6MW a year. It is expected the power from the solar park will meet around one per cent of local demand.

John Painter, Managing Partner at CB, Chartered Accountants said: “Colin joins the practice at a time when tax compliance has never been so newsworthy.

From celebrity tax avoidance schemes to changes in HMRC’s debt collection powers, never has having a trusted advisor been so important.”

He ended: “Colin’s skill and experience will be an asset to both our business and our clients.” www.cbcharteredaccountants.com

WRAGGE LAWRENCE GRAHAM & CO HELP EBAY AND ARGOS TEAM UP TO PROVIDE NATIONAL ‘CLICK AND COLLECT’ SERVICE Wragge Lawrence Graham & Co advised on a pilot scheme agreement between Argos and eBay, in which Argos would hold goods purchased on eBay until their buyers came to collect them. The scheme, initially tested in 150 stores, has been so successful it is now being rolled out countrywide.

The success of the trial meant that Wragge Lawrence Graham & Co was instructed to negotiate a large-scale extension to the agreement, which will now enable customers shopping on eBay to click-and-collect from one of around 650 Argos stores across the country.

Rural experts at Chamber patrons mfg Solicitors have advised on a major solar park scheme near Evesham which will provide renewable energy to many local homes and businesses.

Led by renewables specialist Stewart Smith, the firm assisted the owner of Bypass Nurseries on the 25-year lease of the 19-acre solar park, which has been developed

by Sunderland-based Sun Spirit Ltd just off the A46.

In addition to his vast experience in dealing with individuals’ tax affairs, Colin also has a specialist interest in partnerships, including LLP’s and dealing with solicitors, estate agents, GP’s and medical consultants.

Paul Barrett, Head of Argos’ parent company, said: “Wragge Lawrence Graham & Co are genuine retail sector specialists, particularly when it comes to ecommerce and fulfilment”.

Stewart Smith, an associate within with mfg’s agricultural and rural affairs team, said: “It was fantastic for our renewables team to be part of a such an important local project. Wychavon District Council are to be commended for having a forward-thinking approach to renewable energy.”

The businesses expect that up to 65,000 eBay sellers will offer the click-and-collect option by the end of 2014, with the figure set to rise to 80,000 in 2015. www.wragge-law.com

www.mfgsolicitors.com

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

TERRACED HOUSE GETS GREEN MAKEOVER

FANCY A NEW CHALLENGE? If you are interested in getting your workplace more active, developing sport and physical opportunities for staff and showing savings on CO2 emissions then sign up for Workplace Challenge; a national programme from the County Sports Partnership Network funded by Sport England which aims to engage workplaces in Sport and Physical Activity.

Worcester-based Sanctuary Group has transformed a terraced property in the city into an energy efficient home, demonstrating some of the latest green technologies being made available to residents.

The works have included the installation of wall insulation, a water recycling system, solar panels and a heat recovery unit to the house on Infirmary Walk. Extensive upgrades have also been made to the property including rewiring, replacement central heating and windows, a new kitchen and bathroom, and makeover of the garden by Sanctuary Maintenance apprentices.

The effect of these technologies has resulted in a dramatic increase in the property’s energy performance, more than doubling the SAP rating from 38 to 82.

The measures are designed to combat rising energy bills and prevent fuel poverty, lower water consumption and

Research shows that Physical Activity has positive effects on work performance, productivity and absenteeism and by taking part in this challenge it shows that your business cares about your employee’s health.

The Sports Partnership Herefordshire & Worcestershire are leading on this programme across the two counties. reduce residents’ carbon footprint.

Shaun Carr, Sanctuary Group’s Assets Director, said: “This renovated house highlights the Group’s capabilities in applying environmentally friendly technology and is typical of what we are delivering to residents across the country.” www.sanctuary-housing.co.uk

LOUISE HEWETT VOTED DIRECTOR OF NATIONAL INDUSTRY BOARD Worcestershire Managing Director Louise Hewett of Hewett Recruitment and Fellow of the REC secured nearly 33% of the votes cast by the Institute of Recruitment Professionals members at the recent elections.

The election results were announced recently and saw Louise and a further 5 new members voted on to the Recruitment and Employment Confederation Council.

30 years and look forward to working on behalf of its members. I’m particularly interested in creating and developing better recruiters, something I’m passionate about in my own business. I’m going to enjoy working with my fellow council members and intend to make a significant contribution – it certainly is my specialist subject!” www.hewett-recruitment.co.uk

Louise will be beating a path to London on a regular basis for council meetings. Her new role enables her to play a direct role in helping to shape the future of the recruitment industry whilst continuing to raise standards and profile of the industry as a whole.

REC Chief Executive Kevin Green, said: “The REC council plays a vital role in helping us drive up professional standards in recruitment and improve the profile and reputation of our industry. These successful candidates have campaigned hard and I am pleased to see so many REC members taking the time to vote to choose who represents them at this strategic level.”

www.workplacechallenge.org. uk/handw

CHRISTMAS IS WELL UNDERWAY AT SIXWAYS With Christmas fast approaching many businesses are looking to book a venue for staff Christmas parties. Sixways Stadium has been well underway with the planning for this year’s Christmas parties since June 2014.

With bookings getting earlier and earlier each year over 2000 places are already taken for this coming December with places filling up quickly.

The first evening begins on Saturday 29th November with the final evening just a few days before Christmas day on Saturday 20th December. As always, there are various themed evenings with something to suit everyone’s taste such as your traditional Christmas party, ‘A Medieval Knight’, Moulin Rouge, Viva Las Vegas, Glitter & Bling ‘Masked’ Ball, Pantomime, Bavaria and Disco inferno.

You can now book your Christmas parties online too. www.warriors.talent-sport.co.uk

Louise said: “I have been a member of the REC for

FUNDING FINDER

A funding search which provides details of a range of funding opportunities and grants available to businesses, including European, public sector, lottery, Venture Capital and loan funds. Chamber members have the additional benefit of email alerts when new relevant funding opportunities are available.

Tel: 0845 614 1641 www.hwchamber.co.uk/support/finances/finance-finder 08

September/October 2014

FOCUSONLEGAL

QualitySolicitors Parkinson Wright

Atwell International move to larger premises Atwell International is a local company based in Hallow, Worcestershire. They are becoming world renowned for their VG Safety Products™ and were one of the companies commissioned to work on the new Royal Navy aircraft carrier HMS Queen Elizabeth. Atwell International produced the 'Colossus’ Bi-directional safety gears which are used to raise and lower the flight deck of the carrier.

enabled us to increase our productivity and allowed us to provide more Research and development areas and additional training facilities. It has also given us a greater awareness of stock availability, therefore allowing us to provide an enhanced level of customer service.’

VG Safety Products™ have a 100% safety record and are designed at the Hallow office. Local firms manufacture the components which enable over £1m of business to be put back into the local economy.

Once the products have been manufactured, they are returned to the Hallow depot to be assembled and then sold onto customers throughout the world.

The products have been used in a series of prestigious contracts in the UK including the commercial and cargo lifts at Tower Bridge (London), Harrods and more recently Buckingham Palace.

Although primarily used for elevators they have also been adapted to suit rollercoasters, ski lifts, incline movie sets including the James Bond film set for ‘Skyfall’. They are also fitted at Universal Studios on The Transformer Ride – 3D, Disney, as well the Eiffel Tower.

Locally, Worcestershire Royal Hospital, Boots, M & S, T K Maxx, Sidbury House, Lychgate Car Park, Barclays Bank and St Martins Gate Car Park all have VG Safety Products™ fitted.

Russell Walker, Managing Director at Atwell International says, ‘When the opportunity arose to move to larger premises on the same estate, QualitySolicitors Parkinson Wright were able to help us obtain a new lease which allowed us to consolidate two separate units into one larger factory / office facility. Having all areas of the business in one unit has

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

Jeremy Redfern, Partner and Head of Business Services at QualitySolicitors Parkinson Wright says, ‘We were delighted to assist Atwell International with their move and continue to provide ongoing legal support in connection with the development and expansion of their business activities”.

For more information on VG Safety Products™, contact Atwell International on 01905 641881, info@atwellinternational.com or visit their website www.atwellinternational.com For information on legal matters concerning your business please contact QualitySolicitors Parkinson Wright on 01905 721600.

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LOW CARBON MEETINGS

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Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

NEW STRATEGIC MEMBER TITANIA Titania Ltd is a security and compliance software development company based in Worcester.

Since opening offices in December 2010, the company has expanded at a rapid pace, now employing over 20 staff and supplying software to over 60 countries worldwide. The secure and innovative nature of Titania’s flagship product Nipper Studio, has resulted in clients including the U.K. Government, French, German and Australian Military as well as several military and governmental departments in the U.S.A. Over the past three years the company and its products have been honoured with many national and international awards, for everything from product innovation to business achievement and staff working environment.

Having just purchased brand new offices in the centre of Worcester, the company is readying for its next stage of expansion.

Ian Whiting CEO said:”We have been a member of the Chamber since first opening offices and their support

through funding, training and advice has definitely contributed to our success. We are excited to become a strategic member and look forward to what lies ahead.” www.titania.com

WORCESTER, BOSCH GROUP UNVEILS NEW SMART HEATING TECHNOLOGY Worcester, Bosch Group is taking heating comfort, control and efficiency to the next level this autumn with the launch of its new Wave Smart Thermostat.

THIRTY YEARS IN THE DRIVING SEAT International Logistics provider AMCO has very good reason to be celebrating its 30th birthday.

With its background in Formula 1 motor-sport logistics, AMCO has successfully supplied Automotive (First and Second tier OEMs – Original Equipment Manufacturers), Aerospace and the MOD with Transport, Warehousing, Logistics services and Procurement for the last thirty years.

Nigel Piercy, AMCO’s Business Development Manager, said: “There’s much to celebrate for our 30th Anniversary. We’ve developed into one of the UK’s most respected logistics providers and are continuing to grow. We are offering some exciting new services, including AMCO Packaging, and have expanded some existing ones, including our Procurement and Sourcing Services, which have grown significantly through the expansion of our Chinese Hub. The growth of our operations in China is a very exciting development – we now offer full management of the supply of parts, particularly to the European automotive sector, ensuring security of supply and stringent quality control.”

AMCO is also continuing to expand its UK operations, adding to its fleet of new vehicles, featuring the distinctive red and black livery developed by HWCC Patrons, Nexus Creative. “This means that we can offer even more extensive and flexible Time-Critical and Special Transport Services within the UK, Europe and internationally. We’re very optimistic about the future for AMCO,” concluded Nigel. www.amcoservices.co.uk / www.nexuscl.com 012

The Wave heating control system, which works with a wide range of Worcester’s highly efficient boilers, allows homeowners to manage and change heating and hot water settings from their smart phone, tablet or even smart TV, using a wireless internet connection.

Unlike many other models on the market, it can take current room temperature into account and fires the boiler at the most efficient level to maintain a desired comfort temperature.

Other smart features include a Smartphone Presence Detection feature, switching the heating on only when someone is at home and a Weather Compensating Feature which uses a postcode to determine local weather conditions, adjusting the temperature as necessary. www.worcester-bosch.co.uk

CELEBRATING INNOVATION The Malvern Festival of Innovation will take place this year from 1-4 October 2014 in Great Malvern. Malvern Theatres hosts the main business events, with themed symposia each day highlighting some of the topics that are relevant to the economies of Herefordshire and Worcestershire.

On Wednesday 1 October 2014, the focus will be on Advanced Engineering & Manufacturing, with an exhibition that will include key locally-based firms such as Mazak, Morgan Motorcars and Malvern Instruments.

Professor John Perkins CBE, the Chief Scientific Advisor for the Department of Business, Innovation & Skills, will be the keynote speaker in the afternoon.

Thursday 2 October 2014 will focus on cyber security, providing the opportunity to meet cyber security specialists, hear from experts and explore ways to improve your company’s IT security. Lockheed Martin will open the day with a plenary talk ahead of a line-up of speakers from the UK and abroad.

For entrepreneurs and business leaders interested in engaging in the knowledge-based economy, the Friday 3 October 2014 theme of The Business of Innovating will appeal. The day will provide case studies of successful companies, highlight the latest thinking in harnessing innovation for economic growth and feature an exhibition of organisations that include StartUp Britain, the Centre for Entrepreneurs, Santander Corporate & Commercial, and Geovation, the open innovation arm of Ordinance Survey.

The exhibitions and business talks throughout Wednesday through Friday are free to attend and open to all; although registration at www.festival-innovation.com is recommended and seating during the talks is limited.

September/October 2014

BUSINESSNEWS

PREMIER PLACES PICK UP TWO NATIONAL AWARDS Worcester lettings agency Premier Places has scooped two property industry awards.

The Foregate Street-based property experts claimed Silver awards in the Best Midlands Lettings Agency (Single Office) and Best Student Lettings Agency categories at the Lettings Agency of the Year Awards 2014.

Chief Executive Dani James said: “The whole team is buzzing that our work has been acknowledged on a national scale.

“To be seen as a leading single office agency in the Midlands is fantastic. We have focussed on adding extra incentives for professional tenants and also families, while also introducing new service options for landlords. That new approach has been really popular.

“Our new student services have also helped to propel the business forward and we have launched new initiatives to support local students. To win a Silver award for that commitment, and against such strong national competition, is the icing on the cake.” www.premierplaces.co.uk

The Viezu team officially receives the Queen’s Award for Enterprise

YOUR CHANCE TO EMULATE CHAMBER MEMBERS’ SUCCESS There is still time for local businesses to enter the Queen’s Awards for Enterprise 2015 and follow in the footsteps of Chamber members who have previously received the highest accolade in UK business.

In addition to Viezu Technologies receiving the Queen’s Award for Enterprise for outstanding achievement in the category of innovation, Guy Mucklow, CEO of Postcode Anywhere, received Royal recognition in April when he won the Queen’s Award for Enterprise Promotion for his voluntary work promoting enterprise in Worcestershire and beyond.

Prestigious and a great profile-raising opportunity, the Queen’s Awards are an excellent chance for Chamber members to showcase their success in the year that we were crowned Chamber of the Year by the British Chambers of Commerce.

The three categories of award are international trade, innovation and sustainable development, and the deadline for applications for the 2015 Queen’s Awards is Tuesday 30 September 2014. To apply, visit queensawards.bis.gov.uk

MOST PROMISING NEW BUSINESS Kinetic Six, a Hereford-based secure telecommunications company, was named the “Most Promising New Business” of 2014 at the Herefordshire and Worcestershire Chamber Business Awards.

Founded by two former UK Special Forces Communicators in early 2012, Kinetic Six provides innovative and secure bespoke communications solutions to a full range of individuals and organisations operating in the UK and abroad.

(Front L-R): Julia Williams and Dani James. (Rear L-R): Matt Sleep, Fiona Osborne, Andy Lloyd and Kay Taylor

The team was thrilled to be recognised by the Chamber for the company’s overall growth, the technological innovation of its products and the dedication of its leadership and staff.

Shaun Leavy and Kevin Marriot

“We are incredibly happy and humbled to have our efforts recognised amidst a field of such fantastic new businesses,” said Shaun Leavy, Kinetic Six Operations Director.

Also a finalist in the “Excellence in Innovation” category for one of its new products, Kinetic Radio over Internet Protocol (KRIP), this year’s win for “Most Promising New Business” was particularly exciting as it followed last year’s nomination in the same category. www.kinetic6.co.uk

IE DEVELOPMENTS RECOGNISED AT BUILDING EXCELLENCE AWARDS 2014 IE Developments have won great acclaim for their innovative Eco development at St. Katherine’s Field at Cradley, Herefordshire, winning the Best Small New Housing Development Award at the Local Authority Building Control (LABC) Building Excellence Awards 2014. They partnered with fellow Chamber members Architype, Taylor Lane Timber Frame and Worcester Bosch to achieve their goals, meeting Architype at a Chamber construction event. Their Managing Director Jonathan Hines said: “We were delighted when IE Developments approached Architype about increasing the sustainability of their next development. We developed an energy efficient approach without compromising IE’s clearly defined approach to quality.”

Taylor Lane were open to being involved in the creation of a new system of construction. Kath Taylor, their Administration Manager, said: “We were proud to be chosen by IE Developments to provide the timber frame structure for a site of houses being built using the ‘HerefordHaus’ system.”

Mark Bami, Polly Upton, Tim Evans and Stuart Speight

Worcester Bosch worked closely with IE Developments while developing the heating and renewable technologies.

Carl Arntzen, their Managing Director, commented: “We were pleased to work with an organisation who has sustainability and energy efficiency as its core values.” www.iedev.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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Rural services With leading specialists based in the region, Baker Tilly has the expertise to support farmers, landowners, equestrian and bloodstock businesses as well as other rural industries with all their accounting, taxation and business advisory needs.

