Business Direction 50 by Distinctive Media Group Ltd

Business Direction

BUILDING A BRIGHT FUTURE

CHAMBER BUSINESS AWARDS 2019 WINNERS

PAGES 28-29

PAGE 33-35

Issue 44 50 July/August 2018 2019

Chartered Accountants

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FIRSTWORD

RETAINING SKILLED WORKS IN THE TWO COUNTIES

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Business Dire

As many working parents and/or guardians are looking ahead to the six-week summer break, this edition of Business Direction puts a spotlight on skills and employment concerns for businesses in Herefordshire and Worcestershire.

BUILDING A URE BRIGHT FUT

INESS CHAMBER BUS 9 WINNERS AWARDS 201 PAGE 33-35 50 Issue 44 2019 2018 July/August

PAGES 28-29

BUSINESS DIRECTION Business Direction, Herefordshire & Worcestershire Chamber of Commerce’s full colour bi-monthly publication. Designed and produced by business people for business people. Distributed to 4,000 businesses. The deadline for the 'How green is your business?' edition is the 24th July

Feedback from the Chamber's interactions with over 4,000 companies consistently points towards improving the links between education and business. This will help get young people ready for work and help provide a resolution to the national skills shortage affecting many businesses' recruitment goals. In the first three months of the year, the number of people in employment rose by a staggering 99,000 with the number of self-employed workers also rising by 90,000 to 4.9 million nationally – a new record high. Whilst the UK is celebrating reaching the lowest rates of unemployment since 1974 (3.8%), from June 2019 there were an estimated 837,000 job vacancies in the UK, which is 11,000 more than the year previously. The latest facts and figures only highlight the importance of working together to resolve the skills shortage, ensuring that job vacancies are filled with knowledgeable and trained staff.

EDITOR Lucy Allen 01905 673 639 lucya@hwchamber.co.uk

EDITORIAL & SUBSCRIPTIONS businessdirection@hwchamber.co.uk 01905 673 639 www.hwchamber.co.uk/business-direction

PRODUCTION & DESIGN Distinctive Publishing, 3rd Floor, Tru Knit House, 9-11 Carliol Square, Newcastle, NE1 6UF www.distinctivepublishing.co.uk

ADVERTISING Helen Flintoff Business Development Manager, Distinctive Group 0191 5805990 helen.flintoff@distinctivegroup.co.uk

FEATURE EDITORS Ellen Rossiter ellen.rossiter@distinctivepublishing.co.uk

Disclaimer: Whilst every effort is made to ensure accuracy, the publisher accepts no responsibility for omissions or errors within this publication. Editorial submissions are included at the discretion of the editor. The opinions expressed in articles and letters within this publication are not necessarily those of the Chamber. All offers, promotions and competitions appearing in Business Direction are the sole responsibility of the advertiser/ promoting party and Herefordshire & Worcestershire Chamber of Commerce does not accept any responsibility for any representations made within them.

Though recruitment is in one way to attract skilled staff, we cannot forget the importance of retaining the employees at the heart of our businesses. The average cost of replacing a worker has now reached £11,000, with the cost only increasing when applied to specialist and skilled positions.

First Word Chamber News

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Business News

Policy

Business News

Skills

Business News

Chamber Training

20-21

Chamber Events

22-23

Big Interview

26-27

Feature

28-29

Chamber Business Awards 33-35 Visit Worcestershire

Business News

Worcestershire Business Central 40 Movers and Shakers

Members Services

International Trade

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New Members

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The latest reports suggest that keeping talent within businesses is not only financially rewarding, but also ensures experienced staff are there to represent your company and support you in your business ambitions.

Charity News

Businesses offering apprenticeships, knowledge transfers and investing in up skilling employees are helping to keep skilled staff at organisations in the region. However, the businesses who are giving back to their employees are also reaping the many benefits.

Last Word

Business News

51 52-53 54

The Big Interview for this issue is with Ben Mannion and Louise Hewett from Hewett Recruitment who explain why putting people first is their business mantra, with accompanying features from leading businesses like Aspire Academy, Fortis Living and Hereford Business Solutions Centre. This copy of Business Direction also marks an important milestone – celebrating the 50th edition of the publication. Over the last eight years we have seen many fantastic news stories and announcements from Members within the two counties, and it has been a privilege to help shout about your success and we very much look forward to continuing to do so.

I sincerely hope that you enjoy this issue, and enjoy the warmer summer months that are yet to come. Best wishes, Sharon SharonS@hwchamber.co.uk

Our Patrons are:

July/August 2019

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

CHAMBERNEWS

A NIGHT TO REMEMBER...CHAMBER BUSINESS AWARDS 2019 Over 650 business people from across the two counties gathered at the University of Worcester Arena on Thursday 4 July to celebrate the Chamber Business Awards 2019, sponsored by FOLK2FOLK. Winners of all 15 categories were congratulated by businesses from across the region, with judges commending finalists for achieving excellence across all categories including innovation, export and technology. The Chamber would like to thank all sponsors for the Chamber Business Awards

RECORD BREAKING BUSINESSES ACCREDITED AT WORCESTERSHIRE WORKS WELL EVENT The Worcestershire Works Well steering group was delighted to welcome a record number of businesses to its bi-annual event held at Hogarths Stone Manor Hotel in May. Worcestershire Works Well (WWW) is a globally recognised free accreditation scheme designed to support businesses to help improve the health and wellbeing of their employees. After winning recognition on the world stage in 2017 at the World Chamber Awards, the scheme has only gone from strength to strength. Taking place during National Mental Health Awareness Week, the half-day event welcomed over 70 attendees to hear from a variety of speakers and to celebrate the 10 local companies receiving their accreditation. Dawn Hardman, Director of HR at the Chamber and member of the WWW steering group, commented: “It was fantastic to welcome a record number of businesses to our recent Worcestershire Works Well bi-annual event. It has been a real honour to watch the scheme continue to grow, and welcome so many new businesses as part of the initiative."

Details of the evening and the full list of finalists can be viewed on our double page special on p40-41.

RUBBING SHOULDERS WITH ROYALTY On Wednesday 29 May, HR Executive, Abigail Robbins, represented the Chamber of Commerce at the prestigious Queen’s Garden Party at Buckingham Palace. The British Chambers of Commerce receives an annual allocation of tickets from its Patron, Her Majesty the Queen, and this year decided that a selection of tickets would be awarded to younger members of staff from across the Chamber network. The tickets were presented to those who are really making a difference, who deliver great results and always go beyond the call of duty. Abigail was chosen after successfully completing her apprenticeship before continuing to obtain her Masters. Speaking of the event, Abigail commented: “I feel privileged to have been selected as there were so many worthy people that could easily have been nominated. I am extremely grateful that I was able to represent our Chamber at this prestigious event where the Queen and Prince Harry were in attendance. It is a day I will not forget!”

For businesses interested in finding out more, please visit www.worcestershireworkswell.co.uk.

“A DELIGHT TO SEE HEREFORDSHIRE PUNCHING ABOVE ITS WEIGHT” SAYS MAJOR PATRICK DARLING To celebrate the success of the region in this year’s Queen’s Awards for Enterprise, and to encourage even more businesses to join the illustrious list next year, the Chamber was delighted to host its annual Queen’s Award information evening at St Michael’s Hospice on Wednesday 8 May. Due to the popularity of the event, the Chamber then went on to host the first Worcestershire-based event at DRPG in June. Speaking of the success of the events, Major Patrick Darling said: “It is a delight to see Herefordshire punching above its weight. With five winners in the last two years we are certainly showing the rest of Britain what quality, enterprise and innovation exists in Herefordshire. We are well ahead of comparably sized counties. “There are so many more businesses with the right criteria to win a coveted Queen’s Award and I would encourage them to try. The benefits the awards bring to business both outwardly and inwardly are well worth the effort of applying.”

Abigail (R) accompanied by her father, Gordon (L)

2019, including FOLK2FOLK, University of Worcester, Proton Partners International, QinetiQ, Worcestershire Business Central, Air Products, TechTeam, Harrison Clark Rickerbys, Worcestershire County Council, Keepmoat Homes, Mazak, Neoperl, Handelsbanken, Hewett Recruitment, Malvern Hills Science Park, Orchard Valley Foods Group, Malvern Panalytical and mfg Solicitors.

To find out more about the application to the awards, please visit www.gov.uk/queens-awards-for-enterprise.

July/August 2019

CHAMBERNEWS

BUSINESS DIRECTION, A POWERFUL MEDIUM How does the magazine come together and what exactly is involved? I have taken a step away from my International Trade services pages (having already submitted our articles) and brought out a very important lady from behind the scenes to answer these questions. Business Direction Editor for the past two years, Lucy Allen. Maria: First of all Lucy, congratulations on your work in sourcing, initiating, writing and enabling great content for Herefordshire & Worcestershire Chamber of Commerce’s publication, Business Direction. Lucy: Thank you very much. I can’t believe we are at the 50th edition already! Maria: Is BD your only responsibility? Lucy: No, although it is a large part of my role. I am part of a small but effective marketing team and our roles are diverse. My role as ‘PR Executive’ means I contribute to local media, create press releases and I am active and reactive to news events. I also create e-newsletters for the Chamber (including Exit Focus, Business Insight, Herefordshire Roundup and Worcestershire Roundup), and I am proud to be a Time to Change Champion. Maria: We are approaching the deadline for the July/August issue and I can see you focused and working away. Where do the articles originate from? Lucy: Members send in articles or upload stories to the website, and my Chamber colleagues regularly tell me nuggets of good news they hear when out and about and chatting with businesses. I always follow up on my colleague’s feedback, but I also regularly monitor social, digital and traditional media to find leads and explore further. I source Members for opportunities based on articles that I have seen, through my own conversations with businesses and suggestions from my colleagues. In short, if you want to be included, make sure you are letting us know about your news! Maria: What is your favourite type of story?

Lucy Allen with Business Direction over the years

Lucy: Tenacity. Personally, I really enjoy reading about unique ideas and concepts that have gone from drawing board to creation. It’s also great to see success stories about businesses that began in a smaller team and are now winning awards in recognition of their hard work and growth. Maria: It there a limit on the number of articles that can be printed and why? Lucy: Yes, as the publication is free for Members to raise the profile of their businesses and free to the readership, we are reliant on revenue generated by advertising to finance the magazine. Readers may be well-versed with Helen, from Distinctive [publishers], who is equally as passionate about promoting businesses within Business Direction through advertorial! Maria: You have stepped out of the ‘newsroom’ environment of your desk, to chat with BD readers. What are the stages leading up to sign off?

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Lucy: It is stressful, but I run on positive energy. I take pride in producing a professional and engaging magazine. I also want to honour the stories and give balance to the content included. I give opportunity for contributors to proof their articles prior to submission, but I also proof read, check and edit all appropriate pages. Maria: Once the magazine is signed off and sent to print, how soon does the process start again? Lucy: It’s an ongoing, continual process. I am always looking out for opportunities and encourage Members I meet at events to think about sending me a story – particularly if they haven’t done so before. I feel very fortunate to be able to work closely with so many fantastic businesses to help raise their profile in the two counties. Maria: Thank you for your time Lucy, I had better let you get back to it. *Interview conducted by Maria Harrison

BUSINESSNEWS

SPELLER METCALFE ANNOUNCED AS CONTRACTOR FOR NEW CENTRE FOR CYBER Speller Metcalfe has been announced as the main contractor for the new £9 million Midlands Centre for Cyber Security, with work due to start on site at the end of this month. Designed by Associated Architects, the centre is a joint venture between the University of Wolverhampton and Herefordshire Council and will be built at Skylon Park in the Hereford Enterprise Zone, part funded through the European Regional Development Fund (ERDF) in conjunction with the Marches LEP Local Growth Fund.

The aim of the centre is to tackle the growing threat of cyber security and the shared facilities will allow private sector businesses to benefit from the university’s networks and expertise as well as make use of the centre’s specialist training rooms and laboratory spaces. The new centre incorporates a dual break-out space and function hall, alongside the main three storey building that houses business suites, innovation rooms, IT workshops and a ‘Cyber Range’ – a cutting edge facility that will defend against the global rise of hacking.

Picture courtesy of Associated Architects

www.wlv.ac.uk www.spellermetcalfe.com

A CONVERSATION WITH BISHOP FLEMING’S HR DIRECTOR, ANNA AVERIS

DAWLEYS REVEALED AS NEW HEREFORD FC SHIRT SPONSOR

“At Bishop Fleming we work hard to bring together the best people and offer rewarding career opportunities.

Hereford FC is proud to announce that Dawleys will become the new Hereford FC first team front of shirt sponsor for the coming 2019/20 season.

“We are one of the most dynamic top 30 accountants in the UK and have a 340-strong team across seven regional offices. “We have been ranked for four consecutive years as a ‘Sunday Times Top 100 Best Companies to Work For’. We aim to provide a great working environment which enables our people to succeed and are committed to investing in our people at all stages of their careers, recognising people for their achievements and supporting their wellbeing. “We give graduates and trainees responsibility quickly, allowing them to develop valuable skills as well as supporting the development of experienced individuals through targeted development programmes, allowing our people to develop and progress at all levels. “Our investment into our people’s careers enables them to be happy and fulfilled within the workplace and their careers.” www.bishopfleming.co.uk

Marc Innes-Davies from DRPG with Jason Hart from EBC Group

DRPG UPGRADES PRINT ROOM WITH EBC GROUP DRPG, the award-winning creative communications agency based in Kidderminster, has selected EBC Group to upgrade its print room with new digital presses. The upgrade included EBC Group implementing a new Xerox Versant V180, a state-of-the-art digital press, which includes a range of feeding and print finishing options that provides the capability to produce a wide range of high quality print materials. DRPG has also invested in a Canon Oce Arazona 1280 XT UV Flatbed Printer which enables the production of large-scale materials, used by its customers for a range of activities including events and exhibitions.

The new deal sees Dawleys expand its current commercial agreement with the club, a decision that Roger Parckar, who is Dawleys’ Managing Director and big Bulls fan, says was a very simple one. “Dawleys is passionate about its Herefordshire base and we are committed to supporting the local community in any way we can. Therefore, when the opportunity arose, it was a simple decision for us to become the new front of shirt sponsor.” The Bulls’ Commercial Manager, Martin Brain, has explained that he is delighted to see another local company expand their relationship with the club. “Dawleys is a forward thinking local company that continues to grow and we are delighted to announce that they are our shirt sponsor for the 2019/20 season.” www.dawleys.com

Lee Whitehouse, Head of Print & Display at DRPG, said: "We work with some of the world’s leading brands, who demand innovative design alongside the highest quality end product. The new digital presses that EBC Group has implemented ensures that we can continue to produce a wide range of high quality print products, from exhibition displays to point of sale material.” www.ebcgroup.co.uk www.drpgroup.com

July/August 2019

CHAMBERNEWS

Your local, award winning legal experts

HELPING CHARITIES GROW THEIR INCOME Thursfields Solicitors’ Charity Law team has launched a new service to help charities understand how to maintain, maximise and grow their income from legacies. Experts are providing charity clients with bespoke, practical and realistic advice on what can be a complex set of legal obligations linked to legacies. One of the lead lawyers on Thursfields’ Charity Law team is Katherine Ellis, a Senior Associate Solicitor in the Birmingham office, who previously specialised in legacy law for a large national charity in London. Katherine said: “Income from legacies are crucial to many charities and here at Thursfields we understand how important it is for charities to properly handle what can be a very technical area of the law. Our charity clients need to maintain, maximise and grow this vital income stream and our Charity Law team can provide specialist assistance and dedicated support to help them achieve this.” Katherine explained that Thursfields can assist with a broad range of issues including: Legacy administration to include the sale of assets and the appropriation of property and investments, applications to the Probate Registry in accordance with the non-contentious probate rules, abated legacies where there are insufficient funds in the estate to pay the legacy in full, and the taxation of trusts and estates; Legacy management services including advice on procedures, processes and

Katherine Ellis

system reviews to maximise legacy income, guidance on trustees’ roles and responsibilities, handling ex gratia requests and liaising with the Charity Commission. In-house staff training for charities’ legacy team employees or volunteers. In-house support for charities’ legacy team employees or volunteers by phone, email or in person through regular legal consultations. Katherine has five years of first-hand experience of legacy administration and management after beginning her career in the sector with leading vet charity PDSA.