For more information please contact: Sharon Omer-Kaye T: +44 (0)1793 603300 M: +44 (0)7855 314990 sharon.omer-kaye@bakertilly.co.uk Lucie Hammond T: +44 (0)1793 603300 M: +44 (0)7809 629952 lucie.hammond@bakertilly.co.uk

www.bakertilly.co.uk Baker Tilly UK Audit LLP, Baker Tilly Tax and Advisory Services LLP, Baker Tilly Corporate Finance LLP, Baker Tilly Restructuring and Recovery LLP, Baker Tilly Risk Advisory Services LLP, Baker Tilly Creditor Services LLP and Baker Tilly Tax and Accounting Limited are not authorised under the Financial Services and Markets Act 2000 but we are able in certain circumstances to offer a limited range of investment services because we are members of the Institute of Chartered Accountants in England and Wales. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide. Baker Tilly & Co Limited is authorised and regulated by the Financial Conduct Authority to conduct a range of investment business activities. This communication is designed for the information of readers. Whilst every effort has been made to ensure accuracy, information contained in this communication may not be comprehensive and recipients should not act upon it without seeking professional advice. Š 2014 Baker Tilly UK Group LLP, all rights reserved. 0429

ASKTHEEXPERTS

PROFESSIONAL LEGAL ADVICE WITH REAL LIFE UNDERSTANDING GABBS SOLICITORS IN HEREFORD, LEOMINSTER AND HAY ON WYE

GILES SCOTT

NANSI WEBB

QUESTION

QUESTION

I run my own business and worry about what would happen should I have an accident or be diagnosed with an illness. Who would look after my interests if I became incapacitated?

I have built up a very successful business over the last fifteen years and I want to pass it on to my children after my lifetime but I am concerned that it may leave them with inheritance tax problems. Is this the case?

ANSWER

ANSWER

If you have not appointed a person that you trust to act as your attorney, an application will need to be made to the Court of Protection in order for someone to be appointed as your Deputy. The application process for a Deputyship Order can take months and be costly. It is therefore advisable that you appoint, through a Lasting Power of Attorney, a person that you trust to look after and deal with your property and financial affairs should you become incapable of doing so yourself.

As you have owned your business for more than two years, provided that it is not a business of “wholly or mainly holding investments” (eg renting out commercial units), it should qualify for 100 percent business property relief from inheritance tax. Even if it were an investment business and did not qualify for business property relief, your children would have the option of paying any inheritance tax due on the net value of your business by ten equal instalments over ten years provided they did not sell the business during this time.

QUESTION I don’t think a Lasting Power of Attorney applies to me as all my business accounts and property are in the joint names of myself and my business partner.

Is this right?

ANSWER It is correct that your partner would be able to access the joint business accounts.

However your partner would not be able to sell the property held in your joint names. The legal position is that a minimum of two sellers are required to give a valid receipt for the proceeds of sale from jointly owned land or property. In practical terms, this means at least two people need to sign the Land Registry transfer to the buyers. A Lasting Power of Attorney over your property and affairs would remove the need for your partner to apply to the Court of Protection for an Order appointing a trustee to sign on your behalf.

QUESTION I was divorced many years ago and have grown-up children from that relationship.

Since then I have been living with my partner and we run a successful business together. My partner is concerned because I have not made a will. Surely as my ‘common-law’ wife, she would inherit everything anyway?

ANSWER Your partner is right to be concerned. If something happened to you, your assets (including your share of the business) would pass under the ‘intestacy rules’ which apply when you have no will. In your case, these rules would provide that your estate would go to your children. Co-habitees are not entitled to anything.

Your partner would have to make a claim against your estate to be financially provided for and her claim may be contested. If you make a will, you can ensure she is properly looked after and that your share of the business will pass to her.

Contact Gabbs Solicitors Wills, Probate, Tax and Trusts Department on

01432 353481 or 01568 616333 or email Giles on gscott@gabbs.biz or Nansi on nwebb@gabbs.biz www.gabbs.biz

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

THERE’S NO RIGHT OR WRONG WITH SCIENCE When was the last time you explored why and how everyday things happen? Well children from four Herefordshire & Worcestershire schools had a chance to do just that after a visit from ‘Lab in a Lorry’.

fundamental to much of the work done at Kingspan Insulation, whether it be developing the latest cutting edge products or providing technical support to contractors on the ground.

Kingspan Insulation partnered up with the Institute of Physics to get the 44ft lorry-lab to visit Wigmore, Lady Hawkins’, Earl Mortimer and Tenbury secondary schools earlier this year. With three distinct lab areas in the lorry, groups of up to six young people at a time took part in experiments delivered by volunteers.

Kingspan Insulation recently won a Herefordshire Diamond County Award, as they understand the importance of contributing to Herefordshire whether that is through employment, local sourcing, education programmes, road safety initiatives as well as the work of the Kingspan Insulation Community Trust.

A strong understanding of science and engineering is

www.kingspaninsulation.co.uk

Adrian Speller, Environmental Manager at Speller Metcalfe

Enjoying the subject of Science while experimenting in ‘Lab in a Lorry’ thanks to a partnership from Kingspan Insulation and the Institute of Physics.

LOCAL LAW FIRM TO LEAVE QUALITY SOLICITORS Local law firm, Gordon Lutton, which has offices in Hereford and Worcester, has today revealed that it is to leave the QualitySolicitors network.

The firm, which has been trading as QualitySolicitors Gordon Lutton, will revert to its former name Gordon Lutton Solicitors.

SPELLER METCALFE LEADS THE WAY IN SUSTAINABILITY A local Worcestershire building contractor has recently been awarded the accolade of delivering the highest scoring sustainable building in the world.

Speller Metcalfe, which is well known in the region for their award-winning sustainable projects, completed the highest ever ‘BREEAM Outstanding’ scheme on behalf of client Western Power Distribution for their work on an industrial depot in Lincolnshire.

BREEAM is an assessment method recognised world-wide for rating the sustainable value of non-domestic buildings, and the local construction company scored the highest mark ever recorded – 100.5%.

Adrian Speller, Environmental Manager at Speller Metcalfe said: “To reach over 100% seems somewhat impossible, but we worked extremely hard to deliver over and above what was required in each category.

We hope this scheme, our tenth for Western Power Distribution, will be an example to businesses in what they can do to reduce carbon emissions and building running costs while having a positive impact on the environment.” www.spellermetcalfe.com

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Managing Partner, Colin Gordon said: “We have benefited greatly from the wealth of expertise offered by the Quality Solicitors network, and its members, but now feel that it is time to focus on developing our own brand at a local level.

Being locally focussed means we can deliver to our clients in a way we know meets their local needs. We know they want client-centric service and expert legal advice, all delivered in a straight-forward way and tailored to each individual or business. We want to thank QualitySolicitors and wish them and their members every success in the future.” www.gordonlutton.co.uk Colin Gordon, Managing Partner

CREATING WEALTH THROUGH DESIGN AND TECHNOLOGY Around 100 science and technology students from Redditch got an insight into how to create wealth at Sci-Tech 2014. Pupils were able to talk to scientists, experience practical hands-on sessions, understand how science is used in industry and learn about career prospects.

The event, which took place at Redditch NEW College, featured guest presenter Martyn R Hale, owner of Bromsgrove-based HME Technology Ltd, a market leader in the manufacture of design and technology and science equipment in schools.

Mr Hale explained how small businesses contribute as a wealth creator by employing people, explaining that salaries earned empowered them to spend income to buy groceries and pay their mortgages, while all the time providing taxes to fund health and education, amongst other state funded services.

He also stressed the importance of qualifications – he had left school with virtually none but subsequently worked via night school to secure ‘O’ levels and explaining how company ‘on the job’ training courses gave him the necessary skills in salesmanship. www.hme-tech.com September/October 2014

BUSINESSNEWS

MINSTER ARE PROUD TO ANNOUNCE THEIR SAP BUSINESS ONE PARTNERSHIP

ALPHAQUADS SUCCESS LEADS TO EXPANSION Building on the success of recent years, leading digital (web) agency AlphaQuad have added an additional 1,500 square feet of office space to allow for the growth of their creative and development teams.

AlphaQuad has added top talent, bolstering it’s marketing team by welcoming three marketing executives and two marketing interns to cater for recent client wins and existing client expansion.

This move sees AlphaQuad continue its development as an integrated marketing agency, building on its core strength and provenance in digital (web) marketing.

The company now offers clients full service marketing including: design, brand and digital.

AlphaQuad’s excellence in marketing and customer satisfaction has also been recognised by them being finalists in not one but six categories at the ‘Recommended Agencies Register Digital Awards’ 2014 held in London’s Montcalm Hotel, Marble Arch. www.alphaquad.co.uk

Minster Micro Computers Limited, based in Kidderminster, have over 30 years’ experience supplying business solutions. Its customers range from charities and schools to manufacturing, construction, distribution and retail. Through further expansion, they have now added Business One to their portfolio of ERP business solutions.

With support from SAP and Minsters’ dedicated team, they are now ready to deliver exciting new technologies including SAP HANA®, SAP Cloud® and Mobility.

Designed specifically for SME’s, SAP Business One enables businesses to streamline processes, act on timely information and drive profitable growth.

To celebrate this partnership and to introduce their offerings to local companies, Minster are holding an event in September to give an insight into what Business One can offer as well as knowledge and advice from their experienced team.

To book your free place, please call 01562 68211 or register online at www.minstermicro.co.uk

GLOBAL RADIODATA COMMUNICATIONS LTD EXPANSIONS Global RadioData Communications Ltd (GRC) officially opened the doors to its brand new UAE Office last month.

On the 19th of May a team from the main Hereford office travelled to the sunny shores of the UAE to hold an exclusive launch party at the British Embassy in Dubai.

The team welcomed representatives from the security industry, the oil and gas sector and non-government organisations for a demonstration of the products and services that GRC Dubai has to offer.

The event marks a new chapter in GRC’s history as it expands into new markets and territories. Director of GRC Dubai, Kris Murphy said, “The launch of GRC Dubai marks the first step on the road to global growth and will strengthen existing relationships with customers and suppliers in the UAE as well as leading to new business ventures in the Middle-East.

Overall it has been a huge success.” www.grcltd.net

DRIVER HIRE CELEBRATES SUCCESSFUL FIRST YEAR OF TRADING It’s a case of zero to hero for Sue and Vance Parsons, Owners of specialist recruitment agency, Driver Hire (Hereford & Worcester). Twelve months ago they opened their doors for business and they’re now celebrating a highly successful first year’s trading.

Vance Parsons said: “We supply temporary and permanent drivers and other operatives to companies and organisations in the road transport and logistics industry, if they’re short of staff we’ll supply them with a suitable replacement. Transport and logistics is a 24/7 industry so we offer a round

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

the clock service. If my phone rings at 4.00am, unlike most people, I welcome it! The past year has been both busy and exciting. Sue and I are looking forward to taking our business to the next level.”

Driver Hire is a franchise business, so whilst they had a tried and tested formula to follow, when they set out a year ago they’d neither customers nor any drivers. But now business is booming, they’ve even taken on an apprentice who’s learning all about the recruitment business. www.driverhire.co.uk

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BUSINESSNEWS

PROOF OF CONCEPT GRANTS AVAILABLE NOW The Proof of Concept programme, funded by the European Regional Development Fund, can help support SME’s to investigate, advance, commercialise and protect early stage innovative business ideas.

If your business has a new product or process then grants of up to £30,000 are available which can be used for: n Market Assessment n Intellectual Property Rights (IPR) Protection n Outline business planning n Prototyping n Marketing/events/demonstrations n New machinery - Hardware and Equipment

SME’s need to match fund at 50% of the value of the grant and grant funding agreements can be made soon after initial enquiries.

Find out more: Join Worcestershire.Business.Central. at a free event on 25 September 2014, 8 – 10 am at St Andrews Hotel, Droitwich. Call 0300 123 14 40 to book your place today or to discuss the programme in more detail or visit: www.business-central.co.uk/poc to find out more.

n Building works.

DE-STRESS AND RELAX: MINDFULNESS & STRESS MANAGEMENT FOR CHAMBER MEMBERS Are you one of those busy people who are rushed off your feet, scrambling around, constantly on the go, never feeling like everything is done, that there is never enough time in the day, feeling tired, exhausted, stressed out and fed up most of the time.

You may be asking- why is it so difficult to work out a way to be less stressed in a busy world. How can you get out of the constant doing and worry mode. The answer is mindfulness.

Mindfulness is now getting a lot of coverage for the simple reason that

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All your business needs.

All in one place.

For free business support and advice go to:

Six01

www.business-central.co.uk 0300 123 14 40 BD1

WORCESTERSHIRE WORKS WELL SUCCESS

61009 WBC Business Direction F.indd 1

Aston Colley of Unwind

scientific research has shown it can transform peoples lives. By helping people de-stress, relax and improve their sense of well-being.

The Mindfulness–Now programme is specifically designed for those that work in busy and stressful environments, is delivered as either group or 121 sessions.

Unwind is offering Chamber Members a free presentation on how Mindfulness can reduce stress. For more information contact Aston Colley on 01386 870893 or via aston@unwind.uk.com. www.unwind.uk.com/mindfulness

08/04/2013 11:23

Worcestershire Works Well is a free accreditation scheme designed to enable local businesses to improve the health and well-being of their work force.

There are three levels which businesses can be accredited to and to achieve accreditation a business should meet specific standards in nine areas including smoking and tobacco control, healthy eating and mental health and wellbeing.

Worcestershire Works Well held its first Malvern breakfast meeting at the Malvern Hills Science Park on Wednesday 9 July 2014. Local businesses were invited to sample a healthy breakfast and enjoy some networking time before hearing a presentation from Juliet Sparkes from Worcestershire Works Well, introducing the scheme. Guest speakers on the day were Natalie Rogers from Malvern Instruments and Nicola Whiting from Titania. The morning ended with a presentation to Kate Leese and Chris Nash of Worcestershire Health and Care NHS Trust who have recently achieved their Level 2 accreditation.

Herefordshire & Worcestershire Chamber of Commerce and other accredited businesses were also presented with

L-R - Robert Sproat, Herefordshire & Worcester Fire and Rescue, Dawn Hardman, Stephen Winwood and Abigail Robbins, Herefordshire and Worcestershire Chamber of Commerce, Angie Abrahams, Emma Morris, Di Trow and Dee Stead, Bromsgrove and District Housing Trust, Mike Ashton, Herefordshire and Worcestershire Chamber of Commerce, Ian Whiting and Shelley Gunnell, Titania

certificates at the Worcestershire Works Well bi-annual event held at Sixways Stadium on 22nd May 2014.

Titania and Worcester City Council each achieved a Level 1, and Herefordshire & Worcestershire Chamber of Commerce, Bromsgrove and District Housing Trust and Hereford and Worcester Fire Brigade achieved Level 2. E-response recruitment (Level 1) and Thomas Vale Construction (Level 2) were also both congratulated on their achievements. www.worcestershireworkswell.co.uk September/October 2014

INTERNATIONALTRADE

FOLLOW THE PASSPORT TO EXPORT JOURNEY WITH HEREFORDSHIRE BASED HERGEST DESIGNS In the next few editions of Business Direction we will be following the success of a Herefordshire business looking to expand their markets with the help of the UKTI Passport to Export programme.

Hergest Designs takes its name from the famous Herefordshire landmark Hergest Ridge, where their design studio is based and where the founder, Elinor Fielder, developed her passion for quintessentially British design.

They produce a unique collection of motoring themed handbags, silk accessories, tweed handbags, ties and blankets, leather motoring luggage and bespoke handmade briefcases. The handbags have been seen in company which includes Her Majesty The Queen when she was escorted at the Chelsea Flower Show.

Their products have also been featured in “Tatler” and

“Vogue”, as well as numerous television and radio programmes.

Now Hergest Designs seek to expand their markets into Japan with the help of the UKTI Passport to Export programme. Peter Willis, International Trade Advisor at Herefordshire and Worcestershire Chamber of Commerce, has been working closely with the company to develop an action plan, as well as offering practical support to help unlock their international trade potential.

If export accounts for less than 25% of your turnover, you too are eligible for the UKTI flagship service, Passport to Export. This is a 12 month programme of support that will help you identify, understand and make the most of your international business opportunities.

Elinor Fielder, Founder of Hergest Designs, said: “We have been working closely with our Herefordshire based UKTI consultant Peter Willis and his colleagues in the far East, who have proven to be an invaluable resource for us. So much so that within a few months we are now ready, and extremely proud, to be taking our British

made products to Japan in October, where we are hopeful of securing significant orders.”

Follow their export journey in the next edition of Business Direction... www.hergesthandmadehandbags.com

For more information on the Passport to Export programme contact international@hwchamber.co.uk or call 0845 641 1645

APRECO NAMED EXPORTER OF THE YEAR AT CHAMBER AWARDS Apreco are absolutely thrilled to win Herefordshire & Worcestershire Chamber of Commerce Exporter of the Year Award, 2014 sponsored by Malvern Instruments.

The award reinforces the talent, products and manufacturing capabilities that are in the UK. As the market leaders in innovation, design and engineered solutions for Air Pressure Stabilisers and Pressure Relief Vents, with large stocks held and the ability to engineer bespoke solutions for customer’s needs, they are able to offer both competitive lead times and excellent customer service that is unrivalled within the pressure relief market.

Apreco have developed their turnover by marketing products to specific agencies, employing distributors and utilising the support packages offered through UKTI and Chamber of Commerce. Employing this knowledge base

and by continually updating their website they have been able to approach countries using the correct media and generate leads for products; resulting in increased sales.

The company takes part in trade missions to potential export countries, attends international exhibitions allowing them to showcase their products and increase their presence in specific countries. This has increased the customer’s knowledge of Apreco and also their knowledge of cultural differences that need to be adhered to when doing business overseas.

Using the services offered through UKTI and Chamber of Commerce Apreco have been able to secure and establish a large presence overseas. Through their distributors they have been able to confidently create a positive reputation in countries usually not accessible

and therefore increase both new and repeat business.

Exports now make up 43% of their total sales which they aim to increase over the next 3 years.