She then became legacy manager with the British Heart Foundation in London and continues to be an active member of the Institute of Legacy Management. Katherine added: “We also have specialist expertise with regard to the full range of legacy disputes and contested estate matters, and a proven track record of resolving complex disputes in favour of charity clients whilst also ensuring they avoid any adverse publicity.” For full details of the Charity Law team’s services please visit www.thursfields.co.uk/ sectors/charity or to discuss a legacy matter contact Katherine Ellis at kellis@thursfields.co.uk and 0121 647 5419.

www.thursfields.co.uk Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

FOCUSONTECHNOLOGY

DIGITAL TRANSFORMATION When it comes to technology, every business, large or small, faces the same common problemsimply keep up, or be left behind. For many however, the prospect of digitally transforming their business can seem costly, complex and disruptive. Although your systems may meet your business needs now, any future growth or success could be hindered by the inability to adopt new technologies. Replacing your current systems when they grow tired or break may seem like an easy short term resolve, but in the long run businesses will only suffer as a result of their avoidance to adopt a digital transformation plan. The right digital transformation plan can provide a host of benefits, from reducing costs and time, to improving efficiencies across the business. However, digital transformation is not a single ‘out of the box’ solution and takes time, careful planning, and the right resources. There are plenty of mistakes that can be made when embarking on a transformation journey- here are 5 steps to consider;

1. A lack of clear strategic direction will not only make the whole process longer but could also result in spiralling costs. A transformation plan requires strong collaboration and should consider all business needs, with a clear set of goals as the aim. Breaking every process and task into manageable steps will make the overall implementation much more simple. 2. Whilst the technology plays a vital part, it is important that everyone is involved in the process, not just the IT department. When it comes to the day-to-day usability, the technology must work across all departments and at all levels. If the technology is starting to become too complex for the business, be prepared to pause or roll back on steps where serious issues occur. 3. For most businesses who are performing successfully, digital transformation may not seem like a necessity. However a digital transformation should be used to make existing functions and processes more efficient and effective, this enables the business to enhance current systems, add new features and over time change the business step-by-step. 4. Having the right level of knowledge is imperative to the success of your

digital transformation project. Identify any missing skills and address them accordingly, investing in the right skills early in the process will ensure your strategy and plans stay on target. If the right skills aren’t available, you cold look to outsource select resources. 5. When planning, it is important to identify what needs to be upgraded, replaced or reconstructed- once you’re into your transformation any ‘unexpected surprises’ could be both costly and disruptive. Simplifying your infrastructure could be as simple as removing multiple redundant or duplicative services and systems, or moving to cloud based solutions. Digital transformation is not a journey that takes place alone. For those with limited resources Managed Service Providers (MSP’s) can help make the process easier and provide valuable insights into your project. With the help from MSP’s like EBC Group, businesses can be assured that they are getting the best technical services and support. For more information download your free e-book, ‘5 Mistakes of Digital Transformation’ at www.ebcgroup.co.uk/ digital-transformation-mistakes or contact 0121 585 4400.

July/August 2019

The Future of Engineering Education

Lifelong Learning - Upskilling, Reskilling and CPD

In the UK, there is a shortage of readily employable, innovative engineers to deliver the positive change our world demands. The Confederation of British Industry (CBI), Engineering Employers Federation (EEF) and Institute of Engineering & Technology (IET) - to mention just three â&#x20AC;&#x201C; have, over the last few years, all bemoaned the lack of required skills. NMiTE will support local and national companies, enabling businesses to enhance their operational capabilities and increase productivity as well as supporting individuals looking to start their own business, transitioning from the military, or seeking to change career.

There are a number of ways NMiTE can support you and your business through our Continuing Professional Development Programme: Technical Skills

Defence & Security

Lean Manufacturing

Materials

Problem Solving

Nato

CAD Modelling

Immunity, Risk & Crisis

Internet of Things

Continuous Improvement

Supply Chain Security

Future Skills

Transition & Start-up

Leadership & Management

Industry 4.0

Starting your own business

Strategic Management

Virtual Comissioning

Building Confidence & Capability

Organisational Performance

Augmented Reality

Business Basics

Operational Enhancement Cyber Security

Data Cloud

Fundamentals

Big Data

Business Continuity

Artificial Intelligence

Resilience

NMiTE is committed to life-long learning and improvement, for more details contact us at CPD@nmite.ac.uk

For details and to register interest visit: NMiTE.ac.uk @NewModelEng

@NewModelEng

NewModelEng

POLICYNEWS

STRUGGLING TO RECRUIT? YOU ARE NOT ALONE... Businesses are currently operating in an incredibly tight labour market. The most recent figures from the Office for National Statistics (ONS) suggest that unemployment has dropped to 3.8%, the lowest level on record since 1974. At the same time, vacancies in the UK labour market are on the rise reaching 837,000 in June 2019, 11,000 more than last year (ONS, 2019). It is thus unsurprising that 50% of businesses attempted to recruit staff during Quarter 1 of 2019 and of those 60% reported that they experienced difficulties during the recruitment process (QES Q1 Report, 2019). With many local businesses experiencing challenges when attempting to access labour and the skilled staff they require to

maintain business growth, addressing the local skills shortage remains a top priority this year. Working in partnership with Hewett Recruitment, Herefordshire & Worcestershire Chamber of Commerce will once again produce the annual Salary & Benefits 19/20 report. This report will benchmark the salaries and the benefits that companies offer across the two counties in order to support businesses to attract and retain staff. At a time when provisions for flexible working and annual leave allowance are as important to candidates as salaries, it has never been more crucial to compare the salary and benefits your business offers. Visit our website to complete the survey and receive your free copy of the report. The Salary & Benefits 2019/20 Report, in

partnership with Hewett Recruitment, will launch at our HR Conference during the autumn of 2019. If you have any questions regarding the survey, please contact contact Poppy Bramford, Policy Manager, on PoppyB@hwchamber.co.uk.

To read the full report, contact policy@hwchamber.co.uk to receive your copy

AGEING WORKFORCE IN WORCESTERSHIRE During Quarter 1, in addition to collecting the standardised QES data on recruitment, exports, cash flow and business confidence, the Chamber also collected data from businesses regarding the average age of their workforce. The UK population is going through a period of demographic change which will lead to a larger proportion of the labour market containing the over 50 age group. This will create future challenges for businesses who will need to address their policies and processes to facilitate the employment of people from an older age bracket.

In addition, businesses will also need to ensure they are capturing the skills and experience of workers who intend to retire to prevent a dramatic loss of skills. By working closely with Worcestershire Local Enterprise Partnership we have created a report which will inform the execution of the ‘Creating Our Future Workforce’ campaign and highlight the need for businesses to take proactive steps to begin succession planning.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

1 in 4 businesses reported that 50% or more of their workforce are aged 50 or over

31% of businesses in Worcestershire indicated that they had either never heard of the term ‘ageing workforce’ or they only knew a few details

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FOCUSONRECRUITMENT

HEWETT RECRUITMENT AND THE HEREFORDSHIRE & WORCESTERSHIRE CHAMBER OF COMMERCE ARE DELIGHTED TO LAUNCH THE 7TH ANNUAL HR PROFESSIONALS CONFERENCE 2019. Plans are well underway for one of the largest and much anticipated annual gatherings of HR professionals and business leaders in the county being held at Bank House Hotel, Bransford, Worcester on Thursday 21st November 9am – 3.00pm. Delegates can be assured of another great line-up of speakers to inspire, addressing the latest hot topics and trends in HR, providing practical advice and support for delegates to take away and make an impact in their own organisations. Speakers confirmed so far: Nicola Whiting, Chief Strategy Officer and co-owner of Titania is set to join the conference line-up this year. "Transactional to Transformational" Like many businesses Titania began with transactional HR - driven by process & policies, but they wanted much more, they just weren't sure how to get there! Nicola Whiting shares Titania’s eight year journey to developing transformational HR processes and diversifying their businesses “greatest asset” – its people. As an award-winning business mentor for both local and national business accelerators and board member for Worcestershire LEP, Nicola is passionate about business growth. She is also an Amazon best-selling author and is listed in SC Magazine’s Top 20 most influential women working in cyber security. In 2019 Nicola was honoured to receive the UK’s inaugural “National Cyber Citizen Award” for her “outstanding contribution to the world of cyber security and protection” Sally Morris, Partner and head of Employment at mfg Solicitors. Sally needs little introduction and is the conferences

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resident ‘Legal Eagle’. Sally brings her wealth of employment knowledge to the event and her unique approach gives energy into her presentation. Sally will be focusing on some of the latest hot topics in HR and employment Law – guiding us through the minefield offering practical steps and advice to ensure HR maintains compliance and helps protect businesses from litigation. Dave Morris, founding Director of development specialists Zentano, is one of Worcestershire’s principal leadership coaches.

Nicola Whiting

“How to create leaders and managers who can retain talent and drive productivity”. Dave has the unique ability of bringing together proven management theories, sports and performance psychology and people development tools and moulding them into an accessible and practical approach to growing a business. His work with local and national businesses has earned him a reputation for delivering higher people engagement, improved customer-service ratings, effective strategies for attracting and keeping talent, improved well-being in the workplace, expediting change, enabling sustainable growth and having fun while learning.

Dave Morris

Bookings are now being taken. The conference is always a sell-out- so don’t miss out on reserving your place. Tickets cost £37.50+VAT per person for Chamber/ CIPD member and clients of Hewett’s and £50+VAT for non-members. Book your place today: email: events@hwchamber.co.uk or visit www.hewett-recruitment.co.uk/ hr-conference-2019

Sally Morris

July/August 2019

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3rd Floor, Broadway House, 32-35 Broad St, Hereford HR4 9AR • Thursday 11 July. 8.30am–9.30am • Thursday 26 September. 8.30am–9.30am

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Haines Watts Hereford

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Shire Business Park, Suite 1A, Wainwright Rd, Worcester WR4 9FA • Wednesday 10 July. 8.30am–9.30am • Wednesday 25 September. 8.30am–9.30am

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Haines Watts Worcester

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Join us at one of our breakfast workshops to find out what activity can qualify and how to maximise the potential of a claim.

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If you have invested in improving products, services or processes in your business you are probably eligible for tax relief.

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Want to know more about R&D tax relief?

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Breakfast refreshments will be provided. To book your place, please contact Julie Homersley jhomersley@hwca.com or tel: 01432 273 189

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www.hwca.com

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Wolverhampton 01902 793333

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Hereford 01432 273189

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Worcester 01905 612347

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Evesham 01386 579999

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Tewkesbury 01684 290123

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Birmingham 0121 4561613

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Tamworth 01827 61835

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Ashby 01530 411130

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Haines Watts West Midlands

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BUSINESSSUPPORT

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Mailing House Facilities

Data Email Management Broadcasting Processing

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Flexible solutions tailored to represent you and your brand Money saving — no need for you to invest in state-of-the-art technology and specialist staff. Experience — over 27 years’ experience in providing UK-based outsource business solutions. Efficiency — our tried and trusted systems means quick implementation saving you time and resources. Technology — flexible IT services that provide bespoke solutions to meet your requirements.

www.dawleys.com www.dawleys.com Tel: Tel: 01989 01989 768562 768562 2018 MEDIUM TO LARGE BUSINESS OF THE YEAR

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0% APR £169 Representative*

per month^

£1,250 Financial Deposit Allowance* Rear parking sensors Reversing camera Includes 2 years free servicing^^

MOTORLINE TOYOTA HEREFORD Ross Road, Callow, Hereford HR2 8BT 01432 623618 www.motorline.co.uk/toyota Model shown is Yaris Icon Tech Petrol 1.0 VVT-i Manual. Official fuel consumption figures in mpg (1/100km): combined 45.0 (6.3) – 48.7 (5.8). Combined CO2 107 g/ km. Figures are provided for comparability purposes; only compare fuel consumption and CO2 figures with other cars tested to the same technical procedures. These figures may not reflect real life driving results. Fuel consumption and CO2 produced varies significantly depending on a number of factors, including the accessories fitted (post-registration), driving style, conditions, speed and vehicle load. All models and grades are certified according to the World Harmonised Light Vehicle Test Procedure (WLTP), which replaces the New European Driving Cycle test procedure (NEDC). All CO2 figures quoted are NEDC equivalent. This means the CO2 figures are based on the new WLTP test procedure but calculated (using a standard European calculation method) to allow comparison with the NEDC test procedure and will be used to calculate vehicle tax on first registration. All mpg figures quoted are full WLTP figures. More information can be found by visiting: www.vehicle-certification-agency.gov.uk/fcb/wltp.asp Model shown is Yaris Icon Tech Petrol 1.0 VVT-i Manual at £16,085 including optional Metallic paint at £515. Additional charges may apply on selected paint colours and finishes. Prices correct at time of being published. 5 year/100,000 mile manufacturer warranty. Terms and conditions apply. *0% APR Representative and £1,250 Finance Deposit Allowance only available on new retail orders of Yaris Conventional (excluding Active grade) between 1st April 2019 and 30th June 2019 and registered and financed through Toyota Financial Services by 30th September 2019 on a 42 month AccessToyota (PCP) plan with 0%-35% deposit. ^Payment shown is based on a 42 month AccessToyota (PCP) contract with £2,753.50 customer deposit and Guaranteed Future Value/Optional Final Payment. Toyota Financial Services is a trading name of Toyota Financial Services (UK) PLC; registered office Great Burgh, Burgh Heath, Epsom, Surrey, KT18 5UZ. Authorised and regulated by the Financial Conduct Authority. Indemnities may be required. Finance subject to status to over 18s. Other finance offers are available but cannot be used in conjunction with this offer. Offer may be varied or withdrawn at any time. 8,000 miles per annum, excess miles over contracted charged at 8p per mile. Toyota Centres are independent of Toyota Financial Services. Participating Toyota Centres. Affordable finance through AccessToyota (PCP). Terms and conditions apply. ^^2 free services on selected Yaris Conventional models purchased, registered and proposed for finance between 13th May 2019 and 31st August 2019, and financed through AccessToyota (PCP) by 30th September 2019. Offers apply to qualifying retail customers only. Free servicing includes 1 Intermediate and 1 Full Service in accordance with manufacturer’s servicing schedule (each 12 months/10,000 miles, whichever the sooner) and must be redeemed at an Official Toyota Service Outlet. Wear parts are excluded. Service plan administered by EMAC Ltd on behalf of Toyota (GB) Plc. Valid at participating Toyota Centres only. Offer may be varied or withdrawn at any time. Terms and conditions apply.

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July/August 2019

BUSINESSSUPPORT

Be part of the first business awards celebrating the rising stars of North Worcestershire Visit www.NWBusAwards.org

@NWBusAwards

NWBusAwards

Embroidery & Printwear Specialists

WORKWEAR SCHOOL UNIFORM PROMO MERCH

SPORTS KITS SAFETY CLOTHING BESPOKE ORDERS

01905 28553 Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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BUSINESSNEWS

HAINES WATTS CELEBRATES WINNING NATIONAL ACCOUNTANCY AWARD Haines Watts has once again won the prestigious Accountancy Firm of the Year Award at the 2019 FDs’ Excellence Awards. The awards highlight the pivotal role that banks, accountancy firms, financial software providers and pension firms play in partnering UK businesses and the high regard in which UK FDs and CFOs view their relationships with their service providers. Now in its 18th year, the awards acknowledge those who go above and beyond to deliver results and encourage growth.

Unlike other awards judged by a panel of experts, the service provider’s awards are voted for by business owners and finance directors across the UK. Haines Watts’ core client base is SME owner managed businesses, so to get this endorsement means a great deal to the firm. www.hwca.com

SEXUAL HARASSMENT IN THE WORKPLACE Since 2017 there has been a marked increase in sexual harassment-related news - with social media and email becoming two constant channels for harassment in the workplace.

In 2019, Neoperl is proud to reach a milestone year – celebrating the company’s 20th anniversary. To commemorate this important anniversary, Neoperl has decided to host a family fun day to celebrate with its employees and their families, to thank them all for the hard work everyone puts in daily, to uphold the standards that the Neoperl Brand demands. The day will feature complimentary entertainment for the children and adults, with various bouncy inflatables and obstacle courses. The celebration will also include live music from a local band and DJ. The hot food, tasty sweets, treats and first alcoholic drink will be redeemable with special Neoperl tokens given out upon arrival. The company will also be holding a raffle with over £1000 worth of prizes, supplied by Neoperl and various suppliers and local businesses, with all funds going to Macmillan cancer support.