Together with their ISO9001 &14001 accreditations they offer their customers a complete supported solution to their needs. Apreco are members of the Made in UK marque, Fire Industry Association, NFPA & IHeem. www.apreco.com

0845 641 1613 internationaltrade@hwchamber.co.uk Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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INTERNATIONALTRADE

PARTNERSHIP WILL OPEN UP NEW MARKETS IN EASTERN EUROPE A partnership with Belgrade-based Towers Net will open up Eastern European markets for cyber security company Deep-Secure.

The Worcestershire SME has joined forces with the Serbian company, which offers project management and consultancy services in telecommunications, IT, data and general security.

The two companies’ paths first crossed last year at a ground-breaking UKTI networking event in Vienna. That meeting and subsequent discussions led to Towers Net joining the Deep-Secure Partner Programme, which enables reseller partners to offer Deep-Secure’s highly successful products and technologies.

BUSINESS GROWTH SUMMIT: DOING BUSINESS IN DUBAI WOULD YOUR BUSINESS BENEFIT FROM:

OPPORTUNITIES FOR YOUR BUSINESS.

n identifying opportunities in a high growth market

Each of the seven emirates possess unique economic features, and the ability to attract foreign investment in various sectors. There is particularly strong opportunity for UK businesses in the following sectors:

n connecting with locally engaged business support organisations n meeting with a range of market specialists and UK Trade & Investment (UKTI) n making contact with like-minded businesses n tailored one-to-one meetings with business growth experts?

Join UKTI, Dubai FDI and The Links Group to make sure you are not missing out on a wealth of opportunity for your business within Dubai.

WHY DUBAI? Dubai has emerged as a leading regional commercial hub, with state-of-the-art infrastructure and a world class business environment. It has now become the logical place to do business and is seen as a gateway into the wider Middle East and the Persian Gulf region.

n n n n n n

renewable energy pharmaceutical education and industry knowledge technology financial services electronics and engineering

Towers Net founder and company Chairman Zoran Zivkovic said he made the decision to invest in the data and cyber security side of his business two years ago, seeing this as a vital growth area. He said: “We look forward to working closely with Deep-Secure. We are investing in training for our staff and are keen to deepen our expertise and knowledge of Deep-Secure’s products.”

Robin King, Deep-Secure’s CEO, said: “The Deep-Secure Partner Programme is designed to foster the teamwork essential for mutual success. It lets us work collaboratively with partners like Towers Net to target the right opportunities and build a clear competitive advantage in terms of niche skills and domain expertise.” www.deep-secure.com

UKTI West Midlands Tuesday, 23 September 2014 from 08:45 to 14:30 Birmingham, United Kingdom For further details contact: UKTI West Midlands info@uktiwm.co.uk

Humphrey Browning (left), Deep Secure’s European Account Manager, with Andrew Whitfield from UKTI

EXPORT DOCUMENTATION

Chamber Export Documentation Authentication prices frozen for 2014!

Chamber Members receive a 50% discount. Website: www.hwchamber.co.uk/exportdocumentation

UKTI Herefordshire & Worcestershire 020

September/October 2014

INTERNATIONALTRADE

EXPORT WEEK 2014: NEW HORIZONS - NO LIMITS UK Trade & Investment will be holding its 6th Export Week during the week of 10-14 November. Across the week there will be a varied series of events all over the UK, aimed at businesses to either start their export journey or increase their international business.

In the West Midlands, events will enable companies to hear from those who have already “been there and done that” and, contrary to what you might think, will be actively encouraging new exporters to join them in increasing the UK’s exports.

EVENTS WILL INCLUDE:

hiring the right people for the right jobs to grow your business.

EXPLORE EXPORT 2014: ICC BIRMINGHAM If you are looking to Strengthen your overseas sales, Understand new markets, Overcome trade barriers and Identify business opportunities, ExploreExport at The ICC is the must attend event of the year; offering the chance to explore valuable new business opportunities across the world and arrange face-to-face meetings with more than 120 UKTI commercial experts, from over 60 overseas markets

MID-SIZED BUSINESS EVENT – BY INVITATION ONLY WOMEN-LED BUSINESS: EXPAND YOUR HORIZONS To launch Export Week 2014, UK Trade & Investment (UKTI) and UK Export Finance (UKEF) will join forces to deliver a high-profile, invitation only mid-sized business (MSB) focused event for the senior management of businesses with a turnover of £25 million+.

The event will give women in business, whether already exporting or just thinking about it, the opportunity to hear how local, women-led companies have succeeded internationally and inspire attendees to look beyond the UK for business.

Evidence shows that exporters are more profitable with UKTI’s help and on average mid-sized businesses can increase their sales by £1.8 million

Following a welcome from Margot James MP, current exporters Balance Me, Phoenix Calibration & Services Ltd and The Little Coffee Bag Company will share their export experiences and how they overcame common pitfalls and setbacks. There will also be a live link with the British Consulate-General in New York

MINT: THE NEXT POWERHOUSES - MEXICO, INDONESIA, NIGERIA AND TURKEY This event will incorporate seminars, networking opportunities, one-to-one meetings and a mini exhibition to maximise the value to attendees in understanding the potential in these emerging markets.

ACCA BUSINESS GROWTH SUMMIT Come and hear keynote speaker Bev James, bestselling author, Millionaires’ Mentor and CEO, The Coaching Academy discussing DISC personality profiling and

More information and booking details on all these events can be found at www.exportweek.ukti.gov.uk UKTI’s International Trade Team is based at the Hereford and Worcester Chamber of Commerce, where experienced International Trade Advisers can offer impartial support and guidance to companies of all sizes on how to increase sales through overseas business. For a confidential discussion, please call 0845 641 1613

Export Week Grow Your Business One week of seminars, workshops and market briefings to provide practical advice on doing business overseas.

Elite Antennas is Britain’s only specialist metal spinner, manufacturing spun aluminium communication antennas for the satellite communication, research, meteorology, and defence markets. The number of clients seeking bespoke products in the manufacturer UK is limited, making Niche wins the international market critical for growth. Chief Engineer vital international contracts Alastair Holliday sees exporting as a way to through UKTI “reduce the risksupported from a solely UK market”. tradeshows UK Trade & Investment (UKTI) support has seen Elite Antennas reach South Korea and Taiwan, with Europe and the Middle East now major markets.

Attending tradeshows is key for UK companies looking to target overseas markets. A tradeshow can be an extremely effective way to gauge how successful a product will be in a particular country and to win new isorders.

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Charmaine Holliday credits for enabling

Niche manufacturer wins vital international contracts through UKTI supported tradeshows

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www.elite-antennas.com T:+44 (0) 1568 612050

E: sales@elite-antennas.com www.elite-antennas.com

Elite Antennas Ltd Leominster, Herefordshire T:+44 (0) 1568 612050 E: sales@elite-antennas.com www.elite-antennas.com

10-14 November 2014 For a full list of events during the week visit www.exportweek.ukti.gov.uk

0845 641 1613 internationaltrade@hwchamber.co.uk Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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be aten

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OPEN FOR BUSINESS

R.J. Francis & Co Accountants for where your business is now... and is heading

R J Francis & Co was formed by Robin Francis in 1984 and we provide accountancy and taxation services to a wide range of clients throughout Herefordshire, also with clients in Shropshire, the West Midlands and South Wales.

We have established a reputation for our friendly and professional approach. Our very experienced management are supported by knowledgeable trained staff that are extremely conscientious in looking to meet the needs of our clients.

We provide the services you need with a friendly team you can rely on.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

Tel: 01432 266630 admin@rjfrancis.co.uk | www.rjfrancis.co.uk Franklin House, Commercial Road, Hereford, HR1 2AZ

Our Services: n Accountancy n Taxation n Audit & Assurance n Payroll n Business Consultancy & Management Accounts n VAT & Book-Keeping n Company Secretatial n Start-up Advice

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ADVERTORIALFEATURE

MAKING THINGS HAPPEN WITH CARRIBER SOLUTIONS We caught up with Adam Roberts, the founder of Carriber Solutions, to see what he can offer small and medium-sized businesses in Hereford and Worcester.

TELL US ABOUT YOURSELF AND CARRIBER SOLUTIONS Carriber Solutions was set up two years ago with the aim of providing bespoke advice and on-site safety management to the events industry.

Prior to creating the company, I had a long career within theatre and live events, including doing the lighting and rigging for large concerts and festivals. This has given me a unique perspective on how to innovatively solve problems for clients I take safety very seriously but I do get frustrated when you hear Health and Safety used as a reason for something not happening. It is about lowering and managing risk to staff and the public.

The media tend to perpetuate this idea of ’Health and Safety gone mad’ when, in fact, my position is all about coming up with innovative solutions to make things happen.

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Our job is to minimise the risk and come up with inventive and pragmatic ways to make sure that events can go ahead, within budget and protecting the artistic vision.

I am keen to use my expertise built up over the years to help small and medium sized businesses in the Hereford and Worcester area with their Health and Safety needs to make sure they are compliant.

WHAT DOES YOUR BUSINESS DO?

They may be sitting there not knowing how to move forward and that Health and Safety legislation is hindering their vision; it just needs someone like us to come up with a solution and reassurance that they are doing it right.

From the largest event to the smallest, we provide a bespoke Site Management and Health and Safety service.

Our team cover all aspects of event safety including risk assessments, emergency planning, liaison with councils and emergency services, auditing suppliers, CDM and managing contractors. All of our work is designed to create a safe and well managed event for crew and public.

Due to the diverse nature of the industry, we have a very broad knowledge of Health and Safety and the components which go to make a successful show, all of which have been developed to fulfil our clients’ requirements.

From this I believe our innovative knowledge can be transferred to SMEs to meet their legal obligations and create a positive working environment.

The H&S process is a useful auditing tool and, if part of the organisation’s culture, can bring real cost benefits rather than perceived as a necessary evil like VAT

WHAT HAVE BEEN YOUR MOST EXCITING PROJECTS? Since the company was founded we have been involved in a number of high profile events including The Coronation Festival at Buckingham Palace in 2013.

That was a challenge because everyone expected a good show but we also had to keep the gardens immaculate - and our client was the Queen! In the end, the event went well and 70,000 people attended it.

We also work at The Farnborough Airshow, which announced $200bn of trade contracts and attracted 75,000 during the public weekend in 2014.

WHAT DO YOU LOVE ABOUT YOUR JOB? I love the way each job is different. I love helping things happen which people thought would not be able to go ahead. I love helping clients to push the envelope.

September/October 2014

Carriber Solutions Pragmatic Health and Safety Advice We can provide innovative solutions to your challenges - transferring knowledge and experience from the events sector to tailor to your specific industry needs.

However large or small your company we can provide a bespoke service to improve your workplace safety performance From consultancy to audits to specialist advice and solutions please contact us on:

adam@carribersolutions.co.uk | www.carribersolutions.com

Administration of Estates 10% saving for Herefordshire & Worcestershire Chamber of Commerce members.

Integrity & Expertise www.thursfields.co.uk Wills & Estates Department 01905 730 450 Terms & Conditions Apply.

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September/October 2014

ADVERTORIALFEATURE

BLUE PRINT, PRIMROSE HOSPICE AND THE ÂŁ100,000 BIG APPEAL! Primrose Hospice need ÂŁ1.6 million annually to provide FREE care, advice and support to patients and their families in North East Worcestershire.

A fraction (20%) comes from the NHS meaning donations and fundraising are vital. An important part of their strategy is Direct Mail and therefore of paramount importance is that Primrose get best value. Blue Print during the tender for the Big Appeal campaign addressed the following criteria; Cost Various formats were proposed and priced. Quotes detailed costs attributed; Data, Production and Post.

Invoice was to match estimate exactly.

Experience and how this would aid delivery of the campaign.

Contract Delivery covering; n Creative; Ensuring balance between creativity, cost of production and Royal Mail specifications. n Data Processing; Data audited for; Quality of address, Address re-directions, Duplicates, Gone-aways & Deceased. n Production Management: Schedule was agreed and monitored. Proofs, samples were provided at all stages. n Postal Management. How to ensure best possible cost of post and that the pack met HMRC guidelines to reduce VAT.

Primrose account team at Blue Print; Phil Morris (left) and Anthony Drew.

Blue Print operate from Holt Heath, Worcestershire. For more information contact Anthony Drew (anthony@blueprintdirectmail.co.uk) or if you would like to contribute to the Primrose Hospice contact info@primrosehospice.org

FBurn-11-8-14:Layout 1 11/08/2014 09:05 Page 1

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BUSINESSNEWS

NEXUS CREATIVE

FEATURE

YOUR

MARKETING

PARTNER t FAQs Q. What is Nexus Creative?

A. A marketing communications and business

development agency.

Q. What does that mean in practice?

A. We help our clients in the competition for customers’

attention and improve their chances of succeeding in the marketplace.

Q. What does that usually achieve?

A. It depends on the objectives or targets that our

clients have. It could be a better defined brand profile, increased footfall, more members, increased turnover, enhanced profitability or engaging with a new market or market-sector.

Q. How do you do that?

A. For some clients, by just tackling one project, such

as a new e-commerce or CRM-linked website, rebranding or producing new sales material. For others we develop a strategic plan, working with them to integrate a whole range of tactical marketing solutions to achieve their goals.

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Q. Isn’t that just ‘smoke and mirrors’ with no quantifiable end result, what we need is sales!

A. Most organisations need a flow of both new customers and ongoing business from existing customers to grow and prosper. We live in a culture where potential customers are highly ‘savvy’ and don’t have time to waste when considering a supplier or product. Keeping your name in front of those potential clients and letting them know how well you meet their requirements is vital to gaining a sale. Also, agreeing with you in advance what success will look like, and how it will be measured, will allow us to quantify our achievements together.

Q. But we think our industry is different, are you sure it will work in this sector?

A.

Many businesses think their challenges and specialisms are unique, but we find that many of the challenges are similar. In twenty years of ‘doing what we do’ we have serviced almost 3000 clients in virtually every sector: hospitality, the arts, cultural tourism, accountancy, social housing, governmental departments and manufacturing. How we mix the marketing ‘medicine’ and how long we apply the ‘treatment’ will vary, but it has been proven to work for most ‘patients’.

Why not get a free diagnosis?

September/October 2014

client NEWS

all aboard!

Severn Valley Railway Networking Event

I

t was a beautiful morning, with a clear blue sky and the sun shining on the gleaming steam engines and carriages at Severn Valley, as the Nexus Creative team and invited guests strolled along the platform and climbed aboard the Observation Car. For this special networking event, we were travelling in style, taking a tipple and buffet lunch on the way. It was a perfect day, with clients chatting to each other, enjoying the glorious Worcestershire countryside as we steamed along. At Bridgnorth, we alighted to see the SVR engineering department and some of the amazing restoration projects they have underway, along with an impressive new-build locomotive. Then back to the comfy chairs for pudding and the return journey. This has to be the best way to do business development...

Marketing – The Next Generation The Nexus Creative sponsorship of an award at Worcester University has produced its first winner. Dina Tomas, a student at the Worcester campus, has recently been awarded the Nexus Creative Prize for Outstanding Performance in Marketing, Advertising and Public Relations. We would like to offer Dina our congratulations and best wishes for the future.

AMCO Services International – thirty years in the driving seat and still in pole position AMCO is celebrating its 30th Anniversary.

With its background in Formula 1 motor-sport logistics, AMCO has successfully supplied logistics services to automotive and aerospace sectors and the MOD for the last thirty years. Growing year on year, its vehicles are now a familiar sight on our roads, with their distinctive black and red livery. The company continues to develop its services, including procurement through its Chinese Hub, and an integrated packaging service.

HAPPY BIRTHDAY AMCO! www.amcoservices.co.uk Fairburn Heating Solutions – helping businesses to cut waste Supplying maintenance service and new installations to a wide variety of businesses, including well-known automotive manufacturers, Fairburn Heating Solutions have launched a campaign to help businesses to reduce their heating bills by offering a free system audit during September and October.

“We hate to see energy and money being wasted,” says Operations Director, Craig Carr. “We can help reduce overheads by servicing or upgrading heating systems in all commercial premises, including offices, factories and warehouses.”

For your free audit, call Craig on 01886 887709, or visit www.fairburnheatingsolutions.co.uk

t h e NEX US MAR KETI NG TEAM

BUSINESSNEWS

Colin Foxall Commercial Director

Nigel Harte Managing Director

Robin Dallaway Account Director

Alan Burton Business Development Director

The Best Western Stone Manor Hotel With its picturesque setting and elegant charm, the beautiful Stone Manor Hotel at Stone, near Kidderminster, is already popular with couples planning their weddings. The venue is just about to launch a sparky new campaign to promote its weddings service, which provides memorable, well-organised, unique events. Thinking of getting hitched?

Then watch out for the new wedding brochure and video on its way soon. www.stonemanorhotel.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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BIGINTERVIEW

NEW UK TRADE CHIEF SETS HIS SIGHTS ON £1 TRILLION EXPORT TARGET THROUGH COLLABORATION Herefordshire and Worcestershire exporters are to see an increased emphasis on collaboration across government and the private sector with the recent appointment of Dominic Jermey as Chief Executive of UK Trade & Investment (UKTI), the government department that helps UK-based companies succeed in the global economy.

Dominic is aware of the scale of the challenge facing UK exporters if they are to attain the Government’s ambitious target of doubling both exports and foreign direct investment (FDI) by 2020, the former to £1 trillion and the latter to £1.5 trillion.