Too often this type of behaviour is tolerated and while the person who sexually harasses someone is liable, employers can also be held responsible for acts of sexual harassment by their employees. This underlines why businesses should have clear processes in place. Recent cases, such as the allegations made against Harvey Weinstein, have caused concern over Non-Disclosure Agreements (NDAs). A new warning notice makes it clear that if an employee is not represented by a solicitor, then the solicitors acting for the business will be responsible for ensuring there is no unfair advantage and must prove that the NDA does not include obvious unenforceable clauses.

60TH ANNIVERSARY FOR STRATEGIC MEMBER, NEOPERL

www.neoperl.co.uk It is a minefield which all businesses must make sure they step through very carefully. For a further discussion, members can contact Kate Jones at mfg Solicitors through kate.jones@mfgsolicitors.com www.mfgsolicitors.com

ISO QUALITY SERVICES LTD ACHIEVE WORCESTERSHIRE WORKS WELL The team at ISO Quality Services Ltd was recently delighted to be accredited to Level One of Worcestershire Works Well. The initiative, which aims to improve employee health and wellbeing, was embraced by the Worcester-based business which already had a caring reputation. Jennifer Semini, Managing Director, commented: “We are a family business with very strong people-oriented values. Worcestershire Works Well helps us to be proactive in looking after our employees’ health and wellbeing so they can continue

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to provide exceptional support to our clients. The results speak for themselves: customer feedback is overwhelmingly positive and the business is meeting its growth targets.” Debbie Farr, Director, added: “We were evaluated in several areas including physical activity, healthy eating and mental health. The steps we have taken encourage our team to achieve a better work/life balance, Level Two will build on this still further.” www.isoqsltd.com

July/August 2019

Find your perfect Mercedes-Benz today.

Visit us to take a test drive or call us on 01905 412 554 Mercedes-Benz of Worcester Hindlip Lane, Blackpole, Worcester, WR3 8SB 01905 412 554 Lookers.co.uk/Mercedes-Benz Official government fuel consumption figures in mpg (litres per 100km) for the Mercedes-Benz range: urban 14.2(19.9)-62.8(4.5), extra urban 25.9(10.9)-72.4(3.9), combined 19.9(14.2)-68.9(4.1). CO2 emissions 325-108 g/km. The indicated values were determined according to the prescribed measurement method. These are the â&#x20AC;&#x153;NEDC CO2 valuesâ&#x20AC;? according to Worldwide Harmonised Light Vehicle Test Procedure (WLTP). For more information on these values and how they have been calculated please see http://www.mercedesbenz.co.uk/WLTP Official EU-regulated test data are provided for comparison purposes and actual performance will depend on driving style, road conditions, chosen optional extras and other non-technical factors.

SKILLS

NASH BUSINESS SYSTEMS INVITED AS GUEST SPEAKER AT AUTISM EMPLOYMENT EVENT On Wednesday 27 April, Mark Nash from Nash Business Systems attended Worcestershire County Council’s ‘Autism in Employment’ event as guest speaker. The event was held by the council to highlight that only 16% of adults with autism are in full time employment. Nash Business Systems has provided employment and placement opportunities to adults with autism. Making small adjustments can help employees feel more at ease and help them enjoy work. As an employer, Mark has also learnt to make special adjustments. For example, at the interview stage Mark sent out a list of

interview questions in advance to remove the barrier of uncertainty. Candidates are also allowed to bring a chaperone along to the interview, providing a familiar face to help overcome the new surroundings. Through experience, Mark also found the importance of being direct. He explains: “Saying I will let you know in 1 to 2 weeks may confuse and upset, especially if you do not respond.”

member of staff who may otherwise be isolated and lonely. www.nashbusinesssystems.co.uk

Nash Business Systems would like to encourage other employers to consider bringing someone with autism into their workplace to see the benefit and skills offer. If you make the reasonable adjustments, you can find yourself a great

SCHOOL AWARDED £10K GRANT Holy Trinity School and Sixth Form Centre is celebrating after being awarded £10,000 in National Lottery funding for its swimming pool Project Sunshine.

NEW SPONSOR ANNOUNCED FOR SCHOOL GAMES Each year since 2010, a mass of coloured T-shirts disperses across Hereford Leisure Centre, where over 1500 children and young people take part in a mini-Olympics style showpiece. For this year’s games, Sports Partnership Herefordshire and Worcestershire is delighted to reveal Hoople as its new sponsor. Stephen Brewster, Chief Executive Officer at the Sports Partnership Herefordshire and Worcestershire said, “The Herefordshire School Games is a fantastic opportunity to provide meaningful experiences for young people participating in school sport. We are absolutely thrilled and very grateful for Hoople’s support and sponsorship of the Herefordshire Summer School Games, which continue to go from strength to strength.” Nick Mather, Chief Operating Officer at Hoople, said: “Hoople understands the significance and the positive impact participation can have on an individual and a group. We are certain that this will be an inspirational event for all the participants and leaders.”

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The school is thrilled to have secured a grant of £10,000 from The National Lottery Community Fund which will help towards the purchase of much needed new windows and fire doors for the school’s swimming pool. A year-round facility supporting students learning to swim, many progressing on to compete at county and national level, it is also much-used by local swimming clubs and community groups. The National Lottery Community Fund grant towards the total renovation costs, will now be added to by students who will help fundraise starting by taking part in a two-week sponsored swim as part of their regular swimming lessons. The National Lottery Community Fund distributes money raised by National Lottery players for good causes and is the largest community funder in the UK. www.holytrinity.co.uk

STUDENT AWARDED TOP APPRENTICE TITLE A horticulture apprentice training at Pershore College has been named as the Midland Regional Growers (MRG) Apprentice of the Year. Tom Everard, who is currently employed at the Worcestershire-based plant company Bransford Webbs, was presented with the award by the BBC television gardening presenter, Monty Don, during last month’s RHS Malvern Spring Show. Currently in the second year of his apprenticeship scheme, the 20-year old from Clifton-upon-Teme was also given a trophy and and £100 in prize money. He said: "I have thoroughly enjoyed the time I have spent at Pershore College and have found it extremely useful relating the knowledge I have learnt there to various tasks I have completed at work.”

www.sportspartnershiphw.co.uk/ herefordshire-school-games

Mark Diggines, MRG training assessor at Pershore College, said: “Tom has embraced the world of plant production and fully deserves his award of Midland Regional Growers' Apprentice of the Year 2019. He has taken every challenge in his stride and demonstrated an ability well beyond his experience.”

www.hoopleltd.co.uk

www.wcg.ac.uk

July/August 2019

BUSINESSNEWS

INTRODUCING MULBERRY TREE RESTAURANT & BAR Mount Pleasant hotel has a new brand name for its restaurant and bar.

Helen Davenport, Partner

SKILLS CONCERNS CAUSING A STIR IN UK LABOUR MARKET “Concerns over the availability of suitable skills are at an all-time high and are causing a stir in the UK labour market. “To tackle this, we will be seeing more businesses being pushed to offer packages that are more attractive to new recruits. A survey by the CIPD and Adecco Group found that the national skills shortage has bolstered salaries in the private sector from two to 2.5 per cent, which is higher than the rate of inflation.

Set in a beautiful Georgian building overlooking the Priory Church with direct access to the Malvern Hills, this contemporary restaurant was recently rebranded Mulberry Tree Restaurant & Bar with a formal launch on Wednesday 1 May. Malvern’s relationship with the Mulberry tree started when literary legend, George Bernard Shaw planted one in the Priory Park in 1936. Although the tree was destroyed later on, parts of its cuttings found their way to Australia and then back to Malvern many years later. The Mount Pleasant has one such ‘Shaw’ cutting of that tree. In the words of AJ Bains, General Manager: “For us, Mulberry tree is a symbol of nature, faith and growth and it resonates with our love for Great Malvern, its community and its history and our pursuit of service excellence. Mulberry Tree represents a promise of growth and everlasting faith - exactly what we want our customers to think of us.” www.mountpleasanthotel.co.uk

“While the private sector is able/ willing to spend more on talent, the public sector is not in the same position so they must find at other ways of keeping talent. As well as or as an alternative to salary increases, all organisations should be looking at offering employees the support to upskill, retrain and gain digital and tech skills. Ultimately, this should bring positive results for both employers and employees, as the automation of certain tasks will allow staff to be more creative in their day-to-day roles.”

A MENU TO SHOWCASE THE REGION’S FINEST Since its opening in January, Pensons, Lee Westcott’s restaurant situated on the Worcestershire-Herefordshire border at the Netherwood Estate, has worked hard to establish itself on the foodie map. This month sees the addition of some exciting new dishes on the menu showcasing local ingredients. New on the menu includes starters of Wye Valley asparagus with home-made ricotta, chamomile and wild garlic foraged from the Estate and also a wonderful combination of salt-aged beef from Legge’s of Bromyard combined with black garlic, cep and cured egg yolk. Main courses include middle white pork, from Richard Vaughan’s outstanding rare breed meats at Huntsham Court Farm in the Wye Valley and the classic Herefordshire Herdwick lamb from Legge’s. To round off the meal, a dessert of local Wye Valley rhubarb is a must before enjoying a coffee in the sunny courtyard.

Helen Davenport, Partner

Follow Pensons on Instagram and Facebook @pensonsrestuarant to see more of its mouth-watering creations.

www.gowlingwlg.com

www.pensons.co.uk

JOURNEY TO SUCCESS WITH THE MAGIC TRACTOR Worcestershire Business Central is working with The Magic Tractor to help shape its latest initiative. Journey to Success, forming part of the Inspiring Growth campaign, is aimed at supporting the growth of SMEs in Worcestershire through a series of seminars and events. Ania Naughton, Owner and ‘Head Farmer’ of The Magic Tractor, says the project has been a fun one: “Journey to Success lent itself to using the idea of travel and transport as an analogy to scaling a business - changing lanes, avoiding potholes, travelling to new markets etc. We

relished the opportunity to interpret the information with a bit humour to make the ideas resonate with people.” Kevin Aisbitt, Growth Hub Manager at Worcestershire Business Central says: “We’ve been given an assortment of tools to promote the events across all media with flyers, banners and graphics to use on our website and social media. The theme is embedded within how we deliver our message in the sessions, using ideas like the ‘Business MOT checklist’ for companies considering scaling up.”

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

www.themagictractor.co.uk www.business-central.co.uk/ inspiring-growth

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CHAMBERTRAINING

www.hwchamber.co.uk/training

GIVE YOUR STAFF THE SKILLS TO GROW With up skilling staff high on the agenda for many businesses, make sure to take advantage of the Chamber’s Training department’s interactive Personal Development course series. You are able to book any of your team members onto individual or multiple courses, helping your employees to enhance their skills in a variety of business areas.

Dawn Hardman, Director of HR and Trainer (L) with Lauren Salisbury, Training Co-ordinator (R)

ASSERTIVENESS AND CONFIDENCE AT WORK

COMMUNICATING FOR SUCCESS

CONDUCTING EFFECTIVE TEAM APPRAISALS

Confidence is a key part of leadership, sales, customer care and relationshipbuilding with colleagues and clients. This course is ideally suited to those employees who want to gain confidence and be more assertive, as well as those who want to lessen their aggression in the workplace.

The ability to interact effectively with people is central to business management and the development of a team. People are unique and must be managed, motivated, communicated with and supported in a way that capitalises their strengths.

An essential course for anyone in a management role who wants to obtain positive outcomes and changes in behaviour from an appraisal process. This course provides delegates with a number of approaches and techniques to ensure that they appraisals they conduct are structured, productive and positive.

EFFECTIVE PRESENTATION SKILLS

EFFECTIVE TIME MANAGEMENT

FINANCE SKILLS FOR NON-FINANCE MANAGERS

Speaking in front of an audience is daunting. Designed to develop your confidence when delivering presentations, this course is full of tips about how to overcome nerves through preparation and develop professional delivery in order to give maximum impact on your presentation.

You can’t create time, but you can use the time you have efficiently. This course is valuable for anyone who feels they need to prioritise, adapt to changing priorities and react assertively when others place demands on their time.

Understanding finance is key to the success of every business. This one-day course is for managers who want an understanding of basic accounting principles, and how to apply them.

INTRODUCTION TO PROJECT MANAGEMENT

MANAGING PEOPLE IN THE TEAM

MANAGING PERFORMANCE IN THE TEAM

This course aims to develop your skills as a Project Manager, deciding on the objectives, building the team, analysing the information available and developing the ideas to deliver the project.

A key part of the manager/team leaders responsibility is to manage the day to day behaviour of their team members. It is important they set standards the rest of the team follow as well as dealing with problems and managing difficult situations. This course discusses how to mange your team effectively.

Successful teams are created via realistic, measureable and clear expectations and goals. Managers assess performance regularly with constructive feedback when supporting change. Learn how to effectively manage your team and reach your goals.

MENTORING IN THE WORKPLACE

ROLE OF THE TEAM LEADER

TRAIN THE TRAINER

This workshop is designed for Team Leaders, identifying key skills which will improve how you interact with your team, motivate them to achieve their goals and delegate work to ensure optimum productivity levels.

There are many instances where line managers, supervisors or specialists need to pass on knowledge and skills to others in the organisation. You might consider preparing your staff to deliver training in-house. Our popular Train the Trainer course is an ideal platform to prepare them to do so.

This course is designed to give you practical guidance on setting up and improving existing mentoring relationships. This provides employees with someone that will share their professional knowledge and expertise. It helps employees quickly settle into a new job and develops staff.

For more information or to book any of these courses, email training@hwchamber.co.uk

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July/August 2019

CHAMBERBUSINESSTRAINING

TRAINING CALENDAR JULY - AUGUST 2019 JULY COURSES

AUGUST COURSES

Introduction to WordPress Tuesday 2 July - 9.30am-1.30pm £90+VAT Members £110+VAT Non-members

Quality Manager Training Tuesday 6 August - 9.30am-4.30pm £236+VAT Members £295+VAT Non-members

Introduction to Microsoft Excel Thursday 15 August - 9.30am-4.00pm £160+VAT Members £200+VAT Non-members

Advanced Microsoft Excel Wednesday 10 July - 9.30am-4.00pm £160+VAT Members £200+VAT Non-members

Emergency First Aid at Work Wednesday 7 August - 9.30am-4.30pm £90+VAT Members £110+VAT Non-members

Search Engine Optimisation Tuesday 20 August - 9.30am-1.30pm £90+VAT Members £110+VAT Non-members

Internal Auditor Training Wednesday 10 July - 9.30am-4.00pm £160+VAT Members £200+VAT Non-members

Excel Masterclass Thursday 8 August - 9.30am-4.00pm £200+VAT Members £250+VAT Non-members

Managing People in the Team Wednesday 21 August - 9.30am-4.30pm £160+VAT Members £200+VAT Non-members

Writing Effective Marketing Copy Thursday 11 July - 9.30am-4.30pm £160+VAT Members £200+VAT Non-members

IOSH Working Safely Thursday 15 August - 9.30am-4.30pm £160+VAT Members £200+VAT Non-members

Intermediate Microsoft Excel Thursday 29 August - 9.30am-4.00pm £160+VAT Members £200+VAT Non-members

Role of the Team Leader Tuesday 16 July - 9.30am-4.00pm £160+VAT Members £200+VAT Non-members Workplace Mental Health Awareness Wednesday 17 July - 9.30am-4.30pm £160+VAT Members £200+VAT Non-members Train the Trainer Thursday 18 July - 9.30am-4.00pm £160+VAT Members £200+VAT Non-members Google Analytics Tuesday 23 July - 9.30am-1.30pm £90+VAT Members £110+VAT Non-members IOSH Managing Safely (4 day) 23-26 July - 9.30am-4.30pm £495+VAT Members £595+VAT Non-members Successful Telesales Monday 29 July - 9.30am-4.30pm £160+VAT Members £200+VAT Non-members

For more information and bookings contact us on 01905 673 611, training@hwchamber.co.uk. or www.hwchamber.co.uk/training Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHAMBEREVENTS

www.hwchamber.co.uk/events

AUTUMN BUSINESS EXPO In association with Hewett Recruitment Date: Thursday 10 October Time: 9.30am-2.30pm Venue: Three Counties Showground, Malvern WR13 6NW Cost: FREE to attend

WHAT’S ON?

Midlands Engine Investment Fund – Meet the Fund Managers

Networking Breakfast

10.00-11.00am

Sponsored by Worcestershire Business Central 7.30-9.30am

We are pleased to announce the return of Lord Digby Jones as the networking breakfast keynote speaker, who will be discussing the current economical climate. Over 250 business professionals attend this breakfast to begin a busy day of networking.

Food and Drink Producers Zone Sponsored by mfg Solicitors 9.30-2.30pm

The British Business Bank is once again holding a seminar in order to discuss the £250m Midlands Engine Investment Fund (MEIF). To create continued awareness of the MEIF, this seminar will showcase how those involved with allocating the funds have helped various businesses across the Midlands region. This free to attend event will be attended by fund managers from BCRS Business Loans, Maven Capital Partners, Mercia Fund Managers and Midven. The fund provides debt and equity finance from £25,000 up to £2m for growing small businesses across the Midlands. Attending the event is another opportunity to learn more about the MEIF and learn how the fund can help your clients or your business. This year’s Autumn Business Expo is returning in October, and limited stands are now remaining. Stands can be booked for Thursday 10 October from £299.00+VAT, or companies can receive a discount for double bookings by ordering a stand for the Autumn Expo 2019 and Spring Expo 2020. Download a booking form from the website or request one from events@hwchamber.co.uk.

All exhibitors will receive:

CHAMBER CONNECTS Experiential events Meet & Feed the Rhinos Wednesday 31 July - 12.00-2.30pm Wednesday 14 August - 12.00-2.30pm West Midlands Safari Park, Spring Grove Road, Bewdley DY12 1LF

£37.50+VAT Members £50.00+VAT for Non-members We are excited to launch two new dates in July and August for the Meet and Feed the Rhinos’ networking event, due to popular demand! At this experiential event, groups of 6 will be taken on an exclusive jeep tour of the Asian rhino house, where they will meet the Rhinos, help feed them and learn from their experienced keepers! Each group will also enjoy a drink on arrival, and a buffet lunch either before or after their Rhino Experience and a photograph.

Cocktail Masterclass Thursday 22 August - 5.00-7.00pm The Brick Room, New Street, Worcester WR1 2DL

Company name listed in the event programme, handed to all attendees on arrival Use of “I’m exhibiting at” logo for your marketing materials One free breakfast place with a single stand and two free breakfasts with a double stand The Food and Drink Producers Zone will be a main feature of the event. Local Food and Drink producers will be showcasing their products and providing free samples through out the day for everyone to enjoy.

Business Leaders Lunch 12.30-2.30pm With a guest speaker from Natwest Bank Exclusive to Patron and Strategic Members

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A 6ft trestle table for your event materials An exhibitor name badge on arrival for each staff member on your stand Company listed on our exhibitor page on the Chamber website Free tea, coffee and water throughout the day provided by Watercooler World An option for electricity and a tablecloth at an additional cost

£20.00+VAT Members £35.00+VAT for Non-members Join us at the Brick Room where you will learn how to be the star of the party by makin’ and shakin’ a variety of popular cocktails. After an interactive demonstration by an expert mixologist, you will be able to create and sample your own cocktail whilst networking with fellow local business professionals.

July/August 2019

CHAMBEREVENTS

NETWORKING CALENDAR JULY-AUGUST 2019 JULY The Big Lunch in association with AMROS Golf Friday 5 July - 12.00pm onwards With guest speaker Sir Clive Woodward and Chris Pennell Chateau Impney Hotel, Droitwich, Worcester WR9 0BN Invite only (Patron & Strategic) Manufacturing Forum in association with Vision Labs Tuesday 9 July - 8.00-11.00am Vision Labs, 2 Foley Grove, Kidderminster DY11 7PT Exclusive to Manufacturers only

Maximise Your Membership in association with ISO Quality Services Friday 9 August - 8.30-11.00am TBC FREE to Members Meet & Feed the Rhinos 2 Wednesday 14 August - 12.00-2.30pm West Midland Safari Park, Spring Grove Road, Bewdley DY12 1LF £37.50+VAT Members / £50+VAT Non-members

Worcester HR Forum in association with Hewett Recruitment Tuesday 9 July - 9.30-11.30am H&W Chamber, Severn House, Prescott Drive, Warndon Business Park, Worcester WR4 9NE FREE to Members/clients of Hewett / £30+VAT Non-members

Hereford Women’s Business Forum in association with Hereford Racecourse Thursday 15 August - 9.30-11.30am Hereford Racecourse, Roman Road, Hereford HR4 9QU FREE Members / £20+VAT Non-members

Leadership Development Series in association with 3WH Wednesday 10 July - 8.30-11.00am Bank House Hotel Spa and Golf, Bransford, Worcester WR6 5JD £59+VAT Members / £79+VAT Non-members

Herefordshire Networking Lunch Wednesday 21 August - 12.30-2.30pm The Green Dragon Hotel, Hereford HR4 9BG FREE Members / £20+VAT Non-members

Chamber Golf Day in association with AMROS Golf Wednesday 10 July - 10.00am onwards Redditch Golf Club, Lower Grinsty Lane, Redditch B97 5PJ To book your place please contact Neil Betteridge, AMROS Golf, on 07792 620355

Cocktail Master Class Thursday 22 August - 5.00-7.00pm The Brick Room, New Street, Worcester WR1 2DL £20+VAT Members / £35+VAT Non-members

Worcestershire Networking Lunch Thursday 18 July - 12.30-2.30pm The Granary Hotel & Restaurant, Heath Lane, Shenstone, Kidderminster DY10 4BS FREE Members / £20+VAT Non-members

Worcestershire Networking Lunch Wednesday 28 August - 12.30-2.30pm The Evesham Hotel, Coopers Lane, Evesham WR11 1DA FREE Members / £20+VAT Non-members

Thursday Connections with Harrison Clark Rickerbys Thursday 25 July - 5.30-7.00pm Cellar Door, 25 Widemarsh St, Hereford HR4 9EA FREE Members / £10+VAT Non-members

UPCOMING CONFERENCES

Worcester Cyber Forum in partnership with Worcestershire Business Central Tuesday 30 July - 7.30-9.30am Chateau Impney Hotel, Droitwich, Worcester WR9 0BN FREE Members & Non-members Meet & Feed the Rhinos 1 Wednesday 31 July - 12.00-2.30pm West Midland Safari Park, Spring Grove Road, Bewdley DY12 1LF £37.50+VAT Members / £50+VAT Non-members

AUGUST Hereford Cyber Forum Friday 2 August - 7.30-9.30am Eastnor Castle, Ledbury, Hereford HR8 1RL FREE Members & Non-members Hereford HR Forum in association with Hewett Recruitment Wednesday 7 August - 9.30-11.30am Hereford Business Solutions Centre, Units 1-4, Skylon Court, Rotherwas, Hereford, HR2 6JL FREE to Members/Clients of Hewett / £30+VAT Non-Members

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Women’s Business Conference in association with Bishop Fleming Friday 27 September - 9.30pm-2.30pm The Abbey Hotel, Abbey Road, Great Malvern WR14 3ET £37.50+VAT for Chamber Members, £50.00+VAT for Non-members Join business professionals from across Herefordshire and Worcestershire for our annual Women’s Business Conference. Hear from inspiring speakers, benefit from plenty of networking opportunities throughout the day and enjoy a two course lunch.

HR Professionals Conference in association with Hewett Recruitment Thursday 21 November - 9.00am-3.00pm Bank House Hotel, Bransford, Worcester WR6 5JD £37.50+VAT for Chamber Members or clients of Hewett Recruitment, £50.00+VAT for Non-members Join other HR Professionals from companies of all sizes and sectors within the two counties for an event not to be missed to understand the current and future innovations, and challenges facing businesses. Delegates will also have chance to network throughout the day and enjoy a two course lunch.

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ADVERTORIALFEATURE

PERSHORE’S TOM AWARDED TOP APPRENTICE TITLE A horticulture apprentice training at Pershore College has been named as the Midland Regional Growers (MRG) Apprentice of the Year. Tom Everard, who is currently employed at the Worcestershire-based plant company Bransford Webbs, was presented with the award by the BBC television gardening presenter, Monty Don, during last month’s RHS Malvern Spring Show. Currently in the second year of his apprenticeship scheme, the 20-year old from Clifton-upon-Teme was also given a trophy and £100 in prize money. Tom said: "I have thoroughly enjoyed the time I have spent at Pershore College and found it extremely useful relating the knowledge I have learnt there to various tasks I have completed at work.” Mark Diggines, MRG training assessor at Pershore College, said: “Tom has embraced the world of plant production and fully deserves his award of Midland Regional Growers' Apprentice of the Year 2019. He has taken every challenge in his stride and

demonstrated an ability well beyond his experience. “During his apprenticeship, Tom has won a trip over to see the plant nurseries in Holland, won a day at the RHS Chelsea Show and seen himself promoted to supervisor. He is a credit to both Bransford Webbs Plant Company and Pershore College.” Tom joined Bransford Webbs in September 2017 on a two-year apprenticeship scheme and is currently working towards a Level 2 work-based learning Diploma in Production Horticulture.

His apprenticeship mentor at Bransford Webbs, Karl O’Neill, said: “We are very proud of Tom’s achievements. He has worked very hard during his apprenticeship and is a worthy winner of this award. We are positive he has a bright future with us here.” If you are an employer and looking for an apprentice, you can find out more information at wcg.ac.uk/hireanapprentice. Alternatively, you can call 0300 456 0046 or email employers@wcg.ac.uk to speak to the employer services team.

Holy Trinity Sixth Form - Apply now for September 2019 •

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Range of A Level courses offered including Law and Psychology

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Small teaching groups no more than 10

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July/August 2019

ADVERTORIALFEATURE

FORMER MIDWIFE JOINS LAW FIRM on the experience and advice of a nurse, doctor and now a midwife.”

Leading law firm Lanyon Bowdler has strengthened its award-winning clinical negligence team with the appointment of a new medical legal assistant - a registered midwife with more than 30 years’ experience.

Lanyon Bowdler was named as the national Clinical Negligence Team of the Year at last year’s Proclaim Eclipse Personal Injury Awards, which recognise high standards of practice in personal injury and clinical negligence legal work. Kris said: “I am really enjoying the new challenge and working for such a highly respected firm as Lanyon Bowdler. I am confident the experience I have gained over the last 32 years will help the clinical negligence team and I look forward to sharing in that success.

Kris Pugh will be based at Hereford and will work closely with the firm’s clinical negligence lawyers across Herefordshire, Shropshire and North Wales. Lucy Small, head of the firm’s clinical negligence team in Hereford, said: “We are delighted to welcome Kris to Lanyon Bowdler. She will add further specialist knowledge to our already highly respected clinical negligence team and will be invaluable in helping with cases involving maternity services. “Kris has been a registered midwife for 32 years, working in an NHS hospital setting. Prior to that she worked as an A&E nurse in Liverpool so brings a wealth of experience to the firm which will be of significant benefit to our clients.

“Although Kris will be based in Hereford, we work very closely as one team and she will be providing her valuable input and supporting us in our work with clients across Shropshire, North Wales and Hereford and Worcester. “The appointment strengthens our in-house medical team who work very closely with our lawyers and we are in the fortunate position of being able to draw

“Maternity services have been very much in the headlines for some time now as many hospitals and health trusts try to come to terms with the ever-increasing pressures. “Hospitals and trusts are working under increasingly difficult circumstances but the health and welfare of mothers and their babies must be safeguarded at all times.” For more advice, visit www.lblaw.co.uk or call 0800 652 3371.

Transparently priced, practical advice and support delivered by legal specialists in Herefordshire Our specialist corporate, commercial property, dispute resolution and employment lawyers provide support to help you grow and protect your business, giving you a solid foundation to build upon

Incorporating Beaumonts Solicitors

01432 378379 www.lblaw.co.uk Our People, Your Team

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

Beaumont House, Offa Street, Hereford HR1 2LH 44 High Street, Bromyard HR7 4AE Offices also in Shrewsbury | Ludlow | Oswestry | Telford | Conwy

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BIGINTERVIEW

PUTTING PEOPLE FIRST Founded by Louise Hewett in 1980, Hewett Recruitment will soon be celebrating its 40th anniversary. In this issue of BD, Ben Mannion and Laura Hewett, directors of the company, provide insights into the award-winning company and explain why their business mantra is to put people first. Originally founded as a recruitment agency providing temporary workers to businesses around the region, in response to customer need, Hewett Recruitment soon developed to provide permanent recruitment services too. Today, the company specialises in engineering, IT, Industrial, commercial and executive recruitment, in addition to continuing to place contractors

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and temporary workers with local companies. Over the last ten years, their IT and engineering division has grown particularly significantly, with each new technological breakthrough heralding the need for more specialists in related disciplines. Widely regarded as Worcestershire’s premier specialist recruitment agency, Hewett Recruitment is renowned for the high quality of their service and surprisingly competitive fees. Providing more than a typical recruitment agency, the team at Hewett offer a broader, consultative service that goes beyond filling a vacancy. “Putting people first is our priority,” explains Laura. “It’s our firm belief that if we look after people, then the business will follow, so we work closely with our candidates and clients to ensure the best outcome for all concerned. We do what we say we will and get it right first time, thereby reducing the workload of our clients.”

“Always making sure we have the right person in the right placement, whether it is a temporary or permanent role, is crucial and we are always respectful of the fact that we’re dealing with people’s careers and their livelihoods,” observes Ben. “We look after our temps, keeping our payroll in-house, for example, so we ensure everyone is paid accurately and on time. “Hiring temporary workers continues to have benefits for employers, helping them to meet seasonal demand. There are a number of industries with which we work, like the food and drink industry, that experience marked peaks and troughs throughout the year. Whilst hiring specialist contractors can help with important but short-term projects like IT upgrades for example.” “When it comes to events such as Brexit or the implementation of GDPR, we’re quick to share what we know,” adds Laura, “so we always make the information we have available to our clients straightaway,

July/August 2019

BIGINTERVIEW regularly updating the Brexit hub on our website, for example. “Contributing to the community is also important to us. To celebrate our 40th year in business, we’ve launched our 40@40 Challenge with the aim of raising £40,000 for local charities through a series of fundraising events. Already we’ve raised over £31,000, but there’s still work to do, so please look out for our upcoming events over the next few months.” “Inspiring the next generation is another priority for us,” explains Ben, “that’s why we’re delighted to have been named Worcestershire's first Cornerstone Employer, working in partnership with Worcestershire Local Enterprise Partnership to support young people in the area. “Businesses have a role to play in helping young people understand what opportunities are out there and of the importance of employability skills,” Ben adds. “Our mission is to prepare and inspire young people for the changing world of work.” What speaks volume about the company is the length of service of the Hewett Recruitment team, which is unusual in a sector often associated with a fast turnover of staff. Many of their consultants have been with the company for ten or twelve years, working alongside their clients for a long time and offering a continuity of service rare in the industry. The team’s extensive experience means they know their markets and clients well, providing insights and expertise that add

Putting people first is our priority,” explains Laura. “It’s our firm belief that if we look after people, then the business will follow, so we work closely with our candidates and clients to ensure the best outcome for all concerned. value for their clients. “As a trusted family business, we deliver high-quality work and have strong values which we take out to our clients,” explains Laura. The recruitment industry is extremely competitive and the fact that Hewett Recruitment has chalked up almost 40 years reflects the high esteem in which they are held, so it’s no surprise they’ve been awarded a number of accolades and hosted a royal visit from HRH the Countess of Wessex GCVO. One concern heard about regularly in business is the difficulty companies have retaining employees, but here too the Hewett team has advice. “There are simple steps businesses can take, which will help them to retain employees,” explains Laura. “Regularly benchmarking salaries and benefits against those of their competitors and other companies in the region is an absolute must.