Dominic said: “This will be no mean feat. Getting there will need the energy and creativity of all of us. It will need different ways of working between ourselves and our partners. I want everyone - government, business institutions and the media working together to get the message out about the benefits of exporting and working together to get companies to do it.”

The West Midlands region continues to be the top region for overseas growth. HMRC export figures released in June show the West Midlands as having the highest year-on-year percentage increase in exports of goods in the UK. Annual exports in the region are up from £23.3 billion to £27.8 billion, which is a 19.2 per cent increase compared to last year’s figures.

“There is no doubt that many companies in the West Midlands are doing phenomenally well. Large businesses which are already exporting not only inspire their peers but also develop a strong supply chain to further boost capabilities in their industry, as well as investing in research and development, which ensures our innovation is world class. As well as the region’s big hitters, there are hundreds of smaller and mid-sized sized firms also competing and winning business overseas.”

There are many outstanding examples of Chamber members of all sizes that have taken the leap and found new markets overseas. From household names such as Tyrrells Crisps in Hereford and Westons Cider in Ledbury to great manufacturing firms such as Southco and Egbert Taylor in Worcestershire, even smaller, newer success stories such as cloud-based address management service provider Postcode Anywhere of Worcester.

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At the same time, Dominic knows the job of rebalancing the economy towards sustainable export-led growth is by no means complete: “There is still more to do.

We already know, for example, that only 17% of UK mid-sized businesses generate revenues outside of the EU, compared to 25% in Germany and 30% in Italy.

This is a huge opportunity for the UK. Our business and trade organisations, like the Chambers of Commerce, Confederation of British Industry (CBI) and Institute of Directors (IoD) recognise the need to create stronger networks to rival those established by the French and Germans. They also recognise the significance of exporting to the future prosperity of their members and are putting exporting at the heart of their strategies to help boost support for British business.

advice and practical support to ensure firms export safely and get paid.

“If you find the support you need is not there, then speak to UKTI, we want to know where the barriers are and to help you overcome them. A great way to get started is to come along to the ‘Explore Export’ event during Export Week, taking place on 12 November in Birmingham. ‘Explore Export’ brings more than 120 UKTI trade specialists from British Embassies and High Commissions from 75 countries to share their expertise in a series of one-to-one meetings with companies.

Come along and ‘walk the world’ in a single day.” www.exploreexport.ukti.gov.uk www.gov.uk/ukti

“UKTI has enormous influence because of the impact a government can have in terms of opening doors that won’t be available to business on it’s own. The British Chambers of Commerce and UKTI are working together to create an international business network, providing practical business to business support for exporters in around 41 countries. We are also working with the CBI to engage more effectively with mid-sized businesses and have a regular dialogue with the IoD to understand how we can best support companies to grow. We are deepening our links with banks, accountants, lawyers and all other organisations that touch companies to ensure the export message is communicated, and of course to ensure companies get the support they need to internationalise.”

Dominic believes that many more firms in Herefordshire and Worcestershire could be growing through exports, despite acknowledging that unexplored overseas markets can be intimidating for local businesses: “UKTI recognises that for many businesses exporting can be a daunting prospect. Concerns about unfamiliar red tape, different business customs and language are all common barriers to exporting.

“However, with the help of the local team of experienced International Trade Advisers based at Herefordshire and Worcestershire Chamber of Commerce, companies can overcome many of these barriers, choose the right market for their product, visit the market and win the business!” £21.7 billion of business has been won as a result of UKTI assistance last year, supporting over 40,000 UK companies. Dominic also speaks highly of the support available to exporters from the region’s private sector:

I want everyone - government, business institutions and the media working together to get the message out about the benefits of exporting and working together to get companies to do it.

“There is world class help from banks, lawyers, accountancy firms and logistics companies. They are ideally placed to provide access to finance, high quality

September/October 2014

BIGINTERVIEW

DOMONIC JERMEY Chief Executive of UK Trade & Investment (UKTI)

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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COVERFEATURE

THE BARCLAYS PREMIER LEAGUE - THE UK’S BIGGEST EXPORT? Football fans have been treated to an almost unending stream of entertainment this summer.

Only a month after Germany beat Argentina 1-0 after extra time to win the 2014 World Cup in Brazil, what promises to be another thrilling Barclays Premier League season kicked off.

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Football is no longer just about fun and games, though; these days, it’s big business. In fact, the Barclays Premier League is arguably one of the UK’s biggest exports.

Almost £4 billion will be earned by Premier League clubs from 2013-2016 thanks to overseas TV rights, with the money evenly distributed between the 20 teams. As a result, each club will get £65 million per season.

important exports. The pull of Premier League football attracts almost a million tourists to the country every year according to a 2012 Visit Britain study, which also found that the average spend of a football tourist£785- is £200 higher than an ordinary tourist.

However, it’s not just big overseas TV deals that secure the Premier League’s status as one of the UK’s most

Premier League Chief Executive Richard Scudamore argues, with some justification, that the Premier

This begs the question, where does the Premier League’s exporting success come from?

September/October 2014

COVERFEATURE Bromwich Albion. The Baggies headed stateside for the second time in four years, winning two friendlies against USL Pro side Sacramento Republic 1-0 and 3-1 respectively as part of their eleven day training trip.

Rich Preece, UK VP & Managing Director (Intuit QuickBooks) & Mark Jenkins Chief Exec WBA

Adrian Wright, Sales & Marketing Director from Albion, commented on the commercial importance of overseas markets to the Premier League side: “Using the platform of global exposure from the Premier League is vitally important to the club’s future. We have been working hard to try and appeal to audiences from various parts of the world by making visits to these countries and endeavouring to agree commercial or sport related initiatives. The best example of our export appeal is the relationship we have secured with Intuit QuickBooks, a 22 billion dollar organisation from the Silicon Valley.

They have become our Principal Sponsor for the coming season and are looking to use the sponsorship as a vehicle to enhance their brand awareness globally.”

West Brom’s global appeal and aspirations remain rooted in a local base, however, and they are committed to developing and growing their football development programmes, which are run by the club’s charitable arm The Albion Foundation, in the Worcestershire region.

League’s global appeal is due to the value of their product. Seen as the most exciting League in the world, the Premier League’s unique selling point is the fact that, on any given day, any team can beat anyone else.

For example, last September West Bromwich Albion won at Old Trafford for the first time in 36 years, beating Manchester United thanks to goals from Morgan Amalfitano and Saido Berahino.

Another key factor in explaining the global appeal of the English game is English’s status as a global language.

Spoken as the official language in over 50 countries, the pervasiveness of the English language greatly increases the ease of marketing the Premier League to foreign football fans.

In addition, the Premier League carefully staggers kick-off times to maximise global TV audiences. It may be a marketing tactic bemoaned by traditionalists, but

it’s an essential part of the Premier League’s strategy to target its next big market; America.

This was the summer that the US fell in love with the game they call ‘soccer’. The national side impressed in Brazil, reaching the last 16 of the World Cup, where they fell to a 2-1 defeat in a thrilling contest with Belgium.

Moreover, with big names like David Villa and Frank Lampard moving to play in the States, the game’s popularity over the pond is growing rapidly, and Premier League clubs are aiming to get a slice of that lucrative American pie. Almost half of the Premier League’s teams went on tour to America this summer in order to not only prepare their players for the upcoming season, but also raise their profile in the Premier League’s next big overseas market.

Among those were Chamber patron members West

The Foundation, renowned for its sporting and educational schemes in the Sandwell, Dudley and North Birmingham areas, has recently appointed two new coaches, Luke Shuttleworth and Tim Dudding, to help existing Worcestershire co-ordinator Rich Holmes further establish its blossoming work in the county.

Rich has been instrumental in building an excellent relationship with fellow Chamber patron the University of Worcester, where the Foundation stages holiday camp programmes and player development centres, working with students like Luke and Tim to develop their coaching skills and experience.

The Foundation has also launched a second player development site at Chamber member Malvern College, using their excellent facilities to deliver holiday programmes.

For more information about Albion Foundation events in Worcestershire, visit: www.thealbionfoundation.co.uk

Alan Irvine is West Brom's new manager

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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CHAMBERTRAINING

WE ARE KEEN TO HEAR FROM YOU If you have any queries or suggestions about the training delivered by the Chamber of Commerce, we are always keen to hear from you so that we can make sure we offer our members the necessary exchange of information that is required to help businesses grow.

FEATURED COURSES AND SEPTEMBER OFFERS For all courses taking place in September, members will receive a generous 30% discount off the standard non member price on courses and non members will receive a 10% discount.

The prices quoted include the discount and the offer is

valid for any courses taking place in September 2014.

Please quote ‘SUMMER14’ when booking to secure your discount. This discount cannot be used in conjunction with any other offer.

All Chamber Training courses and bespoke solutions are delivered to the highest standards by professional trainers and our flexible approach makes us a first choice training provider.

Location: All courses begin at 9:30am and are held at Severn House, Prescott Drive, Warndon Business Park, Worcester, WR4 9NE All course prices include refreshments, lunch, course materials and certificates.

Herefordshire and Worcestershire Chamber of Commerce

*DON’T FORGET* We are an accredited GrowthAccelerator Training Provider.

Bookings: To book or enquire about a course please contact the Training team on 0845 641 1641 or email Training@hwchamber.co.uk

*Terms and Conditions: This can not be used in conjunction with any other offer. Courses must be booked by 31st August and cancellation within the two weeks prior to the first course start date is non refundable.

Bespoke Training Courses Courses take place at Severn House, Worcester and start at 9.30 am.

If there is a course that you are interested in that isn’t listed please contact the Training Team on 0845 641 1641 To book for any of these courses visit www.hwchamber.co.uk/businesstraining or call the Training Team on 0845 641 1641 or email training@hwchamber.co.uk 034

September/October 2014

CHAMBERBUSINESSTRAINING

If your business requires any type of training, coaching or consultancy then the Chamber Training Centre can help you. Please find below a list of courses for September to November 2014 Colour & Grey

SEPTEMBER COURSES

OCTOBER COURSES

NOVEMBER COURSES

Conducting Effective Team Appraisals 9 September 2014 £132+VAT Members / £170+VAT Non Members

PR & Marketing Series - Social Media Strategy Colour & White 1 October 2014 £80+VAT Members / £100+VAT Non Members

Advanced Microsoft Excel 2007 7 November 2014 £150+VAT Members / £188+VAT Non Members

Assertiveness and Confidence at Work 16 September 2014 £132+VAT Members / £170+VAT Non Members

Intermediate Microsoft Excel 3 October 2014 £150+VAT Members / £188+VAT Non Members

IOSH Working Safely 11 November 2014 £150+VAT Members / £188+VAT Non Members

PowerPoint for Presentations 26 September 2014 £132+VAT Members / £170+VAT Non Members

Managing People in the Team 7 October 2014 £150+VAT Members / £188+VAT Non Members

PR & Marketing Series - Raising Your Profile 12 November 2014 £80+VAT Members / £100+VAT Non Members

Employment Law Update - October 2014 8 October 2014 £150+VAT Members / £188+VAT Non Members

Role of the Team Leader 13 November 2014 £150+VAT Members / £188+VAT Non Members

IOSH Managing Safely (4 day) 14 October 2014 £495+VAT Members / £595+VAT Non Members

Finance Skills for Managers and Team Leaders 19 November 2014 £150+VAT Members / £188+VAT Non Members Managing Equality, Bullying & Harassment 26 November 2014 £147+VAT Members / £189+VAT Non Members Creating a Customer Care Culture 27 November 2014 £150+VAT Members / £188+VAT Non Members

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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ADVERTORIALFEATURE

5 TOP BENEFITS OF CLOUD COMPUTING FOR BUSINESSES FLEXIBILITY It can be difficult to predict how much bandwidth or storage you might need but cloud-based services are ideal for a flexible approach to IT. They can be altered at the touch of a button, from anywhere in the world, which means that your computer demand is met to suit your needs. Ultimately it’s all about having computer solutions that can adapt at the same speed as your business.

DISASTER RECOVERY IT brings with it a whole host of problems, which means that you have to have extensive disaster recovery plans in plan to ensure your business can continue to run should anything happen. The beauty of cloud computing is that providers take care of most issues and, even better, they do it faster. If the unthinkable should happen, you’re able to get back up and running as soon as possible, which means your business won’t suffer.

WORK FROM ANYWHERE We all want the ability to work on the go and cloud computing means that, as long as you have internet access, you can do just that! You can get hold of those

all-important emails and files no matter where you are so you’re always helping your business to grow. This flexibility can benefit the whole workforce too; whether it be work-life balance or general productivity, the cloud allows you to work in the most effective way.

Mike Kennedy

SECURITY Did you know that around 800,000 laptops are lost each year in airports alone? Imagine losing everything on your computer just like that! With cloud computing you can rest easy because your providers look after your files and stop people who shouldn’t getting access to them.

Sounds too easy? It really is!

ENVIRONMENTALLY FRIENDLY If you’re still not convinced, did you know that cloud computing is also environmentally friendly? Its flexible nature means that you’re only using the server space you need, which decreases your carbon footprint by using less energy through on-site servers. The agility of cloud computing means that your business is working as efficiently as possible, whilst also benefiting the environment in which you operate. You can have a whole system through a 12 watt powered desk top rather than a 240 watt one.

Be agile

Save money

Pay as you grow cloud based IT

Anywhere any device

0800 368 7373 cloudshepherd.co.uk

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September/October 2014

ADVERTORIALFEATURE

SUCCESSFUL PRACTICE IN MANAGING AND DEVELOPING PEOPLE Good people and performance management processes play an essential part in fostering employee engagement, motivating and empowering staff and raising morale.

Not only do these processes help to support people in achieving their personal development goals, but they also play a vital role in ensuring personal goals are linked to, and contributing to, the organisation’s strategy and hence the achievement of company-wide objectives. Development of individuals, aligned to team and organisational improvement, will result in a continuously evolving and improving business.

Performance management should no longer be seen as a once a year activity, but should be a continuous process ensuring people know the expectations that are required of them; the areas in which they are performing well, and the areas where they need to develop. Not only should tangible targets be set, but also behavioural targets – it’s important that employees understand not only what is expected of them, but the way in which they should achieve this.

The inclusion of behavioural measures is becoming a de-facto standard when developing performance management systems, and enhancing this by incorporating 360 degree feedback for employees can bring added benefits. Getting a rounded view of an employee by incorporating views from peers, direct reports and customers will aid evaluation and help identify areas for development, as well as fostering good practice, promoting good working relationships and significantly enhancing the outcomes from the overall process.

However, quite often the process itself can become bound up in bureaucracy, and is often unattractive to the individual. The result is an inefficient paper-shuffling exercise that can be both time-consuming, and resented, leading to poor completion rates and an inconsistency in approach.

Using specialised performance software can significantly aid people management by making the process not only simpler to follow but also by automating certain aspects – for example prompting by email when actions are required. The time and effort required in people management, and collation of the outputs, is greatly reduced. Data can be analysed effectively and efficiently and used to help develop both individuals, and the organisation, in a timely and responsive way.

Tracking both the process itself, and the results, become much easier. Having visual feedback, in the form of traffic lights and graphs, is extremely helpful in ensuring both a consistency in, and adherence to, process application. People management becomes

transparent across an organisation, a fairness of approach can be promoted and achieved, and the business will ultimately benefit.

register@clearviewbusiness.com or alternatively please contact Nicky directly on 01905 679810 or by email nicky.hawkins@clearviewbusiness.com.

If you would like to find out more, then come along to our breakfast meeting at 8am on the 15th October at Worcestershire County Cricket Ground. You can hear from a human resource expert on best practice for performance review processes, discover how one organisation implemented a 360 degree feedback process, and how a local SME transformed their approach to performance reviews. Let us know you’ll be there by emailing us at

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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HCA Business is the business services section of the College and exists to meet the training needs of local businesses Course available include: • • • • • • • •

n Something for everyone, specialities private parties

Digital Photography Photoshop Indesign Illustrator AutoCad Web Design Final Cut Pro Marketing Workshops

Training can be offered as part of the short course programme, on a one to one basis

n Traditional home cooked Meals and Snacks

or tailored to meet your company’s needs.

n Local Beers, Ciders, Fruit Juices & much more

For more information please visit

Tel: 01981 510324

or telephone 01432 845302

Email: info@blackmountainsfarmrestaurant.co.uk

Follow us on twitter @HCAbusiness

our website www.hca.ac.uk or contact us by email shortcourses@hca.ac.uk

www.blackmountainsfarmrestaurant.co.uk

Hereford College of Arts Folly Lane, Hereford HR1 1LT

Craswall, Hereford. HR2 0PH

www.hca.ac.uk @WhiteHaywood

/whitehaywood

Swainston Training and Phocle Farm Cookery School can offer City & Guilds qualifications or Corporate Team Building Days at the same venue.

Swainston Training is a City & Guilds Approved Centre based in Herefordshire, offering an extensive range of NPTC Certificate of Competence and City & Guilds Vocational Qualifications.

Our training courses are delivered and assessed to City & Guilds standards by friendly experienced people from industry either at our commercial training centre just off the M50 Ross-on-Wye or at any venue throughout the UK.

Phocle Farm Cookery School offers a wide range of cookery classes and/or qualifications including, Food Health and Hygiene courses for schools, private or corporate entertainment.

Forestry: Chainsaw operations, Wood Chipper, Brush Cutter Pesticides: PA1-PA12 Machinery: Forklift, Amenity, Tractors, Plant Health & Safety: Manual Handling, First Aid Our City & Guilds Vocational Education Programmes are from Entry 2 or Pre Entry if required to Level 3.

To learn more about our courses and for further information please go to: www.swainstontraining.co.uk or www.phoclefarmcookery.co.uk

ARE YOU IN NEED OF A CHECK UP?

Hewett Recruitment can provide your company with a ‘talent health check’ - working with you to ensure you have the right people in place as you grow. Whether it’s a Financial Wizard, IT Guru, HR Expert or a team of Assembly Operatives we will give your operation our expert care and support.

Let us ease your growing pains...book your free consultation with one of our qualified specialists.

WE ARE PROFESSIONALS IN TALENT INJECTION Contact our specialist Consultants

louise@hewett-recruitment.co.uk

01562 69090 or 01905 613413

www.hewett-recruitment.co.uk

Wyvern Wyvern Business Business Systems Systems are are changing... changing...

For over 25 years WBS have provided IT services to businesses across For over 25 years WBS have provided IT services to businesses across the 3 counties and beyond. Now due to expansion we’re changing. the 3 counties and beyond. Now due to expansion we’re changing.

Although the change is small, this is more than a rebrand. We’re excited Although the change is small, this is more than a rebrand. We’re excited about it and we’d like to introduce you to some of those changes and about it and we’d like to introduce you to some of those changes and how they can help your business grow. how they can help your business grow.

Worry WorryFree Free Fixed FixedFee Fee Support Support

Prices start from as Prices start from as little as £25 a month little as £25 a month

Business Telephony Business Telephony from £15 perfrom user per month £15 per user per month inclusive of calls inclusive of calls

We offer a wide range of managed services which enable us to monitor, protect We offer a wide range of managed services which enable us to monitor, protect and streamline your systems to ensure we deliver worry free, fixed fee, IT and streamline your systems to ensure we deliver worry free, fixed fee, IT support and hardware. Allowing you to concentrate on your business. support and hardware. Allowing you to concentrate on your business.

As a Microsoft Partner our highly qualified technicians are able to offer the most As a Microsoft Partner our highly qualified technicians are able to offer the most up to date advice to ensure you get the best out of your IT systems. up to date advice to ensure you get the best out of your IT systems.

We can offer solutions developed for the modern office including cloud We can offer solutions developed for the modern office including cloud computing, virtualisation, disaster recovery and custom application development. computing, virtualisation, disaster recovery and custom application development.

Whilst helping you to increase productivity and reduce costs.

Whilst helping you to increase productivity and reduce costs.

With a client base spread across many diverse markets such as retail, construction With a client base spread across many diverse markets such as retail, construction and legal services we feel we truly understand the needs of our clients and ensure and legal services we feel we truly understand the needs of our clients and ensure we deliver them the best solution at a competitive price. we deliver them the best solution at a competitive price.

The way people work, communicate and collaborate is undergoing profound The way people work, communicate and collaborate is undergoing profound change. It is all in the quest for raised business productivity and efficiency while change. It is all in the quest for raised business productivity and efficiency while at the same time reducing operational and IT costs. at the same time reducing operational and IT costs.

The Wyvern Connect team offer advice, planning, installation and support of all The Wyvern Connect team offer advice, planning, installation and support of all infrastructure and connectivity needs. This ranges from traditional CAT5 and infrastructure and connectivity needs. This ranges from traditional CAT5 and wireless solutions through to telephony solutions. wireless solutions through to telephony solutions.

Our fixed fee hosted solution has seen businesses reduce their phone bill Our fixed fee hosted solution has seen businesses reduce their phone bill by thousands of pounds per year! by thousands of pounds per year!

At AtWyvern Wyvernwe wewant wantto toput putan anend end to to the the phrase phrase “that’s “that’s not not our our problem”.

We want to be your one phone call and single bill problem”. We want to be your one phone call and single bill for for all your business technology needs.

Contact us today to see all your business technology needs. Contact us today to see how howwe wecan canhelp helpyour yourbusiness business grow. grow. wwww.wyvernbusiness.co.uk | 01432 271233 | team@wyvernbusiness.co.uk wwww.wyvernbusiness.co.uk | 01432 271233 | team@wyvernbusiness.co.uk 040

September/October 2014

0845 331 2728 You have your website now, but is it earning its keep?

If your website has low traffic problems then WSI may be able to assist. WSI Adaptive Search Engine Optimisation™ works with Google’s changes

Web Analytics services help you see the value and results of your marketing efforts.

Paid Advertising management services; Search, Display and Remarketing campaigns for instant traffic.

Website Content review and analysis ensure that your website contains the right information to attract potential clients.

www.WSInetMarketing.co.uk

hwcc@wsinetmarketing.co.uk

Wyche Innovation Centre, Walwyn Road, Upper Colwall, Malvern WR13 6PL

Giving your event that special ‘Edge’

01384 374922 | www.eventswiththeedge.co.uk | info@ewte.co.uk /eventswiththeedge

/eventswithedge

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

/events-with-the-edge

041

or call 024 7623 6245 / 07557 425498.

50%

Supports Midlands businesses to be more competitive and innovative in Europe. A range of services are available to help you: develop your business in new markets; source or license new technologies and access EU finance and EU Search Engine Optimisation funding. Email een-midlands@coventry.ac.uk (SEO) review or call 024 7623 6236.

DOES YOUR WEBSITE BRING YOU NEW CUSTOMERS?

GRANT FUNDED

Search Engine Optimisation (SEO)

Does your website bring you new customers? Offers grants of £2400 and up to 6 days

subsidised consultancy. Grants can help support a variety of sustainability issues to help cut costs, Would a 50%due funded one Engine to four day in (SEO) depth SEO If not it is probably to poor Search Optimisation improve resource efficiency including waste and analysis/assistance program with:energy use. www.ecobusinesswm.co.uk Email info@ecobusinesswm.co.uk or call a. What are your competitors doing online? n 1:1 review meeting 024 7615 8206.

b. Are you better or worse than them online?

c. DoAyou need a better online ranking? n digital strategy document

Offers 5 days fully-funded technical support to WM SMEs for the development of highly innovative serious games and mobile app concepts into proof-of-concept demos. www.sgs-lab.com email info@sgs-lab.com or call 024 7615 8204.

Intellectual Property Asset Management programme (IPAM) The programme is designed to raise awareness of the value of tangible and intangible intellectual assets within an organisation. The Intellectual Asset Management programme offers a free analysis of internal and external IP issues. SME and West Midlands eligibility required.

Contact ipr@coventry.ac.uk 02476 158206

SUPPORTING BUSINESSES

Coventry University Enterprises runs a number of general support projects covering areas such as energy and waste savings, new working practices, introducing new technologies, exporting and assessing and protecting Intellectual Property.

There are also more industry and sector specific initiativesfunded such as Metrology, A Pan-European project.

Its focus is to Offers 2 days of free advice to help your business helpFor andcompanies support to Traditional and Intelligent andtoElectricprovide Vehicles. lookingFood to toFood grow Production through new working practices and Producers. Eligible companies will benefit from a becollaborate more energy to efficient.

02476 158 206 develop innovations, new products, processesand and services,offerings there are suite of knowledge technology over www.smarterworkingwm.co.uk the course of the project. Contact Tess Lukehurst a range of grants available. smarterworking@coventry.ac.uk http://www.tradeitnetwork.eu/

d. Where to find & put the best keywords in your website.

n SEO assistance/help your business?

e. It’s about customers and visitors finding what they search for.

of £3000 £5000 to SMEs in rural For more information call us to Offers talkgrants about the- options Warwickshire who are developing an innovative Would a 50% funded two to four day in depth SEO analysis and available. product, process or service. assistance program with 1:1 meetings – a digital strategy docuwww.funding4innovation.co.uk, email ment and SEO assistance program help your business? funding4innovation@cad.coventry.ac.uk or call 07557 425500.

For more please for call…………….

We haveinformation been approved Growth Accelerator 50% of (up to £2000) for:n Marketing, attracting and keeping customers n Making the most of digital technology 13173-14 © Coventry University. All rights reserved.

Day guidance in the development of new products and processes. The program is delivered by a university consortium including Coventry. SME and West Midlands eligibility required. www.wlv.ac.uk/IPSS email mknight@cad.coventry.ac.uk or call 07974 984024 or 01902 321105.

There are a number of ways in which companies in the West Midlands region can obtain assistance to grow and develop their business.

50% grant funded Search Engine Optimisation If not it is probably due to poor(SEO) review

Solomans

metrology can improve their business. Metrology Reviews are undertaken by industry experts and can be followed up by grants of up to £10,000 to implement improvements and purchase equipment.

Email metrology@cad.coventry.ac.uk or call 024 7623 6326.

Provides grants to SMEs from £1,000 to £30,000 for exporting alongside free overseas business opportunities workshops and overseas visits to key export markets of Ireland, France and Germany.www.wmbusinessexport.co.uk, email wmint@cad.coventry.ac.uk or call 024 7623 6406.

email tlukehurst@cad.coventry.ac.uk The support given varies from project to project.

Some offer grants, some or call 02476 158206 or 07557 425799 subsidised consultancy and some free workshops or a combination thereof.

Business Innovation

City Deal offers grants apps, between £2,500 and Examples of support provided include development of mobile innovative £10,000 to SMEs based in the Coventry and ways of saving energy, cloud computing andWarwickshire the use ofLEP social business area.media These for grants can Grant funding to support companies in getting supportcompanies Proof of concept, development promotion and growth. From an eco perspective, haveproduct been assisted the most out of new and existing technology. and use of innovative solutions to improve Funding and support all things technology with building andwith process surveys to save energy improve material usage and businessand efficiency. related. www.tifwm.co.uk, Tel: 0797 4984128 waste disposal. email info@tifwm.co.uk or call 024 7615 8206.

Email: businessinnovation@cad.coventry.ac.uk

Support is generally available for Small to Medium Enterprises – organisations based in the region employing less than 250 people with a turnover of less than 50 million Euros. Other qualifying/ excluding factors may apply and are available on request.

For more information, please visit

Chris Salt | Mark Frascina 01684 562341 | 07813 322810 chris@solomans.co.uk | mark@solomans.co.uk | www.solomans.co.uk

www.coventry.ac.uk/business/supporting-your-business/

www.coventry.ac.uk/businessor email business@cad.coventry.ac.uk

ADVERT-88mmx120mm.indd 1

06/08/2014 11:09:12

A local company working across the UK and Europe The Total Event Company are providers of individual exhibition stands, vast shell scheme installations and many associated services including graphics, electrics, and furniture. We are always happy to help and advise - no question is a stupid question!

Email us at info@totalevent.co.uk or call 08454 810 881 Visit our website at www.totalevent.co.uk

042

September/October 2014

13173-14 © Coventry University. All rights reserved.

13173-14 © Coventry University. All rights reserved.

Coventry University. All rights reserved.

13173-14 © Coventry University. All rights reserved.

Coventry University. All rights 13173-14 reserved. © Coventry University. All rights reserved.

Business Business Support Support Guide Guide Business Support Guide Business Support Guide

Offers grants of £10,000 to West Midlands SMEs Offers fully funded support for West Midlands that are collaborating with other regional SMEs SMEs to integrate digital technologies into their Provides free support and advice on Innovation on the development of a new product, process business making their products or services Offers grants of £10,000 to West Midlands SMEsand R&D to SMEs that are looking to develop Offers fully funded support for West Midlands or service www.innovation-networks.co.uk, more visible. Our experts can assist with: needs internationally.

This can range from SMEs who that are collaborating with other regional SMEs SMEs to integrate digital technologies into their Provides free support and advice on Innovation email innovation@cad.coventry.ac.uk or call analysis, idea development and prototyping, intensive but have never exported on the development of a new product, process are R&D business making their products or services and R&D to SMEs that are looking to develop 024 7623 6391. usability gaming, virtualneeds and through to internationally experienced or service www.innovation-networks.co.uk, more testing visible. within Our experts canmobile, assist with: internationally.

This can range fromSMEs SMEswho who augmented forintensive specificbut innovation advice. email innovation@cad.coventry.ac.uk or call are looking analysis, environments. idea development and prototyping, are R&D have never exported www.touchdigital.eu www.wmbusinessexport.co.uk, 024 7623 6391. usability testing within gaming, mobile, virtual and through to internationally experienced SMEs who Web: Offers of £10,000 to West Midlands Electric Intelligent Offers fullysupport funded for support West Midlands Offersand grants of grants £10,000 to West Midlands SMEs SMEs info@touchdigital.eu emailare wmint@cad.coventry.ac.uk OffersEmail fully funded West for Midlands augmented environments. looking for specific innovation advice.

Offers Offers grants grants ofthat £10,000 of £10,000 to West to Midlands West Midlands SMEs SMEs Offers Offers fully funded fully funded support for West for Midlands West Midlands Vehicles Project are collaborating other SMEs regional SMEs SMEs to7615 integrate digitalsupport technologies freeand support and on Innovation that are collaborating with otherwith regional SMEsortocall integrate digital8207. technologies into their into their free support advice onadvice Innovation 024 orProvides call 024Provides 7623 6406.

Web: www.touchdigital.eu www.wmbusinessexport.co.uk, that are that collaborating are collaborating with other with regional other regional SMEs SMEs SMEs SMEs to integrate to integrate digital digital technologies technologies into their into their Provides Provides free support free support and advice and advice on Innovation on Innovation on the development a new product, business making their products or services and R&D to SMEs that are looking to develop on the development of a new of product, process process business making their products or services and R&D to SMEs that are looking to develop Electric andofIntelligent Electric and Intelligent Vehicles grants Email info@touchdigital.eu email wmint@cad.coventry.ac.uk on theon development the development a new of aproduct, new offers product, process process and business making making their products theircan products orneeds services or services R&D andinternationally. to R&D SMEs to SMEs thatThis are that looking are looking tofrom develop to develop orwww.innovation-networks.co.uk, service more visible.

Our experts assist with: needs can range SMEs who or service morebusiness visible.

Our experts can assist with: internationally.

This can range from SMEs who Vehicles Project www.innovation-networks.co.uk, of to £30,000 for innovation@cad.coventry.ac.uk West Midlands SMEs or to call or call or call 024 7615 8207. orinternationally. callare024 7623 6406. or up service oremail service www.innovation-networks.co.uk, www.innovation-networks.co.uk, email more visible. more visible.

Our experts Our experts can assist can assist with: needs with: needs internationally.

This can This range can range from SMEs fromexported SMEs who who analysis, idea development and prototyping, R&D intensive but have never innovation@cad.coventry.ac.uk analysis, idea development and prototyping, are R&D intensive but have never exported Provides fully funded 2 gaming, access expertise in7623 electric vehicle technologies 024 6391. email innovation@cad.coventry.ac.uk email innovation@cad.coventry.ac.uk or callor call are Electric and Intelligent Vehicles offers grants usability testing within mobile, virtual and through tobut internationally SMEs usability who analysis, 024 7623 6391. analysis, idea development idea development andvirtual prototyping, andand prototyping, R&D areto intensive R&D intensive have butnever haveexperienced never exported testing within gaming, mobile, through internationally experienced SMEsexported who or intelligent systems to help themSMEs with to augmented looking forinnovation specific innovation advice.

024 7623 024 7623 6391. of up6391. tovehicle £30,000 for West Midlands environments. are looking for specific advice. SMEs usability usability testingenvironments. testing within within gaming, gaming, mobile, mobile, virtual virtual and and through through toareinternationally to internationally experienced experienced SMEs who augmented who Provides fully funded 2 an innovative product development or totechnologies diversify Web: www.touchdigital.eu access expertise in electric vehicle www.touchdigital.eu www.wmbusinessexport.co.uk, augmented environments. environments. are looking are www.wmbusinessexport.co.uk, looking for specific for specific innovation innovation advice.advice. Web:augmented Electric and Intelligent Email info@touchdigital.eu email wmint@cad.coventry.ac.uk Electric and Intelligent into a or new market.

EmailWeb: info@touchdigital.eu email www.wmbusinessexport.co.uk, wmint@cad.coventry.ac.uk intelligent vehicle to help them with www.wmbusinessexport.co.uk, www.touchdigital.eu Web: www.touchdigital.eu Vehiclessystems Project Vehicles Project or 7615 call 024 7615 8207. or 7623 call 024 7623 6406. or callEmail 024 8207. or callwmint@cad.coventry.ac.uk 024 6406.

EmailElectric electric_intelligent@cad.coventry.ac.uk an innovative product development or to diversifyHelps Electric and Intelligent and Intelligent Email info@touchdigital.eu info@touchdigital.eu email email wmint@cad.coventry.ac.uk SME businesses to understand how Day guidance in the development of new Electric Intelligent Vehicles offers grants Vehicles Project Project Electric and Intelligent Vehicles offers grants or call 024 7623 6245 /and 07557 425498. into aVehicles new market. or call or 024 call 7615 024 8207.

7615 8207. or call or 024 call 7623 024 6406.

7623 6406. metrology can improve their business. Metrology of up to £30,000 for West Midlands products and processes. The program is of up electric_intelligent@cad.coventry.ac.uk to £30,000 for West Midlands SMEs to SMEs to Email Reviews are undertaken by industry experts and Helps SME businesses to understand how Electric Electric and Intelligent and Intelligent Vehicles Vehicles offers offers grants grants Provides fully funded Provides fully guidance funded 2 in the 2development access invehicle electric vehicle technologies access expertise in electric technologies delivered by a university consortium including Day of new or call 024 7623expertise 6245 / 07557 425498. metrology their business.