“Another factor that’s becoming increasingly important is the opportunity for flexible working, in many ways, this is more important than financial benefits. Around 80% of employees would prefer to work flexibly, but only 10% of job vacancies are advertised as flexible. In addition to the difficulty of juggling caring responsibilities, with people working later and longer, flexible working is increasingly in demand. “There’s a huge gap between supply and demand - so offering flexible working is one way in which employers can differentiate themselves from their competitors. Businesses may well find it advantageous to move away from a ‘presenteeism’ culture,” observes Laura, “as flexible working has been shown to enhance productivity, reduce stress levels and to make businesses more attractive as an employer.” “As a business, we don’t rest on our laurels but keep reinventing ourselves,” adds Ben, “the development of the company’s services has been driven by changes in the economy and the job market. “As a relatively small business, we can move quickly to meet customer requirements and respond to the changing market. Continuing to invest in new technology and to streamline our processes making them as efficient as possible is crucial, whilst never forgetting that people are at the heart of everything we do. “Over the coming years, we see the IT and engineering sectors continuing to grow in response to the progress being made in AI and robotics, creating new roles in these areas, but there will still be a huge demand for the creative industries too.” www.hewett-recruitment.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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FEATURE

BUILDING A BRIGHT FUTURE Worcester-based Fortis Living looks after 15,000 homes in the area, making them the largest social landlord in the county. Recently, they joined with Waterloo Housing to form the Platform Housing Group – a move that’s brought together two high performing organisations with a commitment to making a positive difference in local communities. Today, the group includes Fortis Living, Fortis Property Care, Waterloo Housing and Waterloo Homes, collectively they own and manage 45,000 homes around the region and a little further afield, in addition to employing over 1,200 people. In this issue, we speak to Dennis Evans, Group Property Care Director who has a particular responsibility for the maintenance side of the business: Fortis Property Care. “Providing affordable, good-quality homes and the maintenance services that go alongside them, make a tangible difference to the communities we serve. As the commercial arm of a housing association, all of our profits are ploughed back into our local communities building new homes, maintaining existing homes and providing more job opportunities in the region. “In working to regenerate these areas we’re keen to raise awareness of the job opportunities that exist with us in

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construction and trade occupations. Making the construction industry an attractive and aspirational career option again and galvanising interest in trade careers such as plumbing and electrical work is important to us.

then a few years on are working for us as managers, overseeing large contracts. One good example of which is a colleague of mine who started off as an apprentice and has since received four promotions in just 13 years.

“Looking back, it’s clear that the construction sector was hit particularly hard by the recession and the industry subsequently lost a lot of skilled and experienced personnel. That’s why we’re taking steps to address the skills gap and provide job opportunities in the region too.

“Putting time, attention and resources into developing our team at all levels is important to us, as we want to support them in achieving their career aspirations. We hope employees see a clear career path ahead of them when they join us and will stay with us for the long term. With this in mind, all of our employees will have individual learning plans and we aim to provide a rewards ladder, including increased pay, which is linked to the successful completion of specific training courses.

“We work with local schools and colleges and ex-service personnel to interest them in a construction career. At Fortis Property Care, we’ve also been to numerous job fairs to promote the opportunities available with us. We also organise work placements and run a well-established apprenticeship programme, which we are expanding, with the aim that 10% of our workforce will be made up of apprentices in the future. “In addition, Worcestershire Community Trust has been working with us in the heart of one of the largest estates we manage, to promote the opportunities for women presented by construction and trade occupations. Encouraging more female apprentices into the industry will help us to achieve a better balance within our team and enable us to tailor our services to suit the needs of our customer base too. “We have a strong track record of delivering apprenticeships and developing our team. Already we’ve had people who started off on a trial work placement successfully take up apprenticeships and

“Whilst upskilling our workforce and providing the skills they need to work with the new, greener technology that is playing an increasing part in the construction industry is another key area of focus for us. “Understanding the needs of our frontline staff is something we strive for, which is why we provide lots of opportunities for feedback. As well as training, pay and rewards, we strive to make the industry attractive in other ways too, like by offering flexible working, for example, so our employees achieve a better work-life balance. “As a business with a social purpose, we are committed to investing in our people and in our local communities too, working together to build a brighter future.” www.fortisliving.com

July/August 2019

FEATURE

SUPPORTING THE NEXT GENERATION Many young people haven’t been given any guidance on taking the first steps in their career. Most haven’t considered whether their career would be better served by going to university or by doing an apprenticeship. Writing a CV and performing well at interview are also areas in which they’ve often received inadequate guidance. They might know you need to sell yourself at an interview, but they don’t know what this means or how to do it.

It all began when my wife asked me to pop into the supermarket. In the course of our conversation, the young woman at the till let slip she’d achieved a 2:1 degree but that till-work was the best job she could obtain. The conversation really bothered me, I did some research and found out that there were thousands of young people in the same situation and I felt strongly that something should be done to help them. After speaking to senior executives, it became clear that savvy employers begin identifying potential employees long before they advertise a job vacancy - like a football team using a talent scout. Young people need to start looking at the job market and making connections long before they need a job, especially given that 50% of jobs are filled without being advertised. No one advertises a job vacancy without having a problem to solve, so it can be helpful for young people to consider the problems employer’s face and how

Barry Jackson, Aspire Academy they are qualified to solve them. Looking at recruitment from the employer’s perspective and seeing what jobs and skills are in demand is a good place to start.

I’ve carried out over 3,000 mock interviews with students and spoken to many senior executives. My book and courses draw on this research with the aim of helping young people to understand the job market better. Young people are the future of the country and our businesses; we need to support them and invest in our future workforce. aspire-academy.net

WORKING TOGETHER Step into Hereford Business Solutions Centre and a warm welcome awaits you in the open access centre where you can tap into a wealth of expertise. Set up by the University of Wolverhampton, the centre has a robust track record assisting businesses to improve their competitiveness, productivity and performance through the better use of knowledge, technology and skills. Whether your business is a start-up or an established company wanting to make a change, a plethora of advice and support is available for you. Let your business benefit from the Knowledge Transfer Partnership, a three-way partnership which would bring your company together with university experts and a highly qualified graduate, to implement a high impact project that meets your business goals. Assisting rural businesses who’ve often found it difficult to access support and advice is another area of expertise, with

the dedicated team going out and about visiting companies around the Marches. The Centre is proud to be working alongside the development of the new Cyber Quarter - Midlands Centre for Cyber Security. This exciting space aims to provide a single hub for cyber security needs for small or large businesses. It will provide cyber consultancy, security testing, Research & Development and Continuous Professional Development (CPD) training services all under one roof. So if businesses want security assessments of their services/processes, want help in getting compliant to industry standards like ISO or GDPR, want their systems or products to be tested for vulnerabilities then they can approach the centre. The Centre’s degree apprenticeships are assisting companies to bridge the skills gap, upskill their staff and help with succession planning. Constantly redefining and developing their course content, they are happy to consult with individual companies in order to deliver training tailored to their specific needs.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

In addition, business and networking events are organised, the Centre hosts an incubation space for start-up and young businesses, in addition to having event space, rooms and event management services available. It’s all about working together, helping your business to reach its potential and improve the economic prosperity of the region too. businesssolutionscentres.co.uk/hereford/

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MANUFACTURING

ROWAN UK LTD HAS BEEN PRODUCING QUALITY BESPOKE METALWORK IN HARTLEBURY WORCESTERSHIRE FOR OVER 25 YEARS. Our sub contract metalwork sits in many of the major museums and theatres in the Uk and also overseas. In addition to our Museum and Theatre work our local clients include Wienerberger, AVL, Scena and Universal Safety Systems as well as a host of smaller companies who turn to us for their metalwork needs. Our expertise allows us to produce incredible metalwork for some of the best creative companies in the Uk bringing feats of engineering, technical know -how and precision craft together. Our fully equipped workshops cover every metalwork discipline with skilled artisans and decades of experience to bring your ideas to life. In association with the Worcestershire Leader Programme, We have recently made a major investment in a new

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Morgan Rushworth HSVS 3100/ 16 CNC guillotine. This gives us more capacity to service our clients needs. Bristol Areospace museum We were contracted by Beck of London to manufacture monitor housings and graphics rails for use throughout the Museum. Some of our housings can be found below Concorde. Royal Museum of Scotland We recently manufactured a large number of monitor housings in various shapes and sizes for the re fit of the Victorian section of the Royal Museum of Scotland. Tel: 01299 251144 www.rowanuk.co.uk

July/August 2019

MANUFACTURING

WORCESTERSHIRE’S PREMIER STAINLESS STEEL STOCKHOLDER AND PROCESSOR For over 25 years the UKF Group has been one of the UK’s largest, independent stainless steel stockholders and processors. Our vast product range is used across a variety of industry sectors including, Automotive, Construction, Domestic Appliances, Heating & Ventilation, Marine and Pharmaceutical. We also offer the value-added services of cutting, laser cutting, manipulation, perforating and polishing. The Group is made up of four businesses including, UKF Stainless, JPC Perforators, Ferrari Stainless and Alloys and Stainless Metals & Alloys. All offering quality product and service throughout the UK and Ireland. UKF was incorporated in 1992 under the joint ownership of current Chairman Phil Morris and business partner Chris Davies. Originally set up as purely a stainless steel stockholder, the name UKF derived from ‘United Kingdom France’, as the tube mill originally supplying the business was French. The company moved to a variety of different premises around Redditch, before moving to its current home on Buntsford Park Road Bromsgrove in 1999. It was during these early years that Phil and Chris quickly realised that customers not only wanted a stainless steel stockholder, but one that could process too. The first value-added service that UKF were able to offer to its customers was tube cutting in 1999, this was swiftly followed by perforation in 2000 and the Joint Perforating Company was born. In addition to cutting and perforation at a factory near Birmingham, polishing soon

followed with a factory in Redditch. Since those early days, the business has remained committed to offering its customers new and innovative ways of adding value. Throughout the next decade UKF continued to grow steadily. On-going investment in machinery and partnering up with a variety of mills across the globe, all contributed to this growth. It was also during this time that Phil and his team were able to forge long-lasting relationships with key players in the automotive and domestic appliance markets, all of whom remain on the order books today. In 2007 a second site in Bromsgrove was purchased. All the cutting, perforating and polishing processes that had previously been carried out in Redditch and Birmingham, were now brought under one roof. This created a much more streamlined and efficient manufacturing hub for the business. UKF and JPC were now formally known as The UKF Stainless Holdings Group. By 2012 tube bending and manipulation was added to the portfolio of value-added services that UKF could now offer its customers, and through a working partnership with a supplier to the automotive sector, the company was able to utilise an existing processing site in Coventry.

More recently the group have grown through acquisitions, with the purchase of Ferrari Stainless and Alloys and Stainless Metals & Alloys. Ferrari is based on the south coast in Bournemouth and supplies stainless steel, but also specialises in aluminium products. They supply a varied customer base but particularly the Engineering, Marine and Civil Projects sectors. The creation of Stainless Metals & Alloys enabled the UKF Group entry into both Northern Ireland and the Republic of Ireland markets. It too supplies stainless steel and also aluminium products to a wide range of sectors. As one of the fastest growing suppliers in Ireland, a warehouse in Lisburn and Dublin is in operation, as well as a dedicated transport fleet. Looking ahead, despite the uncertainty of Brexit looming large over UK manufacturing, The UKF Group are continuing to invest and working hard to develop inroads into new markets. If would like to find out more about UKF’s products and services, contact us on Tel: 01527 578686 info@ukf-group.com www.ukf-group.com

Simon Greenhill, the UKF Group Managing Director believes “In recent years it’s been investment in the latest machinery that’s given us the edge. The fully integrated cutting machine and tube laser machine have enabled us to offer precision value-added capabilities to new and existing customers"

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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ADVERTORIALFEATURE

5 EASY STEPS TO IMPROVE YOUR CASHFLOW payments monthly for longer projects.

Business profit outweighing your cashflow retention? You need to address your cashflow management. NOW.

4. Loan Repayments Most businesses require finance in some form. Ensure you build a sensible cashflow forecast BEFORE entering into any finance. Seek advice {ask us} It could save your business!

At SME Finance Directors Ltd, we help YOU to carry out regular Business Health Checks. We support YOU to review the KPI Strategy Report we have produced. It ensures YOUR business is strong and healthy. This way YOU will have a profitable AND Cash Secure position in your industry. Below are 5 Key areas of concern when reviewing the health of your cashflow retention: 1. Increasing Age of Debtors A £1Million turnover business that allows its average Aged Debtors to increase by 15 days, could find themselves ‘losing’ £50,000 from cashflow. 2. Increasing Stock Levels In almost every case we have reviewed,

5. Owner/Director Drawings

clients’ stock items unnecessarily. The impact is for every year your stock increases by £5,000 you will ‘lose’ £5,000 from your Cashflow {or you will need to earn an additional £5,000 profit to make up for it!}

Please, Please, Please: Do not overdraw from your business (this includes expensive cars). Have a carefully managed Budget & Cashflow Forecast. Work within its healthy parameters. If you look after your business, your business will look after you! Call us on 0800 3047 802 or email enquiry@smefinancedirectors.co.uk today! We can help improve YOUR business cashflow NOW!

3. Excessive Work in Progress Invoice your products / services as soon as possible. Delaying invoicing will heavily affect your bank balance. Invoice at least within the month of delivery. Raise staged

RUSSELL&CO SOLICITORS

Online Divorce - The devil is in the detail The online divorce system was set up by Her Majesties Courts & Tribunals Service (HMCTS). Its objective is to remove some of the bureaucracy from often stressful and lengthy divorce proceedings and reduce current delays experienced by clients, using the paper system. Presently, the system is being trialed by the public and a few carefully chosen solicitors, before being rolled out for general use. First indications are that the system will deliver rapid progress for clients, something that practitioners will welcome. Malvern solicitors Russell & Co in particular welcome a more streamlined process. However, Russell & Co warn that caution is necessary, when taking advantage of a slick divorce process. The current process,

although slow, often provides time for individuals to reflect on the emotional impact of divorce and the financial consequences. Where the divorce petition remains the application for financial settlement, it should be treated with respect. Once a divorce petition is issued, financial claims can be pursued by either party. Whether or not they pursue those claims at the time or not, does not prevent them from doing so in future. Either party are legitimately able to do so, even after decree absolute. There is no alternative to good legal advice and it is vital when the divorce process is simplified. It was announced post-Christmas 2018 that a divorce petition was issued on Christmas day! It is extremely likely that the petitioner did so without considering the consequences. Always seek advice before taking such an important step, without it online divorce could be the most costly application one ever makes.

Tel: 01684 892000 | Fax: 01684 892202 | law@russell-law.co.uk | russellandcosolicitors.co.uk Holland House, Church St, Malvern, Worcs, WR14 2AH Authorised and regulated by the Solicitors Regulation Authority (SRA) Registration number 498255 Russell & Co Solicitors is a trading name of Russell Malvern Limited, Company No.06722941, registered in England

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July/August 2019

CHAMBERBUSINESSAWARDS

Level Peaks - Winner of Winners!

CHAMBER BUSINESS AWARDS 2019 WINNERS: FULL LIST Herefordshire & Worcestershire Chamber of Commerce was thrilled to welcome over 650 business professionals to the University of Worcester Arena to celebrate the Chamber Business Awards 2019, sponsored by FOLK2FOLK.

Attendees enjoyed a bubbly welcome drink on arrival, before flocking to DRPG’s popular drinks bar, sponsored by Yamazaki Mazak, and networking with other finalists. Sharon Smith, Chief Executive of the Chamber, welcomed guests to the black tie event on Thursday 4 July, before comedian and compère Celia Delaney took to the stage to host the evening for the first time. Several finalists were also recognised this year with the Highly Commended Award, these businesses included; OLPRO (E-Commerce Business of the Year and Excellence in Customer Service), Yamazaki Mazak UK Ltd (Health and Wellbeing in the Workplace), Level Peaks Associates (Excellence in Innovation and Small Business of the Year), Heller Machine Tools (Manufacturer of the Year) and Focus Ecology (Excellence in Professional Services). Business of the Year, sponsored by FOLK2FOLK, was awarded to Level Peaks Associates – celebrating the ‘winner of

AA Salt - Family Business of the Year

Kingspan Insulation - Excellence in Customer Service

winners’ for the 2019 awards and signalling the end of the ceremony.

to win a variety of prizes kindly donated by local businesses.

Speaking of the awards, Sharon Smith commented: “I’d like to congratulate all finalists and winners at this year’s prestigious awards.

The Prince’s Trust is thrilled to reveal that Thursday night’s kind donations raised a grand total of £2,100.

“The Chamber Business Awards truly highlight the fantastic array of businesses in the two counties, allowing us to celebrate the incredible success stories and create new connections with other business professionals that will last for many years to come.” As part of the evening celebrations, guests also took part in a selfie competition, in association with EBC Group, for a chance to win a luxury gin hamper for their table. Attendees also helped to raise funds for this year’s charity, The Prince’s Trust, by getting involved with the evening’s raffle

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

The Chamber would also like to thank all sponsors for the Chamber Business Awards 2019, including overall sponsor FOLK2FOLK and; Air Products, Hewett Recruitment, Keepmoat Homes, F8Creates, EBC Group, University of Worcester, Worcestershire Business Central, Worcester Racecourse, Worcestershire County Council, Westons, TechTeam, QinetiQ, Shooting Reels, Proton Partners International, Orchard Valley Foods, Neoperl, Malvern Hills Science Park, mfg Solicitors, Yamazaki Mazak, Malvern Panalytical, Harrison Clark Rickerbys, Handelsbanken, DRPG, Baylis & Harding.