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Coventry. SME and West Midlands eligibility www.wlv.ac.uk/IPSS Emailproduct electric_intelligent@cad.coventry.ac.uk tometrology@cad.coventry.ac.uk implement improvements purchase Email electric_intelligent@cad.coventry.ac.uk Email an innovative an innovative product development development or to diversify or to diversify Helps SME businesses to and understand how required.

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Email metrology@cad.coventry.ac.uk business in new markets; source or license new Email metrology@cad.coventry.ac.uk Coventry.

SME and SMEWest and Asset Midlands West Midlands eligibility eligibility email mknight@cad.coventry.ac.uk mknight@cad.coventry.ac.uk Intellectual Property servicesand are access availableEU tofinance help you: develop programme is designed to raise awareness or 7623 callimprovements 024 7623 6326. implement improvements and purchase and purchase emailThe technologies and EU your toorimplement callto024 6326. or required. call 07974 or 984024 or 01902(IPAM) 321105. or callrequired.

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Grants can Email info@ecobusinesswm.co.uk orhelp call support www.sgs-lab.com A Pan-European funded project. Its focus is to Contact ipr@coventry.ac.uk ipr@coventry.ac.uk energy use. www.ecobusinesswm.co.uk to grow through working practices and business to a variety of sustainability to costs, help cut costs, Offers daysnew of free advice to help your Producers.

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02476 206 thesuite course of the project.

Contact Lukehurst Offers 2free days of free advice to158 help your business Offers days of advice to help your business of knowledge and technology offerings over provide and to support to Traditional Food provide help and help support Traditional Food OffersOffers grants grants ofEmail £2400 ofinfo@ecobusinesswm.co.uk £2400 and upand to 6updays to 6ordays Email info@ecobusinesswm.co.uk call or callsmarterworking@coventry.ac.uk www.smarterworkingwm.co.uk to grownew through new practices working practices http://www.tradeitnetwork.eu/ to grow through working and to and to the course of the project.

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Grant funding to support companies in getting and use of innovative solutions todevelopment improve business efficiency. or call 07557 425500. support Proof of concept, product Proof of product development or call or 02476 callconcept, 02476 158206 158206 or 07557 or 07557 425799 425799 and support with alltechnology. things technology. technologysupport related. www.tifwm.co.uk, the outand of new and existing the Funding most out most of new existing Tel:business 0797 4984128 and use ofefficiency. innovative solutions to improve and use of innovative solutions to improve OffersOffers grantsgrants of £3000 of £3000 - £5000 - £5000 to SMEs to SMEs in ruralin ruralemail related. www.tifwm.co.uk, Funding andwith support with all things technology info@tifwm.co.uk Funding and support all things technology Tel: 0797 efficiency.

4984128 business Email: businessinnovation@cad.coventry.ac.uk business efficiency.

Warwickshire Warwickshire who who developing are developing an innovative innovative orrelated.

Provides grants to are SMEs from £1,000 toan £30,000 related. email info@tifwm.co.uk Business Business Innovation Innovation call 024 7615 www.tifwm.co.uk, 8206. www.tifwm.co.uk, Tel: 0797 4984128 businessinnovation@cad.coventry.ac.uk Tel: 0797Email: 4984128 Provides grants tofree SMEs from £1,000 to £30,000 email product, product, process process or service. or service. for exporting alongside overseas business orinfo@tifwm.co.uk callemail 024info@tifwm.co.uk 7615 8206.

City Deal City offers Deal offers grants grants between between £2,500£2,500 and and Email: businessinnovation@cad.coventry.ac.uk Email: businessinnovation@cad.coventry.ac.uk Provides to SMEs from to £30,000 for exporting alongside overseas business Provides grants to grants SMEs from £1,000 to£1,000 £30,000 www.funding4innovation.co.uk, www.funding4innovation.co.uk, email email or 7615 call 024 7615 8206. opportunities workshops andfree overseas visits or call 024 8206. £10,000 £10,000 to SMEs to SMEs basedbased in the in Coventry the Coventry and and for exporting alongside free overseas business for exporting alongside freeand overseas business opportunities workshops overseas visits funding4innovation@cad.coventry.ac.uk to keyfunding4innovation@cad.coventry.ac.uk export markets of Ireland, France and Warwickshire Warwickshire LEP area.

LEP These area. These grantsgrants can can opportunities workshops and overseas visits opportunities workshops overseas visits Grant Grant funding funding to support to support companies companies in getting in getting support to key 07557 export markets Ireland, France and or callor 07557 call 425500.

425500.ofand Germany.www.wmbusinessexport.co.uk, support Proof of Proof concept, of concept, product product development development to key export of markets Ireland,and France andthe most to key export markets Ireland,ofFrance the out most of out newofand newexisting and existing technology. technology. and use Germany.www.wmbusinessexport.co.uk, email wmint@cad.coventry.ac.uk andofuse innovative of innovative solutions solutions to improve to improve Germany.www.wmbusinessexport.co.uk, Germany.www.wmbusinessexport.co.uk, wmint@cad.coventry.ac.uk Funding Funding and support and support with allwith things all things technology technology business or call email 024 6406. business efficiency. efficiency. email wmint@cad.coventry.ac.uk email7623 or call wmint@cad.coventry.ac.uk 024 7623 6406. related. related. www.tifwm.co.uk, www.tifwm.co.uk, or call 024 7623 6406.

Tel: 0797 Tel: 4984128 0797 4984128 or call 024 7623 6406. email info@tifwm.co.uk email info@tifwm.co.uk Email:Email: businessinnovation@cad.coventry.ac.uk businessinnovation@cad.coventry.ac.uk Provides Provides grantsgrants to SMEs to SMEs from £1,000 from £1,000 to £30,000 to £30,000 or callor 024 call7615 024 8206.

7615 8206. for exporting for exporting alongside alongside free overseas free overseas business business opportunities opportunities workshops workshops and overseas and overseas visits visits to keyto export key export markets markets of Ireland, of Ireland, FranceFrance and and Germany.www.wmbusinessexport.co.uk, Germany.www.wmbusinessexport.co.uk, Business Direction published by Herefordshire and Worcestershire Chamber of Commerce 043 email wmint@cad.coventry.ac.uk email wmint@cad.coventry.ac.uk or callor 024 call7623 024 6406.

7623 6406.

www.coventry.ac.uk/business www.coventry.ac.uk/business www.coventry.ac.uk/business www.coventry.ac.uk/business

COMMERCIAL PROPERTY

GJS DILLON PREDICTS INCREASED WAREHOUSE & INDUSTRIAL PROPERTY DEMAND THROUGHOUT THE COUNTY Local Knowledge, Regional Coverage l

SALES

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LETTINGS

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ACQUISITIONS

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MANAGEMENT

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DILAPIDATIONS

l

RENT REVIEWS

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INVESTMENT ADVICE

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VALUATIONS

Worcester Office: 01905 28684 Bromsgrove Office: 01527 872525 For a full list of properties go to

Contact John Dillon, Bill Fellows or Philip Jones

www.gjsdillon.co.uk

The commercial property market in Worcestershire will be driven by improvements in industrial and distribution markets for the remainder of 2014 and into 2015 according to Local Knowledge, optimistic forecasts by leading Midland independent property consultancy GJS Dillon.

Regional Coverage

The strengthening warehouse and industrial markets will be backed up by significant improvements in the market for office space as the economy● cements SALES its recovery and key indicators are positive. ●

LETTINGS

John Dillon, director of GJS Dillon said the County saw an increase in demand for ● ACQUISITIONS industrial and good quality office space in the first half of 2014, following on from an improving market at the back end of 2013. He said there●were even signs that the MANAGEMENT speculative developer could be returning to the market.

“We are certainly seeing a continuing up-lift in the warehouseRENT and REVIEWS industrial markets as manufacturing firms seek new premises and distribution firms continue to recognise ● INVESTMENT ADVICE the demographic benefits of the M5 and A38 corridors. Industrial and distribution property ● VALUATIONS offers good opportunities for landlords and investors,” he said. ●

He added, “All commercial property sectors felt the impact of difficult market conditions during the recession, with a tightening of funding and a lack of investor confidence.

However we are now witnessing a steady take-up of available space and average prices are increasing.”

Freehold sales of industrial space have continued the healthy trend we saw towards the end of last year. There have also been a steady flow of industrial sale and letting deals in the county. At GJS Dillon we have transacted large warehouse units in Bromsgrove, Worcester Office: Droitwich and Worcester, whilst the markets in Kidderminster and Redditch 01905 28684have also demonstrated healthy activity and some significant lettings.”

Bromsgrove Office:

GJS Dillon LLP, with offices in Worcester and Bromsgrove, offers a full range of 01527 872525 commercial consultancy servicesgo throughout Worcestershire and surrounding Forproperty a full list of properties to areas, and along the M5 and A38 corridors. www.gjsdillon.co.uk

To Let Let To

s .EW 2EFURBISHED )NDUSTRIAL 5NITS New & Refurbished Industrial Units s 0LEASANT AND #ONVENIENT ,OCATION l Pleasant and Convenient Location l

Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY enquiries@wildenestates.co.uk Wilden Industrial Estates Wilden lane, Stourport-on-Severn DY13 9JY www.wildenestates.co.uk enquiries@wildenestates.co.uk

www.wildenestates.co.uk 044

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

&OR ENQUIRIES PLEASE CALL THE %STATE /Fl CE

01299 822731 01299 822731

For enquiries please call the Estate Office:

September/October 2014

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One-stop solution for creative, marketing, media, digital and print

modus 54 Foregate Street WR1 1DX T: 01905 731529 www.moduscreative.co.uk

E: john@moduscreative.co.uk

moduscreative

Founded in 2006 Modus Creative is a full service creative agency in the centre of Worcester, offering design and marketing, and incorporating digital and print marketing via our sister companies, Modus Print and Modus Digital.

@modus_creative understood by the end user, and to achieve this, we will research, plan, review, construct and roll out a solution to maximise impact.

By operating across three individual disciplines, we are able to focus our creative thinking in each specialist area, as well as being able to pool our resources to tackle challenges that other creative or marketing agencies could not handle in-house.

Our 21-strong team is fun, committed and talented, with the experience and skills to provide exactly what you need, whether you are a one-man band, SME or multi-national blue chip. We’re always happy to put on a brew, grab a seat on the couch and talk through exactly how we can help your business, whatever your requirements.

More than just a design agency, we want to ensure that the message isn’t simply delivered but is

So, our message is simple: give us a call, pop in and let’s talk things through…

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

digital

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CONFERENCEWORCESTERSHIRE www.conference-worcestershire.com

CHATEAU IMPNEY HOTEL CONCLUDES FIRST PHASE OF MULTI-MILLION POUND REFURBISHMENT Across the last 12 months, an extensive refurbishment programme has seen the 106-bedroom hotel lavishly revamp the rooms in its main building, as well as transforming its Courtyard Rooms and nine on-site self-catering apartments.

Further improvements have also been made to other parts of the hotel. This has included the introduction of The Impney Restaurant & Bar, a new Art Deco-themed dining space, and the refurbishment of the Grand Ballroom. The reception, other bar areas and the Chateau’s ornamental

gardens have also been considered as part of the renovation programme.

Set in 110 acres of manicured gardens and grounds, Chateau Impney is one of the finest, most authentic examples of French chateau-style buildings in the UK. Dating back to 1875, it was originally constructed as a private residence for John Corbett, a wealthy Droitwich businessman, before being converted into a hotel in 1928. www.chateau-impney.com

A CHRISTMAS PARTY TO REMEMBER...

A night out to remember at Christmas is an excellent way of saying a big thank you to your staff and developing a high level of team spirit. Worcestershire has a fantastic variety of venues to choose from, catering for all manner of businesses and budgets.

There are some unique places in the county, such as the Severn Valley Railway, an increasingly popular choice for companies looking for an unusual venue close to the heart of the West Midlands.

Whilst relaxing over a leisurely meal you can enjoy the beauty of the river as it glides through ancient forests.

For larger parties, The Abbey Hotel in Great Malvern is an impressive venue, 046

catering for Christmas parties up to 300 guests. Stanbrook Abbey in Worcester can cater for up to 280 and you can even hire a Winter Wonderland themed room to celebrate this festive season in style.

Some venues will be hosting their own parties; Sixways Stadium, home to the Worcester Warriors, have a variety of Christmas parties planned including the ‘White Christmas Party’- a winter wonderland themed night- and traditional party nights with a live band and disco to get you into the festive spirit.

You also have the option of staying overnight with your guests at the newly refurbished Foxhill Manor and you can

FREE VENUE FINDING SERVICE BookOTel is one of the leading business travel and venue finding and event management companies in the UK.

even have your own House Butler to take care of everything.

There are lots more venues to choose from in the county. For a full list, visit the website:

www.visitworcestershire.org/ meetings-events

Conference Worcestershire works in partnership with BookOTel to offer a free venue finding service.

To submit a conference, meetings or events enquiry please call 01905 732962 or email conferenceworcs@bookotel.com

September/October 2014

DESTINATIONWORCESTERSHIRE

PARTNERSHIP SUCCESSFULLY PROMOTING TOURISM IN WORCESTERSHIRE CHRISTMAS IS MAGICAL FOR CHILDREN AND ADULTS ALIKE! At this year‘s Worcester Victorian Christmas Fayre, which takes place from Thursday 27th November to Sunday 30th November 2014, there will be something for all ages to enjoy, making it the perfect setting for a family day out.

The Victorian Christmas Fayre is one of the most prestigious Christmas street fayres of its kind in the Midlands.

Kick start your Christmas shopping with the huge amount of stalls to choose from, selling a wide range of Christmas products as well as jewellery, homewares and lots of lovely handmade items.

Once you have browsed the hundreds of stalls and need to recharge, why not visit one of the many food stalls for some tasty treats? From mince pies to crepes and handmade sweets, there is sure to be something to tickle your taste buds. You will also be able to enjoy this year‘s Christmas Fayre for longer, with extended opening hours on Thursday 27th November. A live music stage outside The Cardinals‘ Hat, Worcester‘s oldest pub, is new for this year too.

Don’t forget the Christmas Light Switch too; come along on Thursday 13 November 2014 at Worcester Guildhall. www.visitworcestershire.org/christmasfayre

In an ever changing media landscape, it is essential to have a marketing plan and advertising strategy that is relentlessly adjusting and adapting. At Modus, the goal of the media department is to successfully communicate with your audience, to stimulate engagement with your brand and to offer you insight into audience solutions.

After seeing the success of the various campaigns for tourism, Modus were approached by Victoria Carman of Visit Worcestershire to help market the county as one of the UK’s historical and cultural hot spots.

Modus used a wide variety of research tools to ensure we invested in the correct media channels.

We matched the right tools to the right job with two goals; the impact and the efficiency of the campaign.

Modus’ first task was to book, design and place an eight page XXXL supplement into the Birmingham Post.

This gigantic advertorial boasted a visual flat size of over 1.3m. The creative content was designed to catch people’s eye in an instant.

To support this campaign, we also identified adverts on petrol pumps as a highly accountable way to target motorists every time they fill up. We put some adverts in petrol stations in Stratford Upon Avon, adding tactical awareness to the campaign.

Moreover, Modus are currently working with Visit Worcestershire to put together a tourism specific advertising campaign in national magazines. With a combined readership of one million, Modus have placed the Worcestershire message in a diverse group of publications, from The BBC’s Country File to The Field, with the overall aim to increase the levels of tourism in Worcestershire and help boost the economy of the faithful city. www.moduscreative.co.uk

DORMY HOUSE SPA IS NAMED ONE OF THE TOP FIVE SPAS IN UK House Spa at Dormy House Hotel near Broadway has been selected as one of the five best spas in Britain by the Good Spa Guide.

The Guide, which operates the UK’s only national spa rating system, judges each venue on a scale of one to five “Bubbles”.

Spas are assessed under a wide range of headings, from facilities to cleanliness and treatments to food and drink. They must reach top marks in every criteria to be ranked as Five Bubble Luxury.

Daphne Metland, who founded the Good Spa Guide and visited House Spa for an independent review, said: “The spa industry is growing from strength to strength and we wanted to recognise the spas that are leading the way. Dormy House is like having your very own country house to escape to. It is a lovely combination of luxury and informality. The spa facilities are excellent.” www.dormyhouse.co.uk

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

047

CHAMBEREVENTS

REASONS TO ATTEND THE CHAMBER BUSINESS EXPO IN ASSOCIATION WITH HEWETT RECRUITMENT

SKILLS SUPPORT FOR THE WORKPLACE Tuesday 30th September 8.30am - 11.30am Pinnacle Lounge Munstone House Country Hotel Munstone Hereford HR1 3AH

Thursday 18th September 2014 9.00am – 3.00pm Three Counties Showground, Malvern

A FREE event with information about free training.

THE BIGGEST NETWORKING BREAKFAST IN THE TWO COUNTIES

The event is an opportunity to find out more about available local funding that can support your organisation’s staff training needs. The funding means that the training and courses available are free!

Sponsored by Sanlam, start your day at the Expo with the most important meal of the day – joined by 200+ business people! Pre-book by contacting the team.

CONSTRUCTION CONFERENCE Leading industry speakers will offer advice and support to those related to the construction sector.

THE GREAT CHAMBER BAKE OFF! In aid of Macmillan Cancer Care, homemade cakes will be judged and auctioned off to raise funds for the charity. To register your cake, contact the team – or just turn up on the day – no cake will be turned away!

APPRENTICESHIPS ZONE Find out how taking on apprentices can benefit your business in a variety of ways.

TRAINING TASTER SESSIONS Come along and find out more about our training department and learn a few new tips at the same time!

NETWORKING ZONE When you need a break from making new contacts and swapping referrals, take the weight off your feet in our dedicated networking zone and enjoy a refreshing cuppa provided free of charge by local members, Water Cooler World.

WHY SHOULD YOU ATTEND?

Friday 19th September 2014 7.30am – 9.30am Hereford Cathedral, Cathedral Close, Hereford HR1 2NG

Our speaker for this event will be Graeme Chaplin the Bank of England’s Agent for the West Midlands and Oxfordshire.

Graeme was appointed as Agent for the West Midlands and Oxfordshire in November 2008. He joined the Bank in 1992 and has undertaken a variety of roles in Threadneedle Street, including

048

banking supervision, economic analysis and financial stability monitoring.

This will be an opportunity for business owners and managers to come together to discuss the current economic conditions and ask questions of Graeme, who will also provide an update from the Bank’s point of view.

Tickets cost £15.00 per head, payable to Hereford Cathedral Perpetual Trust. To book your place please email

glyn.morgan@herefordcathedral.org

The training is available for all businesses in the Marches with less than 250 staff.

WHAT SHOULD YOU EXPECT? Come along to this event to meet representatives from Herefordshire and Ludlow College, HGTA, Hoople and Riverside Training . Meet with advisors who will be able to give specific detail around your needs and discuss examples of how this has benefited other businesses.

To book your place, please email events@hwchamber.co.uk

WOMEN2WEB – FREE EVENTS TO SUPPORT WOMEN IN BUSINESS A series of free events are being organised in the county to support and encourage women to consider starting their own business or expanding their existing one.

October 11th, 10.30am-12.30pm,

If you are a woman either considering setting up on your own, or looking for support to help grow your business, come along to one of the following events for more information:

Upton upon Severn

September 9th, 4pm-6pm,

BREAKFAST EVENT WITH GRAEME CHAPLIN, BANK OF ENGLAND AGENT FOR WEST MIDLANDS AND OXFORDSHIRE

DID YOU KNOW?

Pershore September 18th, 10.30am-12.30pm,

Evesham October 8th, 10.30am-12.30pm,

Reddi Rooms, Redditch October 9th, 10.30am-12.30pm,

Bewdley October 22nd, 4pm-6pm,

Droitwich October 29th, 4pm-6pm,

The Economic Development Team at Worcestershire County Council, in partnership with H&W Chamber of Commerce, the Federation of Small Business, Midwest Rural Enterprise Network and WiRE will be delivering support to Worcestershire women through this scheme.

For more information or to book, please call Worcestershire Business Central on 0300 123 14 40

Malvern

WOMEN’S BUSINESS CONFERENCE Friday 17th October 2014 9.30am – 2.30pm The Abbey Hotel, Malvern £35.00+VAT Members, £45.00+VAT Non-members

Herefordshire and Worcestershire business people are invited to attend the first Women’s Business Conference this October. Attendees will hear from leading inspirational speakers and enjoy a delicious two course lunch.

This fantastic event provides an opportunity for you to build your network of business contacts, share information about your services and products, increase your bottom line and do it in an entertaining and non-threatening environment. Make connections with other Chamber members and business professionals… all potential customers and clients.

September/October 2014

CHAMBEREVENTS

NETWORKING CALENDAR SEPTEMBER - OCTOBER 2014 September 2014

October 2014

Hereford Networking Breakfast Wednesday 17th September 7.30am-9.30am Burghill Valley Golf Club, Tillington Road, Burghill, HR4 7RW £15.00+VAT Members / £30.00+VAT Non-members

The Emily Jordan Foundation Golf Day - sponsored by CB, Chartered Accountants

Herefordshire and Worcestershire Business Expo Thursday 18th September 9.00am-3.00pm Three Counties Showground, Malvern, Worcestershire, WR13 6NW Free to attend Stand hire costs start from £250+VAT Networking Breakfast £17.50+VAT Members / £22.50+VAT Request a booking form by emailing events@hwchamber.co.uk

Friday 3rd October The Worcestershire Golf Club, Malvern, WR14 4PP Teams of four, £300.00+VAT To Book: Email sales@amrosgolf.co.uk Redditch Networking Breakfast

Tuesday 7th October 7.30am-9.30am Redditch Golf Club, Lower Grinsty, Green Lane, Callow Hill, Worcestershire, B97 5PJ £15.00+VAT Members / £30.00+VAT Non-members Worcester Networking Breakfast

Construction Conference at the Expo Thursday 18th September 9.45am - 1.30pm (includes lunch) The Perry Suite, Three Counties Showground, Malvern £35.00+VAT Members / £50.00+VAT Non-members Bank of England Event Friday 19th September 7.30am-10.00am Hereford Cathedral, Hereford HR1 2NG £15.00+VAT Members and Non Members Ross on Wye Networking Breakfast Tuesday 23rd September 7.30am-9.30am The Royal Hotel, Royal Parade, Ross on Wye, Herefordshire HR9 5HZ £15.00+VAT Members / £30.00+VAT Non-members Malvern Networking Breakfast Thursday 25th September 7.30am-9.30am Abbey Hotel, Abbey Road, Malvern WR14 3ET £15.00+VAT Members / £30.00+VAT Non-members Hereford Curry Club in association with Harrisons Business Recovery and Insolvency Friday 26th September 12.30pm – 2.30pm Champagne Signature, Pomona Place, Hereford, Herefordshire HR4 0EF £12.50+VAT Members and Non-members Skills Support Event for your Workplace Tuesday 30th September 8.30am - 11.30am The Pinnacle Lounge, Munstone House, Munstone, Hereford HR1 3AH Free event

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

Thursday 9th October 7.30am-9.30am Worcestershire County Cricket Club, County Ground, New Road, Worcester, WR2 4QQ £15.00+VAT Members / £30.00+VAT Non-members Hereford HR Forum in association with Hewett Recruitment

Tuesday 14th October 9.30am-11.30am Venue TBC Free event

Hereford Networking Breakfast

Wednesday 15th October 7.30am-9.30am Burghill Valley Golf Club, Tillington Road, Burghill, HR4 7RW £15.00+VAT Members / £30.00+VAT Non-members Powered Growth Forum in association with Arrivista

Thursday 16th October 4.00pm – 6.00pm Worcestershire County Cricket Club, County Ground, New Road, Worcester WR2 4QQ Free to Members, please email gwene@hwchamber.co.uk to book your place.

Women’s Business Conference in association with borwell ltd

Friday 17th October 9.30am -2.30pm Abbey Hotel, Abbey Road, Malvern, Worcestershire, WR14 3ET £35.00+VAT Members and £50.00+VAT Non-members Droitwich Networking Breakfast

Thursday 23rd October 7.30am-9.30am St Andrews Town Hotel, St Andrews Drive, Droitwich, Worcestershire, WR9 8AL £15.00+VAT Members / £30.00+VAT Non-members

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REDDITCH

The Pinnacle Lounge at Munstone House 01432 263847 www.pinnaclelounge.co.uk

www.etrackmedia.com

Three Counties Ability Counts League 01684 560445 www.threecountiesleague.org

Antares Defence Systems Ltd 01989 760 590

Utility Helpline 01432 378690 www.utilityhelpline.co.uk

STOURPORT ON SEVERN

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COFS 01562 861711 www.cofservices.co.uk

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LEDBURY

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LARC Development Trust 01568 737980 www.grangecourt.org PERSHORE The Book-Keepers (Pershore) Ltd 01386 553139 www.thebook-keepers.co.uk

Etrack Media Limited 01527 453195

ROSS-ON-WYE

www.antaresdefencesystems.com

Floragraphics 01299 826956

Central Promotional Clothing & Giftware Ltd 01905 455161 www.centralpromotional.co.uk CLT Electrical and Data Ltd 01527 835958 www.cltelectricalanddata.co.uk Counterpoint Courses 01905423774 www.counterpointcourses.com Gravity Credit Control Ltd 01905 700170 www.gravitycreditcontrol.co.uk Henley Business Group 01564 794898 www.henleybusiness.com MBIT Training Ltd 0845 2892275 www.mbittrainingltd.com Resource Technology Solutions LTD 07702408876

CHAMBER LEGAL EXPENSES INSURANCE

No matter how well you plan and manage your business you never know when you are going to face unexpected legal fees. Members are entitled to free Legal Expenses Insurance (terms and conditions apply). Call 0845 641 1641 www.hwchamber.co.uk.co.uk/legal-expenses-insurance

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September/October 2014

NEWPEOPLETODOBUSINESSWITH The BagFlag Company 01905 384011 www.bagflag.com TLC Solutions 01531 800353 Worcester Commercials Ltd 01905 6201278

OUT OF AREA BDO LLP 0121 352 6200 www.bdo.co.uk Ernst & Young LLP 0121 535 2917 www.ey.com

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

The Genuine Gemstone Company 01527 406 161 www.tggc.com The Vacancy Board - A Trading Division of Jordan Marketing Ltd 0843 289 3864 www.thevacancyboard.com John Beavan Cabinet Makers 01885 410549 www.johnbeavan.com

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BUSINESSNEWS

CHAMBER BUSINESS AWARDS 2014

Manufacturer of the Year, sponsored by Hewett Recruitment Kingspan Insulation Ben Mannion from Hewett Recruitment with Adrian Pargeter and Spencer Murtagh from Kingspan Insulation

Business of the Year, sponsored by CB Chartered Accountants Gemporia. John Painter and Mike Ashton from Herefordshire and Worcestershire Chamber of Commerce with John Bennet from Gemporia

Commitment to People Development, sponsored by Sanctuary Group - QinetiQ Amanda Gonsalves from Sanctuary Group with Dionne Oliver from QinetiQ

Growth Business of the Year, sponsored by GrowthAccelerator - Gtech David Ledbury from GrowthAccelerator with Nick Grey from Gtech

Excellence in Innovation, sponsored by Central Technology Belt - Pulsar Process Measurement Ltd Andrew Foo, Keith Flint and Keith Beard from Pulsar Process Measurement Ltd with alan White from Central Technology Belt

Exporter of the Year, sponsored by Malvern Instruments - Apreco Limited Ann-Marie Thomas and Mike Hodges from Apreco Limited with Paul Walker from Malvern Instruments

THE WINNERS OF THE CHAMBER BUSINESS AWARDS Business of the Year, sponsored by CB Chartered Accountants: Gemporia Growth Business of the Year, sponsored by GrowthAccelerator: Gtech Most Promising New Business, sponsored by Worcestershire Business Central -Kinetic Six Councillor Simon Geraghty with Simon Leavey and Kevin Marriot from Kinetic Six

Most Outstanding Young Person in a Business, sponsored by Dytecna - George Hudson- Allteko Ltd Ann Ibbotson from Dytecna with George Hudson from Allteko Ltd

Most Promising New Business, sponsored by Worcestershire Business Central: Kinetic Six Allvalves Online Ltd (Highly commended) Most Outstanding Young Person in a Business, sponsored by Dytecna: George Hudson- Allteko Ltd The Sustainability Award, sponsored by Resource Efficient Worcestershire: Thomas Vale Construction Small Business of the Year, sponsored by mfg Solicitors LLP: Orchard Valley Foods Ltd

Commitment to supporting Health and Wellbeing in the Workplace, sponsored by Worcestershire Works Well - Southco Manufacturing Ltd Suzanne Roberts, Su Harding, Sukhi Doal and Pascal Testeil from Southco Manufacturing Ltd with Frances Howie from Worcestershire Works Well

Small Business of the Year, sponsored by mfg Solicitors LLP - Orchard Valley Foods Ltd Sally Morris from mfg with Cherry and Stuart Blumberg from Orchard Valley Food Ltd

Herefordshire and Worcestershire Chamber of Commerce revealed the winners of the Chamber Business Awards 2014 at a glittering event at the Bank House Hotel on the evening of Thursday 10 July.

This year was the Chamber’s thirteenth Awards ceremony and had the theme of celebrating success, reflecting the Chamber’s desire to publicise the accomplishments of its members after it was crowned Chamber of the Year by the British Chambers of Commerce (BCC) in 2013.

The annual Awards, which highlight the achievements of the drivers of economic growth in the two counties’ economies, are popular with the local business community, as over 350 attendees flocked to the Bank House for the highly-anticipated Awards evening.

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Commitment to supporting Health and Wellbeing in the Workplace, sponsored by Worcestershire Works Well: Southco Manufacturing Ltd Titania (Highly commended) Manufacturer of the Year, sponsored by Hewett Recruitment: Kingspan Insulation Best use of Technology to Improve your Business, sponsored

by TechTeam: Gemporia Commitment to People Development, sponsored by Sanctuary Group: QinetiQ Exporter of the Year, sponsored by Malvern Instruments: Apreco Limited Excellence in Innovation, sponsored by Central Technology Belt: Pulsar Process Measurement Ltd

September/October 2014

POLICYNEWS

QES Q2 RESULTS: RECOVERY SLOWLY MOVING IN THE RIGHT DIRECTION

CHAMBER ENGAGES IN NATIONAL AVIATION POLICY DEBATE Delegates from Heathrow airport visited Worcestershire County Cricket Club on Thursday 26 June 2014 to put forward the case for a third runway at Heathrow to representatives from Chamber members, as part of their nationwide tour of Chambers of Commerce, seeking advice and support from the business community.

At a breakfast seminar, Simon Earles, Head of Surface Access at Heathrow, made a presentation explaining the economic case for the expansion of Heathrow, claiming that it could yield £100 billion worth of economic benefit for the country and create approximately 100,000 jobs. He also argued that expansion of Heathrow as an international hub airport was compatible with further developments at regional airports, including Birmingham airport, which is of central importance to Herefordshire and Worcestershire businesses.

Chamber CEO Mike Ashton responded to the research by emphasising the importance of sufficient aviation capacity, concluding: “More capacity means more connectivity, and more connectivity means more commerce, which can only be a good thing for our members.” Chamber President and Chairman of Lesk Engineers Jim McBride also argued that increased aviation capacity was crucial to ensuring the UK’s competitiveness, lamenting the lengthy political process that has stalled airport infrastructure projects and halted progress on improving the UK’s aviation capacity.

The seminar came as the Airports Commission, led by Sir Howard Davies, considers the options available to the UK in regard to future aviation capacity. Alternatives to expansion of Heathrow include the construction of a second runway

at Gatwick and the creation of an entirely new four runway hub airport on the Isle of Grain in the Thames Estuary, as supported by Mayor of London Boris Johnson.

Birmingham Airport’s CEO Paul Kehoe weighed in on this important debate, commenting: “Our vision for UK aviation is a network of long-haul national airports, each supporting the comparative economic advantage of that region to boost trade, foreign direct investment and tourism. We have recently extended our runway for longer haul destinations, and our flights between Birmingham and Beijing are testament to the strong appetite for improved connectivity between the Midlands and growth markets around the world.

Connectivity for the whole country requires healthy competition amongst airlines and airports, driving up standards and choice for passengers. This can only be provided by a network of airports across the country, and around London, rather than a single hub, which would threaten choice and damage the UK-wide connectivity that the economy requires.”

The Chamber would like to hear your views on the national aviation policy debate and is planning a wide variety of related activities. If there is sufficient member interest, the policy team may take a trip to Heathrow to have a tour around their new terminal. Moreover, events with Gatwick Airport and HS2 are being planned for the end of September and October respectively. For more information or to express interest in attending, call the policy team on 0845 641 1641 or email policy@hwchamber.co.uk.

The economic recovery is still on the right track, although its pace is slower than desired; that‘s the conclusion of Herefordshire and Worcestershire Chamber of Commerce following the results of their latest Quarterly Economic Survey (QES).

The QES for Q2, completed by over 300 local businesses, showed positive local trends in both domestic and overseas markets. Domestic sales and orders have shown an overall improvement for both manufacturing and services firms, while overseas sales and orders have also risen compared to Q1, bucking the national trend, which showed a fall in export figures.

Recruiting difficulties and a fall in the investment balance were the main concerns to arise from the survey results. Overall, however, the results remained encouraging, and local firms are also confident about the future economic prospects of the two counties, with both the turnover and profitability balances improving. Turnover confidence increased 7% from Q1 (from 70% to 77%), while confidence regarding profitability also increased by 2%.

Mike Ashton, Herefordshire and Worcestershire Chamber of Commerce‘s CEO, said: “The two counties‘ businesses are driving the economic recovery and this is shown by the QES for Q2.

Difficulties with recruitment and a drop in investment are disappointing, but the overall picture remains positive.“ The Chamber was also celebrating coming 7th out of 53 Chambers in terms of respondent rate for the QES, which was our highest position ever.

To complete the Q3 QES visit www.surveymonkey.com/s/qesq32014

GET YOUR VOICE HEARD IN CHAMBER BUSINESS MANIFESTO With the General Election a mere nine months away, the Chamber is currently in the process of devising a business manifesto which will document our main policy focuses for the next five years. Our priority is, as always, our members; therefore we invite as much input as possible into the shaping of this document. We want your policy concerns and demands to be represented as

fully as possible, therefore your input is paramount to the creation of this document.

proceeding months, before the official launch of the manifesto during March 2015.