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CHAMBERBUSINESSAWARDS THE CHAMBER OF COMMERCE IS DELIGHTED TO ANNOUNCE THE WINNERS AS FOLLOWS:

Award Category

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Sponsored by

Winner

Best Use of Technology

TechTeam

Areca Design Ltd

Employer of the Year

University of Worcester

DRPG

Excellence in Customer Service

Handelsbanken

Kingspan Insulation

Excellence in Innovation

Malvern Hills Science Park

Malvern Panalytical Limited

Excellence in Professional Services Award

Worcestershire County Council

ISO Quality Services Ltd

Exporter of the Year

Malvern Panalytical

Level Peaks Associates

Health and Wellbeing in the Workplace

Proton Partners International

Bishop Fleming

High Growth Business of the Year

Hewett Recruitment

Level Peaks Associates

Manufacturer of the Year

QinetiQ

Synthotec Limited

Micro Business of the Year

Worcestershire Business Central

Focus Ecology

Most Promising New Business

mfg Solicitors LLP

AV Actuators Ltd

Small Business of the Year

Orchard Valley Foods

Rock Power Connections Ltd

NEW – E-Commerce Business of the Year

Air Products

Gemporia

NEW – Family Business of the Year

Harrison Clark Rickerbys

AA Salt Services Ltd

Bishop Fleming - Health and Wellbeing in the Workplace

ISO Quality Services - Excellence in Professional Services Award

DRPG - Employer of the Year

Gemporia - E-Commerce Business of the Year

July/August 2019

CHAMBERBUSINESSAWARDS

Focus Ecology - Micro Business of the Year

Level Peaks - Exporter of the Year

AV Actuators - Most Promising New Business

Malvern Panalytical - Excellence in Innovation

Areca Design - Best Use of Technology

Rock Power Connections - Small Business of the Year

Level Peaks - High Growth Business of the Year

Synthotec - Manufacturer of the Year

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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VISITWORCESTERSHIRE

WORCESTERSHIRE COUNTY CRICKET CLUB facilities such as LCD projectors, full audio visual equipment, and a complimentary Wi-Fi and breakout space for smaller meetings. There is even a brand new, state of the art outdoor screen putting a WOW into your special event!

Worcestershire County Cricket Club is a perfect example of an ideal location for any corporate training or an educational event. All five main venues come fully inclusive of the latest conferencing

The central location can cater for events for up to 300 guests, all with free parking and a hotel located conveniently onsite. From conferences to meetings and training days to seminars, look no further than Worcestershire County Cricket Club. www.newroadevents.co.uk

Conference Worcestershire works in partnership with ArrangeMy to provide a Free Venue Finding Service. Let us do the work for you, call 01905 732962 today or email conferenceworcs@arrangemy.com

TOURISM AWARDS FOR EXCELLENCE THIS YEAR’S CATEGORIES ARE: B&B and Guest House of the Year Best Eating Out Camping, Glamping, Self-Catering and Holiday Park of the Year Festival and Event of the Year Last year's winners of the Tourism Awards for Excellence

Visit Worcestershire is delighted to invite local eateries, venues, attractions and more to enter this year’s Tourism Awards for Excellence 2019. The awards aim to recognise the thriving tourism industry in the region, putting a spotlight on why Worcestershire is a great place to visit, work and live. Neil Lavender-Jones of the Queen Elizabeth Inn, last year’s winners of Pub of the Year, said of the awards: “It’s fantastic! It’s recognition of the hard work that the team in the community has put in to running our pub in Worcestershire. “We can already see the benefits in our visitor numbers through being a finalist, so I’m hoping that now being a winner will encourage more people to come visit us – onwards and upwards!” Previous winners have also included Churchfields Saltworks, Worcestershire County Cricket Club, Broadway Arts Festival and Croome Cuisine. This year, Visit Worcestershire is pleased to reveal several new categories which have been added to encourage even more tourism businesses to enter this year than ever before.

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Hotel of the Year Pub of the Year Visitor Attraction of the Year Entries to the awards will open at 9.00am on Monday 8 July, and hopefuls have until Monday 12 August to submit their award-winning application. If your application is successful, finalists must be available for judging between August-September. After the finalists for 2019 are announced on Monday 16 September, they will then be invited to an enjoyable afternoon awards ceremony on Thursday 29 October at the Chateau Impney, Droitwich, from 2.00-5.00pm. Visit Worcestershire is pleased to reveal Hursty as this year's compère who will host the ceremony and announce the 2019 winners and runners up. Attendees will also be able to take part in a raffle to raise funds for this year's charity partner, Cash for Kids. To find out more information and to request an application form, please contact the Visit Worcestershire team on tourism@visitworcestershire.org.

THE DIGLIS HOUSE HOTEL The Diglis House Hotel has celebrated 25 years of successful trading this year, with five members of staff collectively having worked for the hotel for an astonishing half a century. In fact, the combined experience of the team is nearly 400 years in the hospitality trade. Steve Pirone, General Manager of the Diglis House Hotel, said: “We employ people with a range of skills and we invest in our staff, training them to become the person they want to be. We have 7 chefs in the kitchen creating fine dining experiences, fantastic quality bar food, hand made treats and nibbles and catering for large events. We're proud to say that our collective staff has nearly 400 years experience in the hospitality industry. Like all businesses, we’ve had our ups and downs over the last 25 years, but we’ve worked hard to make sure the Diglis House Hotel is a place Worcestershire can be proud of.” www.diglishousehotel.co.uk

July/August 2019

BUSINESSNEWS

AMBASSADORS ADD THEIR SUPPORT TO NEW WORCESTERSHIRE BRAND More than 100 businesses from across Worcestershire attended an event in support of a new approach to raising the profile of the county. The event, organised by the Worcestershire Ambassadors, took place at Blackfinch New Road, home of Worcestershire County Cricket Club. Attendees heard from a number of high profile local figures including; Matt Rawnsley, CEO of Worcestershire County Cricket Club; Vince Hopkins, Director of Worcestershire Ambassadors and Richard Soper CBE, Worcestershire Brand Champion. A new network, the Worcestershire 1000, is drawn from businesses and organisations

from across the County. It was launched last month. The free-to-join network will help to tell the Worcestershire story by promoting the county regionally, nationally and internationally. Members of the Worcestershire 1000 will be able to receive instant access to the new Worcestershire brand logos, video footage and images, as well as template documents and statistics all designed to raise the profile of the county. Members will also be able to engage with the Worcestershire brand community through the LinkedIn Group and membership directory. www.oneworcestershire.com

TEAM PROGRESS TO NATIONAL FINALS

PARALLEL LINES COMPLETES CONTRACT FOR AIRPORT Worcestershire based line-marking firm Parallel Lines has recently completed a contract at Birmingham Airport to reconfigure their luggage handling routes and health and safety markings, which was secured earlier in the year. Working with Speller Metcalfe, Parallel Lines worked over the course of a week to mark the new routes for luggage handlers, ensuring a smooth operation for the team at Birmingham Airport. Speaking about the job, Owner David Mann said: “It’s great to be given the opportunity to carry out this work. Every job is different and some are bigger than others; our recent work with Hermes has firmly established us as a company who can take on any task. “With jobs like this being secured and high demand in general the sky’s the limit for us.” www.pl-linemarking.co.uk

Congratulations to this year’s Worcester Sixth Form College Young Enterprise team, Athena who won Best Company at the West Midlands Regional Finals on Thursday 6 June and now progress to the National Finals in London on Tuesday 18 June. The giant PV array at Kingspan Insulation’s Pembridge site has a design capacity of 800kW, providing approximately 10% of the site’s electricity demand

KINGSPAN IN SEVEN HEAVEN For the 7th year in succession, Kingspan has been recognised amongst the top companies in the country as a Business Superbrand. The annual event is voted for by 5000 British business professionals in combination with a council of senior business leaders. Over 3000 brands were carefully judged against three key criteria: quality, reliability and distinction. Kingspan was recognised for its ongoing commitment to tackling climate change. Globally, the Kingspan Group has now moved to 75% of its Net Zero Energy goal. This will require all energy used at its sites to be met with on or offsite renewable energy on an aggregate basis across the year.

The scale of their achievement is underlined by the fact that this is the first time in 17 years that a group from South Worcestershire has reached the national finals. The Worcester Sixth Form College team also scooped prestigious awards for the innovation and creativity of their product, ‘My Amego’ which is a children’s toy that promotes mental wellbeing and builds emotional and communicative skills. The toy is a small plush character with a series of coloured pompoms corresponding to emotions. The team say that the child can zip the emotion they are feeling up and the caregiver can later discuss their feelings with them. It is intended that this will help children who may find talking about, writing or expressing how they are feeling difficult. www.athenaye.wixsite.com/myamego

As part of this commitment, Kingspan Insulation has introduced several measures at its Herefordshire site including a giant solar panel (PV) roof array. Its industry leading product development work was also highlighted including the launch of its new Kingspan Thermataper TT44-K and TT47-K roof insulation. www.kingspan.com

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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ADVERTORIALFEATURE

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enquiries@wildenestates.co.uk

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July/August 2019

ADVERTORIALFEATURE

Road to Upton now raised and flood ready A much needed programme of works to reduce the impact of flooding on local businesses and residents in Upton-upon-Severn is now complete. Hailed as a feat in engineering due to its complexity, the major scheme needed extensive flood modelling before 26 huge pipes were inserted under the A4104 to improve drainage of flood water and the road raised by up to 1 metre in some areas. Councillor Tony Miller, Worcestershire County Council’s Cabinet Member with Responsibility for Environment, said:

“The delivery of this huge project was vital for the local economy. I’m delighted that the works are now complete, ensuring the likelihood of this road flooding in the future is dramatically reduced and so keeping Upton ‘open for business’.” Funding for this scheme came via Worcestershire County Council and the Local Growth Fund through the Worcestershire Local Enterprise Partnership. Throughout the scheme the project team worked closely with festival organisers, local businesses and residents to ensure they were kept up to date with progress and that disruption was kept to a minimum.

64334 Business Central Advertorial - Upton Flood V01.indd 1

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

This flood alleviation scheme forms part of a programme delivered by Worcestershire County Council to reduce the risk of flooding on key sections of the highway network throughout the county, keeping the county ‘open for business’. For more about the project visit: www.worcestershire.gov.uk/ uptonfloodscheme

07/06/2019 16:42

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WORCESTERSHIREBUSINESSCENTRAL

www.business-central.co.uk

YOUR JOURNEY TO BUSINESS SUCCESS

Inspiring Growth – Journey to Success is a dynamic business support campaign created by Worcestershire Business Central to support the Growth of SMEs in Worcestershire that have strong ambitions, an entrepreneurial spirit, and are looking to maximise their opportunities inside and out of the county. The aim of the events is to provide companies with information on key issues to consider at each various stages of the growth of a business, which is directly linked to the number of employees in a

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company. In Worcestershire, 80% of SMEs employ between 1-10 people, but SMEs of any size should consider four key pillars of Strategy, People, Execution of Strategy and Cash during the “Journey to Success”. At the events the audience will be introduced to the ‘Journey’ in partnership with Bizsmart, hear from the business who is going through their own ‘Journey’ and speakers who will cover the “Four Pillars” in more detail. Companies will then discuss, debate and take actions away to then implement into their company.

at a “Finale” event that will be held once both activity streams have come to end before the end of the calendar year.

In parallel to the “Inspiring Growth – Journey to Success” events, companies will be able have the opportunity to discuss issues in much more depth with peers at planned “Scale-up – Club” events being organised by BizSmart in partnership with Worcestershire Business Central.

All companies who attend the "Inspiring Growth - Journey to Success" and future events will be able to have a listing on the Inspiring Growth Directory on WBC's website. The Directory will not only highlight those businesses who are looking to grow in the county, but will be an invaluable tool to share business skills that may be required from peers in the local area.

Companies can attend all of the planned “Inspiring Growth – Journey to Success” events and the planned “Scale-up Club” events or dip in and out of both. We really want companies to take something away and work to implement actions into the business and then report back on progress

At the “finale” event, all companies who are present will be asked to feedback on their progress to actions, what this has meant to the business, and what it could mean in the future. The Peer Group will nominate which company has made the most progress. The company chosen will then receive a FREE video case mapping the history of its Journey.

If you have any questions, or looking for further business support, please don’t hesitate to contact our team on 01905 677888 or email info@business-central.co.uk

July/August 2019

Journey to Success Does your business need a tune-up before making its next journey?

Roundtables

Part of WBC’s Inspiring Growth campaign

Seminars with expert speakers delivering speciﬁc tactical knowledge and skills relating to growth challenges. Thu 1 Aug Mon 2 Sep Wed 4 Sep Wed 2 Oct

ScaleUp Club

Delivered by BizSmart in partnership with WBC

Monthly sessions chaired by a BizSmart advisor focusing on overcoming speciﬁc business barriers to growth.

The Council House Wychavon District Council Kidderminster Wyre Forest House Open Space Rooms Malvern Malvern Pershore

For more information call 01905 677888 or email info@business-central.co.uk

MOVERSANDSHAKERS

ALAN IS APPOINTED AMENITY SALES EXECUTIVE AT WYEVALE NURSERIES CHAMBER APPOINTS NEW MARKETING MANAGER Herefordshire & Worcestershire Chamber of Commerce is delighted to announce Gabriella Fryer has been appointed as the new Marketing Manager. Since joining the team in April, Gabriella has hit the ground running and has injected a new perspective into the small, but impactful, marketing department.

Alan Young has joined one of the UK’s leading commercial nurseries as an Amenity Sales Executive. In his role at Wyevale Nurseries, which is based in Hereford, Alan will work on tenders and quotes for existing customers, as well as developing new business.

The Chamber would like welcome Gabriella to the team, and looks forward to working with her over the years to come.

Of his new role, Alan said: “I am very excited about my appointment as Amenity Sales Executive with Wyevale Nurseries. I’m really looking forward to being a part of a horticulturally focused and driven sales team.”

www.hwchamber.co.uk

www.wyevalenurseries.co.uk

NEW STARTERS FOR PATRON EBC GROUP EBC Group is delighted to welcome new starters Stuart Robinson (pictured) and Keith Garner to its growing sales team. Stuart joins as Director of Managed Print Solutions to lead its expanding MPS sales team. Having worked in the industry for over 30 years, the last 24 years with market leader, Xerox UK. EBC Group also welcomes Technical Sales Specialist Keith Garner, who joins with over 13 years experience in the IT sector. www.ebcgroup.co.uk

DOUGIE SPENCER APPOINTED AS HEREFORD DIRECTOR Thomas Carroll is pleased to announce that Dougie Spencer has been appointed Regional Director of its Hereford office. Dougie joined Thomas Carroll in 2015 as an Account Executive from NFU Mutual. With 10 years of commercial insurance experience, Dougie has a wealth of knowledge across a variety of business sizes and sectors, ranging from property and construction to rural and leisure risks. Thomas Carroll recently celebrated five years in Hereford and was named UK Insurance Broker of the Year at both the 2018 British Insurance Awards and 2018 UK Broker Awards. www.thomascarroll.co.uk

SME SOLICITORS EXPANDS ITS EMPLOYMENT TEAM SME Solicitors has announced the appointment of Sonia Ali as a Paralegal within the Litigation and Employment Department at its Sansome Walk office. Sonia from Worcester attended the University of Staffordshire and attained a Law Degree. She is currently studying the Legal Practice Course and a Masters in Law at the University of Law and is due to attain this qualification in September 2019. Miss Ali joined SME Solicitors having previously worked in legal roles with a local authority, a housing association and another locally based firm of solicitors. www.smesolicitors.co.uk

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THORNE WIDGERY ENJOYS RAPID STAFF EXPANSION

BROMSGROVE LAW FIRM WELCOMES TWO NEW PROPERTY SPECIALISTS

Award-winning Hereford and Ludlow-based accountancy firm, Thorne Widgery, has welcomed three new people to its ranks and promoted another.