We will be launching a draft copy of the manifesto on Thursday 18 September 2014 at the Chamber Business Expo, allowing you to have time to digest and respond to what is contained within the draft. We hope that this will stimulate extensive consultation over the

To contribute to the Chamber’s Business Manifesto and help us lobby for a pro-business agenda, call the policy team on 0845 641 1641 or email

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

policy@hwchamber.co.uk.

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CHARITYNEWS

LET’S MAKE IT HAPPEN We have all supported many charitable causes over the years. We now have the opportunity to make a real difference to the lives of thousands in our area. Will you join us in this deal making proposition? The Worcestershire Breast Unit Campaign has to date raised nearly £1.2 million and only £115,000 is now needed to enable the work on the new unit to commence.

LET’S AVOID FURTHER DELAY… LET’S MAKE IT HAPPEN. If each business were to contribute £50 to the fund… IT WILL HAPPEN.

HAINES WATTS NAMES THE HAVEN AS ITS CHARITY OF THE YEAR Haines Watts recently launched its Charity of the Year initiative in support of The Haven Breast Cancer Support Centre. Over the next 12 months, staff will be helping the charity to continue its excellent work in the county through a range of initiatives.

The Hereford Haven provides a range of emotional, physical and practical support to those being treated for breast cancer

and their families.

To begin its fundraising drive, Haines Watts have entered a team in the Hereford Running Festival. Later in the year, the firm will be sponsoring Haven’s Christmas Concert and staff will be getting involved in the Haven’s fundraising activities for Herefordshire in Pink month in October. www.justgiving.com/HainesWattsHarriers

So far, the Chamber’s support of this campaign has raised £3000 from just under 60 generous local businesses, and we’d love even more members to contribute to the campaign’s worthy cause. In recognition, you will be added to the role of honour of donors to be published in the Worcester News.

YOU CAN DONATE BY: n Sending a cheque payable to Worcestershire Breast Unit Campaign, with your name and the name and address of your business, (quoting “Chamber”) to:

Worcestershire Breast Unit Campaign Freepost RSAX-JTUA-LACU Charles Hastings Education Centre Charles Hastings Way, Worcester WR5 1DD n Bank transfer to: Worcestershire Breast Unit Campaign HSBC Sort Code: 30-93-11 Account number: 02504965

NOTE: if you do give by bank transfer, please notify the Campaign office directly of your gift by emailing details directly to Nichola.Underwood@ worcsbreastunitcampaign.nhs.uk.

Please include your name, and the name and address of your business (quoting “Chamber”) so that the Campaign can acknowledge your support.

With grateful thanks from all at the Chamber and Worcestershire Ambassadors….LET’S DO IT. www.everybodyknowssomebody.co.uk

WORLD’S BIGGEST COFFEE MORNING This year, make time for what really matters and take part in Macmillan Cancer Support’s World’s Biggest Coffee Morning on Friday 26 September 2014.

Every penny raised will help the residents of Herefordshire and Worcestershire needing Macmillan support. To register to hold your own Coffee Morning visit www.macmillan.org.uk/coffee, call 0845 602 1246 or text SHARE to 70550.

You don’t have to hold it on the 26th

Muggy practicing his dribbling skills with Hereford United...but where is the ball?

September; it can take place whenever and wherever suits you. So go on, get the kettle brewing, cakes baking, and let’s make this year the biggest ever.

BEGINNERS ARE WINNERS Ravenmeadow Golf Club in Worcester again played host to a beginners golf day organised by local insurance brokers Sutcliffe & Co. This year the event also raised money for Leukaemia Care, the national charity whose head office is based in the city.

The day was aimed at local business people who are golfing novices keen to try the game in a relaxed environment.

The event started with a morning of tuition from the club’s professionals, followed by an afternoon round of 9 holes, then a meal and prize giving.

Despite some early nerves, everyone

involved had a fantastic time, with many pledging to continue with the sport. www.sutcliffeinsurance.co.uk www.ravenmeadowgolf.co.uk

Winning Team L-R Stephen Foster (Hallmark Hulme), Helen Burden (Sutcliffe & Co), Helen Whatmore (Leukaemia Care) & Jeremy Redfern (Parkinson Wright)

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

FOOTBALL FEVER COMES TO STRAWBERRY FARM Seasonal workers at Herefordshire’s largest independent strawberry grower are planning on making a name for themselves in local football this year.

Bulgarian and Romanian workers from the S&A Produce sites in Brierley and Marden began their challenge when they took part in the Growers United FC ‘World Cup’ 2014 tournament at Evesham United Football Club last weekend.

The event involves local horticultural and agricultural businesses coming together to raise money for local charities, whilst also showcasing the nearby counties who are responsible for such a large amount of locally grown British produce in the UK. www.sagroup.co.uk

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MOVERSANDSHAKERS

GILES SCOTT, GABBS SOLICITORS Giles is an Associate Solicitor in our Wills, Probate, Tax and Trusts department, based mainly at our Hereford office. He has over 8 years experience in dealing with Wills, Probate, Powers of Attorney, Trusts and applications to the Court of Protection. Giles prides himself on being able to offer his clients an efficient yet sensitive service during challenging periods in their personal lives.

Giles joined Gabbs in April 2006, having completed his training with another well known Herefordshire firm.

He is a member of The Society of Trusts and Estate Practitioners (STEP) which is a unique professional body providing members with a local, national and international learning and business network. www.gabbs.biz

JEREMY HABBERLEY AND TONY ANDREW CHANDLER, MFG SOLICITORS TALBOT, GRC LTD mfg Solicitors has appointed a new assistant solicitor to the firm’s widely-respected contentious probate department.

MIKE KENNEDY, CLOUD SHEPHERD Worcester-based Cloud Shepherd has welcomed a new team member, Mike Kennedy, who joins the technology specialists as Business Development Manager.

mfg Solicitors has bolstered its growing corporate and commercial property division with the appointment of newly-qualified Ben Rothery as assistant solicitor.

Mike said: “I’m delighted to be joining such an innovative and dynamic team, who have already created a great reputation for themselves in the local area. The flexibility of Cloud Shepherd’s service and our hands on approach means that we give customers peace of mind, tailored to exactly what they need.”

NICK WILLIAMS, CLEARVIEW Clearview suppliers of business and people performance management software and service solutions are pleased to announce the appointment of local Worcester University mature student Nick Williams to its consultancy and implementation team. Nick will work with the team on a 12 month placement before returning to university to complete his degree in computing.

The 26 year-old joined mfg in 2011 and worked in a variety of departments, building a good name with clients especially across the firm’s property and agricultural client base. He is based at mfg’s Adam House headquarters in Kidderminster. www.mfgsolicitors.com

www.clearviewbusiness.com

www.cloudshepherd.co.uk

Jeremy is heading up business development and will rely on GRC’s entire mission critical communications portfolio to achieve growth, including the recently launched iGMTT mobile talk-through solution and the market leading ’office in a box’ Scytale product.

Meanwhile, Tony’s focus will be on selling and supporting GRC’s extensive range of satellite products and services, including the recently released Sandfly satellite antennae. www.grcltd.net

Nick will be combining his business knowledge and IT skills to provide training and consultancy services for Clearview’s range of business management products. Mark Hobart, Managing Director, Clearview says: “Nick is an outstanding talent and we’re excited to have him on board.

His natural flair for simply presenting complex information is exactly what our customers are asking us for.”

Ben joins the 12-strong team after completing his training contract with the firm.

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www.mfgsolicitors.com

Following a successful launch in 2013, Cloud Shepherd has recruited Mike to help build networks and secure new business across the region and beyond.

Cloud Shepherd is a modern technology and business consultancy for cloud and web-based technology.

Its key services include IT system management, web hosting, cloud computing, software integration, mobility, SEO, and business strategy.

BEN ROTHERY, MFG SOLICITORS

Andrew Chandler has joined mfg from Birmingham-based DAC Beachcroft and is working closely with partner Robert Weston. He is based at the firm’s Adam House headquarters in Kidderminster.

GRC Ltd has announced the appointment of two senior personnel to newly created business development roles. Jeremy Habberley and Tony Talbot have joined the company in positions designed to expand its share of the mission critical communication market, both within the UK and globally.

ROBIN LUNN. EASTMILLS LTD. Worcestershire based Independent Financial Advisers Eastmills Ltd, have appointed a new Financial Adviser.

Robin is AFPC qualified with nearly 24 years experience in Financial Planning, and has been brought in to specialise in Retirement Planning post the major Budget changes and Auto Enrolment provision as the number of companies needing to put a pension scheme in place under legislation continues to grow.

He is also qualified in the areas of Investment Planning, Inheritance Tax and Long Term Care.

September/October 2014

MOVERSANDSHAKERS

GEORGINA CURTIS-IDDIOLS, JASON JAMES AND DAVID ROWBERRY, GOUGH BAILEY WRIGHT Midlands marketing agency Gough Bailey Wright (GBW) has welcomed three new faces to key departments.

The digital marketing team welcomes Jason James, who has joined as Account Executive. His role will primarily focus on search and display advertising, social media advertising and web analytics.

Media and journalism graduate Georgina Curtis-Iddiols is the newest member of GBW’s specialist public and community affairs department. Georgina, aged 22, is is already proving an expert in political

REBECCA BENNETT, MICHAEL HAILE, ISO QUALITY SERVICES ISO Quality Services Ltd is delighted to announce two additions to their ever expanding team in the form of Rebecca Bennett and Michael Haile.

Rebecca Bennett has been appointed to the position of Graduate Client Relationship Administrator. The newly created position is as a direct result of the company’s expansion and will see Rebecca work closely with the existing client base.

With a 2.1 LLB Law degree from Oxford Brookes, Rebecca will bring her exceptional organisational skills and

research and gathering local intelligence.

Creative artworker David Rowberry brings a wealth of experience, gained during eleven years in design studios and in-house roles, to the award-winning agency. His focus will be on consumer and trade advertising campaigns, corporate branding and the development of marketing materials.

Managing Director Sue Bailey, said: “The recruitment of high calibre employees is very important and we are delighted to welcome Jason, Georgina and David to the team. I’m sure they will be an asset to the business.” www.gough.co.uk

DOUG LAIRD- SUPERDREAM Creative agency Superdream has appointed Creative Director Doug Laird as their new Creative Director.

Laird joins Superdream after leaving esteemed agency McCann. During an illustrious career spanning over 15 years, Doug has developed award-winning campaigns for a wealth of major brands including Morrisons, T J Hughes, Wickes, Crown Paints, Vauxhall and Triumph Motorcycles.

Superdream’s Managing Director, Jason Manning says: “Doug is an outstanding talent and I am confident that his exceptional brand experience will inspire our team.”

work ethic to aid the support that ISO Quality Services provides to each of their existing and future clients.

Michael Haile has been appointed to the position of Graduate Marketing Executive. The decision to employ the firms first dedicated marketing personnel was made in order to capitalise on the substantial growth experienced in recent years.

Having recently graduated from the University of Worcester with an MSc in Marketing Management, Michael will drive the company’s digital presence, as well as marketing the company through the traditional channels.

Doug says: “I’m looking forward to a new challenge at Superdream, an agency with a different perspective that doesn’t segregate online and offline. I am a true believer that every point of contact with the target audience should reinforce the same brand proposition tonally or conceptually and Superdream wholeheartedly embodies this approach, which is very refreshing.”

ANSHULEE GUPTE AND MADHAVI CHAVAN, VENTUTEC LTD Creative design and digital agency Ventutec is delighted to welcome two new members of staff to their team. Web Developers Anshulee Gupte and Madhavi Chavan have been appointed in response to the increase in demand for bespoke web development.

Anshulee holds a Masters in Physics (Electronics) from the University of Mumbai and has particular expertise in development for ecommerce websites and social media, having worked for a large ecommerce brand prior to joining Ventutec.

Having gained a Masters in Computer Application in Pune University in India, Madhavi has worked on a whole range of web development projects and bespoke applications within the stock market and insurance sector, and has also worked with APIs for Facebook and Twitter. www.ventutec.com

www.superdream.co.uk

SEND YOUR STORIES FOR MOVERS AND SHAKERS TO: businessdirection@hwchamber.co.uk

www.isoqsltd.com

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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LASTWORD

BUSINESS & THE ENVIRONMENT - THE FOCUS OF THE NEXT BUSINESS DIRECTION For the Last Word, we spoke to our very own Resource Efficiency Adviser James Bridges, who helps businesses energise their profits through going ‘green’.

WHAT ARE THE MAIN WAYS IN WHICH BUSINESSES INCUR COSTS THROUGH INEFFICIENT RESOURCE USE? More often than not, businesses will have inefficient lighting systems. Typically, lighting can be a significant cost to a company, with 15-50% of annual electricity costs attributed to lighting. Lighting upgrades can reduce lighting costs by 40-70% per annum.

Also, many companies have inefficient space heating systems or air conditioning units. Heating systems can be unnecessarily left on a high setting when a company’s site is closed, which can add 30%+ to the annual heating costs. The bottom line is that energy costs are not fixed overheads; you can monitor them and take control. Most organisations can save up to 20% on their fuel bills simply by managing their energy use and investing in cost-effective measures.

WHAT IS THE SIMPLEST THING A BUSINESS CAN DO TO INCREASE RESOURCE EFFICIENCY? Ensure all appliances are switched off when not in use, install a 7 day timer on any appliances that are unnecessarily left on and get to grips with the controls on your heating system- the Carbon Trust suggests that even 1°C above 19°C can increase heating bills by up to 8%.

Where warehouses or factories have shutter doors, simply connecting a shut-off switch to the heating system can also lead to significant savings, as can installing light sensors in rooms and corridors where lighting is not required to be constantly switched on.

DO ENVIRONMENTALLY FRIENDLY MEASURES CONFLICT WITH BUSINESS OBJECTIVES? Historically, business have thought that there is a conflict because being ‘green’ is associated with being expensive due to the investment required. However, the reality is that there can be a synergy between the two, as business cases clearly illustrate attractive payback periods for a number of low cost measures.

they often welcome my fresh perspective on any more technical recommendations.

WHY IS IT IMPORTANT FOR A BUSINESS TO GO ‘GREEN’?

There are a whole range of business benefits to going green. Firstly, enhanced reputation, both in the community and with customers. Additionally, it shows that their firm takes corporate social responsibility seriously. There is also a benefit to sustainable procurement, as some companies require their supply chain to demonstrate resource efficiency in tender applications. Finally, resource efficiency makes financial sense. As one of the best ways to cut costs, adopting resource efficient procedures can increase profitability.

WHO QUALIFIES FOR SUPPORT FROM RESOURCE EFFICIENT WORCESTERSHIRE (REW)?

REW is a partnership project between Worcestershire County Council and the Chamber through Worcestershire.Business.Central and is part-European funded. Business to business SMEs that are situated in and trading from Worcestershire, employ less than 250 employees, have a turnover of less than 50 million Euros per annum or a balance sheet of less than 43 million Euros qualify for support from the scheme. However, some industries, such as primary agriculture and retail, are not eligible.

HOW MANY BUSINESSES HAVE BENEFITTED FROM GRANTS? The Resource Efficient Worcestershire scheme is going very well. The scheme is booked up until the end of September, with 100 businesses already benefiting from free assessments. To-date, a total of £255,000 grant support has been given to 35 businesses.

HOW CAN INTERESTED COMPANIES FIND OUT MORE? Get in touch - I’m available by phone on 0845 641 1641 or via jamesb@hwchamber.co.uk

DO BUSINESSES LACK ENVIRONMENTAL EXPERTISE? Its probably 50:50. Some of the businesses I have visited welcomed my independent advice in looking at their operations from an outside perspective and quickly identifying where savings can be made on resource consumption. Other businesses have employees responsible for environmental management.

For example, ISO 14001 Environmental Management Systems knew the measures they wanted to adopt: they just wanted help with access to grants. If there is an environmental specialist employed by a company

WE’D LOVE TO HEAR ABOUT YOUR EXPORTING SUCCESS, PLEASE EMAIL STORIES TO BUSINESSDIRECTION@HWCHAMBER.CO.UK BEFORE AUGUST 1ST. 058

We put a few questions to Nick Corley, Acting Head of International Trade in the Chamber’s UK Trade & Investment (UKTI) team.

WHAT IS UKTI’S PURPOSE? UKTI is a Government department helping businesses to achieve success in international markets and encourage the best overseas companies to choose the UK as their preferred global partner.

HOW CAN EXPORTING IMPROVE A COMPANY’S PERFORMANCE? In several ways, including; increasing sales and profits by expanding their client base to include overseas customers, who often make larger orders than domestic customers; enabling the sale of excess production capacity; reducing risk through diversification; expanding product life cycles and enhancing the company’s status.

WHAT ARE THE MAIN CHALLENGES FACING EXPORTERS? There are extra costs involved in developing new markets and products may need modification to meet local cultural and legal requirements. Methods of receiving payment may also be complex, while information on foreign markets can be scant.

However, UKTI is well equipped to help businesses overcome all of these potential issues.

WHAT SERVICES CAN UKTI OFFER BUSINESSES? UKTI has a comprehensive portfolio of support options, including Passport to Export and Gateway to Global Growth, which are year-long packages of strategic support for new and more experienced exporters respectively.

HOW CAN FIRMS FIND OUT MORE? Simple- give us a call on 0845 641 1613 or email internationaltrade@hwchamber.co.uk September/October 2014

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