David Faulkner has been appointed as an associate at High Street-based mfg Solicitors, while Stephanie Rushfirth joins the firm as a solicitor. The pair will assist in a growing case load as the company handles a wide range of property matters from across the local area and the wider region.

EXPERIENCED TAX MANAGER JOINS HAINES WATTS HEREFORD

Its final appointment sees AAT qualified Lyddia Pearson join as a part-time bookkeeper.

David has many years of experience specialising in residential property – including sales, purchases, re-mortgages, transfers of equity, purchase of freeholds, lease extensions and auction sales. Stephanie, meanwhile, brings several years of litigation experience including dealing with complex residential and commercial land and property related disputes.

Haines Watts has welcomed Adam Spriggs as Head of Tax, expanding the current team and bringing additional expertise in corporate tax, international tax and R&D. Adam is looking forward to establishing relationships with the Hereford client base and building a new portfolio of clients to benefit from effective tax planning strategies. This senior appointment reflects Haines Watts’ commitment to provide clients with a full range of services delivered by experts in their field.

www.thornewidgery.co.uk

www.mfgsolicitors.com

www.hwca.com

Greg Smith, an experienced payroll professional, joins the practice as its dedicated Payroll Manager, where he works with a wide range of businesses. The firm has also recently recruited Jess Pritchard as Sales and Marketing Manager, where she replaces Diane Sheldon, who has switched roles to become the firm’s new HR Manager.

July/August 2019

MEMBERSSERVICES

USEFUL, INFORMATIVE AND FASCINATING –TECHNOLOGY GROWTH FORUM On Thursday 16 May, the Chamber and EBC Group welcomed over 60 delegates to the popular Technology Growth Forum at Worcestershire County Cricket Club.

GROWTH FORUM In association with EBC Group The Growth Forum is aimed at owners, directors and senior managers at high growth businesses. Established to provide a platform to share best practice and practical advice on a range of topics including; innovation, export, skills and access to funding and help overcome barriers to growth. The forum includes presentations from a range of inspiring experts who will share their knowledge and guidance for implementing growth strategies helping companies develop their competitive edge. The forum covers a range of topics identified by businesses to be critical to their current and future success and covers a range of business functions including Finance, Sales, Marketing and IT.

DRIVING GROWTH FOR SMES Designed for SMEs with potential and aspirations to grow

Support with overcoming barriers to growth

Practical advice on innovation, export, skills and access to funding

Inspiring experts sharing knowledge and best practice

Practical guidance for implementing growth strategies

Helping companies develop their competitive edge

Our speakers are selected from a wide variety of businesses in the two counties and beyond.

With the chance to network with other attendees over a delicious breakfast, the event also welcomed guest speakers from Canon and Dell to discuss changes in technology and how to use these to help grow your business. Speaking of the event, Amanda Sutcliffe, Business Development Manager at Sutcliffe & Co, commented: “I found the Chamber’s recent Technology Growth Forum very useful, informative and fascinating. "The speakers provided a different angle on a range of topics, and all gave food for thought regarding the latest technology on offer, but also what we could be utilising. For example, AI and blockchain are things that we are learning about more and more, but are not yet using in everyday business. However, predictions say that the next decade or so may bring them into mainstream use. “There were some other interesting areas covered as well, such as looking at Generation Z: the digital natives, and also the way that there is a definite digital transformation occurring within business. I am looking forward to the next one!”

FINANCIAL GROWTH FORUM Thursday 7 November 8.30-11.00am TBC FREE to Members / £20+VAT Non-members Email HayleyG@hwchamber.co.uk to secure your place now.

Business Direction published by Herefordshire and Worcestershire Chamber of Commerce

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ADVERTORIALFEATURE

CUSTOMER ENGAGEMENT: LEVELLING UP ON THE RELATIONSHIP Whether it’s on social media, marketing emails, review sites, face-to-face at conventions or expos, or even just on the phone, it can be difficult to make a meaningful connection with your customers. I’m not talking about the relationship building. Getting to know what an individual or a company wants from your company and building ties through that is one thing. It’s important, don’t get me wrong, my last article focused entirely on how important it is. But it isn’t the same as customer engagement. When I say customer engagement, what I mean is having an open dialogue between your business and your customers. A conversation that isn’t about the purchasing of goods or services, but rather about what they think or how they feel about your products and customer service. In my experience, there are three levels or stages to the ways people engage with a company. Not everyone goes through all of them (or even in this order), though, so it is important to not think of yourself or your company as failing if all of your customers aren’t micro-influencers within a year of the first purchase.

ENGAGEMENT LEVEL 1: FEEDBACK When you first start down the road of encouraging customer engagement, the first rung on the ladder is establishing the best way to gather feedback. Some of the feedback will be easy to track and make decisions off, like survey results. This will be hard numbers: 5 stars for this, 2 stars for that, etc. You may also get increases or decreases in customer support calls, which could mean a lot of things from better use of your Knowledgebase to general dissatisfaction with a new product. Again, hard numbers that you can collate and analyse. Other information, however, will be slipperier. It will be things like “I talked to so-and-so and she’s not happy with her latest delivery” or “That guy just loves the new widget”. Useful information, but getting the numbers on it is trickier (but not impossible).

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ENGAGEMENT LEVEL 2: SUGGESTIONS Once you get your customers talking to you and telling you what they think of your product, it isn’t much of a jump before they tell you what they would do differently. Some of it may be outside of your product roadmap or even outside the realms of possibility, but it’s all good engagement. After all, it shows that they’re thinking about your product and how they could better integrate it into their lives. Handling these suggestions is tricky, in fact there are dozens of online tools designed to help you do just that! At this level of engagement, the important thing is to make it clear that you welcome their suggestions and to feedback to them when you are implementing them.

ENGAGEMENT LEVEL 3: OPEN DIALOGUE It’s important to note that you’re unlikely to achieve full customer engagement with each and every one of your customers. Some will get to the Feedback stage and never move beyond it, others won’t even get that far.

dialogue. This engagement might be about your product or it could be about your customer service or even your social media presence. You just never know, every company experiences it differently. For us, reaching this level often includes us asking those customers to beta test something for us. It could be a new mobile app or a new method of communication (no really—watch this space for that one). We ask them to test because we know that we’ll get honest feedback, considered insights and suggestions, along with the ability to pick up the phone and generally chat about the new development. Where is it going, where did it come from, what is the potential impact. The most important thing about this level of engagement is that you as the business owner recognise the contribution your customers are making.

Graham Anderson, is the CEO and founder of OpenCRM, one of the UK’s leading customer relationship management systems.

With some, however, you’ll move through Feedback and Suggestions, passing into a relationship that includes full and open

July/August 2019

ADVERTORIALFEATURE

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045

INTERNATIONALTRADE

EMPLOYMENT AND SKILLS This July and August edition of Business Direction is focusing on employment and skills. This ties in well with the launch of the International Trade Training guide. In addition to running bespoke international training courses for clients, H&W Chamber is delivering 21 international trade training over 45 dates for 2019/20. Businesses and employees benefit from the investment in training. Staff morale and confidence is enhanced, therefore enabling improved efficiency, accuracy and engagement. Investment in training facilitates staff retention, which has a direct financial benefit too. H&W Chamber Member, Guy Batchelor, Managing Director of Minerva Elite Performance Ltd, reinforced this saying: “A study by ACAS found on average the cost to employers of replacing a single member of staff is more than £30,000”. Guy clarified this stating: “The costs incorporate recruitment fees, HR and Management time, loss of interim productivity and new training.” Trading internationally can be complex and not always straightforward. As a result it is important for companies to keep abreast of international trade best practice as well as international trade compliance rules and regulations, and a potentially greater importance for companies is to keep on top of best practises and legislative compliance. The Chamber’s new international trade training booklet gives a clear and concise overview of each course, the entry level which is required and a natural development and graduation path.

If you are considering or are completely new to international trade start with a Beginners Guide to Import or the Beginners Guide to Export. These are half-day courses both of which provide a good starting point. Alternatively, jump right into a full day course that matches your experience and requirements, and develop your international trade skills and knowledge. The courses are divided into four sections. They are fully revised prior to presentation to ensure the content is relevant and current:

ON THE PULSE Keep on top of key international trading issues, changes in regulations and the implications of Brexit for your International Trade

IMPORTING Given the implications of Brexit, import procedures could take on significantly more importance for many more UK companies, particularly those currently importing from the EU

EXPORTING Includes ‘How to…’ courses, documentation and procedures, distribution channels, direct shipping, international trade compliance finance and more

GLOBAL GATEWAY Important for both importing and exporting businesses. Select the area that is relevant for your business

Copies of the International Trade Training A5 booklet are available from both of the Chamber’s Herefordshire and Worcestershire offices or can be requested by emailing: internationaltrade@hwchamber.co.uk Keep up to date on international trade training news, courses and services, by signing up for our e-newsletter distributed twice monthly, or by logging into the Members area on www.hwchamber.co.uk

A study by ACAS found on average the cost to employers of replacing a single member of staff is more than £30,000 046

July/August 2019

INTERNATIONALTRADE

CUSTOMS DECLARATION SERVICE HM Revenue and Customs (HMRC) has begun a phased launch of the Customs Declaration Service (CDS). CDS will replace the existing Customs Handling of Import and Export Freight (CHIEF) system. CHIEF currently processes declarations to facilitate the international movement of goods between the UK and non-EU countries. CHIEF will continue to run for a time to aid the transition to CDS. To assist with this transition, H&W Chamber of Commerce has worked with Strong & Herd LLP to deliver two courses that will inform and educate businesses about the new system and its requirements. The courses are relevant for all businesses and freight forwarders that currently process declarations to facilitate the international movement of goods between the UK and non-EU countries. This may prove to be even more relevant for UK businesses depending on the outcome of Brexit. The courses provide a practical guide into the completion of CHIEF C88 and National Export System (NES) entries, as well as the requirements for Entry into Declarants Records (EIDR) and Customs Supervised Exports (CSE), and the new systems introduced under the Union Customs Code (UCC). If all these acronyms and abbreviations are causing confusion,

please visit www.gov.uk/guidance for more information. To secure a place on either of the import and export courses, please email internationaltrade@hwchamber.co.uk Customs Declaration Services Courses: How to Complete EXPORT Customs Entries Wednesday 10 July How to Complete IMPORT Customs Entries Wednesday 21 August

H&W Members have an exclusive rate of £280 + VAT and Non-members £350 + VAT, including a buffet lunch. Please contact the International Trade Services team with any enquiries on training, translation services, documentation and advice and guidance. T: 01905 673 613 E: internationaltrade@hwchamber.co.uk www.hwchamber.co.uk/internationaltrade

INTERNATIONAL TRADE TRAINING CALENDAR JULY – AUGUST 2019 Surviving a Customs Audit Tuesday 2 July - 9.30am-4.30pm

Incoterms Tuesday 16 July 9.30am-4.30pm

Beginners Guide to Export Thursday 18 July 1pm-4.30pm

Advanced Letters of Credit Wednesday 3 July 9.30am-4.30pm

Basic Export Documentation Wednesday 17 July 9.30am-4.30pm

Brexit Planning Friday 19 July 9.30am-4.30pm

How to Complete Export Customs Entries Wednesday 10 July 9.30am-4.30pm

Beginners Guide to Import Thursday 18 July 9.30am-12pm

How to Complete Import Customs Entries Wednesday 21 August 9.30am-4.30pm

Half day courses: Members £100+VAT Non-members £125+VAT Full day courses includes a buffet lunch. Members £250.00 Non-members £275.00 Please email internationaltrade@hwchamber.co.uk or visit www.hwchamber.co.uk/training

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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NEWPEOPLETODOBUSINESSWITH BROMSGROVE

Inspire4Business Ltd ta Ashby & Lowe

Printed Banners and signs Ltd

Air Technology Systems Ltd

01432 274275

01684 576217

01527 833383

Book-Keeping, Payroll, Treasury & Regulatory Solutions

Heating Ventilation Systems & Air Conditioning

www.ashbylowe.co.uk

www.atsclimate.com

KA Training Services Ltd

01527 570754 IT & Business Skills Training www.katraining.co.uk

Release Your Potential Ltd

07905 584218 Coaching, Mentoring & Consultancy

01684 423166

IT Consultancy & Services Company www.metatec.uk.com

Software for Vehicle Lease Companies www.sofico.global

MoneySavingJane

077536 193356

Tutor Doctor

Utilities Saving for Commercial & Domestic

01684 303902

www.utilitywarehouse.co.uk

Tutor

DROITWICH

07736236654

Speed The Plough

www.wildforagin.com

www.tutordoctor.co.uk

PERSHORE

Gin Distillery

Pub with Beer Garden & Outdoor Area

X-Calibre Training & Consultancy Ltd

The Pet Partnership Ltd

Training & Consultancy (First Aid, Health & Safety, Mental Health, Safeguarding, Security)

01432 354195

A V Actuators Limited

01386 556847 Actuator Sales www.avactuators.co.uk

www.x-calibremh.co.uk

Spade & Barrow

www.thepetpartnership.com

KIDDERMINSTER

01386 562416

Willcox Matthews Ltd

Andy@Eazi-apps

www.spadeandbarrow.co.uk

Pet sitting, Walking & Pet First Aid

01905 947400

07970 276187

Fresh Produce Box Scheme

POWICK

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App Development /App Design

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www.eazi-apps.com

EVESHAM

Brightside Training & Consultancy

07825 301 509

07903 049741

Design & Installation of Interior/Exterior Festive

01386 421622

Training & Consultancy (Security Training, First Aid Training, Safeguarding Training,

Lighting & Decorations

Housewares

Domestic Abuse Training, Consultancy & Policies)

www.captivatebrands.com

www.brightsidetraining.co.uk

REDDITCH

Merralls Consulting Ltd

GTB Pro Clean

FBC Manby Bowdler

Captivate Brands Ltd

01386 832000

01562 636572

Agri-Tech Consultancy

Domestic & Commercial Carpet Cleaners

www.merralls.com

www.gtbproclean.com

PSG Bowdens LLP

Hatton Flooring Limited

01386 425125 Accounting www.psgbowdens.com

HEREFORD Aequa Consulting Ltd

07432 195752

07973 960057 Flooring www.hattonflooring.ltd

MALVERN GEOMEX LIMITED

01886 832810 Structural Engineers

The Christmas Decorators

www.thechristmasdecorators.co.uk

01527 584444 Solicitors www.fbcmb.co.uk

ROSS-ON-WYE Caradoc Estate

01989 730478 Agricultural Estate

STOURBRIDGE King Will's Wills Ltd

Management Consultancy

www.geomex.co.uk

CEJN UK Limited

Hanley Payments

Estate Planning Consultant & Will Writing Service

01432 341337

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Sofico Services UK Ltd

07888 060996

Wild Foragin Ltd

01905 412911

www.printedbannersandsigns.co.uk

Metatec Evolution Ltd

www.rypotential.co.uk

01905 344900

Print, Design & Signage Solutions

01384 883883

03330 506032

www.kw-wills.co.uk

Manufacturer

Payment Collection Services via Digital Channels

www.cejn.com

www.hanleypayments.com

STOURPORT-ON-SEVERN

Cursus Archaeology

Online Media Works

07930 804921

07807 976004

Archaeological & Heritage Services

Social Media

Marketing, Media, Publishing & PR

www.cursusarchaeology.com

www.onlinemediaworks.co.uk

www.nobledigital.agency

Noble Digital

01299 550013|

July/August 2019

NEWPEOPLETODOBUSINESSWITH Jigsaw Ltd

Real Effective First Aid Training

01684214872

07734 470807 First Aid Training, Risk Assessments & Compliance

01584 881555

Senior Level Support Services www.fitthepieces.co.uk

Marine Vetting Community www.dukeaustin.co.uk

Macula Media Ltd

TENBURY WELLS Duke Austin & Co

SME Broker Services International Limited

UPTON-UPON-SEVERN

07719106676 01905 358 342

Three Counties Agri Spares

Publishers, Media & Local Newspaper www.stpetersvoice.co.uk

01684 592515 Horticultural & Agricultural Equipment www.threecountiesagrispares.co.uk

WORCESTER

01905 935017 Broker Services to SMEs www.smebrokerservices.co.uk

The Wildmore Group Ltd

0207 993 5953 NFB Networking For Business

07811 270707

Recruitment & Exporting www.thewildmoregroup.com

Regular Networking Breakfast Group www.nfb-worcester.co.uk

Triweld Ltd

Airband Community Internet Ltd

01905 676 121

Nicola Shearman Podiatry

Internet Service Provider www.airband.co.uk

07980869378

01905 700911 Commercial Roofing & Renovation www.triweld.co.uk

Podiatrist www.podiatristworcester.co.uk

Fox Coaching

07790 504 270

Nifty Communications

Business Coaching www.fox.coach

07804923916 PR, Marketing & Communications www.niftycomms.com

Goldby Wealth Management LLP

01905935535

Rapanooi Design & Print

Financial Planning & Advice Services www.goldbywealth.com

01905 754158 Design & Print www.rapanooi.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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CHARITYFOCUS Bowen Therapy

Acupuncture

Reflexology EFT Alexander Technique Yoga

OPENDAY

Trauma Hypnotherapy Birth Kinesiology Rebozo Sifting

Aromatherapy Massage Reiki

holistic

STRENSHAM SUNDAY 15TH SEPTEMBER 2019 Strensham Airbase Northbound Services M5 J8 WR8 0BZ

LIVING WITH AND BEYOND CANCER Yeleni offers a free package of support to ANYONE AT ANY AGE LIVING WITH ANY CANCER AT ANY STAGE within Herefordshire. One hour initial assessment with a qualified nurse 8 hours of complementary therapy sessions plus self-help groups, workshops, on-going support, a listening ear and a cup of tea at any time Offering a wide range of complementary therapies, we are here for everyone. We also support family members and carers, those with other health conditions and anyone seeking to maintain good health and well-being. 57% of absenteeism at work is due to stress related illness. We can support employees with this, back/joint and other health needs. As a not-for-profit organisation, people who choose to have therapies with Yeleni also support our charitable aims.

MEET THE CREW TOUR THE AIRCRAFT AIRCREW DEMONSTRATIONS ATTRACTIONS & REFRESHMENTS LOTS MORE FOR THE WHOLE FAMILY

We rely entirely on grants, donations and fund-raising. We welcome taking part in fund-raising events, as we can offer taster complementary therapy sessions e.g. massage, reflexology, for a donation – perfect for an organisation’s wellbeing day. For more information, call on 01432 342 342 or email on info@yelenisupport.co.uk Look at our website www.yelenisupport.co.uk or find us at 2 Blackfriars Street, Hereford HR4 9HS Charity Number 1118969

FREE ENTRY & PARKING! For more information visit midlandsairambulance.com/strensham19

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July/August 2019

CHARITYNEWS

BUSINESS FOOD PARTNERSHIP HELPING LOCAL CHARITIES Health-focused food box company Mindful Chef and ethical family business Oakland International are working together to support local charities by donating fresh vegetables and fruit. Mindful Chef’s food box operations are based at Oakland’s Redditch facility. Both companies are passionate about eradicating food waste and reducing carbon emissions within the supply chain, and linked with Oakland’s work and support of local charities in the area they are now successfully channelling

food surplus to several charities including Foodcycle Birmingham Longbridge, Worcestershire Homeless Appeal, The Geoff Horsfield Foundation, Betel Centre Birmingham, Worcestershire YMCA and Redditch Nightstop. Sharon Holtom from Redditch Nightstop commented: “Oakland have been donating fresh food to Redditch Nightstop for about five months. The food has been a great help and has also helped us to teach young people how to prepare and cook foods on a budget.

TOP WEDDING VENUE EMBARKS ON SUPPORT OF HEREFORD CHARITY Brinsop Court Estate has chosen Herefordshire Mind as its charity partner for this year, as it embarks on a series of fundraising events during 2019 to raise money for the Hereford mental health charity. David Harding, Herefordshire Mind Business Development Manager, said: “Herefordshire Mind is delighted to be working with Brinsop, and look forward to working in partnership with them throughout the year.” Pat Churchward, Owner of Brinsop said: “We were very enthusiastic and wanted to choose a charity where they felt they could really make a difference. They wanted to select one which was having a really positive impact on those facing challenge in the community and Herefordshire Mind was just such a charity”. www.brinsopcourt.com

“Thank you, Oakland International and Mindful Chef, for your continued support.” www.oakland-international.com

40@40 As summer continues, Hewett Recruitment is nearly half way through its40@40 Challenge, seeing the Worcestershire based specialist recruitment agency raise £40,000 for local charities by 2020, to celebrate its 40th year in business.

SIGHT CONCERN SUPPORTED BY LOCAL BUSINESSES This year’s annual Blindfold Mile took place on Saturday 8 June in Redditch Town Centre, and welcomed keen participants (despite the downpour) to take part in the challenge. The event has been staged across Worcester City Centre and Malvern Town Centre in recent years, involving over 200 participants, and moved to Redditch for the first time in 2019. Sight Concern would like to thank all those involved for helping to raise the much needed funds to increase awareness of the challenges that blind and partially sighted people overcome each day.

So far, the firm has participated in and ran multiple charity events, ranging from charity sleep outs and fun runs to more intense activities like marathons, and a 220-mile canoe challenge! “We’ve done a lot of work with regional fundraising projects over the last forty years,” Director, Laura Hewett comments, “so we understand how valuable every penny raised is, in helping them provide the level of support and care that they do. We’re determined to give it our all and can’t think of a better way of celebrating our 40th year in business.” The Hewett Team is well on their way to achieving its £40,000 goal! To find out more and show your support, please visit http://bit. ly/4040Challenge www.hewett-recruitment.co.uk

The charity would also like to thank sponsors Lesk Engineers, Herefordshire & Worcestershire Chamber of Commerce, Heart of Worcestershire College, Redditch Lions Malvern Panalytical, Lisa Roberts Photography, Malvern Gazette, Police Cadets, Malvern Library, Malvern Cube, Malvern Theatres and Malvern Town Council. Whilst we await for the full amount raised on the day, if you would like to get involved please visit www.sightconcern.co.uk/blindfoldmile.

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

051

BUSINESSNEWS

STAFF TO HIKE AND CYCLE IN AID OF THE CART SHED CHARITY

RARE OPPORTUNITY WITH THE PRINCE’S TRUST The Herefordshire & Worcestershire Development Committee are looking for enthusiastic individuals to raise awareness of The Prince’s Trust. If you are a business professional who is looking to give something back to the local community, then volunteering for The Prince’s Trust might be the perfect opportunity for you. Help support in organising fundraising events across the two counties, and represent the charity on behalf of the region. Volunteer since September 2018, Lauren Salisbury, commented: “It has been a pleasure to be part of The Prince’s Trust, and I have been an integral part of the planning and running of events on behalf of the charity. “We are now looking for someone to join the team and help bring new ideas to raise the well deserved funds for those benefitting from The Prince’s Trust.”

(From left to right) Elle Field, Buying Co-ordinator, Adrian Hoare – Garden Design & Domestic Landscape Sales Manager, Jane Altham, Line Leader and Shaeree Lewis, also a Line Leader from Wyevale Nurseries, who are all taking part in the challenge.

20 members of staff from Wyevale Nurseries in Hereford took part in a challenge in June in aid of charity. Members of the team either hiked 18-miles from Talybont-on-Usk to Llangattock, took part in an 8-mile walk or a 34-mile cycle in the same area, to raise awareness for The Cart Shed. Adrian Hoare, Sales Manager, Garden Design/Domestic Landscape at Wyevale Nurseries, explained: “Our aim [was] to

raise awareness for The Cart Shed, which is based in North West Herefordshire. It provides tailored therapeutic support in a woodland setting helping those experiencing an imbalance in their lives to heal, learn new skills, find friendship and a future. We hope people in the industry will be able to donate some much-needed funds for the charity.” www.thecartshed.co.uk

BETADEN HOSTS SUCCESSFUL COHORT 1 TECH ACCELERATOR SHOWCASE

BetaDen has successfully held its first Cohort 1.0 showcase event to mark the completion of the first programme of its six members. Taking place in Mazak’s Headquarters, BetaDen’s CEO Linda Smith hosted the event, which saw members discuss and display their development journey across a range of emerging sectors, such as tech, machine learning, blockchain, sensors, next generation cyber and security technologies, and virtual reality for the gaming industries.

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Linda Smith, Founder and CEO of BetaDen said: “We’re delighted to have hosted such a fantastic event in the cyber heart of the Midlands. We really believe our tech accelerator programme is a great platform for businesses to develop, and the members within our first Cohort are testament to how far businesses can develop when working in partnership with an accelerator.” Shortlisting is now taking place for BetaDen’s Cohort 2.0. Ten successful applicants will be offered a place in partnership with BetaDen, which offers knowledge, expertise, and a range of business and financial support to drive future tech into the market place. Successful candidates will be announced shortly. www.beta-den.com

For an informal discussion about the volunteering role, please contact Lauren on 01905 673 604 or LaurenS@hwchamber.co.uk

HEREFORD RACECOURSE ANNOUNCED AS NEW SPONSOR FOR POPULAR FORUM Hereford Racecourse is delighted to announce its sponsorship of Herefordshire & Worcestershire Chamber of Commerce’s Hereford Business Women’s Forum. The popular event is held four times a year at the scenic venue in Hereford. The sponsorship sees the Racecourse host each event at its venue, which offers excellent facilities in addition to the stunning views of the racecourse itself. Rebecca Davies, Executive Director, says: “We are thrilled to be partnering for the first time with the Chamber of Commerce. I have attended these events and found them to be very beneficial and look forward to welcoming attendees to the racecourse over the next 12 months.” To find out more about the Hereford Business Women’s Forum, please make sure to contact the Events team at the Chamber by emailing events@hwchamber.co.uk. www.hereford-racecourse.co.uk

July/August 2019

BUSINESSNEWS

MALVERN TOWN COUNCIL LAUNCHES NEW ONLINE INFORMATION PORTAL Malvern Town Council recognised the need to replace its existing website, with a website that served as a portal and hub of information for councillors, residents and visitors to Malvern. After a robust tender process, Herefordshire based website design and development company V8 Media were selected to build a new website which reflected the Council’s ever-changing needs and requirements and to serve as a go-to information resource for councillors, residents and visitors to the town. As well as improving the functions already on the Council’s existing website,

new features were required, such as the ability to sell tickets, a payment portal, a members’ area and embedded social media feeds. V8 Media’s Project Manager and Developer Kyle Jones said: “Working with the Malvern Town Council has been a pleasure and a delight. Together we have been able to create a website that is not only visually appealing but incredibly accessible for the populous of Malvern and modernised so that the councillors have a central hub of which to work from”. www.v8media.co.uk

CYBER SEMINAR SUCCESS FOR LOCAL BUSINESS Over 100 people from more than 60 local companies attended Electro-Comm’s Worcester Cyber Seminar on Friday 17 May 2019.

Cash machine at the Chamber's Expo

BIG BASH & CORPORATE RETAINS EXCELLENT REPUTATION Entertainment hire company, Big Bash & Corporate, recently had the annual inspection of its inflatables by Paul Walkden, a leading figure in the industry. The company is delighted to share that everything passed the detailed inspection with flying colours for another consecutive year, with feedback from the inspector that Big Bash & Corporate have the best and cleanest equipment in the country! Owner, Jon Hill, said of the news: “Feedback like this goes to show the hard work and effort put in by all the team at Big Bash & Corporate. We work hard to ensure all our equipment is in the best condition for every booking and event, and is maintained to the highest standard.”

Opening speakers from Assure Technical & Sutcliffe & Co Insurance advised how having Cyber Essentials can help achieve cheaper Cyber Insurance. Trowers & Hamlins & CyberQ Group, guest speakers, advised delegates when and why to get legal teams involved in any Cyber breach, and how unpatched and unauthorised devices on your network make you vulnerable. Datto gave a live demonstration of how backups with their technology can recover your files and servers within minutes, onsite and in the Datto business continuity Data centre. Followed by Sophos that gave a talk about how the security threats have changed over the decades and how these threats have been monetised. The event also welcomed Microsoft who advised Windows 7 (now 10 years old) will be end of life from January 2020 and why businesses need to upgrade to Windows 10 TODAY! West Mercia Police reinforced why your business needs to step up security and the huge benefits of training staff.

COLLABORATION BETWEEN MEMBERS – SUPPORTING OUR LOCAL CHARITIES Childhood cancer is the number one disease cause of death of children in the UK. By teaching parents the signs to look for, we can help save lives through diagnosing children earlier. Grace Kelly Childhood Cancer Trust (GKCCT) was approached by Tracey and the team at Indegu last year offering to help following a chance meeting at the Worcester Women’s’ Business Breakfast. Indegu had seen the awareness card and thought that the business could help GKCCT to develop it further to help the charity reach even more families, but also be used as an educational tool in other childcare areas. Tracey Marlow-Jones, Director at Indegu, said: “It has been our pleasure to support Jen, Michelle and the Grace Kelly team who are working hard to raise awareness to save lives. Please support them by sharing the resource with families, childcare settings and any other relevant organisations.” The team at GKCCT is extremely pleased with the professional piece that has been developed, and would be delighted to recommend Indegu to others. To take a look at the resources, please visit: www.gkcct.org/article/childhoodcancer-know-signs www.gkcct.org | www.indegu.co.uk

www.electro-comm.co.uk

www.bigbashandcorporate.co.uk

Business Direction published by Herefordshire & Worcestershire Chamber of Commerce

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LASTWORD

INSPIRATION FOR A SUSTAINABLE FUTURE IN BUSINESS It’s all about focus and self-belief, keeping your head down and doing your own thing – says Chamber Member, Ruby Edwards. Having been in the world of business for over 20 years, with over half that time spent in the utilities sector specialising in electricity trading arrangements, as well as founding Funny Blood - to support families with rare bleeding conditions - Ruby has taken her collective skills to launch You Do Better PR. “I’m passionate about collaboration and finding innovative ways to buck the trend and inspire others. I employ a model that utilises the skills and experience of associates, some of whom are in employed roles and work with me as their side-hustle and others are post graduate students with a flair for business. I work with them to undertake projects in which they excel, where I’m less capable and they shine.” In order to pay it forward and support others, Ruby joined the Enterprise Advisor scheme with the Worcestershire LEP, providing help and advice to the future workforce. Inspired by the advice given in recent interviews with business leaders, Ruby explores how our local peers can offer invaluable advice to support businesses around the two counties. When chatting with Carl Arntzen, CEO of Worcester Bosch, his advice was to

“Never say no”, suggesting that in the first instance it’s important to say yes to opportunity and secondly to find out how to make it work. Louise Hewett, founder and MD of Hewett Recruitment suggested that we: “Visualise success and believe that anything is possible.” Kully Johal CEO and investor of GBR14, member of the first cohort of Betaden says: “It’s important to: “go out and shine”. This advice is mirrored by Julia Williams, business consultant and vice-chair of the Worcestershire Ambassadors agreed and encouraged us to: “Support and lift each other up”, and Jem Semini MD of ISO Quality Services Ltd, advised everyone to: “Never stop learning”.

The advice of peers can support the growth and knowledge-base of your own business and provide a focus for you. This, coupled with hard work and self-belief, Ruby understands is vital for the success. Ruby says: “It seems wise not only to seize opportunities as they come your way but also to find your own focus by doing your own thing, your way, in order to create a sustainable business. It took me a while to realise that there is great worth in being yourself. Now I embrace it and seek out creative approaches to work, whether it’s via collaborate ventures or encouraging the associates I work with to learn new skills.” www.youdobetter.co.uk

WHY WRITING A BOOK IS GOOD BUSINESS Business books are good for business. They raise your profile, demonstrate thought-leadership, create media opportunities and can be a platform for launching your business. That’s why so many entrepreneurs ‘write’ one, though given the commitment required, most hire ghostwriters to do the heavy lifting for them — over half of all traditionally published books are said to be co-written, including bestsellers like Stephen Covey’s ‘7 Habits of Highly Effective People’.

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Is writing a book something you should consider? Certainly, if you’re an established entrepreneur looking to build authority, promote an idea, or tell a corporate tale or two. And it’s pretty much a ‘must have’ if you have ambitions as a public speaker. But even if you’re a micro-business or consultant, a book can still highlight your expertise and generate leads for products and services, physical or digital. With the emergence of a vibrant independent publishing industry energised by new technologies, like print on demand, and the availability of massive online marketplaces (think Amazon), getting a book to market is

easier and much faster than you might think, with traditional publishing timelines condensed from years to mere months. All of which means if you haven’t already written one … then maybe you should. www.businessghostwriter.co.uk

July/August 2019

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